Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 80384 Views
- 50 replies
- 4 likes
- 80384 Views
- 50 replies
- 4 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 10087 Views
- 23 replies
- 2 likes
- 10087 Views
- 23 replies
- 2 likes
Pago doble
El día de hoy es el cobro del plan Premium que estoy pagando y llegó duplicado el pago, EN 2 TARJETAS BANCARIAS DIFERENTES. Ambas tarjetas las tengo vinculadas en Paypal, que es la opción principal que tengo de pago, y en caso de que no llegue a pasa...
- El día de hoy es el cobro del plan Premium que estoy pagando y llegó duplicado el pago, EN 2 TARJETAS BANCARIAS DIFERENTES. Ambas tarjetas las tengo vinculadas en Paypal, que es la opción principal q...
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- Spotify Star
- 426 Views
- 1 replies
- 0 likes
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Pagopago doblepaypal
- 426 Views
- 1 replies
- 0 likes
My card is removed?
Hi i had my 30 days trial and before to end i canceled it so now this day i wanted to delete my credit card but the thing is i cant see another option just get premium i cant see change or cancel so it means my credit card is removed?
- Hi i had my 30 days trial and before to end i canceled it so now this day i wanted to delete my credit card but the thing is i cant see another option just get premium i cant see change or cancel&nbs...
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- Spotify Star
- 298 Views
- 1 replies
- 0 likes
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Account
- 298 Views
- 1 replies
- 0 likes
Cannot redeem gift card
Trying to redeem gift card; it keeps failing. The card was ordered from Amazon, I've done that before with no problems, and the code was still covered up when I received it. I've tried all my recent postal codes, none of which work, and all reasonabl...
- Trying to redeem gift card; it keeps failing. The card was ordered from Amazon, I've done that before with no problems, and the code was still covered up when I received it. I've tried all my recent ...
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- Spotify Star
- 319 Views
- 1 replies
- 0 likes
- 319 Views
- 1 replies
- 0 likes
S10 free 6 months??
Just got my s10, however I removed the pre-installed spotify app before realizing I could get 6 months for free. I re downloaded it and went to the premium checkout and it says it's going to charge me the usual. I cant see the promotion anywhere on t...
- Just got my s10, however I removed the pre-installed spotify app before realizing I could get 6 months for free. I re downloaded it and went to the premium checkout and it says it's going to charge m...
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- Community Legend
- 326 Views
- 2 replies
- 0 likes
- 326 Views
- 2 replies
- 0 likes
Spotify does not find my address
PlanFree/PremiumCountryMexicoDevicevariousOperating Systemvarious My Question or IssueI want to register my address but spotify can't find it, eventhougt google maps does.I write my address exactly as it is in google maps but with no results.I've tri...
- Plan Free/Premium Country Mexico Device various Operating System various My Question or Issue I want to register my address but spotify can't find it, eventhougt google maps does. I...
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- Casual Listener
- 1210 Views
- 3 replies
- 4 likes
- 1210 Views
- 3 replies
- 4 likes
NO RECUERDO MI CUENTA Y AUN SIGO PAGANDO
Lo que pasa que me registre por FB cuando cree mi cuenta de spotifi y luego me cambie de fb sin cancelar mi cuenta de spotifi. lo que pasa que ahora no recuerdo como entrar a mi cuenta de spotifi y mi antiguo FB no lo recuerdo. pero aun sigo pagando ...
- Lo que pasa que me registre por FB cuando cree mi cuenta de spotifi y luego me cambie de fb sin cancelar mi cuenta de spotifi. lo que pasa que ahora no recuerdo como entrar a mi cuenta de spotifi y m...
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- Community Legend
- 571 Views
- 1 replies
- 0 likes
- 571 Views
- 1 replies
- 0 likes
HELP PAYMENT FAILED
I have tried to change my subscription payment to my new card and nothing i do seems to work, i keep getting a message that says payment failed. my card has enough money on it and i called my bank to even make sure there was nothing that could stop i...
- I have tried to change my subscription payment to my new card and nothing i do seems to work, i keep getting a message that says payment failed. my card has enough money on it and i called m...
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- Casual Listener
- 366 Views
- 4 replies
- 0 likes
- 366 Views
- 4 replies
- 0 likes
Paid twice on my subscription
PlanPremiumCountryPhilippinesDeviceHwuawei LDNLX2Operating SystemAndroid 8My Question or IssueAs like the subject says, i paid twice on my subscription, 1st was sept6 with my other bank card after 11sept after midnight premium went free so I had to p...
- Plan Premium Country Philippines Device Hwuawei LDNLX2 Operating System Android 8 My Question or Issue As like the subject says, i paid twice on my subscription, 1st was sept6 with my other ...
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- Composer
- 277 Views
- 1 replies
- 0 likes
- 277 Views
- 1 replies
- 0 likes
CHARGED TWICE
Plan: PremiumCountry: IndiaDevice: Nokia 8.1Operating System: Android One My Question or IssueI was charged Rs. 66 on my first attempt to register the student premium account. The money was deducted from my UPI ID as well however it did not reflect o...
- Plan: Premium Country: India Device: Nokia 8.1 Operating System: Android One My Question or Issue I was charged Rs. 66 on my first attempt to register the student premium account. T...
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- Community Legend
- 376 Views
- 2 replies
- 0 likes
- 376 Views
- 2 replies
- 0 likes
Premium Suscription !
Hi everyone !I'm having a little trouble subscribing to premium again after I've canceled my previous subscription. There is a messege that says there's a problem with the payment method, I've tried everything but it does not work. Can someone help m...
- Hi everyone ! I'm having a little trouble subscribing to premium again after I've canceled my previous subscription. There is a messege that says there's a problem with the payment method, I...
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- Spotify Star
- 254 Views
- 1 replies
- 0 likes
- 254 Views
- 1 replies
- 0 likes
Update Payment details in the app and they try to make ou upgrade to Family
PlanPremiumCountryNZDeviceSamsungAndroid My Question or IssueWhen I try to update my payment details in the app it seems like I am forced to upgrade to Family subscription with no option of staying on the regular premium subscription. I was able to s...
- Plan Premium Country NZ Device Samsung Android My Question or Issue When I try to update my payment details in the app it seems like I am forced to upgrade to Family subscription with...
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- Spotify Star
- 438 Views
- 1 replies
- 0 likes
- 438 Views
- 1 replies
- 0 likes
Possibly overcharges due to failed verification?
PlanPremiumCountryUnited KingdomDevice(iPhone 6, Samsung Galaxy S10E)Operating System(iOS 10, Android Nougat, Windows 10,etc.) My Question or IssueThought I had reverified my student account subscription but have found out this is not the case due to...
- Plan Premium Country United Kingdom Device (iPhone 6, Samsung Galaxy S10E) Operating System (iOS 10, Android Nougat, Windows 10,etc.) My Question or Issue Thought I had reverified my...
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- Spotify Star
- 239 Views
- 1 replies
- 0 likes
- 239 Views
- 1 replies
- 0 likes
Cancel my account
I would like to cancel my account. But i cant find anywhere how to do it. This is the only place i have found to try to contact support, thats why i write here.
- I would like to cancel my account. But i cant find anywhere how to do it. This is the only place i have found to try to contact support, thats why i write here.
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- Not applicable
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Receiving charges after cancelled trial premium membership. No answer from Support.
PlanFree/Premium trialDevicemobile phoneOperating SystemAndroid My Question or IssueI am recieving charges from Spotify after trying the free Premium trial and cancelling it before the end of the trial period. I have tried to contact customer support...
- Plan Free/Premium trial Device mobile phone Operating System Android My Question or Issue I am recieving charges from Spotify after trying the free Premium trial and cancelling it befo...
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- Community Legend
- 244 Views
- 1 replies
- 0 likes
- 244 Views
- 1 replies
- 0 likes
I have an existing Hulu account but...
So, I have a Hulu account. It is a basic plan that I got discounted. Is that not able to be linked to spotify? Do I have to cancel my current plan to get spotify premium and link it with my hulu?
- So, I have a Hulu account. It is a basic plan that I got discounted. Is that not able to be linked to spotify? Do I have to cancel my current plan to get spotify premium and link it with my hulu?
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- Community Legend
- 248 Views
- 1 replies
- 0 likes
- 248 Views
- 1 replies
- 0 likes
Failed subscription to premium and already charge my money
Plan Free Country Indonesia Device iPhone 6 Operating System iOS 12 My Question or Issue I want upgrade my spotify account to premium. And spotify already charge my money. However when i tried to open spotify it is still free version. Please help, th...
- Plan Free Country Indonesia Device iPhone 6 Operating System iOS 12 My Question or Issue I want upgrade my spotify account to premium. And spotify already charge my money. ...
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- Gig Goer
- 490 Views
- 5 replies
- 0 likes
- 490 Views
- 5 replies
- 0 likes
Sharing a family premium account with someone currently out of town
My signifigant other a couple weeks ago just went out back to college and we both use a family premium account to share, I was just wondering if this effects the limits of the premium because she is a city away? I need to know so I can switch to a no...
- My signifigant other a couple weeks ago just went out back to college and we both use a family premium account to share, I was just wondering if this effects the limits of the premium because she is ...
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- Community Legend
- 508 Views
- 3 replies
- 0 likes
- 508 Views
- 3 replies
- 0 likes
Solved!! Familly Account question
Hi,I would like to take a familly account for me, my wife and i would to invite the goddaughter of my wife.she had 8 years old and i would like to take this for her birthday. It will be ok? Thank you
- Hi, I would like to take a familly account for me, my wife and i would to invite the goddaughter of my wife. she had 8 years old and i would like to take this for her birthday. It ...
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- Community Legend
- 591 Views
- 1 replies
- 0 likes
- 591 Views
- 1 replies
- 0 likes
Charged Twice by Spotify, again...please help?
So I have already contacted Spotify but, as expected, the customer service experience has been terrible and the only response I have received entails 'click this link, try every email you've ever had or can make an account with, and try to find the e...
- So I have already contacted Spotify but, as expected, the customer service experience has been terrible and the only response I have received entails 'click this link, try every email you've ever had...
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- Spotify Star
- 493 Views
- 3 replies
- 1 likes
- 493 Views
- 3 replies
- 1 likes
I can't sign up for spotify premiun duo
PlanFreeCountryArequipa-Perú DeviceHuawei p smart 2019Operating SystemAndroid My Question or IssueThis morning I tried to register for the spotify duo on the link, it appears that it no longer exists
- Plan Free Country Arequipa-Perú Device Huawei p smart 2019 Operating System Android My Question or Issue This morning I tried to register for the spotify duo on the link, it ap...
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- Community Legend
- 549 Views
- 1 replies
- 0 likes
- 549 Views
- 1 replies
- 0 likes