Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
ab01545945
Visitor
80033 Views
50 replies
4 likes

80033 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10079 Views
23 replies
2 likes

10079 Views
23 replies
2 likes

Being charged even though im on a family plan

My Question or Issuei have a premuim account through a family plan, however i am not the admin. spofity are charging me every month any way. i have no other accounts.

charliiepaige
Newbie
My Question or Issue i have a premuim account through a family plan, however i am not the admin. spofity are charging me every month any way. i have no other accounts.
2019-08-26 1:13:10 PM
2019-08-26 3:50:55 PM
Brunelicia
Community Legend
345 Views
1 replies
0 likes

345 Views
1 replies
0 likes

Assinatura universitaria diz que eu ja aproveitei a oferta

PlanFreeCountryflorianopolisDevicePc, Android and iosOperating Systemwindows 10, ios and android My Question or IssueOlá, Venho tentao obter o beneficio de universitario mas todas as vezes que eu tentei obter este beneficio aparece que eu ja aproveit...

Aukaida
Casual Listener
Plan Free Country florianopolis Device Pc, Android and ios Operating System windows 10, ios and android My Question or Issue Olá, Venho tentao obter o beneficio de universitario mas ...
2019-08-23 7:28:32 PM
2019-08-26 3:23:12 PM
Bittencourt
Spotify Star
1303 Views
3 replies
1 likes

1303 Views
3 replies
1 likes

Superuser Contribution Double Billing Family Premium

My son has always had premium for himself at AUD11.99. He told us about the family offer and I subscribed as the owner of the family, and am being billed AUD17.99/mth. He recently realised he too is being charged AUD17.99 and has been for a number of...

CachBishop
Casual Listener
My son has always had premium for himself at AUD11.99. He told us about the family offer and I subscribed as the owner of the family, and am being billed AUD17.99/mth. He recently realised h...
2019-08-20 10:38:46 AM
2019-08-26 1:00:04 PM
CachBishop
Casual Listener
583 Views
4 replies
0 likes

583 Views
4 replies
0 likes

Canceling the family subscription

Hi!If I cancel the family subscription (I'm the admin) - will my wife be able to keep her playlists etc once she resubscribes to the normal premium account? I understood that the her account will be temporarily downgraded to a free account...Thanks f...

MJH222
Visitor
Hi! If I cancel the family subscription (I'm the admin) - will my wife be able to keep her playlists etc once she resubscribes to the normal premium account? I understood that the her account will b...
2019-08-26 8:56:56 AM
2019-08-26 12:53:10 PM
Billy-J
Spotify Star
322 Views
1 replies
0 likes

322 Views
1 replies
0 likes

Superuser Contribution Gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy problem is that the gift cards I have dont work, I introduce the code and says that there ...

Alvar3z
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue my prob...
2019-08-18 10:47:33 PM
2019-08-26 10:53:33 AM
Katerina
Spotify Legend
483 Views
2 replies
0 likes

483 Views
2 replies
0 likes

Superuser Contribution No premium

PlanFree/PremiumNew Zealand DeviceSamsung Operating SystemAndroid Paid sub through Spark. Says activated for two more weeks yet showing Free. Tried logging in as suggested in help.

Diggetty
Casual Listener
Plan Free/Premium New Zealand DeviceSamsung Operating System Android Paid sub through Spark. Says activated for two more weeks yet showing Free. Tried logging in as ...
2019-08-18 9:54:02 AM
2019-08-26 9:55:27 AM
Katerina
Spotify Legend
432 Views
2 replies
0 likes

432 Views
2 replies
0 likes

Superuser Contribution Payment Problem

I'm having difficulty paying my subscription thru card. It says that my card is not within my country but i'm using it for a long time now. I'm from the Philippines by the way. Thanks

sleeplessboy
Visitor
I'm having difficulty paying my subscription thru card. It says that my card is not within my country but i'm using it for a long time now. I'm from the Philippines by the way. &nbs...
2019-08-22 8:50:50 AM
2019-08-26 9:47:00 AM
Katerina
Spotify Legend
506 Views
3 replies
0 likes

506 Views
3 replies
0 likes

Why am I not eligable for 3month Premium for free...?

PlanPremiumCountryNorwayDeviceSamsung S8Operating SystemAndroid My Question or IssueHow come I am not eligable for 3 months of free trail of Premium?

thornesje
Casual Listener
Plan Premium Country Norway Device Samsung S8 Operating System Android My Question or Issue How come I am not eligable for 3 months of free trail of Premium?
2019-08-25 5:49:11 PM
2019-08-26 8:40:49 AM
Billy-J
Spotify Star
525 Views
3 replies
0 likes

525 Views
3 replies
0 likes

[Desktop][Subscription] Already have Hulu subscription via iTunes

So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes? How does billing change and do I keep my current Hulu account? Thanks

rpendyck
Newbie
So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes? How does billing change and do I keep my current Hulu account? T...
2019-03-22 9:11:47 PM
2019-08-26 6:16:13 AM
Luan
Spotify Star
752 Views
1 replies
1 likes
Desktop
Subscription

752 Views
1 replies
1 likes

[All Platforms][Subscription] Im not able to cancel my itunes subscription

Something is very wrong with either my spotify or my itunes, ive checked my itunes and no active subscriptions are on the but spotify is still charging me 13$ every month even though i have the student discount

hr4-1iz_v40bs
Newbie
Something is very wrong with either my spotify or my itunes, ive checked my itunes and no active subscriptions are on the but spotify is still charging me 13$ every month even though i have the stude...
2019-03-27 4:45:41 PM
2019-08-26 6:04:48 AM
Luan
Spotify Star
825 Views
1 replies
0 likes
All Platforms
Subscription

825 Views
1 replies
0 likes

Why are promotional offers being sent to ineligible accounts? Sick of liars and thieves.

3 months free was the promotion sent to MY SPECIFICALLY LOGGED IN ACCOUNT, but it charged me instantly. Upon having to research why this happened. It then tells me, "if I used a promotion before(over a year ago) I then can't use any promotion again."...

sKILLsEw
Casual Listener
3 months free was the promotion sent to MY SPECIFICALLY LOGGED IN ACCOUNT, but it charged me instantly. Upon having to research why this happened. It then tells me, "if I used a promotion before(over...
2019-08-25 12:21:21 AM
2019-08-26 5:51:42 AM
Billy-J
Spotify Star
381 Views
1 replies
0 likes

381 Views
1 replies
0 likes

6 month free trial

PlanPremiumCountryUSADeviceGalaxy Note 10+Operating SystemAndroid My Question or IssueI have been a Premium member for a couple of years and recently purchased a new phone. One of the promo's for purchasing the phone was 6 months of free Spotify Prem...

Baseballguy17
Visitor
Plan Premium Country USA Device Galaxy Note 10+ Operating System Android My Question or Issue I have been a Premium member for a couple of years and recently purchased a new phone.&n...
2019-08-25 7:00:34 PM
2019-08-26 4:05:52 AM
user-removed
Not applicable
1158 Views
1 replies
0 likes

1158 Views
1 replies
0 likes

Three months premium: LIE

Today, I paid 3 months of premium for 9.99, my subscription says it expires in a month and then I pay 9.99 for each month. Why? I have paid for three months ... Can someone solve the problem? I feel cheated, I read the terms of use and it says that i...

cmarqui89
Newbie
Today, I paid 3 months of premium for 9.99, my subscription says it expires in a month and then I pay 9.99 for each month. Why? I have paid for three months ... Can someone solve the problem? I feel ...
2017-12-20 9:45:50 AM
2019-08-25 12:06:33 AM
sKILLsEw
Casual Listener
438 Views
2 replies
2 likes

438 Views
2 replies
2 likes

Premium trial

PlanFree/Premium trialCountyThe NetherlandsOperating SystemAndroid My Question or IssueI decided to try out the 3 month trial and i received an email i got the 3 month trial, but in my subscription status it says i have Spotify free, i also cant down...

JamesTatuh
Regular
Plan Free/Premium trial County The Netherlands Operating System Android My Question or Issue I decided to try out the 3 month trial and i received an email i got the 3 month tr...
2019-08-24 3:28:22 AM
2019-08-25 7:02:04 PM
JamesTatuh
Regular
797 Views
10 replies
1 likes

797 Views
10 replies
1 likes

Üyelik Başlangıç

Plan PremiumTurkey Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I had a problem with my credit card and i couldn'y pay montly fee. I have paid now but renewe...

aleneski
Casual Listener
Plan Premium Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2019-08-23 9:25:40 PM
2019-08-25 3:06:41 PM
OneByBoo
Roadie
265 Views
2 replies
0 likes

265 Views
2 replies
0 likes

Me cobraron el mes de prueba

Inicie mi mes de prueba, recibi en mi correo un recibo por $0, pero tengo el cargo por $99 en mi cuenta

IsaMalpica
Newbie
Inicie mi mes de prueba, recibi en mi correo un recibo por $0, pero tengo el cargo por $99 en mi cuenta
2019-04-10 4:20:01 AM
2019-08-25 2:11:32 PM
Rene01
Community Legend
225 Views
1 replies
0 likes

225 Views
1 replies
0 likes

Spotify Subscription in a State That I do not Reside

PlanWilling to change to premium and most likely willCountryUnited StatesDeviceiPhone 7Operating SystemiOS 10 My Question or IssueI live in the state of Oregon which does not have sales tax and therefore no additional taxes to pay when I switch to Sp...

EKHM
Visitor
Plan Willing to change to premium and most likely will Country United States Device iPhone 7 Operating System iOS 10 My Question or Issue I live in the state of Oregon which does not...
2019-08-25 8:35:12 AM
2019-08-25 2:08:32 PM
Rene01
Community Legend
880 Views
1 replies
0 likes

880 Views
1 replies
0 likes

Being charged but dont have access to premium services

Didnt approve a premium accountI have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or download anything i have checked my email and I cannot see...

0x17y6j_-mtpg
Newbie
Didnt approve a premium account I have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or downl...
2019-08-25 6:57:17 AM
2019-08-25 9:12:48 AM
Jose_M
Spotify Star
377 Views
1 replies
0 likes

377 Views
1 replies
0 likes

falha de pagamento

PlanPremiumCountry BrazilDeviceMacbook Pro, PCOperating SystemLinux, Mac OS and Linux My Question or Issue Olá! Pago meu spotify usando o cartão nubank. Infelizmente esse mês, não foi cobrado o valor automaticamente. Li no site que era necessário esp...

samuelgomesroch
Newbie
Plan Premium Country Brazil Device Macbook Pro, PC Operating System Linux, Mac OS and Linux My Question or Issue Olá! Pago meu spotify usando o cartão nubank. Inf...
2019-02-20 2:09:03 AM
2019-08-24 12:44:03 AM
Brunelicia
Community Legend
883 Views
5 replies
0 likes

883 Views
5 replies
0 likes

Paying Premium account with gift cards

Hi,I have a free account and I would like to get a Premium one but I dont want to give my bank details. Would it be possible to pay using gift cards? If that is possible, how does it work? Would I be able to get the 3 months free trial as well? Thank...

JonisJaplin
Newbie
Hi, I have a free account and I would like to get a Premium one but I dont want to give my bank details. Would it be possible to pay using gift cards? If that is possible, how does it work? Would I ...
2019-08-24 4:45:38 PM
2019-08-24 10:07:26 PM
Jesusvm_06
Gig Goer
381 Views
1 replies
0 likes

381 Views
1 replies
0 likes

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