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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5185 Views
  • 23 replies
  • 2 likes
  • 5185 Views
  • 23 replies
  • 2 likes

Double Payment

My Question or Issue Why was I charged twice for the premium subscription this month?

  • Newbie
  • My Question or Issue   Why was I charged twice for the premium subscription this month?
  • Billy-J
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

signed up for premium with 3 months free, got billed immediately

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Why dint i get premium

As shown in the screenshot i payed for premium todaybut when i checked it dint show me that i had premium my friend told me to ask herecan anyone help me with this??

  • Casual Listener
  • As shown in the screenshot i payed for premium today but when i checked it dint show me that i had premium my friend told me to ask here can anyone help me with this??   <Community Rock S...
  • Billy-J
  • Spotify Star
  • 463 Views
  • 6 replies
  • 0 likes
  • Premium
  • 463 Views
  • 6 replies
  • 0 likes

3 months for €0,99

PlanFree/PremiumCountryNederlandDeviceLaptopOperating SystemWindows 10 My Question or IssueI have bought 3 months of premium spotify for €0.99, money has been taken form my bank account but the subscription didn't have change.

  • Casual Listener
  • Plan Free/Premium Country Nederland Device Laptop Operating System Windows 10   My Question or Issue I have bought 3 months of premium spotify for €0.99, money has been taken form my b...
  • OneByBoo
  • Roadie
  • 632 Views
  • 5 replies
  • 0 likes
  • 632 Views
  • 5 replies
  • 0 likes

Moving from Family Premium Member to new Family Premium in a Different Country

So, currently am a member of a family premium plan in Germany.Things changed, and I moved to US and am no longer a member of this household. What is the right process and approach here?What can I do to perserve my playlists properly? I tried cancelin...

  • Casual Listener
  • So, currently am a member of a family premium plan in Germany. Things changed, and I moved to US and am no longer a member of this household.   What is the right process and approach here? W...
  • OneByBoo
  • Roadie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Unable to pay with an OTP credit card

PlanPremiumCountryEgypt DeviceSamsung Galaxy A8+Operating System Android Oreo My Question or Issue I live in Egypt and I signed up for Premium Account with my credit card after the trial period it told me to update my payment method and i tried and t...

  • Newbie
  •   Plan Premium Country Egypt   Device Samsung Galaxy A8+ Operating System  Android Oreo   My Question or Issue   I live in Egypt and I signed up for Premium...
  • OneByBoo
  • Roadie
  • 781 Views
  • 1 replies
  • 1 likes
  • 781 Views
  • 1 replies
  • 1 likes

Problem changing payment card in French Polynesia

Plan PremiumCountry French Polynesia Device(iPhone 8, iMac, google home) Hi, I am premium for more than a year. Today my subscription was canceled because of trouble with my card. When I tried to change the card, it doesn't let me pay because is a Po...

  • Newbie
  •   Plan Premium Country French Polynesia   Device (iPhone 8, iMac, google home)   Hi,   I am premium for more than a year. Today my subscription was canceled&nbs...
  • OneByBoo
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

After unsuccessful payment via PayPal, PP subscribes Spotify but Premium is off

I tried to pay for Spotify Premium with PayPal several times today but every time I got error: "Nie udało się zrealizować płatności. Spróbuj ponownie albo użyj inne metody płatności. Poproś o pomoc" ("Unable to complete paymant. Please try again or c...

  • Newbie
  • I tried to pay for Spotify Premium with PayPal several times today but every time I got error: "Nie udało się zrealizować płatności. Spróbuj ponownie albo użyj inne metody płatności. Poproś o pomoc" ...
  • OneByBoo
  • Roadie
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Subscription History

Is there a way to view your past subscription history/how to check if you've used premium before? PlanFree; want to get premium soon, but I don't know if the $0.99 offer will apply to meCountryUSA I'm ok with checking in different ways, whether on th...

  • Newbie
  • Is there a way to view your past subscription history/how to check if you've used premium before?   Plan Free; want to get premium soon, but I don't know if the $0.99 offer will apply to me ...
  • Billy-J
  • Spotify Star
  • 2137 Views
  • 1 replies
  • 0 likes
  • 2137 Views
  • 1 replies
  • 0 likes

ACTUALIZACIÓN DE METODO DE PAGO

PORQUE CUANDO ACTUALIZE MI FORMA DE PAGO A OTRA TARJETA ME HIZO UN CARGO SI AUN NO TOCA EL COBRO DE LA MENSUALIDAD

  • Casual Listener
  • PORQUE CUANDO ACTUALIZE MI FORMA DE PAGO A OTRA TARJETA ME HIZO UN CARGO SI AUN NO TOCA EL COBRO DE LA MENSUALIDAD
  • robertosanchez
  • Casual Listener
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cargo de $60 MXN por actualizar/cambiar mi tarjeta de crédito

PlanPremiumCountryMéxico My Question or IssueAcabo de actualizar mi método de pago (tarjeta de crédito) debido a que la que tenía registrada fue robada, sin embargo, al actualizar los datos, me hicieron un cargo de $60 MXN, ¿por qué motivo? Mi plan l...

  • Casual Listener
  • Plan Premium Country México   My Question or Issue Acabo de actualizar mi método de pago (tarjeta de crédito) debido a que la que tenía registrada fue robada, sin embargo, al actualizar lo...
  • Astel
  • Casual Listener
  • 1109 Views
  • 2 replies
  • 2 likes
  • 1109 Views
  • 2 replies
  • 2 likes

Trial Declined

I tried getting a $0.99 trial today and the card I used said payment failed. It said I already got the trial and that I’m not eligible for it. I don’t remember ever getting the trial and I don’t have premium. Is it because the card I used got it on a...

  • Newbie
  • I tried getting a $0.99 trial today and the card I used said payment failed. It said I already got the trial and that I’m not eligible for it. I don’t remember ever getting the trial and I don’t have...
  • OneByBoo
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

No Hulu Activation with Premium Account

Plan: PremiumFree/PremiumCountry: USA Device: MacBook Pro(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: iOS 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am stil not seeing Hulu Activation when I log into Spoti...

  • Casual Listener
  • Plan: Premium Free/Premium Country: USA   Device:  MacBook Pro (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: iOS 10 (iOS 10, Android Oreo, Windows 10,etc...
  • D0nkeyBOB
  • Newbie
  • 620 Views
  • 4 replies
  • 0 likes
  • Hulu Subscription
  • 620 Views
  • 4 replies
  • 0 likes

Using paypal to pay for premium not working without creditcard/bank issue.

PlanTrying to get premiumCountry Sweden Operating SystemW10 My Question or IssueSo i have purchased regular spotify premium before through Paypal, however now when i was going to refresh my subscription it would not let me, telling me i need to conne...

  • Newbie
  • Plan Trying to get premium Country Sweden   Operating System W10   My Question or Issue So i have purchased regular spotify premium before through Paypal, however now when i was g...
  • OneByBoo
  • Roadie
  • 229 Views
  • 1 replies
  • 1 likes
  • 229 Views
  • 1 replies
  • 1 likes

Solved!! Hola, necesito ayuda!

Compre un s10 plus active mis 6 meses gratis, pero me cargaron a mi tarjeta.

  • Newbie
  • Compre un s10 plus active mis 6 meses gratis, pero me cargaron a mi tarjeta.
  • OneByBoo
  • Roadie
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Subscription problem

Hi All, I've had a family premium plan for a while unfortunaely ladt month we had a problem with the payment being taken my fault it wasn't done in good time however I paid and but it only allowed me renew as a single is there a workaround it seems p...

  • Casual Listener
  • Hi All, I've had a family premium plan for a while unfortunaely ladt month we had a problem with the payment being taken my fault it wasn't done in good time however I paid and but it only allowed me...
  • OneByBoo
  • Roadie
  • 327 Views
  • 5 replies
  • 0 likes
  • 327 Views
  • 5 replies
  • 0 likes

Superuser Contribution 3-month Premium Eligibility

PlanFree/PremiumCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)iPhone 6 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.)iOs 12.3.1 My Question or IssueSpotify Montly Premium is about to expire today and I want t...

  • Casual Listener
  • Plan Free/Premium Country Philippines Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 6 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOs 12.3.1 &nbsp...
  • Peter
  • Spotify Legend
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

See pending $10 charge despite having student subscription renewed for at least 2 more years

Plan: Spotify Student PremiumUSA DeviceMacbook Pro + Moto Z3 My Question or IssueMy bank statements say I have a pending charge of 10 despite being registered for spotify student until at least 2020. Screenshot included. Why the **** am i being charg...

Screen Shot 2019-05-16 at 11.20.17 AM.png
  • Casual Listener
  • Plan: Spotify Student Premium USA   Device Macbook Pro + Moto Z3   My Question or Issue My bank statements say I have a pending charge of 10 despite being registered for spotify stud...
  • OneByBoo
  • Roadie
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Lost Music in Your Library

My spotify account recently transitioned from student to premium. Upon the transition I lost much of the music stored in my library yet it is still saved according to spotify. For instance, I go to my music to play one of the 6 or 7 ACDC albums I had...

  • Newbie
  • My spotify account recently transitioned from student to premium. Upon the transition I lost much of the music stored in my library yet it is still saved according to spotify. For instance, I go to m...
  • OneByBoo
  • Roadie
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Suscripción 3 meses

Resulta que me llego un correo para contratar premiun por 290 pesos chilenos, al meterme al link ni yo ni mi pareja sale que no somos elegibles para este servicio, si alguien me puede ayudar el por que me sale eso se lo agradeceria mucho ya que es mu...

  • Casual Listener
  • Resulta que me llego un correo para contratar premiun por 290 pesos chilenos, al meterme al link ni yo ni mi pareja sale que no somos elegibles para este servicio, si alguien me puede ayudar el por q...
  • OneByBoo
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes