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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
69272 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133706 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
70829 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
254209 Views
156 replies
13 likes
Hi, I updated my Premium DUO account so that my girlfriend could subscribe but at the time of entering the address it generates an error, and the help link is missing (404 error). I tried entering exactly the same address as the subscriber and by geo...
Hi, I updated my Premium DUO account so that my girlfriend could subscribe but at the time of entering the address it generates an error, and the help link is missing (404 error). I...
Spotify Legend
10807 Views
9 replies
7 likes
hello my name is alexandre, i'm contacting you because i hired 3 free months on spotify but after two months I was already charged and it was not that the contractor would like to ask for a refund My Country Is Brazil28/07/2020 1319412748133106-1-1 R...
hello my name is alexandre, i'm contacting you because i hired 3 free months on spotify but after two months I was already charged and it was not that the contractor would like to ask for a refund My...
Community Legend
463 Views
1 replies
0 likes
PlanPremiumUnited Arab Emirates DeviceiPhone XSOperating SystemIOS 13.6 My Question or IssueI tried to pay for premium multiple times and it didn’t work but at the end transactions have been made multiple times and yet still I don’t have access to pr...
Plan Premium United Arab Emirates Device iPhone XS Operating System IOS 13.6 My Question or Issue I tried to pay for premium multiple times and it didn’t work but at the...
Spotify Star
418 Views
1 replies
0 likes
Hello, I paid premium duo for me and my roommate. I sent him the invitation and it says that we live in different assessed but we are not! And the only reason I paid for the premium is for this. Do you know what can I do? I wasn't able to contact Spo...
Hello, I paid premium duo for me and my roommate. I sent him the invitation and it says that we live in different assessed but we are not! And the only reason I paid for the premium is for this. Do y...
Spotify Star
370 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueas my topic states I have been charged for a while now every month for a Spotify premium plan...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue as my t...
Spotify Star
320 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue does changing your premium account to Premium Duo affect Hulu? Since my original premium acc...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue &...
Spotify Star
330 Views
1 replies
0 likes
PlanPremiumCountry Romania My Question or Issue Why playing ads if i have premium plan? This happen many times in last period. My subscription is active till March 2019.
Plan Premium Country Romania My Question or Issue Why playing ads if i have premium plan? This happen many times in last period. My subscription is active til...
Casual Listener
6455 Views
5 replies
0 likes
Planselected family first (free month) and then switched to premium duo - it is also expected to be free but I was charged.CountryUkraine Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)...
Plan selected family first (free month) and then switched to premium duo - it is also expected to be free but I was charged. Country Ukraine Device (iPhone 8, Samsung Galaxy 9, Macbook P...
Moderator
327 Views
1 replies
0 likes
PlanFree/PremiumCountryegypt Deviceiphone 6Operating SystemiOS 13 My Question or Issuei have downgraded to free because of this matter; everytime i enter my payment method details then hit submit, it takes FOREVER to load and if i left it for days i ...
Plan Free/Premium Country egypt Device iphone 6 Operating System iOS 13 My Question or Issue i have downgraded to free because of this matter; everytime i enter my payment me...
Moderator
381 Views
1 replies
0 likes
PlanPremiumCountryPhilippinesDevice(iPhone 11)Operating System(iOs 13) My Question or IssueHello. I have recently migrated to the Philippines, and I wanted to change my country to cater to Philippines music, however when I tried to change my country ...
Plan Premium Country Philippines Device (iPhone 11) Operating System (iOs 13) My Question or Issue Hello. I have recently migrated to the Philippines, and I wanted to change my count...
Moderator
473 Views
1 replies
0 likes
Hello,I am not signed up for the premium subscription, my banking information is not under my account. I can’t switch from free to premium without adding banking information. Can someone please tell me why I’ve been on the free subscription and being...
Hello, I am not signed up for the premium subscription, my banking information is not under my account. I can’t switch from free to premium without adding banking information. Can someone please tel...
Spotify Star
287 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
311 Views
1 replies
0 likes
/Premium for StudentsCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) LG Stylo 5xOperating System(iOS 10, Android Oreo, Windows 10,etc.)AndroidMy Question or IssueI am subscribed to Spotify premium for students. On my services page...
/Premium for Students Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) LG Stylo 5x Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android My Question or I...
Community Legend
453 Views
1 replies
0 likes
i see in my credit card charge every monthi didnt know why? on what account?
i see in my credit card charge every month i didnt know why? on what account?
Community Legend
469 Views
2 replies
0 likes
PlanPremium/DuoCountryItaly My Question or IssueHi, I am a Premium accountholder and as today I entered a Premium Duo subscription as user, paid by another account.From my profile, in "Available plans" page, I see that my active plan is "Spotify Prem...
Plan Premium/Duo Country Italy My Question or Issue Hi, I am a Premium accountholder and as today I entered a Premium Duo subscription as user, paid by another account. From my ...
Spotify Star
484 Views
1 replies
0 likes
Greetings,I have been using spotify premium for some time now, and came across the duo for partners.I have been trying to add my wife, but address confirmation is not working, even with both devices turned on, spotify app is on, device location is on...
Greetings, I have been using spotify premium for some time now, and came across the duo for partners. I have been trying to add my wife, but address confirmation is not working, even with both devi...
Spotify Legend
639 Views
3 replies
0 likes
Plan Premium Duo Country Malaysia Device Samsung S8+ Operating System Android Oreo My Question or Issue I still have the confirmation email for purchasing a premium duo. now I'm not able to listen due to payment failed. I checked the status is still ...
Plan Premium Duo Country Malaysia Device Samsung S8+ Operating System Android Oreo My Question or Issue I still have the confirmation email for purchasing a p...
Community Legend
332 Views
1 replies
0 likes
PlanPremiumCountryCanadaOperating SystemIOS 13.6 My Question or IssueI tried subscribing to the Premium Family, put all the details and whenever I confirm, it says “Something went wrong. Please try again or go to our support.” I tried from different ...
Plan Premium Country Canada Operating System IOS 13.6 My Question or Issue I tried subscribing to the Premium Family, put all the details and whenever I confirm, it says “Something wen...
Community Legend
399 Views
1 replies
1 likes
PlanPremium StudentCountryIndonesia My Question or IssueHello, I am using premium student subscription.I am being double charged.I only have one account.Per month on the 24th will always be invoiced and automatically pay using my credit card, but for...
Plan Premium Student Country Indonesia My Question or Issue Hello, I am using premium student subscription. I am being double charged. I only have one account. Per month on the 24th w...
Spotify Legend
601 Views
1 replies
0 likes
PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWith a premium plan should it be an issue if I spend more than 14 days outside of the country...
Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue With...
Spotify Star
534 Views
1 replies
1 likes
