Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52633 Views
  • 23 replies
  • 4 likes
  • 52633 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32951 Views
  • 19 replies
  • 2 likes
  • 32951 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22213 Views
  • 9 replies
  • 1 likes
  • 22213 Views
  • 9 replies
  • 1 likes

premium subscription not working

my spotify premium is not working. I just used  a 10 dollar gift card. I have done this multiple times before and never had a problem. I'm and using a Samsung phone. I also have the receipt I was emailed as proof if needed.

  • Newbie
  • my spotify premium is not working. I just used  a 10 dollar gift card. I have done this multiple times before and never had a problem. I'm and using a Samsung phone. I also have the receipt ...
  • Jose_M
  • Spotify Star
  • 131 Views
  • 1 replies
  • 1 likes
  • 131 Views
  • 1 replies
  • 1 likes

Superuser Contribution Hulu link not showing up with student premium

Hi,I've just started my student premium on spotify. However, I cannot get to see the hulu activation link. When I check my account overview (from a Win10 lapotop, Chrome browser) all what I see is my profile + a link "Edit profile", my plan (Premium ...

  • Newbie
  • Hi, I've just started my student premium on spotify. However, I cannot get to see the hulu activation link. When I check my account overview (from a Win10 lapotop, Chrome browser) all what I see is ...
  • Katerina
  • Spotify Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento non riuscito

PlanPremiumItaly My Question or Issue Buongiorno, sono due giorni che cerco di rinnovare il pagamento del mio account premium family ma mi da errore pagamento non riuscito.Ho provato a usare sia PayPal che carta di credito, a cambiare browser, a farl...

  • Newbie
  • Plan Premium Italy   My Question or Issue  Buongiorno, sono due giorni che cerco di rinnovare il pagamento del mio account premium family ma mi da errore pagamento non riuscito. Ho ...
  • Katerina
  • Spotify Legend
  • 1488 Views
  • 1 replies
  • 0 likes
  • 1488 Views
  • 1 replies
  • 0 likes

Can you get the student discount in high school.

Hello I was wondering if it is possable to get the student discount if you are in high school not collage.

  • Newbie
  • Hello I was wondering if it is possable to get the student discount if you are in high school not collage.
  • Maxim
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

SPC offered a deal? but it would not work.

Hey! so I got an email from spc saying that I could get premium for 3 months for $.99 and gave me a code.So I verified my student account and it didn't let me put the code in anywhere! And then I found my account was charged under the student discoun...

  • Newbie
  • Hey! so I got an email from spc saying that I could get premium for 3 months for $.99 and gave me a code. So I verified my student account and it didn't let me put the code in anywhere!&nb...
  • Jose_M
  • Spotify Star
  • 200 Views
  • 1 replies
  • 2 likes
  • 200 Views
  • 1 replies
  • 2 likes

The deal said 99p for 3 months but I’ve been charged 4.99

PlanStudent accountCountry UKDeviceiPhone 7 Plus Operating SystemiOS 10 My Question or Issue So I signed up for Spotify premium account for students as the offer said 99p for 3 months and then 4.99 and I’ve been charged 4.99 anyone know how I can res...

  • Newbie
  • Plan Student account Country  UK Device iPhone 7 Plus  Operating System iOS 10   My Question or Issue  So I signed up for Spotify premium account for students as the off...
  • Jose_M
  • Spotify Star
  • 433 Views
  • 1 replies
  • 1 likes
  • 433 Views
  • 1 replies
  • 1 likes

Cancel a subscription linked to my card

Hello! I gave someone my credit card for them to enjoy Spotify freemium - my treat. Now that we are no longer together, I don't want to pay for their spotify subscription. Can you cancel payments linked to my card?

  • Casual Listener
  • Hello! I gave someone my credit card for them to enjoy Spotify freemium - my treat.   Now that we are no longer together, I don't want to pay for their spotify subscription. Can you cancel pay...
  • Jose_M
  • Spotify Star
  • 2416 Views
  • 3 replies
  • 2 likes
  • 2416 Views
  • 3 replies
  • 2 likes

Superuser Contribution Wrong student discount

PlanFreeCountry GermanyDeviceSamsung Galaxy S5My Question or IssueOn the discount app for students called "UniDays" are two different discounts for Spotify Premium. 1) 50% discount and 2) 3 months Spotify Premium for 99 cents (only for a limited time...

  • Casual Listener
  • Plan Free Country  Germany Device Samsung Galaxy S5 My Question or Issue On the discount app for students called "UniDays" are two different discounts for Spotify Premium. 1) 50% discount...
  • Guido
  • Spotify Legend
  • 2250 Views
  • 3 replies
  • 1 likes
  • 2250 Views
  • 3 replies
  • 1 likes

Solved!! I was charged because of my Student account but I still don't have Premium

My Question or Issue: I contracted the Premium Student Plan since the end of August. I've been charged but my Premium account seems to be "in hold" until November 3rd (picture attached). Weeks ago my account details said I was going to have my Premiu...

  • Regular
  • My Question or Issue: I contracted the Premium Student Plan since the end of August. I've been charged but my Premium account seems to be "in hold" until November 3rd (picture attached). Weeks...
  • Jose_M
  • Spotify Star
  • 4416 Views
  • 13 replies
  • 1 likes
  • 4416 Views
  • 13 replies
  • 1 likes

Superuser Contribution Charged for Premium after cancelling weeks ago

PlanFree/PremiumCountry DeviceSamsung Galaxy 7 EdgeOperating SystemWindows 10 My Question or IssueGot Premium to listen to new Eminem album on 9/3 and cancelled shortly after to avoid being billed again. Today the plan switched over to Free but I was...

  • Newbie
  • Plan Free/Premium Country   Device Samsung Galaxy 7 Edge Operating System Windows 10   My Question or Issue Got Premium to listen to new Eminem album on 9/3 and cancelled shortly ...
  • Guido
  • Spotify Legend
  • 1319 Views
  • 2 replies
  • 0 likes
  • 1319 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2 Spotify accounts

My Question or Issue I am brewing changed on a credit card and on a bank account. I have no other account that I am able to log into from any of the emails I have ever had. I would like this resolved as I only have one Spotify account and it has been...

  • Regular
  • My Question or Issue  I am brewing changed on a credit card and on a bank account. I have no other account that I am able to log into from any of the emails I have ever had. I would like this r...
  • Guido
  • Spotify Legend
  • 706 Views
  • 2 replies
  • 0 likes
  • 706 Views
  • 2 replies
  • 0 likes

Payment problem

PremiumPolandHey,I'm premium user already for ~4years. I'm currently traveling and I lost one of the 2 debit cards I have with me. I blocked that card, but unfrortuntely it was the one attached to my spotify account. I tried updating my payment detai...

  • Casual Listener
  • Premium Poland Hey, I'm premium user already for ~4years. I'm currently traveling and I lost one of the 2 debit cards I have with me. I blocked that card, but unfrortuntely it was the one atta...
  • Jose_M
  • Spotify Star
  • 241 Views
  • 3 replies
  • 1 likes
  • 241 Views
  • 3 replies
  • 1 likes

Solved!! Missing invoice

In my invoice overview I'm missing last months invoice. How can I get it?

  • Regular
  • In my invoice overview I'm missing last months invoice. How can I get it?
  • Billy-J
  • Spotify Star
  • 6492 Views
  • 11 replies
  • 0 likes
  • 6492 Views
  • 11 replies
  • 0 likes

HELP - Payment came out TWICE

I have spotify premium and I have just checked my bank account to see that it has came out TWICE for some unknown reason with my account. This is money I need as I live on a budget, I have a monthly subscription. I need help so this does not occur ag...

  • Newbie
  •    I have spotify premium and I have just checked my bank account to see that it has came out TWICE for some unknown reason with my account. This is money I need as I live on a budget, I h...
  • Billy-J
  • Spotify Star
  • 835 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 835 Views
  • 1 replies
  • 0 likes

Solved!! [Mobile]Proxy Error while linking up Spotify to Maxis Account

PlanPremiumCountry MalaysiaDeviceiPhone 6SOperating SystemiOS 12 My Question or Issue I've subscribed to Maxis Music Unlimited (Monthly RM 5). As I am linking my Spotify account to my Maxis account, the confirmation page is unable to load, it says th...

  • Regular
  • Plan Premium Country  Malaysia Device iPhone 6S Operating System iOS 12   My Question or Issue  I've subscribed to Maxis Music Unlimited (Monthly RM 5). As I am linking my Sp...
  • Jose_M
  • Spotify Star
  • 2350 Views
  • 4 replies
  • 1 likes
  • 2350 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Spotify free but I have a premium account for one year

My Question or Issue Hello, I'm using Spotify since 10 years and I noticed today that my account is now in "Spotify free". But I paid the 03/12/2017 for an acces for 1 year. This page : https://support.spotify.com/be-fr/account_payment_help/payment_h...

  • Casual Listener
  •   My Question or Issue  Hello,   I'm using Spotify since 10 years and I noticed today that my account is now in "Spotify free".   But I paid the 03/12/2017 for an acces...
  • Jemi
  • Spotify Legend
  • 1428 Views
  • 6 replies
  • 0 likes
  • 1428 Views
  • 6 replies
  • 0 likes

Charged 2x my subscription?

I have the student subscription, on aug 17 I was charged 5.32 and on Sep 17 I was charged 10.65? on my subscription page it says: Premium for StudentsYour plan will automatically renew on 10/17/18 and you'll be charged $4.99 + tax. What am I missing?...

  • Visitor
  • I have the student subscription, on aug 17 I was charged 5.32 and on Sep 17 I was charged 10.65?   on my subscription page it says:  Premium for Students Your plan will automatically re...
  • Jose_M
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 372 Views
  • 1 replies
  • 0 likes

Started premium family by mistake

Hello everyone, I chose the premium family by mistake when I was updating my payment method. I switched it to premium again the same day but I was already charged. Can I get a refund for the difference between plans? Thank you,Ozer

  • Newbie
  •     Hello everyone,   I chose the premium family by mistake when I was updating my payment method. I switched it to premium again the same day but I was already charged. Can I get ...
  • Jose_M
  • Spotify Star
  • 165 Views
  • 1 replies
  • 1 likes
  • 165 Views
  • 1 replies
  • 1 likes

Payment Failure - am I going to get charged fees?

PlanStudent Premium My Question or IssueMy payment failed this morning and I know that there wasn't enough money on my prepaid now but I now swapped money around and there is more than enough for my payment now. Spotify said they'll try to take my pa...

  • Newbie
  • Plan Student Premium   My Question or Issue My payment failed this morning and I know that there wasn't enough money on my prepaid now but I now swapped money around and there is more than ...
  • Jose_M
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • fees
    Payment failure
  • 432 Views
  • 1 replies
  • 0 likes

Can't change country nor payment settings.

I've been living in the US for the last few years and set up my Premium account there. Now I'm back in Germany and tried to update my payment option as well as country. The help page directs me to my account's subscription and payment page. If I put ...

  • Visitor
  • I've been living in the US for the last few years and set up my Premium account there. Now I'm back in Germany and tried to update my payment option as well as country. The help page directs me to my...
  • Luke
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
  • 229 Views
  • 1 replies
  • 0 likes