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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I subscribing for Family Premium, when I fill in the card details, it always says that the payment failed. I try with a different account/different cards, still not working. Note that the card I use is a debit card.
Hey everyone,I just wanted to know if i order a gift card here online do i get it in a card or do they just send the code through email? Thanks for reading
PlanPremium CountryGermany DeviceMacbook Pro Operating SystemOSX I've started to listen to the "We're Alive" Podcast and there is something weird happening. In the begining of each episode I get one ad that doesn't show any banner or info in the Spot...
My Question or Issue:Ich wollte mir Spotify Premium holen, weil ich das Angebot gesehen aber bei der Zahlung wurde Paysafecard nicht mehr als Zahlungsmethode angezeigt, was ich komisch finde, weil es vor dem Angebot noch angezeigt wurde, gekauft habe...
Hello, I go study abroad for four years where Spotify doesn’t exist and I’m planning to buy 4 of one-year premium subscription egift cards from Costco. https://www.costco.com/12-Month-Spotify-Premium-Subscription%2c-eGift-Card.product.100427596.html ...
PlanFreeMy Question or IssueI signed up for the Spotify Premium with Hulu bundle almost two months ago, and have been enjoying my two-month free trial. It was going to automatically renew tomorrow, so I cancelled my Premium account. I had signed up t...
Hi, I can not pay for the premium while using the revolut card. It gives me an error "country does not match the card", which is obviously, since I am not from the UK. Is there no possibility to pay with Revolut? Thank you
I UNDERSTANT WE DO NOT HAVE FAMILY ACCOUNT IN SOUTH AFRICA, BUT I WOULD LIKE TO UNDERSTAND IF IT IS POSSIBLE TO HAVE MULTIPLE USERS FOR 1 ACCOUNT, I WOULD NOT MIND PAYING THE EXTRA SUBSCRIPTION. PlanPremiumCountry sOUTH AFRICADeviceIPHONE X & XS AND ...
PlanPremiumCountry GermanyDeviceWindows 7, Samsung S7 EdgeOperating SystemWindows 7 My Question or IssueI used the free Version for Weeks now and decided to switch to premium today. After upgrading i could not find my "Library" --> "favorite songs" a...
I had the free month trial of premium and cancled it the last day but i still got charged that same day $9.99 will i get my money bak?
i canceled premium the end of August and I was charged twice in September and once so far in October why am I getting charged still if I’ve canceled it. I went into the accout and it says free. I also have never used another email for my account only...
Hi I am trying to sign up for the Spotify premium three month deal. When I am in the payment screen and trying to pay by card, the card detail screen never loads. I cannot therefore put in my card details to pay. I have been having this problem when ...
PlanPremiumCountryDenmark DeviceHuawei mate 10 liteOperating System Android Oreo My Question or Issue Hey I am listening to the podcast 'Help I texted my boss' and before the episode starts and approximately halfway I get an advert for something in S...
PlanFree/PremiumCountry USADeviceLG AndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have made 3 accounts with Spotify. On my bank statements, I'm being charged $10.66 every month on the 19th. I have logged into e...
PlanTrying to use PremiumCountry Brazil I cant' pay for my subscription!I'm trying to use Nubank to pay my subscription but I can't, and the error is a quite generic 'Falha no pagamento'.I got in contact with Nubank and they said they haven't account...
PlanPremiumCountryIsrael I'm not getting any notifications. I have all notification settings set to both push and mail, yet I'm not getting any notifications about anything.Help?
PlanFree/CountryTurkey Device(Lenovo P2)Operating System(Android Nougat) I've been using this account for like 3-4 years already. But for the last couple of months when i try to subscribe for premium it says 99$ for one month. I created new account a...
I have been trying for a week to pay on our family plan. I keep getting an error message saying only *something went wrong* which is vague to say the least. It seems ridiculois to have to downgrade to upgrade again, having to invite the family AGAIN ...
PlanFreeCountry U.S.ADevice(iPhone XS MaxOperating System(iOS 12) My Question or Issue I had spotify premium once before and im currenlty enorlled at Morehead State University, when I tried to verify my student status its telling me it wont verify. I...
PlanPremiumCountry Mexico DeviceMoto G4Operating SystemAndroid 7 My Question or Issue The last Monday I changed my debit card in my account, this day Spotify charge $99 pesos, and today, again Spotify charge $49 pesos, why the double pay? Only for ch...