Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
amgb20
Casual Listener
105910 Views
70 replies
8 likes

105910 Views
70 replies
8 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-09-17 5:20:26 PM
nacho121
Visitor
13103 Views
24 replies
2 likes

13103 Views
24 replies
2 likes

Superuser Contribution Impossible to add Duo, even if we are at the same address

Hi, Got a duo plan, but I am unable to add my wife into the plan, even if we input the exact same address as what is declared in my account, it always say we have to live in the same country. We do... Anybody can help, haven't found a way to chat wit...

christophe_duc
Visitor
Hi, Got a duo plan, but I am unable to add my wife into the plan, even if we input the exact same address as what is declared in my account, it always say we have to live in the same ...
2020-04-04 10:56:48 PM
2020-04-05 3:54:13 PM
Elena
Moderator
620 Views
1 replies
0 likes

620 Views
1 replies
0 likes

Superuser Contribution Student Discount Charge

PlanPremium for StudentsCountryUnited StatesDeviceMacbook Pro late 2016Operating SystemiOS 10.13.6 My Question or IssueI was subscribed to the Premium for Students plan last year, and I was not notified that I need to renew my subscription every year...

zack_johnston
Regular
Plan Premium for Students Country United States Device Macbook Pro late 2016 Operating System iOS 10.13.6 My Question or Issue I was subscribed to the Premium for Students plan last ...
2020-04-04 10:48:46 PM
2020-04-05 3:41:16 PM
Elena
Moderator
603 Views
1 replies
0 likes

603 Views
1 replies
0 likes

Superuser Contribution my premium subscription won’t renew

i topped up yesterday with Vodefone and i added the extra €5 for spotify premium and it said it was gone through. Vodefone then sent me the link to complete the premium purchase but when i pressed on the link it said by subscription would renew on th...

emma_gymnastxx
Visitor
i topped up yesterday with Vodefone and i added the extra €5 for spotify premium and it said it was gone through. Vodefone then sent me the link to complete the premium purchase but when i pressed on...
2020-04-04 8:08:55 PM
2020-04-05 3:12:24 PM
Elena
Moderator
618 Views
1 replies
0 likes

618 Views
1 replies
0 likes

They charged me after cancelled it

PlanPremiumCountryPerúOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI canceled Spotify premium on March 31 because I didn't want to have it anymore, but they charged me on April 1 anyway, so I want a refund.

Jmdrh
Visitor
Plan Premium Country Perú Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I canceled Spotify premium on March 31 because I didn't want to have it any...
2020-04-04 9:47:14 PM
2020-04-04 10:29:06 PM
OneByBoo
Roadie
310 Views
1 replies
0 likes

310 Views
1 replies
0 likes

Superuser Contribution Unsubscribe failed.

PlanPremiumCountryGerman version, living in Bulgaria Device(iPhone 5SE)Operating System(iOS 13.3.1) My Question or Issue I tried to unsubscribe few days ago and I thought it was done successfully although I did’t recieve an e-mail with confirmation.T...

RKolev
Casual Listener
Plan Premium Country German version, living in Bulgaria Device (iPhone 5SE) Operating System (iOS 13.3.1) My Question or Issue I tried to unsubscribe few days ago and...
2020-04-04 11:39:19 AM
2020-04-04 2:55:31 PM
RKolev
Casual Listener
318 Views
2 replies
0 likes

318 Views
2 replies
0 likes

Solved!!Superuser Contribution Premium zu Family Abo mit Geschenkgutschein

Guten Tag, Ich hab gestern über Paypal giftshop einen 99€ Gutschein gekauft und mir ein 12 Monats Abo gemacht. Nun möchte ich aber ein family Abo abschließen und diesen mit Paypal bezahlen. Wie funktioniert das mit der Abrechnung bzw Verrechnung. Ode...

Db2811
Casual Listener
Guten Tag, Ich hab gestern über Paypal giftshop einen 99€ Gutschein gekauft und mir ein 12 Monats Abo gemacht. Nun möchte ich aber ein family Abo abschließen und diesen mit Paypal beza...
2020-04-03 7:11:20 PM
2020-04-04 1:34:30 PM
Db2811
Casual Listener
466 Views
2 replies
0 likes

466 Views
2 replies
0 likes

Superuser Contribution Have been charged for a premium account but still has free account

PlanFree/PremiumCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy debit card has been charged for a premium account for this month but it states t...

siopeee
Visitor
Plan Free/Premium Country Philippines Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My...
2020-04-03 6:38:47 PM
2020-04-04 1:09:36 PM
Xenia
Moderator
313 Views
1 replies
0 likes

313 Views
1 replies
0 likes

Superuser Contribution Been charged 3 times

help I have been charged 3 Times for my premium how do I get a refund????

Itchi626
Visitor
help I have been charged 3 Times for my premium how do I get a refund????
2020-04-04 2:23:33 AM
2020-04-04 10:54:36 AM
Xenia
Moderator
213 Views
1 replies
0 likes

213 Views
1 replies
0 likes

I can’t suscribe to premium duo

PlanPremiumCountryArgentinaDeviceIPhone 7 Plus My Question or IssueHey, I can’t suscribe to premium duo. I’ve canceled my regular premium subscription and now I want premium duo. When the page asks me my debit card number and I complete the applicati...

veronicavrooman
Newbie
Plan Premium Country Argentina Device IPhone 7 Plus My Question or Issue Hey, I can’t suscribe to premium duo. I’ve canceled my regular premium subscription and now I w...
2020-04-04 2:45:13 AM
2020-04-04 6:20:50 AM
Billy-J
Spotify Star
564 Views
1 replies
0 likes

564 Views
1 replies
0 likes

Superuser Contribution No Subscription

So I have bought the free 1 month trial, but my account still says that I am a free member, and it doesn't seem to be working.I've already tried everything and it just won't work, even thought the payment has gone through.

M4GiC1
Casual Listener
So I have bought the free 1 month trial, but my account still says that I am a free member, and it doesn't seem to be working. I've already tried everything and it just won't work, even thought the ...
2020-04-02 8:25:28 PM
2020-04-03 3:44:31 PM
M4GiC1
Casual Listener
517 Views
4 replies
0 likes

517 Views
4 replies
0 likes

Pay for subscription in Hungarian forint

PlanFamilyCountryHungaryDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePaying for subscription in EUR is more expensive than in my local currency HUF. Competitor se...

meister245
Casual Listener
Plan Family Country Hungary Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Paying for s...
2019-09-23 9:22:00 AM
2020-04-03 3:43:41 PM
Lidia9871
Visitor
1489 Views
4 replies
0 likes

1489 Views
4 replies
0 likes

Account Hijacked two months ago, individual plan upgraded to family plan without Knowledge

Hi all, It has just been brought to my attention that my Spotify account has been running as a family plan for approximately two months know without my or my mother's (she's paying for the account) consent. I was just wondering if there is anything y...

Meeko_The_Yeet
Visitor
Hi all, It has just been brought to my attention that my Spotify account has been running as a family plan for approximately two months know without my or my mother's (she's paying for the account) c...
2020-04-03 12:37:30 PM
2020-04-03 1:48:48 PM
OneByBoo
Roadie
305 Views
1 replies
0 likes

305 Views
1 replies
0 likes

Solved!!Superuser Contribution Double Subscription Charges

Plan: PremiumCountry: US Device(iPhone My Question or Issue:Has anyone been double charged for monthly subscription? I have been getting doubled charged for some time now and just noticed it. Not sure how to fix the issue or who to reach out to. Can ...

ddjohnson80
Newbie
Plan: Premium Country: US Device (iPhone 😎 My Question or Issue: Has anyone been double charged for monthly subscription? I have been getting doubled charged for so...
2019-08-02 9:28:57 AM
2020-04-03 1:36:20 PM
Xenia
Moderator
731 Views
4 replies
1 likes

731 Views
4 replies
1 likes

Lost my premium access through collaborator MOVISTAR

Hello,Since the start of April I have lost my premium subscription that I pay through telco collaborator MOVISTAR (SPAIN) What is the problem? Can someone help please? BR,Daniel PlanPremiumCountrySpainDevicePixel 2 XLOperating SystemAndroid 10 My Que...

Dandare
Casual Listener
Hello, Since the start of April I have lost my premium subscription that I pay through telco collaborator MOVISTAR (SPAIN) What is the problem? Can someone help please? BR, Daniel...
2020-04-03 10:42:24 AM
2020-04-03 12:56:20 PM
OviiiOne
Community Legend
467 Views
1 replies
0 likes

467 Views
1 replies
0 likes

Superuser Contribution 1 month free premium

Hello ,25 march i signed in for spotify premium i had 1 month free it worked perfectly but now the premium is gone i only can shuffle but it took only 5 days not a month pls help mePlanFreeCountryThe NetherlandsDevice(iPhone 11)Operating System(iOS 1...

Ous020
Casual Listener
Hello , 25 march i signed in for spotify premium i had 1 month free it worked perfectly but now the premium is gone i only can shuffle but it took only 5 days not a month pls help me Plan ...
2020-04-01 6:53:52 PM
2020-04-03 11:54:09 AM
Ivan
Spotify Legend
1530 Views
3 replies
0 likes

1530 Views
3 replies
0 likes

Superuser Contribution Hulu not working with student premium

I had Spotify Hulu for a while now but about a couple days ago, I logged in to my Hulu account (I haven't in a while) but the site takes me to the payment page. So I logged on the the Spotify to see if it got disconnected but it was fine I also tried...

Crazii_Theburg
Casual Listener
I had Spotify Hulu for a while now but about a couple days ago, I logged in to my Hulu account (I haven't in a while) but the site takes me to the payment page. So I logged on the the Spotify to see ...
2020-04-03 1:55:05 AM
2020-04-03 8:36:20 AM
Xenia
Moderator
390 Views
1 replies
0 likes

390 Views
1 replies
0 likes

Superuser Contribution Hulu got cancelled when I updated my payment info

I had to update my payment info and found out that I no longer have Hulu. Help?! PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

siopaoshorty
Newbie
I had to update my payment info and found out that I no longer have Hulu. Help?! Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating S...
2020-04-03 3:16:01 AM
2020-04-03 8:22:50 AM
Xenia
Moderator
660 Views
2 replies
0 likes

660 Views
2 replies
0 likes

Solved!! Change Subscription from Premium to Premium Family

I am currently on Premium and would like to change to Premium Family, how do I do this? Thanks

Tarnz11
Visitor
I am currently on Premium and would like to change to Premium Family, how do I do this? Thanks
2020-04-02 12:49:30 AM
2020-04-03 1:00:32 AM
EthanS1
Community Legend
386 Views
1 replies
0 likes

386 Views
1 replies
0 likes

Superuser Contribution Something went wrong

PlanPremiumCountryCanadaDevice(iPhone 7 PlusOperating System(iOS 13.3) My Question or IssueCan’t pay for Spotify error appears on screen saying something went wrong try again

Arjun3
Casual Listener
Plan Premium Country Canada Device (iPhone 7 Plus Operating System (iOS 13.3) My Question or Issue Can’t pay for Spotify error appears on screen saying something went wrong try again
2020-04-02 1:34:55 AM
2020-04-02 9:59:19 PM
Arjun3
Casual Listener
631 Views
2 replies
1 likes

631 Views
2 replies
1 likes

Superuser Contribution Re: Getting charged for premium when I'm already on a family plan

Hi, I was on the free trail but was late about a day to change it to the family plan. I was being charged straightaway for the premium plan since i have passed the date of the free trail. Is it possible for a refund?

Candyquiche
Visitor
Hi, I was on the free trail but was late about a day to change it to the family plan. I was being charged straightaway for the premium plan since i have passed the date of the free trail. Is it possi...
2020-04-02 3:39:47 PM
2020-04-02 4:06:24 PM
Mario
Spotify Legend
309 Views
1 replies
0 likes

309 Views
1 replies
0 likes

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