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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21939 Views

28 replies

4 likes

  • 21939 Views
  • 28 replies
  • 4 likes

Accused of chargeback

Spotify had recently disabled my account accusing me of a charge back that never occurred. Support reactivated my account but removed my paid for premium package. I have gone in circles with support for three days now and they refuse to either return...

Newbie

Spotify had recently disabled my account accusing me of a charge back that never occurred. Support reactivated my account but removed my paid for premium package. I have gone in circles with support ...

Billy-J

Spotify Star

865 Views

3 replies

0 likes

  • 865 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium issue due to failed charge

Dear community, The last 7 months I have been using Spotify premium student, whereas I was paying 5 euro's per month for premium membership. I have been using paypal to issue the payments to spotify. Recently, due to an outstanding debt on paypal, I ...

Regular

Dear community,   The last 7 months I have been using Spotify premium student, whereas I was paying 5 euro's per month for premium membership. I have been using paypal to issue the payments to...

Ivan

Spotify Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Por qué me cobraron doble este mes?

Buenos días, yo quería saber porque este mes se me cobró el doble de mi suscripción, lo noté hace 3 días y hablé con mi banco porque solo me aparecía un cobro y ellos me dijeron que era un cobro congelado de Spotify y que en unos días lo iban a liber...

Visitor

Buenos días, yo quería saber porque este mes se me cobró el doble de mi suscripción, lo noté hace 3 días y hablé con mi banco porque solo me aparecía un cobro y ellos me dijeron que era un cobro cong...

Elena

Moderator

621 Views

1 replies

0 likes

  • 621 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Something went wrong" error to pay for Premium

PlanFreeCountryUSA My Question or IssueHi, I am trying to get the 3 month trial and then start a subscription for Premium and I am receiving an error for my payment methods. I have tried to trouble shoot this and have gone through the support page su...

Visitor

Plan Free Country USA   My Question or Issue Hi, I am trying to get the 3 month trial and then start a subscription for Premium and I am receiving an error for my payment methods. I have t...

Xenia

Moderator

1810 Views

3 replies

2 likes

  • 1810 Views
  • 3 replies
  • 2 likes

Spotify premium duo

Hoe kan ik premium duo activerenIk heb nu een Spotify premium abbo Thx

Casual Listener

Hoe kan ik premium duo activeren Ik heb nu een Spotify premium abbo   Thx

Billy-J

Spotify Star

826 Views

5 replies

1 likes

  • 826 Views
  • 5 replies
  • 1 likes

My debit card was charged even though premium was denied

PlanPremiumIndia DeviceRedmi 6 proOperating System(Android pie) My Question or IssueI recently used a card which belonged to my step father to recharge my Spotify premium. Its was a visa card registered in the name of his company/business. When i tri...

Visitor

Plan Premium India   Device Redmi 6 pro Operating System (Android pie)   My Question or Issue I recently used a card which belonged to my step father to recharge my Spotify premiu...

Maxim

Spotify Star

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Premium subscription not active after payment

PlanPremiumCountry IndiaOperating SystemAndroid oreo My Question or IssueI have been charged for premium yearly plan but still have a free account

Regular

  Plan Premium Country  India Operating System Android oreo   My Question or Issue I have been charged for premium yearly plan but still have a free account

Billy-J

Spotify Star

1036 Views

10 replies

0 likes

  • 1036 Views
  • 10 replies
  • 0 likes

BR- NÃO RECEBI MEU PRIMEIRO MÊS GRÁTIS

Bom dia, No dia 30/03/2017 efetuei o cadastro com a Spotify o plano Premium familiar, e dizia que tínhamos 30 dias grátis, porém no dia 01/04/2017 já foi debitado o valor no meu cartão de crédito, gostaria que verificassem. O valor deveria ser cobrad...

Newbie

Bom dia,   No dia 30/03/2017 efetuei o cadastro com a Spotify o plano Premium familiar, e dizia que tínhamos 30 dias grátis, porém no dia 01/04/2017 já foi debitado o valor no meu cartão de cr...

AnnaRaxxel

Casual Listener

980 Views

1 replies

1 likes

Social & Random
  • 980 Views
  • 1 replies
  • 1 likes

Superuser Contribution Free 6 months

This is now my third time attempting to sign up for a 6 month trial with my xbox live offers every single time i click the link it brings me to this website where a 3 month offer is all i can get.. I have not had premium nor do i have plans to since ...

Visitor

This is now my third time attempting to sign up for a 6 month trial with my xbox live offers every single time i click the link it brings me to this website where a 3 month offer is all i can get.. I...

Elena

Moderator

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failure

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI paid for a Premium Family at 12th of may (receiptnr: 1309600006286101-1-1, but because i ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi I p...

Xenia

Moderator

522 Views

3 replies

0 likes

  • 522 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium Gutschein eingelöst, habe aber Family Abo

Hallo zusammen,ich habe seit einiger Zeit Premium Family und leider versucht, einen Spotify Premium Gutschein einzulösen. Ich habe leider zu spät gelesen, dass dieser Gutschein nicht bei Premium Family eingelöst werden kann.Kann ich das irgendwie rüc...

Visitor

Hallo zusammen, ich habe seit einiger Zeit Premium Family und leider versucht, einen Spotify Premium Gutschein einzulösen. Ich habe leider zu spät gelesen, dass dieser Gutschein nicht bei Premium Fa...

Elena

Moderator

1556 Views

1 replies

0 likes

  • 1556 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Transaction Failed

PlanFree/PremiumCountryUSADeviceiPhone 11Operating SystemiOS 13.4.1 My Question or IssueI am trying to pay for the Premium plan but I keep getting same the error. I've have tried clearing my cache, different devices, different browsers, different car...

Casual Listener

  Plan Free/Premium Country USA Device iPhone 11 Operating System iOS 13.4.1   My Question or Issue I am trying to pay for the Premium plan but I keep getting same the error. I'v...

KKV

Visitor

575 Views

3 replies

0 likes

  • 575 Views
  • 3 replies
  • 0 likes

Premium not showing up on app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Premium familiar

Tengo una duda. Mi papá contrató el plan premium familiar y antes yo tenía el plan premium normal. Lo que me gustaría saber es si al unirme al plan familiar, el método de pago premium que tenía antes se va a seguir cobrando o no, porque no queremos q...

Visitor

Tengo una duda. Mi papá contrató el plan premium familiar y antes yo tenía el plan premium normal. Lo que me gustaría saber es si al unirme al plan familiar, el método de pago premium que tenía antes...

Billy-J

Spotify Star

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Solved!! Duo Premium invite page times out

PlanDuo Premium / 3 month Trial CountryIreland Devicetried on Android and windows desktop (both incognito and normal)My Question or IssueWhen trying to send invite using "https://www.spotify.com/account/duo/invite/" the page ends up in timeout.Page j...

Casual Listener

Plan Duo Premium / 3 month Trial  Country Ireland  Device tried on Android and windows desktop (both incognito and normal) My Question or Issue When trying to send invite using "http...

Billy-J

Spotify Star

1506 Views

7 replies

0 likes

Account
Premium
Subscription
  • 1506 Views
  • 7 replies
  • 0 likes

Geschenkkarte kann nicht eingelöst werden

Meine Frage oder mein ProblemGuten Tag, ich habe zwei Geschenkkarten im Geschäft erworben. Diese wurden aktiviert, wurde mir zumindestens versichert. Jedoch kann ich sie nicht unter spotify.com/redeem einlösen. Ich habe alle Punkte aus der spotify Hi...

Casual Listener

Meine Frage oder mein Problem Guten Tag,   ich habe zwei Geschenkkarten im Geschäft erworben. Diese wurden aktiviert, wurde mir zumindestens versichert. Jedoch kann ich sie nicht unter spotif...

Billy-J

Spotify Star

637 Views

3 replies

0 likes

  • 637 Views
  • 3 replies
  • 0 likes

Pago de Premiun mediante Paypal pero no se activa mi Premium

Pague por medio de Paypal pero al final e dice q el pago es diferente a mi país Lo que pasa es que al final si se descontó de mi tarjeta de crédito los 5.99 y no tengo la cuenta premium de la misma.

Visitor

Pague por medio de Paypal pero al final e dice q el pago es diferente a mi país Lo que pasa es que al final si se descontó de mi tarjeta de crédito los 5.99 y no tengo la cuenta premium de la misma.

Billy-J

Spotify Star

537 Views

1 replies

0 likes

Pago
  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution undue charge, in a 3 month free promotion, spotify charged me $90.00

PlanFree/PremiumCountryBrasilDevice(Moto, Samsung note Expert)Operating System(Linux, Android, Windows 10) My Question or Issueundue charge, in a free 3-month promotion, spotify charged $ 90.00 on the first day of a free account .... Ebanx Spotify is...

Casual Listener

  Plan Free/Premium Country Brasil Device (Moto, Samsung note Expert) Operating System (Linux, Android, Windows 10)   My Question or Issue undue charge, in a free 3-month promoti...

Elena

Moderator

729 Views

1 replies

0 likes

  • 729 Views
  • 1 replies
  • 0 likes

1 month premium

I paid 1month trial using my debit card. Cash got deducted frm bank. But my Spotify was still not in premium. So i paid again for my 1month premium. This time using upi. It was successful. So basically i was charged 2 times. Pls chk into thsPlan Prem...

Regular

I paid 1month trial using my debit card. Cash got deducted frm bank. But my Spotify was still not in premium. So i paid again for my 1month premium. This time using upi. It was successful. So basical...

Billy-J

Spotify Star

788 Views

3 replies

0 likes

  • 788 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can I stream my library to the student dorm radio

Hello! I'm an university student working as part of a student cuncil.At around Saint Nicolas day, on our dorm's radio system we would like to have music playing relevant to the event where we give out gifts for those, who can not leave for the holida...

Visitor

Hello! I'm an university student working as part of a student cuncil. At around Saint Nicolas day, on our dorm's radio system we would like to have music playing relevant to the event where w...

Elena

Moderator

383 Views

1 replies

0 likes

legal
PPL
  • 383 Views
  • 1 replies
  • 0 likes