Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
krishna1926
Visitor
173691 Views
114 replies
12 likes

173691 Views
114 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
19322 Views
27 replies
4 likes

19322 Views
27 replies
4 likes

Superuser Contribution Subscription problem with new samsung s20plus purchase

I purchased a new Samsung s20 plus, with the purchase I'm offered a 6 month tril of Spotify premium. When i tried to sign up for this it tells me I'm not eligible. I don't every remember signing up for a free trial in the past. Can someone tell me wh...

Liquidt
Casual Listener
I purchased a new Samsung s20 plus, with the purchase I'm offered a 6 month tril of Spotify premium. When i tried to sign up for this it tells me I'm not eligible. I don't every remember signing up f...
2020-05-10 5:56:47 PM
2020-05-11 4:16:06 PM
Elena
Moderator
554 Views
5 replies
0 likes
Subscription

554 Views
5 replies
0 likes

[All Platforms][Partnership] Change country for Spotify Premium

Hello there, I am facing difficulties to change my account from Germany to Italy. I was a student in Germany and now I am back to Italy. How can I change the country and let the people in my family be added to my Spotify premium family? I paid alread...

cooldaniel1991
Casual Listener
Hello there, I am facing difficulties to change my account from Germany to Italy. I was a student in Germany and now I am back to Italy. How can I change the country and let the people...
2020-05-07 10:32:49 PM
2020-05-11 3:54:12 PM
OneByBoo
Roadie
434 Views
1 replies
0 likes
All Platforms
Partnership

434 Views
1 replies
0 likes

Superuser Contribution Unauthorized charges duplicate charge on the account.

Plan PremiumCountry PHDevice HUAWEI Operating System Android My Question or IssueToday i got notif that i was charged for. Monthly subscription. Supposedly i will get charged by next month. I am using globe prepaid mobile. And the amount deducted is ...

Mynameisjayee
Casual Listener
Plan Premium Country PH Device HUAWEI Operating System Android My Question or Issue Today i got notif that i was charged for. Monthly subscription. Supposedly i will get charg...
2020-03-21 7:29:45 AM
2020-05-11 3:53:30 PM
Elena
Moderator
825 Views
7 replies
0 likes

825 Views
7 replies
0 likes

Solved!! Accidentally signed up fro premium instead of family premium

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up thinking I was signing up for family premium but I signed up for the regular prem...

SpursShawn
Casual Listener
Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I signed up ...
2020-05-08 7:54:27 PM
2020-05-10 6:11:37 PM
SpursShawn
Casual Listener
672 Views
4 replies
0 likes

672 Views
4 replies
0 likes

Paiment

Aucune des informations ci-dessous n'est requise. Cependant, plus vous fournissez, plus il nous sera facile d'essayer de vous aider.PlanGratuit / PremiumPaysFranceDispositif(iPhone 8, Samsung Galaxy 9, Macbook Pro fin 2016)Système opérateur(iOS 10, A...

Orel9101
Visitor
Aucune des informations ci-dessous n'est requise. Cependant, plus vous fournissez, plus il nous sera facile d'essayer de vous aider. Plan Gratuit / Premium Pays France Dispositif (iPhone 8, Sam...
2020-05-07 12:55:19 PM
2020-05-10 10:23:36 AM
OneByBoo
Roadie
475 Views
1 replies
0 likes

475 Views
1 replies
0 likes

Hi recently I am getting charged twice a month for premium Spotify. How donI cancel one payment?

shanecoughlan21
Visitor
Hi recently I am getting charged twice a month for premium Spotify. How donI cancel one payment?
2020-05-08 5:41:03 PM
2020-05-10 10:21:49 AM
OneByBoo
Roadie
332 Views
1 replies
0 likes

332 Views
1 replies
0 likes

Trying to update and change payment details through mobile bill problem isn’t going through

PlanPremiumCountryPhilippines DeviceiPhone 11Operating SystemiOS 13.4.1 My Question or IssueI’ve been trying so many times for the past couple of days to change my payment details and pay for premium through mobile phone.I changed my number, and befo...

ishabelle
Visitor
Plan Premium Country Philippines Device iPhone 11 Operating System iOS 13.4.1 My Question or Issue I’ve been trying so many times for the past couple of days to change my pay...
2020-05-10 5:49:41 AM
2020-05-10 10:18:40 AM
OneByBoo
Roadie
272 Views
1 replies
0 likes

272 Views
1 replies
0 likes

Solved!!Superuser Contribution Me rechaza mi pago

Hola, estoy tratando de suscribirme a Spotify Premium pero no me deja suscribirme ya que me rechaza el método de pago. Me comunique con el banco para saber si el problema era mi tarjeta y me dijeron que funciona perfecto. Quiero saber si hay otra man...

Santie
Casual Listener
Hola, estoy tratando de suscribirme a Spotify Premium pero no me deja suscribirme ya que me rechaza el método de pago. Me comunique con el banco para saber si el problema era mi tarjeta y me dijeron ...
2020-05-04 9:00:15 PM
2020-05-10 9:09:29 AM
Ivan
Spotify Legend
841 Views
3 replies
0 likes

841 Views
3 replies
0 likes

Solved!!Superuser Contribution Pagamento Boleto

PlanPremiumCountryBrazilDeviceSamsung Operating System Android My Question or IssueEfetuei o pagamento do spotify premium no boleto, dia 30/04, porém o plano ainda não foi efetivado.ps: tenho o comprovante de pagamento do banco, mas ainda não recebi ...

guimaraesmarial
Casual Listener
Plan Premium Country Brazil Device Samsung Operating System Android My Question or Issue Efetuei o pagamento do spotify premium no boleto, dia 30/04, porém o plano ...
2020-05-05 12:01:38 AM
2020-05-10 8:10:33 AM
Ivan
Spotify Legend
539 Views
1 replies
0 likes

539 Views
1 replies
0 likes

Updated Payment Lost Hulu

I've had the premium plan for years. I had to update my card the other day, and somehow I've lost my Hulu subscription. I hear this is a common issue, but I'm not finding any clear ways to resolve this. Please help. Letterkenny and their puppers are ...

Kittykittyfish
Visitor
I've had the premium plan for years. I had to update my card the other day, and somehow I've lost my Hulu subscription. I hear this is a common issue, but I'm not finding any clear ways to resolve th...
2020-05-09 4:10:54 AM
2020-05-10 5:21:52 AM
Billy-J
Spotify Star
998 Views
1 replies
0 likes

998 Views
1 replies
0 likes

Charged and cant refund

So I went to go try the xbox 6 months trial, and it wont let me and I still was charged 2 times and I cant refund it.

Kale4
Casual Listener
So I went to go try the xbox 6 months trial, and it wont let me and I still was charged 2 times and I cant refund it.
2020-05-09 5:42:18 AM
2020-05-09 7:28:07 PM
Kale4
Casual Listener
463 Views
2 replies
0 likes

463 Views
2 replies
0 likes

Charged for 2 accounts

PlanFree/PremiumCountryDenmarkDevice(iPhone 7, HP Pavilion, Samsung Galaxy)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a family account, which I'm paying 149 DKK for pr. month. I have discovered that I'm also ch...

veksebo
Visitor
Plan Free/Premium Country Denmark Device (iPhone 7, HP Pavilion, Samsung Galaxy) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a family ac...
2020-05-09 2:58:14 PM
2020-05-09 3:13:44 PM
AdamDamon
Spotify Star
243 Views
1 replies
0 likes

243 Views
1 replies
0 likes

Ho diritto ad un rimborso?

Salve!Ho una domanda riguardo il mio abbonamento, ho un abbonamento a Spotify Students che si è rinnovato oggi. Ho già effettuato il pagamento del canone mensile e vorrei sapere se sono in tempo per chiedere un rimborso, rinunciando al servizio che m...

valerioandrea
Casual Listener
Salve! Ho una domanda riguardo il mio abbonamento, ho un abbonamento a Spotify Students che si è rinnovato oggi. Ho già effettuato il pagamento del canone mensile e vorrei sapere se sono in tempo pe...
2020-05-08 7:19:52 PM
2020-05-09 10:13:45 AM
valerioandrea
Casual Listener
600 Views
2 replies
0 likes

600 Views
2 replies
0 likes

Billed twice a month for who knows how long

Hello,I’ve been looking at my bank statements and just recently discovered that I’ve been getting billed for premium from both the Apple store and Spotify. Apple always sends me an email, but I don’t ever get emails from Spotify.I only have one subsc...

Toilet55
Visitor
Hello, I’ve been looking at my bank statements and just recently discovered that I’ve been getting billed for premium from both the Apple store and Spotify. Apple always sends me an email, but I don...
2020-05-08 4:26:59 PM
2020-05-09 9:45:44 AM
OneByBoo
Roadie
691 Views
1 replies
0 likes
Help
how
Subscription

691 Views
1 replies
0 likes

6 months free if I am with internet provider

Hi, I have a contract with an internet provider. If you have this contract you can benefit 6 months Spotify premium free. But what happens if in like 3 months I resign the internet provider ? It will stop my free Spotify account or not ? Thank you

Charlescohen
Regular
Hi, I have a contract with an internet provider. If you have this contract you can benefit 6 months Spotify premium free. But what happens if in like 3 months I resign the intern...
2020-05-08 11:01:15 AM
2020-05-08 6:15:18 PM
Bethany_Dawn
Community Legend
490 Views
1 replies
0 likes

490 Views
1 replies
0 likes

Solved!! Changing Premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Spotify Premium with Hulu and have recently become a Starbucks Partner. If I sign up f...

MG1205
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
2020-05-07 7:36:39 PM
2020-05-07 8:42:46 PM
Bethany_Dawn
Community Legend
715 Views
1 replies
0 likes

715 Views
1 replies
0 likes

Currys 6 Month - not eligible

PlanFree/PremiumCountryUKDevice(Galaxy s10+) My Question or IssueI have recently created an account and i am trying to activate a Curry promotion but I keep getting a message saying i am not eligible. Why is this?I have tried the online support chat ...

AJ5062
Visitor
Plan Free/Premium Country UK Device (Galaxy s10+) My Question or Issue I have recently created an account and i am trying to activate a Curry promotion but I keep getting a message say...
2020-05-06 1:47:09 PM
2020-05-07 1:19:19 PM
Ums247
Casual Listener
681 Views
2 replies
1 likes

681 Views
2 replies
1 likes

no me deja contratar premium

( de esos puntos de carga no pasa) quiero contratar el plan familiar pero no me carga la informacion de la tarjeta,se quedan los 3 puntos de cargado y no puedo hacer nada (en todos los planes me pasa)

WhatsApp Image 2020-05-06 at 12.27.43 PM.jpeg

23669884
Visitor
( de esos puntos de carga no pasa) quiero contratar el plan familiar pero no me carga la informacion de la tarjeta,se quedan los 3 puntos de cargado y no puedo hacer nada (en todos los plan...
2020-05-06 7:32:05 PM
2020-05-07 8:00:53 AM
OneByBoo
Roadie
648 Views
1 replies
0 likes

648 Views
1 replies
0 likes

I'm being charged for multiple subscriptions

CountryArgentinaMy Question or IssueHello. Sometime in 2019, me and my family decided to switch from separate premium subscriptions for everybody to just one single family plan for all of us. It has a few months since then and we have found out that ...

Riolu_
Visitor
Country Argentina My Question or Issue Hello. Sometime in 2019, me and my family decided to switch from separate premium subscriptions for everybody to just one single family plan for all of us. I...
2020-05-06 8:55:31 PM
2020-05-07 7:55:40 AM
OneByBoo
Roadie
407 Views
1 replies
0 likes

407 Views
1 replies
0 likes

charged two separate amounts

PlanPremium DeviceGalaxy Note 10+ My Question or Issuei was charged two separate amounts, One being the normal $10.80 for premium and then i got charged a separate $30 and i cant find any information as to why. I went into my receipts on my Spotify a...

X520muddinX
Visitor
Plan Premium Device Galaxy Note 10+ My Question or Issue i was charged two separate amounts, One being the normal $10.80 for premium and then i got charged a separate $30...
2020-05-06 12:13:43 AM
2020-05-07 7:52:09 AM
OneByBoo
Roadie
617 Views
1 replies
0 likes

617 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts