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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128717 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
56873 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
231931 Views
144 replies
13 likes
Hey guys I bought today these spotify premium, but accidentally not on that profile, where i want that. I logged in a wrong profile in web, where i bought that. Can i change the premium for my another account? There are all my songs, and playlists.
Hey guys I bought today these spotify premium, but accidentally not on that profile, where i want that. I logged in a wrong profile in web, where i bought that. Can i change the premium for ...
Spotify Star
340 Views
1 replies
0 likes
PlanFreeCountryItalyDeviceTablet Huawei M2-801LOperating SystemAndroid 5.1.1 My Question or Issue
Plan Free Country Italy Device Tablet Huawei M2-801L Operating System Android 5.1.1 My Question or Issue
Spotify Star
747 Views
1 replies
0 likes
PlanPremium FamilyCountryPhilippinesDeviceSamsung Galaxy S8Operating SystemAndroid 9.0 My Question or IssueI was able to pay for the subscription for the 1st month of my Premium Family plan, but after the first month it says my payment has failed and...
Plan Premium Family Country Philippines Device Samsung Galaxy S8 Operating System Android 9.0 My Question or Issue I was able to pay for the subscription for the 1st month of my Pr...
Moderator
381 Views
1 replies
0 likes
Hello, I currently have a Spotify account in Ireland, with payments from an Irish bank. I might be closing my account and moving out of the country in the next few weeks. Is there any way for me to pay for the next couple of months in advance so that...
Hello, I currently have a Spotify account in Ireland, with payments from an Irish bank. I might be closing my account and moving out of the country in the next few weeks. Is there any way fo...
Spotify Star
2195 Views
1 replies
0 likes
Virgin say i can have 6 months free premium. But i cant see any option on spotify to do this? Matt
Virgin say i can have 6 months free premium. But i cant see any option on spotify to do this? Matt
Moderator
1472 Views
1 replies
0 likes
PlanPremiumCountryPhilippines DeviceGalaxy A6 PlusOperating SystemAndroid Oreo My Question or IssueMy premium got paused early, I had a 1 month subscription and Spotify paused it even though it hasn't been a month. It said the last payment didn't wor...
Plan Premium Country Philippines Device Galaxy A6 Plus Operating System Android Oreo My Question or Issue My premium got paused early, I had a 1 month subscription and Spotif...
Moderator
342 Views
1 replies
0 likes
PlanFree/PremiumSamsung Galaxy 9 edgeOperating SystemAndroid Oreo My Question or IssueI bought today Spotify premium 3 months for free but i dont get it and the sale is disappeared please help me
Plan Free/Premium Samsung Galaxy 9 edge Operating System Android Oreo My Question or Issue I bought today Spotify premium 3 months for free but i dont get it and the sale is disapp...
Spotify Star
529 Views
1 replies
0 likes
So I wanted to get a Premium trial and was informed that 'it looks like' I had had one already. However, I know that with this account I had never taken any trials. I checked the receipts page and there too were no such records. I tried to get a tria...
So I wanted to get a Premium trial and was informed that 'it looks like' I had had one already. However, I know that with this account I had never taken any trials. I checked the receipts page and th...
Spotify Star
365 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueevery time i want to renew my sub cause i cancelled it and wanted to renew it but always say ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue every t...
Spotify Legend
516 Views
1 replies
0 likes
Hello, I always subscribe to spotify with a gift card (10€) but this time, it doesn't work. The card is active (the ticket says so) and it was bought in the same country, today. My account is set in the right country as well.I've tried to enter the c...
Hello, I always subscribe to spotify with a gift card (10€) but this time, it doesn't work. The card is active (the ticket says so) and it was bought in the same country, today. My account is set i...
Community Legend
1407 Views
3 replies
0 likes
I have been changed wrongly since I got the new family plan. They have charged me 9,99€ like it’s was a premium account and on top of that I was also charged 14,99€ on my paypal account. Please contact me back, I need money back. Additionally I have ...
I have been changed wrongly since I got the new family plan. They have charged me 9,99€ like it’s was a premium account and on top of that I was also charged 14,99€ on my paypal account. Please conta...
Spotify Star
356 Views
1 replies
0 likes
PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy 8 & 10Operating SystemWindows 10My Question or IssueWhat are the rules exactly of one user having 2 accounts within the family plan? I am wondering because we have 2 scenarios in my house hold whe...
Plan Premium Country The Netherlands Device Samsung Galaxy 8 & 10 Operating System Windows 10 My Question or Issue What are the rules exactly of one user having 2 accounts within the...
Spotify Legend
320 Views
1 replies
0 likes
So today i went to redeem a code on Spotify. It was everything okay, Spotify let me go after I right the code and pass the (I'm not a robot). But after I clicked confirm it appeared a message about the plan that I am choosing so I remembered that may...
So today i went to redeem a code on Spotify. It was everything okay, Spotify let me go after I right the code and pass the (I'm not a robot). But after I clicked confirm it appeared a message about t...
Spotify Star
359 Views
1 replies
0 likes
Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium subscription was going to expire in a few days so I upgraded to a family subscription now all my p...
Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My premium subscription was...
Spotify Star
355 Views
1 replies
0 likes
Hi, I have a Ualá prepaid debit card (MasterCard) associated to my account, which I use to pay for my family plan. With each new payment, the app tells me that the payment failed, and when I try to update my payment info, a message that says "Ha ocur...
Hi, I have a Ualá prepaid debit card (MasterCard) associated to my account, which I use to pay for my family plan. With each new payment, the app tells me that the payment failed, and when I try to u...
Spotify Star
803 Views
3 replies
0 likes
I'm on the premium plan in Norway but my gf lives in the USA.She also has a really bad internet connection (as far as the internet is concerned the US outside the big cities is essentially a third world country) so we don't have spare bandwidth for b...
I'm on the premium plan in Norway but my gf lives in the USA. She also has a really bad internet connection (as far as the internet is concerned the US outside the big cities is essentially a third ...
Moderator
399 Views
1 replies
0 likes
Buongiorno,A febbraio ho richiesto la prova dell'abbonamento premium per tre mesi. Dopo circa due settimane mi è arrivata una notifica secondo cui avrei dovuto modificare il Paese (Vivevo in Spagna prima, adesso in Italia). Dopo aver modificato il pa...
Buongiorno, A febbraio ho richiesto la prova dell'abbonamento premium per tre mesi. Dopo circa due settimane mi è arrivata una notifica secondo cui avrei dovuto modificare il Paese (Vivevo in Spagna...
Spotify Legend
338 Views
1 replies
0 likes
Hi Folks, thanks for the help in advance. I’ve got a Singtel Music (Spotify) that i’ve apparently cancelled. Checked with Singtel twice and it’s been cancelled since 7th April 2020 however, it’s still showing on my Spotify account that it’s active. I...
Hi Folks, thanks for the help in advance. I’ve got a Singtel Music (Spotify) that i’ve apparently cancelled. Checked with Singtel twice and it’s been cancelled since 7th April 2020 however, ...
Spotify Legend
621 Views
3 replies
0 likes
Plan Premium Country India Device Sony Xperia XA1 Plus Operating System Android 8.0.0 My Question or Issue I don't see the premium feature activated even after re-login to the account.
Plan Premium Country India Device Sony Xperia XA1 Plus Operating System Android 8.0.0 My Question or Issue I don't see the premium feature activated even after re-...
Moderator
419 Views
1 replies
0 likes
PlanPremiumCountryFinland DeviceiPhone My Question or IssueHey! So I got a notification on Spotify saying “your payment has failed” and that I would lose my premium soon. As advised, I tried to update my payment details but it still keeps on saying “...
Plan Premium Country Finland Device iPhone My Question or Issue Hey! So I got a notification on Spotify saying “your payment has failed” and that I would lose my premium so...
Spotify Legend
366 Views
1 replies
0 likes
