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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
my spotify premium is not working. I just used a 10 dollar gift card. I have done this multiple times before and never had a problem. I'm and using a Samsung phone. I also have the receipt I was emailed as proof if needed.
Hi,I've just started my student premium on spotify. However, I cannot get to see the hulu activation link. When I check my account overview (from a Win10 lapotop, Chrome browser) all what I see is my profile + a link "Edit profile", my plan (Premium ...
PlanPremiumItaly My Question or Issue Buongiorno, sono due giorni che cerco di rinnovare il pagamento del mio account premium family ma mi da errore pagamento non riuscito.Ho provato a usare sia PayPal che carta di credito, a cambiare browser, a farl...
Hello I was wondering if it is possable to get the student discount if you are in high school not collage.
Hey! so I got an email from spc saying that I could get premium for 3 months for $.99 and gave me a code.So I verified my student account and it didn't let me put the code in anywhere! And then I found my account was charged under the student discoun...
PlanStudent accountCountry UKDeviceiPhone 7 Plus Operating SystemiOS 10 My Question or Issue So I signed up for Spotify premium account for students as the offer said 99p for 3 months and then 4.99 and I’ve been charged 4.99 anyone know how I can res...
Hello! I gave someone my credit card for them to enjoy Spotify freemium - my treat. Now that we are no longer together, I don't want to pay for their spotify subscription. Can you cancel payments linked to my card?
PlanFreeCountry GermanyDeviceSamsung Galaxy S5My Question or IssueOn the discount app for students called "UniDays" are two different discounts for Spotify Premium. 1) 50% discount and 2) 3 months Spotify Premium for 99 cents (only for a limited time...
My Question or Issue: I contracted the Premium Student Plan since the end of August. I've been charged but my Premium account seems to be "in hold" until November 3rd (picture attached). Weeks ago my account details said I was going to have my Premiu...
PlanFree/PremiumCountry DeviceSamsung Galaxy 7 EdgeOperating SystemWindows 10 My Question or IssueGot Premium to listen to new Eminem album on 9/3 and cancelled shortly after to avoid being billed again. Today the plan switched over to Free but I was...
My Question or Issue I am brewing changed on a credit card and on a bank account. I have no other account that I am able to log into from any of the emails I have ever had. I would like this resolved as I only have one Spotify account and it has been...
PremiumPolandHey,I'm premium user already for ~4years. I'm currently traveling and I lost one of the 2 debit cards I have with me. I blocked that card, but unfrortuntely it was the one attached to my spotify account. I tried updating my payment detai...
In my invoice overview I'm missing last months invoice. How can I get it?
I have spotify premium and I have just checked my bank account to see that it has came out TWICE for some unknown reason with my account. This is money I need as I live on a budget, I have a monthly subscription. I need help so this does not occur ag...
PlanPremiumCountry MalaysiaDeviceiPhone 6SOperating SystemiOS 12 My Question or Issue I've subscribed to Maxis Music Unlimited (Monthly RM 5). As I am linking my Spotify account to my Maxis account, the confirmation page is unable to load, it says th...
My Question or Issue Hello, I'm using Spotify since 10 years and I noticed today that my account is now in "Spotify free". But I paid the 03/12/2017 for an acces for 1 year. This page : https://support.spotify.com/be-fr/account_payment_help/payment_h...
I have the student subscription, on aug 17 I was charged 5.32 and on Sep 17 I was charged 10.65? on my subscription page it says: Premium for StudentsYour plan will automatically renew on 10/17/18 and you'll be charged $4.99 + tax. What am I missing?...
Hello everyone, I chose the premium family by mistake when I was updating my payment method. I switched it to premium again the same day but I was already charged. Can I get a refund for the difference between plans? Thank you,Ozer
PlanStudent Premium My Question or IssueMy payment failed this morning and I know that there wasn't enough money on my prepaid now but I now swapped money around and there is more than enough for my payment now. Spotify said they'll try to take my pa...
I've been living in the US for the last few years and set up my Premium account there. Now I'm back in Germany and tried to update my payment option as well as country. The help page directs me to my account's subscription and payment page. If I put ...