Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
krishna1926
Visitor
174567 Views
114 replies
12 likes

174567 Views
114 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
19395 Views
27 replies
4 likes

19395 Views
27 replies
4 likes

Church account

Hey. I'm looking to set up a business account so that the people in our church can get Church made playlists for people to go to. How do I go about doing that? Is it different than a personal account? Thanks. Steve

StevenJames_85
Visitor
Hey. I'm looking to set up a business account so that the people in our church can get Church made playlists for people to go to. How do I go about doing that? Is it different than a persona...
2020-03-17 9:27:05 PM
2020-03-18 11:44:23 PM
egx
Visitor
8011 Views
2 replies
0 likes

8011 Views
2 replies
0 likes

Solved!! Downgrading to free, and upgrading to premium again

Hi,I'm on Family Premium right now, but considering downgrading to Free for a while.My question is around going back to family - will my liked songs / playlists / offline be restored to as it is now, or will I have to recreate it all?

RANSHE
Newbie
Hi, I'm on Family Premium right now, but considering downgrading to Free for a while. My question is around going back to family - will my liked songs / playlists / offline be restored to as it is ...
2020-03-18 6:42:17 PM
2020-03-18 7:46:31 PM
Emilia_8
Community Legend
7359 Views
1 replies
0 likes
Free

7359 Views
1 replies
0 likes

I can't see my Premium Student Plan in my plans list Only shows me as a Premium account.

Plan8,99 ₺ /Premium SudentCountryTurkeyDevice(iPhone 7,Computer)Operating System(iOS 13 , Windows 10,etc.) My Question or IssueI verified myself as student about 1 months ago and my subscription needed to continue as student plan and cost me 8,99 ₺ p...

berkaykatk
Visitor
Plan 8,99 ₺ /Premium Sudent Country Turkey Device (iPhone 7,Computer) Operating System (iOS 13 , Windows 10,etc.) My Question or Issue I verified myself as student about 1 month...
2020-03-18 1:18:52 PM
2020-03-18 6:23:12 PM
OneByBoo
Roadie
443 Views
1 replies
0 likes

443 Views
1 replies
0 likes

Superuser Contribution Samsung 6 month promotion not showing up

PlanFreeCountryUSADeviceSamsung Galaxy Note 10+Operating SystemAndroid 10 My Question or IssueWhen I first opened up the Spotify app on my new Note 10+, it showed me the option of signing up for a free 6-month trial of premium for Samsung phones. How...

shawnspiewak
Newbie
Plan Free Country USA Device Samsung Galaxy Note 10+ Operating System Android 10 My Question or Issue When I first opened up the Spotify app on my new Note 10+, it showed me the opti...
2020-03-15 11:00:18 PM
2020-03-18 12:53:29 PM
Xenia
Moderator
572 Views
1 replies
0 likes

572 Views
1 replies
0 likes

Superuser Contribution Unable to buy a premium subscription

PlanFreeCountryCanadaDeviceiPhone 8Operating SystemIOS 10 My Question or IssueHello!I’ve been trying to buy a standard premium subscription since February (when there was the 3 month free trial) but every time I have entered my credit card info I get...

Rowdaboat
Visitor
Plan Free Country Canada Device iPhone 8 Operating System IOS 10 My Question or Issue Hello! I’ve been trying to buy a standard premium subscription since February (when there was t...
2020-03-17 11:31:43 PM
2020-03-18 11:34:18 AM
Ivan
Spotify Legend
587 Views
1 replies
0 likes

587 Views
1 replies
0 likes

Solved!!Superuser Contribution [Ads] Terms and Conditions - PiHole

PlanPremiumCountryThe NetherlandsDeviceAllOperating System- My Question or Issue In an article written on Tweakers: article it was brought to my attention that the Terms and Conditions were changed. The following is now in there: "circumventing or bl...

NinjetsuNL
Casual Listener
Plan Premium Country The Netherlands Device All Operating System - My Question or Issue In an article written on Tweakers: article it was brought to my atte...
2019-02-08 3:39:21 PM
2020-03-18 6:40:19 AM
Havenstance
Newbie
8878 Views
6 replies
1 likes

8878 Views
6 replies
1 likes

Unwanted playlists and strange artists

PlanPremium My Question or IssueRecently I've started noticing strange artists that seem like a fake accounts with some random music. I keep on seeing playlist all of which contain an underscore `_`I removed all of them however I keep on seeing these...

tjalnum
Casual Listener
Plan Premium My Question or Issue Recently I've started noticing strange artists that seem like a fake accounts with some random music. I keep on seeing playlist all of which conta...
2020-03-17 5:39:53 PM
2020-03-17 9:21:14 PM
tjalnum
Casual Listener
755 Views
3 replies
0 likes
fake artists
unwanted albums
unwated playlist

755 Views
3 replies
0 likes

Solved!! Family premium

PlanPremium with HuluCountryUSA DeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueI am subscribed to premium with Hulu and want to upgrade to family premium. Will I still get billed for Hulu through spotify or will I have to pay for H...

enoyola49
Visitor
Plan Premium with Hulu Country USA Device Samsung Galaxy 7 Operating System Android My Question or Issue I am subscribed to premium with Hulu and want to upgrade to fam...
2020-03-16 6:28:08 PM
2020-03-17 6:50:41 PM
Loxer
Community Legend
1701 Views
1 replies
0 likes
Family account upgrade
Premium Hulu

1701 Views
1 replies
0 likes

Superuser Contribution Premium got cancelled (mobile payment - Philippines - Globe Telecom)

Question:I've been using premium since 2018. Recently, my premium got cancelled. Whenever I try to subscribe again, I don't receive any PIN on my mobile number, but when I use another mobile number (from the same telecom - Globe) I do receive a PIN.Y...

thenexttrainout
Visitor
Question: I've been using premium since 2018. Recently, my premium got cancelled. Whenever I try to subscribe again, I don't receive any PIN on my mobile number, but when I use another mobile number...
2020-03-13 11:03:42 AM
2020-03-17 1:24:19 PM
Xenia
Moderator
695 Views
1 replies
0 likes

695 Views
1 replies
0 likes

Superuser Contribution Where I can buy a gift card from Italy?

CountryItaly My Question or IssueHello, I'm trying to gift a Spotify subscription but I can't find it anywhere online. Can someone help? It's for a birthday.Thanks.

cornflakes_
Casual Listener
Country Italy My Question or Issue Hello, I'm trying to gift a Spotify subscription but I can't find it anywhere online. Can someone help? It's for a birthday. Thanks.
2020-03-17 1:15:49 AM
2020-03-17 11:56:06 AM
cornflakes_
Casual Listener
1787 Views
2 replies
0 likes

1787 Views
2 replies
0 likes

Cobrança dupla

Tenho o plano Spotify Universitário e ao atualizar o meu pagamento mensal foram debitados dois valores da minha conta. O valor de R$ 16,90 não corresponde ao meu plano. Peço por gentileza o ressarcimento do valor em conta.

joycesouzad
Visitor
Tenho o plano Spotify Universitário e ao atualizar o meu pagamento mensal foram debitados dois valores da minha conta. O valor de R$ 16,90 não corresponde ao meu plano. Peço por gentileza o ressarcim...
2020-03-16 4:03:39 PM
2020-03-16 9:03:37 PM
Bittencourt
Spotify Star
284 Views
1 replies
0 likes

284 Views
1 replies
0 likes

Subscription

Plan PremiumCountry IndiaDevice Samsung Tab A 10.1Operating System Android My Question or IssueIf I cancel my subscription for premium, do I get a cashback? If yes, within how many days of premium subscription is it allowed?

user-removed
Visitor
Plan Premium Country India Device Samsung Tab A 10.1 Operating System Android My Question or Issue If I cancel my subscription for premium, do I get a cashback? If yes, within how man...
2020-03-16 11:45:02 AM
2020-03-16 3:12:11 PM
OneByBoo
Roadie
273 Views
1 replies
0 likes

273 Views
1 replies
0 likes

Superuser Contribution Me están haciendo un cargo que no reconozco

Me están haciendo un cargo del cual si estoy consciente por mi plan Premium familiar de $149 pero ahora aparte de ese me están haciendo un cargo por $30, y no me llegó correo del porque me están cobrando más ni porque me quitaron dinero de mi tarjet...

anayencihm
Visitor
Me están haciendo un cargo del cual si estoy consciente por mi plan Premium familiar de $149 pero ahora aparte de ese me están haciendo un cargo por $30, y no me llegó correo del porque me están c...
2020-03-14 9:11:46 PM
2020-03-16 3:04:40 PM
Mario
Spotify Legend
506 Views
1 replies
0 likes

506 Views
1 replies
0 likes

Superuser Contribution Switch subscription from partner to Spotify

I currently subscribed an individual premium account with a partner company Singtel in Singapore. Will my playlists be deleted if I cancel my singtel account and I subscribe the family premium directly with Spotify? I use iPhone for my playlist

Jude6
Visitor
I currently subscribed an individual premium account with a partner company Singtel in Singapore. Will my playlists be deleted if I cancel my singtel account and I subscribe the family premi...
2020-03-14 1:40:29 PM
2020-03-16 9:33:08 AM
Ivan
Spotify Legend
1194 Views
1 replies
0 likes
music

1194 Views
1 replies
0 likes

Superuser Contribution No ads. False advertising!

I am a paying premium member so I should not see or hear any ads. I don't care about the information on your support site that says "some podcasts may have third-party advertising or sponsorship messages within their episodes", because you didn't dis...

YUOISTEHSUCK
Visitor
I am a paying premium member so I should not see or hear any ads. I don't care about the information on your support site that says "some podcasts may have third-party advertising or sponsorship mess...
2020-03-13 7:02:56 PM
2020-03-16 8:23:08 AM
Ivan
Spotify Legend
915 Views
1 replies
1 likes

915 Views
1 replies
1 likes

Superuser Contribution Updated payment info will charge date change

i updated my payment info and my usual charge date was the 28th of every month but it took out the money on the 6th after I updated. Will the 6th be my new charge date? I need to know for financial reasons

Shantellshae
Casual Listener
i updated my payment info and my usual charge date was the 28th of every month but it took out the money on the 6th after I updated. Will the 6th be my new charge date? I need to know for financial r...
2020-03-15 6:12:27 AM
2020-03-16 8:10:19 AM
Mario
Spotify Legend
391 Views
3 replies
0 likes

391 Views
3 replies
0 likes

Superuser Contribution Multiple Charges

PlanFree/PremiumCountryVietnamDeviceIphone XrOperating System(iOS 13 My Question or IssueToday I got charged 3 times (do not know why). I visit this page to check the receipt and it only shows 1 time charge. I never pay late and last month I am only ...

ashcrimson3
Casual Listener
Plan Free/Premium Country Vietnam Device Iphone Xr Operating System (iOS 13 My Question or Issue Today I got charged 3 times (do not know why). I visit this page to check the receipt...
2020-03-09 6:49:17 PM
2020-03-15 3:23:01 PM
Mario
Spotify Legend
9626 Views
5 replies
0 likes

9626 Views
5 replies
0 likes

Superuser Contribution No Pre-paid options for Premium student account

PlanStudent Premium CountryIndia Device(OnePlus 6t)Operating System(Android 10) My Question or IssueThere are no Pre-paid Premium Subscriptions for students, if any pls guid me through them.

vzj4axzb096woac
Visitor
Plan Student Premium Country India Device (OnePlus 6t) Operating System (Android 10) My Question or Issue There are no Pre-paid Premium Subscriptions for&nbsp...
2020-03-12 3:26:09 PM
2020-03-15 2:00:36 PM
Ivan
Spotify Legend
270 Views
1 replies
0 likes

270 Views
1 replies
0 likes

Superuser Contribution Spotify Family Payment

Hello everybody,I just need an explanation about payment of this type of subscription: is it only possible to pay monthly or is there a method to pay an entire years?In this way I don't necessarily have to top up the card every month.Thanks.

ghila96
Newbie
Hello everybody, I just need an explanation about payment of this type of subscription: is it only possible to pay monthly or is there a method to pay an entire years? In this way I don't nece...
2020-03-14 12:11:30 PM
2020-03-15 12:53:21 PM
Mario
Spotify Legend
380 Views
1 replies
0 likes

380 Views
1 replies
0 likes

Superuser Contribution Can't re-subscribe to yearly premium

PlanFree/Premium My Question or IssueI have had the yearly premium in the past, so I am unsure why now I am unable to subscribe to it. Whenever I put in my card information and click "Start my subscription," it comes back with an error saying that so...

thegoldentigger
Casual Listener
Plan Free/Premium My Question or Issue I have had the yearly premium in the past, so I am unsure why now I am unable to subscribe to it. Whenever I put in my card information and click "St...
2020-03-10 6:09:13 AM
2020-03-14 2:04:52 PM
Xenia
Moderator
985 Views
3 replies
0 likes
Subscriptions

985 Views
3 replies
0 likes

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