Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
PlanStudent PremiumCountryUSADevice(Dell Laptop, iPhone XS)Operating System(iOS 13, Windows 10.) My Question or IssueIn attempting to sign up for a Duo subscription, I keep getting the error "It looks like you're not eligible for that offer, but we f...
Casual Listener
Plan Student Premium Country USA Device (Dell Laptop, iPhone XS) Operating System (iOS 13, Windows 10.) My Question or Issue In attempting to sign up for a Duo subscription, ...
Billy-J
Spotify Star
8891 Views
6 replies
0 likes
Hello I've upgraded to Premium for Family, however for invite family member, I try to click "www.spotify.com/account/family" but always loading and never finish.I try so many times. We lived in Jakarta, Indonesia How can we resolve this? Thanks
Regular
Hello I've upgraded to Premium for Family, however for invite family member, I try to click "www.spotify.com/account/family" but always loading and never finish. I try so many times. ...
OneByBoo
Roadie
1083 Views
11 replies
0 likes
I can't find it now.Only 1 month free premium is avaliabe now. Please clarify.PlanFree/PremiumCountryIsraelDeviceSamsung GalaxyOperating SystemAndroid My Question or Issue
Visitor
I can't find it now. Only 1 month free premium is avaliabe now. Please clarify. Plan Free/Premium Country Israel Device Samsung Galaxy Operating System Android My Question or Issue ...
Emilia_8
Community Legend
523 Views
1 replies
0 likes
PlanFreeCountryThe USDeviceTavolga c24Operating SystemAvrora OS My Question or IssueI'm a Russian President and currently spying in Washington DC. The issue is Spotify billing don't accept Russian credit cards but my new constitutional reform disallo...
Visitor
Plan Free Country The US Device Tavolga c24 Operating System Avrora OS My Question or Issue I'm a Russian President and currently spying in Washington DC. The issue is Spotify billin...
OneByBoo
Roadie
446 Views
1 replies
0 likes
PlanPremiumCountryBulgaria My Question or IssueHey, my payment occurs on the 3rd of every month, but a few days ago I lost my credit card and had it blocked. As now I'm waiting 5 working days to get my new card, I won't be able to fulfill the payment...
Newbie
Plan Premium Country Bulgaria My Question or Issue Hey, my payment occurs on the 3rd of every month, but a few days ago I lost my credit card and had it blocked. As now I'm waiting 5 wor...
Emilia_8
Community Legend
540 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDevice-Operating SystemAndroid 10, iOS 13 My Question or Issuehello, I was looking into my Spotify account, and found out that I have still a saved payment method. As I don’t use this anymore and only get premium with tho...
Casual Listener
Plan Premium Country Netherlands Device - Operating System Android 10, iOS 13 My Question or Issue hello, I was looking into my Spotify account, and found out that I h...
OneByBoo
Roadie
1209 Views
3 replies
0 likes
Buenos días Tengo un problema realice el pago de mi cuenta desde la aplicación de mi tarjeta y no recibí el código de canje a mi correo electrónico y el pago se realizó tanto así que recibí el archivo de pago y quisiera saber si procede con esto grac...
Visitor
Buenos días Tengo un problema realice el pago de mi cuenta desde la aplicación de mi tarjeta y no recibí el código de canje a mi correo electrónico y el pago se realizó tanto así ...
537 Views
0 replies
0 likes
Hi, it should be great to have a 1 year subsription option with a discount like deezer 2 month free 1 year PlanPremiumCountry Romania Device(iPhone X)Operating System(iOS 14)
Casual Listener
Hi, it should be great to have a 1 year subsription option with a discount like deezer 2 month free 1 year Plan Premium Country Romania Device (iPhone X) Operating System (iO...
Billy-J
Spotify Star
780 Views
3 replies
0 likes
PlanFreeCountryCanadaDeviceiPhone 6s, Macbook ProOperating SystemiOS 10 I have been trying to sign up for Premium and every time I put in my valid info I get an error message that says: "Something went wrong. Try again, or get help." I have looked up...
Visitor
Plan Free Country Canada Device iPhone 6s, Macbook Pro Operating System iOS 10 I have been trying to sign up for Premium and every time I put in my valid info I get an error message t...
OneByBoo
Roadie
618 Views
1 replies
0 likes
My Question or Issue:I am in a Premium Family account. A year ago I had a normal Spotify Premium Account, but then my Family bought the Family Premium. I still pay every Month 9,99€. How can I stop the transaction? Because I am in a Family Premium Ac...
Casual Listener
My Question or Issue: I am in a Premium Family account. A year ago I had a normal Spotify Premium Account, but then my Family bought the Family Premium. I still pay every Month 9,99€. How can I stop...
Petya
Community Legend
427 Views
3 replies
0 likes
My Question or Issue Good morning.Yesterday I upgraded my subscription. Was charged £0.01 to confirm card and boom no subscription showing in my profile. PayPal receipt sent to the same email that I use to log in to Spotify. My kids want their beats ...
Casual Listener
My Question or Issue Good morning. Yesterday I upgraded my subscription. Was charged £0.01 to confirm card and boom no subscription showing in my profile. PayPal receipt sent to the same em...
Elena
Moderator
575 Views
6 replies
0 likes
PlanPremiumCountryOmanDevice(iPhone 11 pro)Operating System(iOS 13.5.1) My Question or IssueI have had my Spotify account for a while now but i've noticed that many of my favorite artists' albums are not available in my country and it sucks and i kno...
Casual Listener
Plan Premium Country Oman Device (iPhone 11 pro) Operating System (iOS 13.5.1) My Question or Issue I have had my Spotify account for a while now but i've noticed that many of ...
Elena
Moderator
443 Views
1 replies
0 likes
PlanFree/PremiumCountryUnited States DeviceGalaxy A10e, Intel(R) Core(TM) i5-2400Operating SystemWindows 10 I'm trying to buy Premium with my debit card. However; whenever I do try to process it, I get the message, "Something went wrong. Please try a...
Newbie
Plan Free/Premium Country United States Device Galaxy A10e, Intel(R) Core(TM) i5-2400 Operating System Windows 10 I'm trying to buy Premium with my debit card. However; whenev...
Elena
Moderator
278 Views
1 replies
0 likes
I changed my plan from Spotify Premium to Spotify Duo Premium, on my account receipts only the Spotify Duo Plan but in my bank account I am paying the Spotify Premium and Spotify Duo Premium. I want to be reimbursed the 3 months that I have paid tw...
Visitor
I changed my plan from Spotify Premium to Spotify Duo Premium, on my account receipts only the Spotify Duo Plan but in my bank account I am paying the Spotify Premium and Spotify Duo Premiu...
Mario
Spotify Legend
335 Views
1 replies
0 likes
My son had his own Student Premium account. As we are deciding to use Spotify as well and have our other kids on the plan, we are trying to switch our older son from his Student account to our family plan. We canceled his account so that he is not bi...
Regular
My son had his own Student Premium account. As we are deciding to use Spotify as well and have our other kids on the plan, we are trying to switch our older son from his Student account to our family...
Xenia
Moderator
1224 Views
3 replies
0 likes
.PlanStudent/Premium with Hulu US DeviceiPhone 8 Plus usually I am charged 5.99 every month for my subscription because I am a student however, I was charged 10$ this month and the same amount is set to come out for next month. They didn’t send me an...
Newbie
. Plan Student/Premium with Hulu US Device iPhone 8 Plus usually I am charged 5.99 every month for my subscription because I am a student however, I was charged 10$ ...
Ivan
Spotify Legend
337 Views
1 replies
0 likes
PlanFreeCountryItalyDevicePlastation 4, Samsung S9, PCOperating SystemAndroid, Windows 10My Question or IssueIf I buy the 2 months premium offer for € 1.99 for my Playstation the advantages I get with the premium I can get them on other devices like ...
Newbie
Plan Free Country Italy Device Plastation 4, Samsung S9, PC Operating System Android, Windows 10 My Question or Issue If I buy the 2 months premium offer for € 1.99 for my Playstation the ad...
aprilzhong319
Casual Listener
630 Views
2 replies
0 likes
I have Spotify premium and for some reason I am not able to listen to my playlist without it adding other songs. And it’s really annoying because that is The exact reason that made me decide to purchase the premium subscription. This has been happeni...
Casual Listener
I have Spotify premium and for some reason I am not able to listen to my playlist without it adding other songs. And it’s really annoying because that is The exact reason that made me dec...
aruby
Casual Listener
453 Views
4 replies
0 likes
Hi,Hopefully i can get the attention of a Spotify employee. I want to upgrade my plan to allow my wife her own spotify account. However, the billing date is brought forward around a week. Unfortunately this doesn't work very well for me. Can i not ju...
Visitor
Hi, Hopefully i can get the attention of a Spotify employee. I want to upgrade my plan to allow my wife her own spotify account. However, the billing date is brought forward around a week. ...
Billy-J
Spotify Star
479 Views
1 replies
0 likes
I signed up for premium trial yesterday. My subscription status was changed to "Premium" and shortly after, I received a receipt confirming my order with my credit card information. I was also able to use premium service on both my laptop, and two ph...
Visitor
I signed up for premium trial yesterday. My subscription status was changed to "Premium" and shortly after, I received a receipt confirming my order with my credit card information. I was...
Billy-J
Spotify Star
443 Views
1 replies
0 likes