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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6132 Views
  • 23 replies
  • 2 likes
  • 6132 Views
  • 23 replies
  • 2 likes

Starbucks Spotify not working for new partner

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I was just hired today and had just cancelled my previous Spotify Students Premium. I go t...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi I wa...
  • KossB
  • Roadie
  • 1201 Views
  • 1 replies
  • 0 likes
  • 1201 Views
  • 1 replies
  • 0 likes

Hulu canceled unexpectedly

My wife forgot to bring music for a recent flight so I told her I could upgrate to premium family just for this month so she could download some music. When I got home I noticed my Hulu no longer worked. I now learned that if you upgrade your account...

  • Visitor
  • My wife forgot to bring music for a recent flight so I told her I could upgrate to premium family just for this month so she could download some music. When I got home I noticed my Hulu no longer wor...
  • KossB
  • Roadie
  • 556 Views
  • 2 replies
  • 0 likes
  • Premium
  • 556 Views
  • 2 replies
  • 0 likes

Can i play the song on my Internet Radio?

Hi. Can i play the song on my Internet Radio? Do i need to obtain any additional license? Thanks.

  • Visitor
  • Hi. Can i play the song on my Internet Radio? Do i need to obtain any additional license? Thanks. 
  • Billy-J
  • Spotify Star
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes

I already paid for premium but still isn't subscribed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Library full but I only have 9250 songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I get an error when I want to add songs to my library. I'm aware of the 10.000 song limit ...

  • Community Legend
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I ...
  • Dangreen4200
  • Regular
  • 2489 Views
  • 15 replies
  • 0 likes
  • 2489 Views
  • 15 replies
  • 0 likes

PLEASE FIX YOUR PAYMENT OPTIONS (if you can, thanks!)

There was another post similar to this question, but the reply to that issue just linked one of the multiple FAQs (which referred to Spotify gift cards, not any other form of payment). So if this does end up answered by a Spotify employee, please fix...

  • Casual Listener
  • There was another post similar to this question, but the reply to that issue just linked one of the multiple FAQs (which referred to Spotify gift cards, not any other form of payment). So if this doe...
  • 5centsless
  • Casual Listener
  • 776 Views
  • 1 replies
  • 0 likes
  • 776 Views
  • 1 replies
  • 0 likes

Music off line

PlanFree/PremiumCountryinternational DeviceAndroid and W10 laptopOperating SystemAndroid 9 and Windows 10 o laptop My Question or IssueIf I purchase Premium, Can I play the musick I download off line, and if so for how long can I play it ?If so, Can ...

  • Casual Listener
  • Plan Free/Premium Country international   Device Android and W10 laptop Operating System Android 9 and Windows 10 o laptop   My Question or Issue If I purchase Premium, Can I pla...
  • Billy-J
  • Spotify Star
  • 670 Views
  • 3 replies
  • 0 likes
  • 670 Views
  • 3 replies
  • 0 likes

Charged regular premium instead of student

This month I was charged the regular premium 9.99 & not the student premium 4.99 which I previously had. I had to go into my account & verify than Im a student AGAIN. If my 12 months as a student were over an email making me aware would have been nic...

  • Newbie
  • This month I was charged the regular premium 9.99 & not the student premium 4.99 which I previously had. I had to go into my account & verify than Im a student AGAIN. If my 12 months as a stu...
  • Billy-J
  • Spotify Star
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes

Solved!! Charged Twice

I have a subscription for spotify premium. For the past two months, I have noticed I have been charged twice. The first transaction on the first day of the month, the next happening the following day. Why is this occuring?

  • Newbie
  • I have a subscription for spotify premium. For the past two months, I have noticed I have been charged twice. The first transaction on the first day of the month, the next happening the following day...
  • Billy-J
  • Spotify Star
  • 859 Views
  • 1 replies
  • 0 likes
  • 859 Views
  • 1 replies
  • 0 likes

PAGAMENTO

Olá, Fiz o pagamento do Spotify Premium há dois dias através do boleto bacário, mas o serviço não foi liberado para mim até agora. Não estava disponível para a escolha do Cartão de Crédito e acabei pagando no boleto. O débito já foi efetuado no banco...

  • Visitor
  • Olá, Fiz o pagamento do Spotify Premium há dois dias através do boleto bacário, mas o serviço não foi liberado para mim até agora. Não estava disponível para a escolha do Cartão de Crédito e acabei p...
  • Luan
  • Spotify Star
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Premium duo in Italy

Hi all, does anybody know if Spotify Premium Duo will soon be available in Italy?

  • Casual Listener
  • Hi all,   does anybody know if Spotify Premium Duo will soon be available in Italy?
  • Billy-J
  • Spotify Star
  • 736 Views
  • 3 replies
  • 0 likes
  • 736 Views
  • 3 replies
  • 0 likes

Premium payment failed

PlanPremiumCountryTurkeyDevice(iPhone 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery month spotify wants my payment informations again and again. Im using the same credi cart at every payment but its doesnt takes ...

  • Visitor
  • Plan Premium Country Turkey Device (iPhone 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Every month spotify wants my payment informations aga...
  • Billy-J
  • Spotify Star
  • 734 Views
  • 1 replies
  • 0 likes
  • 734 Views
  • 1 replies
  • 0 likes

Not able to change credit card number

The subscription section does not have the payment change option. What happened? The KB article is incorrect.Please advise.

  • Visitor
  • The subscription section does not have the payment change option. What happened? The KB article is incorrect. Please advise.
  • Billy-J
  • Spotify Star
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Two Subscription Charges

Plan - PremiumCountry - US DeviceiPhone 8 My Question or IssueHi. I noticed that I'm being charged on my debit card and my credit card for premium accounts. How can I stop the charge on my debit card? Thanks,Adriana

  • Visitor
  • Plan - Premium Country - US   Device iPhone 8     My Question or Issue Hi. I noticed that I'm being charged on my debit card and my credit card for premium accounts. How can I ...
  • Billy-J
  • Spotify Star
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium family plan

I have Spotify premium and it won’t let me listen to any of my downloaded songs and it says I’m on Spotify free. Someone please help. I’m freakin our PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iO...

  • Casual Listener
  • I have Spotify premium and it won’t let me listen to any of my downloaded songs and it says I’m on Spotify free. Someone please help. I’m freakin our  Plan Free/Premium Country   Devic...
  • Katerina
  • Spotify Legend
  • 1533 Views
  • 3 replies
  • 1 likes
  • 1533 Views
  • 3 replies
  • 1 likes

Changing payment method not working

PlanPremium FamilyCountryBulgariaDeviceirrelevantOperating Systemirrelevant My Question or IssueHi guys, Recently my credit card got held by an ATM and the bank issued a new one. I got it and while it still wasn't activated I tried to update my payme...

  • Casual Listener
  • Plan Premium Family Country Bulgaria Device irrelevant Operating System irrelevant   My Question or Issue Hi guys,   Recently my credit card got held by an ATM and the bank issu...
  • Jose_M
  • Spotify Star
  • 719 Views
  • 3 replies
  • 0 likes
  • 719 Views
  • 3 replies
  • 0 likes

Tengo cargos que no concuerdan con mi pago de membresía

PlanPremiumCountryMéxico Device(iPhone Operating System(iOS My Question tengo un cargo del día 10 de julio que no concuerda con mi fecha de corte 15 para empezar al igual que la cantidad que pago mensualmente por lo cual este me sale tengo dos cargos...

  • Visitor
  •   Plan Premium Country México  Device (iPhone  Operating System (iOS    My Question  tengo un cargo del día 10 de julio que no concuerda con mi fecha de corte...
  • Jose_M
  • Spotify Star
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

About to give up trying

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just want to listen to my music but I’m considering just sticking with YouTube Premium. So ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • Billy-J
  • Spotify Star
  • 646 Views
  • 1 replies
  • 0 likes
  • Premium payment
    Premium payment problem
  • 646 Views
  • 1 replies
  • 0 likes

Solved!! Why, i'm premium, and you show ad?

Why Spotify show me ad ?I really don't like the reggaeton and go the home page and see that first, is horrible.i pay for a premium account and you promise no ad. PlanPremiumCountryHonduras Operating SystemWindows 10 My Question or Issue

Screenshot (10).png
  • Newbie
  • Why Spotify show me ad ? I really don't like the reggaeton and go the home page and see that first, is horrible. i pay for a premium account and you promise no ad.   Plan Premium Count...
  • Billy-J
  • Spotify Star
  • 957 Views
  • 3 replies
  • 0 likes
  • 957 Views
  • 3 replies
  • 0 likes