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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 13102 Views
  • 24 replies
  • 2 likes
  • 13102 Views
  • 24 replies
  • 2 likes

Superuser Contribution First National Bank (South Africa) cards does not get accepted

PlanPremiumCountrySouth AfricaMy Question or IssueI recently got a new bank card and I tried to update my premium account with my new card details. Unfortunately, it does not seem to get accepted and this is not the first time it has happened. A lot ...

  • Casual Listener
  • Plan Premium Country South Africa My Question or Issue I recently got a new bank card and I tried to update my premium account with my new card details. Unfortunately, it does not seem to get ac...
  • Peter
  • Spotify Legend
  • 705 Views
  • 1 replies
  • 0 likes
  • 705 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family Plan in Israel [2019]

Hi,I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me. I know this issue has been raised before, but its been a year and your competition is happily supporting family pla...

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  • Casual Listener
  • Hi, I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me.   I know this issue has been raised before, but its bee...
  • Peter
  • Spotify Legend
  • 12175 Views
  • 18 replies
  • 35 likes
  • plan
    Premium
  • 12175 Views
  • 18 replies
  • 35 likes

Spotify premium

I got a Fitbit last month from Curry’s that came with a free 6 month subscription for Spotify premium with a new account. I made a new one and redeemed with the code I was given. However it says that it’s not Spotify premium even though it said that ...

  • Casual Listener
  • I got a Fitbit last month from Curry’s that came with a free 6 month subscription for Spotify premium with a new account. I made a new one and redeemed with the code I was given. However it says that...
  • Billy-J
  • Spotify Star
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

Xbox Gamepass Ultimate + Spotify 6 months

I claimed my reward for buying Xbox's ultimate gamepass. The reward was 6 months of free Spotify premium. After I went to claim my premium it told me I was not eligible.

  • Visitor
  • I claimed my reward for buying Xbox's ultimate gamepass. The reward was 6 months of free Spotify premium. After I went to claim my premium it told me I was not eligible.       &nbs...
  • mosohodPeti
  • Composer
  • 751 Views
  • 1 replies
  • 0 likes
  • 751 Views
  • 1 replies
  • 0 likes

Superuser Contribution College isn't on Spotify Student

Country UKMy college isn't on the list but other colleges in my area are that are the same

  • Casual Listener
  • Country UK My college isn't on the list but other colleges in my area are that are the same
  • Zatoz
  • Casual Listener
  • 1425 Views
  • 4 replies
  • 0 likes
  • 1425 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium gift card

I have a premium family account and want to redeem a gift card for spotify premium. Are your help files seriously telling me that its impossible?

  • Newbie
  • I have a premium family account and want to redeem a gift card for spotify premium. Are your help files seriously telling me that its impossible?  
  • Petya
  • Community Legend
  • 574 Views
  • 2 replies
  • 1 likes
  • 574 Views
  • 2 replies
  • 1 likes

Solved!! Premium for 3 months free

Hello world. I had like to know what happens when you cancel your 3 month free subscription. Do you get another offer for a free subscription for the number of days left, or do you have to pay in order to return to Premium? - Spotify India user

  • Visitor
  • Hello world. I had like to know what happens when you cancel your 3 month free subscription. Do you get another offer for a free subscription for the number of days left, or do you have to pay in ord...
  • Bittencourt
  • Spotify Star
  • 858 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 858 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não recebi o e-mail de confirmação de pagamento

Paguei por boleto no dia 27/12 e já estamos no dia 02/01 e ainda não recebi nenhum e-mail de confirmação. Quando pesquiso eles só mostram soluções para quando se recebe o e-mail e ainda não disponibilizaram, mas no meu caso eu ainda não recebi o e-ma...

  • Casual Listener
  • Paguei por boleto no dia 27/12 e já estamos no dia 02/01 e ainda não recebi nenhum e-mail de confirmação. Quando pesquiso eles só mostram soluções para quando se recebe o e-mail e ainda não disponibi...
  • Petya
  • Community Legend
  • 691 Views
  • 1 replies
  • 0 likes
  • 691 Views
  • 1 replies
  • 0 likes

Superuser Contribution One year plan upgrade to Family

I was wrong click the Premium One Year by paypal. It charge me one year payment already. And I just change back to Premium Family. How is the payment fee for the plan? Will it refund to me? PlanPremiumCountryHong Kong DeviceIphone XS MaxOperating Sys...

  • Visitor
  • I was wrong click the Premium One Year by paypal. It charge me one year payment already. And I just change back to Premium Family. How is the payment fee for the plan? Will it refund to me?   ...
  • Mario
  • Spotify Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help! Should I get a refund or wait for Spotify's response?

So I've been using Spotify monthly premium since last year, and I wanted to upgrade to a yearly subscriptionWhat I did:1. I bought and paid for the yearly premium (i didn't cancel the monthly premium)2. I check my current subscription status and foun...

  • Visitor
  • So I've been using Spotify monthly premium since last year, and I wanted to upgrade to a yearly subscription What I did: 1. I bought and paid for the yearly premium (i didn't cancel the monthly pre...
  • Mario
  • Spotify Legend
  • 593 Views
  • 1 replies
  • 0 likes
  • 593 Views
  • 1 replies
  • 0 likes

Misleading

hello there, I read other posts in the past where people had issues receiving their Google home mini and still getting their credit card charged. I recently subscribed to the individual premium subscription and my link on December 31st was sent to me...

  • Casual Listener
  •  hello there, I read other posts in the past where people had issues receiving their Google home mini and still getting their credit card charged. I recently subscribed to the individual premium...
  • Billy-J
  • Spotify Star
  • 471 Views
  • 4 replies
  • 0 likes
  • 471 Views
  • 4 replies
  • 0 likes

Premium trial not working?

We have been using the free Spotify and wanted to trial the Premium individual. It says the trial setup was successful for Premium however nothing has changed. Our plan still says Spotify free and when we try to setup the trial again it now says we c...

  • Visitor
  • We have been using the free Spotify and wanted to trial the Premium individual.   It says the trial setup was successful for Premium however nothing has changed.  Our plan still says Spot...
  • OneByBoo
  • Roadie
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Google Home Mini" offer canceled "Spotify Premium with Hulu"!

Individual PremiumUSAAll devices I signed up for the Google Home Mini offer and immediately got an email from Hulu that my Hulu subscription had been cancelled. Is there any way to get Spotify+Hulu back? Thanks in advance!

  • Casual Listener
  • Individual Premium USA All devices   I signed up for the Google Home Mini offer and immediately got an email from Hulu that my Hulu subscription had been cancelled.  Is there any way to...
  • Peter
  • Spotify Legend
  • 1585 Views
  • 6 replies
  • 0 likes
  • Google Home Mini
    Hulu
    Premium
  • 1585 Views
  • 6 replies
  • 0 likes

Superuser Contribution "Your free Google Mini is now available" just follow the links and pay $49?

PlanPremiumCountry DeviceSamsung Galaxy Note 8Operating SystemWindows 10 My Question or IssueI got my email and tried to claim my free Google Assistant, but it want to charge me, why? I saw this question posted before, and wouldn't have posted this, ...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy Note 8 Operating System Windows 10   My Question or Issue I got my email and tried to claim my free Google Assistant, but it want to c...
  • Peter
  • Spotify Legend
  • 527 Views
  • 1 replies
  • 1 likes
  • 527 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Google home mini shipped to wrong address

PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 13 My Question or IssueAfter tracking my Fedex package, an error saying the package is being returned due to an invalid shipping address. After contacting Google support they had said to contact ...

  • Casual Listener
  • Plan Premium Country US Device iPhone 11 Operating System iOS 13   My Question or Issue After tracking my Fedex package, an error saying the package is being returned due to an invalid...
  • Peter
  • Spotify Legend
  • 1199 Views
  • 4 replies
  • 0 likes
  • 1199 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Change Premium Family to Non Family Premium

PlanFamily PremiumCountryUSA Operating SystemWindows 10 My Question or IssueToday I have switched my plan from Premium to Premium Family. When I change it back I can't seem to change plans. Its like stuck with Premium for Family. When I change it, th...

  • Casual Listener
  • Plan Family Premium Country USA   Operating System Windows 10   My Question or Issue Today I have switched my plan from Premium to Premium Family. When I change it back I can't see...
  • dmp2460
  • Casual Listener
  • 813 Views
  • 4 replies
  • 0 likes
  • 813 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't pay with my MasterCard

I try to get the 3 months-0.99 euro offer but It won't accept the payment and it'll also pop this message up "Payment failed. Try again, or use a different payment method" and my balance is ok too.

  • Newbie
  • I try to get the 3 months-0.99 euro offer but It won't accept the payment and it'll also pop this message up "Payment failed. Try again, or use a different payment method" and my balance is ok too.
  • Petya
  • Community Legend
  • 1007 Views
  • 3 replies
  • 0 likes
  • 1007 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Currys 6 Months Offer

I seem to be having the same problem. I have brought the Google Home Nest Max from curry’s, which came with a 6 month free premium redeem code. When I redeem this code, it says I am not eligible for this offer. I literally made this account an hour a...

  • Visitor
  • I seem to be having the same problem. I have brought the Google Home Nest Max from curry’s, which came with a 6 month free premium redeem code. When I redeem this code, it says I am not eligible for ...
  • Peter
  • Spotify Legend
  • 1609 Views
  • 1 replies
  • 0 likes
  • 1609 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 8, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI live in the US and I got my email 2 days ago about getting a free Google Home Mini. When I do ...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 8, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I live in the U...
  • Peter
  • Spotify Legend
  • 670 Views
  • 6 replies
  • 1 likes
  • 670 Views
  • 6 replies
  • 1 likes