Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128934 Views

69 replies

9 likes

Premium for Family
  • 128934 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57406 Views

87 replies

4 likes

  • 57406 Views
  • 87 replies
  • 4 likes

Premium bug?

PlanPremiumCountryMexicoDevice Samsung Galaxy S8+My Question or IssueI bought a 3 months Spotify premium card and already redeemed it, but now that I activate the offline mode it tells me that I only have 29 days left so that I have to connect to the...

Visitor

  Plan Premium Country Mexico Device  Samsung Galaxy S8+ My Question or Issue I bought a 3 months Spotify premium card and already redeemed it, but now that I activate the offline m...

Emilia_8

Community Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

improper billing

PlanPremiumCountryBrazilDeviceRedmi 7System operationAndroid 9My question or problemThis morning, I received a message from my bank saying that Spotify Premium has been activated in my account. I have two accounts on Spotify, I signed in to both acco...

Casual Listener

  Plan Premium Country Brazil Device Redmi 7 System operation Android 9 My question or problem This morning, I received a message from my bank saying that Spotify Premium has been acti...

Emilia_8

Community Legend

771 Views

3 replies

0 likes

  • 771 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium Slovenia

So im waiting since 2016 to get spotify finally in slovenia but i guess they’re still sleeping on us. I wanna get premium already but i cant, because my credit card shows up as one from an unsported country. Im fed up with using tweaked apps on a dif...

Regular

So im waiting since 2016 to get spotify finally in slovenia but i guess they’re still sleeping on us. I wanna get premium already but i cant, because my credit card shows up as one from an unsported ...

Maxim

Spotify Star

2127 Views

1 replies

1 likes

  • 2127 Views
  • 1 replies
  • 1 likes

Family Plan

PlanPremium -> FamilyCountryBelgium Good morning, I'm trying to join the family premium plan, and the system doesn't allow me to do it, the answer is that in this Country (Belgium) isn't allowed to pay thourgh credit card (VISA or Mastercard)... I'm ...

Visitor

Plan Premium -> Family Country Belgium   Good morning,   I'm trying to join the family premium plan, and the system doesn't allow me to do it, the answer is that in this Country (...

Maxim

Spotify Star

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

Payment

My Question or Issuei didnt have a spotify account, and i got charged somehow....is there anyway i can get my money back or at least cancel the subscription? i dont know what email or anything the card is attached to that has a spotify.

Casual Listener

My Question or Issue i didnt have a spotify account, and i got charged somehow....is there anyway i can get my money back or at least cancel the subscription? i dont know what email or anything the ...

Emilia_8

Community Legend

701 Views

3 replies

0 likes

  • 701 Views
  • 3 replies
  • 0 likes

Premium subscription lost

Country: United Kingdom Hi,so my premium subscription has recently (in the last few days) reverted back to a free subscription without me changing anything. I should have two years of Spotify premium, ending 07/12/20 (December), which came free with ...

Casual Listener

Country: United Kingdom   Hi, so my premium subscription has recently (in the last few days) reverted back to a free subscription without me changing anything.   I should have ...

Emilia_8

Community Legend

478 Views

3 replies

0 likes

  • 478 Views
  • 3 replies
  • 0 likes

Solved!! Only single premium plan available in romania after 2 years

PlanPremium Family & Premium StudentCountryRomania My Question or IssueHello there!Community request 1 Community request 2 ...As you can see, there were multiple request for these premium plans going as far as almost 2 years ago. There were promises,...

Visitor

Plan Premium Family & Premium Student Country Romania   My Question or Issue Hello there! Community request 1  Community request 2  ... As you can see, there were multipl...

Maxim

Spotify Star

963 Views

1 replies

0 likes

  • 963 Views
  • 1 replies
  • 0 likes

Got charge after cancel my subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have canceled my previous subscriptions in iphone (itunes) then upgrade it into premium fa...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Emilia_8

Community Legend

492 Views

2 replies

0 likes

Subscription
  • 492 Views
  • 2 replies
  • 0 likes

Superuser Contribution premium for family changed into free

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have premium for family and also paid for it this month (february 8th), but somehow we now...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We have...

Petya

Community Legend

814 Views

1 replies

0 likes

  • 814 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for premium, still on free.

PlanFree, but was buying premiumCountryIndiaDeviceMotorola G5S+Operating SystemAndroid Oreo My Question or IssueI was just buying Spotify Premium with the students' discount. The SheerID verification was complete and I proceeded to pay. I paid with a...

Casual Listener

Plan Free, but was buying premium Country India Device Motorola G5S+ Operating System Android Oreo   My Question or Issue I was just buying Spotify Premium with the students' disc...

Petya

Community Legend

1339 Views

2 replies

0 likes

  • 1339 Views
  • 2 replies
  • 0 likes

Solved!! Can I Switch to Family Premium and Keep Hulu?

PlanPremiumCountryU.S.A.My Question or IssueCurrently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to family plan and keep hulu or is it just not possible?

Visitor

Plan Premium Country U.S.A. My Question or Issue Currently I have spotify premium with hulu but am thinking about switching over to family plan to cut pricing down. Is there anyway to switch to ...

引きこもり

Roadie

17361 Views

1 replies

0 likes

Family Hulu
Family Plan
Hulu
Hulu Family
Premium
Switch
  • 17361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bezahlung Gutschein

hallo ihr Lieben.ich habe ein Problem mit der Bezahlung. Vorhin habe ich mir einen Gutschein für 10€ geholt und wollte diesen gerade einlösen. Aber warum auch immer wird er nicht angenommen. Kann mir bitte jemand helfen? Habe ich die 10€ jetzt umsons...

Visitor

hallo ihr Lieben. ich habe ein Problem mit der Bezahlung.  Vorhin habe ich mir einen Gutschein für 10€ geholt und wollte diesen gerade einlösen. Aber warum auch immer wird er nicht angenommen....

Petya

Community Legend

578 Views

2 replies

0 likes

  • 578 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hulu and Showtime with Student Premium not allowing activation

PlanStudent PremiumCountry Device(iPhone 11, Macbook Pro late 2016)Operating System(iOS 11, OS X El Capitan) My Question or IssueI have had a Spotify Premium for Students for the last 3.5 years. A week or so ago I was randomly force logged out of my ...

Visitor

Plan Student Premium Country   Device (iPhone 11, Macbook Pro late 2016) Operating System (iOS 11, OS X El Capitan)    My Question or Issue I have had a Spotify Premium for S...

Peter

Spotify Legend

1033 Views

1 replies

0 likes

Activation
Hulu Activation
spotify for students
Spotify Premium
Spotify Premium Student
Subscription
  • 1033 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay the premium plan

Hello, my problem is that I enter my card details to pay the premium plan, and my sale that an error occurred

Casual Listener

Hello, my problem is that I enter my card details to pay the premium plan, and my sale that an error occurred  

Xenia

Moderator

780 Views

3 replies

0 likes

  • 780 Views
  • 3 replies
  • 0 likes

Solved!! refund and cancel subscription

hi. i charged 6.99 from spotify with transaction id PO20049000110588. I havent registered to spotify in this sort term so i dont know the mail and i havent charged before. i want to stop it. i didnt use the service and i want my money back. if u want...

Casual Listener

hi. i charged 6.99 from spotify with transaction id PO20049000110588. I havent registered to spotify in this sort term so i dont know the mail and i havent charged before. i want to stop it. i didnt ...

Brunelicia

Community Legend

1112 Views

3 replies

0 likes

  • 1112 Views
  • 3 replies
  • 0 likes

Superuser Contribution I was charged £10 but none of my Spotify accounts have a premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

737 Views

2 replies

0 likes

  • 737 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mengganti pembayaran dari pulsa ke visa

PlanPremium for StudentCountryIndonesiaDevicePC / LaptopMy Question or IssueSaya terdaftar sebagai premium for student ingin mengganti metode pembayaran dari pulsa ke kartu kredit/debit, apakah saya harus membatalkan premium terlebih dahulu atau lang...

Casual Listener

Plan Premium for Student Country Indonesia Device PC / Laptop My Question or Issue Saya terdaftar sebagai premium for student ingin mengganti metode pembayaran dari pulsa ke kartu kredit/debit...

Eni

Moderator

5322 Views

8 replies

0 likes

  • 5322 Views
  • 8 replies
  • 0 likes

Superuser Contribution Vodafone Music Premium not working

PlanPremiumCountryIreland DeviceiPhone 8 Operating System(iOS 10 My Question or IssueI have a premium subscription through Vodafone music but on my app and online it’s saying I don’t have premium. Can someone help with this please ? I have already tr...

Visitor

Plan Premium Country Ireland  Device iPhone 8  Operating System (iOS 10   My Question or Issue I have a premium subscription through Vodafone music but on my app and online i...

Ivan

Spotify Legend

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Why is Spotify showing me ads if I'm paying premium? This is not honest and respectful

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

引きこもり

Roadie

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
  • 0 likes

necesito eliminar cuenta pero no tengo acceso al correo

Necesito ayuda, necesito eliminar cuenta de spotify pero no tengo acceso al correo ya que contraté con el correo/facebook de mi ex un plan duo pero lo di de baja, el problema es que mi tarjeta quedó asociada a su cuenta y me siguen haciendo el cargo ...

Visitor

Necesito ayuda, necesito eliminar cuenta de spotify pero no tengo acceso al correo ya que contraté con el correo/facebook de mi ex un plan duo pero lo di de baja, el problema es que mi tarjeta quedó ...

OneByBoo

Roadie

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes