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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21938 Views

28 replies

4 likes

  • 21938 Views
  • 28 replies
  • 4 likes

Superuser Contribution I resident of Ukraine and i used USA spotify change payment

CountryUkraine Device(iPhone 5c)Operating System My Question or Issue Hello i used spotify as USA resident but i'm Ukranian resident. now i launched it in Ukraine. and i want buy premium Ukranian premium costs 5$ USA 10$ i payed before as USA residen...

Visitor

    Country Ukraine   Device (iPhone 5c) Operating System     My Question or Issue   Hello  i used spotify as USA resident but i'm Ukranian resident. no...

Elena

Moderator

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Passage Spotify Famille mais impossible de résilier Spotify Premium via Bouygues Telecom

Bonjour, Je souhaite passer mon compte Spotify Premium en Spotify Famille mais quand je suis sur la page d'inscription, il m'affiche :"Votre abonnement est associé à notre partenaire Bouygues Telecom. Merci de vous adresser à Bouygues Telecom pour to...

Newbie

Bonjour,   Je souhaite passer mon compte Spotify Premium en Spotify Famille mais quand je suis sur la page d'inscription, il m'affiche : "Votre abonnement est associé à notre partenaire ...

Emmanuel39

Visitor

1799 Views

8 replies

0 likes

Subscription
  • 1799 Views
  • 8 replies
  • 0 likes

Kazakhstan launch prices

PlanFreeCountry Kazakhstan Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi! I’m happy that Spotify is now in Kazakhstan. However, I’m deeply frustrated by the pri...

Visitor

Plan Free Country Kazakhstan    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...

seitenov

Casual Listener

691 Views

1 replies

11 likes

  • 691 Views
  • 1 replies
  • 11 likes

Superuser Contribution Why can't I get Premium Abroad

Plan: FreeCountry: Bulgaria Device: iPhone 8, Macbook Pro late 2017Operating System: iOS 10 I originally started a premium account in the U.K but downgraded to the free plan. I'm now a permanent student in Bulgaria and I want to upgrade back to a pre...

Visitor

Plan: Free Country: Bulgaria   Device: iPhone 8, Macbook Pro late 2017 Operating System: iOS 10   I originally started a premium account in the U.K but downgraded to th...

Elena

Moderator

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with BillDesk UPI payment

Hey folks, Thanks for reporting this issue to us. It’d be good for you to wait at least 3 days for the payment to be processed. In the meantime, if you’d like, you can contact your payment method provider for further details regarding the transaction...

Spotify Legend

Hey folks,   Thanks for reporting this issue to us.   It’d be good for you to wait at least 3 days for the payment to be processed.    In the meantime, if you’d like, ...

Elena

Moderator

1523 Views

2 replies

1 likes

Subscription
  • 1523 Views
  • 2 replies
  • 1 likes

Please revise prices in CIS ASAP for Premium/Family

PlanPremium/FamilyCountryCIS/Ukraine Please revise ASAP prices for premium/family in CIS countries as looks like only RU have a decent prices, and for other CIS countries it's x2 more. while Russia is more wealthy. Also currency to pay in RU is local...

Regular

Plan Premium/Family Country CIS/Ukraine   Please revise ASAP prices for premium/family in CIS countries as looks like only RU have a decent prices, and for other CIS countries it's x2 more....

VladimirThor

Regular

554 Views

2 replies

9 likes

  • 554 Views
  • 2 replies
  • 9 likes

Superuser Contribution Spotify Duo

PlanFreeCountryPhilippinesDeviceMi 9Operating SystemAndroid 10 My Question I recently cancelled my subscription on the Spotify Premium and now planning to avail the Spotify Duo. My partner's address is different with my address but she moved in with ...

Casual Listener

Plan Free Country Philippines Device Mi 9 Operating System Android 10   My Question  I recently cancelled my subscription on the Spotify Premium and now planning to avail the Spot...

Petya

Community Legend

662 Views

3 replies

0 likes

  • 662 Views
  • 3 replies
  • 0 likes

Spotify duo

PlanPremium + HuluCountryUnites statesDeviceiPhone 11Operating System(iOS 10 My Question or IssueI got an email about signing up for Spotify duo, (I already have spotify premium with Hulu) and wanted to get the duo for me and my fiancé but I clicked ...

Visitor

Plan Premium + Hulu Country Unites states Device iPhone 11 Operating System (iOS 10   My Question or Issue I got an email about signing up for Spotify duo, (I already have spotify prem...

user-removed

Not applicable

370 Views

2 replies

0 likes

  • 370 Views
  • 2 replies
  • 0 likes

Подписка в Украине

ПланFreeСтранаУкраинаустройствоPixel 2 xlОперационная системаAndroid, Windows 10 Мой вопрос или проблемаЗдравствуйте, это уже финальная страница и цены на украинский рынок?И почему цены выше чем в РФ?

Casual Listener

План Free Страна Украина устройство Pixel 2 xl Операционная система Android, Windows 10   Мой вопрос или проблема Здравствуйте, это уже финальная страница и цены на украинский рынок? ...

K0TiK

Casual Listener

452 Views

2 replies

4 likes

  • 452 Views
  • 2 replies
  • 4 likes

Help please! I have two accounts -

I have two accounts - a free one and a family one - two different emails etc. Do I need to delete or cancel my free account and just upload my saved music again or can I combine them?

Visitor

I have two accounts - a free one and a family one - two different emails etc.   Do I need to delete or cancel my free account and just upload my saved music again or can I combine them? &n...

Billy-J

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student membership

I have the student discounted premium plan that includes hulu and showtime. I previously had hulu and still have an account. When registering I linked my existing hulu account with my spotify premium account. I'm trying to login to hulu on a new devi...

Casual Listener

I have the student discounted premium plan that includes hulu and showtime. I previously had hulu and still have an account. When registering I linked my existing hulu account with my spotify premium...

Kteag

Casual Listener

625 Views

3 replies

0 likes

  • 625 Views
  • 3 replies
  • 0 likes

I paid for spotify but haven't received a receipt, it's not letting me use the premium settings.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy won't it give me the premium settings I've paid for?

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why won...

Billy-J

Spotify Star

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

PRICE-SETTING POLICY

Spoiler (Highlight to read) PlanFree (I ain't gonna pay for this until it is fixed)CountryKazakhstanDevice(iPhone 9)Operating System(Windows 9) My Question or IssueHello. There is an inadequate issue with your pricing policy. I live in Kazakhstan and...

Visitor

  Plan Free (I ain't gonna pay for this until it is fixed) Country Kazakhstan Device (iPhone 9) Operating System (Windows 9)   My Question or Issue Hello.   There is an in...

323 Views

0 replies

8 likes

  • 323 Views
  • 0 replies
  • 8 likes

Switching from premium to duo

I want to switch from premium to duo and was waiting until my Current premium subscription was finished before I do so, however today was the payment date and now my account is paid until the 14 of the next month. Is it too late to switch to a duo ac...

Visitor

I want to switch from premium to duo and was waiting until my Current premium subscription was finished before I do so, however today was the payment date and now my account is paid until the 14 of t...

Billy-J

Spotify Star

1758 Views

1 replies

0 likes

  • 1758 Views
  • 1 replies
  • 0 likes

Price policy

PlanFree/PremiumCountryKazakhstanDeviceiPhone XOperating SystemiOS 13 My Question or IssueHello. Why in our country prices are in dollars. And a trial subscription is given only for a month. In our country, the dollar is more expensive than in Russia...

Visitor

Plan Free/Premium Country Kazakhstan Device iPhone X Operating System iOS 13   My Question or Issue Hello. Why in our country prices are in dollars. And a trial subscription is given o...

Billy-J

Spotify Star

431 Views

1 replies

5 likes

  • 431 Views
  • 1 replies
  • 5 likes

Downloaded music when 7 day trial ends

If i download music during my free 7 day trial but don't pay for premium after, will the playlists I downloaded during the trial still be available to me?

Newbie

If i download music during my free 7 day trial but don't pay for premium after, will the playlists I downloaded during the trial still be available to me?

Samuele_Parolin

Casual Listener

260 Views

2 replies

0 likes

  • 260 Views
  • 2 replies
  • 0 likes

Solved!! Currys - 6 MONTHS OF SPOTIFY

Hello, I hope someone can help. I recently purchased a Echo for my girlfriend from Currys with the 6mth Spotify, it took me a month to get the code from Currys after several phone calls. I have the unique code, entered it and at the time did not real...

Casual Listener

Hello, I hope someone can help. I recently purchased a Echo for my girlfriend from Currys with the 6mth Spotify, it took me a month to get the code from Currys after several phone calls.  I h...

qwer1yy

Music Fan

795 Views

3 replies

1 likes

  • 795 Views
  • 3 replies
  • 1 likes

Superuser Contribution Change in payment detail failed

PlanPremiumCountryNetherlands My Question or IssueHello, I was changing the payment method (to a different bank) through my Account, paid the 0.01 euro as required, but it has not changed. Can someone please check this? Thanks

Casual Listener

  Plan Premium Country Netherlands   My Question or Issue Hello,   I was changing the payment method (to a different bank) through my Account, paid the 0.01 euro as required, ...

Mario

Spotify Legend

423 Views

7 replies

0 likes

  • 423 Views
  • 7 replies
  • 0 likes

Superuser Contribution [Duo Premium] When is second subscription stopped?

PlanPremiumCountryFrance My Question or IssueI have just subscribed Duo Premium. My wife is paired and we enjoy sharing the subscription. Before pairing, she had her own subscription. Will her subscription stop or does she need to cancel it? We don't...

Regular

Plan Premium Country France   My Question or Issue I have just subscribed Duo Premium. My wife is paired and we enjoy sharing the subscription. Before pairing, she had her own subscription...

Elena

Moderator

1140 Views

1 replies

0 likes

  • 1140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot accept Duo Invite

PlanPremium DuoCountryCanadaDeviceSony Xperia XZ1Operating System(Android 9) My Question or IssueRecently joined Premium Duo, confirmed my address on my account (primary) and sent an invitation to my girlfriend of the same address. When she tries to ...

Newbie

Plan Premium Duo Country Canada Device Sony Xperia XZ1 Operating System (Android 9)   My Question or Issue Recently joined Premium Duo, confirmed my address on my account (primary) and...

Elena

Moderator

985 Views

1 replies

0 likes

cannot join
Duo
  • 985 Views
  • 1 replies
  • 0 likes