Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 weeks ago
Janecore_0414
Newbie
147160 Views
99 replies
12 likes

147160 Views
99 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
16982 Views
27 replies
4 likes

16982 Views
27 replies
4 likes

Spotify premium with Hulu subscription no longer has hulu how do I get it back

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

jaykidd96
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-04-25 3:52:21 AM
2020-04-26 10:42:16 PM
Billy-J
Spotify Star
794 Views
1 replies
0 likes
Subscription payment options

794 Views
1 replies
0 likes

Superuser Contribution Addebiti continui senza abbonamento premium .

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Gianluca1990
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-04-25 10:25:25 PM
2020-04-26 2:58:52 PM
Mario
Spotify Legend
773 Views
2 replies
0 likes
Addebiti continui senza abbonamento premium

773 Views
2 replies
0 likes

Superuser Contribution Vodafone Premium Contact - change to spotify help!

My Vodafone Premium Spotify subscription expires on this month.To access Spotify Premium after my contract ends and not be linked to the Vodafone account, would I need to cancel the Vodafone subscription and then will I be able to subscribe direct wi...

LWard1
Visitor
My Vodafone Premium Spotify subscription expires on this month. To access Spotify Premium after my contract ends and not be linked to the Vodafone account, would I need to cancel the Vodafone subscr...
2020-04-26 12:50:25 PM
2020-04-26 1:11:36 PM
Mario
Spotify Legend
1137 Views
1 replies
0 likes
Account
Subscriptions
vodafone
Vodafone premium

1137 Views
1 replies
0 likes

Solved!! Premium Payment failed

PlanFree -> Premium StudentCountryUSADevice(iPhone 6, Dell Laptop)Operating System(iOS 12.4, Windows 10) My Question or IssueHi, I applied for my premium student account about a month ago, and noticed an error saying that my payment was declined yest...

UjwalG
Visitor
Plan Free -> Premium Student Country USA Device (iPhone 6, Dell Laptop) Operating System (iOS 12.4, Windows 10) My Question or Issue Hi, I applied for my premium student account a...
2020-04-24 12:25:24 AM
2020-04-26 11:52:57 AM
OneByBoo
Roadie
720 Views
1 replies
0 likes
Student
Visa Prepaid

720 Views
1 replies
0 likes

Questioning whether I've paid for two premium accounts

PlanPremiumCountryUSA DevicePC, iPhone XROperating SystemWindows 10 64 bit My Question or IssueHello, I recently realized that I have two logins. One being logged in through Facebook, which has all my playlists. I also realized I have a separate acco...

user-removed
Visitor
Plan Premium Country USA Device PC, iPhone XR Operating System Windows 10 64 bit My Question or Issue Hello, I recently realized that I have two logins. One being logged in t...
2020-04-25 3:50:10 PM
2020-04-26 11:50:53 AM
OneByBoo
Roadie
328 Views
1 replies
0 likes

328 Views
1 replies
0 likes

Retry payment

Why can't I just press a button to retry the payment? I didn't have enough money on the account when the autogiro tried to draw the money.The only option was to "update" my details by simply readding the card information. Spotify impresses by constan...

Skagerström
Music Fan
Why can't I just press a button to retry the payment? I didn't have enough money on the account when the autogiro tried to draw the money. The only option was to "update" my details by simply read...
2019-10-17 7:40:29 PM
2020-04-25 10:50:11 PM
solamyl
Visitor
1253 Views
3 replies
0 likes

1253 Views
3 replies
0 likes

Solved!! Buying Permium with gift card

So I wanted to buy premium and I got a question I dont have paypal but I have cash and I wanted to buy premium with a gift card Problem is I never bought Premium before on this account so technically I am unable to buy it Is there a solution to fix i...

GangsterFox
Casual Listener
So I wanted to buy premium and I got a question I dont have paypal but I have cash and I wanted to buy premium with a gift card Problem is I never bought Premium before on this a...
2020-04-24 11:54:29 AM
2020-04-24 8:49:46 PM
Bittencourt
Spotify Star
883 Views
5 replies
0 likes

883 Views
5 replies
0 likes

Payment

PlanFreeCountryTurkey Device(Huawei P20 lite) Operating System( Android Oreo) My Question or IssuePayment is unsuccesful. Spotify keeps saying that my payment is unsuccesful, those my credit card has enough fund and still valid. I used to have premiu...

Leyll
Visitor
Plan Free Country Turkey Device (Huawei P20 lite) Operating System ( Android Oreo) My Question or Issue Payment is unsuccesful. Spotify keeps saying that my pay...
2020-04-23 1:43:47 PM
2020-04-24 11:16:11 AM
OneByBoo
Roadie
833 Views
1 replies
0 likes
Payment

833 Views
1 replies
0 likes

Payment Issue

PlanFreeCountryArgentinaDeviceSamsung Galaxy A20Operating SystemAndroid One My Question or IssueI am unable to update the payment method. I have a credit card and when I enter the info on it, the page says it has to be a valid number. I tried multipl...

JuanC21
Visitor
Plan Free Country Argentina Device Samsung Galaxy A20 Operating System Android One My Question or Issue I am unable to update the payment method. I have a credit card and whe...
2020-04-23 4:34:38 PM
2020-04-24 11:13:28 AM
OneByBoo
Roadie
464 Views
1 replies
0 likes

464 Views
1 replies
0 likes

El cobro mensual si se realizo pero sigue diciendo que actualice los datos de mi tarjeta

PlanFamiliarCountryMéxico My Question or Issue Aparecio el anuncio de que no se pudo hacer el pago, asi que me meti fondos a mi tarjeta y al actualizar los datos de la tarjeta en spotify para que se haga el cobro la cantidad de 149 pesos se desconto ...

cdl1mi_hd-feh
Newbie
Plan Familiar Country México My Question or Issue Aparecio el anuncio de que no se pudo hacer el pago, asi que me meti fondos a mi tarjeta y al actualizar...
2020-04-23 5:02:04 PM
2020-04-24 11:10:42 AM
OneByBoo
Roadie
589 Views
1 replies
0 likes

589 Views
1 replies
0 likes

Superuser Contribution Cobrança errada

Oi, meu plano é o universitário, de R$8.50, mas cobrou R$ 16.90 esse mês. Veio errado !! Como podemos resolver ??

EdsonFilho98
Casual Listener
Oi, meu plano é o universitário, de R$8.50, mas cobrou R$ 16.90 esse mês. Veio errado !! Como podemos resolver ??
2020-04-24 6:05:26 AM
2020-04-24 11:04:42 AM
Xenia
Moderator
421 Views
1 replies
0 likes

421 Views
1 replies
0 likes

Solved!!Superuser Contribution Starting a Spotify Duo Account

I currently have a premium plan and want to move to a duo account with my boyfriend. However, every time I click "get started" on the duo page it says I am not eligible? Why is this the case? Why can't I switch to Duo?PlanPremiumCountryUSADeviceiPhon...

Chels592
Visitor
I currently have a premium plan and want to move to a duo account with my boyfriend. However, every time I click "get started" on the duo page it says I am not eligible? Why is this the case? W...
2020-04-23 11:09:51 PM
2020-04-24 10:52:07 AM
Xenia
Moderator
1006 Views
1 replies
0 likes
Duo
spotify duo
switch plan

1006 Views
1 replies
0 likes

Superuser Contribution A hacker has accessed my Spotify verification code

Dear Spotify Community,Hi there, I'm new here so please be patient with me!Back in 2016, I made an online purchase that I do not remember in detail.But it was connected to my bank account that is now closed. This purchase was for Spotify.My old bank ...

A_dragon1997
Regular
Dear Spotify Community, Hi there, I'm new here so please be patient with me! Back in 2016, I made an online purchase that I do not remember in detail. But it was connected to my bank account t...
2020-04-20 3:21:28 AM
2020-04-24 9:30:34 AM
A_dragon1997
Regular
5125 Views
6 replies
1 likes

5125 Views
6 replies
1 likes

Solved!!Superuser Contribution Billing issues. (Billed but failed subscription)

PlanPremiumCountryIndiaDevice(Samsung A8+)Operating System(Android 9) My Question or IssueI was charged twice for my Premium subscription. Once Rs 119 and then Rs 129. The renewal of my premium account failed the first time so I had to do it again bu...

6n3r7sqkf6s5bxg
Visitor
Plan Premium Country India Device (Samsung A8+) Operating System (Android 9) My Question or Issue I was charged twice for my Premium subscription. Once Rs 119 and then Rs 129. The re...
2020-04-23 3:10:00 AM
2020-04-23 12:13:21 PM
Ivan
Spotify Legend
465 Views
1 replies
0 likes

465 Views
1 replies
0 likes

Premium 1 month

Im trying to buy a premium for a month using a prepaid Visa card, but I can’t. There’s any way to buy using a prepaid card?

Miukax3
Newbie
Im trying to buy a premium for a month using a prepaid Visa card, but I can’t. There’s any way to buy using a prepaid card?
2020-04-22 10:10:14 PM
2020-04-23 11:21:06 AM
OneByBoo
Roadie
408 Views
1 replies
0 likes

408 Views
1 replies
0 likes

Solved!!Superuser Contribution Premium Duo in Belgium ?

PlanPremiumCountryBelgium My Question or Issue Hi,When will Premium Duo be available in Belgium ?Can't wait to have this feature ! Thanks, Sophie

SophieBelgium
Casual Listener
Plan Premium Country Belgium My Question or Issue Hi, When will Premium Duo be available in Belgium ? Can't wait to have this feature ! Thanks, Sophie
2020-04-22 10:10:58 AM
2020-04-22 11:51:18 AM
Elena
Moderator
627 Views
1 replies
0 likes

627 Views
1 replies
0 likes

Superuser Contribution Cant buy Premium

PlanFreeCountryUSADevicePC/ Samsung Note 10+Operating SystemWindows 10, Android My Question or IssueI keep getting the error "Something went wrong, Please try again or get help." Everytime i try and enter my credit card information. I'm positive ever...

Zebastian
Visitor
Plan Free Country USA Device PC/ Samsung Note 10+ Operating System Windows 10, Android My Question or Issue I keep getting the error "Something went wrong, Please try again or get he...
2020-04-21 8:11:30 PM
2020-04-22 11:21:30 AM
Elena
Moderator
423 Views
1 replies
0 likes

423 Views
1 replies
0 likes

Superuser Contribution Actualización de métodos de pago

Buenas, me apareció un cartel de que no se débito automáticamente el pago de este mes de spotify premium, pidiendome que actualice el método de pago, lo cual intente hacer pero me figura error en todos los métodos que introduzco.

Maiagallese
Visitor
Buenas, me apareció un cartel de que no se débito automáticamente el pago de este mes de spotify premium, pidiendome que actualice el método de pago, lo cual intente hacer pero me figura error en tod...
2020-04-21 10:24:52 PM
2020-04-22 8:43:56 AM
Ivan
Spotify Legend
403 Views
1 replies
0 likes

403 Views
1 replies
0 likes

Solved!!Superuser Contribution Spotify rechaza mi pago

PlanPremium FamiliarCountryArgentinaMy Question or IssueAl principio no tenía suficiente saldo en mi tarjeta, así que le cargué lo necesario, pero sigue diciendome que no hay suficiente saldo cuando claramente sí lo hay. Ya me rechazó dos veces el pa...

LSinde99
Casual Listener
Plan Premium Familiar Country Argentina My Question or Issue Al principio no tenía suficiente saldo en mi tarjeta, así que le cargué lo necesario, pero sigue diciendome que no hay sufici...
2020-04-21 12:51:50 AM
2020-04-22 8:36:10 AM
Ivan
Spotify Legend
579 Views
1 replies
0 likes

579 Views
1 replies
0 likes

Superuser Contribution Premium uprgrade for 7 day trial payment done but did not show

PlanFree/PremiumCountryIndiaDeviceLaptop ASUSOperating SystemWindows 10 My Question or IssueI paid for the 7 day premium rated 39 rupees by scanning the QR in my phone and paying through the GooglePay app but it did not show in the app, my premium ac...

Ninaad
Casual Listener
Plan Free/Premium Country India Device Laptop ASUS Operating System Windows 10 My Question or Issue I paid for the 7 day premium rated 39 rupees by scanning the QR in my phone and pa...
2020-04-22 7:04:03 AM
2020-04-22 8:14:27 AM
Ivan
Spotify Legend
371 Views
1 replies
0 likes

371 Views
1 replies
0 likes

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