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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6668 Views
  • 23 replies
  • 2 likes
  • 6668 Views
  • 23 replies
  • 2 likes

Cancelling subscription - switches to Free, or stays Premium?

I'm currently on a Spotify Family account with my old roommates, and now I'd like to switch to a family account with my family. I am not the Family account holder, I'm one of the users linked to the Family account. To my understanding, I have to canc...

  • Newbie
  • I'm currently on a Spotify Family account with my old roommates, and now I'd like to switch to a family account with my family. I am not the Family account holder, I'm one of the users linked to the ...
  • Robert_W
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Subscription not coming thrue after paying.

PlanFree/PremiumCountryThe NetherlandsDevicePc/S9+Operating SystemWindows 10 My Question or IssueHello, I paid for the 3 months for 1 euro thingy and didnt get it after waiting for 1 hour i made another account and tried again didnt get premium on th...

  • Casual Listener
  • Plan Free/Premium Country The Netherlands Device Pc/S9+ Operating System Windows 10   My Question or Issue Hello, I paid for the 3 months for 1 euro thingy and didnt get it after waiti...
  • SjoukeL
  • Casual Listener
  • 493 Views
  • 6 replies
  • 0 likes
  • 493 Views
  • 6 replies
  • 0 likes

Payment

PlanPremiumCountryRomania DeviceSamsung Galaxy S8+, Operating SystemAndroid Oreo My Question or IssueI am having this issue i pay for the Premium service but at Subscripition and Payment apears that i do not have a premium Spotify . I do have the car...

  • Casual Listener
  • Plan Premium Country Romania   Device Samsung Galaxy S8+,  Operating System Android Oreo   My Question or Issue I am having this issue i pay for the Premium service but...
  • Billy-J
  • Spotify Star
  • 570 Views
  • 5 replies
  • 0 likes
  • 570 Views
  • 5 replies
  • 0 likes

Solved!! Premium 3 meses R$ 16,90

PlanFree/PremiumCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTenho uma dúvida sobre uma promoção de 3 meses por R$ 16,90. Entendi que se eu pago R$ 1...

  • Casual Listener
  • Plan Free/Premium Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Tenho u...
  • Vitakeo
  • Casual Listener
  • 543 Views
  • 2 replies
  • 1 likes
  • 543 Views
  • 2 replies
  • 1 likes

Solved!! My son can not join the family plan

Apparently, my seventeen-year-old son missed an email from Spotify asking him to confirm his address within seven days. Now his account was kicked out of the family plan. I send him a new invitation - he tries to accept it and gets the message "You c...

  • Casual Listener
  • Apparently, my seventeen-year-old son missed an email from Spotify asking him to confirm his address within seven days. Now his account was kicked out of the family plan. I send him a new invitation ...
  • Billy-J
  • Spotify Star
  • 655 Views
  • 5 replies
  • 0 likes
  • 655 Views
  • 5 replies
  • 0 likes

Credit Card

PlanPremiumCountryBrazilDeviceLG K10Operating SystemAndroidMy Question or IssueMy problem is that I loaned my credit card to my brother so he could use the premium spotify, this happened last August 2018, now I use spotify premium too, so I asked him...

  • Newbie
  • Plan Premium Country Brazil Device LG K10 Operating System Android My Question or Issue My problem is that I loaned my credit card to my brother so he could use the premium spotify, this hap...
  • Billy-J
  • Spotify Star
  • 1725 Views
  • 1 replies
  • 0 likes
  • 1725 Views
  • 1 replies
  • 0 likes

Payment has been maid but it still shows payment has failed

Plan FamilyFree/PremiumCountry Philippines Device Vivo 1606/y53(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android Marshmallow(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi spotify you already deducted an amoun...

  • Casual Listener
  • Plan Family Free/Premium Country Philippines   Device Vivo 1606/y53 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android Marshmallow (iOS 10, Android Oreo, W...
  • LorenzOlivares
  • Casual Listener
  • 334 Views
  • 1 replies
  • 0 likes
  • Payment
  • 334 Views
  • 1 replies
  • 0 likes

There's an account using my cc for subscribing the premium

LNone of the below infoPlanPremiumCountryIndonesiaDeviceNot mineOperating System- My Question or IssueHello everyone, I have something annoying. There's an account that subscribe the premium using my CC and I don't know who it is. I have tried to cal...

  • Newbie
  • LNone of the below info Plan Premium Country Indonesia Device Not mine Operating System -   My Question or Issue Hello everyone, I have something annoying. There's an account that su...
  • Billy-J
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Redeem Code Is Not Working

Plan: FreeCountry: Canada Device: iPhone XR, MacBook Pro Mid-2012 Operating System: iOS 12, High Sierra (10.13.6)My Question or Issue:I normally use the Spotify Premium 1 Month gift cards (the 10$ pink ones) that I buy from the local pharmacy (Shoppe...

  • Newbie
  • Plan: Free Country: Canada   Device: iPhone XR, MacBook Pro Mid-2012   Operating System: iOS 12, High Sierra (10.13.6) My Question or Issue: I normally use the Spotify Premium ...
  • Billy-J
  • Spotify Star
  • 2418 Views
  • 1 replies
  • 0 likes
  • 2418 Views
  • 1 replies
  • 0 likes

Syncin Local Files You Discovered a Premium Option, but I Am!

I'm a premium customer, and I jus tried to sync my local files to my mobile, when it gave me an alert that I discovered a premium option so I should get Premium. But I'm already a premium customer! Please adivse.

  • Roadie
  • I'm a premium customer, and I jus tried to sync my local files to my mobile, when it gave me an alert that I discovered a premium option so I should get Premium. But I'm already a premium customer! P...
  • OneByBoo
  • Roadie
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

charged for premium and family

Signed up for a premium $9.99 plan with a subsription date of the 14th each month. Switched over to the family plan on the 29th with 4 accounts, however one of the accounts we had to change the email address because the user could not remember their ...

  • Newbie
  • Signed up for a premium $9.99 plan with a subsription date of the 14th each month. Switched over to the family plan on the 29th with 4 accounts, however one of the accounts we had to change the email...
  • OneByBoo
  • Roadie
  • 510 Views
  • 1 replies
  • 2 likes
  • 510 Views
  • 1 replies
  • 2 likes

Recuperar cuenta

Contraté el plan de Spotify premium de 3 meses por 99$ y ahora no puedo acceder a mi cuenta, me manda la verificación a un correo que yo tenía, pero que ya no tengo acceso a él. Ya intente de todas las formas para poder recuperarlo pero las opciones ...

  • Visitor
  • Contraté el plan de Spotify premium de 3 meses por 99$ y ahora no puedo acceder a mi cuenta, me manda la verificación a un correo que yo tenía, pero que ya no tengo acceso a él. Ya intente de todas l...
  • OneByBoo
  • Roadie
  • 669 Views
  • 3 replies
  • 0 likes
  • 669 Views
  • 3 replies
  • 0 likes

can I use Spotify premium during my vacation in another country?

Plan PremiumCountry Italy My Question or Issuecan I use Spotify premium during my vacation in another country? i move for 3week in Germany can I use my premium account ?

  • Newbie
  •   Plan   Premium Country Italy   My Question or Issue can I use Spotify premium during my vacation in another country?   i move for 3week in Germany can I use my premi...
  • Billy-J
  • Spotify Star
  • 697 Views
  • 1 replies
  • 0 likes
  • 697 Views
  • 1 replies
  • 0 likes

Hulu

I had to cancel my premium to use a gift card I did that and restarted premium and now I lost Hulu. How do I get it back? Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • I had to cancel my premium to use a gift card I did that and restarted premium and now I lost Hulu. How do I get it back?  Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Ma...
  • Billy-J
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Gift card (US) for offer

PlanPremiumCountry DeviceiPhone 8Operating SystemiOS 10 My Question or IssueHello! Can I pay a premium for an offer 3 months for 9.99, if I use a Gift card (US) 10 dollars code? Thank you

  • Newbie
  •   Plan Premium Country   Device iPhone 8 Operating System iOS 10   My Question or Issue Hello! Can I pay a premium for an offer 3 months for 9.99, if I use a Gift card (US) ...
  • Billy-J
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

I bought premium but my account is still on free

Hi today 15 juni I bought premium for 3 months 0.99 cent but my account is still on free mode I did everything but it still doesn't work I got a Gmail that my payment was sent successfully but when I go on the account it still says I haven't bought i...

  • Newbie
  • Hi today 15 juni I bought premium for 3 months 0.99 cent but my account is still on free mode I did everything but it still doesn't work I got a Gmail that my payment was sent successfully but when I...
  • OneByBoo
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! premium downloading stopped working

Had premium for a little over a year now but now all of a sudden the premium feature of downloading and at the worst time where im traveling and was going to use the offline playback. Now when i sswitch on downloading it just says that its a premium ...

  • Newbie
  • Had premium for a little over a year now but now all of a sudden the premium feature of downloading and at the worst time where im traveling and was going to use the offline playback. Now when i sswi...
  • Billy-J
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Double Payment

My Question or Issue Why was I charged twice for the premium subscription this month?

  • Newbie
  • My Question or Issue   Why was I charged twice for the premium subscription this month?
  • Billy-J
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

signed up for premium with 3 months free, got billed immediately

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Why dint i get premium

As shown in the screenshot i payed for premium todaybut when i checked it dint show me that i had premium my friend told me to ask herecan anyone help me with this??

  • Casual Listener
  • As shown in the screenshot i payed for premium today but when i checked it dint show me that i had premium my friend told me to ask here can anyone help me with this??   <Community Rock S...
  • Billy-J
  • Spotify Star
  • 490 Views
  • 6 replies
  • 0 likes
  • Premium
  • 490 Views
  • 6 replies
  • 0 likes