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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4188 Views
  • 23 replies
  • 2 likes
  • 4188 Views
  • 23 replies
  • 2 likes

Payment is Delayed

Hello , i'm from israel, and switched credit card in the spotify website .. and for some reason, i dont see the payment as paying at this moment, but it's delayed to 4 months forward,i don't have any other services or purchaces that it happened to th...

  • Casual Listener
  • Hello , i'm from israel, and switched credit card in the spotify website ..   and for some reason, i dont see the payment as paying at this moment, but it's delayed to 4 months forward, i don...
  • 5zou-_69yh978
  • Casual Listener
  • 449 Views
  • 2 replies
  • 0 likes
  • 449 Views
  • 2 replies
  • 0 likes

I need to cancel my son's premium subscription. . .

but I don't have access to his account. He lives with his mother and is not answering my calls or texts.

  • Casual Listener
  • but I don't have access to his account. He lives with his mother and is not answering my calls or texts.
  • Jᴀᴄᴋ
  • Roadie
  • 1006 Views
  • 3 replies
  • 0 likes
  • 1006 Views
  • 3 replies
  • 0 likes

Charged twice and still don’t have premium

PlanFree/PremiumCountryCanadaDeviceIPhone XRMy Question or IssueI have just paid the 99 cents charge for the three months premium, twice. I have not gotten premium yet.

  • Newbie
  • Plan Free/Premium Country Canada Device IPhone XR My Question or Issue I have just paid the 99 cents charge for the three months premium, twice. I have not gotten premium yet.
  • Jᴀᴄᴋ
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Google Cancelled Home Mini Order (Australia)

PlanFamily PremiumCountry Australia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify emailed both my personal and work emails about a spotify deal (Upgrade to...

  • Music Fan
  • Plan Family Premium Country  Australia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Questio...
  • SteveMat
  • Casual Listener
  • 3119 Views
  • 50 replies
  • 5 likes
  • 3119 Views
  • 50 replies
  • 5 likes

Superuser Contribution Vodafone Mobil Ödeme

Merhaba, Spotify dan premium yapıcam mobil ödeme ile ama olmuyor. Vodafone hattı kullanıyorum eskiden yapmama rağmen şimdi telefonuma kod geliyor o kodu yazmama rağmen devamlı Tekrar deneyin hatası alıyorum neden acaba

  • Newbie
  • Merhaba, Spotify dan premium yapıcam mobil ödeme ile ama olmuyor. Vodafone hattı kullanıyorum eskiden yapmama rağmen şimdi telefonuma kod geliyor o kodu yazmama rağmen devamlı Tekrar deneyin hatası a...
  • Peter
  • Spotify Legend
  • 1673 Views
  • 1 replies
  • 0 likes
  • 1673 Views
  • 1 replies
  • 0 likes

CHARGES

I am being charged three times last April??

  • Newbie
  • I am being charged three times last April??
  • Billy-J
  • Spotify Star
  • 725 Views
  • 1 replies
  • 0 likes
  • 725 Views
  • 1 replies
  • 0 likes

Missed the Address Verfication for Family Plan

Hi, I just noticed that my spotify just switch back to free version and I checked my email and saw that I needed to verify my address. My son was the one who setup my spotify account under his family subscription plan. Now, I totally missed the verif...

  • Newbie
  • Hi, I just noticed that my spotify just switch back to free version and I checked my email and saw that I needed to verify my address. My son was the one who setup my spotify account under his family...
  • Billy-J
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Student premium changed?

I've had spotify student premium for 2 years, however for some reason the last 2 months, they've been charging me for full price suddenly without even notifying me, even though I'm still at college and therefore a student. When I go to change it back...

  • Newbie
  • I've had spotify student premium for 2 years, however for some reason the last 2 months, they've been charging me for full price suddenly without even notifying me, even though I'm still at college a...
  • OneByBoo
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Can't Subscribe to Premium

I've subscribed to premium before but due to financial issue I unsubscribed for a while. Now I've decided to subscribe again but Everytime I try to load up the subscription page it'll always show a 404 error (404s and Heartbreaks), but sometimes I'm ...

  • Casual Listener
  • I've subscribed to premium before but due to financial issue I unsubscribed for a while. Now I've decided to subscribe again but Everytime I try to load up the subscription page it'll always show a 4...
  • AarisonAmram
  • Casual Listener
  • 254 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Payment problem account,problema con la cuenta

Pague la promo De 0.99 por 3 meses y al principio todo estaba normal resulta y pasa que ahora salgo como usuario normal no Premium y no puedo encontrar ningún recibo en la cuenta original con q la pague entró con mi usuario y nada... Revise mis otros...

  • Casual Listener
  • Pague la promo De 0.99 por 3 meses y al principio todo estaba normal resulta y pasa que ahora salgo como usuario normal no Premium y no puedo encontrar ningún recibo en la cuenta original con q la pa...
  • alejandragabrie
  • Casual Listener
  • 656 Views
  • 2 replies
  • 0 likes
  • 656 Views
  • 2 replies
  • 0 likes

Abonnement accidentel

Bonjour, j'ai souscrit accidentellement à un abonnement spotify premium et je voudrai le stoppé. Je n'ai plus le compte en question donc impossible de l'arrêté depuis le menu du compte. Je voudrai donc savoir comment faire ou à qui en parlé pour régl...

  • Newbie
  • Bonjour, j'ai souscrit accidentellement à un abonnement spotify premium et je voudrai le stoppé. Je n'ai plus le compte en question donc impossible de l'arrêté depuis le menu du compte. Je voudrai do...
  • osornios
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Solved!! free google mini canada still avalible?

planFreeCountryCanadaDevicebuilt pcOperating Systemwindows 10 My Question or Issueis the free google mini thing still active for Canada? and if it is, can I use the 3 months for 0.99 CAD?

  • Newbie
  • plan Free Country Canada Device built pc Operating System windows 10   My Question or Issue is the free google mini thing still active for Canada? and if it is, can I use the 3 months ...
  • Jᴀᴄᴋ
  • Roadie
  • 662 Views
  • 1 replies
  • 0 likes
  • 662 Views
  • 1 replies
  • 0 likes

Premium for Family is gone for the whole family

Since today morning my spotify premium is gone for me and the rest of the family. The last payment was the 12th of May so I don't know what happened. Can anyone help me please?

  • Casual Listener
  • Since today morning my spotify premium is gone for me and the rest of the family. The last payment was the 12th of May so I don't know what happened. Can anyone help me please?  
  • Julianvan
  • Casual Listener
  • 376 Views
  • 2 replies
  • 0 likes
  • Premium family
  • 376 Views
  • 2 replies
  • 0 likes

Problemas com assinatura premium

Olá, boa tarde.Estou tentando assinar o plano premium, já tentei todos os planos e assinaturas, até criei outra conta, mas sempre ocorre a falha conforme print anexo. Por favor, poderiam me ajudar?

  • Casual Listener
  •   Olá, boa tarde. Estou tentando assinar o plano premium, já tentei todos os planos e assinaturas, até criei outra conta, mas sempre ocorre a falha conforme print anexo. Por favor, poderiam me...
  • Jᴀᴄᴋ
  • Roadie
  • 373 Views
  • 5 replies
  • 0 likes
  • 373 Views
  • 5 replies
  • 0 likes

Solved!! Help with Premium Family

Hi there people of the spotify world. Hopefully some kind sould can help. We are on the premium account, my partner has recently changed her phone from Apple to Android & in doing so her number.When we tried to log into her account, all her music is ...

  • Casual Listener
  • Hi there people of the spotify world. Hopefully some kind sould can help.  We are on the premium account, my partner has recently changed her phone from Apple to Android & in doing so her n...
  • Bittencourt
  • Spotify Star
  • 953 Views
  • 4 replies
  • 0 likes
  • 953 Views
  • 4 replies
  • 0 likes

Paid for the € 0,99 3 months premium trial, but account still on free.

After making an account and paying for the 3 month trial, My account is still on free. the payment has been confirmed by email and it also is displayed in the invoice page when I log into the account. Paid on 18th of March. I tried logging out on eve...

  • Casual Listener
  • After making an account and paying for the 3 month trial, My account is still on free. the payment has been confirmed by email and it also is displayed in the invoice page when I log into the account...
  • Jᴀᴄᴋ
  • Roadie
  • 447 Views
  • 5 replies
  • 0 likes
  • premium trial
  • 447 Views
  • 5 replies
  • 0 likes

Solved!! Payment in other currencies

PlanPremiumCountryRomania My Question or IssueI've recently subscribed for Premium and as the first free month has ended, I received a message that the payment failed for some reason. Then I went to my bank and enabled payments for services on the in...

  • Casual Listener
  •   Plan Premium Country Romania     My Question or Issue I've recently subscribed for Premium and as the first free month has ended, I received a message that the payment failed...
  • Csilla
  • Casual Listener
  • 1283 Views
  • 2 replies
  • 0 likes
  • Currency
    Subscription
  • 1283 Views
  • 2 replies
  • 0 likes

Cobrança indevida na minha conta premium

Fiz meu cadastro por meio da promoção de 3 meses a R$1,99, só que no segundo mês já fui cobrado no valor de R$16,90. E já foram dois pagamentos realizados nesse valor. Eu preciso de ajuda para resolver isso!

  • Newbie
  • Fiz meu cadastro por meio da promoção de 3 meses a R$1,99, só que no segundo mês já fui cobrado no valor de R$16,90. E já foram dois pagamentos realizados nesse valor. Eu preciso de ajuda para resolv...
  • Bittencourt
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Etwas später Abo bezahlt und trotzdem kein Premium mehr

Hi,und zwar folgendes Problem: Wir (meine Familie) haben ungefähr seit einem Monat Spotify Premium gehabt, als Spotify dann aber das 2. mal abbezahlt werden musste, war zurzeit kein Geld auf dem Konto meiner Mutter. Also wurde automatisch das Abo zur...

  • Casual Listener
  • Hi, und zwar folgendes Problem: Wir (meine Familie) haben ungefähr seit einem Monat Spotify Premium gehabt, als Spotify dann aber das 2. mal abbezahlt werden musste, war zurzeit kein Geld auf dem Ko...
  • ListenToGlobal
  • Composer
  • 4214 Views
  • 5 replies
  • 1 likes
  • Payments
  • 4214 Views
  • 5 replies
  • 1 likes

Premium Territory

Does the premium features remains in my account whenever i go to any country, and does it will charge me with my own currency ?

  • Newbie
  • Does the premium features remains in my account whenever i go to any country, and does it will charge me with my own currency ?
  • Noah
  • Spotify Star
  • 486 Views
  • 1 replies
  • 0 likes
  • Traveler Quest
  • 486 Views
  • 1 replies
  • 0 likes