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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130847 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62896 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242860 Views
149 replies
13 likes
HiPlanPremiumMy Question or IssueHow to cancel my payment? Today I'm charged and I don't want to be charged :C
Hi Plan Premium My Question or Issue How to cancel my payment? Today I'm charged and I don't want to be charged :C
Spotify Legend
989 Views
6 replies
0 likes
PlanStudent PremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueWhen I went to go activate my Hulu account, I hit "I do not have a Hulu account" and then it says the "We've hit a snag." It also says "We hit a snag" if I click I ...
Plan Student Premium Country United States Operating System Windows 10 My Question or Issue When I went to go activate my Hulu account, I hit "I do not have a Hulu account" and...
Moderator
491 Views
1 replies
0 likes
Hello, today I realized that I got a charge to my card for a subscription for a month of premium, the problem is that I do not remember the account email and the email permanently deletes it, that is, no longer I have access to the account and do not...
Hello, today I realized that I got a charge to my card for a subscription for a month of premium, the problem is that I do not remember the account email and the email permanently deletes it, that is...
Spotify Legend
549 Views
1 replies
0 likes
PlanPremiumCountryBelgiumDeviceSamsung galaxy s20+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear,yesterday i found out spotify charged me 9,99 instead of the 4,99 student discount promo. Note, i am still a student. i...
Plan Premium Country Belgium Device Samsung galaxy s20+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Dear, yesterday i found out spotify charge...
Spotify Legend
724 Views
1 replies
0 likes
Plan/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan /Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
285 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
448 Views
1 replies
0 likes
After signing a premium offer for three months, I was charged for the renewal 2 days before the deadline.Can i get a refund? None of the below information is required. However, the more you provide the easier it will be for us to try and he PremiumCo...
After signing a premium offer for three months, I was charged for the renewal 2 days before the deadline.Can i get a refund? None of the below information is required. However, the m...
Spotify Star
360 Views
1 replies
0 likes
PlanPremiumCountry Finland My Question or IssueHello I just changed my subscription for premium family but I noticed that I have been billed for "Premium + headspace" for two months this year and I know that I haven't changed from "premium". Why Spot...
Plan Premium Country Finland My Question or Issue Hello I just changed my subscription for premium family but I noticed that I have been billed for "Premium + headspace" for two months ...
Spotify Legend
369 Views
1 replies
0 likes
HiI'm from Indonesia and also facing the same problem. I'm trying to subscribe Premium Family but Something went wrong that i get. I've tried with other cards which works fine but there is same problem. I've tried with incognito mode or other browser...
Hi I'm from Indonesia and also facing the same problem. I'm trying to subscribe Premium Family but Something went wrong that i get. I've tried with other cards which works fine but there is same pro...
Moderator
2713 Views
4 replies
0 likes
PlanFree CountryIndia DeviceSAMSUNG A50s Operating SystemAndroid 10 My Question or IssueI am unable to get my Free one month trial for student account even when I am verified and haven't used Premium before. It straight away went to payment. It showe...
Plan Free Country India Device SAMSUNG A50s Operating System Android 10 My Question or Issue I am unable to get my Free one month trial for student account ev...
Casual Listener
731 Views
6 replies
0 likes
PlanPremiumCountryGermanyDeviceBMW Connected Music My Question or Issue Dear spotify team,I found a notice that I will be charged with 9,99€ the next days although this premium account is paid by BMW connected music. Reference 1245422769566109-1-2I w...
Plan Premium Country Germany Device BMW Connected Music My Question or Issue Dear spotify team, I found a notice that I will be charged with 9,99€ the next days althou...
Spotify Legend
830 Views
1 replies
0 likes
PlanPremiumCountry- USA My Question or IssueI have been a premium member for about 4 years and I signed up for the Hulu subscription whenever that promotion came out. I have been using that subscription ever since. Today my music was cut off and subs...
Plan Premium Country- USA My Question or Issue I have been a premium member for about 4 years and I signed up for the Hulu subscription whenever that promotion came out. I ha...
Spotify Star
665 Views
3 replies
0 likes
Plan - PremiumCountry - USA Yesterday I redeemed a gift card that was supposed to give me 6 months of Spotify Premium, after redeeming the entire thing malfunctioned and the gift card no longer works. I do not have my premium and personally feel a bi...
Plan - Premium Country - USA Yesterday I redeemed a gift card that was supposed to give me 6 months of Spotify Premium, after redeeming the entire thing malfunctioned and the gift card no l...
Spotify Star
448 Views
1 replies
0 likes
Hello, I'm Andrew . When I sign up for Spotify (for $9.99 for 3 months of premium) then I had a job . Now is don't , and I got charged $10 to my acc and I never got any email to my Gmail acc about getting charged . I really need my money back for foo...
Hello, I'm Andrew . When I sign up for Spotify (for $9.99 for 3 months of premium) then I had a job . Now is don't , and I got charged $10 to my acc and I never got any email to my Gmail acc ab...
Community Legend
427 Views
1 replies
0 likes
PlanFree/PremiumCountry uk Device(iPhone 6Operating System(iOS )Can anyone help, i took out premium and cancelled it a few months ago. I shut my Facebook page, completely deleted it, when i log into my spotify now (i managed to change password and no...
Plan Free/Premium Country uk Device (iPhone 6 Operating System (iOS ) Can anyone help, i took out premium and cancelled it a few months ago. I shut my Facebook page, completely...
Casual Listener
2008 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to have the premium subscription with Hulu and now the Hulu part went away. I still wa...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used ...
Spotify Star
806 Views
3 replies
0 likes
So many Spotify users in these times of this Coronavirus hardship, really appreciate Spotify's awesome service! It would be super appreciated by millions of free users to be able to upgrade to Premium service, with a 3 month free period. Many of us f...
So many Spotify users in these times of this Coronavirus hardship, really appreciate Spotify's awesome service! It would be super appreciated by millions of free users to be able to upgrade to Premiu...
Community Legend
3441 Views
5 replies
2 likes
PlanStudent premiumCountryIndiaDeviceAsus Zenfone Max pro m1Operating SystemAndroid pie My Question or IssueI tried to subscribe the student premium but my credit card was declined as it doesn't allow monthly subscription but money was charged and I ...
Plan Student premium Country India Device Asus Zenfone Max pro m1 Operating System Android pie My Question or Issue I tried to subscribe the student premium but my credit card was d...
Spotify Legend
602 Views
1 replies
0 likes
PlanFree/PremiumCountryIndia DeviceMotorola G5SOperating System Oreo, My Question or IssueI have subscribed my Spotify premium for one year but balance got deducted(1189 rupees) I didn't get premium feature .. it happened with me twice now. First tim...
Plan Free/Premium Country India Device Motorola G5S Operating System Oreo, My Question or Issue I have subscribed my Spotify premium for one year but balance got deducted(1...
Community Legend
738 Views
2 replies
0 likes
My question is, I am on a 3 month Spotify gift card and I was wondering, if I get another 12 month gift card will I be able to apply it at that time. Right now it’s been a week and will I be able to redeem it by next week? I’m going somewhere else an...
My question is, I am on a 3 month Spotify gift card and I was wondering, if I get another 12 month gift card will I be able to apply it at that time. Right now it’s been a week and will I be able to ...
Spotify Star
361 Views
1 replies
1 likes
