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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61516 Views
  • 25 replies
  • 5 likes
  • 61516 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36695 Views
  • 19 replies
  • 2 likes
  • 36695 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28004 Views
  • 16 replies
  • 3 likes
  • 28004 Views
  • 16 replies
  • 3 likes

Solved!! Can't subscribe a premium account

CountryItaly/Sweden My Question or IssueHi everyone!I've got a problem with the subscription of my premium account.I live in Italy but for 3 months I will be in Sweden (where I currently am). When I try to pay for the premium account, my payment meth...

  • Newbie
  • Country Italy/Sweden    My Question or Issue Hi everyone! I've got a problem with the subscription of my premium account. I live in Italy but for 3 months I will be in Sweden (where I...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution my premium subscribtion isn't working even tough the payment went trough?

PlanPremiumCountry Faroe IslandsDeviceiphone SE and computerOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Premium Country  Faroe Islands Device iphone SE and computer Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elsabn
  • Regular
  • 491 Views
  • 10 replies
  • 0 likes
  • 491 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution unable to make the payment

PlanFreeCountryRomaniaDevice(iPhone, desktop computer)Operating System(iOS 12, Windows 10)My Question or IssueHi, You now have the offer €0.99 for three months subscription. I have tried many times to make the payment with my debit card (from ING ban...

  • Regular
  • Plan Free Country Romania Device (iPhone, desktop computer) Operating System (iOS 12, Windows 10) My Question or Issue Hi,   You now have the offer €0.99 for three months subscription...
  • emanoil-florin
  • Regular
  • 384 Views
  • 8 replies
  • 1 likes
  • 384 Views
  • 8 replies
  • 1 likes

Logged out

Hi I just logged out as I changed phone. I reset my password as I couldn't remember .. and now it let me go logg in but as 'trail' like Spotify is asking me to pay for a premium account which I've got already ! How is that possible? Please need help ...

  • Newbie
  • Hi I just logged out as I changed phone. I reset my password as I couldn't remember .. and now it let me go logg in but as 'trail' like Spotify is asking me to pay for a premium account which I've go...
  • Luke
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Updating payment information- reload error

When I update my payment information, I am instructed to reload the page and try again. What should I do?

  • Newbie
  • When I update my payment information, I am instructed to reload the page and try again. What should I do?
  • Luke
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Gift subscriptions and moving to another country

I’d like to gift a Premium subscription to my daughterI live in Canada and she lives in the US. She listens on her iPhone 6. To complicate matters, she might be moving out of the US in a few months. I have read some people aren’t able to gift a subsc...

  • Newbie
  • I’d like to gift a Premium subscription to my daughter I live in Canada and she lives in the US. She listens on her iPhone 6.    To complicate matters, she might be moving out of the US ...
  • Noah
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Student premium wrong hulu

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got spotify student premium which includes hulu when i started hulu i connected it an account that is not mine but my friends how do i conne...

  • Newbie
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I got spotify student premium which includes ...
  • Noah
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Lost my premium membership and playlists

I had to delete Spotify app from my phone and then downloaded again but i lost my premium membership and all of my playlists and subscriptions. Anyone had the same issue? How can i solve this? I was using spotify today until that happened.

  • Newbie
  • I had to delete Spotify app from my phone and then downloaded again but i lost my premium membership and all of my playlists and subscriptions. Anyone had the same issue? How can i solve this? I was ...
  • Luke
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Cannot Access Email I Signed Up With

So, I've been logged out of all my accounts when I tried to connect my phone's Spotify app to Alexa. I have not logged in to this account in some time and attempted to reset the password. This led me to the lovely realization I no longer have access ...

  • Newbie
  • So, I've been logged out of all my accounts when I tried to connect my phone's Spotify app to Alexa. I have not logged in to this account in some time and attempted to reset the password. This led me...
  • Luke
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Paid 99€/12 months, charged 99€ + 9.99€

Hi,I am a Premium user and i Pay 9.99€/monthsI received the offer for spotify premium 99€/12 months and i Pay today.Spotify today charged on my credit card 9.99€ + 99€ and the expire date is 31/01/2018 .Can i have 9.99€ back or change expire date to ...

  • Newbie
  • Hi, I am a Premium user and i Pay 9.99€/months I received the  offer for spotify premium 99€/12 months and i Pay today. Spotify today charged on my credit card 9.99€ + 99€ and the expire date...
  • Luke
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Cannot use premium after a week....

I have an issue with login in! I bought premium for 3 months for my daughter on christmas eve. It worked for a week and tomorrow not anymore... also the link in the confirmation email did not work for her. I think I did something wrong by bying it on...

  • Casual Listener
  • I have an issue with login in! I bought premium for 3 months for my daughter on christmas eve. It worked for a week and tomorrow not anymore... also the link in the confirmation email did not wo...
  • Luke
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 287 Views
  • 1 replies
  • 0 likes

30 days free trial for premium

Hi Spotify support, From the latest promotion, I saw there is a 30 days free trial for subscripting a premium account, whereas I am still seeing 7 days trial on my existing free account. May I know why? Cheers,Jeffrey

  • Newbie
  • Hi Spotify support,   From the latest promotion, I saw there is a 30 days free trial for subscripting a premium account, whereas I am still seeing 7 days trial on my existing free account...
  • Luke
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 288 Views
  • 1 replies
  • 0 likes

I have a problem with my account

Hi guys, sorry for my english, i’m italian i’ve bought spotify premium by my computer, and by computer it’s all ok, but and when i’ve logged by the app with my email if I go in the settings wheel there’s written this, my free account with this Number...

  • Newbie
  • Hi guys, sorry for my english, i’m italian  i’ve bought spotify premium by my computer, and by computer it’s all ok, but and when i’ve logged by the app with my email if I go in the setting...
  • Luke
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Charged me double and won't let me login

So I just made a new spotify account and I put the card information in for premium, and it went through and now it's not letting me login. So i went to my card history, and it says that I have been charged two different times for this purchase, and i...

  • Newbie
  • So I just made a new spotify account and I put the card information in for premium, and it went through and now it's not letting me login. So i went to my card history, and it says that I have been c...
  • Luke
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

premium

PlanPremiumCountry denmarkDeviceiphone 6+Operating System(iOS 10, My Question or Issue why cant i buy spotify peremium for 9kr again????!!!!!

  • Newbie
  • Plan Premium Country  denmark Device iphone 6+ Operating System (iOS 10,    My Question or Issue  why cant i buy spotify peremium for 9kr again????!!!!!
  • Noah
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Payment failure [3 cards tried]

PlanPremium Family (now free 'cause canceled)CountryLithuaniaDeviceDesktopOperating SystemWin10 My Question or IssueMaking it short as it didn't save\post my previous post - Using the family plan for 6 people- Was paying within last year with the sam...

  • Casual Listener
  • Plan Premium Family (now free 'cause canceled) Country Lithuania Device Desktop Operating System Win10   My Question or Issue Making it short as it didn't save\post my previous post &...
  • Billy-J
  • Spotify Star
  • 549 Views
  • 7 replies
  • 1 likes
  • Family Plan
    Payment Problems
    Premium
  • 549 Views
  • 7 replies
  • 1 likes

I accidentally signed my son up for the free trial - realized it- cancelled it_but-now I cant sign u

My Question or Issue I accidentally signed my son up for the free trial - realized it- cancelled it_but-now I cant sign u

  • Newbie
  •     My Question or Issue  I accidentally signed my son up for the free trial - realized it- cancelled it_but-now I cant sign u
  • Noah
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Today Premium Subscription 3 months at £9.99 - earliest cancellation?

PlanPremiumCountryUK My Question or IssueToday I purchased the Premium Subscription for 3 months at £9.99. I want to ensure I make use of the full 3 months. When is the earliest that I can cancel the subscription - but still using the Premium subscri...

  • Newbie
  • Plan Premium Country UK      My Question or Issue Today I purchased  the Premium Subscription for 3 months at £9.99.  I want to ensure I make use of the full 3 months...
  • Noah
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Subscription Options

I would like to update my Spotify payment but could not see the annual coverage option. Only the monthly. How do I choose the annual option?Plan: PremiumCountry: Philippines Device(iPhone)

  • Newbie
  • I would like to update my Spotify payment but could not see the annual coverage option. Only the monthly. How do I choose the annual option? Plan: Premium Country: Philippines   Device ...
  • Billy-J
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Charged twice per month

Why do you charge me 2 times when i only have one account?

  • Newbie
  • Why do you charge me 2 times when i only have one account?
  • Billy-J
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes