Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 41606 Views
- 19 replies
- 1 likes
- 41606 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5275 Views
- 23 replies
- 2 likes
- 5275 Views
- 23 replies
- 2 likes
How can i add a song from my lokal datas to my Songs Playlist?
I've downloaded the song and added into a playlist i created, but i can't give the song a heart to add it into the standart-Playlist ,,songs''. I have added a song like the new one into this list already, i dont know how i did it.I can tap on the Hea...
- I've downloaded the song and added into a playlist i created, but i can't give the song a heart to add it into the standart-Playlist ,,songs''. I have added a song like the new one into this...
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- Spotify Star
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
I have always paid $14.99/mo, but suddenly upped to $15.89/mo. Is this a fee change? No alert?
Plan: FamilyFree/Premium: PremiumCountry: USA Device: N/A -- issue is related to my monthly fee.Operating System: N/A -- issue is related to my monthly fee. My Question or IssueI have always paid $14.99/mo, but suddenly upped to $15.89/mo the past tw...
- Plan: Family Free/Premium: Premium Country: USA Device: N/A -- issue is related to my monthly fee. Operating System: N/A -- issue is related to my monthly fee. My Question ...
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- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Change of credit card
Hi, I had my credit card changed and automatically premium family subscription was unsubscribed. If I subscribe again, do I love all the playlists? Best regards
- Hi, I had my credit card changed and automatically premium family subscription was unsubscribed. If I subscribe again, do I love all the playlists? Best regards
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- Spotify Star
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Payment Amount has Changed
Hello, my credit card has been charged $9.99 for as long as I can remember for Spotify. All of a sudden, I get charged $10.94 this month without being notified of the change and I'm wondering why? Can someone shed some light, please. Thanks
- Hello, my credit card has been charged $9.99 for as long as I can remember for Spotify. All of a sudden, I get charged $10.94 this month without being notified of the change and I'm wondering w...
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- Spotify Star
- 518 Views
- 4 replies
- 0 likes
- 518 Views
- 4 replies
- 0 likes
Will I get in legal trouble if I check the Quebec box even if I live in Quebec?
PlanPremium (problem; offers)CountryCanadaDeviceiPhone 6Operating SystemiOS 11 My Question or IssueJust need to know this for a friend, cause he cant make a community account for some reason.
- Plan Premium (problem; offers) Country Canada Device iPhone 6 Operating System iOS 11 My Question or Issue Just need to know this for a friend, cause he cant make a community...
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- Spotify Star
- 470 Views
- 1 replies
- 0 likes
- 470 Views
- 1 replies
- 0 likes
Solved!! Premium charged my account while on trial
PlanPremium for StudentsCountryNew ZealandDeviceHuawei P10Operating SystemAndroid Oreo My Question or IssueHi. So, doesn't Spotify Premium give a 30 day trial, free of charge? At least that's the ad I saw before I thought to give it a try. I'm not su...
- Plan Premium for Students Country New Zealand Device Huawei P10 Operating System Android Oreo My Question or Issue Hi. So, doesn't Spotify Premium give a 30 day trial, free of c...
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- Not applicable
- 1374 Views
- 6 replies
- 0 likes
- 1374 Views
- 6 replies
- 0 likes
Pay someone else's subscription
Hello, Can I pay someone else's subscription without requesting his account details? I only know his username. And I don't want to request the password because I want it to be a surprise.
- Hello, Can I pay someone else's subscription without requesting his account details? I only know his username. And I don't want to request the password because I want it to be a surprise.
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- Community Legend
- 4258 Views
- 1 replies
- 0 likes
- 4258 Views
- 1 replies
- 0 likes
Double Payment
So in the last month I have been being charged two times in one month from Spotify for € 9.99. There is no customer service help what so ever, no number to call.
- So in the last month I have been being charged two times in one month from Spotify for € 9.99. There is no customer service help what so ever, no number to call.
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- Community Legend
- 312 Views
- 1 replies
- 0 likes
- 312 Views
- 1 replies
- 0 likes
Deactivate Hulu
I am trying to deactivate Hulu from my Spotify for Students account so I can change my Hulu account type, but I do not have a "deactivate" button when I look under My Services. The only option I have is "Start Watching".
- I am trying to deactivate Hulu from my Spotify for Students account so I can change my Hulu account type, but I do not have a "deactivate" button when I look under My Services. The only option I have...
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- Spotify Star
- 1804 Views
- 3 replies
- 0 likes
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Hulu
- 1804 Views
- 3 replies
- 0 likes
CHANGE PREMIUM SUB FROM FAMILY TO INDIVIDUAL
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I want to change my Family Premium Membership to Individual and keep my daughters music. Als...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
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- Spotify Star
- 761 Views
- 3 replies
- 0 likes
- 761 Views
- 3 replies
- 0 likes
Failed payment
PlanPremiumCountryUruguayDevice(iPhone 7)Operating System(iOS 10) My Question or IssueWhen I tried to subscribe to Premium, I forgot to put money in my credit card. When I did and tried again, it wouldn't work. How many days should I wait to try agai...
- Plan Premium Country Uruguay Device (iPhone 7) Operating System (iOS 10) My Question or Issue When I tried to subscribe to Premium, I forgot to put money in my credit card. When I di...
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- Spotify Star
- 345 Views
- 1 replies
- 0 likes
- 345 Views
- 1 replies
- 0 likes
Solved!! How long does it take to cancel spotify premium family as a member?
My Question or IssueI´m currently in a family Spotify Premium subscription as a member but I want to leave. I went through the usuall Cancel Subscription process on the account page but it says it will cancel today on that one website but when I go b...
- My Question or Issue I´m currently in a family Spotify Premium subscription as a member but I want to leave. I went through the usuall Cancel Subscription process on the account page but it says it ...
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- Spotify Star
- 2665 Views
- 1 replies
- 0 likes
- 2665 Views
- 1 replies
- 0 likes
Paying for premium family but not able to use it..
PlanPremiumCountryThe Netherlands DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI’ve been paying for a premium family account since the 2th of this month. I’ve tried to add my boyfriend. He received the inventation. When he uses the link, ...
- Plan Premium Country The Netherlands Device iPhone 8 Operating System iOS 10 My Question or Issue I’ve been paying for a premium family account since the 2th of this mo...
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- Spotify Star
- 416 Views
- 1 replies
- 0 likes
- 416 Views
- 1 replies
- 0 likes
Solved!! How long does it take for Spotify to retry a failed payment (if they do)
So I'm paying for my premium account using PayPal.I don't have a credit card so this was the perfect solution for me. The problem is I forgot to add money to my PayPal so this months payment failed.I added money to my balance immediately so now I do ...
- So I'm paying for my premium account using PayPal. I don't have a credit card so this was the perfect solution for me. The problem is I forgot to add money to my PayPal so this months payme...
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- Regular
- 5609 Views
- 2 replies
- 0 likes
- 5609 Views
- 2 replies
- 0 likes
Trying to Redeem Spotify Gift Card CANADA
Redeem a spotify gift card so I have been trying to redeem my gift card code and it keeps saying "Something went wrong. Try again, or get help."PlanFreeCountry Canada Device(Custom Gaming PC)Operating System(Windows 10) My Question or IssuePlease hel...
- Redeem a spotify gift card so I have been trying to redeem my gift card code and it keeps saying "Something went wrong. Try again, or get help." Plan Free Country Canada Devic...
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- Spotify Star
- 2196 Views
- 3 replies
- 0 likes
- 2196 Views
- 3 replies
- 0 likes
Summer offer
Why I don't get the summer offer that I have to pay 0.99 € per month. I've been in the premium for quite some time.
- Why I don't get the summer offer that I have to pay 0.99 € per month. I've been in the premium for quite some time.
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- Spotify Star
- 371 Views
- 1 replies
- 0 likes
- 371 Views
- 1 replies
- 0 likes
Solved!! Will I lose my music when I quit my premium subscription through itunes to start a family plan?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 1006 Views
- 3 replies
- 0 likes
- 1006 Views
- 3 replies
- 0 likes
Arbitration Process Failure
Last month, I filed an arbitration case against Spotify, because I have been unable to resolve a dispute related to a gift card. I followed all the instructions in Section 14 of the Terms & Conditions for Gift Cards, which you can read here:https://w...
- Last month, I filed an arbitration case against Spotify, because I have been unable to resolve a dispute related to a gift card. I followed all the instructions in Section 14 of the Terms & Condi...
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- Roadie
- 602 Views
- 3 replies
- 0 likes
- 602 Views
- 3 replies
- 0 likes
Nenhum pagamento é aceito!!!
PlanPremiumCountryBrazilDevice(iPhone 7, Macbook Pro 2013)Operating System(iOS 12.3.1, MacOS Movaje) My Question or IssueTive um problema no meu cartão de crédito antigo, e o Premium foi cancelado. Depois que a conta voltou a ser Free, tentei colocar...
- Plan Premium Country Brazil Device (iPhone 7, Macbook Pro 2013) Operating System (iOS 12.3.1, MacOS Movaje) My Question or Issue Tive um problema no meu cartão de crédito antigo, e o...
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- Spotify Star
- 350 Views
- 1 replies
- 0 likes
- 350 Views
- 1 replies
- 0 likes
Survey Reward?
Completed a survey on my phone as your advert proclaimed that i would get a month free for doing so, but survey completed and no premuim?? Survey was all about alcohol and was completed on your app on iOS
- Completed a survey on my phone as your advert proclaimed that i would get a month free for doing so, but survey completed and no premuim?? Survey was all about alcohol and was completed on y...
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- Spotify Star
- 1194 Views
- 3 replies
- 0 likes
- 1194 Views
- 3 replies
- 0 likes