Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
roflmaoo
Casual Listener
124279 Views
81 replies
10 likes

124279 Views
81 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14860 Views
27 replies
2 likes

14860 Views
27 replies
2 likes

Superuser Contribution Paid my premium subscription in 20/2/2020 but now it says i have to pay for it again

Hey guys, I upgraded to spotify family premium in 20/02. I received the payment confirmation and used spotify normally since today, that says that my payment failed and I have to update the payment method. Any help please?

vasimous
Visitor
Hey guys, I upgraded to spotify family premium in 20/02. I received the payment confirmation and used spotify normally since today, that says that my payment failed and I have to update the ...
2020-02-29 7:39:57 PM
2020-03-01 2:45:28 PM
Ivan
Spotify Legend
979 Views
1 replies
0 likes
Payment failure

979 Views
1 replies
0 likes

Superuser Contribution I paid my premium subscription and the mail didn't arrive

I paid my premium subscription today, and I have not received any mail. In my account it comes out that has already been paid, but I don't have premium while using the app.

CristhianCR2310
Visitor
I paid my premium subscription today, and I have not received any mail. In my account it comes out that has already been paid, but I don't have premium while using the app.
2020-02-29 10:33:42 PM
2020-03-01 11:27:43 AM
Mario
Spotify Legend
510 Views
2 replies
2 likes

510 Views
2 replies
2 likes

Superuser Contribution Can not redeem spotify gift card

PlanFree/PremiumCountry DeviceSamsung Note 9+Operating SystemAndroid 10 My Question or IssueCan not redeem gift cards I tried 3 different ones and I know they have not been redeemed. I just get Something went wrong try again.

z6yemlbyjcrkn
Casual Listener
Plan Free/Premium Country Device Samsung Note 9+ Operating System Android 10 My Question or Issue Can not redeem gift cards I tried 3 different ones and I know they have not b...
2020-02-29 11:06:41 PM
2020-03-01 10:07:07 AM
Ivan
Spotify Legend
455 Views
2 replies
0 likes

455 Views
2 replies
0 likes

Solved!! Spotify Premium works on browser but not in iOS app

PlanPremiumCountryUSDeviceiPhone SEOperating SystemiOS 12.1.4 My Question or IssueI’ve tried everything you guys suggest in order to fix the issue, log out, uninstall, restart phone, it shows up in the browser that my account is premium, but whenever...

Trikprestige
Casual Listener
Plan Premium Country US Device iPhone SE Operating System iOS 12.1.4 My Question or Issue I’ve tried everything you guys suggest in order to fix the issue, log out, uninstall, restar...
2020-02-29 11:04:16 PM
2020-02-29 12:34:59 AM
Trikprestige
Casual Listener
868 Views
3 replies
1 likes

868 Views
3 replies
1 likes

Payment through Google Play

PlanPremiumCountryUSADeviceSamsung Galaxy s7 My Question or IssueMy last payment method has been declined because I am no longer using that card. I got a notice to change my payment method before I lose my premium account. I did some research and fou...

Camryn2
Visitor
Plan Premium Country USA Device Samsung Galaxy s7 My Question or Issue My last payment method has been declined because I am no longer using that card. I got a notice to change...
2020-02-25 5:28:52 PM
2020-02-29 5:57:14 PM
Luan
Spotify Star
1487 Views
1 replies
0 likes

1487 Views
1 replies
0 likes

How to stop the invoicing of my Spotify account through partner 'BASE Company'

Plan PremiumCountryBelgiumDevice(iPhone XR)Operating System(iOS 13.3.1) My Question or IssueMy Premium account is invoiced via Spotify Partner 'BASE Company' (my mobile phone operator). I would like to change mobile phone operator but I don't want to...

pmeersmans
Visitor
Plan Premium Country Belgium Device (iPhone XR) Operating System (iOS 13.3.1) My Question or Issue My Premium account is invoiced via Spotify Partner 'BASE Company' (my mobile ...
2020-02-29 10:39:40 AM
2020-02-29 11:06:05 AM
Emilia_8
Community Legend
354 Views
1 replies
0 likes
Subscription

354 Views
1 replies
0 likes

Charged twice but no Premium Service provided

PlanFreeCountryIndia DeviceTried subscribing first time on my Pixel 3a and the second time on my Mac Os. My Question or Issue I am a new user to spotify and thought of taking up the student premium plan. Spotify even verified me as a student and i we...

user-removed
Visitor
Plan Free Country India Device Tried subscribing first time on my Pixel 3a and the second time on my Mac Os. My Question or Issue I am a new user to spotify and...
2020-02-29 5:56:20 AM
2020-02-29 9:29:31 AM
Emilia_8
Community Legend
393 Views
1 replies
1 likes
Payment

393 Views
1 replies
1 likes

Solved!! Paid but no premium

PlanIs Free but should be PremiumCountryNetherlandsDeviceiPhone 11 pro maxOperating SystemWindows 10 My Question or IssueI've been a paying customer for some years now, but suddenly two days ago my subscription went back to the free version. The paym...

bjoziasse
Casual Listener
Plan Is Free but should be Premium Country Netherlands Device iPhone 11 pro max Operating System Windows 10 My Question or Issue I've been a paying customer for some years now, but s...
2020-02-27 12:54:55 PM
2020-02-28 2:41:54 PM
Luan
Spotify Star
728 Views
3 replies
0 likes

728 Views
3 replies
0 likes

Solved!! Payment failure

PlanFree/PremiumCountry DeviceOneplus 6Operating SystemAndroid 10 My Question or IssueMy payment has failed 3 times in spotify's end. I was charged 119 rupees 3 times and the thing is, I am not sure, if I still have the premium on or not.I need premi...

Srikantan
Casual Listener
Plan Free/Premium Country Device Oneplus 6 Operating System Android 10 My Question or Issue My payment has failed 3 times in spotify's end. I was charged 119 rupees 3 times an...
2020-02-27 4:59:12 AM
2020-02-28 5:19:59 AM
Luan
Spotify Star
874 Views
4 replies
0 likes

874 Views
4 replies
0 likes

I paid the premium renewal and continued asking me to pay it

PlanPremiumCountryMéxico DeviceMoto G7 PowerOperating SystemAndroid My Question or IssueI paid the premium renewal and continued asking me to pay it, they put me on premium when I had already pay it

AlexxxLC
Visitor
Plan Premium Country México Device Moto G7 Power Operating System Android My Question or Issue I paid the premium renewal and continued asking me to pay it, they put me...
2020-02-25 7:07:59 PM
2020-02-27 12:57:43 AM
Luan
Spotify Star
806 Views
1 replies
1 likes

806 Views
1 replies
1 likes

Spotify took my money twice

Hello; Spotify already take my money for premium but take my money again. Give back my money.

FrogFather
Casual Listener
<snip - Moderator Edit> Hello; Spotify already take my money for premium but take my money again. Give back my money.
2020-02-26 8:21:43 PM
2020-02-27 12:43:48 AM
Luan
Spotify Star
635 Views
1 replies
1 likes
Payment
Premium
TWICE

635 Views
1 replies
1 likes

Spotify + Hulu

PlanPremiumCountryUSADeviceSamsung Galaxy 8+, Insignia Smart TVOperating System My Question or IssueI recently just added the spotify student account back and when logging into hulu it still asks me to choose a plan.

Zefty
Visitor
Plan Premium Country USA Device Samsung Galaxy 8+, Insignia Smart TV Operating System My Question or Issue I recently just added the spotify student account back and when logg...
2020-02-27 2:50:29 AM
2020-02-27 12:10:41 AM
Luan
Spotify Star
891 Views
1 replies
0 likes

891 Views
1 replies
0 likes

3 month Premium trial not activated upon payment

PlanPremiumCountryNorway My Question or IssueI signed up for a Premium subscription through the 3 months trial banner in the Spotify desktop app on 14th February, yet have been charged for a full subscription, with the next billing date set to 14th M...

kjetihof
Casual Listener
Plan Premium Country Norway My Question or Issue I signed up for a Premium subscription through the 3 months trial banner in the Spotify desktop app on 14th February, yet have been charg...
2020-02-18 9:59:56 PM
2020-02-27 4:12:23 PM
Luan
Spotify Star
974 Views
5 replies
0 likes
Subscription

974 Views
5 replies
0 likes

What's difference between Subscription and Prepaid Plans?

CountryIndia DeviceRedmi Note 7 ProOperating SystemAndroid 9 My Question or IssueI want to know what is difference between Subscription and Prepaid Plans available on website. Since I am new to Spotify, and I'm interested in upgrading to premium plan...

venomous_soul
Visitor
Country India Device Redmi Note 7 Pro Operating System Android 9 My Question or Issue I want to know what is difference between Subscription and Prepaid Plans available on webs...
2020-02-27 12:58:20 PM
2020-02-27 1:35:13 PM
Emilia_8
Community Legend
6870 Views
1 replies
0 likes
Premium
prepaid
Subscription

6870 Views
1 replies
0 likes

Solved!! Spotify Wrapped question

Plancurrently switched to free, but want to get premium again soonCountryUSDeviceIphone 6s and macbook proOperating Systemios My Question or IssueIf i get premium after the year starts, say, in May, will spotify wrapped account for the music i listen...

bgLettuce
Regular
Plan currently switched to free, but want to get premium again soon Country US Device Iphone 6s and macbook pro Operating System ios My Question or Issue If i get premium after the y...
2020-02-26 10:27:07 PM
2020-02-26 12:32:03 AM
Emilia_8
Community Legend
1777 Views
1 replies
0 likes
Premium

1777 Views
1 replies
0 likes

Superuser Contribution I cant pay with my VISA card

PlanFreeCountrySADevice(iPhone xs, Windows PC)Operating System(iOS 10, Windows 10) My Question or IssueI was supsicibed for premiume for one mounth before. using my VISA card but this time my payment get an Error so saddenly whats going on .i tried t...

servar
Regular
Plan Free Country SA Device (iPhone xs, Windows PC) Operating System (iOS 10, Windows 10) My Question or Issue I was supsicibed for premiume for one mounth before. using my VISA card...
2020-02-01 11:05:46 PM
2020-02-26 4:10:24 PM
Petya
Community Legend
2820 Views
11 replies
0 likes

2820 Views
11 replies
0 likes

Solved!! Giftcard

PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI bought a giftcard (30€) two days ago and tried to rub it clear. But i can't decipher the d...

BuBuFiFi
Newbie
Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I bought a ...
2020-02-26 9:16:27 AM
2020-02-26 9:47:20 AM
引きこもり
Roadie
8463 Views
1 replies
0 likes

8463 Views
1 replies
0 likes

Cancel premium subscription when all i get is the free app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue spotify is getting money for premium from my bank and I'm just getting the free app how do I...

Llionu66
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue spotify ...
2020-02-25 10:45:56 PM
2020-02-25 12:23:10 AM
Emilia_8
Community Legend
1587 Views
1 replies
0 likes
Need help canceling premium.

1587 Views
1 replies
0 likes

My premium account changed to free account although I pay money

My family account changed to free account. I pay money in 16 February 2020. Please find a solution, I’m waiting for your answer. Also I didn’t take a payment bill in 16 February 2020 Payment Code: Thanks.. Plan Premium Country Turkey Device (iPhone ...

HTB38
Visitor
My family account changed to free account. I pay money in 16 February 2020. Please find a solution, I’m waiting for your answer. Also I didn’t take a payment bill in 16 February 2020 Payment Code...
2020-02-25 3:02:56 PM
2020-02-25 3:15:56 PM
引きこもり
Roadie
981 Views
1 replies
0 likes

981 Views
1 replies
0 likes

Superuser Contribution Is there anyway to pay for a 3 month or 6 month plan without going through the paysafecard?

Seriously, How hard is it to set up an option for Debt/Credit card? I now literally have to go out of my way to purchase this silly prepaid debt card to be able to purchase your 6 month plan, where I might as well instead purchase your gift card. Thi...

Artzyival
Newbie
Seriously, How hard is it to set up an option for Debt/Credit card? I now literally have to go out of my way to purchase this silly prepaid debt card to be able to purchase your 6 month plan, where I...
2020-02-25 11:25:45 AM
2020-02-25 2:17:32 PM
Ivan
Spotify Legend
336 Views
1 replies
0 likes

336 Views
1 replies
0 likes

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