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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5273 Views
  • 23 replies
  • 2 likes
  • 5273 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution I don't know the second account that is using my bank account for premium

I have a premium plan with this email address and get charged $10 a month. There is a second account that is using my bank account as well and it is charged an additional $10. I have no idea what this account is or who is using it. I have tried my ot...

  • Casual Listener
  • I have a premium plan with this email address and get charged $10 a month. There is a second account that is using my bank account as well and it is charged an additional $10. I have no idea what thi...
  • Katerina
  • Spotify Legend
  • 605 Views
  • 4 replies
  • 0 likes
  • 605 Views
  • 4 replies
  • 0 likes

I have Spotify Premium with Hulu but Hulu account is cancelled

PlanPremiumCountry: USA DeviceMacBook ProOperating SystemOS 10.14.5 My Question or Issue: I am a premium member and was going through a transition period where I was not able to pay for my premium. I had Hulu connected to my account but Spotify cance...

  • Newbie
  •   Plan Premium Country: USA   Device MacBook Pro Operating System OS 10.14.5   My Question or Issue: I am a premium member and was going through a transition period where I w...
  • Billy-J
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

First 3 month premium dont work

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDeleted my acc because didnt like my username, created new one, wrote that i cant use first 3...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Deleted...
  • Billy-J
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Subscription trouble. Please help!

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI had signed up for spotify using an old Yahoo email account. I forgot my spotify password but can not get my Yahoo account to receive the recovery email. I h...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I had signed up for spotify using an old Yahoo email account. I forgot my spo...
  • Billy-J
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

changed twice

PlanPremium duoCountryDenmarkDevice1 plus 5T and Samsung Galaxy S8Operating SystemAndroid for both My Question or IssueOur problem is that we have been charged twice in June.It is on the 9th of June.On Spotify's website, it says that we have only bee...

  • Casual Listener
  • Plan Premium duo Country Denmark Device 1 plus 5T and Samsung Galaxy S8 Operating System Android for both   My Question or Issue Our problem is that we have been charged twice in June....
  • Billy-J
  • Spotify Star
  • 395 Views
  • 5 replies
  • 0 likes
  • 395 Views
  • 5 replies
  • 0 likes

got a refund but wheres my money

Plansamsung galaxy 7idk My Question or Issueso i got a refund but i donnot no wheee the money went to

  • Casual Listener
  • Plan samsung galaxy 7 idk   My Question or Issue so i got a refund but i donnot no wheee the money went to
  • Billy-J
  • Spotify Star
  • 595 Views
  • 5 replies
  • 0 likes
  • 595 Views
  • 5 replies
  • 0 likes

Why are there incentives to join Spotify, but none to stay?

My question, or issue...Why does Spotify offer great deals to join, but never any kind of incentives or rewards to stay when you are a loyal, faithful, customer? Do they not know we have options? I have been a premium Spotify user for 5+ years. Faith...

  • Newbie
  • My question, or issue... Why does Spotify offer great deals to join, but never any kind of incentives or rewards to stay when you are a loyal, faithful, customer?   Do they not know we have o...
  • Bethany_Dawn
  • Community Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Premium using UPI. Got charged, but no change in the account

PlanFree/PremiumCountryIndia My Question or IssueI paid for Premium using Google Pay UPI and the money was deducted from my bank. But there was no change in my account and remains to be in the free version.

  • Casual Listener
  •   Plan Free/Premium Country India   My Question or Issue I paid for Premium using Google Pay UPI and the money was deducted from my bank. But there was no change in my account and re...
  • Peter
  • Spotify Legend
  • 551 Views
  • 3 replies
  • 0 likes
  • 551 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paid for premium but still have free

Hello, i paid 0,99€ for 3 months premium but still have free. When i want to listen some music it says me i have to get a premium account. The payment was succesfull and i tried to log out and in many times.thanks for your helpt9xuduxp713qsoybx6nbppp...

  • Newbie
  • Hello,  i paid 0,99€ for 3 months premium but still have free. When i want to listen some music it says me i have to get a premium account. The payment was succesfull and i tried to log out and...
  • Peter
  • Spotify Legend
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium

PlanPremiumCountryNorwayDeviceHuaweiOperating System(iOS 10 and Android My Question or IssueI just found out that my old old iphone still has a running payment at spotify premium, but I cant use it. I have the same email adress, account log in info, ...

  • Casual Listener
  • Plan Premium Country Norway Device Huawei Operating System (iOS 10 and Android     My Question or Issue I just found out that my old old iphone still has a running payment at...
  • Peter
  • Spotify Legend
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Superuser Contribution Double Billing

I checked my credit card statement recently and saw that I was receiving double bills for Spotify. One was coming from Apple - for a total of $13.80 which I can see in my App Store settings is my monthly subscription cost. The other is coming from Sp...

  • Casual Listener
  • I checked my credit card statement recently and saw that I was receiving double bills for Spotify. One was coming from Apple - for a total of $13.80 which I can see in my App Store settings is my mon...
  • Peter
  • Spotify Legend
  • 2304 Views
  • 7 replies
  • 0 likes
  • 2304 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify keeps unsubscribing me from family plan

I was invited to family plan. We live at the same address and i entered accurate address, but spotify still says that i didn't verify my account. What is the problem?

  • Newbie
  • I was invited to family plan. We live at the same address and i entered accurate address, but spotify still says that i didn't verify my account. What is the problem?
  • Peter
  • Spotify Legend
  • 1067 Views
  • 4 replies
  • 0 likes
  • 1067 Views
  • 4 replies
  • 0 likes

Wrong payment plan

As I was updating my payment information my account switched from Premium to Family-Premium.I went instantly to change it back, but now you have charged me 14,90€. I would like to get a partial refund on that, since I feel that this was out of my con...

  • Newbie
  • As I was updating my payment information my account switched from Premium to Family-Premium. I went instantly to change it back, but now you have charged me 14,90€. I would like to get a partial ref...
  • Robert_W
  • Community Legend
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu no longer works on premium?

PlanPremiumCountryUsaDeviceLg stylo 2 My Question or IssueAfter updating payment info for spotify premium, i lost access to hulu.

  • Newbie
  •   Plan Premium Country Usa Device Lg stylo 2   My Question or Issue After updating payment info for spotify premium, i lost access to hulu. 
  • Katerina
  • Spotify Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution hello

Im from mexico i allready pay per family plan but i obly have access to fre spotify help please

  • Newbie
  • Im from mexico i allready pay per family plan but i obly have access to fre spotify help please
  • Daisy
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nieuwe telefoon

Ik heb sinds gisteren een nieuwe telefoon. Aan mijn abonnement is niks veranderd. Op mijn oude telefoon had ik een Premium account. Het bedrag hiervan wordt maandelijks van mijn rekening afgeschreven. Op mijn nieuwe telefoon heb ik ook de Spotify app...

  • Newbie
  • Ik heb sinds gisteren een nieuwe telefoon. Aan mijn abonnement is niks veranderd. Op mijn oude telefoon had ik een Premium account. Het bedrag hiervan wordt maandelijks van mijn rekening afgeschreven...
  • Daisy
  • Spotify Legend
  • 10233 Views
  • 1 replies
  • 2 likes
  • 10233 Views
  • 1 replies
  • 2 likes

Superuser Contribution Premium not working

I dont understand why i lose all my music and i was charge for the Premium on Aug 1, 2017 on my paypal account. Now when i login into i have no music and its says i have to sign up again for Premium and i am not going to sign up again if i was alread...

  • Newbie
  • I dont understand why i lose all my music and i was charge for the Premium on Aug 1, 2017 on my paypal account. Now when i login into i have no music and its says i have to sign up again for Premium ...
  • Daisy
  • Spotify Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium to Premium Family

I just wanted to ask: does my normal premium contract get canceled automaticly if I join the premium family via email-invitation. Like dont I have to cancel the contract myself?

  • Newbie
  • I just wanted to ask: does my normal premium contract get canceled automaticly if I join the premium family via email-invitation. Like dont I have to cancel the contract myself?
  • Daisy
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

unable to log in

So I have two Spotify accounts and both of the emails have been deactivated and there is no way getting them back. I have no way of contacting customer support because in order to contact you must be logged into the account. So basically I have no wa...

  • Newbie
  • So I have two Spotify accounts and both of the emails have been deactivated and there is no way getting them back. I have no way of contacting customer support because in order to contact you must be...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

2 payment at month

PlanDisable 1 payment from my cardCountryTurkey Device(samsung galaxy s8)Operating System(Android Oreo.) My Question or IssueSpotify does 2 payment at same card at month with diffrent payment codes how can i cancel one

  • Newbie
  •   Plan Disable 1 payment from my card Country Turkey   Device (samsung galaxy s8) Operating System (Android Oreo.)   My Question or Issue Spotify does 2 payment at sam...
  • Billy-J
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes