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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52332 Views
  • 23 replies
  • 4 likes
  • 52332 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32833 Views
  • 19 replies
  • 2 likes
  • 32833 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22122 Views
  • 8 replies
  • 1 likes
  • 22122 Views
  • 8 replies
  • 1 likes

Superuser Contribution Doble cobro

He tenido Spotify premium por mucho tiempo y me salio un mensaje de que no se pudo hacer el cobro de mi cuenta familiar, me pidio ingresar un metodo de pago, reingrese mi tarjeta y me cobro $5.99 y me informo que me va a cobrar $8.99 el 27 de este mi...

  • Visitor
  • He tenido Spotify premium por mucho tiempo y me salio un mensaje de que no se pudo hacer el cobro de mi cuenta familiar, me pidio ingresar un metodo de pago, reingrese mi tarjeta y me cobro $5.99 y m...
  • Guido
  • Spotify Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payment has been made, however it has not been reflected in my Spotify account

Plan Premium Country America Device IPhone 8, Operating System iOS 10 My Question or Issue {snip - screenshot removed by moderator for security reasons}

  • Regular
  •   Plan Premium Country  America  Device IPhone 8,  Operating System iOS 10   My Question or Issue     {snip - screenshot removed by m...
  • Jemi
  • Spotify Legend
  • 548 Views
  • 12 replies
  • 2 likes
  • 548 Views
  • 12 replies
  • 2 likes

Superuser Contribution Swedish in Switzerland - Lost in translation

PlanPremiumCountrySwitzerland DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI live in Switzerland but I had my Swedish account up until a year ago or so. I’ve loved Spotify since 2007 but now not so much...when I have a Swiss account. I ju...

  • Newbie
  • Plan Premium Country Switzerland  Device iPhone 8 Operating System iOS 10   My Question or Issue I live in Switzerland but I had my Swedish account up until a year ago or so. I’ve...
  • Guido
  • Spotify Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

holatengo problemas para agregar familiares a mi plan que acabo de comprar ( pagado en 1 cuota)el problema es que en ningún momento me preguntaron cuál es mi dirección y ahora no coincide con la de mi familia. Cómo puedo arreglar esto

  • Newbie
  • hola tengo problemas para agregar familiares a mi plan que acabo de comprar ( pagado en 1 cuota) el problema es que en ningún momento me preguntaron cuál es mi dirección y ahora no coincide con la ...
  • Guido
  • Spotify Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution No es posible pagar Premium con mi tarjeta de credito

Al ingresar los datos de mi tarjeta no me es posible continuar y me muestra este mensaje. PlanFree/PremiumCountryColombia

IMG_20180830_134425.jpg
  • Newbie
  • Al ingresar los datos de mi tarjeta no me es posible continuar y me muestra este mensaje.    Plan Free/Premium Country Colombia       
  • Guido
  • Spotify Legend
  • 525 Views
  • 5 replies
  • 0 likes
  • Premium
    tarjeta de credito
  • 525 Views
  • 5 replies
  • 0 likes

Superuser Contribution Account was previously hacked

Invites are coming up with a random name, that was never part of family. How on eart did they change this and i cant as the account owner! Need support and this entire site leads to nowhere. Where is support form and chat? Also cant add my own family...

  • Newbie
  • Invites are coming up with a random name, that was never part of family. How on eart did they change this and i cant as the account owner!   Need support and this entire site leads to nowhere....
  • Guido
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 1 likes
  • 189 Views
  • 1 replies
  • 1 likes

Unable to cancel my yearly premium.

PlanPremiumCountryBelgium DeviceSamsung Galaxy S6 Operating SystemWindows 10 My Question or IssueHi Last year I purchased the yearly subscription for Spotify Premium, now I would like to cancel this and start a family plan with my brother and sister ...

  • Newbie
  • Plan Premium Country Belgium   Device Samsung Galaxy S6   Operating System Windows 10   My Question or Issue Hi   Last year I purchased the yearly subscription for S...
  • Loxer
  • Spotify Star
  • 413 Views
  • 3 replies
  • 0 likes
  • 413 Views
  • 3 replies
  • 0 likes

Superuser Contribution ho un account free ma mi vengono addebitati 9,99 euro

ho un account free androidAsus zenfone 2scusatemi, il supporto di Spotify non mi ha degnato di alcuna attenzione e mi ha mandatao qui.come faccio a sapere perché mi hanno addebitato questi euro 9,99? come faccio a sapere se c'è un account (che io non...

  • Newbie
  •   ho un account free  android Asus zenfone 2 scusatemi, il supporto di Spotify non mi ha degnato di alcuna attenzione e mi ha mandatao qui. come faccio a sapere perché mi hanno addebit...
  • Peter
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cargo de $99 por cambiar mi información de pago

PlanFamily PremiumCountryMéxicoDeviceMacbook Pro late 2016 My Question or Issue Realicé cambio de tarjeta de débito para el cobro de mi mensualidad pero me cobraron $99 y quiero que me los reembolsen porque mi cuenta está al corriente, no debo nada y...

  • Newbie
  • Plan Family Premium Country México Device Macbook Pro late 2016     My Question or Issue   Realicé cambio de tarjeta de débito para el cobro de mi mensualidad pero me cobraro...
  • Peter
  • Spotify Legend
  • 782 Views
  • 1 replies
  • 0 likes
  • 782 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription problem..

Hello everyone, i have a little problem, so, i bought like 2 months ago, premium for 9.99eurohow ever i thought it will pay from my bankaccount automaticly, it did however in the period when i had actually nothing on my bankaccount, on my page of spo...

  • Casual Listener
  • Hello everyone, i have a little problem, so, i bought like 2 months ago, premium for 9.99euro how ever i thought it will pay from my bankaccount automaticly, it did however in the period when i had ...
  • Peter
  • Spotify Legend
  • 1860 Views
  • 3 replies
  • 0 likes
  • 1860 Views
  • 3 replies
  • 0 likes

On Spotify Free but getting charged for Premium

My Question or Issue I am supposed to be on Spotify Free however I am still getting charged £9.99

  • Visitor
  •     My Question or Issue  I am supposed to be on Spotify Free however I am still getting charged £9.99
  • Jose_M
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Payment Error !?

Hey,I have Premium Students - on the 29. September 2018 I was charged 4,99€.But today (09.10.) another 9,99€ are charged!?My account is Student until 2019... Please I need some help

  • Newbie
  • Hey, I have Premium Students -  on the 29. September 2018 I was charged 4,99€. But today (09.10.) another 9,99€ are charged!? My account is Student until 2019...   Please I need some h...
  • Jose_M
  • Spotify Star
  • 119 Views
  • 1 replies
  • 1 likes
  • 119 Views
  • 1 replies
  • 1 likes

Subscription

My Question or Issue I subscribed to premium while having still premium on my account with 1 day left but whenever i set my account to offline it still says you have "23 hours left in your account" so why does it still say that?

  • Newbie
  •     My Question or Issue  I subscribed to premium while having still premium on my account with 1 day left but whenever i set my account to offline it still says you have "23 hours ...
  • Jose_M
  • Spotify Star
  • 148 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 148 Views
  • 1 replies
  • 1 likes

Superuser Contribution Ripensamento

Dopo il periodo di premium in promozione, mi si è rinnovato l'abbonamento con il costo mensile intero (9,99 €). Io non avevo nessuna intenzione di continuare con l'abbonamento poichè non lo utilizzo (è anche per questo che mi è sfuggita la scadenza)....

  • Newbie
  • Dopo il periodo di premium in promozione, mi si è rinnovato l'abbonamento con il costo mensile intero (9,99 €). Io non avevo nessuna intenzione di continuare con l'abbonamento poichè non lo utilizzo ...
  • Katerina
  • Spotify Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

I am being charged for a premium account, but have a free account

I purchased a premium account, while I was in Chile (my hometown). When I moved into the UK this year, by April my premium account stopped working (4 months after I moved). I read it is because you cannot pay an account with an international card, wh...

  • Newbie
  •     I purchased a premium account, while I was in Chile (my hometown). When I moved into the UK this year, by April my premium account stopped working (4 months after I moved). I read it ...
  • Bittencourt
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

hulu + spotify

why is it so impossible to link an existing hulu account to get spotify premium with hulu?!?

  • Newbie
  • why is it so impossible to link an existing hulu account to get spotify premium with hulu?!?
  • Billy-J
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! The cost of offer was taken from my card but It wasn't purchased.

PlanFreeCountry Turkey DeviceMacbook AirOperating SystemMacOS My Question or Issue It said that I've already taken up an offer/discount before when I enter the information about my card and didn't accept. But. the cost was taken from my card (0.99 TL...

  • Newbie
  • Plan Free Country Turkey   Device Macbook Air Operating System MacOS   My Question or Issue   It said that I've already taken up an offer/discount before when I enter the...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Spotify does not accept my credit card any more

PlanPremium (Student)CountryGermany My Question or IssueHello, I've been using Spotify Premium for a few months and now Spotify suddenly stopped accepting my credit card and cancelled my subscription. There has never been an issue before with my card...

  • Newbie
  • Plan Premium (Student) Country Germany   My Question or Issue Hello, I've been using Spotify Premium for a few months and now Spotify suddenly stopped accepting my credit card and cancelle...
  • Maxim
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Discounts for Students

PlanPremiumCountry englandDeviceiPhone 7+Operating SystemiOS 12My Question or Issue I have been using spotify student discount with unidays for a very long time now and i’ve just been charged 9.99 (full payment) for this month’s subscription when i’v...

  • Newbie
  • Plan Premium Country  england Device iPhone 7+ Operating System iOS 12 My Question or Issue  I have been using spotify student discount with unidays for a very long time now and i’...
  • Loxer
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Non riesco a riscattare un codice buono eCard

PlanPremiumCountry Italia My Question or Issue Quando provo a riscattare il codice ho un messaggio di errore che dice che il codice è errato o già riscattato.

  • Newbie
  • Plan Premium Country  Italia   My Question or Issue  Quando provo a riscattare il codice ho un messaggio di errore che dice che il codice è errato o già riscattato.
  • Guido
  • Spotify Legend
  • 2018 Views
  • 1 replies
  • 0 likes
  • ecard
  • 2018 Views
  • 1 replies
  • 0 likes