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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18644 Views
  • 27 replies
  • 4 likes
  • 18644 Views
  • 27 replies
  • 4 likes

Changed Subscription, not Showing

I've just changed my Family Premium Subscription into the Student Subscription, but the change isn't showing on my account. When I try to change plans to Student again, it says I'm verified and subscribed. However, my account page still shows a Famil...

  • Visitor
  • I've just changed my Family Premium Subscription into the Student Subscription, but the change isn't showing on my account. When I try to change plans to Student again, it says I'm verified and subsc...
  • Fishtaco
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 380 Views
  • 1 replies
  • 0 likes

"Something went wrong" no matter what browser or platform I try...

PlanFreeCountryUSDevicePC and Android (OnePlus 6)Operating SystemWindows 10, Android 10 My Question or IssueApparently Spotify doesn't want my money? I've tried to upgrade from Free to Premium Family on Firefox and Chrome, both in normal and incognit...

  • Visitor
  • Plan Free Country US Device PC and Android (OnePlus 6) Operating System Windows 10, Android 10   My Question or Issue Apparently Spotify doesn't want my money? I've tried to upgrade fr...
  • user-removed
  • Not applicable
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Superuser Contribution Double charged for OVER TWO YEARS

I just realized that Spotify has been double charging me twice a month since probably mid-2017 (I have checked back to Jan 1 2018 and it's been happening ever since). The payments go by Paypal and always with just a few days difference so I never not...

  • Visitor
  • I just realized that Spotify has been double charging me twice a month since probably mid-2017 (I have checked back to Jan 1 2018 and it's been happening ever since). The payments go by Paypal and al...
  • Xenia
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Premium Prepaid vs Premium Family

Hi, Last month I bought the Premium Prepaid which runs for a month and expires after 30 days so now I'm using Spotify Free again. I did not renew it as I was planning to subscribe for Premium Family, however, each time I try to purchase the Premium F...

  • Visitor
  • Hi,   Last month I bought the Premium Prepaid which runs for a month and expires after 30 days so now I'm using Spotify Free again. I did not renew it as I was planning to subscribe for Premiu...
  • user-removed
  • Not applicable
  • 424 Views
  • 4 replies
  • 0 likes
  • 424 Views
  • 4 replies
  • 0 likes

Will I be able to access my friend's page and playlists even after her account is shut down?

Well, this is a pretty devasting question to ask, but my friend suddenly passed away this week and I just want to know what will happen to her Spotify account? Will I still be able to access her page and her playlists when her premium account is inev...

  • Visitor
  • Well, this is a pretty devasting question to ask, but my friend suddenly passed away this week and I just want to know what will happen to her Spotify account? Will I still be able to access her page...
  • OneByBoo
  • Roadie
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution UK Samsung A51 6 Month premium no option only 3 month trial

Just received my new phone, part of the package is 6 months free premium, I can only find 3 months trial version. I've reinstalled the app but no change. The mobile phone company states its spotify issue not them. Spotify cares on twitter not respond...

  • Casual Listener
  • Just received my new phone, part of the package is 6 months free premium, I can only find 3 months trial version. I've reinstalled the app but no change. The mobile phone company states its spotify i...
  • nrd1
  • Casual Listener
  • 1042 Views
  • 4 replies
  • 0 likes
  • Premium
  • 1042 Views
  • 4 replies
  • 0 likes

Changing Subscription

PlanFamily Premium My Question or Issue I want to change my subscription from Spotify family to a normal student premium account, but I'm not the "owner" of the family account. By cancelling my premium subscription, will it remove just me from the fa...

  • Visitor
  •   Plan Family Premium   My Question or Issue   I want to change my subscription from Spotify family to a normal student premium account, but I'm not the "owner" of the famil...
  • Billy-J
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Assinatura Premium pela Apple não reconhecida no Spotify

Minha assinatura do Spotify Premium era feita pela Apple no meu iphone. Ela foi cancelada por problemas no meu cartão.Quando eu cadastrei um novo cartão, a assinatura do Spotify foi renovada automaticamente pela Apple, no entanto o Spotify não está r...

  • Visitor
  • Minha assinatura do Spotify Premium era feita pela Apple no meu iphone. Ela foi cancelada por problemas no meu cartão. Quando eu cadastrei um novo cartão, a assinatura do Spotify foi renovada automa...
  • Luan
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have the student premium feature and i was charged full price and it still says that i havent pay.

I have been automatically paying the account directly to my card and last month the payment was not made on the 24th until June 1st and the payment was made for double what I pay and even so I do not get the receipt in the account and it appears that...

  • Visitor
  • I have been automatically paying the account directly to my card and last month the payment was not made on the 24th until June 1st and the payment was made for double what I pay and even so I do not...
  • Elena
  • Moderator
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Promoción Facebook 12 meses por 199

PlanFreeCountryMexicoDeviceHuawey P30 LiteOperating SystemAndroid My Question or IssueHello Community, got a concern, hope you can help me. There is a Facebook profile called "Spotify Mx", when it appears as advertising in the home section of the Fac...

  • Casual Listener
  • Plan Free Country Mexico Device Huawey P30 Lite Operating System Android   My Question or Issue Hello Community, got a concern, hope you can help me.  There is a Facebook profile...
  • BelRivera
  • Casual Listener
  • 970 Views
  • 2 replies
  • 0 likes
  • 970 Views
  • 2 replies
  • 0 likes

Superuser Contribution I've been Double Charged 2 months

I've been double charged two months in a row. I've reached out to Spotify Customer Service but have had no response. I love Spotify but need some help from them. Does anyone know what to do to help?

  • Casual Listener
  • I've been double charged two months in a row.  I've reached out to Spotify Customer Service but have had no response.  I love Spotify but need some help from them.  Does anyone know wh...
  • Saltcity9
  • Casual Listener
  • 614 Views
  • 5 replies
  • 0 likes
  • 614 Views
  • 5 replies
  • 0 likes

Superuser Contribution CHILE: Mi tarjeta de crédito es de Chile, espero un pago en PESOS CHILENOS.

Mi tarjeta de crédito es de Chile, espero un pago en PESOS CHILENOS. Sin embargo, me aparecen cargos en DOLARES con la consiguiente molestia del tratamiento de mi banco, haciendo conversiones posteriores, en otro dia por otro monto de conversión y no...

  • Casual Listener
  • Mi tarjeta de crédito es de Chile, espero un pago en PESOS CHILENOS. Sin embargo, me aparecen cargos en DOLARES con la consiguiente molestia del tratamiento de mi banco, haciendo conversiones posteri...
  • DiegoHM
  • Casual Listener
  • 774 Views
  • 4 replies
  • 1 likes
  • 774 Views
  • 4 replies
  • 1 likes

Superuser Contribution Error stating "payment method and country does not match" even my card and profile country is same.

PlanFreeCountryIndiaDevice(Redmi Note Operating SystemWindows 10 My Question or Issuewhen i am enrolling for premium single user plan which has three month trail offer then monthly plan of 119 rs approx of Indian currency . I have never enrolled earl...

  • Casual Listener
  •   Plan Free Country India Device (Redmi Note 😎 Operating System Windows 10   My Question or Issue when i am enrolling for premium single user plan which has three month trail of...
  • AKG03
  • Casual Listener
  • 371 Views
  • 2 replies
  • 0 likes
  • 371 Views
  • 2 replies
  • 0 likes

Superuser Contribution I am being charged twice after changing the credit card

PlanPremiumCountryTurkey DeviceSamsung Galaxy 9 My Question or IssueI am being charged twice after changing the payment credit card. My old card was closed to online payment due to security. Recently I started to pay for Spotify from a different card...

  • Casual Listener
  •   Plan Premium Country Turkey  Device Samsung Galaxy 9     My Question or Issue I am being charged twice after changing the payment credit card. My old card was closed t...
  • Mario
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment issue

PlanFreeCountryEgyptDeviceOppo A1kOperating SystemAndroid 9 My Question or IssueI tried to join the offer of 2 month for free and I cancelled the subscription just the day before it ends as I wasnt sure about my card balance, I'm trying again now to ...

  • Casual Listener
  •   Plan Free Country Egypt Device Oppo A1k Operating System Android 9   My Question or Issue I tried to join the offer of 2 month for free and I cancelled the subscription just th...
  • Mario
  • Spotify Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

PlanFreCountryHong KongDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI already canceled my premium account, why did my credit card still has been charged ?

  • Newbie
  • Plan Fre Country Hong Kong Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I already can...
  • Elena
  • Moderator
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Trial wasn't free

I've signed for 3 months free trial on a Xbox offer for gamepass ... anyway, it was supposed to be free, and even the receipt came w/ 00 R$ (Brazil coin), but I got a message from the bank saying the credit card spent 10,00 R$ on Spotify

  • Visitor
  • I've signed for 3 months free trial on a Xbox offer for gamepass ... anyway, it was supposed to be free, and even the receipt came w/ 00 R$ (Brazil coin), but I got a message from the bank saying the...
  • Elena
  • Moderator
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

I can't understand the PIN of my gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

I have a Family Premium Account.I payed today and somehow i was charged 6.99.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 398 Views
  • 3 replies
  • 0 likes
  • 398 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged unexpectedly

PremiumFree/PremiumCountryiphone 7(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)ios 13.3.1(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am being charged twice in a month and another third charge appears on the plan. I ask for rep...

  • Newbie
  • Premium Free/Premium Country iphone 7 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) ios 13.3.1 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am being charg...
  • Peter
  • Spotify Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes