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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5978 Views
  • 23 replies
  • 2 likes
  • 5978 Views
  • 23 replies
  • 2 likes

Superuser Contribution Russian Pricing Terms and account migration

Hey there! I've been using Spotify for a couple years now. Though i live in Moscow, Russia, where Spotify doesnt officially represented at the moment, i managed to pay for my Premium via my friend's american credit card and install Spotify on my phon...

  • Casual Listener
  • Hey there! I've been using Spotify for a couple years now. Though i live in Moscow, Russia, where Spotify doesnt officially represented at the moment, i managed to pay for my Premium via my friend's ...
  • Peter
  • Spotify Legend
  • 1674 Views
  • 3 replies
  • 0 likes
  • Premium
    Russia
  • 1674 Views
  • 3 replies
  • 0 likes

Superuser Contribution I updated the payment method, but there is a note that I owe

I updated my paymend method and my bank retained double, anyway, I still see the red sign saying. Who can I contact to get help? This platform doesn't help at all.

  • Newbie
  • I updated my paymend method and my bank retained double, anyway, I still see the red sign saying. Who can I contact to get help? This platform doesn't help at all.
  • Katerina
  • Spotify Legend
  • 583 Views
  • 1 replies
  • 0 likes
  • 583 Views
  • 1 replies
  • 0 likes

Spotify doesn't work probably when playing music and always interrupt the voice call on another app

Hi, I am the Premium user and recently I have trouble with Spotify keeps cutting off on my device. One minute it plays fine and then next, it stops and won't start again. I have been uninstalled and reinstalled the Spotify but it doesn't help at all....

  • Visitor
  • Hi,   I am the Premium user and recently I have trouble with Spotify keeps cutting off on my device. One minute it plays fine and then next, it stops and won't start again. I have been un...
  • Billy-J
  • Spotify Star
  • 703 Views
  • 1 replies
  • 2 likes
  • 703 Views
  • 1 replies
  • 2 likes

I am 'not eligable' for a standard premium subscription?

PlanPremiumCountryUKDeviceSamsung S9 My Question or Issueapparently theres an issue with my payment, when I go to fix it I'm told that I'm not eligible for the standard, non-family, pay monthly subscription? I cant afford the family subscription! I'm...

  • Casual Listener
  • Plan Premium Country UK Device Samsung S9   My Question or Issue apparently theres an issue with my payment, when I go to fix it I'm told that I'm not eligible for the standard, non-fami...
  • Billy-J
  • Spotify Star
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Wrong plan choosed

Hello,My credit card number changed this month and a pop up appeared on my phone telling me to renew it. I've done it but it changed my Premium plan to a Family one. What can I do to change my plan and be billed for a premium plan instead of a family...

  • Visitor
  • Hello, My credit card number changed this month and a pop up appeared on my phone telling me to renew it. I've done it but it changed my Premium plan to a Family one. What can I do to change my plan...
  • Billy-J
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Solved!! Question

Planatm Free but I would like to buy PremiumCountry Germany DevicePC and iPhone 6s+Operating SystemWindows 10 My Question or Issue First on german then on english: Meine Frage ist derzeit ist mein Konto nicht abgedeckt für Spotify Premium, wenn ich m...

  • Music Fan
  • Plan atm Free but I would like to buy Premium Country Germany   Device PC and iPhone 6s+ Operating System Windows 10   My Question or Issue   First on german then on english...
  • Billy-J
  • Spotify Star
  • 752 Views
  • 3 replies
  • 0 likes
  • 752 Views
  • 3 replies
  • 0 likes

Open a record label account

Hi, I want to manage my record labels music on Spotify. My label is distributed through Proton. The music is already on Spotify. Would love to have a label account where I can feature the labels music and make playlists and direct people from social ...

  • Visitor
  • Hi, I want to manage my record labels music on Spotify. My label is distributed through Proton. The music is already on Spotify. Would love to have a label account where I can feature the labels musi...
  • Billy-J
  • Spotify Star
  • 666 Views
  • 1 replies
  • 0 likes
  • 666 Views
  • 1 replies
  • 0 likes

Solved!! Mi suscripción no completó el mes pagado.

Mi suscripción duró apenas 18 días y ya se cobró nuevamente. Inició el 20 de Junio por lo cuál debió renovarse el 20 de Julio, pero no... se renovo apenas siendo 08 de Julio, ayudaaa!!!

  • Casual Listener
  • Mi suscripción duró apenas 18 días y ya se cobró nuevamente.  Inició el 20 de Junio por lo cuál debió renovarse el 20 de Julio, pero no... se renovo apenas siendo 08 de Julio, ayudaaa!!!
  • AlexAmbrizz
  • Casual Listener
  • 615 Views
  • 2 replies
  • 0 likes
  • 615 Views
  • 2 replies
  • 0 likes

The system is not doing reset of the account and I cannot change country !

PlanPremiumCountrySingapore (SG)DeviceSamsung Galaxy 9, Galaxy A50, Macbook Pro My Question or IssueI am trying to change country so ican replace my payment method to a local credit card.My current country in the family subscription is Singapore (SG)...

  • Visitor
  • Plan Premium Country Singapore (SG) Device Samsung Galaxy 9, Galaxy A50,  Macbook Pro    My Question or Issue I am trying to change country so ican replace my payment meth...
  • Billy-J
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Immediate plan switch

I currently have a family plan that I'm converting the a student plan. I already had hulu through my carrier and cancelled the plan so i can link it through Spotify. I'm unable to access hulu now since I can't attach it to my Spotify account. I'm ass...

  • Casual Listener
  • I currently have a family plan that I'm converting the a student plan. I already had hulu through my carrier and cancelled the plan so i can link it through Spotify. I'm unable to access hulu now sin...
  • Billy-J
  • Spotify Star
  • 673 Views
  • 3 replies
  • 0 likes
  • 673 Views
  • 3 replies
  • 0 likes

Solved!! Download

PlanPremiumCountryPhilippines DeviceOppo f1sOperating SystemMarshmallow My Question or IssueI just bought the 1 day trial because I thought i'll get the free 30 day trial if i bought it. Now my problem is using this 1 day trial i downloaded all the s...

  • Regular
  • Plan Premium Country Philippines   Device Oppo f1s Operating System Marshmallow   My Question or Issue I just bought the 1 day trial because I thought i'll get the free 30 day tr...
  • Luan
  • Spotify Star
  • 710 Views
  • 3 replies
  • 0 likes
  • 710 Views
  • 3 replies
  • 0 likes

Pagamento Boleto

Paguei o Boleto no sábado dia 06/07, mas ainda não recebi nenhuma confirmação do spotify, sendo que pelo meu banco, ele já está considerado pago. Alguém pode me ajudar?

  • Newbie
  • Paguei o Boleto no sábado dia 06/07, mas ainda não recebi nenhuma confirmação do spotify, sendo que pelo meu banco, ele já está considerado pago. Alguém pode me ajudar?  
  • Bittencourt
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doppio addebito al mese

Buonasera, Ho notato che ricevo due addebiti per mese da parte di Spotify per abbonamento premium. Quindi una è spesa di circa 20€ al mese, anziché 9,99€. Come posso risolvere il problema?

  • Casual Listener
  • Buonasera,   Ho notato che ricevo due addebiti per mese da parte di Spotify per abbonamento premium. Quindi una è spesa di circa 20€ al mese, anziché 9,99€.  Come posso risolvere il prob...
  • Katerina
  • Spotify Legend
  • 1035 Views
  • 3 replies
  • 0 likes
  • 1035 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium to family

Hi. I just switched from premium to a family account. Ik got invited,Do i need to cancel my premium account to aviod double payments?

  • Casual Listener
  • Hi. I just switched from premium to a family account. Ik got invited, Do i need to cancel my premium account to aviod double payments?
  • Katerina
  • Spotify Legend
  • 444 Views
  • 3 replies
  • 0 likes
  • 444 Views
  • 3 replies
  • 0 likes

Spotify Family Account

I want to change my account to a premium family subscription. Please could you help me do this, I cant see where the option is.

  • Visitor
  • I want to change my account to a premium family subscription. Please could you help me do this, I cant see where the option is.
  • A_Musicophile
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to delete songs?

PlanPremiumCountryPhilippines DeviceiPhone 6+Operating SystemiOS 12 My Question or Issuehello! the new format of spotify premium has been confusing me a bit, but i'll get used to it. the question though is how can i delete songs in an album without d...

  • Newbie
  • Plan Premium Country Philippines   Device iPhone 6+ Operating System iOS 12   My Question or Issue hello! the new format of spotify premium has been confusing me a bit, but i'll ...
  • Katerina
  • Spotify Legend
  • 662 Views
  • 2 replies
  • 1 likes
  • 662 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Spotify for students not working

PlanPremiumCountryItalyDeviceiPhone XS/MacBook AirOperating SystemiOS My Question or IssueGoodmorning. I received a message from my bank today which autorized a payment of 9,99€ for my premium account. The issue is that I subscribed to an offer for s...

  • Regular
  •   Plan Premium Country Italy Device iPhone XS/MacBook Air Operating System iOS    My Question or Issue Goodmorning. I received a message from my bank today which autorized a...
  • Katerina
  • Spotify Legend
  • 600 Views
  • 3 replies
  • 0 likes
  • 600 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error 102 when attempt to join family subscription

Plan PremiumCountryUSA DeviceMacbook Pro, mid-2012Operating SystemOS X 10.10.5 My Question or IssueI am a current premium subscriber, but my family has recently decided to make a family account. I received the invite link and filled out the (same) ad...

  • Casual Listener
  • Plan  Premium Country USA   Device Macbook Pro, mid-2012 Operating System OS X 10.10.5   My Question or Issue I am a current premium subscriber, but my family has recently d...
  • Katerina
  • Spotify Legend
  • 2838 Views
  • 6 replies
  • 0 likes
  • 2838 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't use Spotify with data plan, says I'm offline

PlanPremium FamilyCountryUSDeviceiPhone 6 SEIt says I'm offline when I can use the data plan for everything else, and I'm not offline. It works fine with WiFi. I've shut off and restarted the phone, logged out and in to Spotify, and deinstalled and r...

  • Regular
  • Plan Premium Family Country US Device iPhone 6 SE It says I'm offline when I can use the data plan for everything else, and I'm not offline. It works fine with WiFi. I've shut off and restarted...
  • Katerina
  • Spotify Legend
  • 1093 Views
  • 4 replies
  • 0 likes
  • 1093 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cancelling after 3 years

After 3 years on a premium plan I’m moving on. Happily listening to my podcast when Spotify automatically logs me out. It’s been so long since I logged in I’ve forgotten my password, only problem is, Spotify was linked to my Facebook account which is...

  • Newbie
  • After 3 years on a premium plan I’m moving on.     Happily listening to my podcast when Spotify automatically logs me out.  It’s been so long since I logged in I’ve forgotten my pass...
  • Katerina
  • Spotify Legend
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes