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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75565 Views

20 replies

101 likes

  • 75565 Views
  • 20 replies
  • 101 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140517 Views

69 replies

10 likes

Premium for Family
  • 140517 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

81072 Views

89 replies

4 likes

  • 81072 Views
  • 89 replies
  • 4 likes

Solved!! Trying to deactivate Hulu but Button No There

PlanPremiumCountryUSADevicePC Laptop Operating SystemWindows 10 My Question or IssueNo option to deactivate Hulu from my premium student account. (Looking to switch to No Ads Hulu)

Casual Listener

Plan Premium Country USA Device PC Laptop  Operating System Windows 10   My Question or Issue No option to deactivate Hulu from my premium student account. (Looking to switch to N...

paulfox

Casual Listener

1654 Views

2 replies

0 likes

deactivate
Hulu
spotifystudent
  • 1654 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution SAVED SONG LIMIT vs SAVED ALBUM LIMIT

I've been a premium member for a few years now and I am based in the UK. I mainly use the iPhone app but maybe 20% of the time I use the desktop program for windows. I've long been struggling with the 10,000 song limit, deleted and juggling albums wh...

Casual Listener

I've been a premium member for a few years now and I am based in the UK. I mainly use the iPhone app but maybe 20% of the time I use the desktop program for windows.   I've long been strugglin...

MattSuda

Spotify Star

3539 Views

4 replies

1 likes

  • 3539 Views
  • 4 replies
  • 1 likes

Payment error

PlanFreeCountryCanada Device(iPhone 8 plus, Macbook Pro late 2016)Operating System(iOS 10, .) My Question or IssueI'm trying to get the three month free trial for premium and entered all my card information on the payment page, it keeps saying paymen...

Visitor

Plan Free Country Canada  Device (iPhone 8 plus, Macbook Pro late 2016) Operating System (iOS 10, .)   My Question or Issue I'm trying to get the three month free trial for premiu...

OneByBoo

Roadie

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Error subscribing without a Trial on new account

Hiyo, So I'm having trouble with some subscription options for my account. I had an older Spotify account that I wanted to get rid of and transfer my Student subscription over from to a newer one, was tired of the old account and how cluttered it was...

Visitor

Hiyo,   So I'm having trouble with some subscription options for my account. I had an older Spotify account that I wanted to get rid of and transfer my Student subscription over from to a newe...

OneByBoo

Roadie

967 Views

1 replies

0 likes

Student
Subscription
  • 967 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still on Premium Account although I have cancelled my Singtel Music (Spotify)

PlanPremiumCountrySingaporeDeviceiPhone 11 ProOperating SystemiOS 13.4.1 My Question or IssueHi! I had cancelled my Premium account with SingTel by moving over to StarHub on 14th April 2020. After more than 1 month of termination with Singtel, which ...

Visitor

Plan Premium Country Singapore Device iPhone 11 Pro Operating System iOS 13.4.1   My Question or Issue Hi! I had cancelled my Premium account with SingTel by moving over to StarHub on ...

Mario

Spotify Legend

1537 Views

1 replies

0 likes

  • 1537 Views
  • 1 replies
  • 0 likes

Ampliar cuenta DUO a cuenta familiar

My Question or IssueNecesito ampliar mi recién adquirida cuenta DUO a una cuenta familiar pero no sé qué debo hacer para que no me cobren por las dos cuentas, pues eso le pasó a un conocido.

Visitor

My Question or Issue Necesito ampliar mi recién adquirida cuenta DUO a una cuenta familiar pero no sé qué debo hacer para que no me cobren por las dos cuentas, pues eso le pasó a un conocido.

OneByBoo

Roadie

841 Views

1 replies

0 likes

Account
Premium
Subscription
  • 841 Views
  • 1 replies
  • 0 likes

Hello???

Plan$9.99/PremiumCountryCanada Device(iPhone 6, Google pixel 2 XL)Operating System(iOS 13, Android 10) My Question or IssueCan I switch from Spotify premium to Spotify premium duo without losing my playlists

Newbie

Plan $9.99/Premium Country Canada  Device (iPhone 6, Google pixel 2 XL) Operating System (iOS 13, Android 10)   My Question or Issue Can I switch from Spotify premium to Spotify p...

Billy-J

Spotify Star

832 Views

1 replies

0 likes

  • 832 Views
  • 1 replies
  • 0 likes

Subscriptions

PlanStudent Premium CountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueCannot access the Hulu subscription I'm supposed to receive with the spotify showtime hulu bundle. Was told to post here for fix.

Visitor

Plan Student Premium  Country US Device Desktop Operating System Windows 10   My Question or Issue Cannot access the Hulu subscription I'm supposed to receive with the spotify sho...

Billy-J

Spotify Star

821 Views

1 replies

0 likes

  • 821 Views
  • 1 replies
  • 0 likes

Unable to use Spotify Citibank offer

PlanPremiumCountryIndia DeviceLenovo LegionOperating SystemWindows 10 My Question or IssueI recently bought the Spotify premium subscription at ₹119 per month. This month I read about the offer where Spotify premium is being offered for a full year f...

Newbie

Plan Premium Country India   Device Lenovo Legion Operating System Windows 10   My Question or Issue I recently bought the Spotify premium subscription at ₹119 per month. This mo...

Billy-J

Spotify Star

1949 Views

1 replies

0 likes

  • 1949 Views
  • 1 replies
  • 0 likes

Premium is not working

PlanFree/PremiumCountryThe NetherlandsDevice(iPhone 8+, MacBook Air mid 2013, PS4)Operating System(iOS 13, macOS High Sierra.) I just bought Spotify premium but it doesn’t work. If I check the subscription page it says free, but I received an email w...

Visitor

Plan Free/Premium Country The Netherlands Device (iPhone 8+, MacBook Air mid 2013, PS4) Operating System (iOS 13, macOS High Sierra.)   I just bought Spotify premium but it doesn’t work...

Billy-J

Spotify Star

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution I just signed up for the 3 month premium trial but want to switch to student premium

PlanPremiumCountryUnited StatesOperating SystemWindows 10 & iOS My Question or IssueI just started my free 3 month trial of Spotify premium (I've been using the free version for a while) and would like to switch to the student version so that once th...

Casual Listener

Plan Premium Country United States Operating System Windows 10 & iOS   My Question or Issue I just started my free 3 month trial of Spotify premium (I've been using the free version ...

morontea

Casual Listener

692 Views

2 replies

0 likes

  • 692 Views
  • 2 replies
  • 0 likes

Solved!! Pagamento

Eu fiz o pagamento via boleto bancário há 3 dias, mas a conta não foi ativada. No site de ajuda diz que pode levar até 5 dias úteis após receber a confirmação por email, mas não recebi a confirmação.Estou enviando ou comprovante de pagamento em anexo...

Casual Listener

Eu fiz o pagamento via boleto bancário há 3 dias, mas a conta não foi ativada. No site de ajuda diz que pode levar até 5 dias úteis após receber a confirmação por email, mas não recebi a confirmação....

lipe43215

Casual Listener

788 Views

1 replies

0 likes

  • 788 Views
  • 1 replies
  • 0 likes

Solved!! premium

CountryEgypt Device(Samsung, galaxyJ7pro , 2017)Operating SystemAndroid 9 Pie My Question or IssueHey, I have a problem with subscribing to premium. I wanted to get the offer of 3 month for 49.99EGP but whenever i enter my credit card details it just...

Casual Listener

  Country Egypt  Device (Samsung, galaxyJ7pro , 2017) Operating System Android 9 Pie   My Question or Issue Hey, I have a problem with subscribing to premium. I wanted to get ...

Billy-J

Spotify Star

1818 Views

7 replies

0 likes

  • 1818 Views
  • 7 replies
  • 0 likes

Superuser Contribution Payment loads failure

I can't pay for my first premium account , I tired. 4 different devices , 2 different networks, the payment page keeps loading forever and never succeeded I have been trying now for 4 days in a rawMy credit card accepts international payments and its...

Visitor

I can't pay for my first premium account , I tired. 4 different  devices , 2 different networks, the payment page keeps loading forever and never succeeded  I have been trying now for&nbsp...

Mario

Spotify Legend

659 Views

1 replies

0 likes

Payment
  • 659 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can US gift cards be redeemed by someone from EU ?

PlanFreeCountryRomaniaDeviceSamsung S7Operating SystemAndroid, Windows 10 My Question or IssueHi, I'd like to know if I buy an US gift card would I be able to redeem it since I'm in EU ? I've tried finding Europe giftcards but I didn't find any unfor...

Casual Listener

Plan Free Country Romania Device Samsung S7 Operating System Android, Windows 10   My Question or Issue Hi, I'd like to know if I buy an US gift card would I be able to redeem it since...

Girko2

Casual Listener

2887 Views

3 replies

0 likes

  • 2887 Views
  • 3 replies
  • 0 likes

Superuser Contribution premium account cancellation

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am currently on a premium account paying £9.99 per month with add free music. I am trying t...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am cu...

Mario

Spotify Legend

687 Views

1 replies

0 likes

  • 687 Views
  • 1 replies
  • 0 likes

There was two payments taken from my account this month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

odonnellcal

Casual Listener

796 Views

2 replies

0 likes

  • 796 Views
  • 2 replies
  • 0 likes

Solved!! Paid for Premium, money is processed but not in receipts

PlanFree/PremiumCountry India DevicePixelOperating SystemAndroid Oreo My Question or IssueHi,I just paid for my yearly subscription for Premium through Google Pay using QR Code and the money got deducted but the account still shows as free. The trans...

Casual Listener

Plan Free/Premium Country India   Device Pixel Operating System Android Oreo   My Question or Issue Hi, I just paid for my yearly subscription for Premium through Google P...

rasras1

Casual Listener

1442 Views

6 replies

0 likes

  • 1442 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution when do I get charged for the3 month premium trial for $9.99

PlanFree/PremiumCountry Device(iPhone 8, S I have an LG Stylo 5amsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, S I have an LG Stylo 5amsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Quest...

Mario

Spotify Legend

816 Views

1 replies

0 likes

  • 816 Views
  • 1 replies
  • 0 likes

Cannot Subscribe using virtual debit card.

Hi, I have been trying to restart my subscription. I am trying to get the Rs. 119 for 3 months which has been showing on my profile since many days. A week ago I tried to subscribe the plan but it showed me that my card doesn't support monthly billin...

Visitor

Hi, I have been trying to restart my subscription. I am trying to get the Rs. 119 for 3 months which has been showing on my profile since many days. A week ago I tried to subscribe the plan but it sh...

Billy-J

Spotify Star

903 Views

1 replies

0 likes

  • 903 Views
  • 1 replies
  • 0 likes