Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
ab01545945
Visitor
81781 Views
50 replies
4 likes

81781 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10184 Views
23 replies
2 likes

10184 Views
23 replies
2 likes

PAGAMENTO VIA BOLETO - BRASIL

PlanoGrátis / PremiumPaísBrasilDispositivo(iPhone 7 Plus)Sistema operacional(iOS 10) Minha pergunta ou problemaPaguei pelo plano premium via boleto bancário há 3 dias, e meu plano ainda não mudou. Como posso proceder para comprovar que já está pago e...

Bulhufas
Visitor
Plano Grátis / Premium País Brasil Dispositivo (iPhone 7 Plus) Sistema operacional (iOS 10) Minha pergunta ou problema Paguei pelo plano premium via boleto bancário há 3 dias...
2019-09-05 2:07:23 PM
2019-09-05 4:27:01 PM
Bittencourt
Spotify Star
252 Views
1 replies
0 likes

252 Views
1 replies
0 likes

Superuser Contribution new credit card not accepted

I've been trying to change my payment over to my capital one card, but every time I try, spotify says it's having a problem. I've tried on numerous occasions over the past week. Help!

csmith2623
Newbie
I've been trying to change my payment over to my capital one card, but every time I try, spotify says it's having a problem. I've tried on numerous occasions over the past week. Help!
2017-08-03 8:18:03 PM
2019-09-05 3:41:11 PM
Petya
Community Legend
465 Views
2 replies
0 likes

465 Views
2 replies
0 likes

Purchased Spotify Gift Card - Site Says its Invalid

PlanPremium CountryCanada Operating SystemWindows 10 My Question or IssueI purchased a gift card for $10 at FreshCo and when trying to redeem it, the website tells me it's invalid. I have gone through all the troubleshooting tips and none of it works...

user-removed
Visitor
Plan Premium Country Canada Operating System Windows 10 My Question or Issue I purchased a gift card for $10 at FreshCo and when trying to redeem it, the website tells ...
2019-09-05 2:46:46 PM
2019-09-05 3:31:55 PM
Billy-J
Spotify Star
220 Views
1 replies
0 likes

220 Views
1 replies
0 likes

subscription

Plan 129 monthlyFree/PremiumCountry Philippines Device(samsung a50)Operating System(android) My Question or IssueWas not able to pay my premium account due to my link card was blocked and still under processing. How can i pay may premium account for ...

tabad
Visitor
Plan 129 monthly Free/Premium Country Philippines Device (samsung a50) Operating System (android) My Question or Issue Was not able to pay my premium account due to my link ca...
2019-09-05 10:15:40 AM
2019-09-05 2:10:19 PM
Luan
Spotify Star
250 Views
1 replies
0 likes

250 Views
1 replies
0 likes

JUST bought a gift card and Spotify yet it's not working.....

I have a premium subscription and just bought a gift card from the grocery store. When I try to enter it in it says "Something went wrong." I've tried everything. It's amazing to me that I'm unable to chat with support about this in a chat or on the ...

hbg
Newbie
I have a premium subscription and just bought a gift card from the grocery store. When I try to enter it in it says "Something went wrong." I've tried everything. It's amazing to me th...
2019-09-04 10:36:22 PM
2019-09-05 6:15:23 AM
Billy-J
Spotify Star
244 Views
1 replies
1 likes

244 Views
1 replies
1 likes

Spotify and Hulu

INone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10,etc.) My Question or Issue...

yokutwoman
Casual Listener
INone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro ...
2019-09-01 12:56:18 AM
2019-09-05 6:04:09 AM
Billy-J
Spotify Star
418 Views
3 replies
0 likes

418 Views
3 replies
0 likes

Subscription payment in vain?

I have been paying my subscrpition without interruprtion since 2018 and since a few weeks I am no longer able to benefit from the "premium" package as before. i have tried logging out of all devices, confirming the payments via paypal, all is in orde...

niiqqo
Casual Listener
I have been paying my subscrpition without interruprtion since 2018 and since a few weeks I am no longer able to benefit from the "premium" package as before. i have tried logging out of all devices,...
2019-09-01 7:22:10 PM
2019-09-05 6:00:53 AM
Billy-J
Spotify Star
452 Views
6 replies
0 likes

452 Views
6 replies
0 likes

Hulu

I have had spotify premium for sometime and have hulu along with it and magically it is no longer there. Why is that? Also why the heck do students get discounts but Veterans and Active Duty do not? What makes them so special?

Mrgood0331
Casual Listener
I have had spotify premium for sometime and have hulu along with it and magically it is no longer there. Why is that? Also why the heck do students get discounts but Veterans and Active Duty do not? ...
2019-08-27 2:15:01 AM
2019-09-05 5:57:41 AM
Billy-J
Spotify Star
1090 Views
12 replies
0 likes

1090 Views
12 replies
0 likes

Posso ouvir minhas musicas baixadas sem o premium?

Vou acabar ficando sem premium no spotify por que estou sem limite no cartão, as musicas que eu baixei continuo podendo ouvir offline?

Hugoleo
Visitor
Vou acabar ficando sem premium no spotify por que estou sem limite no cartão, as musicas que eu baixei continuo podendo ouvir offline?
2019-09-04 10:41:09 PM
2019-09-04 11:24:06 PM
Brunelicia
Community Legend
1233 Views
1 replies
0 likes

1233 Views
1 replies
0 likes

Solved!! Fala no Pagamento do Débito Bradesco

Bom dia.Não estou conseguindo assinar o Premium. Toda vez que tento aparece que teve um problema ao realizar o pagamento.O método de pagamento escolhido foi o débito do Bradesco.Já tentei usar outros navegadores, colocar em guia anônima, chequei os d...

Nathaa
Casual Listener
Bom dia. Não estou conseguindo assinar o Premium. Toda vez que tento aparece que teve um problema ao realizar o pagamento. O método de pagamento escolhido foi o débito do Bradesco. Já tentei usar ...
2019-09-04 7:10:38 PM
2019-09-04 11:18:52 PM
Brunelicia
Community Legend
658 Views
5 replies
0 likes

658 Views
5 replies
0 likes

Premium desactivado

PremiumArgentina DeviceLg Q6 Hola, mi cuenta premium pasó a free de la noche a la mañana. Todos mis pagos están al día. No tengo varias cuentas, uso la misma desde hace años. Ya probé volver a iniciar sesión y no sirve

Llamal
Visitor
Premium Argentina Device Lg Q6 Hola, mi cuenta premium pasó a free de la noche a la mañana. Todos mis pagos están al día. No tengo varias cuentas, uso la misma desde hace años. Ya...
2019-09-04 4:44:59 PM
2019-09-04 8:20:32 PM
Brunelicia
Community Legend
227 Views
1 replies
0 likes

227 Views
1 replies
0 likes

Requesting Refund

REFUNDNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry: Malaysia Device(iPhone 6)Operating System(iOS 11) My Question or IssueCan i request for refund because i f...

iwantrefund
Visitor
REFUNDNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country: Malaysia Device (iPhone 6) Operating S...
2019-09-04 7:25:16 PM
2019-09-04 7:57:29 PM
Brunelicia
Community Legend
228 Views
1 replies
0 likes

228 Views
1 replies
0 likes

Double monthly paiement

PlanPremiumCountryCanada DeviceiPhone XOperating SystemiOS 10 My Question or IssueSince the day my premium account expirered, I tried to renew it and since that day it as been charging me twice monthly for one account. My two account numbers are P0C7...

juliavoicu
Visitor
Plan Premium Country Canada Device iPhone X Operating System iOS 10 My Question or Issue Since the day my premium account expirered, I tried to renew it and since that day it a...
2019-09-04 6:22:46 PM
2019-09-04 6:58:28 PM
Brunelicia
Community Legend
215 Views
1 replies
0 likes

215 Views
1 replies
0 likes

Two accounts?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am charged for two accounts. I can only access one of them. Have can I find and disable the...

Idajf
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am ch...
2019-09-04 3:16:38 PM
2019-09-04 4:57:47 PM
Brunelicia
Community Legend
282 Views
1 replies
0 likes

282 Views
1 replies
0 likes

Solved!!Superuser Contribution Double charged for Premium & Family since subscribed to Family

Plan Premium for Family CountryCzech Republic Device Lenovo P70 Operating System Android 5.1 My Question or Issue Hi Team, I have just discovered that since activating Premium for Family on April 14, I have been double charged twice (April, May), ie....

logravity
Music Fan
Plan Premium for Family Country Czech Republic Device Lenovo P70 Operating System Android 5.1 My Question or Issue Hi Team, I have just discovered that since activating Pr...
2019-06-04 11:46:19 AM
2019-09-04 4:01:11 PM
BrisaBri
Visitor
1545 Views
13 replies
0 likes

1545 Views
13 replies
0 likes

Hulu with Spotify Premium

PlanPremiumUSA My Question or Issue I have had the Hulu Spotify subscription for over a year, 4/12/2018 activation date. Today, I had to unlink my Hulu account and recreate a new account, because someone had gained access to my account, and a device ...

LXc45
Visitor
Plan Premium USA My Question or Issue I have had the Hulu Spotify subscription for over a year, 4/12/2018 activation date. Today, I had to unlink my Hulu account and recreat...
2019-09-03 5:43:53 PM
2019-09-04 7:03:49 AM
Rene01
Community Legend
682 Views
1 replies
0 likes

682 Views
1 replies
0 likes

charged 6 times for one month!!

When paying for this month's subscription I was charged 6 times the same amount! That's insane. What can I do to fix this issue? I am not logging through facebook and everything is working fine on my paypal account. please help! Thanks

akujen
Newbie
When paying for this month's subscription I was charged 6 times the same amount! That's insane. What can I do to fix this issue? I am not logging through facebook and everything is working fine on my...
2019-09-03 11:07:31 PM
2019-09-03 12:01:03 AM
Bittencourt
Spotify Star
294 Views
1 replies
0 likes

294 Views
1 replies
0 likes

Unable to re-verify student status

PlanPremiumCountryUSA My Question or IssueI was on a student account for the last year and am unable to verify that I am still a student. Can someone please help me understand how I can reverify? When i try to through spotify it says it is unable to ...

ahkurzman
Visitor
Plan Premium Country USA My Question or Issue I was on a student account for the last year and am unable to verify that I am still a student. Can someone please help me understan...
2019-09-03 9:32:36 PM
2019-09-03 11:25:28 PM
Loxer
Community Legend
253 Views
1 replies
0 likes

253 Views
1 replies
0 likes

Paid for subscription but not Getting premium!

HiI paid for 1 year premium subscription last night. it was okay until today that it shows im not premium anymore.I even got screenshot after paying.I don't know what to do?Here is my receipt number :Receipt 1170842449042107-1-1i hope that somebody c...

annie_99
Visitor
Hi I paid for 1 year premium subscription last night. it was okay until today that it shows im not premium anymore. I even got screenshot after paying.I don't know what to do? Here is my rece...
2019-09-03 5:55:16 PM
2019-09-03 8:26:09 PM
Luan
Spotify Star
316 Views
1 replies
0 likes

316 Views
1 replies
0 likes

URGE. Duda respecto a tarjeta de pago.

Buenos dias, necesito vuestra ayuda. Resulta que era menor y una amiga me dejo meter su tarjeta de credito para pagarme spotify premium, y yo se lo pagaba en efectivo. Pero ahora que ya soy mayor de edad, ya tengo mi propia cuenta pero sin dinero. Mi...

Vernumscent
Newbie
Buenos dias, necesito vuestra ayuda. Resulta que era menor y una amiga me dejo meter su tarjeta de credito para pagarme spotify premium, y yo se lo pagaba en efectivo. Pero ahora que ya soy mayor de ...
2018-02-07 9:17:03 AM
2019-09-03 3:07:34 PM
Brunelicia
Community Legend
234 Views
1 replies
0 likes

234 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts