Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
194273 Views
123 replies
12 likes
- 194273 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22098 Views
28 replies
4 likes
- 22098 Views
- 28 replies
- 4 likes
Solved!! Not eligible for spotify duo
PlanStudent PremiumCountryUSADevice(Dell Laptop, iPhone XS)Operating System(iOS 13, Windows 10.) My Question or IssueIn attempting to sign up for a Duo subscription, I keep getting the error "It looks like you're not eligible for that offer, but we f...
Plan Student Premium Country USA Device (Dell Laptop, iPhone XS) Operating System (iOS 13, Windows 10.) My Question or Issue In attempting to sign up for a Duo subscription, ...
Spotify Star
8891 Views
6 replies
0 likes
Premium
- 8891 Views
- 6 replies
- 0 likes
Unable to invite family member
Hello I've upgraded to Premium for Family, however for invite family member, I try to click "www.spotify.com/account/family" but always loading and never finish.I try so many times. We lived in Jakarta, Indonesia How can we resolve this? Thanks
Hello I've upgraded to Premium for Family, however for invite family member, I try to click "www.spotify.com/account/family" but always loading and never finish. I try so many times. ...
Roadie
1083 Views
11 replies
0 likes
Family Member
- 1083 Views
- 11 replies
- 0 likes
Does 3 months free premium ended?
I can't find it now.Only 1 month free premium is avaliabe now. Please clarify.PlanFree/PremiumCountryIsraelDeviceSamsung GalaxyOperating SystemAndroid My Question or Issue
I can't find it now. Only 1 month free premium is avaliabe now. Please clarify. Plan Free/Premium Country Israel Device Samsung Galaxy Operating System Android My Question or Issue ...
Community Legend
523 Views
1 replies
0 likes
- 523 Views
- 1 replies
- 0 likes
i can't charge my premium
PlanFreeCountryThe USDeviceTavolga c24Operating SystemAvrora OS My Question or IssueI'm a Russian President and currently spying in Washington DC. The issue is Spotify billing don't accept Russian credit cards but my new constitutional reform disallo...
Plan Free Country The US Device Tavolga c24 Operating System Avrora OS My Question or Issue I'm a Russian President and currently spying in Washington DC. The issue is Spotify billin...
Roadie
446 Views
1 replies
0 likes
- 446 Views
- 1 replies
- 0 likes
Solved!! Missing a payment by a few days
PlanPremiumCountryBulgaria My Question or IssueHey, my payment occurs on the 3rd of every month, but a few days ago I lost my credit card and had it blocked. As now I'm waiting 5 working days to get my new card, I won't be able to fulfill the payment...
Plan Premium Country Bulgaria My Question or Issue Hey, my payment occurs on the 3rd of every month, but a few days ago I lost my credit card and had it blocked. As now I'm waiting 5 wor...
Community Legend
540 Views
1 replies
0 likes
- 540 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Delete saved payment methods
PlanPremiumCountryNetherlandsDevice-Operating SystemAndroid 10, iOS 13 My Question or Issuehello, I was looking into my Spotify account, and found out that I have still a saved payment method. As I don’t use this anymore and only get premium with tho...
Plan Premium Country Netherlands Device - Operating System Android 10, iOS 13 My Question or Issue hello, I was looking into my Spotify account, and found out that I h...
Roadie
1209 Views
3 replies
0 likes
Account
Subscription
- 1209 Views
- 3 replies
- 0 likes
No recibí código de activación a mi correo
Buenos días Tengo un problema realice el pago de mi cuenta desde la aplicación de mi tarjeta y no recibí el código de canje a mi correo electrónico y el pago se realizó tanto así que recibí el archivo de pago y quisiera saber si procede con esto grac...
Buenos días Tengo un problema realice el pago de mi cuenta desde la aplicación de mi tarjeta y no recibí el código de canje a mi correo electrónico y el pago se realizó tanto así ...
537 Views
0 replies
0 likes
- 537 Views
- 0 replies
- 0 likes
no 1 year renewing subscription ?
Hi, it should be great to have a 1 year subsription option with a discount like deezer 2 month free 1 year PlanPremiumCountry Romania Device(iPhone X)Operating System(iOS 14)
Hi, it should be great to have a 1 year subsription option with a discount like deezer 2 month free 1 year Plan Premium Country Romania Device (iPhone X) Operating System (iO...
Spotify Star
780 Views
3 replies
0 likes
- 780 Views
- 3 replies
- 0 likes
Cant Sign up for Premium- Oops! Something went wrong, please try again.
PlanFreeCountryCanadaDeviceiPhone 6s, Macbook ProOperating SystemiOS 10 I have been trying to sign up for Premium and every time I put in my valid info I get an error message that says: "Something went wrong. Try again, or get help." I have looked up...
Plan Free Country Canada Device iPhone 6s, Macbook Pro Operating System iOS 10 I have been trying to sign up for Premium and every time I put in my valid info I get an error message t...
Roadie
618 Views
1 replies
0 likes
- 618 Views
- 1 replies
- 0 likes
Superuser Contribution Payment
My Question or Issue:I am in a Premium Family account. A year ago I had a normal Spotify Premium Account, but then my Family bought the Family Premium. I still pay every Month 9,99€. How can I stop the transaction? Because I am in a Family Premium Ac...
My Question or Issue: I am in a Premium Family account. A year ago I had a normal Spotify Premium Account, but then my Family bought the Family Premium. I still pay every Month 9,99€. How can I stop...
Community Legend
427 Views
3 replies
0 likes
- 427 Views
- 3 replies
- 0 likes
Superuser Contribution Family premium
My Question or Issue Good morning.Yesterday I upgraded my subscription. Was charged £0.01 to confirm card and boom no subscription showing in my profile. PayPal receipt sent to the same email that I use to log in to Spotify. My kids want their beats ...
My Question or Issue Good morning. Yesterday I upgraded my subscription. Was charged £0.01 to confirm card and boom no subscription showing in my profile. PayPal receipt sent to the same em...
Moderator
575 Views
6 replies
0 likes
Account
Premium
Subscription
- 575 Views
- 6 replies
- 0 likes
Superuser Contribution Use spotify in another country without visiting
PlanPremiumCountryOmanDevice(iPhone 11 pro)Operating System(iOS 13.5.1) My Question or IssueI have had my Spotify account for a while now but i've noticed that many of my favorite artists' albums are not available in my country and it sucks and i kno...
Plan Premium Country Oman Device (iPhone 11 pro) Operating System (iOS 13.5.1) My Question or Issue I have had my Spotify account for a while now but i've noticed that many of ...
Moderator
443 Views
1 replies
0 likes
- 443 Views
- 1 replies
- 0 likes
Superuser Contribution Unable to get Premium with debit card
PlanFree/PremiumCountryUnited States DeviceGalaxy A10e, Intel(R) Core(TM) i5-2400Operating SystemWindows 10 I'm trying to buy Premium with my debit card. However; whenever I do try to process it, I get the message, "Something went wrong. Please try a...
Plan Free/Premium Country United States Device Galaxy A10e, Intel(R) Core(TM) i5-2400 Operating System Windows 10 I'm trying to buy Premium with my debit card. However; whenev...
Moderator
278 Views
1 replies
0 likes
- 278 Views
- 1 replies
- 0 likes
Superuser Contribution I pay two premium accounts
I changed my plan from Spotify Premium to Spotify Duo Premium, on my account receipts only the Spotify Duo Plan but in my bank account I am paying the Spotify Premium and Spotify Duo Premium. I want to be reimbursed the 3 months that I have paid tw...
I changed my plan from Spotify Premium to Spotify Duo Premium, on my account receipts only the Spotify Duo Plan but in my bank account I am paying the Spotify Premium and Spotify Duo Premiu...
Spotify Legend
335 Views
1 replies
0 likes
- 335 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Invite Code not working
My son had his own Student Premium account. As we are deciding to use Spotify as well and have our other kids on the plan, we are trying to switch our older son from his Student account to our family plan. We canceled his account so that he is not bi...
My son had his own Student Premium account. As we are deciding to use Spotify as well and have our other kids on the plan, we are trying to switch our older son from his Student account to our family...
Moderator
1224 Views
3 replies
0 likes
- 1224 Views
- 3 replies
- 0 likes
Superuser Contribution Charged more
.PlanStudent/Premium with Hulu US DeviceiPhone 8 Plus usually I am charged 5.99 every month for my subscription because I am a student however, I was charged 10$ this month and the same amount is set to come out for next month. They didn’t send me an...
. Plan Student/Premium with Hulu US Device iPhone 8 Plus usually I am charged 5.99 every month for my subscription because I am a student however, I was charged 10$ ...
Spotify Legend
337 Views
1 replies
0 likes
- 337 Views
- 1 replies
- 0 likes
Solved!! Playstation 4 premium
PlanFreeCountryItalyDevicePlastation 4, Samsung S9, PCOperating SystemAndroid, Windows 10My Question or IssueIf I buy the 2 months premium offer for € 1.99 for my Playstation the advantages I get with the premium I can get them on other devices like ...
Plan Free Country Italy Device Plastation 4, Samsung S9, PC Operating System Android, Windows 10 My Question or Issue If I buy the 2 months premium offer for € 1.99 for my Playstation the ad...
Casual Listener
630 Views
2 replies
0 likes
- 630 Views
- 2 replies
- 0 likes
Solved!! Problems with my subscription
I have Spotify premium and for some reason I am not able to listen to my playlist without it adding other songs. And it’s really annoying because that is The exact reason that made me decide to purchase the premium subscription. This has been happeni...
I have Spotify premium and for some reason I am not able to listen to my playlist without it adding other songs. And it’s really annoying because that is The exact reason that made me dec...
Casual Listener
453 Views
4 replies
0 likes
- 453 Views
- 4 replies
- 0 likes
Billing date changes when upgrading plan
Hi,Hopefully i can get the attention of a Spotify employee. I want to upgrade my plan to allow my wife her own spotify account. However, the billing date is brought forward around a week. Unfortunately this doesn't work very well for me. Can i not ju...
Hi, Hopefully i can get the attention of a Spotify employee. I want to upgrade my plan to allow my wife her own spotify account. However, the billing date is brought forward around a week. ...
Spotify Star
479 Views
1 replies
0 likes
- 479 Views
- 1 replies
- 0 likes
Issue with Premium Subscription (Trial)
I signed up for premium trial yesterday. My subscription status was changed to "Premium" and shortly after, I received a receipt confirming my order with my credit card information. I was also able to use premium service on both my laptop, and two ph...
I signed up for premium trial yesterday. My subscription status was changed to "Premium" and shortly after, I received a receipt confirming my order with my credit card information. I was...
Spotify Star
443 Views
1 replies
0 likes
Premium
Premium 3 Month Trial
Trial
- 443 Views
- 1 replies
- 0 likes