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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6711 Views
  • 23 replies
  • 2 likes
  • 6711 Views
  • 23 replies
  • 2 likes

Regalo Spotify 6 mesi

Buongiorno, ho regalato un buono Spotify di 6 mesi ma alla persona alla quale ho regalato il buono non e arrivata mail di conferma.

  • Casual Listener
  • Buongiorno,  ho regalato un buono Spotify di 6 mesi ma alla persona alla quale ho regalato il buono non e arrivata mail di conferma. 
  • OneByBoo
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Using multiple gift cards?

I just bought 2 gift cards for 3 months each (6 months total) and I can't redeem one of them? It just says something went wrong. Is there a limit of gift cards I can redeem in a period of time?

  • Casual Listener
  • I just bought 2 gift cards for 3 months each (6 months total) and I can't redeem one of them? It just says something went wrong. Is there a limit of gift cards I can redeem in a period of time?
  • OneByBoo
  • Roadie
  • 3212 Views
  • 3 replies
  • 0 likes
  • 3212 Views
  • 3 replies
  • 0 likes

No Premium Payment for Globe in the Option

I'm having problem with paying my Premium because there is no Payment option for Globe. There are only Credit Card, Online Banking, PayPal, pay by cash and Molpoints

  • Newbie
  • I'm having problem with paying my Premium because there is no Payment option for Globe. There are only Credit Card, Online Banking, PayPal, pay by cash and Molpoints
  • OneByBoo
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Got charged for a family account when im not eligible

PlanPremium individual 13.99 TL/month CountryTurkey Devicesamsung galaxy note 8Operating SystemAndroid Oreo My Question or IssueHey,I originally purchased the family account which is 20.99 TL / month subscription was deducted from my account.I receiv...

  • Visitor
  •   Plan Premium individual 13.99 TL/month  Country Turkey  Device samsung galaxy note 8 Operating System Android Oreo   My Question or Issue Hey, I originally purc...
  • OneByBoo
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Can't change country

PlanPremiumCountryDenmark, Norway beforeDeviceComputerOperating SystemWindows 10 My Question or IssueI've tried to follow the https://support.spotify.com/no/article/How-can-I-change-my-country-setting/ regarding changing my country settings, but it s...

  • Casual Listener
  • Plan Premium Country Denmark, Norway before Device Computer Operating System Windows 10   My Question or Issue I've tried to follow the https://support.spotify.com/no/article/Ho...
  • Luan
  • Spotify Star
  • 1299 Views
  • 5 replies
  • 0 likes
  • 1299 Views
  • 5 replies
  • 0 likes

Why is a years subscription not less expensive than 2 6 months subscriptions ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePremiummacbook 2012I will sign in on Spotify if they have the logical courage like Idagio or ...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Premium...
  • ignaceii
  • Regular
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

How long lasts Premium - update when 0.10 Euro

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI allowed to Spotify getting money from my bank. They booked 10 Cent (0.10 EUR) but nothing h...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I allow...
  • Billy-J
  • Spotify Star
  • 869 Views
  • 5 replies
  • 0 likes
  • 869 Views
  • 5 replies
  • 0 likes

Solved!! Cancel subscription if your login account is ineligible.

My premium Spotify is logged in to my ineligible Facebook account, which means I can't access my Facebook anymore but my Spotify is still taking money. Tried to log into my email address that my Facebook used but it just gave me a new Spotify account...

  • Visitor
  • My premium Spotify is logged in to my ineligible Facebook account, which means I can't access my Facebook anymore but my Spotify is still taking money. Tried to log into my email address that my Face...
  • Billy-J
  • Spotify Star
  • 493 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 493 Views
  • 1 replies
  • 0 likes

I'm not eligible to renew my Premium account despite having it for years.

PlanPremiumCountryAmerica My payment information for my 9.99$ premium account lapsed a few days ago, and I just got around to renewing it. When I go to do so on through the SPotify website, I'm being told that I'm not eligible for Premium and have to...

  • Casual Listener
  •   Plan Premium Country America   My payment information for my 9.99$ premium account lapsed a few days ago, and I just got around to renewing it. When I go to do so on through the SPo...
  • Jose_M
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

No access to premium or family account

Hi.I’m writing to ask you to fix a problem with my premium subscription - from which I have been locked out of.I registered my premium subscription in 2016 with the email address (Removed by a Rock Star) and the user name veturlidi. I have, ever sinc...

  • Visitor
  • Hi. I’m writing to ask you to fix a problem with my premium subscription - from which I have been locked out of. I registered my premium subscription in 2016 with the email address (Removed by a Ro...
  • user-removed
  • Not applicable
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Listening History On Mobile Devices

I didn’t answered the verification email on time and now I can’t listen to my musics, how can I fix this problem?

  • Newbie
  • I didn’t answered the verification email on time and now I can’t listen to my musics, how can I fix this problem? 
  • user-removed
  • Not applicable
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Android widget removal - has it resulted in you unsubscribing from Premium?

With the bizarre and illogical removal of the Android widget it seems lots of people have mentioned unsubscribing from Premium as a result. I thought it might be interesting (and perhaps a wake-up call for Spotify) to see what an instant hit this has...

  • Music Fan
  • With the bizarre and illogical removal of the Android widget it seems lots of people have mentioned unsubscribing from Premium as a result.  I thought it might be interesting (and perhaps a wake...
  • gb79a
  • Music Fan
  • 2094 Views
  • 15 replies
  • 10 likes
  • Android
    Subscription
    Unsubscribe
    Widget
  • 2094 Views
  • 15 replies
  • 10 likes

Solved!! Can't Verify Student Status

Hi. I'm confused and curious as to why when I try to verify that I'm a student to get the Premium discount, it gives me the message "Unfortunately, we couldn't confirm that you're a student. Please check your details and try again." I go to a univers...

  • Visitor
  • Hi. I'm confused and curious as to why when I try to verify that I'm a student to get the Premium discount, it gives me the message "Unfortunately, we couldn't confirm that you're a student. Ple...
  • Brunelicia
  • Community Legend
  • 14835 Views
  • 1 replies
  • 0 likes
  • 14835 Views
  • 1 replies
  • 0 likes

Account problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have just realised that I have been charged twice for Premium Family since 20 June when I h...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Luan
  • Spotify Star
  • 528 Views
  • 3 replies
  • 0 likes
  • 528 Views
  • 3 replies
  • 0 likes

Issues with connecting phone courier with premium subscription

I want to change from paying for my premium Spotify subscription by gift cards & PayPal to linking my Spotify account with my M1 phone courier account. PlanCurrently on last 6 days of premium. CountrySingapore Device(iPhone X, bought 2017)Operating S...

  • Visitor
  • I want to change from paying for my premium Spotify subscription by gift cards & PayPal to linking my Spotify account with my M1 phone courier account.  Plan Currently on last 6 days of pr...
  • Luan
  • Spotify Star
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Family plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Billy-J
  • Spotify Star
  • 609 Views
  • 3 replies
  • 0 likes
  • 609 Views
  • 3 replies
  • 0 likes

Had a 1 mon. Trial. Charged 9.99, canceled. Now lost premium

So a month ago, I tried out the one month trial. Haven't used it much lately. Forgot about the auto renewal and it charged me 9.99 a little ago. Not a big deal. I canceled my premium subscription so it won't autorenew. Now, I lost all premium benefit...

  • Visitor
  • So a month ago, I tried out the one month trial. Haven't used it much lately. Forgot about the auto renewal and it charged me 9.99 a little ago. Not a big deal. I canceled my premium subscription so ...
  • Billy-J
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Solved!! Currently have premium + Hulu , want to upgrade to family

PlanPremium + HuluCountryUSA My Question or IssueI currently have a Premium account that includes Hulu. I'd like to upgrade to a Family Premium. Will I lose Hulu if I do that? Thanks!

  • Newbie
  • Plan Premium + Hulu Country USA       My Question or Issue I currently have a Premium account that includes Hulu.  I'd like to upgrade to a Family Premium.  Will I lo...
  • Billy-J
  • Spotify Star
  • 769 Views
  • 1 replies
  • 0 likes
  • Hulu
    Premium
  • 769 Views
  • 1 replies
  • 0 likes

Being charged even though im on a family plan

My Question or Issuei have a premuim account through a family plan, however i am not the admin. spofity are charging me every month any way. i have no other accounts.

  • Newbie
  •     My Question or Issue i have a premuim account through a family plan, however i am not the admin. spofity are charging me every month any way. i have no other accounts. 
  • Brunelicia
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes