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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6216 Views
  • 23 replies
  • 2 likes
  • 6216 Views
  • 23 replies
  • 2 likes

Solved!! Spotify Family

On a retiré l’abonnement premium de mon frère car Spotify n’arrive pas a prouver qu’on habite à la meme adresse ! Veuillez vite trouver une solution, je suis prête à donner n’importe quelle preuves que nous habitons à la même adresse.

  • Casual Listener
  • On a retiré l’abonnement premium de mon frère car Spotify n’arrive pas a prouver qu’on habite à la meme adresse !  Veuillez vite trouver une solution, je suis prête à donner n’importe quelle pr...
  • Billy-J
  • Spotify Star
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

I can’t change my gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Solved!! Planning to upgrade from Premium to Family

PlanFree/PremiumCountryCanadaDeviceIphone XROperating SystemiOS 12 My Question or IssueAs the title says. The only question I have is if I do before my the a week before they auto renewal what happens? Does the day when the auto renewal change also?

  • Casual Listener
  • Plan Free/Premium Country Canada Device Iphone XR Operating System iOS 12   My Question or Issue As the title says. The only question I have is if I do before my the a week before they...
  • Billy-J
  • Spotify Star
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes

I still have Spotify premium after free trial ended

I registered for Spotify premium with a Visa card that I learned had no balance. It still worked to serve as something for me to get a free trial and I assumed the payment would get rejected the trial would end after a month. The payment failed expec...

  • Newbie
  • I registered for Spotify premium with a Visa card that I learned had no balance. It still worked to serve as something for me to get a free trial and I assumed the payment would get rejected the tria...
  • Billy-J
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

subscription

so i have my premuim subscription, i logged out and back in and i didnt have the premium features and it looks like a free account, i looked at everything and my payment is not pending, it went through. how do i fix this???

  • Newbie
  • so i have my premuim subscription, i logged out and back in and i didnt have the premium features and it looks like a free account, i looked at everything and my payment is not pending, it went throu...
  • Billy-J
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Visa prepaid for Spotify Premium $0.99 for 3 months offer

None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,et...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macboo...
  • Luan
  • Spotify Star
  • 1180 Views
  • 3 replies
  • 0 likes
  • 1180 Views
  • 3 replies
  • 0 likes

Superuser Contribution I paid twice for student premium but still a Spotify-Free

PlanStudent PremiumCountryPhilippinesDeviceVivo Y53Operating SystemAndroid 6.0 My Question or IssueSo let's start. My last payment is April 28 for Student Premium. I didn't pay for the month of May-June. So as of yesterday, I cancelled my premium, be...

  • Newbie
  •   Plan Student Premium Country Philippines Device Vivo Y53 Operating System Android 6.0   My Question or Issue So let's start. My last payment is April 28 for Student Premium. I ...
  • Peter
  • Spotify Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amount of songs in each playlist no longer displayed

PlanPremiumCountryUnited StatesDeviceSamsung Note 8Operating SystemAndroid My Question or IssueWith the new update for Spotify, I've noticed that the amount of songs that are in each playlist created in the library is no longer displayed. So if I cre...

  • Casual Listener
  •   Plan Premium Country United States Device Samsung Note 8 Operating System Android     My Question or Issue With the new update for Spotify, I've noticed that the amount o...
  • Peter
  • Spotify Legend
  • 611 Views
  • 1 replies
  • 0 likes
  • Playlist Creation
    Playlist feature
    playlist help
    Playlist issues
    Playlist Organization
    Playlist problem
    Playlists
  • 611 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al registrar mi dirección

Acabo de pagar el plan familiar premium y registre mal mi dirección. Leí que debo cancelar mi suscripción y hacer una nueva. Pero mi duda es. Si al hacer esto pierdo el pago q y realice y debo volver a pagar? Gracias

  • Newbie
  •   Acabo de pagar el plan familiar premium y registre mal mi dirección. Leí que debo cancelar mi suscripción y hacer una nueva.  Pero mi duda es. Si al hacer esto pierdo el pago q y realice...
  • Peter
  • Spotify Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment by mobile(M1, Singapore)

PlanFree/PremiumCountrySingaporeDevicexs maxOperating System(iOS 12 My Question or IssueI am from Singapore, and i want to pay for spotify premium, using my mobile bill I am under M1). However, it seems that the only option to pay via mobile is by ha...

  • Casual Listener
  • Plan Free/Premium Country Singapore Device xs max Operating System (iOS 12   My Question or Issue I am from Singapore, and i want to pay for spotify premium, using my mobile bill I am ...
  • Peter
  • Spotify Legend
  • 2412 Views
  • 1 replies
  • 0 likes
  • 2412 Views
  • 1 replies
  • 0 likes

Superuser Contribution The 3 months for 99 cents promo

PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssueTo me it is really telling how Spotify feels about it's longtime users. Th...

  • Newbie
  • Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)Android   My Question or ...
  • Peter
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Spotify destroyed my library

This has been raised a few times on the forum, but I want to add one more so Spotify can see more disgruntled customers and hopefully take action. The new update has totally ruined the Spotify experience. I had hundres of artists and thousands of son...

  • Casual Listener
  • This has been raised a few times on the forum, but I want to add one more so Spotify can see more disgruntled customers and hopefully take action.   The new update has totally ruined the Spoti...
  • carlnrtn
  • Casual Listener
  • 978 Views
  • 4 replies
  • 6 likes
  • Missing Music
    Update
  • 978 Views
  • 4 replies
  • 6 likes

Superuser Contribution Premium and hulu were canceled for no reason

PlanPremiumCountryUnited stateaSamsung Galaxy 9Operating SystemAndroid oreo My Question or IssueMy issue is that my card information was stolen through a skim device a week and a half ago. I just received my new card yesterday and activated it that n...

  • Newbie
  • Plan Premium Country United statea Samsung Galaxy 9 Operating System Android oreo    My Question or Issue My issue is that my card information was stolen through a skim device a we...
  • HouseofMikado
  • Casual Listener
  • 1931 Views
  • 6 replies
  • 1 likes
  • 1931 Views
  • 6 replies
  • 1 likes

Superuser Contribution Wrong help on Spotify about payment date

So my problem is that I wanted to change the subscription billing date to be in sync with my payday. I followed the instructions on Spotify website and stopped my premium subscription for some days. I signed up again on 26th so that it would be the d...

  • Regular
  • So my problem is that I wanted to change the subscription billing date to be in sync with my payday. I followed the instructions on Spotify website and stopped my premium subscription for some days. ...
  • Katerina
  • Spotify Legend
  • 633 Views
  • 5 replies
  • 0 likes
  • 633 Views
  • 5 replies
  • 0 likes

Superuser Contribution premium functions gone

HI, have a premium subscription since 2012. The fee was booked last time at the 16th June from my credit card which is valid. When i log in to my account on the homepage the web version tells me that i have a premium abo.I didn't change my email adre...

  • Newbie
  • HI,   have a premium subscription since 2012. The fee was booked last time at the 16th June from my credit card which is valid. When i log in to my account on the homepage the web version tell...
  • Katerina
  • Spotify Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution How long is one month in Spotify world?????

Plan: Free/PremiumCountry: IcelandDevice: Samsung Galaxy 9Operating System: Android OreoMy Question or Issue: I paid for premium on june 1st and yesterday (23rd) got an email that my supscription was over and payment had failed. I paid for one month ...

  • Casual Listener
  • Plan: Free/Premium Country: Iceland Device: Samsung Galaxy 9 Operating System: Android Oreo My Question or Issue:   I paid for premium on june 1st and yesterday (23rd) ...
  • Katerina
  • Spotify Legend
  • 3099 Views
  • 6 replies
  • 0 likes
  • 3099 Views
  • 6 replies
  • 0 likes

Family subscription

My children lives 50/50 with their mother and me, but have the official adress with their mother.So can I buy a family subscrition for my children and me?

  • Newbie
  • My children lives 50/50 with their mother and me, but have the official adress with their mother. So can I buy a family subscrition for my children and me?  
  • Billy-J
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

subscription status premium, but still on spotify free in the app

PlanPremiumCountryindonesiaDeviceiphone 5s, imacOperating Systemios10 My Question or IssueMy current subscription status on the web is premium, valid until september, but in the app it's still on spotify free in all of my devices, its not automatical...

  • Newbie
  •   Plan Premium Country indonesia Device iphone 5s, imac Operating System ios10   My Question or Issue My current subscription status on the web is premium, valid until september,...
  • Billy-J
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Unable to access premium account despite

PlanFreeCountryIndiaDeviceSony Xperia XOperating SystemAndroid My Question or IssueHello, I purchased my premium account through Google Pay with my registered email ID yesterday. The payment was processed and money was debited from my account. But ne...

  • Newbie
  • Plan Free Country India Device Sony Xperia X Operating System Android   My Question or Issue Hello,  I purchased my premium account through Google Pay with my registered email ID...
  • Billy-J
  • Spotify Star
  • 549 Views
  • 1 replies
  • 0 likes
  • 549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Changes & Hulu

Plan: Premium with HuluCountry: USADevice: Samsung Galaxy S8Operating System: Android, Windows 7, Windows 10 My Question or Issue:I see that adding Hulu to your service is no longer available unless you have a Student account; I do not. My account is...

  • Newbie
  •   Plan: Premium with Hulu Country: USA Device: Samsung Galaxy S8 Operating System: Android, Windows 7, Windows 10   My Question or Issue: I see that adding Hulu t...
  • Peter
  • Spotify Legend
  • 627 Views
  • 1 replies
  • 0 likes
  • 627 Views
  • 1 replies
  • 0 likes