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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60679 Views
  • 25 replies
  • 5 likes
  • 60679 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36364 Views
  • 19 replies
  • 2 likes
  • 36364 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27784 Views
  • 16 replies
  • 3 likes
  • 27784 Views
  • 16 replies
  • 3 likes

Faço intercâmbio, e tenho plano família no meu país natal, não consigo mais usar o Premium

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentarmos ajudar.PlanoGrátis / PremiumPaís Brasil para Taiwan Dispositivo Sistema Minha pergunta ou problema

  • Newbie
  • Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentarmos ajudar. Plano Grátis / Premium País    Brasil para Taiwan  &n...
  • Bittencourt
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • plano familia
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution KPN contract beëindigd

Ik heb mijn KPN contract met Spotify Premium beëindigd (gaat vandaag in). Hoe moet ik betaling gegevens doorgeven aan Spotify zodat ik van mijn account kan blijven gebruikmaken? Bedankt!

  • Newbie
  • Ik heb mijn KPN contract met Spotify Premium beëindigd (gaat vandaag in).   Hoe moet ik betaling gegevens doorgeven aan Spotify zodat ik van mijn account kan blijven gebruikmaken? Bedankt!
  • Daisy
  • Spotify Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Cobro después de dar de baja premium

Buenas tardes! Me di de baja de Premium a finales de septiembre antes de que me cobrarán el siguiente mes. Y he visto un cargo de 36 euros!!!! Eso Porq??? Gracias

  • Casual Listener
  • Buenas tardes! Me di de baja de Premium a finales de septiembre antes de que me cobrarán el siguiente mes. Y he visto un cargo de 36 euros!!!! Eso Porq??? Gracias   
  • Jose_M
  • Spotify Star
  • 236 Views
  • 4 replies
  • 1 likes
  • 236 Views
  • 4 replies
  • 1 likes

Superuser Contribution De universitario a familiar

Hola, anteriormente contaba con spotify universitario, pero mi familia creó una plan para nosotros, al haber aceptado el plan familiar quedó eliminada la suscripción del plan universitario que tenía?

  • Newbie
  • Hola, anteriormente contaba con spotify universitario, pero mi familia creó una plan para nosotros, al haber aceptado el plan familiar quedó eliminada la suscripción del plan universitario que tenía?...
  • Daisy
  • Spotify Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda con mi cuenta premium.

Hola a todos. Mi nombre es Paulina y soy de Chile. Pagué mi cuenta de spotify como todos los meses pero ahora me quitaron el premium. Quien me puede ayudar?

  • Newbie
  • Hola a todos. Mi nombre es Paulina y soy de Chile. Pagué mi cuenta de spotify como todos los meses pero ahora me quitaron el premium. Quien me puede ayudar?
  • Daisy
  • Spotify Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Oir Spotify en el local de un negocio

Hola:¿Se puede oir Spotify en un negocio donde concurren clientes?En ese caso: ¿Qué tipo de suscripción es necesaria para estar dentro de la legalidad? Saludos

  • Newbie
  • Hola: ¿Se puede oir Spotify en un negocio donde concurren clientes? En ese caso: ¿Qué tipo de suscripción es necesaria para estar dentro de la legalidad?   Saludos
  • Daisy
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duda de mi boleta

Alguien me puede aclarar porque me vino más este mes para pagar ?

  • Newbie
  • Alguien me puede aclarar porque me vino más este mes para pagar ?
  • Daisy
  • Spotify Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda¡¡ :v

Estoy pagando una cuenta premiun y cuando entro a mi perfil desde navegador aparece que si estoy pagando pero al momento de querer escuchar una cancion o descargarla en la app de android me aparece que estoy usando el modo gratisComo puedo arreglarlo...

  • Newbie
  • Estoy pagando una cuenta premiun y cuando entro a mi perfil desde navegador aparece que si estoy pagando pero al momento de querer escuchar una cancion o descargarla en la app de android me aparece q...
  • Daisy
  • Spotify Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo acceder a mi cuenta premuim

Hola soy subscriptora de preium desde hace mas de 2 años y este mes no puedo acceder a mi cuenta premium, sin embargo el cobro mensual si que me lo han pasado.Agradeceria que me restauraran la cuenta lo antes posible. Un saludo

  • Newbie
  • Hola soy subscriptora de preium desde hace mas de 2 años y este mes no puedo acceder a mi cuenta premium, sin embargo el cobro mensual si que me lo han pasado. Agradeceria que me restauraran la cuen...
  • Daisy
  • Spotify Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution i have been charged twice

PlanPremiumCountryMalaysia DeviceHuawei Nova 2iOperating SystemAndroid My Question or Issue i have been charged twice as per my plan is subscribed via my mobile provider.at the same time i have been charged to my card as well.please rectify

  • Newbie
  • Plan Premium Country Malaysia   Device Huawei Nova 2i Operating System Android   My Question or Issue  i have been charged twice as per my plan is subscribed via my mobile p...
  • Daisy
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Purchase Premium Gift Subscription

My Question or Issue I've been trying to buy a Premium 12 mo. subscription, but when I try to purchase it the transaction will not go through. There is no issue with my cards. I am not entering the card information wrong. I've tried on a couple of di...

  • Casual Listener
  •   My Question or Issue   I've been trying to buy a Premium 12 mo. subscription, but when I try to purchase it the transaction will not go through. There is no issue with my cards.  ...
  • Guido
  • Spotify Legend
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
  • 0 likes

Solved!! student for 3 months for $1 but is 1 month

I just signed up for the trial, thinking that it was the $1 for 3 months for students. But my account is showing that the trial is only for one month. How do I get that fixed?

  • Casual Listener
  • I just signed up for the trial, thinking that it was the $1 for 3 months for students.  But my account is showing that the trial is only for one month.  How do I get that fixed?  
  • Billy-J
  • Spotify Star
  • 245 Views
  • 3 replies
  • 0 likes
  • 245 Views
  • 3 replies
  • 0 likes

Solved!! Premium for Family only plays on 1 device...!

I had a Premium account and my wife and son signed up for a free account, i then got Spotify Premium for Family and invited them but they still cant listen to their own music on ipad and phone while i'm listening to music on my phone, it just shows w...

  • Casual Listener
  • I had a Premium account and my wife and son signed up for a free account, i then got Spotify Premium for Family and invited them but they still cant listen to their own music on ipad and phone w...
  • drogen_omen
  • Casual Listener
  • 1939 Views
  • 2 replies
  • 0 likes
  • 1939 Views
  • 2 replies
  • 0 likes

PayPal problem

Hello I choose PayPal in payment select and after login i have this screen (show attachment) I not to add my card to paypal because i don't want. I have on paypal account money for buy premium.

  • Newbie
  •   Hello I choose PayPal in payment select and after login i have this screen (show attachment) I not to add my card to paypal because i don't want. I have on paypal account money for buy premiu...
  • Billy-J
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

I cancelled my subscription and spotify charged me again

This is absolutely not okay. I don understand why it's making me pay again when I cancelled it because THEY HAVE BEEN PULLING NON EXISTENT MONEY OUT OF MY BANK ACCOUNT AND OVERDRAWING IT 4 DIFFERENT TIMES NOW. I AM FURIOUS. I cancelled this a week ag...

  • Newbie
  • This is absolutely not okay. I don understand why it's making me pay again when I cancelled it because THEY HAVE BEEN PULLING NON EXISTENT MONEY OUT OF MY BANK ACCOUNT AND OVERDRAWING IT 4 DIFFERENT ...
  • Jose_M
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Spotify took my money and delivered nothing

PlanFree/PremiumCountry Australia DeviceGalaxy note 8Operating System Android Oreo My Question or IssueWhy is spotify so useless . Paid for premium service and got nothing . Outrageous site to navigate customer service is pathetic . Spotify must be r...

  • Newbie
  • Plan Free/Premium Country  Australia    Device Galaxy note 8 Operating System  Android Oreo   My Question or Issue Why is spotify so useless . Paid for premiu...
  • Jose_M
  • Spotify Star
  • 156 Views
  • 1 replies
  • 1 likes
  • 156 Views
  • 1 replies
  • 1 likes

Fake email with 150$ year sub

Hi i just received this email this morning, what do i have to do with this fishing ?

Screenshot 2018-10-23 at 15.51.53.png
  • Newbie
  • Hi i just received this email this morning, what do i have to do with this fishing ?
  • Maxim
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Does thumbs up on a Radio station affect all Spotify results?

If I click “thumbs up” on a song on artist radio, does it only affect the results in that specific radio station? Or does it affect results in other radio stations and elsewhere on Spotify? Help says "Click when a track is playing and the station imp...

  • Casual Listener
  • If I click “thumbs up” on a song on artist radio, does it only affect the results in that specific radio station? Or does it affect results in other radio stations and elsewhere on Spotify?   ...
  • charmedbirds
  • Casual Listener
  • 489 Views
  • 2 replies
  • 0 likes
  • Radio
    thumbs up
  • 489 Views
  • 2 replies
  • 0 likes

Premium subscription

PlanFree/PremiumCountry United Kingdom My Question or Issue Today I received an e-mail telling me that my premium subscription has been paused. The money is in the account and every other month I have no problem so unsure of that one first. But now a...

  • Newbie
  • Plan Free/Premium Country  United Kingdom   My Question or Issue   Today I received an e-mail telling me that my premium subscription has been paused. The money is in the accoun...
  • Jose_M
  • Spotify Star
  • 209 Views
  • 1 replies
  • 1 likes
  • 209 Views
  • 1 replies
  • 1 likes