Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremiumCountryCanadaDeviceessential PH-1Operating Systemandroid My Question or IssueI am having trouble/getting an error whilst trying to pay for a premium subscription on my account with my debit visa, I had used the free trial, and earlier I tr...
PlanPremiumCountryPoland My Question or IssueFor a week, they didn't took my money for premium spotify and the daily renewal date changes by a day, why? I have money in card. PROBLEM DONE
PlanPremiumCountryUA,UK,CZ,IL Device(iPhone X, Ipad Pro, PC)Operating System(iOS, Windows 10) My Question or IssueHi all, I'm working in an IT company and our Network is using not local IP's.once I will go out of the office, I will have a local IP (M...
Some background first, I have the Spotify Premium with Hulu plan, and I received a 1-month Premium gift card as a gift. When I added it, it removed the Hulu portion of my plan for the duration of the gift card and then automtically switched back to m...
Hi! With my debit card, I pay two accounts subscribing. Last payment I made for these accounts is about two weeks ago but today one of the accounts payment is taken again for me.
There’s this girl that I talk to pretty frequently and the last time we Skyped she told me that she hasn’t been able to explore music as much as she wants to, and I’m pretty sure she listens to music through YouTube, so I want to buy her a premium ac...
Dear apotify,I was using family Spotify for two last years, but I move out with my girlfriend, we live together and I want joint her Spotify family, but I can't, it told me that I could not change family fore than once in year.Could you please help m...
PlanPremiumCountryBrasilDeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueMudei meu cartão de crédito e atualizei no spotify para fazer o pagamento mensal do meu Spotify Premium como era feito todos os meses. No dia 05/03/2019 veio u...
Boa noiteRenovei meu plano universitário e esse mês não recebi o desconto. Como proceder?
I am in the USA and signed up for a free trial premium account that shows as active to 3/28/19 in my account page. However I was charged $10.99 on 2/28/19 which should not have happened. How do I get this refunded? I do plan to move to paying for pre...
hello(;i have 2 questions 1. I have an iphone8 and a premium account.. somehow I can’t listen to music when I don’t have WiFi.. I understand that part of the premium is the option to listen to music when you don’t have WiFi... how can I fix it?2. How...
PlanPremiumCountryTurkey My Question or IssueI've been using premium for almost 2 years with student discount. 2-3 days ago I received an e-mail about payment failure, therefore updated my credit card information. After that, Spotify issued a full pr...
I'd like to subscribe to the student discount but everytime I go to this link it says that the page doesn't work.Right now I have the free plan, I already used my credit card on another account for the premium subscription.Can I use it again for the ...
PlanPremiumCountryUSADeviceallOperating System Windows 10 My Question or IssueI went all in and got premium because of the sweet deal that's being offered. However, I can't activate my existing hulu or account or get to hulu at all. This is kind of r...
PlanFree/PremiumCountryNetherlandsDeviceSamsung Galaxy A6+ 2018Operating SystemAndroid 8 My Question or IssueSo, i have Family Prenium for 1,5 year noa, but today i opened my app, and i have not a prenium zccount they say
I can't join a family premium account that my brother created. I receive the email with the invite but after typing our address it exhibit the message "you can't join this family premium plan".I've tried resending the invite, erasing the browse histo...
PlanPremium for familyCountryPhilippinesDeviceSamsung Galaxy J7+Operating SystemAndroid Nougat My Question or IssueI joined Family premium around Jan 29, 2019 but prior to that I was subscribed to regular premium. On Feb 17, the premium of 129 PhP wa...
PlanFree/PremiumCountryAustralia Device(iPhone XS Max)Operating System(iOS 10, Android Oreo, Windows 10,etc I’ve subscribed to Spotify premium but in the app it’s saying my subscription is free. I tried to log someone into my account on their device ...
My Question or IssueMy partner and I have jsut moved in together, and I wanted to add him to my family plan, but I can't remember the exact address I wrote for the family plan I registered back then. So how do I get this info? For him to register and...
None of the below information is required. However, the more (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI forgot to cancel my premium subscription and now I have an amount blocked in my bank account, is anything I can do?