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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128551 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
56538 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
231372 Views
144 replies
13 likes
I'm using premium for one plan for almost 3 years. There was a problem about payment earlier and when i checked, i saw my plan has changed to premium family. I tried to switch back to premium for one plan but i got "seems like you are not suitable fo...
I'm using premium for one plan for almost 3 years. There was a problem about payment earlier and when i checked, i saw my plan has changed to premium family. I tried to switch back to premium for one...
Moderator
663 Views
3 replies
0 likes
I just realized that Spotify has been double charging me twice a month since probably mid-2017 (I have checked back to Jan 1 2018 and it's been happening ever since). The payments go by Paypal and always with just a few days difference so I never not...
I just realized that Spotify has been double charging me twice a month since probably mid-2017 (I have checked back to Jan 1 2018 and it's been happening ever since). The payments go by Paypal and al...
Moderator
304 Views
1 replies
0 likes
PlanFreeCountryUSDevicePC and Android (OnePlus 6)Operating SystemWindows 10, Android 10 My Question or IssueApparently Spotify doesn't want my money? I've tried to upgrade from Free to Premium Family on Firefox and Chrome, both in normal and incognit...
Plan Free Country US Device PC and Android (OnePlus 6) Operating System Windows 10, Android 10 My Question or Issue Apparently Spotify doesn't want my money? I've tried to upgrade fr...
Not applicable
393 Views
2 replies
0 likes
PlanFree/PremiumCountryPhilippines DeviceVivoOperating SystemAndroid/Windows My Question or IssueI cannot upgrade my account to premium for 3 months via Gcash Virtual Pay American Express. I created my account last may and i decided today that I'll u...
Plan Free/Premium Country Philippines Device Vivo Operating System Android/Windows My Question or Issue I cannot upgrade my account to premium for 3 months via Gcash Virtual ...
Casual Listener
7140 Views
4 replies
0 likes
Hi, Last month I bought the Premium Prepaid which runs for a month and expires after 30 days so now I'm using Spotify Free again. I did not renew it as I was planning to subscribe for Premium Family, however, each time I try to purchase the Premium F...
Hi, Last month I bought the Premium Prepaid which runs for a month and expires after 30 days so now I'm using Spotify Free again. I did not renew it as I was planning to subscribe for Premiu...
Not applicable
544 Views
4 replies
0 likes
PlanFamily Premium My Question or Issue I want to change my subscription from Spotify family to a normal student premium account, but I'm not the "owner" of the family account. By cancelling my premium subscription, will it remove just me from the fa...
Plan Family Premium My Question or Issue I want to change my subscription from Spotify family to a normal student premium account, but I'm not the "owner" of the famil...
Spotify Star
346 Views
1 replies
0 likes
PlanPremiumCountryPortugalDeviceLaptop and Samsung Galaxy A7Operating SystemWindows and Android Hi,I'm trying to get spotify premium and when I get to the payment part I can't pay, with Paypal. Whenever I login through Paypal it doesn't let me pay an...
Plan Premium Country Portugal Device Laptop and Samsung Galaxy A7 Operating System Windows and Android Hi, I'm trying to get spotify premium and when I get to the payment part I can'...
Community Legend
1683 Views
3 replies
0 likes
PlanPremiumCountryBrazilDeviceXiaomi mi 5Operating SystemAndroid Oreo My Question or IssueHi,I´ve received some emails with 3-month premium plan. Valid until 30/06/2020.I accepted my new subsctiption by email link, but when I finished the subsctiptio...
Plan Premium Country Brazil Device Xiaomi mi 5 Operating System Android Oreo My Question or Issue Hi, I´ve received some emails with 3-month premium plan. Valid until 30/06/202...
Spotify Star
990 Views
5 replies
0 likes
Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme... Solicito reembolso
Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme.....
Visitor
15304 Views
11 replies
0 likes
I have finished my payment for Spotify Premium and the money was debited from my account, but Premium has still not been activated for me. (I have a Student Discount, I paid for it via Google Pay and I am in India.)I am attaching the receipt, please ...
I have finished my payment for Spotify Premium and the money was debited from my account, but Premium has still not been activated for me. (I have a Student Discount, I paid for it via Google ...
Spotify Star
698 Views
9 replies
0 likes
PlanFree/PremiumCountryColimbia DeviceMacBook Air, iPhone 11pro Max, iphone 7plusOperating System(iOS 13) My Question or IssueDesde hace semanas se me paso cambiar el método de pago para la renovación, sin embargo quiero actualizar mi método de pago,...
Plan Free/Premium Country Colimbia Device MacBook Air, iPhone 11pro Max, iphone 7plus Operating System (iOS 13) My Question or Issue Desde hace semanas se me paso cambiar el mé...
Spotify Star
1300 Views
3 replies
0 likes
I have been automatically paying the account directly to my card and last month the payment was not made on the 24th until June 1st and the payment was made for double what I pay and even so I do not get the receipt in the account and it appears that...
I have been automatically paying the account directly to my card and last month the payment was not made on the 24th until June 1st and the payment was made for double what I pay and even so I do not...
Moderator
367 Views
1 replies
0 likes
I re-signed up for Premium with the offer of receiving a free Google mini. But I haven't received that yet. It is the only reason I signed up again. If you can't send one, I want my money back for the previous months.
I re-signed up for Premium with the offer of receiving a free Google mini. But I haven't received that yet. It is the only reason I signed up again. If you can't send one, I want my money back for th...
Spotify Star
848 Views
5 replies
0 likes
PlanPremiumCountryIndia My Question or IssueI just upgraded my account to family premium but cannot add my family members.Does it take time for an account to upgrade?
Plan Premium Country India My Question or Issue I just upgraded my account to family premium but cannot add my family members. Does it take time for an account to upgrade? &nbs...
Moderator
872 Views
6 replies
0 likes
PlanFreeCountryMexicoDeviceHuawey P30 LiteOperating SystemAndroid My Question or IssueHello Community, got a concern, hope you can help me. There is a Facebook profile called "Spotify Mx", when it appears as advertising in the home section of the Fac...
Plan Free Country Mexico Device Huawey P30 Lite Operating System Android My Question or Issue Hello Community, got a concern, hope you can help me. There is a Facebook profile...
Casual Listener
1044 Views
2 replies
0 likes
PlanPremiumCountryTurkey DeviceSamsung Galaxy 9 My Question or IssueI am being charged twice after changing the payment credit card. My old card was closed to online payment due to security. Recently I started to pay for Spotify from a different card...
Plan Premium Country Turkey Device Samsung Galaxy 9 My Question or Issue I am being charged twice after changing the payment credit card. My old card was closed t...
Spotify Legend
340 Views
1 replies
0 likes
PlanFreeCountryEgyptDeviceOppo A1kOperating SystemAndroid 9 My Question or IssueI tried to join the offer of 2 month for free and I cancelled the subscription just the day before it ends as I wasnt sure about my card balance, I'm trying again now to ...
Plan Free Country Egypt Device Oppo A1k Operating System Android 9 My Question or Issue I tried to join the offer of 2 month for free and I cancelled the subscription just th...
Spotify Legend
409 Views
1 replies
0 likes
Minha assinatura do Spotify Premium era feita pela Apple no meu iphone. Ela foi cancelada por problemas no meu cartão.Quando eu cadastrei um novo cartão, a assinatura do Spotify foi renovada automaticamente pela Apple, no entanto o Spotify não está r...
Minha assinatura do Spotify Premium era feita pela Apple no meu iphone. Ela foi cancelada por problemas no meu cartão. Quando eu cadastrei um novo cartão, a assinatura do Spotify foi renovada automa...
Spotify Star
368 Views
1 replies
0 likes
My Question or Issue Will not accept my or my wife's card. Just shows 3 pulsing dots. why should i bother with a company who has not channels to directly communicate. Sheer laziness and contempt. Will use another service.
My Question or Issue Will not accept my or my wife's card. Just shows 3 pulsing dots. why should i bother with a company who has not channels to directly communicate. Sheer laz...
Regular
765 Views
4 replies
1 likes
PlanFreeCountryIndiaDevice(Redmi Note Operating SystemWindows 10 My Question or Issuewhen i am enrolling for premium single user plan which has three month trail offer then monthly plan of 119 rs approx of Indian currency . I have never enrolled earl...
Plan Free Country India Device (Redmi Note 😎 Operating System Windows 10 My Question or Issue when i am enrolling for premium single user plan which has three month trail of...
Casual Listener
437 Views
2 replies
0 likes
