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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83929 Views
  • 30 replies
  • 5 likes
  • 83929 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45780 Views
  • 19 replies
  • 3 likes
  • 45780 Views
  • 19 replies
  • 3 likes

Premium gift card pin doesn't work

PlanPremiumCountry Finland DeviceHonor 10 My Question or Issue I purchased a gift card to continue my Premium subscription. I do this every 6 months. The card was activated in the store, I have the receipt indication the activation, as well as the ac...

  • Casual Listener
  • Plan Premium Country Finland   Device Honor 10   My Question or Issue  I purchased a gift card to continue my Premium subscription. I do this every 6 months. The card was act...
  • Brunelicia
  • Community Legend
  • 1868 Views
  • 3 replies
  • 0 likes
  • 1868 Views
  • 3 replies
  • 0 likes

Solved!! Charged, but I don't know account details

Hello, I am automatically charged for premium for the account that I do not use. However, I am unable to cancel subscribtion, because I don't know on who this account is registered on, what are its email adress or password. What now? Latest bank tran...

  • Casual Listener
  •   Hello,   I am automatically charged for premium for the account that I do not use. However, I am unable to cancel subscribtion, because I don't know on who this account is registered o...
  • Bittencourt
  • Spotify Star
  • 4478 Views
  • 5 replies
  • 0 likes
  • 4478 Views
  • 5 replies
  • 0 likes

free account but spotify takes me money

None of the below information is required. PlanFreeCountry FranceDevice Samsung s8 My Question or Issue spotify takes me money while I have a free account. I have already read the articles about this and I have no other accounts. I want to be refunde...

  • Visitor
  • None of the below information is required.  Plan Free Country  France Device  Samsung s8   My Question or Issue  spotify takes me money while I have a free account...
  • Bittencourt
  • Spotify Star
  • 572 Views
  • 8 replies
  • 0 likes
  • 572 Views
  • 8 replies
  • 0 likes

Superuser Contribution Cannot Start Free Trial

Just Today Spotify was launched in India, many of my friends were able to subscribe to premium trial. But I cannot. I used my International Debit Card. Even my friends tried it with their bank debit cards, it worked, but not in my case.PlanFreeCountr...

  • Visitor
  • Just Today Spotify was launched in India, many of my friends were able to subscribe to premium trial. But I cannot. I used my International Debit Card. Even my friends tried it with their bank debit ...
  • Peter
  • Spotify Legend
  • 487 Views
  • 7 replies
  • 3 likes
  • 487 Views
  • 7 replies
  • 3 likes

Solved!! Pagamento via Boleto - Brasil

PlanFree/PremiumCountryBrasil Device(iPhone Operating System(iOS 12) My Question or Issue Minha assinatura acabou e gostaria de renová-la, mas não encontro a opção de pagamento com boleto (minha última assinatura foi paga dessa forma). Meu plano é re...

  • Newbie
  • Plan Free/Premium Country Brasil  Device (iPhone 😎 Operating System (iOS 12)   My Question or Issue  Minha assinatura acabou e gostaria de renová-la, mas não encontro a opçã...
  • Brunelicia
  • Community Legend
  • 531 Views
  • 3 replies
  • 0 likes
  • 531 Views
  • 3 replies
  • 0 likes

Solved!! inquiries re: Gift Card for Premium

PlanPremiumCountry CanadaDeviceiphone 6plus and hp laptopOperating Systemios something and windows 10 My Question or Issue I've really wanted to get spotify premium for some time now. I could not connect it to my debit account, however, so I went and...

  • Casual Listener
  • Plan Premium Country  Canada Device iphone 6plus and hp laptop Operating System ios something and windows 10   My Question or Issue  I've really wanted to get spoti...
  • Keanu_C
  • Spotify Star
  • 1212 Views
  • 3 replies
  • 0 likes
  • Gift Card
    Premium
  • 1212 Views
  • 3 replies
  • 0 likes

Nice

IdkNone of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • IdkNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan   Operating System (iOS 10, Android Oreo, Windows 10,etc.)...
  • Brunelicia
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

album limit on free account

PlanFree/PremiumCountry UK Device(iPhone 8 plus)Operating System(iOS 12.1.4) My Question or Issue hi, i'm in the process of cancelling my account from premium to free, as i want to change the date i'm billed on, what is the album limit on a free acco...

  • Visitor
  •   Plan Free/Premium Country UK   Device (iPhone 8 plus) Operating System (iOS 12.1.4)   My Question or Issue   hi,  i'm in the process of cancelling my account fr...
  • Brunelicia
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Music does not play, "open.spotify.com" does not work.

PlanPremiumCountry United KingdomDevicePCOperating SystemWindows and Linux My Question or Issue When I click "Play" ona track, every thing looks like its fine and paying, but there is no sound. When I go to Chome it says ..."This site can’t be reache...

  • Casual Listener
  • Plan Premium Country  United Kingdom Device PC Operating System Windows and Linux   My Question or Issue  When I click "Play" ona  track, every thing looks like its fine...
  • Bittencourt
  • Spotify Star
  • 292 Views
  • 4 replies
  • 0 likes
  • 292 Views
  • 4 replies
  • 0 likes

I have bought Spotify Premium but I can’t connect to my premium

PlanFree/Premium idkCountry TurkeyDeviceiPhone 6sOperating SystemiOS10 Hello Spotify ; First of all I did not find that where I should open this topic. I am sory about. When I was in 10 January, I bought Spotify Free Premium for 3 monts in applicatio...

  • Newbie
  • Plan Free/Premium idk Country  Turkey Device iPhone 6s Operating System iOS10    Hello Spotify ;   First of all I did not find that where I should open this topic. I am...
  • Bittencourt
  • Spotify Star
  • 747 Views
  • 2 replies
  • 0 likes
  • 747 Views
  • 2 replies
  • 0 likes

Subsciption failed but card charged

PlanFree / PremiumCountry IndiaDeviceRedmi Note 5Operating SystemAndroid My Question or Issue On March 3, I tried subscribing to Spotify Premium with my visa card. I was taken to my bamk authorisation page to complete the transaction, which I did. Bu...

  • Casual Listener
  • Plan Free / Premium Country  India Device Redmi Note 5 Operating System Android   My Question or Issue  On March 3, I tried subscribing to Spotify Premium with my visa card. ...
  • swaraj861
  • Casual Listener
  • 284 Views
  • 2 replies
  • 1 likes
  • 284 Views
  • 2 replies
  • 1 likes

Solved!! Oferta en Facebook 12 meses por $199

PlanFree/PremiumCountry MéxicoDeviceNote 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Alguien sabe algo de promoción 12 meses Premium por $199 qsue aparece a traves de Facebook, que se puede hacer al respecto si se su...

  • Newbie
  • Plan Free/Premium Country  México Device Note 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Alguien sabe algo de promoción 12 meses ...
  • Luan
  • Spotify Star
  • 25195 Views
  • 1 replies
  • 6 likes
  • 25195 Views
  • 1 replies
  • 6 likes

Solved!! How Can I Gift Spotify Premium to Another User Electronically?

Hello, I have been using Spotify Premium for some time now, and I wish to gift Premium to a friend electronically. I can't seem to access the gift page to do this. Is there some other way to do this? I just get a 404 error everytime I try to go to th...

  • Casual Listener
  •   Hello,   I have been using Spotify Premium for some time now, and I wish to gift Premium to a friend electronically. I can't seem to access the gift page to do this. Is there some othe...
  • GMSchwartz
  • Casual Listener
  • 409 Views
  • 2 replies
  • 0 likes
  • 409 Views
  • 2 replies
  • 0 likes

Premium subscription cancelled but still received the billing the next month

PlanPremiumCountry MalaysiaDeviceLaptopOperating SystemWindows 10 My Question or IssueI really need an urgent attention from Spotify Team. Last month (Feb, 1) I've been double charged for my subscription and someone told me it's due to I've subscribe...

  • Casual Listener
  • Plan Premium Country  Malaysia Device Laptop Operating System Windows 10   My Question or Issue I really need an urgent attention from Spotify Team. Last month (Feb, 1) I've been ...
  • Luan
  • Spotify Star
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

[Subscription] Buying gift card from free plan account

PlanFreeCountry Czech republic My Question or Issue Why there is no posibility to buy a gift card, while having free plan account? Isnt that Spotify's own loss? Or is it just related to country? Ooor Im just blind and cant find the proper page Thanks...

  • Casual Listener
  • Plan Free Country  Czech republic   My Question or Issue  Why there is no posibility to buy a gift card, while having free plan account? Isnt that Spotify's own loss? Or is it ju...
  • Speedzen
  • Casual Listener
  • 2015 Views
  • 2 replies
  • 1 likes
  • card
    gift
    Subscription
  • 2015 Views
  • 2 replies
  • 1 likes

Solved!! Philippines: Paying using Sun Prepaid

PlanFree/PremiumCountryPhilippines My Question or IssueIn subscription for Premium, there are only two networks (Smart and Globe), but my network is Sun Cellular (prepaid). Can I pay/subscribe to premium using Sun Prepaid load or even put my Sun mobi...

  • Casual Listener
  • Plan Free/Premium Country Philippines   My Question or Issue In subscription for Premium, there are only two networks (Smart and Globe), but my network is Sun Cellular (prepaid). Can I pay...
  • hal_25
  • Casual Listener
  • 2990 Views
  • 4 replies
  • 0 likes
  • 2990 Views
  • 4 replies
  • 0 likes

Charged twice

My Question or Issue Hello, a couple of days back i got my money refunded because of a false pop up of a free trial that after it charged me the money for the premium. Today i got my money back, but suddenly after some time the money was charged agai...

  • Newbie
  • My Question or Issue  Hello, a couple of days back i got my money refunded because of a false pop up of a free trial that after it charged me the money for the premium. Today i got my money bac...
  • Brunelicia
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Country and payment method error for family premium

Hey Guys, I want to upgrade to premium but payment is not going through its saying the method and country dont match. I tried many times, and tried manually changing country and then back to my country bulgaria. My payment card is also a bulgarian ba...

  • Newbie
  • Hey Guys,    I want to upgrade to premium but payment is not going through its saying the method and country dont match. I tried many times, and tried manually changing country and then b...
  • Brunelicia
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Premium subscription not available on iOS

PlanPremiumCountry INDIADevice(iPhone 5s,)Operating System(iOS 12.1.4) My Question or Issue Is Premium Subscription for iOS users restricted in India? It is working fine on Android. Please find the screenshot of the premium subscription notification....

  • Newbie
  •   Plan Premium Country  INDIA Device (iPhone 5s,) Operating System (iOS 12.1.4)   My Question or Issue  Is Premium Subscription for iOS users restricted in India? It is...
  • Loxer
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Subscription cancelled BUT still charged

i have cancelled my subscription and yet i was still charged 9.99 . how do i get this fixed ASAP.

  • Regular
  • i have cancelled my subscription and yet i was still charged 9.99 . how do i get this fixed ASAP.
  • Brunelicia
  • Community Legend
  • 747 Views
  • 5 replies
  • 0 likes
  • 747 Views
  • 5 replies
  • 0 likes