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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5298 Views
  • 23 replies
  • 2 likes
  • 5298 Views
  • 23 replies
  • 2 likes

Solved!! Google Home Mini Order Was Cancelled

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI recently got a Spotify Premium Subscription to order the Google Home Mini and I got the email to redeem. I went to redeem and it took me to a screen saying the "order wa...

  • Music Fan
  • Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue I recently got a Spotify Premium Subscription to order the Google Home Mini and I got the email...
  • askariya
  • Music Fan
  • 6109 Views
  • 15 replies
  • 5 likes
  • 6109 Views
  • 15 replies
  • 5 likes

Solved!! Charged Twice For Premium To Family Upgrade Via Payforit & Paypal

Hi, I'm hoping someone can help me figure this out.I recently upgraded from Premium (paying with Payforit via my Virgin Media bill) to Premium Family (paying with Paypal) and - as expected - i've been charged for both Premium (£9.99 via Virgin Media)...

  • Casual Listener
  • Hi, I'm hoping someone can help me figure this out. I recently upgraded from Premium (paying with Payforit via my Virgin Media bill) to Premium Family (paying with Paypal) and - as expected - i've...
  • zaahn
  • Casual Listener
  • 655 Views
  • 2 replies
  • 0 likes
  • 655 Views
  • 2 replies
  • 0 likes

Superuser Contribution Didn't received RM2 3 mnth promotion.

I choose RM2 3 month promotion by using credit card. But after the payment is process , there show me I paid RM14.90 as a premium user. But I choose RM2 , how come become RM14.90 ? Btw, I am a new user that haven't been use any premium yet.and I defi...

  • Newbie
  • I choose RM2 3 month promotion by using credit card. But after the payment is process , there show me I paid RM14.90 as a premium user. But I choose RM2 , how come become RM14.90 ? Btw, I am a new us...
  • Jemi
  • Spotify Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dopo la sospensione dell'account non riesco a ritornare a Premium

Avevo fatto l'abbonamento Spotify Premium ma purtroppo non ho avuto modo di pagarlo per un po' e mi hanno sospeso l'account. Adesso che riesco a pagare ho provato ad aggiornare il metodo di pagamento ma mi dava errore, allora ho seguito il consiglio ...

  • Newbie
  • Avevo fatto l'abbonamento Spotify Premium ma purtroppo non ho avuto modo di pagarlo per un po' e mi hanno sospeso l'account.  Adesso che riesco a pagare ho provato ad aggiornare il metodo di pa...
  • Jemi
  • Spotify Legend
  • 1517 Views
  • 1 replies
  • 0 likes
  • 1517 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paypal

PlanPremium student discountCountryBelgiumDeviceLaptopOperating SystemWindows 10 My Question or IssueSo I've got spotify premium with student discount for a while now, and i pay the subsription with paypal. My paypal is linked with a debit card to my...

  • Newbie
  •   Plan Premium student discount Country Belgium Device Laptop Operating System Windows 10   My Question or Issue So I've got spotify premium with student discount for a while now...
  • Jemi
  • Spotify Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago con America Express

Hola, buen día.por estos días no cuento con tarjeta Visa ni MasterCard, pero si con una tarjeta American Express. He intentando hacer el ingreso de la tarjeta pero no aparece ese tipo de tarjeta para Chile. Leí otros comentarios e indica que si se pu...

  • Newbie
  • Hola, buen día. por estos días no cuento con tarjeta Visa ni MasterCard, pero si con una tarjeta American Express. He intentando hacer el ingreso de la tarjeta pero no aparece ese tipo de tarjeta pa...
  • Jemi
  • Spotify Legend
  • 828 Views
  • 1 replies
  • 0 likes
  • 828 Views
  • 1 replies
  • 0 likes

Premium?

If I cancel my premium plan will my saved playlists be deleted? If I cancel premium and then want to upgrade back to premium at a later date again, can I see th same playlists that I have created on my premium today?

  • Newbie
  • If I cancel my premium plan will my saved playlists be deleted? If I cancel premium and then want to upgrade back to premium at a later date again, can I see th same playlists that I have created on ...
  • Billy-J
  • Spotify Star
  • 403 Views
  • 1 replies
  • 0 likes
  • Pr
  • 403 Views
  • 1 replies
  • 0 likes

Solved!! I payed for offer 3 months for 99 cents but got nothing

PlanFree/PremiumCountryNetherlandsDeviceSamsung Galaxy s7 neoOperating Android My Question or Issuepayed on this account *snip* and with verification it verified my Facebook. Spotify accepted my payment but on none of the 2 accounts is premium activa...

  • Casual Listener
  •   Plan Free/Premium Country Netherlands Device Samsung Galaxy s7 neo Operating  Android   My Question or Issue payed on this account *snip* and with verification it verified...
  • DirkSchiele
  • Casual Listener
  • 910 Views
  • 12 replies
  • 0 likes
  • 910 Views
  • 12 replies
  • 0 likes

Pagamento confirmado em minha conta de email, porém o Spotify não abre como Premium?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 405 Views
  • 3 replies
  • 0 likes
  • 405 Views
  • 3 replies
  • 0 likes

Receiving error message "Something went wrong. Try again, or get help" when redeeming Premium card c

PlanFree (currently)CountryUnited StatesDeviceLG Phoenix 3, HP Chromebook, PS4Operating SystemAndroid, Chrome My Question or IssueHello,When I try to redeem my code for a $10 Spotify card, it does not work. I recieve an error message that says the te...

  • Visitor
  • Plan Free (currently) Country United States Device LG Phoenix 3, HP Chromebook, PS4 Operating System Android, Chrome   My Question or Issue Hello, When I try to redeem my code for a $...
  • Billy-J
  • Spotify Star
  • 1305 Views
  • 1 replies
  • 0 likes
  • 1305 Views
  • 1 replies
  • 0 likes

Can't leave Family plan

PlanPremium for FamilyCountryCanada My Question or IssueI recently started university and I wanted to take advantage of the student discount. I realized I have been on a family plan for the last couple of years and I want to leave the plan. So I went...

  • Casual Listener
  • Plan Premium for Family Country Canada   My Question or Issue I recently started university and I wanted to take advantage of the student discount. I realized I have been on a family plan ...
  • Billy-J
  • Spotify Star
  • 610 Views
  • 3 replies
  • 0 likes
  • 610 Views
  • 3 replies
  • 0 likes

Spotify wont accept my credit card

Good day too you. The problem is Spotify keep saying that my payment is unsuccesful, those my credit card has enough fund and still valid. I have tried with both Visa and Master card too, I really wanted to buy that 5900VND subcription for 3 months f...

  • Casual Listener
  • Good day too you. The problem is Spotify keep saying that my payment is unsuccesful, those my credit card has enough fund and still valid. I have tried with both Visa and Master card too, I really wa...
  • Billy-J
  • Spotify Star
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

trying to change country for student price

Plan Regular to StudentPremiumCountry: CA to US My Question or Issue I have been going to school in the states (I am a Canadian and therefore my account is under CANADA), but when I go to change my country settings as per what is suggested online, Un...

  • Newbie
  •   Plan Regular to Student Premium Country: CA to US   My Question or Issue   I have been going to school in the states (I am a Canadian and therefore my account is under CANADA)...
  • Billy-J
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

I cant find mobile payment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 612 Views
  • 6 replies
  • 0 likes
  • mobile payment
  • 612 Views
  • 6 replies
  • 0 likes

My Spotify Free acts like SoundCloud Free

PlanFreeCountryUSADeviceOnePlus 7 proOperating SystemAndroid 9.8 My Question or IssueIs this a new feature because I don't want to get charged.I can now chose whatever song and skip back and forth without shuffle. I can't download and still get adds....

  • Casual Listener
  • Plan Free Country USA Device OnePlus 7 pro Operating System Android 9.8   My Question or Issue Is this a new feature because I don't want to get charged. I can now chose whatever song...
  • Billy-J
  • Spotify Star
  • 651 Views
  • 3 replies
  • 0 likes
  • 651 Views
  • 3 replies
  • 0 likes

Solved!! 6 Month Subscriptions

PlanPremiumCountryViet NamDeviceiPhone 6, PCOperating SystemiOS, Window 10 My Question or IssueRight now I'm still using the Spotify premium Renew Monthly.I would love to Subscrice to Spotify for 6 months or a year. But i can't change the plan in my ...

  • Casual Listener
  • Plan Premium Country Viet Nam Device iPhone 6, PC Operating System iOS, Window 10   My Question or Issue Right now I'm still using the Spotify premium Renew Monthly. I would love to S...
  • Billy-J
  • Spotify Star
  • 2140 Views
  • 7 replies
  • 0 likes
  • 2140 Views
  • 7 replies
  • 0 likes

Spotify family the Netherlands...do I delete my own Spotify premium account??

Hello Spotifyettes and Spotifyers,My Mum has subscribed to a Spotify Family account. I already have a Spotify Premium account.Now it seems we both pay for Spotify, while I can use it under her account. I don't know if she has to offically invite me? ...

  • Music Fan
  •    Hello Spotifyettes and Spotifyers, My Mum has subscribed to a Spotify Family account.  I already have a Spotify Premium account. Now it seems we both pay for Spotify, while I ca...
  • Billy-J
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Spotify gift card not working :(

PlanFree (want to buy premium)CountryU.S.A.Device IPod TouchOperating SystemiOS 12.3.1. My Question or IssueJust a bit of backstory so you can understand it more. I bought a Spotify gift card at Target maybe 3 days ago. I got home and tried to redeem...

  • Regular
  •   Plan Free (want to buy premium) Country U.S.A. Device  IPod Touch Operating System iOS 12.3.1.   My Question or Issue Just a bit of backstory so you can understand it more...
  • Billy-J
  • Spotify Star
  • 641 Views
  • 5 replies
  • 0 likes
  • 641 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Family

On a retiré l’abonnement premium de mon frère car Spotify n’arrive pas a prouver qu’on habite à la meme adresse ! Veuillez vite trouver une solution, je suis prête à donner n’importe quelle preuves que nous habitons à la même adresse.

  • Casual Listener
  • On a retiré l’abonnement premium de mon frère car Spotify n’arrive pas a prouver qu’on habite à la meme adresse !  Veuillez vite trouver une solution, je suis prête à donner n’importe quelle pr...
  • Billy-J
  • Spotify Star
  • 316 Views
  • 3 replies
  • 0 likes
  • 316 Views
  • 3 replies
  • 0 likes

I can’t change my gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes