Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 143120 Views
- 99 replies
- 12 likes
- 143120 Views
- 99 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16719 Views
- 27 replies
- 4 likes
- 16719 Views
- 27 replies
- 4 likes
Superuser Contribution Someone is using my mastercard.
I would love to know who is using my card and get it canceled.
- I would love to know who is using my card and get it canceled.
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- Spotify Legend
- 251 Views
- 1 replies
- 0 likes
- 251 Views
- 1 replies
- 0 likes
Two Premium payment
im subscribed to spotify premium. This month as shown in my billing statement there was 2 deductions. I wonder why because i have no family plan and i only use mu spotify in my phone.rm15.90 per month celcom billingPremiumMalaysia iphone XR(iPhone 8,...
- im subscribed to spotify premium. This month as shown in my billing statement there was 2 deductions. I wonder why because i have no family plan and i only use mu spotify in my phone. rm15.90 per mo...
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- Community Legend
- 322 Views
- 1 replies
- 0 likes
- 322 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Help. "Premium free for 3 months"
hey. i get this issue where i get ads to get spotify premium for free for a total 3 months. it sounds really nice, but when i try to buy it, it says im not eligible. whys that? and yes i have already tried a trial for 1 month. but if thats really the...
- hey. i get this issue where i get ads to get spotify premium for free for a total 3 months. it sounds really nice, but when i try to buy it, it says im not eligible. whys that? and yes i hav...
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- Spotify Legend
- 1313 Views
- 3 replies
- 0 likes
- 1313 Views
- 3 replies
- 0 likes
Superuser Contribution LA TARJETA REGALO NO SE PUEDE CANJEAR
El día de ayer compre una tarjeta regalo por 3 meses trato de ingresarla y no puedo. Siempre sale el mensaje de " Se produjo un error", y no encuentro solución por ningún lado.
- El día de ayer compre una tarjeta regalo por 3 meses trato de ingresarla y no puedo. Siempre sale el mensaje de " Se produjo un error", y no encuentro solución por ningún lado.
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- Spotify Legend
- 588 Views
- 2 replies
- 1 likes
- 588 Views
- 2 replies
- 1 likes
Superuser Contribution Being charged & Don't have access.
HELP!!! My bank account is being charged every month for an account I don't use and can't figure out how to cancel the stupid monthly charge. I have several email addresses and none of them are correct. Is there a customer service chat or phone numbe...
- HELP!!! My bank account is being charged every month for an account I don't use and can't figure out how to cancel the stupid monthly charge. I have several email addresses and none of them are...
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- Spotify Legend
- 529 Views
- 3 replies
- 1 likes
- 529 Views
- 3 replies
- 1 likes
Não consigo assinar o plano Premium
Plano:FreePaís:BrasilDispositivo:Notebook SAMSUNG GênericoSO:Windows 10Minha Questão ou Problema:Eu não tô conseguindo assinar o plano Premium com 3 mesês gratis, toda hora que eu tento, dá "falha no pagamento", mesmo meu cartão conseguindo pagar out...
- Plano: Free País: Brasil Dispositivo: Notebook SAMSUNG Gênerico SO: Windows 10 Minha Questão ou Problema: Eu não tô conseguindo assinar o plano Premium com 3 mesês gratis, to...
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- Community Legend
- 1949 Views
- 1 replies
- 0 likes
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Premium
- 1949 Views
- 1 replies
- 0 likes
Changing from Single to Family Plan
Samsung Galaxy A20AndroidUSAI have searched for a resolution but have not found one, so here goes. I'm wanting to switch from a single plan to a family plan and bring my wife on with me. We are being charged for mine and hers separately but if i chan...
- Samsung Galaxy A20 Android USA I have searched for a resolution but have not found one, so here goes. I'm wanting to switch from a single plan to a family plan and bring my wife on with me. We are...
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- Community Legend
- 1584 Views
- 3 replies
- 0 likes
- 1584 Views
- 3 replies
- 0 likes
Solved!! Subscription status after joining premium family
PlanPremiumCountryGermanyDeviceNot necessary because it's a general questionOperating SystemSee device My Question or IssueMy mother in-law moved to my house. She owns a premium subscription. I invited her to my premium family. She joined before canc...
- Plan Premium Country Germany Device Not necessary because it's a general question Operating System See device My Question or Issue My mother in-law moved to my house. She owns a prem...
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- Community Legend
- 414 Views
- 1 replies
- 1 likes
- 414 Views
- 1 replies
- 1 likes
Solved!!Superuser Contribution Unable to pay
Hi everyone! I have a simple issue where I am trying to purchase a Spotify Premium subscription with a card that is valid and active in my country (Greece). Unfortunately, I get a payment error: "Whoops, something went wrong. Try again or contact sup...
- Hi everyone! I have a simple issue where I am trying to purchase a Spotify Premium subscription with a card that is valid and active in my country (Greece). Unfortunately, I get a payment er...
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- Spotify Legend
- 544 Views
- 2 replies
- 1 likes
- 544 Views
- 2 replies
- 1 likes
Superuser Contribution "3 month free premium"
So spotify showed an ad for 3 month free premium but when I subscripted it still took 9.99€ of my bank account. Why is that? Didn't I get my 3 month free premium or what?
- So spotify showed an ad for 3 month free premium but when I subscripted it still took 9.99€ of my bank account. Why is that? Didn't I get my 3 month free premium or what?
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- Spotify Legend
- 622 Views
- 2 replies
- 0 likes
- 622 Views
- 2 replies
- 0 likes
Country change issue and now overcharged
My husband decided to upgrade to the family plan and when I tried to join, it said that I need to have the same address as his (his account was set on Singapore, where as mine is set on US). Unfortunately I couldn't change my country to Singapore bec...
- My husband decided to upgrade to the family plan and when I tried to join, it said that I need to have the same address as his (his account was set on Singapore, where as mine is set on US). Unfortun...
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- Casual Listener
- 642 Views
- 2 replies
- 0 likes
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Accountcountry changeSubscription
- 642 Views
- 2 replies
- 0 likes
Superuser Contribution Premium on Samsung for free for 6 months
PlanFree/PremiumMy Question or IssueHello, I just tried to sign up for Spotify Premium. I have had the option to choose "Premium on Samsung" which I did because it said that I would get "Premium free for 6 months with your Samsung device". So I enter...
- Plan Free/Premium My Question or Issue Hello, I just tried to sign up for Spotify Premium. I have had the option to choose "Premium on Samsung" which I did because it said that I wo...
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- Moderator
- 1429 Views
- 1 replies
- 0 likes
- 1429 Views
- 1 replies
- 0 likes
Superuser Contribution This is the second time i dont receive premium after paying, within the past week.
I made a 1-day premium purchase two hours ago and I still haven't received the service. The a couple days ago or so I made a similar purchase and it actually took 24 hours or so to receive my 1 day premium. I made a post about that as well. Looks lik...
- I made a 1-day premium purchase two hours ago and I still haven't received the service. The a couple days ago or so I made a similar purchase and it actually took 24 hours or so to receive my 1 day p...
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- Moderator
- 372 Views
- 1 replies
- 0 likes
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PremiumSubscription
- 372 Views
- 1 replies
- 0 likes
No puedo ingresar mi código de mi tarjeta de regalo
Compre una tarjeta de regalo y al momento de canjearlo me aparece que se ha producido un error.No se si estoy ingresando mal el código, ya lo intenté de diversas formas pero sigue apareciendo lo mismo No quiero perder mi mes de spotify, ayuda.
- Compre una tarjeta de regalo y al momento de canjearlo me aparece que se ha producido un error.No se si estoy ingresando mal el código, ya lo intenté de diversas formas pero sigue apareciendo lo mism...
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- Roadie
- 610 Views
- 1 replies
- 1 likes
- 610 Views
- 1 replies
- 1 likes
Wrong Charges / Can't track charges
Charges were made amounting to Php 129 per month (for 3 months) for Spotify Premium. However, upon checking our Spotify account (*snip*), it hasn't been on premium since September 2019. No receipts were sent for these transactions as well. For furthe...
- Charges were made amounting to Php 129 per month (for 3 months) for Spotify Premium. However, upon checking our Spotify account (*snip*), it hasn't been on premium since September 2019. No receipts w...
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- Roadie
- 458 Views
- 1 replies
- 0 likes
- 458 Views
- 1 replies
- 0 likes
Solved!! Changement date prélèvement
PlanFamille CountryFranceDeviceNote 8Operating Android My Question or IssueBonjour Est-il possible de changer sa date de prélèvement sur Spotify ?Si oui comment ? Merci beaucoup
- Plan Famille Country France Device Note 8 Operating Android My Question or Issue Bonjour Est-il possible de changer sa date de prélèvement sur Spotify ? Si oui comm...
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- Casual Listener
- 2071 Views
- 2 replies
- 0 likes
- 2071 Views
- 2 replies
- 0 likes
Subscribirme a Spotify Premium
Hola, mi problema es al momento de realizar el pago, con tarjeta de debito, el pago no es realizado, y el error, dice que revise el pais de mi cuenta, mis datos y datos del pago, son correctos, pero el pago sigue sin poder realizarse
- Hola, mi problema es al momento de realizar el pago, con tarjeta de debito, el pago no es realizado, y el error, dice que revise el pais de mi cuenta, mis datos y datos del pago, son correctos, pero ...
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- Roadie
- 534 Views
- 3 replies
- 0 likes
- 534 Views
- 3 replies
- 0 likes
Payment Problem
I just upgraded my account with mobile payment. I was paid, but my account was not premium.
- I just upgraded my account with mobile payment. I was paid, but my account was not premium.
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- Community Legend
- 397 Views
- 2 replies
- 0 likes
- 397 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution Regular Spotify Premium
PlanPremium (6,99€ p/month) CountryPortugalDeviceHuawei P10Operating SystemAndroid My Question or IssueHey!I've been using regular Spotify Premium for at least a year now and today my subscription ended. When I went to renew my subscription, for some...
- Plan Premium (6,99€ p/month) Country Portugal Device Huawei P10 Operating System Android My Question or Issue Hey! I've been using regular Spotify Premium for at least a year ...
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- Spotify Legend
- 1397 Views
- 5 replies
- 0 likes
- 1397 Views
- 5 replies
- 0 likes
Superuser Contribution Subscription
None of the below information is required. However, the moru provide the easier it will be for us to try and help.PlanFree/PremiumCountryIndiaDeviceHonor 9nOperating SystemAndroid My Question or IssueAmount deducted from bank 3 times but didn't get a...
- None of the below information is required. However, the moru provide the easier it will be for us to try and help. Plan Free/Premium Country India Device Honor 9n Operating System Android&nbs...
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- Spotify Legend
- 409 Views
- 1 replies
- 0 likes
- 409 Views
- 1 replies
- 0 likes