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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59860 Views
  • 25 replies
  • 5 likes
  • 59860 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35564 Views
  • 19 replies
  • 2 likes
  • 35564 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26861 Views
  • 16 replies
  • 3 likes
  • 26861 Views
  • 16 replies
  • 3 likes

How can I get rid off the premium earlier than it should end?

PlanFree/PremiumCountry FinlandDeviceIphone 8plusOperating SystemiOS 12 My Questions or IssuesSo, my boyfriend bought me premium for Bulgarian spotify and some of the musics I've liked has disappeared. Can I somehow cancel the premium earlier than it...

  • Newbie
  • Plan Free/Premium Country  Finland Device Iphone 8plus Operating System iOS 12   My Questions or Issues So, my boyfriend bought me premium for Bulgarian spotify and some of the mu...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Podcasts and videos are not working in Lebanon, try again error

Dear all kindly enable podcasts and videos to be shown on the lebanese premium accounts, thank you my account is premium and i am using the latest updates.

  • Casual Listener
  • Dear all   kindly enable podcasts and videos to be shown on the lebanese premium accounts,   thank you   my account is premium and i am using the latest updates. 
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Gift card

PlanFreeCountry Norway DeviceIphone 5SOperating SystemIOS11.2.1 My Question or Issue There’s a gift card for 100 NOK in Norway but the subscription is 109, does that mean that I can’t use it to pay for a subscription?

  • Newbie
  • Plan Free Country  Norway  Device Iphone 5S Operating System IOS11.2.1   My Question or Issue  There’s a gift card for 100 NOK in Norway but the subscription is 109, doe...
  • Maxim
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

I cant subscribe to 9php for 3 months

I cant subscribe for the promo 9php for 3 months premium using my mastercard. Its saying payment failed

  • Newbie
  • I cant subscribe for the promo 9php for 3 months premium using my mastercard. Its saying payment failed
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

I need my last subscription payment refunded

PlanPremiumCountry United KingdomDeviceiPhone 7Operating System(iOS 12.1) I need my last payment refunded if possible.

  • Newbie
  • Plan Premium Country  United Kingdom Device iPhone 7 Operating System (iOS 12.1)   I need my last payment refunded if possible. 
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Solved!! Oops! Something went wrong, please try again

Hi, I am trying to update to Premium and when I'm inserting my credit card info or trying to pay with PayPal I keep getting this message: Hi, I am trying to update my bank card so you can take payment. I keep getting this message, can't seem to updat...

  • Casual Listener
  • Hi, I am trying to update to Premium and when I'm inserting my credit card info or trying to pay with PayPal I keep getting this message:  Hi, I am trying to update my bank card so you c...
  • eitan34
  • Casual Listener
  • 796 Views
  • 3 replies
  • 0 likes
  • 796 Views
  • 3 replies
  • 0 likes

Premium to other person Familiar Account

PlanFree/PremiumCountry BoliviaDeviceSamsung Galaxy 6 My Question or Issue I was premium and I cancelled to be in my brother familiar plan but I didn't receive the email of confirmation.What I have to do to receive the email

  • Newbie
  •   Plan Free/Premium Country  Bolivia Device Samsung Galaxy 6   My Question or Issue  I was premium and I cancelled to be in my brother familiar plan but I didn't receive ...
  • Billy-J
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Payment

So, I was trying to get the 0.99€ offer, but just because I already did it in the past, it didn't work out. But the fact is that I tried 4 times to pay it, and while it was saying that it didn't work and that I wasn't going to get any premium account...

  • Newbie
  • So, I was trying to get the 0.99€ offer, but just because I already did it in the past, it didn't work out. But the fact is that I tried 4 times to pay it, and while it was saying that it didn't work...
  • Billy-J
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Solved!! Can't purchase student premium after verification

PlanFreeCountry PhilippinesDeviceSamsung Galaxy J5 2016Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am already verified as a student. I also received a message from this and asked to continue the purchasing process b...

  • Casual Listener
  • Plan Free Country  Philippines Device Samsung Galaxy J5 2016 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am already verified as a ...
  • Billy-J
  • Spotify Star
  • 1972 Views
  • 5 replies
  • 0 likes
  • 1972 Views
  • 5 replies
  • 0 likes

How do I change my method of payment

My Question or Issue How can I change my method of payment? I do not want to use a credit card anymore

  • Newbie
  •   My Question or Issue  How can I change my method of payment? I do not want to use a credit card anymore 
  • PauloJMF
  • Music Fan
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

i was charged for Spotify 2 weeks ago and now my premium isn’t working after the update

I PlanPremiumCountry DeviceIPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • I Plan Premium Country   Device IPhone 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Agustin6
  • Composer
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does the student dicount not work for non federal funding colleges?!

Recently, spotify informed me that my student discount would no longer be compatible with my current college (hillsdale college). This is absolutely ridiculous! The requirement is that it be a title IV college?! that merely means that the college aac...

  • Casual Listener
  •   Recently, spotify informed me that my student discount would no longer be compatible with my current college (hillsdale college). This is absolutely ridiculous! The requirement is that it be ...
  • Katerina
  • Spotify Legend
  • 807 Views
  • 3 replies
  • 1 likes
  • Premium
    sheerID
    student discount
  • 807 Views
  • 3 replies
  • 1 likes

Use of credit card from my home country to subscribe premium here in UAE

My Question or Issue Hi i want to subscribe for premium account here in UAE but they dont accept my credit card of my home country. Is it possible to use it since I dont have credit card account here in UAE. Thanks...

  • Casual Listener
  •     My Question or Issue  Hi  i want to subscribe for premium account here in UAE but they dont accept my credit card of my home country. Is it possible to use it since I dont ...
  • Maxim
  • Spotify Star
  • 323 Views
  • 7 replies
  • 0 likes
  • 323 Views
  • 7 replies
  • 0 likes

Paid for subscriltion after 30 days. Did not work.

Paid for subscription today after 30days. And it did not work. I logged out and logged back in. Still same issue. I've cancelled the membership and please give me my money back, as i don't have a money tree in the backyard.Country Canada Money back a...

  • Casual Listener
  • Paid for subscription today after 30days. And it did not work. I logged out and logged back in. Still same issue. I've cancelled the membership and please give me my money back, as i don't have a mon...
  • Billy-J
  • Spotify Star
  • 157 Views
  • 3 replies
  • 0 likes
  • 157 Views
  • 3 replies
  • 0 likes

Mudar forma de pagamento

Eu tinha meu cartão cadastrado mas tive que cancelar pois foi clonado, como faço pra começar à pagar no boleto bancário enquanto meu novo cartão não chega?

  • Newbie
  • Eu tinha meu cartão cadastrado mas tive que cancelar pois foi clonado, como faço pra começar à pagar no boleto bancário enquanto meu novo cartão não chega? 
  • Bittencourt
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fui cobrado 2x pelo Spotify

PlanPremiumCountry BrasilDevicexiaomi mi a2Operating Systemwindows 10 My Question or IssueQuero meu dinheiro devolta

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  • Casual Listener
  • Plan Premium Country  Brasil Device xiaomi mi a2 Operating System windows 10   My Question or Issue Quero meu dinheiro devolta
  • Bittencourt
  • Spotify Star
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes

Solved!! Error mobile pay

Error code: "Hat başına aktif abonelik limitine ulaştınız Spotify" How I can mobile with buying?

  • Casual Listener
  • Error code: "Hat başına aktif abonelik limitine ulaştınız Spotify"     How I can mobile with buying?
  • joyned
  • Casual Listener
  • 484 Views
  • 2 replies
  • 0 likes
  • 484 Views
  • 2 replies
  • 0 likes

Premium Subscription suddenly stopped

PlanPremiumCountry The Netherlands DeviceiPhone 6+, Lenovo PC x1 YogaOperating SystemiOS 12, Windows 10 My Question or IssueMy Premium subscription suddenly stopped so I am unable to use any premium feature from my mobile device. I did not receive an...

  • Newbie
  • Plan Premium Country  The Netherlands   Device iPhone 6+, Lenovo PC x1 Yoga Operating System iOS 12, Windows 10   My Question or Issue My Premium subscription sudden...
  • Luke
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Payment failure

HiI live in Egypt and since Spotify is now available here, i want to become a premium subscriber. But when I try to pay with my credit card (which is issued in Egypt), i get a message saying payment failed. I've tried another card also issued in Egyp...

  • Newbie
  • Hi I live in Egypt and since Spotify is now available here, i want to become a premium subscriber. But when I try to pay with my credit card (which is issued in Egypt), i get a message saying paymen...
  • Luke
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Family Planner Owner details

I am the owner of the family plan but I mistakenly typed in my dad's name as the owner; thinking I was inviting him into the plan since the window popped up after I clicked "send invite." It is not at all possible to edit the account information unde...

  • Casual Listener
  • I am the owner of the family plan but I mistakenly typed in my dad's name as the owner; thinking I was inviting him into the plan since the window popped up after I clicked "send invite." It is not a...
  • Maxim
  • Spotify Star
  • 163 Views
  • 3 replies
  • 0 likes
  • 163 Views
  • 3 replies
  • 0 likes