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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19397 Views
  • 27 replies
  • 4 likes
  • 19397 Views
  • 27 replies
  • 4 likes

Solved!!Superuser Contribution Advertisements interrupt my music even though I have an active Premium

As the title say, the podcast is interrupted by ads even though I have an active Premium account since many years.Subscription is active, and I have tried log out - log in but the issue remain. Device: Huawei Nexus 6P

  • Regular
  • As the title say, the podcast is interrupted by ads even though I have an active Premium account since many years. Subscription is active, and I have tried log out - log in but the issue remain. &n...
  • Elena
  • Moderator
  • 2767 Views
  • 8 replies
  • 0 likes
  • 2767 Views
  • 8 replies
  • 0 likes

Superuser Contribution Ads during a pandemic

I'm not expecting free, and the likelihood of reduced premium is laughable at best - but could Spotify reduce the number of Spotify premium ads while everyone is stuck at home due to the Cornavirus? I know the company needs revenue, but think about t...

  • Casual Listener
  • I'm not expecting free, and the likelihood of reduced premium is laughable at best - but could Spotify reduce the number of Spotify premium ads while everyone is stuck at home due to the Cornavirus? ...
  • Peter
  • Spotify Legend
  • 1071 Views
  • 2 replies
  • 2 likes
  • All Platforms
    Other
  • 1071 Views
  • 2 replies
  • 2 likes

Superuser Contribution Double Charged (PSN)

PlanPremiumCountryUnited KingdomDevicePS4/MobileOperating SystemAndroid My Question or IssueI subscribed to Spotify Premium on the Playstation many years ago. In April 2019 I upgraded to Spotify Family via the mobile app and Spotify began charging me...

  • Casual Listener
  • Plan Premium Country United Kingdom Device PS4/Mobile Operating System Android   My Question or Issue I subscribed to Spotify Premium on the Playstation many years ago. In April 2019 I...
  • Sparish
  • Casual Listener
  • 1018 Views
  • 2 replies
  • 0 likes
  • 1018 Views
  • 2 replies
  • 0 likes

Superuser Contribution I am using Free but still got charged $9.99

I have switched from Premium to Free subscription a few months ago, but then when I checked back my PayPal record and found out I am still being charged $9.99 and the subscription status of my account literally shows FREE.I have tried to email Spotif...

  • Casual Listener
  • I have switched from Premium to Free subscription a few months ago, but then when I checked back my PayPal record and found out I am still being charged $9.99 and the subscription status of my accoun...
  • Elena
  • Moderator
  • 1964 Views
  • 7 replies
  • 0 likes
  • 1964 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution when will spotify premium family will arrive at Israel?

I am a user from Israel and I would like to set up a family account but it hasn't arrived yet in Israel. If you know something about the subject please response it would be a lot of help.Premium FamilyIsrael

  • Casual Listener
  • I am a user from Israel and I would like to set up a family account but it hasn't arrived yet in Israel. If you know something about the subject please response it would be a lot of help. Premium Fa...
  • Elena
  • Moderator
  • 1759 Views
  • 3 replies
  • 1 likes
  • 1759 Views
  • 3 replies
  • 1 likes

Superuser Contribution Canceling subscription for a different account to my own

Plan: PremiumCountry: USA Device: UnknownOperating System: Unknown My Question or Issue:I am looking to cancel a subscription for an account that is not mine, yet whose premium subscription is being paid from my bank account. The bank cannot cancel i...

  • Visitor
  • Plan: Premium Country: USA   Device: Unknown Operating System: Unknown   My Question or Issue: I am looking to cancel a subscription for an account that is not mine, yet whose p...
  • Ivan
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 1 likes
  • 339 Views
  • 1 replies
  • 1 likes

Superuser Contribution $99 Spotify Gift Card Not Working

Hi, I recently purchased a $99 Spotify gift card that is supposed to give me 12 months of premium. I know I am putting in the code right and it still says “Something went wrong”. I called Best Buy and they confirmed that the card was activated. I ema...

  • Newbie
  • Hi, I recently purchased a $99 Spotify gift card that is supposed to give me 12 months of premium. I know I am putting in the code right and it still says “Something went wrong”. I called Best Buy an...
  • Ivan
  • Spotify Legend
  • 806 Views
  • 1 replies
  • 0 likes
  • 806 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double Charge

I have been charged twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee. What´s happening? Plan: PremiumCountry: ParaguayDevices: iPhone X ...

  • Visitor
  • I have been charged twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee. What´...
  • Ivan
  • Spotify Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • Credit Card
    fees
    Premium
  • 506 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium duo not working

PlanPremium DuoCountryFR DeviceMotorola G5+Operating SystemAndroid Oreo My Question or IssueI have subscribed to premium duo for my wife.The invite is received and accepted successfully, I receive a confirmation email. On wife's phone, in the browser...

  • Newbie
  • Plan Premium Duo Country FR   Device Motorola G5+ Operating System Android Oreo   My Question or Issue I have subscribed to premium duo for my wife. The invite is received and a...
  • Elena
  • Moderator
  • 13871 Views
  • 1 replies
  • 0 likes
  • 13871 Views
  • 1 replies
  • 0 likes

Superuser Contribution Manage Payment Details

PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 10 My Question or IssueHi, I want to change the payment details of my account but my only option is to pay by mobile which only offers Verizon as an option. I'm hoping to just enter my card inform...

  • Newbie
  • Plan Premium Country US Device iPhone 8 Operating System iOS 10   My Question or Issue Hi, I want to change the payment details of my account but my only option is to pay by mobile whi...
  • Elena
  • Moderator
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stolen credit card

I used to have a Family account with some users attached to itUnfortunately my credit card has been stolen and I had of course to disabled itThis happened just before It is very frustrating that without any conversation Spotify disabled everything im...

  • Casual Listener
  • I used to have a Family account with some users attached to it Unfortunately my credit card has been stolen and I had of course to disabled it This happened just before  It is very frustratin...
  • Elena
  • Moderator
  • 756 Views
  • 4 replies
  • 0 likes
  • 756 Views
  • 4 replies
  • 0 likes

Superuser Contribution Student premium

Hello,I have problem with student premium, last year I had this subscription but from the new year I got charge for normal premium. I'm still at the university. When i try to choose the student premium it told me that I've already used this offer. Ho...

  • Visitor
  • Hello, I have problem with student premium, last year I had this subscription but from the new year I got charge for normal premium. I'm still at the university. When i try to choose the student pre...
  • Ivan
  • Spotify Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Missing all invoices

Hello!I have the same problem, but in my case, I only can check my receipt regarding the first payment (September).So I kindly ask you to Spotify send to me all the receipts to my email from September until now.Furthermore, I want to know how I can c...

  • Casual Listener
  • Hello! I have the same problem, but in my case, I only can check my receipt regarding the first payment (September). So I kindly ask you to Spotify send to me all the receipts to my email from Se...
  • Tom
  • Community Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Payment has been deducted for weekly top-up but nothing happened.

PlanPremiumCountryIndiaDeviceSamsung Operating SystemAndroid 9My Question or IssueI did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from my account instantly, but the payment portal of spotify kept on loading. I...

  • Casual Listener
  • Plan Premium Country India Device Samsung  Operating System Android 9 My Question or Issue I did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from ...
  • Tom
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • Payment Problems
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution father gets the family premium bill, I still pay for premium as well

PlanPremium FamilyCountrySwitzerlandDeviceHTC 12+ My Question or IssueMe and my father started the Family Premium plan on the 14.11.2016. Until the 27.04.2018 I never received a bill and only my father had to pay because he is the Account manager. Bu...

  • Visitor
  • Plan Premium Family Country Switzerland Device HTC 12+   My Question or Issue Me and my father started the Family Premium plan on the 14.11.2016. Until the 27.04.2018 I never received a ...
  • Ivan
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to premium via PayPal.

PlanFree (currently)CountryJapanDeviceCustom-Built Home DesktopOperating SystemWindows 10 My Question or IssueI keep getting the error in the picture attached below. Even tried incognito mode on Google Chrome. Anyone able to help? Thanks in advance. 

Screenshot_1.jpg
  • Visitor
  • Plan Free (currently) Country Japan Device Custom-Built Home Desktop Operating System Windows 10   My Question or Issue I keep getting the error in the picture attached below. Even tri...
  • Ivan
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for an account I can’t find.

PlanPremiumCountryUSA I am a student and I logged into with a student account and email I thought I needed to use in order access the student discount. I do not remember the email I used, and it was not the correct one anyways. Haha I now am paying p...

  • Visitor
  • Plan Premium Country USA  I am a student and I logged into with a student account and email I thought I needed to use in order access the student discount. I do not remember the email I us...
  • Elena
  • Moderator
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Suscripción Premium

HolaMi pregunta es, al momento de cancelar mi suscripción premimum se cancelará el mes que pagué, es que solo quiero eliminar el método de pago porque ya no lo puedo usar, pero no sé cómo quitarlo, y creo que solo es cancelando mi suscripción premium...

  • Visitor
  • Hola Mi pregunta es, al momento de cancelar mi suscripción premimum se cancelará el mes que pagué, es que solo quiero eliminar el método de pago porque ya no lo puedo usar, pero no sé cómo quitarlo,...
  • Elena
  • Moderator
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [India] This card doesn’t allow monthly billing

PlanFree/PremiumCountry IndiaDeviceiPhone 7+Operating SystemiOS 11 My Question or IssueI'm unable to use my debit card to start the trial. Every time I enter my card details it says "This card doesn’t allow monthly billing. If your card has been char...

  • Regular
  • Plan Free/Premium Country  India Device iPhone 7+ Operating System iOS 11   My Question or Issue I'm unable to use my debit card to start the trial. Every time I enter my card det...
  • 1337listener
  • Regular
  • 39959 Views
  • 63 replies
  • 11 likes
  • india
    Payment
    Payment Problems
    Trial
  • 39959 Views
  • 63 replies
  • 11 likes

I cant redeem a gift card

PlanFree/PremiumCountryMexico Device(Samsung S8+, HP Pavilon)Operating System(Android Version 9, Windows 10) My Question or IssueHi, i'm from Mexico, today i bought a gift cart of 6 months in the store, but when i tried to redeem the code, showed up ...

  • Newbie
  • Plan Free/Premium Country Mexico  Device (Samsung S8+, HP Pavilon) Operating System (Android Version 9, Windows 10)   My Question or Issue Hi, i'm from Mexico, today i bought a gi...
  • fishmusice
  • Casual Listener
  • 1217 Views
  • 4 replies
  • 0 likes
  • Gift Card
    issue with Gift Card
  • 1217 Views
  • 4 replies
  • 0 likes