Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
ab01545945
Visitor
81014 Views
50 replies
4 likes

81014 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10148 Views
23 replies
2 likes

10148 Views
23 replies
2 likes

Solved!! Premium vs Premium Family Yearly

PlanPremiumCountryItalyDevice(iPhone XS)Operating System(iOS 13)My Question or Issue:I would to change my profile from Premium to Premium family yearly. How can i do? And is always possible to pay with paypal?thx

flavix
Casual Listener
Plan Premium Country Italy Device (iPhone XS) Operating System (iOS 13) My Question or Issue: I would to change my profile from Premium to Premium family yearly. How can i do? And is always ...
2019-10-30 7:22:10 AM
2020-01-01 7:20:47 PM
Billy-J
Spotify Star
3506 Views
7 replies
0 likes

3506 Views
7 replies
0 likes

Premium family and switching/creating new user accounts

I have premium family. One of my family members has been sharing my login under the plan. They happen to have many playlists they have created and does not want to change. I have none created so am willing to login under a new login, but when I try t...

Lofster
Casual Listener
I have premium family. One of my family members has been sharing my login under the plan. They happen to have many playlists they have created and does not want to change. I have no...
2020-01-01 6:43:57 PM
2020-01-01 7:17:01 PM
Billy-J
Spotify Star
2031 Views
1 replies
0 likes

2031 Views
1 replies
0 likes

Superuser Contribution Paid through google pay but account not reflecting premium status

Plan Premium Country India Device iPhone XR My Question or Issue Hi, I paid for Spotify premium through google pay and I had to request twice because the request wasn’t sent though google pay and when it was I paid, I’ve attached the receipt, but whe...

Sssiv
Visitor
Plan Premium Country India Device iPhone XR My Question or Issue Hi, I paid for Spotify premium through google pay and I had to request twice because the r...
2019-12-31 5:38:44 PM
2020-01-01 3:40:07 PM
Mario
Spotify Legend
1564 Views
1 replies
2 likes

1564 Views
1 replies
2 likes

Superuser Contribution Had to close my account but I didn't cancel my premium subscription first

PlanPremiumCountryU.KDeviceOnePlus 7T ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I had to close my premium account due to someone having access to my account since changing passwords and logging all device out ...

CameronTDunn
Newbie
Plan Premium Country U.K Device OnePlus 7T Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I had to close my premium account due to...
2020-01-01 5:16:13 AM
2020-01-01 11:54:58 AM
Mario
Spotify Legend
516 Views
2 replies
0 likes

516 Views
2 replies
0 likes

Superuser Contribution Hacked account spotify not writing me back

Why is no one writing me back?! PlanPremiumMy Question or IssueMy account has been hacked the email address and password were changed. I filed a complaint with @support and after sending the requested information have not heard back. Could some one p...

user-removed
Visitor
Why is no one writing me back?! Plan Premium My Question or Issue My account has been hacked the email address and password were changed. I filed a complaint with @support and aft...
2019-12-30 8:24:43 PM
2019-12-31 6:38:17 PM
Peter
Spotify Legend
486 Views
3 replies
0 likes

486 Views
3 replies
0 likes

3 month free 2019

My Question or Issue:TODAY I PAID MY PREMIUM FAMILY PLAN, AND THEY DIDNT RESPECT ME MY 3 MONTH FREE, WHY NOT IF I DIDNT CANCEL AFTER 19 OCTOBER 2019, I HAVE CANCELED AT 2018IF ANY ONE SPEAKS SPANISH, PLEASE ANSWER ME IN SPANISHTHANKS

skachak
Visitor
My Question or Issue: TODAY I PAID MY PREMIUM FAMILY PLAN, AND THEY DIDNT RESPECT ME MY 3 MONTH FREE, WHY NOT IF I DIDNT CANCEL AFTER 19 OCTOBER 2019, I HAVE CANCELED AT 2018 IF ANY ONE SPEAKS SPAN...
2019-12-30 10:43:03 PM
2019-12-31 3:25:51 AM
Billy-J
Spotify Star
452 Views
1 replies
0 likes

452 Views
1 replies
0 likes

Superuser Contribution Family Plan and Hulu bundle

PlanFamily Premium @ $14.99/monthUSA DeviceGoogle Pixel 2XLAndroid When does Spotify and Hulu plan to bundle the Hulu and Spotify Family Plan for people who are paying $14.99/month instead of the $9.99/month for just the Premium plan? This seems like...

atlguy06
Casual Listener
Plan Family Premium @ $14.99/month USA Device Google Pixel 2XL Android When does Spotify and Hulu plan to bundle the Hulu and Spotify Family Plan for people who are payi...
2019-03-13 1:00:26 PM
2019-12-31 3:20:11 AM
KossB
Roadie
4218 Views
11 replies
4 likes

4218 Views
11 replies
4 likes

Delete Payment Method

PlanPremiumCountryMexicoOperating SystemWindows 10 There is no option to remove my Payment MethodAs much as I like the comodity of renewing my premium plan with just one click, the moment I hit the "Cancel Premium Suscription" button, there remains n...

MiguelCore
Visitor
Plan Premium Country Mexico Operating System Windows 10 There is no option to remove my Payment Method As much as I like the comodity of renewing my premium plan with just one click,...
2019-12-30 4:55:51 PM
2019-12-30 8:48:58 PM
OneByBoo
Roadie
2440 Views
1 replies
0 likes

2440 Views
1 replies
0 likes

Superuser Contribution Can't make payment

I'm trying to update the payment for my account and I simply can't. I'm trying for more than a week and today my premium got cancelled for not payind it, but everytime I try to pay it shows an unkown error and prompt me totry with other method.I trie...

rheavictor
Visitor
I'm trying to update the payment for my account and I simply can't. I'm trying for more than a week and today my premium got cancelled for not payind it, but everytime I try to pay it shows an unkown...
2019-12-23 2:36:17 PM
2019-12-30 12:17:38 PM
Petya
Community Legend
727 Views
2 replies
0 likes

727 Views
2 replies
0 likes

Problems with a gift card

My Question or IssueI received a gift card for Christmas but when I tried to redeem it, an error appears and didn't work.Could you help me, please? PlanMy current plan is free, the gift card is 6 months premium. CountryGermany Operating SystemAndroid

Caroariasglez
Regular
My Question or Issue I received a gift card for Christmas but when I tried to redeem it, an error appears and didn't work. Could you help me, please? Plan My current plan is free, th...
2019-12-27 4:11:06 PM
2019-12-30 11:22:47 AM
Emilia_8
Community Legend
2269 Views
14 replies
2 likes

2269 Views
14 replies
2 likes

Superuser Contribution I can not use spotify after validating my gift card

I validated my gift card last night and I received a validation email but I still do not use Spotify. Can you help me ?

Chloepardonge
Newbie
I validated my gift card last night and I received a validation email but I still do not use Spotify. Can you help me ?
2018-01-26 12:46:48 PM
2019-12-30 9:07:11 AM
Petya
Community Legend
463 Views
2 replies
0 likes

463 Views
2 replies
0 likes

Solved!! Gift Card Refund or Credit

I was given a gift card for Christmas and I found through these posts that gift cards for Premium with Hulu are not applicable to an account. That information is not made readily available to customers. I would like a Spotify representative to messag...

mlp2019
Visitor
I was given a gift card for Christmas and I found through these posts that gift cards for Premium with Hulu are not applicable to an account. That information is not made readily available to custome...
2019-12-28 6:53:24 PM
2019-12-30 3:17:12 AM
KossB
Roadie
1074 Views
2 replies
0 likes

1074 Views
2 replies
0 likes

Problem with Premium for Students Subscription

Hello, I have a Spotify account in the US. I have had Premium for Students since December 26, 2018 and pay $5.40 per month. However, on December 27, 2019 I was charged $10.81 and my account now says that its Spotify Premium with Hulu. I never made th...

ashleeeeej
Visitor
Hello, I have a Spotify account in the US. I have had Premium for Students since December 26, 2018 and pay $5.40 per month. However, on December 27, 2019 I was charged $10.81 and my account now says ...
2019-12-29 10:05:37 PM
2019-12-30 1:07:13 AM
Billy-J
Spotify Star
562 Views
1 replies
0 likes

562 Views
1 replies
0 likes

Solved!! Lost Gift Card Code

I recently purchased a $60 digital gift card via PayPal as a Christmas gift for my mother. She accidentally deleted the email from Spotify containing the link / pin code and so she is unable to redeem the gift card. Is there any way to get a replacem...

abowe1972
Casual Listener
I recently purchased a $60 digital gift card via PayPal as a Christmas gift for my mother. She accidentally deleted the email from Spotify containing the link / pin code and so she is unable to...
2019-12-29 7:03:05 PM
2019-12-30 1:05:11 AM
Billy-J
Spotify Star
2968 Views
5 replies
0 likes
lost gift card code

2968 Views
5 replies
0 likes

Superuser Contribution Google Home Mini Offer says ineligible, but I meet all criteria

PlanPremium FamilyUSA DeviceGoogle Pixel 3 XLMacbook ProOperating SystemAndroid 10, iOS My Question or IssueI meet all of the following criteria but it says I'm inelligible. Here are some reasons why your account might not be eligible:You subscribe t...

dschwarz2011
Casual Listener
Plan Premium Family USA Device Google Pixel 3 XL Macbook Pro Operating System Android 10, iOS My Question or Issue I meet all of the following criteria but it says I'm inelli...
2019-10-22 7:31:31 PM
2019-12-29 11:54:51 PM
lucygucy24
Visitor
6976 Views
44 replies
19 likes

6976 Views
44 replies
19 likes

Solved!! Duo Plan - Not eligible

Plan : PremiumCountry : UKDevice(One Plus 6 / Macbook Pro late 2016) My Question or Issue Hi there, so I have been using Spotify as a premium member for years now, and recently wanted to subscribe to a Duo plan with my partner who has a free Spotify ...

why37
Casual Listener
Plan : Premium Country : UK Device (One Plus 6 / Macbook Pro late 2016) My Question or Issue Hi there, so I have been using Spotify as a premium member for years now, and re...
2019-12-29 2:13:24 PM
2019-12-29 2:55:58 PM
Emilia_8
Community Legend
5187 Views
3 replies
0 likes

5187 Views
3 replies
0 likes

I should be getting three months free but I’m being charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

1165719903
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-12-28 10:57:41 PM
2019-12-29 4:52:24 AM
Billy-J
Spotify Star
681 Views
1 replies
0 likes

681 Views
1 replies
0 likes

Solved!! Using premium accounts activated from gift cards overseas

PlanPremium from gift cardCountryUK My Question or IssueIf I purchase a gift card in the UK...And that gift card is redeemed against a UK account...Can that gifted premium account then be used overseas, like all other premium accounts?

gazmx
Regular
Plan Premium from gift card Country UK My Question or Issue If I purchase a gift card in the UK... And that gift card is redeemed against a UK account... Can that gifted premium accoun...
2019-12-28 11:23:13 AM
2019-12-28 6:10:44 PM
OneByBoo
Roadie
712 Views
1 replies
0 likes
Gift Card
international
Premium

712 Views
1 replies
0 likes

Premium doesn't work anymore

PlanPremiumCountryItalyDeviceLG Q6Operating SystemAndroid My Question or IssueI regularly pay for a Premium account; it is about 10 days my account uncommanded turned into a Free account. I've already tried to exit the app and login again (not using ...

robertoferrario
Casual Listener
Plan Premium Country Italy Device LG Q6 Operating System Android My Question or Issue I regularly pay for a Premium account; it is about 10 days my account uncommanded turned...
2019-12-21 3:12:02 PM
2019-12-28 5:55:29 PM
Billy-J
Spotify Star
941 Views
4 replies
0 likes

941 Views
4 replies
0 likes

Superuser Contribution Google Home Mini Offer

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9+, PC, Firefox Web PlayerOperating SystemWindows 10 My Question or IssueI am unable to redeem the offer for the free Google Home Mini device. I have done the recommended steps in other topics and ...

zakk219
Casual Listener
Plan Premium Country United States Device Samsung Galaxy S9+, PC, Firefox Web Player Operating System Windows 10 My Question or Issue I am unable to redeem the offer for the free Goo...
2019-12-13 10:23:04 AM
2019-12-27 12:03:54 AM
zakk219
Casual Listener
1012 Views
8 replies
0 likes

1012 Views
8 replies
0 likes

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