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Please see below the most popular frequently asked questions.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8000 Views
  • 23 replies
  • 2 likes
  • 8000 Views
  • 23 replies
  • 2 likes

I was overcharged last month...

I live in the US, and i just noticed that last month I was over charged, 18.74$ instead of 9.99$, who can i contact to get a refund?thank you

  • Visitor
  • I live in the US, and i just noticed that last month I was over charged, 18.74$ instead of 9.99$, who can i contact to get a refund? thank you  
  • Billy-J
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

getting the 3 months for Spotify?

I would like to take advantage of the 3-month premium service. I only ask this because I didn't have the premium for long and would like to try this one. It seems I missed the opportunity for the offer by a few days..... It would go along way in maki...

  • Visitor
  • I would like to take advantage of the 3-month premium service. I only ask this because I didn't have the premium for long and would like to try this one. It seems I missed the opportunity for the off...
  • Billy-J
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Cancelling premium subscription on another account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I've created another account some time ago and subscribed to premium, but I forgot the...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Billy-J
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

I have Spotify Premium with Hulu

I have Spotify Premium with Hulu and don't know how to access Hulu through the Spotify account. I have tried to log in with the Spotify Premium credentials and it doesn't work. I took a screen shot of my account to show what I am talking about. This ...

spotify with hulu.PNG
  • Casual Listener
  • I have Spotify Premium with Hulu and don't know how to access Hulu through the Spotify account.  I have tried to log in with the Spotify Premium credentials and it doesn't work.  I took a...
  • Billy-J
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

buy e-cards

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,where can I buy a gift card (e-card) on spotify's website?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, wh...
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Simultaneous streaming of different songs on separate deices with premium account

Hi, I have a premium account for years. More and more we have a "fight" for the stream. Meaning, when I am running and listening to whatever, my daughter turns on her spotify and mine stops, then my wife starts spotify in the car and ...you get the p...

  • Visitor
  • Hi, I have a premium account for years. More and more we have a "fight" for the stream. Meaning, when I am running and listening to whatever, my daughter turns on her spotify and mine stops, then my ...
  • Sebasty
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Payment doubled

PlanPremiumCountryPhilippines DeviceiPhone 7s pusOperating SystemiOS 12 My Question or Issue my payment was doubled and now the forst month already lapse and it is showing i need to pay for renewal.

  • Visitor
  • Plan Premium Country Philippines   Device iPhone 7s pus Operating System iOS 12   My Question or Issue   my payment was doubled and now the forst month already lapse and it...
  • Billy-J
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • Payment doubled
  • 273 Views
  • 1 replies
  • 0 likes

Money taken after free trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCanceled free premium few hours before it ends on 4 SEP. Got money taken today from my accoun...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Cancele...
  • Brunelicia
  • Community Legend
  • 407 Views
  • 5 replies
  • 0 likes
  • 407 Views
  • 5 replies
  • 0 likes

Had Hulu. Now it's gone.

PlanPremiumCountryUSA My Question or IssueI have been a Spotify Premium subscriber for two years. I added Hulu when Spotify made the offer, and used it a lot. This morning Spotify notified me that my credit card expired, and I updated my information....

  • Casual Listener
  • Plan Premium Country USA   My Question or Issue I have been a Spotify Premium subscriber for two years. I added Hulu when Spotify made the offer, and used it a lot. This morning Spotify no...
  • mobiguy
  • Casual Listener
  • 1537 Views
  • 2 replies
  • 0 likes
  • 1537 Views
  • 2 replies
  • 0 likes

Warum kann ich ??? Kids Hörspiele nicht abspielen?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 1371 Views
  • 1 replies
  • 0 likes
  • Warum kann ich drei Fragezeichen Kids Hörspiele nicht abspielen
  • 1371 Views
  • 1 replies
  • 0 likes

Cobrança indevida

PlanPremiumCountryNrazilDevice(iPhone XROperating System(iOS 10 My Question or IssueOlá, sou assinante do Spotfy Premium, pagando R$16,90 por mês. Porém dia 3/9 fui cobrada no valor de R$199,00. Gostaria de entender o que aconteceu e saber como proce...

  • Visitor
  • Plan Premium Country Nrazil Device (iPhone XR Operating System (iOS 10   My Question or Issue Olá, sou assinante do Spotfy Premium, pagando R$16,90 por mês. Porém dia 3/9 fui cobrada n...
  • OneByBoo
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Spotify Premium Trial not working

PlanCurrently FreeCountryGermanyDeviceOP3Operating SystemAndroid PMy Question or IssueHi, recently I wanted to give the 3 month Spotify Premium Trial a try but whatever I do it keeps saying that this option is not available for me (blue box above pay...

  • Casual Listener
  • Plan Currently Free Country Germany Device OP3 Operating System Android P My Question or Issue Hi,   recently I wanted to give the 3 month Spotify Premium Trial a try but whateve...
  • EFEL
  • Casual Listener
  • 377 Views
  • 4 replies
  • 0 likes
  • 377 Views
  • 4 replies
  • 0 likes

Invalid Banking Details

Plan:Free, but wanting premiumCountry:South Africa DeviceHuawei P20Operating SystemAndroid My Question or Issue My bank card expired and my premium subscription was cancelled. I received a temporary card from my banking institution,have tried since t...

  • Visitor
  • Plan: Free, but wanting premium Country: South Africa   Device Huawei P20 Operating System Android   My Question or Issue   My bank card expired and my premium subscription...
  • OneByBoo
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Charged for a free trial

PlanFreeCountryUSADeviceiPhone max rOperating SystemiOS 10 My Question or IssueI was charged for a free trial which I needed 2 weeks before expiration

  • Visitor
  • Plan Free Country USA Device iPhone max r Operating System iOS 10   My Question or Issue I was charged for a free trial which I needed 2 weeks before expiration 
  • Billy-J
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Student Subscription

PlanPremiumCountryCzech Republic Device(Lg G7 ThinQ)Operating System(Android My Question or IssueFew days ago I changed my plan to student subscription and after reloading I saw the confirmation that my plan has changed, but today I paid a full price...

  • Newbie
  • Plan Premium Country Czech Republic   Device (Lg G7 ThinQ) Operating System (Android 😎   My Question or Issue Few days ago I changed my plan to student subscription and after re...
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! HELP! My student account expired and I cannot resubscribe (only subscribed for 1 year)

PlanStudnet PlanCountryCanadaDevice(iPhone 6s + Desktop on Google Chrome My Question or IssueMy 1st year as a student ended on Aug 30th, so I went to renew it, but when I try it gives me the error message "You have already redeemed this offer." I wen...

  • Casual Listener
  • Plan Studnet Plan Country Canada Device (iPhone 6s + Desktop on Google Chrome   My Question or Issue My 1st year as a student ended on Aug 30th, so I went to renew it, but when I try i...
  • nadeennq
  • Casual Listener
  • 589 Views
  • 2 replies
  • 0 likes
  • 589 Views
  • 2 replies
  • 0 likes

Accidentily signed up with a wrong email and put in payment info, cant access account

Case is as follows: I made an account and used the wrong email (stressful day).I then put in my payment card info for the spotify trial for premium (which will expire soon). Now I can not access the account (since it was not my email, probably it jus...

  • Visitor
  • Case is as follows:  I made an account and used the wrong email (stressful day). I then put in my payment card info for the spotify trial for premium (which will expire soon).   Now I c...
  • Brunelicia
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Charged for free premium

Plan Free/PremiumCountry India Device Samsung s10 My Question or IssueI applied for a student premium account which says that 3 months are free and then, Rs66/month would be charged as a discounted rate. But it asked me for payment even for the 3 mon...

  • Visitor
  • Plan Free/Premium Country India   Device Samsung s10   My Question or Issue I applied for a student premium account which says that 3 months are free and then, Rs66/month wo...
  • Brunelicia
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Student Discount by mobile payment in Turkey

PlanStudent PremiumCountryTurkeyDeviceiPhone 7Operating SystemiOS 12.4.1 My Question or IssueI wanted to activate my student discount and get the premium, but it seems that there is no option for me to pay this by mobile payment. There is an option t...

  • Visitor
  • Plan Student Premium Country Turkey Device iPhone 7 Operating System iOS 12.4.1   My Question or Issue I wanted to activate my student discount and get the premium, but it seems that t...
  • Rene01
  • Community Legend
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes

PAGAMENTO VIA BOLETO - BRASIL

PlanoGrátis / PremiumPaísBrasilDispositivo(iPhone 7 Plus)Sistema operacional(iOS 10) Minha pergunta ou problemaPaguei pelo plano premium via boleto bancário há 3 dias, e meu plano ainda não mudou. Como posso proceder para comprovar que já está pago e...

  • Visitor
  •   Plano Grátis / Premium País Brasil Dispositivo (iPhone 7 Plus) Sistema operacional (iOS 10)   Minha pergunta ou problema Paguei pelo plano premium via boleto bancário há 3 dias...
  • Bittencourt
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes