Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5342 Views
  • 23 replies
  • 2 likes
  • 5342 Views
  • 23 replies
  • 2 likes

Payment

My Question or IssueI have an iPhone 6, and my bank statements are saying that I paid for spoitfy premium on 28th of may but it’s due to come out now, I have just received an email saying they couldn’t take the payment

  • Casual Listener
  • My Question or Issue I have an iPhone 6, and my bank statements are saying that I paid for spoitfy premium on 28th of may but it’s due to come out now, I have just received an email saying they coul...
  • Tasmin2
  • Casual Listener
  • 227 Views
  • 2 replies
  • 0 likes
  • 227 Views
  • 2 replies
  • 0 likes

Solved!! What is the final price?

In the advertisement writes 0.99 euro/3 months, but when i want to subscribe it tells me 4,99 for three monthsPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...

  • Casual Listener
  • In the advertisement writes 0.99 euro/3 months, but when i want to subscribe it tells me 4,99 for three months Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro l...
  • OneByBoo
  • Roadie
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

Solved!! Geographical Limitations

PlanPremium CountryUS, but living in South Africa My Question or Issue Good Day I have been a Spotify sunscriber for a number of years. I was living in the US at the time I joined and I have a US based account for payments. I have since moved to Sout...

  • Casual Listener
  • Plan Premium   Country US, but living in South Africa   My Question or Issue   Good Day   I have been a Spotify sunscriber for a number of years. I was living in the US ...
  • OneByBoo
  • Roadie
  • 681 Views
  • 3 replies
  • 0 likes
  • 681 Views
  • 3 replies
  • 0 likes

Superuser Contribution get debitted for two account, have one only

I do get debitted for two account, but the first one with email is not registered or searchable. the second one doesnt i know the email n cant log in.Any ideas what i can do?

  • Newbie
  • I  do get debitted for two account, but the first one with email is not registered or searchable. the second one doesnt i know the email n cant log in. Any ideas what i can do?
  • Daisy
  • Spotify Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

So i have the regular one of £9.99 and i have paid this month already, how does it work if i wanted to add family to it? does it charge me the family price right now or what?

  • Newbie
  • So i have the regular one of £9.99 and i have paid this month already, how does it work if i wanted to add family to it? does it charge me the family price right now or what?
  • Daisy
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution wrong name on invite

PlanFamily PremiumCountryUKDeviceiPhone 7Operating SystemiOS 10 My Question or IssueIve just set up a new premium family account, but when i sent out a new invite it has the name of my ex partner on them???? she doesnt even have the new premium detai...

  • Casual Listener
  • Plan Family Premium Country UK Device iPhone 7 Operating System iOS 10   My Question or Issue Ive just set up a new premium family account, but when i sent out a new invite it has the ...
  • scottywba
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

Superuser Contribution Double charged subscription fees

I have been paying £4.99 for two months for the student premium, however for those two months an extra £9.99 has come out of my phone bill, to Spotify. The £9.99 charges however are not showing up on the receipts on my Spotify account. I'm wondering ...

  • Newbie
  • I have been paying £4.99 for two months for the student premium, however for those two months an extra £9.99 has come out of my phone bill, to Spotify. The £9.99 charges however are not showing up on...
  • Daisy
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm paying for premium at full price but am a student

I'm paying for price for premium and didn't know I had the option for a student rate. I want the student or I'm canceling my account.

  • Newbie
  • I'm paying for price for premium and didn't know I had the option for a student rate. I want the student or I'm canceling my account. 
  • Daisy
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Code scratched

I cant use my Spotify-Card code because i scratched one letter. Does anyone have an idea?

  • Newbie
  • I cant use my Spotify-Card code because i scratched one letter. Does anyone have an idea?
  • Daisy
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium subscription

Hello, I paid for Spotify premium for students.Money was subtracted from my bank card but I have not received the premium.System wanted me to prove that Im a student. I proved it successfully but the link is not available to end the purchase.Please h...

  • Casual Listener
  • Hello,   I paid for Spotify premium for students. Money was subtracted from my bank card but I have not received the premium. System wanted me to prove that Im a student. I proved it success...
  • Daisy
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution collecting money without my knowledge

I have been charged for one month of spotify subscription, but I do not want to use spotify anymore, how can I manage my money back? (I have the right to return within 10-14 days in my country)

  • Regular
  • I have been charged for one month of spotify subscription, but I do not want to use spotify anymore, how can I manage my money back? (I have the right to return within 10-14 days in my country)
  • Daisy
  • Spotify Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution If I pay 99 pence for a free trial and immediately cancel will I still get the three months?

I would like to try the 99 pence trial for three months free, but don't want to end up paying £9.99 a month afterwards. If I sign up and immediately cancel, will I still get the three months free, please?

  • Newbie
  • I would like to try the 99 pence trial for three months free, but don't want to end up paying £9.99 a month afterwards. If I sign up and immediately cancel, will I still get the three months free, pl...
  • Daisy
  • Spotify Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded to premium but doesn't reflect

Plan Free/Premium Country Netherlands Device iPhone X, Mac Operating System iOS My Question or Issue I received a trial offer 3 months for 0,99. Paid it. Account does not upgrade to premium. invoice id: Please check my account. ---- also, what a xxx...

  • Newbie
  • Plan Free/Premium Country Netherlands Device iPhone X, Mac Operating System iOS     My Question or Issue   I received a trial offer 3 months for 0,99. Paid it. ...
  • Daisy
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double paiement

PlanPremiumCountryFranceDeviceMultipleOperating SystemMultiple My Question or IssueI have been charged twice this month for my spotify: once for my premium family via paypal 14.99€ and once for 9.99€ on my credit card.I would like a refund or that th...

  • Newbie
  •   Plan Premium Country France Device Multiple Operating System Multiple   My Question or Issue I have been charged twice this month for my spotify: once for my premium family via...
  • Daisy
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • paiement
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charge me in two cards

there’s two charges at both of my card monthly for few months. Just want to double check which account of mine being charged. Charge reference : Charge referenced : plesse email to me the answe tq

  • Newbie
  • there’s two charges at both of my card monthly for few months. Just want to double check which account of mine being charged.   Charge reference : <Moderator snip: payment details> &...
  • Daisy
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription paid twice without arrangement in my country.

Goodnight I would like to please indicate where I can claim since I have a premium subscription but I have debit in two cards, I put it in the help on the page without solution, call the two banks and I can not do stop debit in any because they say i...

  • Newbie
  •   Goodnight I would like to please indicate where I can claim since I have a premium subscription but I have debit in two cards, I put it in the help on the page without solution, call the two ...
  • Daisy
  • Spotify Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my premium when travelling to the Philippines

PlanPremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify account is from the Netherlands and it was a premium account. When I travelle...

  • Newbie
  • Plan Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Spot...
  • Peter
  • Spotify Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Deducted money from credit card but no premium

PlanFree CountryLithuania DeviceSamsung galaxy a8 2018 Operating systemAndroid My Question or IssueSo I wanted to get the premium for 0.99eu for 3 months. I added all the credit card information and tried to order it but it said something like "youve...

  • Newbie
  •   Plan Free   Country Lithuania   Device Samsung galaxy a8 2018   Operating system Android   My Question or Issue So I wanted to get the premium for 0.99eu for ...
  • Billy-J
  • Spotify Star
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes