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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75366 Views
20 replies
100 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140336 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80769 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
270316 Views
159 replies
13 likes
I have had a premium account for more then 2 years. I was charged on 28th of May for my Monthly fee Today my account turned into a free acount without my doing. The account is not associated with a facebook or anyother platform. I have followed instr...
I have had a premium account for more then 2 years. I was charged on 28th of May for my Monthly fee Today my account turned into a free acount without my doing. The account is not associated...
Casual Listener
570 Views
2 replies
0 likes
PlanFreeCountryFinland DevicePCOperating SystemWindows 10 My Question or IssueI keep getting ads for "3 months free premium". When I click on it, it brings me to https://www.spotify.com/premium/ and doesn't give me 3 free months of premium when I try...
Plan Free Country Finland Device PC Operating System Windows 10 My Question or Issue I keep getting ads for "3 months free premium". When I click on it, it brings me to ...
Newbie
886 Views
3 replies
0 likes
PlanPremiumCountryTURKEYDeviceiPhone 10Operating SystemiOSMy Question or IssueHello, my name is Berin. As far as I know I have one account, but when I check my payments from my bank, since march 2020, spotify takes twice of the actual monthly payment...
Plan Premium Country TURKEY Device iPhone 10 Operating System iOS My Question or Issue Hello, my name is Berin. As far as I know I have one account, but when I check my payments from my bank...
Spotify Legend
482 Views
1 replies
0 likes
I'm still on free trial. But the thing is I subscribed to premium individual first then to premium family. I used the same email account. I was expecting to have 2 subscriptions and so I planned on cancelling the individual plan. When I viewed my rec...
I'm still on free trial. But the thing is I subscribed to premium individual first then to premium family. I used the same email account. I was expecting to have 2 subscriptions and so I planned on c...
Casual Listener
786 Views
2 replies
0 likes
My Question or IssueHello i have problem with purchase I want to buy the premium with the 3 months free trial but it ends today and it does not allow me two purchase. Im using my credit card as well
My Question or Issue Hello i have problem with purchase I want to buy the premium with the 3 months free trial but it ends today and it does not allow me two purchase. Im using my cre...
Moderator
381 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone Operating SystemiOS 12 My Question or IssueSo usually I cancel my spotify premium after purchasing because I dont like recurring billing, I was offered a 3 month premium period for the usual 9.99 price, whi...
Plan Premium Country United States Device iPhone Operating System iOS 12 My Question or Issue So usually I cancel my spotify premium after purchasing because I dont like recurr...
Casual Listener
1662 Views
3 replies
2 likes
Hello, today I paid for a subscription and I had a problem.I bought a regular subscription for 6.99 euros, and in place of this I was given a family subscription for 10.99 euros, which I do not need.I changed the subscription to the one I need, but w...
Hello, today I paid for a subscription and I had a problem. I bought a regular subscription for 6.99 euros, and in place of this I was given a family subscription for 10.99 euros, which I do not nee...
Moderator
417 Views
1 replies
0 likes
PlanPremium (subscribing for it)CountryUSDevice(iPad 10.5 in Pro)Operating System(iOS 13.5.1) My Question or IssueI have tried multiple cards and went through all the troubleshooting and the payment still says something went wrong. I have used these ...
Plan Premium (subscribing for it) Country US Device (iPad 10.5 in Pro) Operating System (iOS 13.5.1) My Question or Issue I have tried multiple cards and went through all the trouble...
Casual Listener
860 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNeed to change the payment card details for my family subscription which has now expired beca...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Need to...
Community Legend
1490 Views
1 replies
0 likes
hello i want to ask i have premium subscription expiring like 3 months from nowsnd i got 12 months subscriptionso if i redeem it is the 3 months will be added to my 12 months subscriptionso it will be 15 months or it will count 12 months subscription...
hello i want to ask i have premium subscription expiring like 3 months from now snd i got 12 months subscription so if i redeem it is the 3 months will be added to my 12 mont...
Spotify Star
432 Views
1 replies
0 likes
PlanChase offer for PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs there a way to utilize the offer towards a family premium sub? Even if we pay d...
Plan Chase offer for Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
Spotify Star
391 Views
1 replies
0 likes
PlanFreeCountryIndiaDeviceiPhone Operating SystemiOS My Question or Issue Hi, I made a payment of INR 719.00 for 6 months of Spotify premium thru, UPI payment, which I authorised and was successfully. I was charged thru my bank account...To my surpri...
Plan Free Country India Device iPhone Operating System iOS My Question or Issue Hi, I made a payment of INR 719.00 for 6 months of Spotify premium thru, UPI payment, wh...
Visitor
2727 Views
4 replies
1 likes
PlanFamily PremiumCountryUS to India I was the plan manager for my Family Sub in the US. I shifted to India and wanted to activate Premium here locally. My family plan is active till the 5th of July I tried 2 things -1) Cancelling the family and shif...
Plan Family Premium Country US to India I was the plan manager for my Family Sub in the US. I shifted to India and wanted to activate Premium here locally. My family plan is active till t...
Casual Listener
1501 Views
4 replies
0 likes
PlanPremium Family (through phone company)Country Iceland Device(iPhone 6s)Operating System(iOS 10) My Question or Issue I wonder what happens with my Premium Family account if I cancel the subscription with my telecom company? I have the Premium Fam...
Plan Premium Family (through phone company) Country Iceland Device (iPhone 6s) Operating System (iOS 10) My Question or Issue I wonder what happens with my Premium Fam...
Spotify Star
1060 Views
3 replies
0 likes
PlanFree/PremiumCountry India Device(Realme C3)Operating System(Android Oreo) My Question or IssueCouldn't get free trial due to unknown error in payment details.
Plan Free/Premium Country India Device (Realme C3) Operating System (Android Oreo) My Question or Issue Couldn't get free trial due to unknown error in payment det...
Moderator
385 Views
1 replies
0 likes
PlanPremiumCountrySweden My Question or IssueI am unable to see my payments. I need to print out a receipt for my payments.The "Receipts" menu option on the left has dissapeared.
Plan Premium Country Sweden My Question or Issue I am unable to see my payments. I need to print out a receipt for my payments. The "Receipts" menu option on the ...
Moderator
367 Views
1 replies
0 likes
I was wondering if the primum service (or free version) plays random artist/songs to the bands you pick (like pandora) like if I picked lets say Korn and then it'll play like a NiN or Slipknot (even if i havent picked slipknot/NiN?
I was wondering if the primum service (or free version) plays random artist/songs to the bands you pick (like pandora) like if I picked lets say Korn and then it'll play like a NiN or Slipknot ...
Community Legend
1965 Views
3 replies
0 likes
Buenos días tengo exactamente el mismo problema, doy la opción de cancelar suscripción ya que se supone que tengo 3 meses gratis pero yo tengo cobrado 9,99 euros cuando se supone que tengo 3 meses gratis, si cancelo pone que la sub termina hoy día 30
Buenos días tengo exactamente el mismo problema, doy la opción de cancelar suscripción ya que se supone que tengo 3 meses gratis pero yo tengo cobrado 9,99 euros cuando se supone que tengo 3 meses gr...
Spotify Star
567 Views
1 replies
0 likes
How come in the terms and conditions section labeled payments and cancellations it states when you cancel a paid subscription, it will change the day after the subscription period ends? In my case that would be 7/13/2020. However, when I go to cancel...
How come in the terms and conditions section labeled payments and cancellations it states when you cancel a paid subscription, it will change the day after the subscription period ends? In my case th...
Spotify Star
485 Views
1 replies
0 likes
Compre la tarjeta en el Oxxo y la ingrese y no se puede, fui con ellos porque pensé que no la habían activado y me demostraron que si, que es un problema de su cuenta, no puedo canjearla PlanFree/PremiumCountryDurango, mexico DeviceiPhone 11 Operatin...
Compre la tarjeta en el Oxxo y la ingrese y no se puede, fui con ellos porque pensé que no la habían activado y me demostraron que si, que es un problema de su cuenta, no puedo canjearla Plan ...
Spotify Star
1096 Views
1 replies
0 likes
