Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 40483 Views
- 20 replies
- 1 likes
- 40483 Views
- 20 replies
- 1 likes
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Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5124 Views
- 23 replies
- 2 likes
- 5124 Views
- 23 replies
- 2 likes
Subcriptions expired before due
PlanPremiumCountryIndonesiaDeviceSamsung Galaxy J7 PrimeOperating System8.1.0 Oreo My Question or IssueHello, I wanna ask about my subscriptions. I was updated my subscriptions on May 26th (image attached) but when I opened my Spotify today (June 4th...
- Plan Premium Country Indonesia Device Samsung Galaxy J7 Prime Operating System 8.1.0 Oreo My Question or Issue Hello, I wanna ask about my subscriptions. I was updated my subscriptio...
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- Spotify Star
- 919 Views
- 3 replies
- 0 likes
- 919 Views
- 3 replies
- 0 likes
help figuring out the main account email
My Gf and I are trying to unravel our spotify accounts and figure out which is the main email account. When both of us log in we only see that we are attached to a family plan.... How do we find out who is the main account login?
- My Gf and I are trying to unravel our spotify accounts and figure out which is the main email account. When both of us log in we only see that we are attached to a family plan.... How do we find out ...
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- Spotify Star
- 793 Views
- 5 replies
- 0 likes
- 793 Views
- 5 replies
- 0 likes
Superuser Contribution Billing Confusion
I'm being charged 9.99 a month and I'm not sure why, I've verified that im a student already to receive my discount including the free Hulu. I'm very confused as to why I'm being charged 5 dollars more than what I'm supposed to.
- I'm being charged 9.99 a month and I'm not sure why, I've verified that im a student already to receive my discount including the free Hulu. I'm very confused as to why I'm being charged 5 dollars mo...
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- Spotify Legend
- 337 Views
- 1 replies
- 0 likes
- 337 Views
- 1 replies
- 0 likes
Superuser Contribution Charged twice and still no premium...
Hi,I have recently started going to college and wanted to switch over to the student account. So I followed the instructions, canceled subscription on my old one and waited for it to run out. Today it did, so I went ahead to make a student subscripti...
- Hi, I have recently started going to college and wanted to switch over to the student account. So I followed the instructions, canceled subscription on my old one and waited for it to run out. Today...
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- Spotify Legend
- 259 Views
- 1 replies
- 0 likes
- 259 Views
- 1 replies
- 0 likes
My subscription
I have a subscription. I am charged monthly. I've never had a problem with my subscription until this last iOS upgrade. When I went to open the Spotify app, I had been signed out. I can't remember the username or password associated with my premium a...
- I have a subscription. I am charged monthly. I've never had a problem with my subscription until this last iOS upgrade. When I went to open the Spotify app, I had been signed out. I can't remember th...
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- Spotify Star
- 281 Views
- 1 replies
- 0 likes
- 281 Views
- 1 replies
- 0 likes
trial deal
PlanFreeCountryukMy Question or Issueit is unclear to me if the trail 99p for three months is 99p for the whole three months or if its 99p a month for 3 months, could someone help me with this?
- Plan Free Country uk My Question or Issue it is unclear to me if the trail 99p for three months is 99p for the whole three months or if its 99p a month for 3 months, could someone help me with t...
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- Spotify Star
- 227 Views
- 1 replies
- 0 likes
- 227 Views
- 1 replies
- 0 likes
Solved!! Payment fees
Hi,when I pay spotify premium plan, my bank add another fee becaus of "paymant out of area uem". Why this?
- Hi, when I pay spotify premium plan, my bank add another fee becaus of "paymant out of area uem". Why this?
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- Spotify Star
- 596 Views
- 1 replies
- 0 likes
- 596 Views
- 1 replies
- 0 likes
Solved!! spotify change country proplem
i live in egypt and i wona subscription with my master card i get this error
- i live in egypt and i wona subscription with my master card i get this error
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- Spotify Star
- 356 Views
- 1 replies
- 0 likes
- 356 Views
- 1 replies
- 0 likes
Solved!! premium doesnt work
Hello, ordered 3 months premium subscription for €0.99. When I login I have spotify free. I have the email open where I had to activate my account. And if this doesn't do the default procedur followed, unfortunately no resultone of the below informat...
- Hello, ordered 3 months premium subscription for €0.99. When I login I have spotify free. I have the email open where I had to activate my account. And if this doesn't do the default procedur followe...
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- Casual Listener
- 906 Views
- 2 replies
- 0 likes
- 906 Views
- 2 replies
- 0 likes
Which email address am I using?
Plan PremiumCountry Netherlands My Question or IssueMy father in law does not use Spotify, yet every month they take money from his account. We want to end his contract but he doesn't know which email address he uses, and all email addresses we try o...
- Plan Premium Country Netherlands My Question or Issue My father in law does not use Spotify, yet every month they take money from his account. We want to end his contract but he doesn...
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- Spotify Star
- 1203 Views
- 7 replies
- 1 likes
- 1203 Views
- 7 replies
- 1 likes
Cancel Premium trial (wrong Spotify account)
Plan: PremiumCountry: GermanyDevice: iPhone 8plus, Macbook Pro 2011My Question or Issue: Just now I decided to try Spotify Premium with the 0,99Euro/3 Months promo and did the payment. However, I might accidentally subscribe it with my husband's acco...
- Plan: Premium Country: Germany Device: iPhone 8plus, Macbook Pro 2011 My Question or Issue: Just now I decided to try Spotify Premium with the 0,99Euro/3 Months promo and did the payment...
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- Roadie
- 485 Views
- 1 replies
- 0 likes
- 485 Views
- 1 replies
- 0 likes
Music wont play offline.
I have a subscription yet my music wont play when my data is off. I now pay for data and for spotify?? Logging in and out didnt work neither did clear cahe, niether did reinstall. Help with it please.
- I have a subscription yet my music wont play when my data is off. I now pay for data and for spotify?? Logging in and out didnt work neither did clear cahe, niether did reinstall. Help with it please...
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- Community Legend
- 293 Views
- 1 replies
- 0 likes
- 293 Views
- 1 replies
- 0 likes
I am traveling right now (in Asia) and my family account doesn’t work. My account is from Costa Rica
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 293 Views
- 1 replies
- 0 likes
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payment issues
- 293 Views
- 1 replies
- 0 likes
Hulu Said my account was cancelled and that I needed to talk to Spotify
PlanStudentCountryUSADeviceiPhone XR I was talking to Hulu support about my issues I had and they said my account had been canceled and that I needed to talk to Spotify. I am not sure how to fix this.
- Plan Student Country USA Device iPhone XR I was talking to Hulu support about my issues I had and they said my account had been canceled and that I needed to talk to Spotify. I am not s...
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- Spotify Star
- 426 Views
- 1 replies
- 0 likes
- 426 Views
- 1 replies
- 0 likes
Solved!! Premium bezahlt, Laufzeit noch einen Monat, aber bei Buchung auf FREE zurückgesetzt
Hallo, ich habe Spotify immer über die Geschenk karten bezahlt und das halt immer für einen extra Monat im voraus. Naja, dann wurde das Konto mal kurzzeitig, warum auch immer, auf Family versetzt, was ich aber wieder auf normales Premium (nach ein pa...
- Hallo, ich habe Spotify immer über die Geschenk karten bezahlt und das halt immer für einen extra Monat im voraus. Naja, dann wurde das Konto mal kurzzeitig, warum auch immer, auf Family versetzt, wa...
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- Spotify Star
- 914 Views
- 3 replies
- 0 likes
- 914 Views
- 3 replies
- 0 likes
3 meses
Resulta que me llego un correo para contratar premiun por 290 pesos chilenos, al meterme al link ni yo ni mi pareja sale que no somos elegibles para este servicio, si alguien me puede ayudar el por que me sale eso se lo agradeceria mucho ya que es mu...
- Resulta que me llego un correo para contratar premiun por 290 pesos chilenos, al meterme al link ni yo ni mi pareja sale que no somos elegibles para este servicio, si alguien me puede ayudar el por q...
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- Spotify Star
- 270 Views
- 1 replies
- 0 likes
- 270 Views
- 1 replies
- 0 likes
Spotify no longer pairing to my amazon echo/alexa account
So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log back in. Just click the big green button. RESET PASS...
- So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log b...
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- Newbie
- 2035 Views
- 3 replies
- 2 likes
- 2035 Views
- 3 replies
- 2 likes
I just bought Premium and i don't gave it, i tried everything on Help. Help me
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 406 Views
- 3 replies
- 1 likes
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Premium
- 406 Views
- 3 replies
- 1 likes
Gift Card - Spotify with Hulu
PlanSpotify with HuluCountryUSA My Question or IssueI purchased a Gift card to apply to my Spotify account, when I try to redeem it it says "Something went wrong. Try again, or get help." The get help link provides no extra help.
- Plan Spotify with Hulu Country USA My Question or Issue I purchased a Gift card to apply to my Spotify account, when I try to redeem it it says "Something went wrong. Try again, or ...
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- Casual Listener
- 2667 Views
- 7 replies
- 0 likes
- 2667 Views
- 7 replies
- 0 likes
Premium Subscription doesnt work
Plan§ months premiumCountryGermanyDevice(iPhone 7,DesktopOperating System(iOS 12.2, , Windows 10,) My Question or IssueI subscribed Spotify premium today but on website and my Gadgets doesnt work as premium and i already checked the payment, it says ...
- Plan § months premium Country Germany Device (iPhone 7,Desktop Operating System (iOS 12.2, , Windows 10,) My Question or Issue I subscribed Spotify premium today but on websi...
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- Spotify Star
- 2052 Views
- 8 replies
- 0 likes
- 2052 Views
- 8 replies
- 0 likes