Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
dima2
Visitor
122163 Views
79 replies
10 likes

122163 Views
79 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14561 Views
27 replies
2 likes

14561 Views
27 replies
2 likes

Payment through Google Play

PlanPremiumCountryUSADeviceSamsung Galaxy s7 My Question or IssueMy last payment method has been declined because I am no longer using that card. I got a notice to change my payment method before I lose my premium account. I did some research and fou...

Camryn2
Visitor
Plan Premium Country USA Device Samsung Galaxy s7 My Question or Issue My last payment method has been declined because I am no longer using that card. I got a notice to change...
2020-02-25 5:28:52 PM
2020-02-29 5:57:14 PM
Luan
Spotify Star
1480 Views
1 replies
0 likes

1480 Views
1 replies
0 likes

How to stop the invoicing of my Spotify account through partner 'BASE Company'

Plan PremiumCountryBelgiumDevice(iPhone XR)Operating System(iOS 13.3.1) My Question or IssueMy Premium account is invoiced via Spotify Partner 'BASE Company' (my mobile phone operator). I would like to change mobile phone operator but I don't want to...

pmeersmans
Visitor
Plan Premium Country Belgium Device (iPhone XR) Operating System (iOS 13.3.1) My Question or Issue My Premium account is invoiced via Spotify Partner 'BASE Company' (my mobile ...
2020-02-29 10:39:40 AM
2020-02-29 11:06:05 AM
Emilia_8
Community Legend
353 Views
1 replies
0 likes
Subscription

353 Views
1 replies
0 likes

Charged twice but no Premium Service provided

PlanFreeCountryIndia DeviceTried subscribing first time on my Pixel 3a and the second time on my Mac Os. My Question or Issue I am a new user to spotify and thought of taking up the student premium plan. Spotify even verified me as a student and i we...

user-removed
Visitor
Plan Free Country India Device Tried subscribing first time on my Pixel 3a and the second time on my Mac Os. My Question or Issue I am a new user to spotify and...
2020-02-29 5:56:20 AM
2020-02-29 9:29:31 AM
Emilia_8
Community Legend
393 Views
1 replies
1 likes
Payment

393 Views
1 replies
1 likes

Solved!! Paid but no premium

PlanIs Free but should be PremiumCountryNetherlandsDeviceiPhone 11 pro maxOperating SystemWindows 10 My Question or IssueI've been a paying customer for some years now, but suddenly two days ago my subscription went back to the free version. The paym...

bjoziasse
Casual Listener
Plan Is Free but should be Premium Country Netherlands Device iPhone 11 pro max Operating System Windows 10 My Question or Issue I've been a paying customer for some years now, but s...
2020-02-27 12:54:55 PM
2020-02-28 2:41:54 PM
Luan
Spotify Star
727 Views
3 replies
0 likes

727 Views
3 replies
0 likes

Solved!! Payment failure

PlanFree/PremiumCountry DeviceOneplus 6Operating SystemAndroid 10 My Question or IssueMy payment has failed 3 times in spotify's end. I was charged 119 rupees 3 times and the thing is, I am not sure, if I still have the premium on or not.I need premi...

Srikantan
Casual Listener
Plan Free/Premium Country Device Oneplus 6 Operating System Android 10 My Question or Issue My payment has failed 3 times in spotify's end. I was charged 119 rupees 3 times an...
2020-02-27 4:59:12 AM
2020-02-28 5:19:59 AM
Luan
Spotify Star
874 Views
4 replies
0 likes

874 Views
4 replies
0 likes

I paid the premium renewal and continued asking me to pay it

PlanPremiumCountryMéxico DeviceMoto G7 PowerOperating SystemAndroid My Question or IssueI paid the premium renewal and continued asking me to pay it, they put me on premium when I had already pay it

AlexxxLC
Visitor
Plan Premium Country México Device Moto G7 Power Operating System Android My Question or Issue I paid the premium renewal and continued asking me to pay it, they put me...
2020-02-25 7:07:59 PM
2020-02-27 12:57:43 AM
Luan
Spotify Star
806 Views
1 replies
1 likes

806 Views
1 replies
1 likes

Spotify took my money twice

Hello; Spotify already take my money for premium but take my money again. Give back my money.

FrogFather
Casual Listener
<snip - Moderator Edit> Hello; Spotify already take my money for premium but take my money again. Give back my money.
2020-02-26 8:21:43 PM
2020-02-27 12:43:48 AM
Luan
Spotify Star
632 Views
1 replies
1 likes
Payment
Premium
TWICE

632 Views
1 replies
1 likes

Spotify + Hulu

PlanPremiumCountryUSADeviceSamsung Galaxy 8+, Insignia Smart TVOperating System My Question or IssueI recently just added the spotify student account back and when logging into hulu it still asks me to choose a plan.

Zefty
Visitor
Plan Premium Country USA Device Samsung Galaxy 8+, Insignia Smart TV Operating System My Question or Issue I recently just added the spotify student account back and when logg...
2020-02-27 2:50:29 AM
2020-02-27 12:10:41 AM
Luan
Spotify Star
891 Views
1 replies
0 likes

891 Views
1 replies
0 likes

3 month Premium trial not activated upon payment

PlanPremiumCountryNorway My Question or IssueI signed up for a Premium subscription through the 3 months trial banner in the Spotify desktop app on 14th February, yet have been charged for a full subscription, with the next billing date set to 14th M...

kjetihof
Casual Listener
Plan Premium Country Norway My Question or Issue I signed up for a Premium subscription through the 3 months trial banner in the Spotify desktop app on 14th February, yet have been charg...
2020-02-18 9:59:56 PM
2020-02-27 4:12:23 PM
Luan
Spotify Star
969 Views
5 replies
0 likes
Subscription

969 Views
5 replies
0 likes

What's difference between Subscription and Prepaid Plans?

CountryIndia DeviceRedmi Note 7 ProOperating SystemAndroid 9 My Question or IssueI want to know what is difference between Subscription and Prepaid Plans available on website. Since I am new to Spotify, and I'm interested in upgrading to premium plan...

venomous_soul
Visitor
Country India Device Redmi Note 7 Pro Operating System Android 9 My Question or Issue I want to know what is difference between Subscription and Prepaid Plans available on webs...
2020-02-27 12:58:20 PM
2020-02-27 1:35:13 PM
Emilia_8
Community Legend
6853 Views
1 replies
0 likes
Premium
prepaid
Subscription

6853 Views
1 replies
0 likes

Solved!! Spotify Wrapped question

Plancurrently switched to free, but want to get premium again soonCountryUSDeviceIphone 6s and macbook proOperating Systemios My Question or IssueIf i get premium after the year starts, say, in May, will spotify wrapped account for the music i listen...

bgLettuce
Regular
Plan currently switched to free, but want to get premium again soon Country US Device Iphone 6s and macbook pro Operating System ios My Question or Issue If i get premium after the y...
2020-02-26 10:27:07 PM
2020-02-26 12:32:03 AM
Emilia_8
Community Legend
1774 Views
1 replies
0 likes
Premium

1774 Views
1 replies
0 likes

Superuser Contribution I cant pay with my VISA card

PlanFreeCountrySADevice(iPhone xs, Windows PC)Operating System(iOS 10, Windows 10) My Question or IssueI was supsicibed for premiume for one mounth before. using my VISA card but this time my payment get an Error so saddenly whats going on .i tried t...

servar
Regular
Plan Free Country SA Device (iPhone xs, Windows PC) Operating System (iOS 10, Windows 10) My Question or Issue I was supsicibed for premiume for one mounth before. using my VISA card...
2020-02-01 11:05:46 PM
2020-02-26 4:10:24 PM
Petya
Community Legend
2815 Views
11 replies
0 likes

2815 Views
11 replies
0 likes

Solved!! Giftcard

PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI bought a giftcard (30€) two days ago and tried to rub it clear. But i can't decipher the d...

BuBuFiFi
Newbie
Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I bought a ...
2020-02-26 9:16:27 AM
2020-02-26 9:47:20 AM
引きこもり
Roadie
8298 Views
1 replies
0 likes

8298 Views
1 replies
0 likes

Cancel premium subscription when all i get is the free app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue spotify is getting money for premium from my bank and I'm just getting the free app how do I...

Llionu66
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue spotify ...
2020-02-25 10:45:56 PM
2020-02-25 12:23:10 AM
Emilia_8
Community Legend
1587 Views
1 replies
0 likes
Need help canceling premium.

1587 Views
1 replies
0 likes

My premium account changed to free account although I pay money

My family account changed to free account. I pay money in 16 February 2020. Please find a solution, I’m waiting for your answer. Also I didn’t take a payment bill in 16 February 2020 Payment Code: Thanks.. Plan Premium Country Turkey Device (iPhone ...

HTB38
Visitor
My family account changed to free account. I pay money in 16 February 2020. Please find a solution, I’m waiting for your answer. Also I didn’t take a payment bill in 16 February 2020 Payment Code...
2020-02-25 3:02:56 PM
2020-02-25 3:15:56 PM
引きこもり
Roadie
981 Views
1 replies
0 likes

981 Views
1 replies
0 likes

Superuser Contribution Is there anyway to pay for a 3 month or 6 month plan without going through the paysafecard?

Seriously, How hard is it to set up an option for Debt/Credit card? I now literally have to go out of my way to purchase this silly prepaid debt card to be able to purchase your 6 month plan, where I might as well instead purchase your gift card. Thi...

Artzyival
Newbie
Seriously, How hard is it to set up an option for Debt/Credit card? I now literally have to go out of my way to purchase this silly prepaid debt card to be able to purchase your 6 month plan, where I...
2020-02-25 11:25:45 AM
2020-02-25 2:17:32 PM
Ivan
Spotify Legend
336 Views
1 replies
0 likes

336 Views
1 replies
0 likes

Superuser Contribution I can't pay the premium plan

Hello, my problem is that I enter my card details to pay the premium plan, and my sale that an error occurred

pinacjose
Casual Listener
Hello, my problem is that I enter my card details to pay the premium plan, and my sale that an error occurred
2020-02-20 9:11:20 PM
2020-02-25 1:26:29 PM
Xenia
Moderator
675 Views
3 replies
0 likes

675 Views
3 replies
0 likes

Superuser Contribution Unable to purchase premium

Hi,When trying to buy premium I get a message saying I am not eligible for that subscription. Family and Student are fine though.My previous subscription was an one cost annual plan (ie not paying per month). Now I cannot get back to premium. PlanFre...

Luckan
Casual Listener
Hi, When trying to buy premium I get a message saying I am not eligible for that subscription. Family and Student are fine though. My previous subscription was an one cost annual plan (ie not payin...
2020-02-18 6:26:20 AM
2020-02-25 12:34:38 PM
Xenia
Moderator
693 Views
3 replies
0 likes

693 Views
3 replies
0 likes

Superuser Contribution Just a premium subscription

Hi I've been a premium subscriber for a long time and have been on yearly plans for the last two years. That plan ended today and yearly plans seem to no longer be available. However, the standard monthly plan comes with Headspace which I am not inte...

PinkPie
Regular
Hi I've been a premium subscriber for a long time and have been on yearly plans for the last two years. That plan ended today and yearly plans seem to no longer be available. However, the st...
2019-12-13 11:40:28 PM
2020-02-25 9:01:48 AM
Katerina
Spotify Legend
733 Views
3 replies
0 likes

733 Views
3 replies
0 likes

Superuser Contribution Unable to Pay with my Visa Debit Card

Hi, I am trying to subscribe to the Premium plan from India. I have tried using two different visa debit card and the payment doesnt go through. I get an error message saying something went wrong please try again later. How to resolve this? I have tr...

xcbhiew800909gn
Visitor
Hi, I am trying to subscribe to the Premium plan from India. I have tried using two different visa debit card and the payment doesnt go through. I get an error message saying something...
2020-02-24 2:35:56 PM
2020-02-24 3:02:07 PM
Ivan
Spotify Legend
599 Views
1 replies
0 likes

599 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts