Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
FatihTalha
Casual Listener
90377 Views
56 replies
5 likes

90377 Views
56 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
4 weeks ago
nacho121
Visitor
11375 Views
24 replies
2 likes

11375 Views
24 replies
2 likes

Superuser Contribution Premium family utan testperiod

Jag vill skaffa Premium Family men eftersom jag (tydligen) redan använt en testperiod så säger den att jag inte kan använda den igen, vilket är ok. Men vart hittar jag abonnemang UTAN testperioder?

Josefine100
Visitor
Jag vill skaffa Premium Family men eftersom jag (tydligen) redan använt en testperiod så säger den att jag inte kan använda den igen, vilket är ok. Men vart hittar jag abonnemang UTAN testperio...
2020-01-08 9:11:19 AM
2020-01-09 8:19:57 AM
Guido
Spotify Legend
358 Views
1 replies
0 likes

358 Views
1 replies
0 likes

Solved!!Superuser Contribution Hulu cancelled after payment details updated 01/04/2020

PlanPremiumCountryUSA My Question or IssueI was notified by Spotify yesterday (01/03/2020) that my payment was unable to be processed. My billing date is the 3rd of the month. My bank account had been over drafted due to a billing mistake by my insur...

krissu_666
Casual Listener
Plan Premium Country USA My Question or Issue I was notified by Spotify yesterday (01/03/2020) that my payment was unable to be processed. My billing date is the 3rd of the month. My ban...
2020-01-05 4:06:12 AM
2020-01-08 11:21:20 AM
Peter
Spotify Legend
3905 Views
8 replies
2 likes

3905 Views
8 replies
2 likes

[All Platforms][Subscription] Canceling 6 month trail early - will it continue?

I have a 6 month premium trail. If i cancel early (revert to free account), will the trial continue for the remainder of the months? Thanks!

zdfgxv
Visitor
I have a 6 month premium trail. If i cancel early (revert to free account), will the trial continue for the remainder of the months? Thanks!
2020-01-02 3:58:10 PM
2020-01-08 6:23:03 AM
Billy-J
Spotify Star
537 Views
1 replies
0 likes
All Platforms
Subscription

537 Views
1 replies
0 likes

Hulu cancelled when I updated payment for Spotify

Plan - PremiumCountry - USA Device - Macbook Pro 2014 I was sent an email from Spotify that I needed to update my payment information. OK, no problem - I did. Later that day I went to Hulu, and instead of hooking me up to another series about aliens,...

justShauna
Casual Listener
Plan - Premium Country - USA Device - Macbook Pro 2014 I was sent an email from Spotify that I needed to update my payment information. OK, no problem - I did. Later that day I wen...
2020-01-07 6:28:54 PM
2020-01-08 6:09:06 AM
Billy-J
Spotify Star
459 Views
1 replies
0 likes

459 Views
1 replies
0 likes

Solved!! Google Home Mini For Students Promo Code Not Sent/Working?

PlanStudent Premium PlanCountryUnited States My Question or IssueHello, all, hopefully you can help me out. I'm having some issues in getting the free Google Home Mini available to Student Premium accounts, namely that I never received a discount cod...

TheRealDenali
Casual Listener
Plan Student Premium Plan Country United States My Question or Issue Hello, all, hopefully you can help me out. I'm having some issues in getting the free Google Home Mi...
2020-01-06 6:23:47 AM
2020-01-07 10:17:27 PM
mosohodPeti
Composer
801 Views
3 replies
2 likes

801 Views
3 replies
2 likes

Superuser Contribution iade talebi

PlanPremiumCountryTürkiyeDevice(iPhone 7 Plus)Operating System(iOS 12, Windows 10,etc.) My Question or Issue spotify aile hesabına geçiş yapacağım için aşağıda belirttiğim makbuz bilgilerime istinaden spotify aboneliğim için kredi kartımdan çekilen t...

goksu_zabun
Visitor
Plan Premium Country Türkiye Device (iPhone 7 Plus) Operating System (iOS 12, Windows 10,etc.) My Question or Issue spotify aile hesabına geçiş yapacağım için ...
2019-12-29 9:14:52 PM
2020-01-07 1:31:14 PM
Petya
Community Legend
979 Views
2 replies
0 likes
fatura
iade
kredi kartı

979 Views
2 replies
0 likes

Superuser Contribution Promo Code Google Home Mini

I recently signed up for the GHM promo and was told to wait for an email letting me know my Google Home Mini was available. I received the email and linked my Google Account and it took me to the store. It told me the discount will be applied at chec...

GalacticPreside
Casual Listener
I recently signed up for the GHM promo and was told to wait for an email letting me know my Google Home Mini was available. I received the email and linked my Google Account and it took me to the sto...
2019-10-24 10:57:34 AM
2020-01-07 1:22:14 PM
Peter
Spotify Legend
4458 Views
11 replies
1 likes
ghm
google
Google Home Mini
promo

4458 Views
11 replies
1 likes

Superuser Contribution How do i claim my Google mini?[US customer]

PlanPremiumCountryUS DeviceMac/IphoneOperating SystemMac My Question or IssueHey guys, I just signed up for an account with Spotify Premium and i am trying to claim my Google mini. Can someone please help me out here? When i try linking my Google and...

krm001
Casual Listener
Plan Premium Country US Device Mac/Iphone Operating System Mac My Question or Issue Hey guys, I just signed up for an account with Spotify Premium and i am trying to...
2020-01-02 7:07:28 AM
2020-01-07 1:11:39 PM
Peter
Spotify Legend
931 Views
7 replies
0 likes

931 Views
7 replies
0 likes

spotify is attempting payment before monthly payment expires

Spoiler (Highlight to read) None of the below information is required.PlanPremiumCountryPhilippinesDeviceOppoOperating SystemAndroid My Question or IssueI have just paid last December 21, 2019 for monthly premium plan, but as early as December 30, 20...

martiansun
Casual Listener
None of the below information is required. Plan Premium Country Philippines Device Oppo Operating System Android My Question or Issue I have just paid last December 21, 2019...
2020-01-05 7:12:35 PM
2020-01-07 1:08:39 PM
Billy-J
Spotify Star
857 Views
4 replies
0 likes

857 Views
4 replies
0 likes

Solved!!Superuser Contribution Switched from private premium to family account - can i get a refund for the private premium?

Plan: PremiumCountry: Switzerland My Question or IssueHi, I recently switched from a premium account to a family account. The switch happend on the 25th of May, so on the same day that I got billed for the next month. Would it be possible to get this...

Keya93
Casual Listener
Plan: Premium Country: Switzerland My Question or Issue Hi, I recently switched from a premium account to a family account. The switch happend on the 25th of May, so on the same day ...
2019-05-27 2:57:49 PM
2020-01-07 12:51:32 PM
Petya
Community Legend
911 Views
7 replies
0 likes

911 Views
7 replies
0 likes

Superuser Contribution I cannot sign up for Premium because I have already used my 3m free trial - no other options!!

Hi. I am trying to sign up for Premium Family. Every time I try it says I have already used my 3m trial. This is true but it does not give me an option to sign up without using said trial. How can I sign up? PlanFree/PremiumCountry Device(iPhone 8, S...

ChazNaster
Casual Listener
Hi. I am trying to sign up for Premium Family. Every time I try it says I have already used my 3m trial. This is true but it does not give me an option to sign up without using said trial. How can I ...
2019-12-26 5:28:24 PM
2020-01-07 12:42:01 PM
Peter
Spotify Legend
821 Views
6 replies
0 likes

821 Views
6 replies
0 likes

Superuser Contribution Mobile Payment

The payment won't go through even though I have enough balance. PlanFree/PremiumCountryPhilippinesDeviceAsus M1 ProOperating SystemAndriod 9 My Question or Issue

eyarfab
Casual Listener
The payment won't go through even though I have enough balance. Plan Free/Premium Country Philippines Device Asus M1 Pro Operating System Andriod 9 My Question or Issue &nbs...
2020-01-06 11:52:37 PM
2020-01-07 12:37:37 PM
Petya
Community Legend
350 Views
2 replies
0 likes

350 Views
2 replies
0 likes

Superuser Contribution First National Bank (South Africa) cards does not get accepted

PlanPremiumCountrySouth AfricaMy Question or IssueI recently got a new bank card and I tried to update my premium account with my new card details. Unfortunately, it does not seem to get accepted and this is not the first time it has happened. A lot ...

2-2qnc_4xeszd
Casual Listener
Plan Premium Country South Africa My Question or Issue I recently got a new bank card and I tried to update my premium account with my new card details. Unfortunately, it does not seem to get ac...
2020-01-02 4:01:29 PM
2020-01-07 10:59:29 AM
Peter
Spotify Legend
668 Views
1 replies
0 likes

668 Views
1 replies
0 likes

Solved!!Superuser Contribution Family Plan in Israel [2019]

Hi,I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me. I know this issue has been raised before, but its been a year and your competition is happily supporting family pla...

damageboy666
Casual Listener
Hi, I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me. I know this issue has been raised before, but its bee...
2019-03-27 6:33:12 AM
2020-01-07 10:43:49 AM
Peter
Spotify Legend
12112 Views
18 replies
35 likes
plan
Premium

12112 Views
18 replies
35 likes

Spotify premium

I got a Fitbit last month from Curry’s that came with a free 6 month subscription for Spotify premium with a new account. I made a new one and redeemed with the code I was given. However it says that it’s not Spotify premium even though it said that ...

Katie02
Casual Listener
I got a Fitbit last month from Curry’s that came with a free 6 month subscription for Spotify premium with a new account. I made a new one and redeemed with the code I was given. However it says that...
2020-01-06 3:09:51 PM
2020-01-07 1:45:28 AM
Billy-J
Spotify Star
589 Views
1 replies
0 likes

589 Views
1 replies
0 likes

Xbox Gamepass Ultimate + Spotify 6 months

I claimed my reward for buying Xbox's ultimate gamepass. The reward was 6 months of free Spotify premium. After I went to claim my premium it told me I was not eligible.

Kaden_H
Visitor
I claimed my reward for buying Xbox's ultimate gamepass. The reward was 6 months of free Spotify premium. After I went to claim my premium it told me I was not eligible. &nbs...
2020-01-05 10:59:57 PM
2020-01-06 8:47:53 PM
mosohodPeti
Composer
732 Views
1 replies
0 likes

732 Views
1 replies
0 likes

Superuser Contribution College isn't on Spotify Student

Country UKMy college isn't on the list but other colleges in my area are that are the same

Zatoz
Casual Listener
Country UK My college isn't on the list but other colleges in my area are that are the same
2019-09-21 12:32:00 AM
2020-01-06 4:18:48 PM
Zatoz
Casual Listener
1413 Views
4 replies
0 likes

1413 Views
4 replies
0 likes

Superuser Contribution Premium gift card

I have a premium family account and want to redeem a gift card for spotify premium. Are your help files seriously telling me that its impossible?

schantz
Newbie
I have a premium family account and want to redeem a gift card for spotify premium. Are your help files seriously telling me that its impossible?
2020-01-04 7:46:21 PM
2020-01-06 4:13:07 PM
Petya
Community Legend
552 Views
2 replies
1 likes

552 Views
2 replies
1 likes

Solved!! Premium for 3 months free

Hello world. I had like to know what happens when you cancel your 3 month free subscription. Do you get another offer for a free subscription for the number of days left, or do you have to pay in order to return to Premium? - Spotify India user

MPA26
Visitor
Hello world. I had like to know what happens when you cancel your 3 month free subscription. Do you get another offer for a free subscription for the number of days left, or do you have to pay in ord...
2020-01-06 2:21:32 PM
2020-01-06 2:50:47 PM
Bittencourt
Spotify Star
842 Views
1 replies
0 likes
Premium
Subscription

842 Views
1 replies
0 likes

Superuser Contribution Paguei mas não está liberando meu Spotify Premium

Paguei faz 5 dias meu Spotify premium e ainda não recebi a confirmação e ainda não está disponível

LuizEdu_2001
Casual Listener
Paguei faz 5 dias meu Spotify premium e ainda não recebi a confirmação e ainda não está disponível
2019-12-31 7:28:53 AM
2020-01-06 12:24:23 PM
Petya
Community Legend
506 Views
3 replies
0 likes

506 Views
3 replies
0 likes

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