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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5847 Views
  • 23 replies
  • 2 likes
  • 5847 Views
  • 23 replies
  • 2 likes

My original song has someone else’s name under it...Evidently it has been this way for a year..

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

I was being charged twice - through both Apple and directly through Spotify

Recently cancelled the recurring ios app subscription. It's pretty confusing and this support system is really frustrating. Um, can I at least get some credit for the times I was being charged twice for using the same account? PlanFree/PremiumCountry...

  • Newbie
  • Recently cancelled the recurring ios app subscription. It's pretty confusing and this support system is really frustrating. Um, can I at least get some credit for the times I was being charged twice ...
  • Billy-J
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Solved!! [help] library completely gone!

PlanPremiumCountryUSADevicePCOperating SystemWindows 8.1My Question or IssueThis morning I opened Spotify and to my horror my entire library from the last 2 years is gone. I tried logging in through the web interface and they were gone there to! Does...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 8.1 My Question or Issue This morning I opened Spotify and to my horror my entire library from the last 2 years is gone.  I t...
  • Skrell
  • Casual Listener
  • 7216 Views
  • 5 replies
  • 0 likes
  • 7216 Views
  • 5 replies
  • 0 likes

Premium says my paypal debit card number is invalid

PlanPremiumCountryU.S.DeviceSamsung Galaxy J7 Crown Operating SystemAndroid My Question or IssueSo, I have a PayPal Cash card, which is debit. And I tried to pay for the free month of premium, so when I entered my card number, it said it was invalid....

  • Visitor
  •   Plan Premium Country U.S. Device Samsung Galaxy J7 Crown  Operating System Android    My Question or Issue So, I have a PayPal Cash card, which is debit. And I tried ...
  • Billy-J
  • Spotify Star
  • 675 Views
  • 1 replies
  • 1 likes
  • 675 Views
  • 1 replies
  • 1 likes

Why does Spotify take 2 payments from my PayPal account?

Hi all, I have been a Spotify premium member since 2010. I used to pay 9,99€ a month. I've changed to a Family premium account on 2016, 14,99€ a month. But since, Spotify still takes 14,99€ and 9,99€ every month. Is there an issue here? Please advise...

  • Visitor
  • Hi all,   I have been a Spotify premium member since 2010. I used to pay 9,99€ a month. I've changed to a Family premium account on 2016, 14,99€ a month. But since, Spotify still takes 14,99€ ...
  • Rene01
  • Community Legend
  • 740 Views
  • 1 replies
  • 0 likes
  • Social & Random
  • 740 Views
  • 1 replies
  • 0 likes

Error 404 on "new-30-days-free-trial-terms-and-conditions"

Country: Czech Republic My Question or Issue I wanted to see the terms and conditions for free trial but none of the links are working. All leads to https://www.spotify.com/cz/legal/new-30-days-free-trial-terms-and-conditions/ which gives me Error 40...

spotify 3.PNG spotify 2.PNG spotify 1.PNG
  • Casual Listener
  • Country: Czech Republic   My Question or Issue   I wanted to see the terms and conditions for free trial but none of the links are working. All leads to https://www.spotify.com/cz/...
  • Billy-J
  • Spotify Star
  • 494 Views
  • 4 replies
  • 0 likes
  • 494 Views
  • 4 replies
  • 0 likes

Changing from 3 month trial to family plan

Hi there, I'm currently on a 3 month premium trial for $9.99. I just joined a family plan but realize I didn't cancel the initial trial plan. Can you let me know how I can do this? Just want to make sure I'm not being charged at the end of the trial....

  • Casual Listener
  • Hi there,   I'm currently on a 3 month premium trial for $9.99. I just joined a family plan but realize I didn't cancel the initial trial plan. Can you let me know how I can do this? Just want...
  • Billy-J
  • Spotify Star
  • 1773 Views
  • 5 replies
  • 0 likes
  • 1773 Views
  • 5 replies
  • 0 likes

Trying to change Payment Method/Billing Information

Plan: PremiumCountry: Canada Device: PC Desktop, Samsung A5(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid Windows 10 My Question or IssueI am switching credit card providers and banks and would like to move over my automat...

  • Visitor
  • Plan: Premium Country: Canada   Device: PC Desktop, Samsung A5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android Windows 10   My Question o...
  • Billy-J
  • Spotify Star
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes

Move my data from Premium to Family?

PlanPremium My Question or IssueHow can I move my data from Premium to Family?

  • Casual Listener
  • Plan Premium   My Question or Issue How can I move my data from Premium to Family?
  • Billy-J
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to subscribe to Premium

Getting error message every time i try and subscribe to Premium. Should i call it a day and move to another source of music or is there a fix for this? Plan:FreeCountry:South AfricaDevice:Huawei honor 8xOperating System:Android 9.0

  • Casual Listener
  • Getting error message every time i try and subscribe to Premium. Should i call it a day and move to another source of music or is there a fix for this?   Plan: Free Country: South Africa D...
  • baileyweiss
  • Regular
  • 630 Views
  • 6 replies
  • 0 likes
  • 630 Views
  • 6 replies
  • 0 likes

Multiple spotify accounts

PlanFreeCountryIreland DeviceiPhone 8 Plus Operating SystemIOS 10 My Question or IssueI have two spotify accounts and I have recently signed up to Vodafone X which comes with Spotify premium included in my plan. The problem I am having is my spotify ...

  • Casual Listener
  •   Plan Free Country Ireland  Device iPhone 8 Plus  Operating System IOS 10   My Question or Issue I have two spotify accounts and I have recently signed up to Vodafone ...
  • Billy-J
  • Spotify Star
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

Does the PS Plus Discount still exist?

Does the PS Plus Discount still exist? I am no longer a student so wondering if the ps4 discount still existed for premium?

  • Visitor
  •   Does the PS Plus Discount still exist?   I am no longer a student so wondering if the ps4 discount still existed for premium?
  • Bethany_Dawn
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Issues with my upgrade to Family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there This morning I have switched my premium to a family account. It looks like everythin...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi ther...
  • Billy-J
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Stop subscription

PlanPremium CountryNetherlands DeviceSamsung Galaxy s9+ Operating SystemNot needed My Question or IssueI have bought a premium plan through a company called KPN. Now I have stopped the subscription in KPN because I wanted to upgrade to a family subsc...

  • Casual Listener
  • Plan Premium   Country Netherlands   Device Samsung Galaxy s9+   Operating System Not needed   My Question or Issue I have bought a premium plan through a company cal...
  • Robert_W
  • Community Legend
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

Changing from a giftcard payment to credit card payment

Hello everybody,I had a little problem with my credit card the last two weeks so I couldn't pay for my Spotify Premium account. Because of this, I paid yesterday with a 10 Euro Gift Card as a solution for one month. And now my question is: When this ...

  • Visitor
  • Hello everybody, I had a little problem with my credit card the last two weeks so I couldn't pay for my Spotify Premium account. Because of this, I paid yesterday with a 10 Euro Gift Card as a solut...
  • Billy-J
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Spotify says I'm not eligible for premium nor family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 1718 Views
  • 1 replies
  • 0 likes
  • Upgrade Family
  • 1718 Views
  • 1 replies
  • 0 likes

3 months /6.99 euro

Greetings. I would like to ask about the offer 3 months /6.99 euro.Is it still available as i would like to subscribe?

  • Visitor
  • Greetings. I would like to ask about the offer  3 months /6.99 euro.Is it still available as i would like to subscribe?
  • Hubo
  • Community Legend
  • 4112 Views
  • 1 replies
  • 1 likes
  • 4112 Views
  • 1 replies
  • 1 likes

Bought Spotify Premium with Hulu months ago and never been able to get them connected!

I signed up for Spotify Premium with Hulu back in January 2019 (regular -- I'm not a student). The whole time I've had issues connecting my accounts. Hulu has tried to bill me separately. Whenever I try to log in through the Spotify account page it j...

  • Visitor
  • I signed up for Spotify Premium with Hulu back in January 2019 (regular -- I'm not a student). The whole time I've had issues connecting my accounts. Hulu has tried to bill me separately. Whenever I ...
  • Luan
  • Spotify Star
  • 606 Views
  • 1 replies
  • 1 likes
  • 606 Views
  • 1 replies
  • 1 likes

Premium Trial to Family Account

I just signed up for a 60 days Premium Trial. Now I want to switch to Family Premium. Do I have to pay instantly or after 60 days? Thanks.

  • Casual Listener
  • I just signed up for a 60 days Premium Trial. Now I want to switch to Family Premium. Do I have to pay instantly or after 60 days? Thanks.  
  • Billy-J
  • Spotify Star
  • 1028 Views
  • 3 replies
  • 0 likes
  • 1028 Views
  • 3 replies
  • 0 likes

Solved!! no field for cvv

PlanFree/PremiumCountryCanadaDevicePCOperating SystemUbuntu 18.10 My Question or Issuewhen I try to update my credit card information (Visa) it doesn't let me progress until I give my cvv, however there is no field to put the cvv into.

  • Casual Listener
  • Plan Free/Premium Country Canada Device PC Operating System Ubuntu 18.10   My Question or Issue when I try to update my credit card information (Visa) it doesn't let me progress until ...
  • var_domin7
  • Casual Listener
  • 1072 Views
  • 2 replies
  • 0 likes
  • 1072 Views
  • 2 replies
  • 0 likes