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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1355 Views
  • 19 replies
  • 1 likes
  • 1355 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47286 Views
  • 20 replies
  • 3 likes
  • 47286 Views
  • 20 replies
  • 3 likes

Problemas com assinatura premium

Olá, boa tarde.Estou tentando assinar o plano premium, já tentei todos os planos e assinaturas, até criei outra conta, mas sempre ocorre a falha conforme print anexo. Por favor, poderiam me ajudar?

  • Casual Listener
  •   Olá, boa tarde. Estou tentando assinar o plano premium, já tentei todos os planos e assinaturas, até criei outra conta, mas sempre ocorre a falha conforme print anexo. Por favor, poderiam me...
  • Jᴀᴄᴋ
  • Roadie
  • 356 Views
  • 5 replies
  • 0 likes
  • 356 Views
  • 5 replies
  • 0 likes

Solved!! Help with Premium Family

Hi there people of the spotify world. Hopefully some kind sould can help. We are on the premium account, my partner has recently changed her phone from Apple to Android & in doing so her number.When we tried to log into her account, all her music is ...

  • Casual Listener
  • Hi there people of the spotify world. Hopefully some kind sould can help.  We are on the premium account, my partner has recently changed her phone from Apple to Android & in doing so her n...
  • Bittencourt
  • Spotify Star
  • 943 Views
  • 4 replies
  • 0 likes
  • 943 Views
  • 4 replies
  • 0 likes

Paid for the € 0,99 3 months premium trial, but account still on free.

After making an account and paying for the 3 month trial, My account is still on free. the payment has been confirmed by email and it also is displayed in the invoice page when I log into the account. Paid on 18th of March. I tried logging out on eve...

  • Casual Listener
  • After making an account and paying for the 3 month trial, My account is still on free. the payment has been confirmed by email and it also is displayed in the invoice page when I log into the account...
  • Jᴀᴄᴋ
  • Roadie
  • 428 Views
  • 5 replies
  • 0 likes
  • premium trial
  • 428 Views
  • 5 replies
  • 0 likes

Solved!! Payment in other currencies

PlanPremiumCountryRomania My Question or IssueI've recently subscribed for Premium and as the first free month has ended, I received a message that the payment failed for some reason. Then I went to my bank and enabled payments for services on the in...

  • Casual Listener
  •   Plan Premium Country Romania     My Question or Issue I've recently subscribed for Premium and as the first free month has ended, I received a message that the payment failed...
  • Csilla
  • Casual Listener
  • 1254 Views
  • 2 replies
  • 0 likes
  • Currency
    Subscription
  • 1254 Views
  • 2 replies
  • 0 likes

Cobrança indevida na minha conta premium

Fiz meu cadastro por meio da promoção de 3 meses a R$1,99, só que no segundo mês já fui cobrado no valor de R$16,90. E já foram dois pagamentos realizados nesse valor. Eu preciso de ajuda para resolver isso!

  • Newbie
  • Fiz meu cadastro por meio da promoção de 3 meses a R$1,99, só que no segundo mês já fui cobrado no valor de R$16,90. E já foram dois pagamentos realizados nesse valor. Eu preciso de ajuda para resolv...
  • Bittencourt
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Etwas später Abo bezahlt und trotzdem kein Premium mehr

Hi,und zwar folgendes Problem: Wir (meine Familie) haben ungefähr seit einem Monat Spotify Premium gehabt, als Spotify dann aber das 2. mal abbezahlt werden musste, war zurzeit kein Geld auf dem Konto meiner Mutter. Also wurde automatisch das Abo zur...

  • Casual Listener
  • Hi, und zwar folgendes Problem: Wir (meine Familie) haben ungefähr seit einem Monat Spotify Premium gehabt, als Spotify dann aber das 2. mal abbezahlt werden musste, war zurzeit kein Geld auf dem Ko...
  • ListenToGlobal
  • Composer
  • 4091 Views
  • 5 replies
  • 1 likes
  • Payments
  • 4091 Views
  • 5 replies
  • 1 likes

Premium Territory

Does the premium features remains in my account whenever i go to any country, and does it will charge me with my own currency ?

  • Newbie
  • Does the premium features remains in my account whenever i go to any country, and does it will charge me with my own currency ?
  • Noah
  • Spotify Star
  • 465 Views
  • 1 replies
  • 0 likes
  • Traveler Quest
  • 465 Views
  • 1 replies
  • 0 likes

3 Months at 1 euro

Hi it's my first time that i use this type of promotion but spotify says : Sembra che tu abbia già utilizzato una versione di prova, per cui non sei idoneo per l'offerta. Ma puoi sempre passare a Spotify Premium. I have never used this promotion why ...

  • Newbie
  • Hi it's my first time that i use this type of promotion but spotify says : Sembra che tu abbia già utilizzato una versione di prova, per cui non sei idoneo per l'offerta. Ma puoi sempre passare a Spo...
  • Billy-J
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

premium subscription not working in my new cellphone

My old cell phone broke down and I downloaded my spotify accoint to my new cellphone but I don't have the premium subscription I had before using same gmail account to log in

  • Newbie
  • My old cell phone broke down and I downloaded my spotify accoint to my new cellphone but I don't have the premium subscription I had before using same gmail account to log in
  • Billy-J
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Solved!! Why has my subscription changed?

My subscription has changed to premium for family. Why? When I'm the only one in my house using spotify. There's no other option to change it back and im getting charged extra for something i never asked for or want. Whats going on?

  • Casual Listener
  •   My subscription has changed to premium for family. Why? When I'm the only one in my house using spotify. There's no other option to change it back and im getting charged extra for something i...
  • Billy-J
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Solved!! How does paying for Spotify premium work?

When you pay for Spotify premium does it charge the phone bill or the credit card? Also if I were to pay the 0.99 for 3 months does the subscription cancel on its own when it's over or do I have to cancel it?

  • Casual Listener
  • When you pay for Spotify premium does it charge the phone bill or the credit card? Also if I were to pay the 0.99 for 3 months does the subscription cancel on its own when it's over or do I have to c...
  • Billy-J
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Music

PlanPremiumCountryNetherlandsDeviceiphone 7Operating SystemiOS 10My Question or IssueHello,i can’t play some songs. They are gray and can’t click on the songs. On my laptop they said: “you must first accept the song on the mobile spotify app before y...

  • Visitor
  • Plan Premium Country Netherlands Device iphone 7 Operating System iOS 10 My Question or Issue Hello, i can’t play some songs. They are gray and can’t click on the songs. On my laptop they s...
  • Billy-J
  • Spotify Star
  • 531 Views
  • 9 replies
  • 0 likes
  • 531 Views
  • 9 replies
  • 0 likes

I can not afford the premium

I'm trying to pay the premium and used several and it does not work. Someone help me?

  • Newbie
  • I'm trying to pay the premium and used several and it does not work. Someone help me?
  • Billy-J
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

How can I cancel my account when I can't remember my login and password?I have tried all the support

How can I cancel my account when I can't remember my login and password? I have tried all the support suggestions, and none of them was sufficient to solve my problem. I spent several months paying for a account that I never used and doesn't exist an...

  • Newbie
  • How can I cancel my account when I can't remember my login and password? I have tried all the support suggestions, and none of them was sufficient to solve my problem. I spent several months paying f...
  • Billy-J
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Refund of mistaken family subscription

Is there any chance I can have arefund of the difference of between the standard premium account and family. I upgraded my student account to the wrong account.Please advise.

  • Newbie
  • Is there any chance I can have arefund of the difference of between the standard premium account and family. I upgraded my student account to the wrong account. Please advise. 
  • Billy-J
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

business with multiple locations on the premises. anyway to link accounts under one?

So as the title says, our business has a few locations we would like to stream music to our tenants. we have our own office, we have a couple of communal co working areas that we would like to stream background music to while our clients work. Is it ...

  • Casual Listener
  • So as the title says, our business has a few locations we would like to stream music to our tenants. we have our own office, we have a couple of communal co working areas that we would like to stream...
  • Jᴀᴄᴋ
  • Roadie
  • 947 Views
  • 1 replies
  • 0 likes
  • 947 Views
  • 1 replies
  • 0 likes

Solved!! Premium subscription

I already subscribed to premium and has a receipt thru my postpaid plan...but still i can't access

  • Newbie
  • I already subscribed to premium and has a receipt thru my postpaid plan...but still i can't access   <Community Rock Star edit - removed payment info>
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Hulu Cancellation

I have Spotify Student Discount and I just added Hulu to that Discount hoping I would have no ads on Hulu. Since I do have ads on Hulu with the Spotify Student Discount I want to get rid of Hulu on my Spotify Student Discount, but still keep my Spoti...

  • Newbie
  • I have Spotify Student Discount and I just added Hulu to that Discount hoping I would have no ads on Hulu. Since I do have ads on Hulu with the Spotify Student Discount I want to get rid of Hulu on m...
  • Billy-J
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

How to suscribe without credit card?

Hello! I don’t understand why I can not pay for premium with my paypal balance anymore. This month’s payment failed due to insufficient funds on my account and now when my balance is over 100$ I only get to pay with credit card... which i don’t have....

  • Casual Listener
  • Hello!   I don’t understand why I can not pay for premium with my paypal balance anymore. This month’s payment failed due to insufficient funds on my account and now when my balance is over 10...
  • Billy-J
  • Spotify Star
  • 1235 Views
  • 5 replies
  • 0 likes
  • credit
    Payment
    paypal
    Premium
  • 1235 Views
  • 5 replies
  • 0 likes