Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13432 Views
  • 26 replies
  • 2 likes
  • 13432 Views
  • 26 replies
  • 2 likes

I got charged for Spotify Premium 3 months free trial

I tried Spotify premium for 3 months for free using my Globe prepaid and got charged. Will I be able to get a refund since it is a free trial? If yes, how?

  • Visitor
  • I tried Spotify premium for 3 months for free using my Globe prepaid and got charged. Will I be able to get a refund since it is a free trial? If yes, how? 
  • OneByBoo
  • Roadie
  • 768 Views
  • 1 replies
  • 1 likes
  • globe
    Premium
    Subscription
  • 768 Views
  • 1 replies
  • 1 likes

Can't access own spotify with premium subscription (HACKED)

PlanPremiumCountryNL My Question or IssueI can't login into my account with premium anymore. I know the username because it was logged in to my phone. I don't know the password and password forgot doesn't seem to link to go to my e-mail anymore. I do...

  • Visitor
  • Plan Premium Country NL   My Question or Issue I can't login into my account with premium anymore. I know the username because it was logged in to my phone. I don't know the password and p...
  • OneByBoo
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family was never able to log into family plan

PlanPremium FamilyCountryUSDeviceiPhone 8Operating SystemLatest ios My Question or IssueI got premium family to share with my girlfriend and no matter what we tried she couldnt log in and was stuck with ads. She logged out and back in through the lin...

  • Casual Listener
  • Plan Premium Family Country US Device iPhone 8 Operating System Latest ios   My Question or Issue I got premium family to share with my girlfriend and no matter what we tried she could...
  • Peter
  • Spotify Legend
  • 454 Views
  • 3 replies
  • 0 likes
  • 454 Views
  • 3 replies
  • 0 likes

Spotify premium and Hulu

Hey everyone! I had to recently update my payment information because my wallet got stolen, however since I just got the cards a few days ago I hadn't gotten around to updating my Spotify. I had the Premium $10/month + Hulu bundle that apparently doe...

  • Visitor
  • Hey everyone! I had to recently update my payment information because my wallet got stolen, however since I just got the cards a few days ago I hadn't gotten around to updating my Spotify. I had the ...
  • KossB
  • Roadie
  • 2648 Views
  • 3 replies
  • 0 likes
  • 2648 Views
  • 3 replies
  • 0 likes

Cancelled my subscription but I'm still paying

I cancelled my Spotify subscription some months ago but a monthly premium is still being deducted from my account. Please fix this and refund me the premiums I paid over the months in which I was not subscribed. Also, I am not able to use your chat f...

  • Visitor
  • I cancelled my Spotify subscription some months ago but a monthly premium is still being deducted from my account. Please fix this and refund me the premiums I paid over the months in which I was not...
  • Emilia_8
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium 30 dias gratis

Quando meus 30 dias de teste gratis sera ativado? Acabei de assinar pelo boleto e ja paguei, queria saber se depois que cair o **bleep**, vai ser 30 dias gratis e o proximo mes ja vai esta esta pago com os 16,90

  • Newbie
  • Quando meus 30 dias de teste gratis sera ativado? Acabei de assinar pelo boleto e ja paguei, queria saber se depois que cair o **bleep**, vai ser 30 dias gratis e o proximo mes ja vai esta esta pago ...
  • Petya
  • Community Legend
  • 638 Views
  • 2 replies
  • 0 likes
  • 638 Views
  • 2 replies
  • 0 likes

Solved!! Your payment method and country didn't match

I will submit my details of student to sheer to verify and verification is done but when i go to payment option after enter my card details and postal pincode it produces an error that your payment method and country didn't match.PlanFree to premiumC...

  • Casual Listener
  • I will submit my details of student to sheer to verify and verification is done but when i go to payment option after enter my card details and postal pincode it produces an error that your payment m...
  • REAGENT
  • Casual Listener
  • 1931 Views
  • 2 replies
  • 0 likes
  • 1931 Views
  • 2 replies
  • 0 likes

Pagando Premium e usando Free

Boa tarde, está sendo descontado de minha conta a 3 meses o valor de €6,99 referente a assinatura premium a qual eu não utilizo. Estou pagando por um servico e nao tenho acesso ao mesmo. Minha conta continua Free nesses tres meses. Operating System( ...

  • Visitor
  • Boa tarde, está sendo descontado de minha conta a 3 meses o valor de €6,99 referente a assinatura premium a qual eu não utilizo. Estou pagando por um servico e nao tenho acesso ao mesmo. Minha conta ...
  • Brunelicia
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Premium account support

Spoiler (Highlight to read)HiCurrently, my premium account can't be used, but why do I have my premium deduted everymonth. Now i have to do like. ThanksHiCurrently, my premium account can't be used, but why do I have my premium deduted everymonth. No...

  • Visitor
  • Hi Currently, my premium account can't be used, but why do I have my premium deduted everymonth. Now i have  to do like. Thanks
  • OneByBoo
  • Roadie
  • 1069 Views
  • 1 replies
  • 0 likes
  • 1069 Views
  • 1 replies
  • 0 likes

There's no postpaid payment method

Hi New here I just want to know why I can't pay using load? I'm from philippines I loaded P130.00 worth of load Plssss help me

  • Newbie
  • Hi 🙂 New here I just want to know why I can't pay using load? I'm from philippines I loaded P130.00 worth of load    Plssss help me 
  • OneByBoo
  • Roadie
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Solved!! Resuscribe 3 months promotion

Plan Premium 3 months promotionCountryColombiaDeviceXiaomi Redmi Note 5Operating SystemWindows 10 My Question or IssueI can't resuscribe my account to premium 3 months promotion. I used this same promotion before, but I canceled the service on Septem...

  • Regular
  • Plan  Premium 3 months promotion Country Colombia Device Xiaomi Redmi Note 5 Operating System Windows 10   My Question or Issue I can't resuscribe my account to premium ...
  • raulama1
  • Regular
  • 2185 Views
  • 12 replies
  • 0 likes
  • 3-months promotion
    Payment Problems
    Resuscribe
  • 2185 Views
  • 12 replies
  • 0 likes

Türkiye Ödeme Sorunu

Merhaba;Hesabımı premium yapmak istiyorum ancak kartımın internet alışverişine-yurtdışı alışverişine açık olmasına rağmen 3 gündür ödeme yapamıyorum. konuyla ilgili çözüm nedir acaba?  

Ekran Alıntısı.JPG
  • Visitor
  • Merhaba; Hesabımı premium yapmak istiyorum ancak kartımın internet alışverişine-yurtdışı alışverişine açık olmasına rağmen 3 gündür ödeme yapamıyorum. konuyla ilgili çözüm nedir acaba?    
  • OneByBoo
  • Roadie
  • 740 Views
  • 6 replies
  • 0 likes
  • 740 Views
  • 6 replies
  • 0 likes

Google home mini order canceled for no reason

Bought premium and got a redemption link for the Mini. Google canceled my order yesterday saying the code Spotify provided was invalid. Contacted both Google and Spotify customer supports and they keep blaming each other. This is ridiculous and could...

Screenshot_20191026-091020_Gmail.jpg 20191026_091125.jpg 20191026_091100.jpg Screenshot_20191026-091027_Gmail.jpg
  • Visitor
  • Bought premium and got a redemption link for the Mini. Google canceled my order yesterday saying the code Spotify provided was invalid. Contacted both Google and Spotify customer supports and they ke...
  • OneByBoo
  • Roadie
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Solved!! [Subscription] Premium overcharged

PlanPremiumCountrySingaporeDeviceGoogle Pixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn the last day & a few hours before my mobile service provider billing cycle (15th November) ends, I applied for Spotify Premi...

  • Casual Listener
  • Plan Premium Country Singapore Device Google Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On the last day & a few hours before my mo...
  • Billy-J
  • Spotify Star
  • 1826 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 1826 Views
  • 5 replies
  • 0 likes

Switching from Student Premium and regular Premium to Family Premium

PlanStudent PremiumCountryUSDeviceiphone 11 Pro My Question or IssueHi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Family Premium account and was wondering the best way to do that! Do I invite...

  • Casual Listener
  • Plan Student Premium Country US Device iphone 11 Pro   My Question or Issue Hi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Famil...
  • Billy-J
  • Spotify Star
  • 768 Views
  • 1 replies
  • 0 likes
  • Accounts
    Family spotify
    Premium
    Student
    student premium
    Switch
  • 768 Views
  • 1 replies
  • 0 likes

Does Hulu Subscription get Canceled With Spotify Student Cancellation

Plan: StudentCountry: USA My Question or IssueI just cancelled my spotify student subscription. I am not sure if there is anything else that needs to be done to cancel the Hulu subscription that is connected to it. I just want to make sure I won't be...

  • Visitor
  • Plan: Student Country: USA   My Question or Issue I just cancelled my spotify student subscription. I am not sure if there is anything else that needs to be done to cancel the Hulu subscript...
  • Billy-J
  • Spotify Star
  • 2063 Views
  • 1 replies
  • 0 likes
  • Hulu
    Premium
    Student
    Subscription
  • 2063 Views
  • 1 replies
  • 0 likes

recargo sin servicio

Quize utilizar la promocion de universitario, introduje los datos de mi tarjeta y al intentar buscar mi universidad no aparecio y me sali de la pagina sin lograr obtener el servicio y se hizo el recargo a mi tarjeta. ¿Como puedo reclamar devolucion d...

  • Newbie
  • Quize utilizar la promocion de universitario, introduje los datos de mi tarjeta y al intentar buscar mi universidad no aparecio y me sali de la pagina sin lograr obtener el servicio y se hizo el reca...
  • osornios
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Country and payment method don't fit

Hello, I live in Finland, but I have only a German bank account. I would like to change to spotify premium and pay with my German credit card, but then it says, that my country and my payment don't fit. Eventhough that wouldn't matter anymore once I ...

  • Newbie
  • Hello,  I live in Finland, but I have only a German bank account. I would like to change to spotify premium and pay with my German credit card, but then it says, that my country and my payment ...
  • osornios
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Suscripcion anual a plan familiar

Hace un mes abone un plan anual individual por todo 2018. Quisiera saber si al pasar a un plan familiar, se considera el pago q realice o pierdo lo abonado?

  • Newbie
  • Hace un mes abone un plan anual individual por todo 2018. Quisiera saber si  al pasar a un plan familiar, se considera el pago q realice o pierdo lo abonado?
  • osornios
  • Spotify Star
  • 1073 Views
  • 1 replies
  • 0 likes
  • 1073 Views
  • 1 replies
  • 0 likes