Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
pathansharma
Visitor
165069 Views
110 replies
12 likes

165069 Views
110 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18508 Views
27 replies
4 likes

18508 Views
27 replies
4 likes

Oops something went wrong please try again

PlanFreeCountryIndiaDeviceSamsung J6Operating SystemAndroid Oreo My Question or IssueI am trying to start the 3month trial for spotify premium but every time I enter my payment details and click submit it shows oops something went wrong please try ag...

aary3214
Newbie
Plan Free Country India Device Samsung J6 Operating System Android Oreo My Question or Issue I am trying to start the 3month trial for spotify premium but every time I enter ...
2020-06-22 5:17:44 PM
2020-06-23 1:40:33 AM
osornios
Spotify Star
464 Views
1 replies
0 likes

464 Views
1 replies
0 likes

Premium to family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or issue I just paid for my premium subscription today. I want to upgrade to the family plan. Do I ha...

sarahharada
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or issue I...
2020-06-22 12:09:34 AM
2020-06-22 12:20:53 AM
Billy-J
Spotify Star
290 Views
1 replies
0 likes

290 Views
1 replies
0 likes

Solved!! Premium and adblockers

Hi all, I am a premium member, but I do use several ad blockers in my network and browsers. According to the new policy this is not allowed anymore. I can't find in the new policy if Premium accounts are excluded from this. If I search other websites...

SuperFreak
Casual Listener
Hi all, I am a premium member, but I do use several ad blockers in my network and browsers. According to the new policy this is not allowed anymore. I can't find in the new policy if Premi...
2019-02-18 12:01:24 AM
2020-06-22 8:11:04 PM
user-removed
Not applicable
12905 Views
9 replies
1 likes

12905 Views
9 replies
1 likes

Not being able to subscribe to Spotify Premium 3 months for INR 119 offer in India

PlanFree/Premium - FreeCountry- India Device - Macbook Pro 2019(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System - MacOS(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNot being able to subscribe to the offer for Premium...

riddhoroy
Visitor
Plan Free/Premium - Free Country- India Device - Macbook Pro 2019 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System - MacOS (iOS 10, Android Oreo, Windows 10,etc...
2020-06-22 6:49:12 PM
2020-06-22 7:00:07 PM
rhrahulhaldar
Composer
455 Views
1 replies
1 likes

455 Views
1 replies
1 likes

Superuser Contribution Charged pr. month confusing

PlanPremiumCountryDenmark DeviceIphone and PCOperating SystemIS and Windows My Question or Issue Why have i being payd 129kr when spotify webside says 99kr?

Khylle
Visitor
Plan Premium Country Denmark Device Iphone and PC Operating System IS and Windows My Question or Issue Why have i being payd 129kr when spotify webside says 99kr? &n...
2020-06-22 2:47:14 PM
2020-06-22 3:20:30 PM
Elena
Moderator
431 Views
1 replies
0 likes
Spotify

431 Views
1 replies
0 likes

Superuser Contribution Notifications about getting Premium, but I already have Premium Family

PlanPremium FamilyCountryNetherlandsDeviceNokia 8Operating SystemAndroid 9 My Question or IssueI have a Spotify Premium Family account, but I keep getting annoying push notifications on my phone about trying Spotify Premium for only 9.99/3m. I have a...

pnothy
Visitor
Plan Premium Family Country Netherlands Device Nokia 8 Operating System Android 9 My Question or Issue I have a Spotify Premium Family account, but I keep getting annoying push notif...
2020-06-22 11:38:46 AM
2020-06-22 12:11:11 PM
Elena
Moderator
708 Views
1 replies
0 likes

708 Views
1 replies
0 likes

Superuser Contribution Update from free to premium

PlanFree/PremiumCountryNetherlandsDeviceWindows 10Operating SystemWindows 10My Question or IssueHello, i have purchased a premium account on spotify, almost 2 hours ago. In my mailbox, i received a receipt that i have payed with iDEAL. But still my s...

gvandijk133
Visitor
Plan Free/Premium Country Netherlands Device Windows 10 Operating System Windows 10 My Question or Issue Hello, i have purchased a premium account on spotify, almost 2 hours ago.&nbs...
2020-06-22 11:17:53 AM
2020-06-22 11:48:26 AM
Ivan
Spotify Legend
356 Views
1 replies
0 likes
Premium

356 Views
1 replies
0 likes

CREDIT CARD CHANGE

My credit card went missing and i had to close it. I'm waiting for a new card, but i can make my payment on time. How can i pay if i cant use my card???

inkas
Visitor
My credit card went missing and i had to close it. I'm waiting for a new card, but i can make my payment on time. How can i pay if i cant use my card???
2020-06-21 10:55:12 PM
2020-06-21 12:59:55 AM
Billy-J
Spotify Star
406 Views
1 replies
0 likes

406 Views
1 replies
0 likes

Solved!! Double Subscription

I had Monthly subscription ON and 5th is the billing date.Money debited on 5th June 2020I saw discounted premium offer andpaid for yearly discounted amount 16th June 2020.Now I had receipt from Spotify for yearly receipt payment.But in current plan i...

ImAnkit
Casual Listener
I had Monthly subscription ON and 5th is the billing date. Money debited on 5th June 2020 I saw discounted premium offer and paid for yearly discounted amount 16th June 2020. Now I had receipt fr...
2020-06-21 5:24:18 PM
2020-06-21 7:39:40 PM
Luan
Spotify Star
686 Views
3 replies
0 likes
Subscription

686 Views
3 replies
0 likes

Superuser Contribution Student Verification

PlanPremiumCountryTurkeyDeviceiPhone 6sOperating SystemWindows 10 My Question or IssueMy student premium has ended about a month ago. I saw it today and wanted to renew it. But when I try to renew, I'm getting an error says " You have already redeeme...

muratege6
Casual Listener
Plan Premium Country Turkey Device iPhone 6s Operating System Windows 10 My Question or Issue My student premium has ended about a month ago. I saw it today and wanted to renew it. B...
2020-06-20 8:15:43 PM
2020-06-21 5:52:08 PM
muratege6
Casual Listener
1150 Views
6 replies
0 likes
Premium
Student
Student Discount Turkey
Subscription

1150 Views
6 replies
0 likes

Superuser Contribution Double charged for months - Money back!

PremiumIreland My Question or Issue On the 15th of June '20 you charged me 12.49EUR Invoice number P1 0232 On the 10th of June '20 you charged me 9.99EUR invoice number P1 012E I changed my subscription to Premium Duo since 14/01/2020 but you kept ch...

fenomino2
Newbie
Premium Ireland My Question or Issue On the 15th of June '20 you charged me 12.49EUR Invoice number P1 0232 On the 10th of June '20 you charged me 9.99EUR in...
2020-06-19 2:47:21 PM
2020-06-21 1:18:11 PM
Mario
Spotify Legend
352 Views
2 replies
0 likes
Subscription

352 Views
2 replies
0 likes

Superuser Contribution Payment wont work

PlanPremiumCountryU.SDevice(iPhone xr)Operating System(iOS My Question or IssueCant pay premium with card anymore I forgot to update my payment info and then it cancelled my membership now I cant even pay with my card

Pie6968
Visitor
Plan Premium Country U.S Device (iPhone xr) Operating System (iOS My Question or Issue Cant pay premium with card anymore I forgot to update my payment info and then it cancelled my ...
2020-06-20 3:42:51 PM
2020-06-21 11:54:49 AM
Ivan
Spotify Legend
427 Views
2 replies
2 likes

427 Views
2 replies
2 likes

Superuser Contribution help for a play music / youtube music convert

PlanPremiumCountryCanadaDeviceOneplus 6, desktopOperating SystemAndroid 10, PopOS! 20.04, Windows 10 My Question or IssueSo i'm a new user who came over from play music / youtube music. some of the features here are familiar, some are way different. ...

user-removed
Visitor
Plan Premium Country Canada Device Oneplus 6, desktop Operating System Android 10, PopOS! 20.04, Windows 10 My Question or Issue So i'm a new user who came over from play music / you...
2020-06-19 4:08:00 PM
2020-06-21 11:48:05 AM
Elena
Moderator
327 Views
1 replies
0 likes

327 Views
1 replies
0 likes

Updated account from premium to family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Calum64
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-06-21 10:48:56 AM
2020-06-21 11:20:17 AM
AdamDamon
Spotify Star
365 Views
1 replies
0 likes
Account

365 Views
1 replies
0 likes

Superuser Contribution How to buy a gift card from Mexico for an account in Canada?

Plan: PremiumCountry: Mexico / Canada My Question or Issue My dad lives in Ontario, Canada, and I live in Mexico City, MX. I want to buy a gift card for him, and I'm finding difficulties finding a provider that accepts international payments. Is ther...

estebanmend
Newbie
Plan: Premium Country: Mexico / Canada My Question or Issue My dad lives in Ontario, Canada, and I live in Mexico City, MX. I want to buy a gift card for him, and I...
2020-06-21 6:55:06 AM
2020-06-21 9:26:52 AM
Ivan
Spotify Legend
1713 Views
1 replies
0 likes
canada
Gift Card
mexico

1713 Views
1 replies
0 likes

Recover playlist from deleted account

Plan: Had a Premium account through StarbucksCountry: USA Device: iPhone 8Operating SystemiOS 10 My Question or IssueId had a premium account while working for Starbucks for 4 years and once I quit the account disappeared a week later. I expected as ...

Phoenixatheart
Casual Listener
Plan: Had a Premium account through Starbucks Country: USA Device: iPhone 8 Operating System iOS 10 My Question or Issue Id had a premium account while working for Starbuck...
2020-06-19 11:15:30 PM
2020-06-20 9:41:41 PM
Phoenixatheart
Casual Listener
1745 Views
2 replies
0 likes

1745 Views
2 replies
0 likes

Unable to access Hulu with student discount

PlanStudentCountryUSADevice(iPhone 8 plus)Operating System(iOS 13 My Question or IssueI am getting the “we’ve hit a snag” when trying to activate Hulu through services page.

Paulagrisales
Casual Listener
Plan Student Country USA Device (iPhone 8 plus) Operating System (iOS 13 My Question or Issue I am getting the “we’ve hit a snag” when trying to activate Hulu through services page.&...
2020-05-22 12:46:46 AM
2020-06-20 9:34:27 PM
Paulagrisales
Casual Listener
605 Views
4 replies
0 likes
Student discount Hulu

605 Views
4 replies
0 likes

Superuser Contribution Conta Premium Duo paga, mas não consigo usá-la.

Paguei uma conta Premium Duo com meu cartão de crédito e o valor foi debitado dia 06 de junho de 2020. Entretanto, não consigo fazer uso do pacote, só entra como se fosse o free. Alguém pode me ajudar?.Segue comprovante do pagamento da mensalidade do...

Carlaricci
Visitor
Paguei uma conta Premium Duo com meu cartão de crédito e o valor foi debitado dia 06 de junho de 2020. Entretanto, não consigo fazer uso do pacote, só entra como se fosse o free. Alguém pode me ajuda...
2020-06-19 4:16:48 PM
2020-06-20 2:29:05 PM
Peter
Spotify Legend
391 Views
1 replies
0 likes

391 Views
1 replies
0 likes

Pc currys 6 months code not working

Plan6 months free Spotify Premium CountryUnited kingdomDevicePc. Samsung galaxy s10Operating SystemiOS 10,Windows 10, My Question or IssueHelp with this please, I got new account never before got Spotify and still having this issues after procesing p...

Matt192
Visitor
Plan 6 months free Spotify Premium Country United kingdom Device Pc. Samsung galaxy s10 Operating System iOS 10,Windows 10, My Question or Issue Help with this please, I ...
2020-06-19 12:48:11 PM
2020-06-20 2:03:27 PM
Billy-J
Spotify Star
375 Views
1 replies
0 likes
Premium

375 Views
1 replies
0 likes

Superuser Contribution Charged twice

I have noticed today that I have been charged twice for this months premium subscription. On 12th June 2 payments for £9.99 went out. Neither are pending and the money has been deducted from my account. Please can you let me know how I am reimbursed ...

Smashers19
Visitor
I have noticed today that I have been charged twice for this months premium subscription. On 12th June 2 payments for £9.99 went out. Neither are pending and the money has been deducted from my accou...
2020-06-19 8:13:46 PM
2020-06-20 1:47:17 PM
Peter
Spotify Legend
474 Views
1 replies
0 likes

474 Views
1 replies
0 likes

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