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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1481 Views
  • 19 replies
  • 1 likes
  • 1481 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47414 Views
  • 20 replies
  • 3 likes
  • 47414 Views
  • 20 replies
  • 3 likes

Solved!! Charged for premium on free trial

Hi, Suscribi a spotify family con 30 dias de prueba gratis y ha sido cobrado!!Pueden orientarme que debo hacer ?Gracias !!

  • Newbie
  • Hi, Suscribi a spotify family con 30 dias de prueba gratis y ha sido cobrado!! Pueden orientarme que debo hacer ? Gracias !!  
  • Luan
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Eliminar suscripción con empresa de telefonía

Buenos días, hace aproximadamente un mes, adquirí la suscripción en la cual podria pagar dicha suscripción a través de mi recibo de telefonía, pero hoy quiero eliminar la suscripción, cuando me acerco al panel de usuario/suscripción no me aparece el ...

  • Newbie
  • Buenos días, hace aproximadamente un mes, adquirí la suscripción en la cual podria pagar dicha suscripción a través de mi recibo de telefonía, pero hoy quiero eliminar la suscripción, cuando me acerc...
  • Luan
  • Spotify Star
  • 1282 Views
  • 1 replies
  • 0 likes
  • 1282 Views
  • 1 replies
  • 0 likes

Solved!! Downloaded music quality on premium - simply questions

Hello. On begin - sorry for my bad english here :(.I have two simples question. I see spotify in premium offers 320 kb/s on very high quality. But there is nothing about offline mode / downloaded , so if i downloaded it also as high quality in settin...

  • Newbie
  • Hello. On begin - sorry for my bad english here :(. I have two simples question.   I see spotify in premium offers 320 kb/s on very high quality. But there is nothing about offline mode / dow...
  • Luan
  • Spotify Star
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

Solved!! How can I check the entire card number in the subscription?

PlanPremium My question or problemI need to know the whole number of my card stored in the spotify system. How can I do this? the last four digits aren't needed for me.

  • Newbie
  •   Plan Premium   My question or problem I need to know the whole number of my card stored in the spotify system. How can I do this? the last four digits aren't needed for me.
  • Luan
  • Spotify Star
  • 657 Views
  • 1 replies
  • 0 likes
  • 657 Views
  • 1 replies
  • 0 likes

I canceled my suscription and they still charging in my bank account

PlanFree/PremiumCountryMéxico Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor second time I got a charge in my card but I canceled my suscription almos 2 months ...

  • Regular
  • Plan Free/Premium Country México  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue F...
  • Bittencourt
  • Spotify Star
  • 383 Views
  • 8 replies
  • 0 likes
  • 383 Views
  • 8 replies
  • 0 likes

subcripcion

My Question or IssueSe me debita spotify premium en dos tarjetas. como hago para desactivar o eliminar una de la tarjetas? gracias.Plan Premium, Country Argentina My Question or Issue

  • Newbie
  • My Question or Issue Se me debita spotify premium en dos tarjetas. como hago para desactivar o eliminar una de la tarjetas? gracias. Plan Premium, Country Argentina     &nbsp...
  • Bittencourt
  • Spotify Star
  • 232 Views
  • 1 replies
  • 1 likes
  • debito en dos tarjetas
  • 232 Views
  • 1 replies
  • 1 likes

Premium duo, still charged for single Premium

PlanPremiumCountryDenmarkDevice(iPhone 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a Premium subscription and I was paying for it but now I switched for a Duo with my friend and he is the one that is paying for...

  • Casual Listener
  • Plan Premium Country Denmark Device (iPhone 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had a Premium subscription and I was paying for it...
  • Bittencourt
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Alterei o cartão de pagamento e perdi o desconto de estudante

PlanPremium (Student)CountryPortugalDeviceAnyOperating SystemAny My Question or IssueRecebi uma notificação no email a informar que o meu pagamento tinha falhado.Fui confirmar e de facto o cartão de crédito tinha expirado, então associei um novo cart...

  • Newbie
  • Plan Premium (Student) Country Portugal Device Any Operating System Any   My Question or Issue Recebi uma notificação no email a informar que o meu pagamento tinha falhado. Fui confir...
  • Bittencourt
  • Spotify Star
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Free google home mini Canada

PlanFree/PremiumCountryCanada/ QuébecDevice Operating System My Question or IssueHi, I was looking for the google home mini for free promotion.. Can't find it anywhere on internet or spotify website.. Can anyone help me ? I'm in Canada

  • Casual Listener
  • Plan Free/Premium Country Canada/ Québec Device   Operating System     My Question or Issue Hi,  I was looking for the google home mini for free promotion.. Can't find ...
  • Luan
  • Spotify Star
  • 200 Views
  • 3 replies
  • 0 likes
  • 200 Views
  • 3 replies
  • 0 likes

Cancel a charge from Premium to Premium for Students?

I was still under the impression that the Spotify offer to pay the full $9.99 price and receive the free Google Home mini was still an option since it said that the end date for this offer was for May 9 (or until supplies lasted). I signed up for thi...

  • Newbie
  • I was still under the impression that the Spotify offer to pay the full $9.99 price and receive the free Google Home mini was still an option since it said that the end date for this offer was for Ma...
  • Luan
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Prepaid card automatic renewal

Hi,I'm currently on Spotify Premium for 3 months now, and recently I noted that the Subscription was changed to "Your plan will automatically renew on 11/5/19 and you'll be charged xxx". I'm currently paying via my prepaid SIM card. Can I confirm tha...

  • Newbie
  • Hi, I'm currently on Spotify Premium for 3 months now, and recently I noted that the Subscription was changed to "Your plan will automatically renew on 11/5/19 and you'll be charged xxx". I'm curren...
  • Jᴀᴄᴋ
  • Roadie
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

part of premium duo, but stilled paid for one more month

My Question or Issueim a part of premium duo with my friend and he should have paid the 28/4. but he didnt have money for it before the 1st. Then I was charged for one month payment like I wasnt a part of the premium duo. Will I be charged again the ...

  • Casual Listener
  • My Question or Issue im a part of premium duo with my friend and he should have paid the 28/4. but he didnt have money for it before the 1st. Then I was charged for one month payment like I wasnt a ...
  • A_Musicophile
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Finally received my Google Home email, but all items are sold out

Plan - PremiumCountryCanadaDevicePixel XL2, Windows 7 PC.Operating SystemN/AMy Question or IssueI applied for the Google Home Mini promo earlier this week (around 4/8/2019) and finally receievd my "Your Google Home Mini is now availble" email today (...

  • Casual Listener
  • Plan - Premium Country Canada Device Pixel XL2, Windows 7 PC. Operating System N/A My Question or Issue I applied for the Google Home Mini promo earlier this week (around 4/8/2019) and...
  • kyleadam81
  • Casual Listener
  • 883 Views
  • 13 replies
  • 4 likes
  • 883 Views
  • 13 replies
  • 4 likes

Paypal Payment Option and Family plan not available in Egypt

PlanPremiumCountryEgypt DeviceMultipleOperating SystemAndroid 9, Windows 10 My Question or IssueWill there be a Paypal Payment Option and Family plan available in Egypt anytime soon?In the mean time other copycat services already have this available ...

  • Newbie
  • Plan Premium Country Egypt   Device Multiple Operating System Android 9, Windows 10   My Question or Issue Will there be a Paypal Payment Option and Family plan available in Egyp...
  • Robert_W
  • Community Legend
  • 307 Views
  • 1 replies
  • 1 likes
  • 307 Views
  • 1 replies
  • 1 likes

How do I get premium through the app?

CountryEngland Device(iPhone 6)Operating System(iOS 11) Is there no way I can get premium through the Spotify app itself? Only asking as my internet application won’t let me open it at the moment

  • Newbie
  •   Country England  Device (iPhone 6) Operating System (iOS 11)   Is there no way I can get premium through the Spotify app itself? Only asking as my internet application won’t...
  • Robert_W
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • Premium free trail compulsory
  • 350 Views
  • 1 replies
  • 0 likes

[Canada]Google Home Mini Order Cancelled and Spotify Told Me They Can't Do Anything

After using the promotion link for the Google Home Mini and the order went through, Google Store cancelled my order. I think there was something wrong with the billing address.GS cancelled order email I called Google Store, they said I need to contac...

0ccef7a2b2 5eea482426 77d0bb5033 addc5ecb06
  • Casual Listener
  • After using the promotion link for the Google Home Mini and the order went through, Google Store cancelled my order. I think there was something wrong with the billing address. GS cancelled order ...
  • askariya
  • Music Fan
  • 1202 Views
  • 4 replies
  • 0 likes
  • promotion
  • 1202 Views
  • 4 replies
  • 0 likes

I’ve paid my subscription but I’m still having free account and Idk why

I had some issues with my credit card so I go back to free 2 days ago, I paid my subscription again today and I’m still being free in Spotify, can somebody help me?PlanFree/PremiumCountryMéxico DeviceIphone XSOperating System(iOS 10) My Question or I...

  • Newbie
  • I had some issues with my credit card so I go back to free 2 days ago, I paid my subscription again today and I’m still being free in Spotify, can somebody help me? Plan Free/Premium Country Méxi...
  • Bittencourt
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Premium with Hulu

Premium USA iphone 8+ but did it through my Ps4 IOS 12.2 I subscribed to spotify premium because of the new promotion premium with Hulubought the subscription through my ps4 but didn't receive my Hulu subscription ??

  • Casual Listener
  •     Premium   USA   iphone 8+ but did it through my Ps4    IOS 12.2     I subscribed to spotify premium because of the new promotion  premium ...
  • Billy-J
  • Spotify Star
  • 1669 Views
  • 3 replies
  • 0 likes
  • Hulu
    PREMIUM INTRODUCTION OFFER
  • 1669 Views
  • 3 replies
  • 0 likes

spotify charge me twice for march and April subscription

PlanPremiumCountryMalaysiaDeviceiPhone6Operating SystemiOS 12 My Question or Issuemy bank account has been charged twice for march and April subscription. Is spotify going to refund my money?

  • Newbie
  • Plan Premium Country Malaysia Device iPhone6 Operating System iOS 12   My Question or Issue my bank account has been charged twice for march and April subscription. Is spotify going to...
  • Luan
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Subscription changed from Family Premium to Single Premium on its own.

PlanPremium Family, but it swtiched to Premium Sinlge on it’s own.Country DeviceApple iPhones, windows computersOperating System(iOS, Windows 10) My Question or Issue My husband started getting ads while he was listening to music. I still have premiu...

  • Casual Listener
  • Plan Premium Family, but it swtiched to Premium Sinlge on it’s own. Country   Device Apple iPhones, windows computers Operating System (iOS, Windows 10)   My Question or Issue &nb...
  • Billy-J
  • Spotify Star
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes