Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
CountryUkraine Device(iPhone 5c)Operating System My Question or Issue Hello i used spotify as USA resident but i'm Ukranian resident. now i launched it in Ukraine. and i want buy premium Ukranian premium costs 5$ USA 10$ i payed before as USA residen...
Visitor
Country Ukraine Device (iPhone 5c) Operating System My Question or Issue Hello i used spotify as USA resident but i'm Ukranian resident. no...
Elena
Moderator
357 Views
1 replies
0 likes
Bonjour, Je souhaite passer mon compte Spotify Premium en Spotify Famille mais quand je suis sur la page d'inscription, il m'affiche :"Votre abonnement est associé à notre partenaire Bouygues Telecom. Merci de vous adresser à Bouygues Telecom pour to...
Newbie
Bonjour, Je souhaite passer mon compte Spotify Premium en Spotify Famille mais quand je suis sur la page d'inscription, il m'affiche : "Votre abonnement est associé à notre partenaire ...
Emmanuel39
Visitor
1799 Views
8 replies
0 likes
PlanFreeCountry Kazakhstan Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi! I’m happy that Spotify is now in Kazakhstan. However, I’m deeply frustrated by the pri...
Visitor
Plan Free Country Kazakhstan Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue...
seitenov
Casual Listener
691 Views
1 replies
11 likes
Plan: FreeCountry: Bulgaria Device: iPhone 8, Macbook Pro late 2017Operating System: iOS 10 I originally started a premium account in the U.K but downgraded to the free plan. I'm now a permanent student in Bulgaria and I want to upgrade back to a pre...
Visitor
Plan: Free Country: Bulgaria Device: iPhone 8, Macbook Pro late 2017 Operating System: iOS 10 I originally started a premium account in the U.K but downgraded to th...
Elena
Moderator
383 Views
1 replies
0 likes
Hey folks, Thanks for reporting this issue to us. It’d be good for you to wait at least 3 days for the payment to be processed. In the meantime, if you’d like, you can contact your payment method provider for further details regarding the transaction...
Spotify Legend
Hey folks, Thanks for reporting this issue to us. It’d be good for you to wait at least 3 days for the payment to be processed. In the meantime, if you’d like, ...
Elena
Moderator
1523 Views
2 replies
1 likes
PlanPremium/FamilyCountryCIS/Ukraine Please revise ASAP prices for premium/family in CIS countries as looks like only RU have a decent prices, and for other CIS countries it's x2 more. while Russia is more wealthy. Also currency to pay in RU is local...
Regular
Plan Premium/Family Country CIS/Ukraine Please revise ASAP prices for premium/family in CIS countries as looks like only RU have a decent prices, and for other CIS countries it's x2 more....
VladimirThor
Regular
554 Views
2 replies
9 likes
PlanFreeCountryPhilippinesDeviceMi 9Operating SystemAndroid 10 My Question I recently cancelled my subscription on the Spotify Premium and now planning to avail the Spotify Duo. My partner's address is different with my address but she moved in with ...
Casual Listener
Plan Free Country Philippines Device Mi 9 Operating System Android 10 My Question I recently cancelled my subscription on the Spotify Premium and now planning to avail the Spot...
Petya
Community Legend
662 Views
3 replies
0 likes
PlanPremium + HuluCountryUnites statesDeviceiPhone 11Operating System(iOS 10 My Question or IssueI got an email about signing up for Spotify duo, (I already have spotify premium with Hulu) and wanted to get the duo for me and my fiancé but I clicked ...
Visitor
Plan Premium + Hulu Country Unites states Device iPhone 11 Operating System (iOS 10 My Question or Issue I got an email about signing up for Spotify duo, (I already have spotify prem...
user-removed
Not applicable
370 Views
2 replies
0 likes
ПланFreeСтранаУкраинаустройствоPixel 2 xlОперационная системаAndroid, Windows 10 Мой вопрос или проблемаЗдравствуйте, это уже финальная страница и цены на украинский рынок?И почему цены выше чем в РФ?
Casual Listener
План Free Страна Украина устройство Pixel 2 xl Операционная система Android, Windows 10 Мой вопрос или проблема Здравствуйте, это уже финальная страница и цены на украинский рынок? ...
K0TiK
Casual Listener
452 Views
2 replies
4 likes
I have two accounts - a free one and a family one - two different emails etc. Do I need to delete or cancel my free account and just upload my saved music again or can I combine them?
Visitor
I have two accounts - a free one and a family one - two different emails etc. Do I need to delete or cancel my free account and just upload my saved music again or can I combine them? &n...
Billy-J
Spotify Star
248 Views
1 replies
0 likes
I have the student discounted premium plan that includes hulu and showtime. I previously had hulu and still have an account. When registering I linked my existing hulu account with my spotify premium account. I'm trying to login to hulu on a new devi...
Casual Listener
I have the student discounted premium plan that includes hulu and showtime. I previously had hulu and still have an account. When registering I linked my existing hulu account with my spotify premium...
Kteag
Casual Listener
625 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy won't it give me the premium settings I've paid for?
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why won...
Billy-J
Spotify Star
243 Views
1 replies
0 likes
Spoiler (Highlight to read) PlanFree (I ain't gonna pay for this until it is fixed)CountryKazakhstanDevice(iPhone 9)Operating System(Windows 9) My Question or IssueHello. There is an inadequate issue with your pricing policy. I live in Kazakhstan and...
Visitor
Plan Free (I ain't gonna pay for this until it is fixed) Country Kazakhstan Device (iPhone 9) Operating System (Windows 9) My Question or Issue Hello. There is an in...
323 Views
0 replies
8 likes
I want to switch from premium to duo and was waiting until my Current premium subscription was finished before I do so, however today was the payment date and now my account is paid until the 14 of the next month. Is it too late to switch to a duo ac...
Visitor
I want to switch from premium to duo and was waiting until my Current premium subscription was finished before I do so, however today was the payment date and now my account is paid until the 14 of t...
Billy-J
Spotify Star
1758 Views
1 replies
0 likes
PlanFree/PremiumCountryKazakhstanDeviceiPhone XOperating SystemiOS 13 My Question or IssueHello. Why in our country prices are in dollars. And a trial subscription is given only for a month. In our country, the dollar is more expensive than in Russia...
Visitor
Plan Free/Premium Country Kazakhstan Device iPhone X Operating System iOS 13 My Question or Issue Hello. Why in our country prices are in dollars. And a trial subscription is given o...
Billy-J
Spotify Star
431 Views
1 replies
5 likes
If i download music during my free 7 day trial but don't pay for premium after, will the playlists I downloaded during the trial still be available to me?
Newbie
If i download music during my free 7 day trial but don't pay for premium after, will the playlists I downloaded during the trial still be available to me?
Samuele_Parolin
Casual Listener
260 Views
2 replies
0 likes
Hello, I hope someone can help. I recently purchased a Echo for my girlfriend from Currys with the 6mth Spotify, it took me a month to get the code from Currys after several phone calls. I have the unique code, entered it and at the time did not real...
Casual Listener
Hello, I hope someone can help. I recently purchased a Echo for my girlfriend from Currys with the 6mth Spotify, it took me a month to get the code from Currys after several phone calls. I h...
qwer1yy
Music Fan
795 Views
3 replies
1 likes
PlanPremiumCountryNetherlands My Question or IssueHello, I was changing the payment method (to a different bank) through my Account, paid the 0.01 euro as required, but it has not changed. Can someone please check this? Thanks
Casual Listener
Plan Premium Country Netherlands My Question or Issue Hello, I was changing the payment method (to a different bank) through my Account, paid the 0.01 euro as required, ...
Mario
Spotify Legend
423 Views
7 replies
0 likes
PlanPremiumCountryFrance My Question or IssueI have just subscribed Duo Premium. My wife is paired and we enjoy sharing the subscription. Before pairing, she had her own subscription. Will her subscription stop or does she need to cancel it? We don't...
Regular
Plan Premium Country France My Question or Issue I have just subscribed Duo Premium. My wife is paired and we enjoy sharing the subscription. Before pairing, she had her own subscription...
Elena
Moderator
1140 Views
1 replies
0 likes
PlanPremium DuoCountryCanadaDeviceSony Xperia XZ1Operating System(Android 9) My Question or IssueRecently joined Premium Duo, confirmed my address on my account (primary) and sent an invitation to my girlfriend of the same address. When she tries to ...
Newbie
Plan Premium Duo Country Canada Device Sony Xperia XZ1 Operating System (Android 9) My Question or Issue Recently joined Premium Duo, confirmed my address on my account (primary) and...
Elena
Moderator
985 Views
1 replies
0 likes