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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6020 Views
  • 23 replies
  • 2 likes
  • 6020 Views
  • 23 replies
  • 2 likes

Is there a problem payment medhod

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 862 Views
  • 6 replies
  • 0 likes
  • 862 Views
  • 6 replies
  • 0 likes

Solved!! Extend free trial

PlanPremiumCountryCanadaDeviceiPhone XS MaxOperating SystemiOS 12.4 My Question or IssueI signed up for a 1-month free trial of Spotify Premium on August 13. I would like to request a two month extension of the free trial, since (according to a numbe...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone XS Max Operating System iOS 12.4   My Question or Issue I signed up for a 1-month free trial of Spotify Premium on August 13.  I would li...
  • Beebolini
  • Casual Listener
  • 1574 Views
  • 2 replies
  • 0 likes
  • 1574 Views
  • 2 replies
  • 0 likes

Duo change automatically to standard account

Hi,A month ago I subscribed to a duo plan, but after the first month free Spotify has charged me the standard rate and my partner lost access, what to do? PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iO...

  • Visitor
  • Hi, A month ago I subscribed to a duo plan, but after the first month free Spotify has charged me the standard rate and my partner lost access, what to do?  Plan Premium Country   Dev...
  • Brunelicia
  • Community Legend
  • 510 Views
  • 1 replies
  • 0 likes
  • Duo
    Premium
  • 510 Views
  • 1 replies
  • 0 likes

Help with subscription

PlanPremiumCountryczech Device(iPhone 6sOperating SystemiOS 12 My Question or Issuei payed a premium and it payed 8€ is that normal

  • Casual Listener
  • Plan Premium Country czech   Device (iPhone 6s Operating System iOS 12   My Question or Issue i payed a premium and  it payed 8€ is that normal  
  • Brunelicia
  • Community Legend
  • 356 Views
  • 3 replies
  • 0 likes
  • 356 Views
  • 3 replies
  • 0 likes

Signup not working

Signup page keeps reloading. Tried 3 diff browsers...Took me forever to get here to post this.Somebody fix it please...

  • Casual Listener
  • Signup page keeps reloading. Tried 3 diff browsers... Took me forever to get here to post this. Somebody fix it please...
  • enigmafyv
  • Newbie
  • 1040 Views
  • 8 replies
  • 0 likes
  • Social & Random
  • 1040 Views
  • 8 replies
  • 0 likes

Can't change payment method

PlanFamily PremiumCountryPortugalMy Question or IssueI want to change my payment method. I followed the FAQ's guide, but I can't find the option to update my payment method under Subscription. (see imgs attached)

Captura de ecrã 2019-09-02, às 13.18.35.png Captura de ecrã 2019-09-02, às 13.18.18.png
  • Visitor
  • Plan Family Premium Country Portugal My Question or Issue I want to change my payment method. I followed the FAQ's guide, but I can't find the option to update my payment method under Subscripti...
  • Luan
  • Spotify Star
  • 636 Views
  • 1 replies
  • 0 likes
  • change payment
    Debit Card
  • 636 Views
  • 1 replies
  • 0 likes

Extra money charged from my credit card

In the attachment, there are my credit card receive and spotify web account doc exist. Each month Spotify charge money from me once a month but in August 2019, they charge twice money one in 20th of August other in 27th August. Why ??? PlanFree/Prem...

  • Visitor
  • In the attachment, there are my credit card receive and spotify web account doc exist. Each month Spotify charge money from me once a month but in August 2019, they charge twice money one in 20th of ...
  • Brunelicia
  • Community Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

I delete my profile but payment still going

I have that problem that I delete my old account (I cant log in), but still payment go. I don´t know how to stop it, because I cant log in.

  • Visitor
  • I have that problem that I delete my old account (I cant log in), but still payment go. I don´t know how to stop it, because I cant log in. 
  • Brunelicia
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Gift card pin unreadable

Hi I got a gift card worth 60 euro for spotify premium. I peeled it off a little abruptly and now the pin is completely illegible. What can I do? The store doesn't accept refunds because they said I have to contact spotify.. Thank you. Plan 6 months ...

  • Visitor
  •   Hi I got a gift card worth 60 euro for spotify premium. I peeled it off a little abruptly and now the pin is completely illegible. What can I do? The store doesn't accept refunds because they...
  • Brunelicia
  • Community Legend
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Solved!! I bought a Card and it wont work because it was damaged

PlanFree/PremiumCountryATDevice(iPhone 7)Operating System(iOS) My Question or IssueI bought a Card and it wont work because it is damaged

  • Visitor
  • Plan Free/Premium Country AT Device (iPhone 7) Operating System (iOS)   My Question or Issue I bought a Card and it wont work because it is damaged
  • Brunelicia
  • Community Legend
  • 1563 Views
  • 1 replies
  • 0 likes
  • 1563 Views
  • 1 replies
  • 0 likes

Unable to subscribe cause of test months

I want to subscribe to spotify on a monthly basis (not yearly!) and I have the following options: Family (I just want one account so nope)Premium Monthly (that'd be fine but comes with a 3 months test version)Premium Student (I want this one, it says...

  • Visitor
  • I want to subscribe to spotify on a monthly basis (not yearly!) and I have the following options:   Family (I just want one account so nope) Premium Monthly (that'd be fine but comes with a 3...
  • Billy-J
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

I did, but she wants to pay again

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue *community rock star edit - removed personal info*

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Billy-J
  • Spotify Star
  • 1398 Views
  • 9 replies
  • 0 likes
  • 1398 Views
  • 9 replies
  • 0 likes

Advance family subscription charge

My family plan is automatically renewed every 17 of each month, but I need it to be on the 1st of each month

  • Casual Listener
  •   My family plan is automatically renewed every 17 of each month, but I need it to be on the 1st of each month
  • Billy-J
  • Spotify Star
  • 787 Views
  • 1 replies
  • 0 likes
  • 787 Views
  • 1 replies
  • 0 likes

No cambiar o restablecer mi contrasena

Estoy tratando de cambiar mi contrasena por que ya no la recuerdo , pero al momento de tratar de hacerlo no me reconoce ni el usuario ni el email.

  • Newbie
  • Estoy tratando de cambiar mi contrasena por que ya no la recuerdo , pero al momento de tratar de hacerlo no me reconoce ni el usuario ni el email.  
  • OneByBoo
  • Roadie
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

I paid for spotify premium but i dont have it.

I am using a Samsung A50 to sign up for Spotify Premium. My Spotify account (m7kvu8u935clzzc8zg5biyrpa) had already complete the payment, but I didn't get my Spotify Premium. It sends me a message that stated: "MYR4.00 AT Spotify P0C8B2500A SE".

  • Visitor
  • I am using a Samsung A50 to sign up for Spotify Premium. My Spotify account (m7kvu8u935clzzc8zg5biyrpa) had already complete the payment, but I didn't get my Spotify Premium. It sends me a message th...
  • OneByBoo
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

I upgrade to Premium and got confirmation for the payment but the accounct is still on free program

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 590 Views
  • 4 replies
  • 0 likes
  • 590 Views
  • 4 replies
  • 0 likes

Solved!! Not eligible for a promo

PlanPremiumCountry Philippines DeviceSamsung Galaxy S10+Operating SystemAndroid Pie My Question or IssueBeen paying spotify premium via card, but for this month i would like to pay via mobile promo, but it says that im not eligible for that offer

  • Casual Listener
  • Plan Premium Country  Philippines  Device Samsung Galaxy S10+ Operating System Android Pie   My Question or Issue Been paying spotify premium via card, but for this month i w...
  • Lorencio
  • Casual Listener
  • 559 Views
  • 2 replies
  • 0 likes
  • Not eligible
    Premium features disabled
    Spotify premium problem
  • 559 Views
  • 2 replies
  • 0 likes

Cobrança indevida de R$10,00!!!

Boa noite, recentemente criei essa conta e peguei a promoção de 3 meses por R$1,99, e hoje apareceu no meu extrato online uma cobrança de R$10,00 pelo spotify, mas não fiz nenhuma subscrição, o que posso fazer pra cancelar esses R$10,00 ???PlanPREMIU...

  • Newbie
  • Boa noite, recentemente criei essa conta e peguei a promoção de 3 meses por R$1,99, e hoje apareceu no meu extrato online uma cobrança de R$10,00 pelo spotify, mas não fiz nenhuma subscrição, o que p...
  • Rene01
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Unable to purchase premium because my country isn't in the list

Plan — free, but I wanted to purchase the premiumCountry — I'm came from Russia but I now live in the Czech Republic My Question or Issue:I was trying to purchase the Premium. I filled in my debit card deatails but I couldn't pay. It was written that...

  • Visitor
  • Plan — free, but I wanted to purchase the premium Country — I'm came from Russia but I now live in the Czech Republic   My Question or Issue: I was trying to purchase the Premium. I filled i...
  • Rene01
  • Community Legend
  • 420 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    Subscription
  • 420 Views
  • 1 replies
  • 0 likes