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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76193 Views
  • 27 replies
  • 5 likes
  • 76193 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43356 Views
  • 19 replies
  • 2 likes
  • 43356 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31383 Views
  • 17 replies
  • 3 likes
  • 31383 Views
  • 17 replies
  • 3 likes

Solved!! Confusing renewal + increased annual fee?

PlanPremium CountryCanada My Question or Issue Yesterday I saw a big red banner in the app that Spotify had been unable to charge my card for the annual renewal. So I clicked through in the Spotify app, and I ended up on three options:- Family plan: ...

  • Casual Listener
  • Plan Premium   Country Canada    My Question or Issue   Yesterday I saw a big red banner in the app that Spotify had been unable to charge my card for the annual renewal.&...
  • granger49
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Upgrading existing Premium Account to a Family Plan

PlanPremiumCountry CanadaDeviceSamsung Galaxy 8Operating SystemOreo My Question or Issue I currently have a premium plan but i’m Looking to upgrading this to a family plan to add some members of my family. I have already prepaid for the year of my pr...

  • Newbie
  • Plan Premium Country  Canada Device Samsung Galaxy 8 Operating System Oreo   My Question or Issue  I currently have a premium plan but i’m Looking to upgrading this to a fami...
  • Brunelicia
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Change another People

Gentlemen, I bought a Premium 1 month (Gift Card), 8 days ago. In the meantime, I won a Premium Family subscription. I would like to spend the remainder of the 22 for my brother and register the familar code in my account. Thankful.

  • Newbie
  • Gentlemen, I bought a Premium 1 month (Gift Card), 8 days ago. In the meantime, I won a Premium Family subscription. I would like to spend the remainder of the 22 for my brother and register the fami...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Create new premium account with same music preferences/cookies

Me and my roomate have similar taste in music and used the same premium account for the house we lived in. We are in the process of moving to different states but now I want to ask if I could start my own premium account with the same preferences and...

  • Casual Listener
  • Me and my roomate have similar taste in music and used the same premium account for the house we lived in.  We are in the process of moving to different states but now I want to ask if I could s...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Had to pay twice for spotify premium to work

PlanFree/PremiumCountryEstoniaDevice(iPhone Operating System(iOS 10)My Question or IssueHello! I got a premium for 6.99€, but it didn't work. I checked the status of my subscription only to see that I still have the free version. Money's gone. So I b...

  • Newbie
  • Plan Free/Premium Country Estonia Device (iPhone 😎 Operating System (iOS 10) My Question or Issue Hello! I got a premium for 6.99€, but it didn't work. I checked the status of my subscripti...
  • Daisy
  • Spotify Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Subscription

PlanPremiumCountry U.S.DeviceMoto e5 playOperating SystemAndroid version 8.0.0 My Question or Issue I use a prepaid Walmart credit card to pay for Spotify. My purchase history for the card shows that on 1/15/19 I was charged for my subscription. Yet ...

  • Newbie
  • Plan Premium Country  U.S. Device Moto e5 play Operating System Android version 8.0.0   My Question or Issue  I use a prepaid Walmart credit card to pay for Spotify. My purch...
  • Brunelicia
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription is billed twice

I upgraded my regular paid subscription to a family plan and now my family is on the plan however I am being charged monthly for a regular account (9.99) and a family account (14.99) . How can I get the regular account to stop being charged to my cre...

  • Newbie
  • I upgraded my regular paid subscription to a family plan and now my family is on the plan however I am being charged monthly for a regular account (9.99) and a family account (14.99) . How can I...
  • Daisy
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Double charged

My Question or Issue I recently checked my bank statement and noticed that I was charged on the 22nd of January 2019, then again today (24th January 2019). Both times money was deducted from my account. Why was I double charged if the payment went th...

  • Newbie
  •   My Question or Issue  I recently checked my bank statement and noticed that I was charged on the 22nd of January 2019, then again today (24th January 2019). Both times money was deducte...
  • Daisy
  • Spotify Legend
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Premium disappeared?

PlanPremiumCountry USDeviceIpod Operating SystemiOS 10 (or the most recent update) My Question or Issue I recieved an e-mail saying my spotify account couldn't be paid. I tried following the steps and re-entering my information but it kept taking me ...

  • Casual Listener
  •   Plan Premium Country  US Device Ipod  Operating System iOS 10 (or the most recent update)   My Question or Issue  I recieved an e-mail saying my spotify account ...
  • Brunelicia
  • Community Legend
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment for Gift card not getting through in Singapore

Hi,When i try to purchase a gift card in Singapore and use a local payment method, it does not complete the transaction and says payment failed. Has anyone from Singapore faced such a scenario and had it solved? ThanksRajaram

  • Visitor
  • Hi, When i try to purchase a gift card in Singapore and use a local payment method, it does not complete the transaction and says payment failed. Has anyone from Singapore faced such a scenario and ...
  • Peter
  • Spotify Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • Gift Card
    Payments
    singapore
  • 415 Views
  • 1 replies
  • 0 likes

OVERCHARGE FOR STUDENT PREMIUM

I already renewed my student premium account and was verified using student email address. Why am I being charged for $9.99 AGAIN!? I already addressed this issue after the first over charge and received a refund of $5. SPOTIFY, I shouldn't have to a...

  • Newbie
  • I already renewed my student premium account and was verified using student email address. Why am I being charged for $9.99 AGAIN!? I already addressed this issue after the first over charge and...
  • Brunelicia
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Changing countries without changing credit card?

I'm a premium user and would like to change my country settings as I have moved from Canada to Mexico on an indefinite basis. However, Spotify indicates that in order to change the country, I must input a payment method issued by the new country...bu...

  • Casual Listener
  •   I'm a premium user and would like to change my country settings as I have moved from Canada to Mexico on an indefinite basis. However, Spotify indicates that in order to change the country, I...
  • Maxim
  • Spotify Star
  • 567 Views
  • 3 replies
  • 1 likes
  • 567 Views
  • 3 replies
  • 1 likes

Solved!! Hey this isnt right, I am being charged a district of clumbia tax but im in the U.S.?

Can someone help me please, my account is being charged with a district of columbia tax but I live in the US and have no clue as to why it would think that I'm in a different country and would like to fix itPlanPremiumCountry US

  • Casual Listener
  • Can someone help me please, my account is being charged with a district of columbia tax but I live in the US and have no clue as to why it would think that I'm in a different country and would like t...
  • mliebler27
  • Casual Listener
  • 2720 Views
  • 11 replies
  • 1 likes
  • added
    Colimbia
    tax
  • 2720 Views
  • 11 replies
  • 1 likes

Solved!! Payment failed for unknown reasons

PlanPremium for familyCountry LithuaniaDeviceHuawei P20 LiteOperating SystemEmui 8.0 My Question or Issue So on the ninth day of month i get a bill to pay for the premium but this month my mom changed her bank account card cause the old one expired, ...

  • Casual Listener
  •   Plan Premium for family Country  Lithuania Device Huawei P20 Lite Operating System Emui 8.0   My Question or Issue  So on the ninth day of month i get a bill to pay f...
  • Edvinas1
  • Casual Listener
  • 504 Views
  • 6 replies
  • 0 likes
  • 504 Views
  • 6 replies
  • 0 likes

Charged for trial version

Hello, I have subsribed my account to special promotion Premium Spotify registered till December 31st 2018 which was written will be charged by 0.99EUR per month for 3 months, but I was charged 5.99EUR, which is normal not promoted price and I dont a...

  • Newbie
  • Hello,   I have subsribed my account to special promotion Premium Spotify registered till December 31st 2018 which was written will be charged by 0.99EUR per month for 3 months, but I was char...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Switched from Premium to Family Premium

TNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry GERMANY Deviceiphone7, 6, Alexa, etc Operating System My Question or Issue Today I switched from premium to fami...

  • Newbie
  • TNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  GERMANY  Device iphone7, 6, Alexa, etc&nb...
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • Family account wrong name
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Plano Familiar

PlanPremium familiarCountry BrasilDeviceSamsung galaxy S7Operating SystemAndroid My Question or Issue Meu pai contratou o plano premium familiar, mas não consegue colocar eu e meu irmão.Já fiz todos os passos que pediram no site para reenviar, mas nã...

  • Casual Listener
  • Plan Premium familiar Country  Brasil Device Samsung galaxy S7 Operating System Android   My Question or Issue  Meu pai contratou o plano premium familiar, mas não consegue c...
  • Bittencourt
  • Spotify Star
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

Spotify Gift Card - Exsisting Student Account

PlanStudent/PremiumCountryGermany My Question or Issue Hello,I had a student account and I got an 60 € gift-card. I activated the card to prevent it from decaying. Result is, that I'm having a 6 Month premium account instead of my Student account. Wh...

  • Newbie
  • Plan Student/Premium Country Germany  My Question or Issue   Hello, I had a student account and I got an 60 € gift-card. I activated the card to prevent it from decaying. Result...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Hulu Resubscribe

Hello! I’ve been subscribed to the Hulu & Premium plan for months now and sudddenly I’m not able to use my Hulu account any longer. When I attempt to log in, it states that I need to “renew my subscription”. I’ve attempted to activate it again and it...

  • Newbie
  • Hello! I’ve been subscribed to the Hulu & Premium plan for months now and sudddenly I’m not able to use my Hulu account any longer. When I attempt to log in, it states that I need to “renew my su...
  • Billy-J
  • Spotify Star
  • 1994 Views
  • 1 replies
  • 0 likes
  • 1994 Views
  • 1 replies
  • 0 likes