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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5346 Views
  • 23 replies
  • 2 likes
  • 5346 Views
  • 23 replies
  • 2 likes

Me cobraron el mes gratuito

Me cobraron el mes gratuito de Spotify premium, esta cuenta es nueva y tarjeta también es la primera vez que la uso para pagar esto, puede haber un reembolso?

  • Visitor
  • Me cobraron el mes gratuito de Spotify premium, esta cuenta es nueva y tarjeta también es la primera vez que la uso para pagar esto, puede haber un reembolso?
  • Billy-J
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Error trying to redeem code

PlanPremiumCountryMexicoDeviceIphone 7, LenovoOperating System(iOS 12, Windows 10) My Question or IssueI want to redeem a giftcard I get and when I enter the code, shows an error. Can you help me please. Thanks.

  • Regular
  • Plan Premium Country Mexico Device Iphone 7, Lenovo Operating System (iOS 12, Windows 10)   My Question or Issue I want to redeem a giftcard I get and when I enter the code, shows an e...
  • Billy-J
  • Spotify Star
  • 3858 Views
  • 5 replies
  • 0 likes
  • 3858 Views
  • 5 replies
  • 0 likes

Student subscription not showing

I am from India. I am a student and paid subscription as a student. When I paid for the subscription with Mastercard it said that the card is not able to pay monthly charges. And now INR 59 is charged from my account and Spotify doesn't show subscrip...

  • Casual Listener
  • I am from India. I am a student and paid subscription as a student. When I paid for the subscription with Mastercard it said that the card is not able to pay monthly charges. And now INR 59 is charge...
  • Billy-J
  • Spotify Star
  • 583 Views
  • 3 replies
  • 0 likes
  • 583 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Changing credit card

Hi there I have recently had to change my credit card. How do I alter my details so that my Spotify account isn't cancelled?

  • Visitor
  • Hi there     I have recently had to change my credit card. How do I alter my details so that my Spotify account isn't cancelled?
  • Katerina
  • Spotify Legend
  • 293272 Views
  • 300 replies
  • 7 likes
  • 293272 Views
  • 300 replies
  • 7 likes

SIGNING UP

Hi,i want to know if i can ACTIVATE SPOTIFY FREE even if i still dont have recived confirmation for SPOTIFY STUDENT.I want to be sure that if today i get SPOTIFY FREE then, next month (if confirmation wll arrive) i will pay just 4,99. thank you sorry...

  • Visitor
  • Hi, i want to know if i can ACTIVATE SPOTIFY FREE  even if i still dont have recived confirmation for SPOTIFY STUDENT. I want to be sure that if today i get SPOTIFY FREE then, next month (if c...
  • Keanu_C
  • Community Legend
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

My subscription request has been declined

Hello everyone! My Spotify subscription has declined due to a reason I couldn't figure out. I am trying to pay my subscription fee by a card I use as always for a year. There are enough funds in the card and it hasn't been expired yet. But I can't fi...

  • Newbie
  • Hello everyone!   My Spotify subscription has declined due to a reason I couldn't figure out. I am trying to pay my subscription fee by a card I use as always for a year. There are enough fund...
  • Luan
  • Spotify Star
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium cancelation only for few months

Galaxy s7Operating SystemAndroid My Question or IssueIf I cancel my spotify premium account now will I be able to activate it again next year? Will it be activated for the same price or will the price be more expensive? Now it's 9.99€. I won't need i...

  • Visitor
  • Galaxy s7 Operating System Android  My Question or Issue If I cancel my spotify premium account now will I be able to activate it again next year? Will it be activated for the same price or ...
  • Billy-J
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Resubscribed to Family Premium and reinvited account but all music and playlists are missing

I canceled my family premium subscription last week but decided to resubscribe today. When I did, there were no family members so I reinvited my daughter. When she logs in everything is missing music/playlists. PlanPremiumCountryUSADevice(iPhone 8, S...

  • Visitor
  • I canceled my family premium subscription last week but decided to resubscribe today.  When I did, there were no family members so I reinvited my daughter.  When she logs in everything is m...
  • Billy-J
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

I can't verify my adress

PlanFree/PremiumCountryCzech RepublicDeviceiPhone 6+Operating SystemiOS 10 My Question or IssueGood evening,I'm writing because of a problem on my account. We had a Family Premium and everything went perfect, but I forgot to read the email about veri...

  • Visitor
  • Plan Free/Premium Country Czech Republic Device iPhone 6+ Operating System iOS 10   My Question or Issue Good evening, I'm writing because of a problem on my account. We had a Family ...
  • Billy-J
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! I erased the code on the card . how can I get the code Back

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • EthanS1
  • Community Legend
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Can’t add any member to my family plan because it doesn't has an administrator

PlanFamily PremiumCountryBrazilDeviceiPhone XROperating SystemiOS 12 My Question or IssueI want to change my account but I can’t because there isn’t an administrator to add me again

  • Visitor
  • Plan Family Premium Country Brazil Device iPhone XR Operating System iOS 12   My Question or Issue I want to change my account but I can’t because there isn’t an administrator to add m...
  • Billy-J
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Nothing is downloading on Spotify Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got spotify premium and all was well and I could download music and listen to it offline, b...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got s...
  • chrismurray
  • Composer
  • 427 Views
  • 2 replies
  • 0 likes
  • 427 Views
  • 2 replies
  • 0 likes

Incorrect/fraudulent charge

I have been a member of Spotify for several years. We pay $14.99 monthly for two subscriptions. The payments are withdrawn automatically from a debit card / checking account. Most recently, $14.99 was automatically deducted on 3/16 from this account....

  • Casual Listener
  • I have been a member of Spotify for several years. We pay $14.99 monthly for two subscriptions. The payments are withdrawn automatically from a debit card / checking account. Most recently, $14.99 wa...
  • Evsi
  • Visitor
  • 6928 Views
  • 10 replies
  • 0 likes
  • 6928 Views
  • 10 replies
  • 0 likes

Spotify Premium on Globe Postpaid

Hi, I am having a hard time connecting my spotify account to Globe. I have checked with Globe and Spotify Premium is included on my Plan. The below message is what I’m getting after I enter my number on spotify.globe.com.ph. Been trying this since Tu...

151F806C-4C4D-4CCC-8A10-44B7D92E0DB0.png
  • Visitor
  • Hi,   I am having a hard time connecting my spotify account to Globe. I have checked with Globe and Spotify Premium is included on my Plan. The below message is what I’m getting after I enter ...
  • Billy-J
  • Spotify Star
  • 1120 Views
  • 1 replies
  • 0 likes
  • 1120 Views
  • 1 replies
  • 0 likes

No puedo canjear mi código de tarjeta

Ayudenme por favor, no puedo usar mi tarjeta de regalo. 

  • Casual Listener
  • Ayudenme por favor, no puedo usar mi tarjeta de regalo.  
  • Billy-J
  • Spotify Star
  • 960 Views
  • 1 replies
  • 0 likes
  • 960 Views
  • 1 replies
  • 0 likes

Gift cards don't work

I'd like to know why the spotify gift cards aren't working. I bought two and neither one of them work. I'm out $20. What gives?PlanWas Premium/ Now FreeCountryUSA Device(Samsung Galaxy Operating System(Android Oreo)My Question or IssueGift cards don'...

  • Casual Listener
  • I'd like to know why the spotify gift cards aren't working. I bought two and neither one of them work. I'm out $20. What gives? Plan Was Premium/ Now Free Country USA   Device (Samsung Ga...
  • Billy-J
  • Spotify Star
  • 771 Views
  • 3 replies
  • 0 likes
  • 771 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium Giftcard Question

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, i'am thinking about buying a Spotify Premium giftcard for one month (10 Euro). I have...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Billy-J
  • Spotify Star
  • 1240 Views
  • 6 replies
  • 0 likes
  • 1240 Views
  • 6 replies
  • 0 likes

I do not see the offer of 6 months for free in my s10e

PlanFree/PremiumCountryChileDevice(Galaxy S10e)Operating System(Android 9) My Question or IssueHello, I bought the samsung galaxy s10e in May in the United States, but when I returned to Chile I did not see the 6-month offer of spotify premium for fr...

  • Casual Listener
  • Plan Free/Premium Country Chile Device (Galaxy S10e) Operating System (Android 9)   My Question or Issue Hello, I bought the samsung galaxy s10e in May in the United States, but when I...
  • Billy-J
  • Spotify Star
  • 1197 Views
  • 7 replies
  • 0 likes
  • 1197 Views
  • 7 replies
  • 0 likes

Solved!! Making a new account

I made an account to use spotfiy for free with my real email but didn't think i would stick with it so I used a fake name and i cant change my name so I wonder if i can delete my account and create a new one but also if it would ruin my student disco...

  • Casual Listener
  • I made an account to use spotfiy for free with my real email but didn't think i would stick with it so I used a fake name and i cant change my name so I wonder if i can delete my account and create a...
  • 7rye9l8us00ornc
  • Casual Listener
  • 814 Views
  • 2 replies
  • 0 likes
  • faulty
    Student
  • 814 Views
  • 2 replies
  • 0 likes

Gift Cards

PlanFree/PremiumCountryCanadaDevice(iPhone XROperating System(iOS 10 My Question or IssueI no longer have a debit/mastercard so my premium was cancelled. I purchased a $30 gift card and, everytime I try to enter it in, it says there is an error. I do...

  • Visitor
  • Plan Free/Premium Country Canada Device (iPhone XR Operating System (iOS 10   My Question or Issue I no longer have a debit/mastercard so my premium was cancelled.  I purchased a ...
  • OneByBoo
  • Roadie
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes