Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 146248 Views
- 99 replies
- 12 likes
- 146248 Views
- 99 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 16946 Views
- 27 replies
- 4 likes
- 16946 Views
- 27 replies
- 4 likes
Superuser Contribution problema con spotify
ArgentinaBuenas, hace unas semanas, spotify me comenzó a decir que si no actualizaba el método de pago, el premium serio caducado, lo que no le di importancia por que todos los meses vengo pagando de forma correcta. Hace unos 2 días me aparece " prem...
- Argentina Buenas, hace unas semanas, spotify me comenzó a decir que si no actualizaba el método de pago, el premium serio caducado, lo que no le di importancia por que todos los meses vengo pagando ...
-
-
- Community Legend
- 705 Views
- 3 replies
- 0 likes
- 705 Views
- 3 replies
- 0 likes
Superuser Contribution 3 months Premium trial suddely
PlanFree/PremiumCountry DeviceI used my windows 10 laptopOperating SystemWindows 10 My Question or IssueHello,I've tried for hours to find solutions on here and opened many links and followed advice that was already shared. But nothing seems to be wo...
- Plan Free/Premium Country Device I used my windows 10 laptop Operating System Windows 10 My Question or Issue Hello, I've tried for hours to find solutions on here and opened...
-
-
- Spotify Legend
- 673 Views
- 1 replies
- 0 likes
- 673 Views
- 1 replies
- 0 likes
Superuser Contribution Paiement annuel au lieu de mensuel
Bonjour la communauté ! J'ai un compte premium payé mensuellement depuis plusieurs années (France). Ayant changé de carte, le dernier paiement n'a pas fonctionné. J'ai donc actualisé mes coordonnées bancaires et bien que ce soit toujours indiqué "Pai...
- Bonjour la communauté ! J'ai un compte premium payé mensuellement depuis plusieurs années (France). Ayant changé de carte, le dernier paiement n'a pas fonctionné. J'ai donc actualisé mes coo...
-
-
- Community Legend
- 7037 Views
- 1 replies
- 0 likes
-
paiement
- 7037 Views
- 1 replies
- 0 likes
Superuser Contribution Cobro en prueba gratis
Pedí una prueba de 60 días gratis, leí los términos y condiciones y decía que no se me cobraría nada hasta terminar el periodo de prueba que es el 04-06-2019 y se me hizo un cargo en mi tarjeta de suscripción premium el mismo día que hice mi cuenta y...
- Pedí una prueba de 60 días gratis, leí los términos y condiciones y decía que no se me cobraría nada hasta terminar el periodo de prueba que es el 04-06-2019 y se me hizo un cargo en mi tarjeta de su...
-
-
- Spotify Legend
- 3260 Views
- 3 replies
- 0 likes
- 3260 Views
- 3 replies
- 0 likes
Solved!! Free 3 month
hello, why didn't I get a 3 month free premium? it was written that when I buy for a month I get 3 months free ...
- hello, why didn't I get a 3 month free premium? it was written that when I buy for a month I get 3 months free ...
-
-
- Spotify Star
- 1080 Views
- 3 replies
- 0 likes
- 1080 Views
- 3 replies
- 0 likes
I can´t change my payment info
PlanPremiumCountryColombiaDeviceiPhone 8 Plus Hey! I'm not sure if I can post payment issues here, but I couldn't find any other item.Well, I have the following problem: Recently, I cancelled my credit card and got another one, so I tried to change m...
- Plan Premium Country Colombia Device iPhone 8 Plus Hey! I'm not sure if I can post payment issues here, but I couldn't find any other item. Well, I have the following problem: Recently...
-
-
- Spotify Star
- 442 Views
- 1 replies
- 0 likes
- 442 Views
- 1 replies
- 0 likes
Spotify 3 month subscription
My Question or Issue I bought a 3 month membership yesterday in Los Angeles CA and when I was redeeming the code it told me it couldn’t redeem it so I called and the lady told me it’s ready to be activated but theirs a issue with the PIN ID because I...
- My Question or Issue I bought a 3 month membership yesterday in Los Angeles CA and when I was redeeming the code it told me it couldn’t redeem it so I called and the lady told me it’s ready ...
-
-
- Spotify Star
- 456 Views
- 1 replies
- 0 likes
- 456 Views
- 1 replies
- 0 likes
A valid mail from spotify or a scam?
Hi, got a mail from an account that seems to be Spotify Support but I'm not sure if it's not a scam. The button re-directs to a page: larsen. com. ar/ prueba/ ipaltam/ html/ (without spaces), the mail itself comes from a sender named "no-reply (at) i...
- Hi, got a mail from an account that seems to be Spotify Support but I'm not sure if it's not a scam. The button re-directs to a page: larsen. com. ar/ prueba/ ipaltam/ html/ (without spaces), the mai...
-
-
- Community Legend
- 898 Views
- 1 replies
- 0 likes
- 898 Views
- 1 replies
- 0 likes
boleto
olá,mudei a forma de pagamento para boleto e gostaria de saber se irá chegar por email ou terei q gerar um todo mês pq o primeiro n chegou
- olá,mudei a forma de pagamento para boleto e gostaria de saber se irá chegar por email ou terei q gerar um todo mês pq o primeiro n chegou
-
-
- Spotify Star
- 715 Views
- 1 replies
- 0 likes
-
forma
- 715 Views
- 1 replies
- 0 likes
Commercials playing on premium
PlanPremiumCountrySlovakiaDevicePCOperating SystemWindows 10 My Question or IssueWhy do I have to listen to aggressive political ads when I pay a premium account. You angry me today !!!Political advertisements of SMER and VLAST Today 7:30 (CET) twice...
- Plan Premium Country Slovakia Device PC Operating System Windows 10 My Question or Issue Why do I have to listen to aggressive political ads when I pay a premium account. You angry m...
-
-
- Spotify Star
- 617 Views
- 3 replies
- 0 likes
- 617 Views
- 3 replies
- 0 likes
I received a gift card with 1 free moth of premium, now it's over I can't get 3 months premium anymo
PlanFreeCountryNetherlandsDeviceSamsungGalaxy 7Operating SystemAndroid Oreo My Question or IssueCan't get 3 months free
- Plan Free Country Netherlands Device SamsungGalaxy 7 Operating System Android Oreo My Question or Issue Can't get 3 months free
-
-
- Community Legend
- 389 Views
- 1 replies
- 0 likes
- 389 Views
- 1 replies
- 0 likes
Superuser Contribution Ayuda, no me deja pagar mi cuenta con mi tarjeta de crédito
Hola buen día, he intentado pagar mi cuenta Premium con mi tarjeta de crédito habitual y no me deja, intente con otra tarjeta y tampoco me es posible, alguien me puede ayudar, saludos que tengan un buen día
- Hola buen día, he intentado pagar mi cuenta Premium con mi tarjeta de crédito habitual y no me deja, intente con otra tarjeta y tampoco me es posible, alguien me puede ayudar, saludos q...
-
-
- Moderator
- 769 Views
- 3 replies
- 0 likes
- 769 Views
- 3 replies
- 0 likes
Superuser Contribution Gift card cant be redeemed
PlanFreeCountryQatarDeviceiPhone x and Alienware laptop I bought a Spotify gift card 10 dollar (us) from my local provider of technology and gift cards, when I tried redeeming it, it didn't work and said: Something went wrong. Try again, or get help....
- Plan Free Country Qatar Device iPhone x and Alienware laptop I bought a Spotify gift card 10 dollar (us) from my local provider of technology and gift cards, when I tried...
-
-
- Spotify Legend
- 1396 Views
- 3 replies
- 0 likes
- 1396 Views
- 3 replies
- 0 likes
question about switching to duo
PlanPremiumCountryPolandDeviceMI 8 LITEOperating SystemAndroid My Question or IssueI wanted to switch my premium plan to duo but like 3 days ago i payed for my normal premium.I was wondering that if i switch to duo will the remaining days be upgraded...
- Plan Premium Country Poland Device MI 8 LITE Operating System Android My Question or Issue I wanted to switch my premium plan to duo but like 3 days ago i payed for my normal premium...
-
-
- Spotify Star
- 355 Views
- 1 replies
- 0 likes
- 355 Views
- 1 replies
- 0 likes
3 moths
PlanPremiumCountryPortugalDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I subscribed to the premium plan but did not receive the 3 month offer. How can I rec...
- Plan Premium Country Portugal Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, I ...
-
-
- Spotify Star
- 586 Views
- 3 replies
- 0 likes
- 586 Views
- 3 replies
- 0 likes
Premium
When I first got Spotify I got a free 30 day trial on premium, the thing is, it never gave me offline listening. It been 2 weeks since I’ve had my free trial and I’m really annoyed now because I can’t skip songs that I don’t want and I can’t play son...
- When I first got Spotify I got a free 30 day trial on premium, the thing is, it never gave me offline listening. It been 2 weeks since I’ve had my free trial and I’m really annoyed now because I can’...
-
-
- Community Legend
- 478 Views
- 1 replies
- 0 likes
- 478 Views
- 1 replies
- 0 likes
Superuser Contribution Paid for Premium and the amount got deducted from my bank account.
I had paid for Premium access yesterday and 119 got deducted from my account. But I havent received any intimation from Spotify in email or in the app or web profile. Now I have bought Family access and I would like that amount to be refunded irrespe...
- I had paid for Premium access yesterday and 119 got deducted from my account. But I havent received any intimation from Spotify in email or in the app or web profile. Now I have bought Family access ...
-
-
- Spotify Legend
- 1053 Views
- 1 replies
- 0 likes
- 1053 Views
- 1 replies
- 0 likes
German Mastercard Austrian University
Hello everybody, i have an issue. I am from Germany but life an study in Austria. I wanted to create a Spotify Premium Student Account. My Austrian Student Identity already got verified. Problem now is, that i can't finish because my German Mastercar...
- Hello everybody, i have an issue. I am from Germany but life an study in Austria. I wanted to create a Spotify Premium Student Account. My Austrian Student Identity already got verified. Pro...
-
-
- Spotify Star
- 323 Views
- 1 replies
- 0 likes
- 323 Views
- 1 replies
- 0 likes
Payment
I've paid my subscription and when i open spotify they still ask me to pay it , can you help me with that ?
- I've paid my subscription and when i open spotify they still ask me to pay it , can you help me with that ?
-
-
- Community Legend
- 703 Views
- 1 replies
- 0 likes
- 703 Views
- 1 replies
- 0 likes
Superuser Contribution Changed credit card can't update payment
I had to change my credit card, I have a premium account but when I try to update the payment information it does not give me the option of continuing with Premium account of 10$ a month, I can only buy Premium Family account, which I have no use for...
- I had to change my credit card, I have a premium account but when I try to update the payment information it does not give me the option of continuing with Premium account of 10$ a month, I can...
-
-
- Spotify Legend
- 461 Views
- 4 replies
- 0 likes
-
Premium
- 461 Views
- 4 replies
- 0 likes