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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129100 Views

69 replies

9 likes

Premium for Family
  • 129100 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57696 Views

87 replies

4 likes

  • 57696 Views
  • 87 replies
  • 4 likes

Superuser Contribution Spotify Packages

PlanPremiumCountry DevicePoco F1 (android)Operating SystemAndroid oreo My Question or IssueI just want to know about the lifetime spotify package... Is there any life time package?That also ensured only one time payment...And what amount will Spotify...

Visitor

Plan Premium Country   Device Poco F1 (android) Operating System Android oreo   My Question or Issue I just want to know about the lifetime spotify package...  Is there any ...

Katerina

Spotify Legend

986 Views

1 replies

0 likes

  • 986 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got charged twice last month

Hi, I switched my payment method in March from credit card to PayPal. It seems that some kind of mistake happened on your side because I got charged on PayPal and credit card. The thing is that I cancelled my credit card last month and I just found o...

Casual Listener

Hi,   I switched my payment method in March from credit card to PayPal. It seems that some kind of mistake happened on your side because I got charged on PayPal and credit card. The thing is t...

propa_surf

Casual Listener

927 Views

3 replies

0 likes

Subscribtion
  • 927 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium With Hulu Not Working

PlanSpotify Premium With HuluCountryUnited StatesDeviceP.C.Operating SystemWindows 10 My Question or IssueI'm having the exact same issue as the user in this thread:https://community.spotify.com/t5/Subscriptions/Premium-with-Hulu-not-working/td-p/472...

Visitor

Plan Spotify Premium With Hulu Country United States Device P.C. Operating System Windows 10   My Question or Issue I'm having the exact same issue as the user in this thread: https...

Xenia

Moderator

2442 Views

1 replies

0 likes

  • 2442 Views
  • 1 replies
  • 0 likes

Superuser Contribution A hacker has accessed my Spotify verification code

Dear Spotify Community,Hi there, I'm new here so please be patient with me!Back in 2016, I made an online purchase that I do not remember in detail.But it was connected to my bank account that is now closed. This purchase was for Spotify.My old bank ...

Regular

Dear Spotify Community, Hi there, I'm new here so please be patient with me! Back in 2016, I made an online purchase that I do not remember in detail. But it was connected to my bank account t...

A_dragon1997

Regular

6410 Views

6 replies

1 likes

  • 6410 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution I've been charged more than once on a single account

PlanPremiumCountryTurkeyMy Question or IssueI've been charged twice for the last 3 months (Jan., Feb., Mar.). The charges occurred on different dates (on 7th and 27th). I've searched the community for the issue and have followed the guidelines on the...

Casual Listener

Plan Premium Country Turkey My Question or Issue I've been charged twice for the last 3 months (Jan., Feb., Mar.). The charges occurred on different dates (on 7th and 27th). I've searched the co...

oucyildiz

Casual Listener

1080 Views

2 replies

0 likes

  • 1080 Views
  • 2 replies
  • 0 likes

Superuser Contribution Forgot linked PayPal Account

Hello I have a Premium Plan and I pay monthly with PayPal. however I wanted to change my Credit Card Details within PayPal as I got a new one but I cannot remember my linked PayPal account with Spotify. can you please tell me the PayPal email address...

Casual Listener

Hello   I have a Premium Plan and I pay monthly with PayPal.   however I wanted to change my Credit Card Details within PayPal as I got a new one but I cannot remember my linked PayPal ...

Ivan

Spotify Legend

1511 Views

3 replies

0 likes

  • 1511 Views
  • 3 replies
  • 0 likes

I don't feel like Spotify is giving me my money's worth

Spotify is my go to music streaming app. I've had a premium account for a couple years now. I don't feel like I've been getting my money's worth. The UI has become very stale. People are requesting great ideas in the "Ideas" section of the community....

Casual Listener

Spotify is my go to music streaming app. I've had a premium account for a couple years now. I don't feel like I've been getting my money's worth.    The UI has become very stale. People a...

EthanS1

Community Legend

528 Views

1 replies

1 likes

UI
updates
  • 528 Views
  • 1 replies
  • 1 likes

Confused about Student subscription

I have the student premium, and my account says: Your next bill is for $4.99 + tax on 5/12/20. But after that, it says: Your student discount is valid until 5/4/20. After that date, you'll be charged the normal price for Spotify Premium if you are a ...

Visitor

I have the student premium, and my account says: Your next bill is for $4.99 + tax on 5/12/20. But after that, it says: Your student discount is valid until 5/4/20. Afte...

OneByBoo

Roadie

872 Views

1 replies

0 likes

  • 872 Views
  • 1 replies
  • 0 likes

I just ordered the premium subscription but only get shuffle on playlists. How can I change this?

PlanPremiumCountry DeviceSamsung Note 10 / iPad ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Premium Country   Device Samsung Note 10 / iPad Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

doodleolive

Casual Listener

542 Views

4 replies

0 likes

  • 542 Views
  • 4 replies
  • 0 likes

Superuser Contribution I'm paying for premium. Why am I still getting promotional playlists in my face?

PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS11 My Question or IssueI pay monthly for Spotify Premium so I not longer get advertisements. Why do I still get promotional playlist notifications? I thought I paid to keep peoples marketing budg...

Casual Listener

Plan Premium Country USA   Device iPhone 8 Operating System iOS11   My Question or Issue I pay monthly for Spotify Premium so I not longer get advertisements. Why do I still get ...

Jeremy

Spotify Legend

1028 Views

4 replies

2 likes

Premium
  • 1028 Views
  • 4 replies
  • 2 likes

Spotify üyeliğimi iptal etmeme rağmen benden ücret kesti

Spotify üyeliğimi iptal etmeyi unuttum farklı bir paket alacaktım bunun içinde faklı bir kart kullanacaktım kısacası benden alınan ücreti geri ödenmesini rica ediyorum lütfenPlanPremiumCountry Turkey Device(iPhone 8, Samsung Galaxy 9, Macbook Pro lat...

Visitor

Spotify üyeliğimi iptal etmeyi unuttum farklı bir paket alacaktım bunun içinde faklı bir kart kullanacaktım kısacası benden alınan ücreti geri ödenmesini rica ediyorum lütfen Plan Premium Country ...

OneByBoo

Roadie

842 Views

1 replies

0 likes

  • 842 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i paid for my premium on 07/04/2020 and via PayPal and the payment was successful (I checked...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

islakellet

Casual Listener

1105 Views

4 replies

0 likes

  • 1105 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution No ads on free

I recently got Spotify and I haven't upgraded to premium or tried the free trial yet, but despite being on the free version I still have yet to receive an ad... I'm not complaining or anything, I'm glad I haven't had to deal with ads yet, but I'm rea...

Visitor

I recently got Spotify and I haven't upgraded to premium or tried the free trial yet, but despite being on the free version I still have yet to receive an ad... I'm not complaining or anything, I'm g...

SpiritTheWritter

Visitor

109827 Views

15 replies

5 likes

  • 109827 Views
  • 15 replies
  • 5 likes

3 month Subscripton Giftcard not working

PlanFree (wanting to go to Premium)CountryAustraliaDevice(iPhone 11, Laptop)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi There I just bought a 3 month Spotify Premium Subscription online from Australia Post.I reside...

Casual Listener

Plan Free (wanting to go to Premium) Country Australia Device (iPhone 11, Laptop) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi There ...

Billy-J

Spotify Star

1204 Views

5 replies

0 likes

  • 1204 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't renew my subscription I am using pay by mobile

PlanPremium at the moment but today is the last dayCountryPhilippinesDeviceOppo a9My Question or IssueI can't pay it always say error please try again when I enter my phone number because I use pay by mobile and my carrier is sun then when I choose o...

Visitor

Plan Premium at the moment but today is the last day Country Philippines Device Oppo a9 My Question or Issue I can't pay it always say error please try again when I enter my phone number becau...

Ivan

Spotify Legend

2054 Views

1 replies

0 likes

  • 2054 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu

Plan Student PremiumCountryUnited States Device(Macbook Air)Operating System(iOS ) My Question or Issue I see I have Hulu enabled and when I go to login it lets me in and says to start a free trial instead of showing my movies and shows.

Visitor

Plan Student Premium Country United States    Device (Macbook Air) Operating System (iOS )   My Question or Issue   I see I have Hulu enabled and when I go to login i...

Xenia

Moderator

1047 Views

2 replies

1 likes

  • 1047 Views
  • 2 replies
  • 1 likes

Superuser Contribution Multiple Charges, Second Account?

I have a premium account which was originally paid for through my paypal account, however I recently updated the payment plan to use my new Visa Card. Based on the receipts shown in my account profile...jan 23, 2020 - 9.99 via paypalfeb 23, 2020 - 9....

Visitor

I have a premium account which was originally paid for through my paypal account, however I recently updated the payment plan to use my new Visa Card. Based on the receipts shown in my account profil...

Ivan

Spotify Legend

548 Views

1 replies

0 likes

Payment
paypal
Visa
  • 548 Views
  • 1 replies
  • 0 likes

I keep getting random music

PlanPremiumCountryBrazilDevice(iPod Model PE978LL/A)Operating System(iOS version 9.3.5) My Question or IssueI've got a Premium account and when I select an album to play, after a while it switches to some random music. I subscribed Premium to get rid...

Visitor

Plan Premium Country Brazil Device (iPod Model PE978LL/A) Operating System (iOS version 9.3.5)   My Question or Issue I've got a Premium account and when I select an album to play, aft...

OneByBoo

Roadie

865 Views

1 replies

0 likes

  • 865 Views
  • 1 replies
  • 0 likes

Solved!! Why does Spotify Premium prepaid for one month require a Paysafe Card, but one year does not?

(Sorry if my formatting or attitude is unusual, I'm not a frequent user here) I'm trying to get Spotify Premium prepaid for one month, as the gift card I'm using doesn't allow for monthly billing. When I go for the one month option it asks for a Pays...

Regular

(Sorry if my formatting or attitude is unusual, I'm not a frequent user here)   I'm trying to get Spotify Premium prepaid for one month, as the gift card I'm using doesn't allow for monthly bi...

EthanS1

Community Legend

2407 Views

10 replies

0 likes

  • 2407 Views
  • 10 replies
  • 0 likes