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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15606 Views
  • 27 replies
  • 3 likes
  • 15606 Views
  • 27 replies
  • 3 likes

Gift Card Malfunction

Plan - PremiumCountry - USA Yesterday I redeemed a gift card that was supposed to give me 6 months of Spotify Premium, after redeeming the entire thing malfunctioned and the gift card no longer works. I do not have my premium and personally feel a bi...

  • Newbie
  • Plan - Premium Country - USA   Yesterday I redeemed a gift card that was supposed to give me 6 months of Spotify Premium, after redeeming the entire thing malfunctioned and the gift card no l...
  • Billy-J
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Coronavirus: Please Offer 3 Months Free Upgrade to Premium During This Hardship

So many Spotify users in these times of this Coronavirus hardship, really appreciate Spotify's awesome service! It would be super appreciated by millions of free users to be able to upgrade to Premium service, with a 3 month free period. Many of us f...

  • Casual Listener
  • So many Spotify users in these times of this Coronavirus hardship, really appreciate Spotify's awesome service! It would be super appreciated by millions of free users to be able to upgrade to Premiu...
  • EthanS1
  • Community Legend
  • 3221 Views
  • 5 replies
  • 2 likes
  • 3 month free period
    Coronavirus
    free users
    hardship
    Premium service
  • 3221 Views
  • 5 replies
  • 2 likes

Unexpected charge.

Hello, I'm Andrew . When I sign up for Spotify (for $9.99 for 3 months of premium) then I had a job . Now is don't , and I got charged $10 to my acc and I never got any email to my Gmail acc about getting charged . I really need my money back for foo...

  • Visitor
  • Hello, I'm Andrew . When I sign up for Spotify (for $9.99 for 3 months of premium) then I had a job . Now is don't , and I got charged  $10 to my acc and I never got any email to my Gmail acc ab...
  • EthanS1
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Trouble purchasing DUO- when I select this plan it says I am not eligible for this but not sure why?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • EthanS1
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution help with cancelling payment for subscription

PlanFree/PremiumCountry uk Device(iPhone 6Operating System(iOS )Can anyone help, i took out premium and cancelled it a few months ago. I shut my Facebook page, completely deleted it, when i log into my spotify now (i managed to change password and no...

  • Casual Listener
  • Plan Free/Premium Country  uk   Device (iPhone 6 Operating System (iOS ) Can anyone help, i took out premium and cancelled it a few months ago. I shut my Facebook page, completely...
  • rachelg93
  • Casual Listener
  • 1111 Views
  • 2 replies
  • 0 likes
  • Facebook
    facebook deleted
  • 1111 Views
  • 2 replies
  • 0 likes

Superuser Contribution Errore nell’attivare Spotify premium

Hello , I’m Matteo I’m experiencing a problem during the premium activation page .Once everything was confirmed, the credit card was inserted, the classic confirmation code that you see on the bank app was sent to me, by mistake I closed that page an...

  • Visitor
  • Hello , I’m Matteo I’m experiencing a problem during the premium activation page .Once everything was confirmed, the credit card was inserted, the classic confirmation code that you see on the bank a...
  • Ivan
  • Spotify Legend
  • 514 Views
  • 3 replies
  • 1 likes
  • 514 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Credit card was declined during payment but money was charged

PlanStudent premiumCountryIndiaDeviceAsus Zenfone Max pro m1Operating SystemAndroid pie My Question or IssueI tried to subscribe the student premium but my credit card was declined as it doesn't allow monthly subscription but money was charged and I ...

  • Visitor
  • Plan Student premium Country India Device Asus Zenfone Max pro m1 Operating System Android pie   My Question or Issue I tried to subscribe the student premium but my credit card was d...
  • Ivan
  • Spotify Legend
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

Hulu part of subscription disappeared

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to have the premium subscription with Hulu and now the Hulu part went away. I still wa...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used ...
  • Billy-J
  • Spotify Star
  • 694 Views
  • 3 replies
  • 0 likes
  • 694 Views
  • 3 replies
  • 0 likes

Updated payment canceled Hulu

PlanPremiumCountrynyc USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PLAYSTATION 4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Hulu is gone after I updated my payment. I would love to continue my subsc...

  • Visitor
  •   Plan Premium Country nyc USA  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PLAYSTATION 4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Qu...
  • Billy-J
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Gift card não contabilizou

Depois de cancelar minha assinatura Premium eu resgatei um gift card de 6 meses. Mas ele não entrou e eu estou com medo de perder meu acesso Premium

  • Visitor
  • Depois de cancelar minha assinatura Premium eu resgatei um gift card de 6 meses. Mas ele não entrou e eu estou com medo de perder meu acesso Premium 
  • Bittencourt
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Wondering about using a gift card even though I’m on premium

My question is, I am on a 3 month Spotify gift card and I was wondering, if I get another 12 month gift card will I be able to apply it at that time. Right now it’s been a week and will I be able to redeem it by next week? I’m going somewhere else an...

  • Newbie
  • My question is, I am on a 3 month Spotify gift card and I was wondering, if I get another 12 month gift card will I be able to apply it at that time. Right now it’s been a week and will I be able to ...
  • Jose_M
  • Spotify Star
  • 297 Views
  • 1 replies
  • 1 likes
  • 297 Views
  • 1 replies
  • 1 likes

Premium and playing on devices simultaneously

With a premium account, I had hoped for the option to have what I am playing on one device be heard simultaneously on another of my linked devices. 'Not just following (reading) what song is playing but hearing it as well. Is this possible?

  • Casual Listener
  • With a premium account, I had hoped for the option to have what I am playing on one device be heard simultaneously on another of my linked devices. 'Not just following (reading) what song is&nbs...
  • theRealjoegrant
  • Casual Listener
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium does not come with Hulu anymore but I could still use it

I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again and selected the restore purchase and it said no sub...

  • Casual Listener
  • I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again a...
  • Xenia
  • Moderator
  • 4873 Views
  • 1 replies
  • 0 likes
  • Login
    receipt
  • 4873 Views
  • 1 replies
  • 0 likes

Wrong country / Card details

Hi, I have an issue where I am based in Lithuania and my card is from Revolut GB. Not only Spotify does not allow me to make payment subscriptions but it is willing to charge me a GB rate of 12EUR, not an LT one of 7EUR. Their support is useless - I'...

  • Newbie
  • Hi, I have an issue where I am based in Lithuania and my card is from Revolut GB. Not only Spotify does not allow me to make payment subscriptions but it is willing to charge me a GB rate of 12EUR, n...
  • OneByBoo
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Spotify plus Hulu subscription

PlanStudent PremiumCountryUSADeviceWindows hp laptop, RokuOperating SystemWindows My Question or IssueI signed up for the Student Premium Spotify account which comes with access to Hulu and Showtime. I previously activated the Hulu account and on my ...

  • Visitor
  • Plan Student Premium Country USA Device Windows hp laptop, Roku Operating System Windows   My Question or Issue I signed up for the Student Premium Spotify account which comes with acc...
  • Xenia
  • Moderator
  • 368 Views
  • 2 replies
  • 1 likes
  • 368 Views
  • 2 replies
  • 1 likes

Re: Money deducted from bank account but no premium access given

The same thing happened to me today. I subscribed to the student discount option and money was debited from my account and Spotify premium isn't activated....I checked my account status and it is showing me as a free user...!!!Please refund my money ...

  • Regular
  • The same thing happened to me today. I subscribed to the student discount option and money was debited from my account and Spotify premium isn't activated....I checked my account status and it is sho...
  • Luan
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo contratar un plan premium

No he podido contratar un plan premium y ya me contacté con mi banco y no hay problemas con la tarjeta, de hecho, ni siquiera tienen notificaciones de que se haya querido realizar una transacción.

  • Casual Listener
  • No he podido contratar un plan premium y ya me contacté con mi banco y no hay problemas con la tarjeta, de hecho, ni siquiera tienen notificaciones de que se haya querido realizar una transacción.&nb...
  • Elena
  • Moderator
  • 499 Views
  • 3 replies
  • 0 likes
  • 499 Views
  • 3 replies
  • 0 likes

Solved!! Revolut card issue

PlanPremiumCountryRomaniaDeviceASUS Laptop & Samsung Galaxy S10Operating SystemWindows 10 Pro x64 & Android 10 My Question or IssueI have a physical Revolut card registered on my account. Today I tried to change it since I don't want to use it for on...

  • Regular
  • Plan Premium Country Romania Device ASUS Laptop & Samsung Galaxy S10 Operating System Windows 10 Pro x64 & Android 10   My Question or Issue I have a physical Revolut card regi...
  • AdrianGotca
  • Regular
  • 5681 Views
  • 9 replies
  • 0 likes
  • 5681 Views
  • 9 replies
  • 0 likes

Superuser Contribution Payment problems

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue helloi had a spotify account connected to my polish revolut card. Becouse of brexit verifica...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Xenia
  • Moderator
  • 1384 Views
  • 7 replies
  • 0 likes
  • 1384 Views
  • 7 replies
  • 0 likes

How can I use my 6 month Spotify trial without entering bank details?

PlanFreeCountryUKDeviceiPhone 6Operating SystemiOS 11.4.1 My Question or IssueI am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would like to use. Is there no way that I can just use the trial without entering an...

  • Casual Listener
  • Plan Free Country UK Device iPhone 6 Operating System iOS 11.4.1   My Question or Issue I am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would l...
  • Emilia_8
  • Community Legend
  • 1182 Views
  • 5 replies
  • 0 likes
  • Premium
    Trial
  • 1182 Views
  • 5 replies
  • 0 likes