Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 183984 Views
- 116 replies
- 12 likes
- 183984 Views
- 116 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 20874 Views
- 28 replies
- 4 likes
- 20874 Views
- 28 replies
- 4 likes
Superuser Contribution Can't buy premium (phone billing)
Hello, I'd like to purchase a spotify premium plan and pay via phone billing but it doesn't work...I put my phone number and reveive a code by text but when i validate it nothing happen, it just cancel the process and i receive a text telling me my s...
- Hello, I'd like to purchase a spotify premium plan and pay via phone billing but it doesn't work...I put my phone number and reveive a code by text but when i validate it nothing happen, it ju...
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- Spotify Legend
- 1471 Views
- 1 replies
- 0 likes
- 1471 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution When I’m on my phone I have premium, but when I log on my firestick with the app I’m not
PlanPremiumCountryIsaiPhone 8Operating SystemUp to date ISO My Question or IssueON MY PHONE I AM PREMIUM. I JUST DOWNLOADED SPOTIFY ON MY FIRESTICK, so when I login with the same credentials I am getting ads and I’m not premium. Please help
- Plan Premium Country Isa iPhone 8 Operating System Up to date ISO My Question or Issue ON MY PHONE I AM PREMIUM. I JUST DOWNLOADED SPOTIFY ON MY FIRESTICK, so when I login with ...
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- Spotify Legend
- 455 Views
- 3 replies
- 0 likes
- 455 Views
- 3 replies
- 0 likes
Superuser Contribution Charged Twice in this month
Hi, I have been charged twice this month. A payment was made against my old debit card and money was debited, however my premium was not activated and it showed that payment failed and that I needed to update my payment details. Then I added my credi...
- Hi, I have been charged twice this month. A payment was made against my old debit card and money was debited, however my premium was not activated and it showed that payment failed and that I ...
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- Casual Listener
- 328 Views
- 2 replies
- 0 likes
- 328 Views
- 2 replies
- 0 likes
Superuser Contribution Something went wrong with payment
Every time I put in my information to purchase premium, it says something went wrong. I have the money in my account, so im not sure whats up. Thanks!
- Every time I put in my information to purchase premium, it says something went wrong. I have the money in my account, so im not sure whats up. Thanks!
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- Moderator
- 2209 Views
- 1 replies
- 0 likes
- 2209 Views
- 1 replies
- 0 likes
Superuser Contribution inaccurate payment
PlanPremiumCountryTurkeyDeviceıphone 6sOperating Systemios 13.4 My Question or IssueHi ! I have an premium student account . Although my payment is a 8.99 Turkish liras, in the last 3 payments it is coming 9.16 , 9.30 and 9.42. When ı have called the...
- Plan Premium Country Turkey Device ıphone 6s Operating System ios 13.4 My Question or Issue Hi ! I have an premium student account . Although my payment is a 8.99 Turkish liras, in t...
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- Regular
- 754 Views
- 7 replies
- 0 likes
- 754 Views
- 7 replies
- 0 likes
Superuser Contribution Mobile payment yearly plan
PlanPremium YearlyCountryPhilipinesDeviceAndroid and ChromebookOperating SystemChrome OS My Question or IssueHi,I am in the Philipines and trying to purchase the yearly Premium with mobile. When ever I select yearly in any of the payment options it s...
- Plan Premium Yearly Country Philipines Device Android and Chromebook Operating System Chrome OS My Question or Issue Hi, I am in the Philipines and trying to purchase the ye...
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- Moderator
- 1125 Views
- 4 replies
- 0 likes
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MobilePaymentPremiumyearly
- 1125 Views
- 4 replies
- 0 likes
Your Last paymet didn't work
CountryGreenlandDevicePC Windows/One plus 6/Playstaion/Operating SystemPC WindowsMy Question or IssueYour last payment didn't work. even tho in my credit card it says i payed twice in 10.01.2020 and 11.02.2020 i payed for yearly but now it changed to...
- Country Greenland Device PC Windows/One plus 6/Playstaion/ Operating System PC Windows My Question or Issue Your last payment didn't work. even tho in my credit card it says i payed twi...
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- Roadie
- 412 Views
- 1 replies
- 0 likes
- 412 Views
- 1 replies
- 0 likes
Wrong subscription - cancel
Hello, I have subscribed for a yearly fee of 119,89€ thinking that it was Spotify Family.It seems to be Premium and would like to cancel given I have a 14-day period to do so if I have not used Spotify since then which is the case.Anyhow, I can’t get...
- Hello, I have subscribed for a yearly fee of 119,89€ thinking that it was Spotify Family. It seems to be Premium and would like to cancel given I have a 14-day period to do so if I have not...
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- Spotify Star
- 447 Views
- 1 replies
- 0 likes
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Subscriptions
- 447 Views
- 1 replies
- 0 likes
Superuser Contribution Is there a way to stop spotify from automatically charging to my account?
I usually pay via cash but due to quarantine I’ll have to change to credit carD and use the student discount, but i don’t want it to automatically charge my card after the month is over. is there anyway i can prevent from being automatically charged?
- I usually pay via cash but due to quarantine I’ll have to change to credit carD and use the student discount, but i don’t want it to automatically charge my card after the month is over. is there any...
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- Spotify Legend
- 362 Views
- 1 replies
- 0 likes
- 362 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify family to duo
Plan Family Country Panamá My Question or Issue I was duo user but changed my plan to family, i have the recipe and in my account says that i have the family plan but everytime i try to invite the link redirects to only duo invite i already got charg...
- Plan Family Country Panamá My Question or Issue I was duo user but changed my plan to family, i have the recipe and in my account says that i have the family plan but everyti...
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- Moderator
- 688 Views
- 4 replies
- 0 likes
- 688 Views
- 4 replies
- 0 likes
payment by boleto.
PlanPremium CountryBrazil DeviceSamsung J8 Operating SystemAndroid Oreo My Question or IssueI purchased the premium this week and paid for the ticket, for three months. How do I know if the payment has dropped?
- Plan Premium Country Brazil Device Samsung J8 Operating System Android Oreo My Question or Issue I purchased the premium this week and paid for t...
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- Composer
- 367 Views
- 1 replies
- 0 likes
- 367 Views
- 1 replies
- 0 likes
I wish to tank helping.
PlanFreeCountryBrazilDeviceMoto g5, notebookOperating SystemAndroid, Ubuntu 14 My Question or IssueI don't have money, but I do have some skills. Can I help with, for example, creating a blog post or something similar?
- Plan Free Country Brazil Device Moto g5, notebook Operating System Android, Ubuntu 14 My Question or Issue I don't have money, but I do have some skills. Can I help with, for example...
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- Spotify Star
- 260 Views
- 1 replies
- 0 likes
- 260 Views
- 1 replies
- 0 likes
Superuser Contribution Payment with PayPal
Hi!I tried to upgrade my spotify account with paypal. I saw that in Romania paypal gateway isn t avalabile and I changed payment country to USA. When I pressed the button to upgrade to premium it said **Your payment method and country don't match**. ...
- Hi! I tried to upgrade my spotify account with paypal. I saw that in Romania paypal gateway isn t avalabile and I changed payment country to USA. When I pressed the button to upgrade to premium it s...
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- Roadie
- 2288 Views
- 12 replies
- 0 likes
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Payment
- 2288 Views
- 12 replies
- 0 likes
Superuser Contribution [MALAYSIA] Something went wrong. Try again, or get help.
Plan Premium Family Country Malaysia Device iPad Safari, Firefox and Chrome (tried all) Operating System iOS 13, Windows 10, Windows 10 My Question or Issue I got the payment failed notification on my phone so I went and update my details but both BA...
- Plan Premium Family Country Malaysia Device iPad Safari, Firefox and Chrome (tried all) Operating System iOS 13, Windows 10, Windows 10 My Question or Issue I got ...
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- Spotify Legend
- 1278 Views
- 3 replies
- 0 likes
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Malaysia
- 1278 Views
- 3 replies
- 0 likes
Superuser Contribution PAGO DUPLICADO DESDE TARJETA DE CREDITO
Se me ha efectuado el pago 2 veces el mismo mes de spotify.-Necesito el reembolso de lo pagado la segunda vez PlanPremium CountryCHILE
- Se me ha efectuado el pago 2 veces el mismo mes de spotify.- Necesito el reembolso de lo pagado la segunda vez Plan Premium Country CHILE &nb...
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- Spotify Legend
- 672 Views
- 3 replies
- 0 likes
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pago tarjeta de credito
- 672 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution New debit card
PlanPremiumCountryIsrael My Question or IssueHy,I've changed my Payment to a new debit card 3 months ago but i still see that the old card is being charged for it.Also, i can see in that Payment window in Spotify Web that the debit card number is the...
- Plan Premium Country Israel My Question or Issue Hy, I've changed my Payment to a new debit card 3 months ago but i still see that the old card is being charged for it. Also, i c...
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- Spotify Legend
- 1304 Views
- 3 replies
- 0 likes
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Debit CardPaymentPayment Problems
- 1304 Views
- 3 replies
- 0 likes
Superuser Contribution Billed twice when switching from regular premium to student discount
PlanPremiumCountryIndia My Question or IssueHi,I recently changed my premium subscription to the student discount and was charged a second time. Once for the regular subscription at the start for the month, and again yesterday, when I tried switching...
- Plan Premium Country India My Question or Issue Hi, I recently changed my premium subscription to the student discount and was charged a second time. Once for the regular subscription ...
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- Spotify Legend
- 484 Views
- 1 replies
- 0 likes
- 484 Views
- 1 replies
- 0 likes
Superuser Contribution premium trial doesn’t start
PlanFreeCountryUSA DeviceiPhone 11Operating SystemiOS 13 My Question or IssueI’ve tried starting my 1 month of premium for free trial but it doesn’t let me. It says I’ve already done it but I have never used premium on this account.
- Plan Free Country USA Device iPhone 11 Operating System iOS 13 My Question or Issue I’ve tried starting my 1 month of premium for free trial but it doesn’t let me. It says I’...
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- Spotify Legend
- 343 Views
- 1 replies
- 0 likes
- 343 Views
- 1 replies
- 0 likes
Giftcard won't redeem
So, my mom bought me a $60 Spotify Premium Gift card, which would allow me to have Premium for 6 months. So when I got home, I tried to get it put on my phone as soon as I can because I wanted to listen to my music very badly, but when I go to put it...
- So, my mom bought me a $60 Spotify Premium Gift card, which would allow me to have Premium for 6 months. So when I got home, I tried to get it put on my phone as soon as I can because I wanted to lis...
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- Community Legend
- 692 Views
- 1 replies
- 0 likes
- 692 Views
- 1 replies
- 0 likes
Change to Duo from Family
I'm trying to change to Spotify Duo. It says that my current family member will be converted to the free Spotify. But I want my daughter (the only other member of the household) to be the second Duo member. How do I do this as part of the plan-change...
- I'm trying to change to Spotify Duo. It says that my current family member will be converted to the free Spotify. But I want my daughter (the only other member of the household) to be the second Duo ...
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- Community Legend
- 902 Views
- 1 replies
- 0 likes
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change planFamily Premium PlanPremium Duo
- 902 Views
- 1 replies
- 0 likes