Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 89922 Views
- 55 replies
- 5 likes
- 89922 Views
- 55 replies
- 5 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 11309 Views
- 24 replies
- 2 likes
- 11309 Views
- 24 replies
- 2 likes
Spotify Premium Family plan
Hello Spotify,Can I share my Spotify Premium Family plan with my friends?
- Hello Spotify, Can I share my Spotify Premium Family plan with my friends?
-
-
- Roadie
- 270 Views
- 1 replies
- 0 likes
- 270 Views
- 1 replies
- 0 likes
subscription/account problems
I have a Facebook linked free account that I just tried to make premium. However, I used a different email address as it asked for one linked to my student account. This has now made a separate account I didn't know existed have the premium plan and ...
- I have a Facebook linked free account that I just tried to make premium. However, I used a different email address as it asked for one linked to my student account. This has now made a separate accou...
-
-
- Roadie
- 328 Views
- 3 replies
- 0 likes
- 328 Views
- 3 replies
- 0 likes
Cancel Spotify Student phone subscription
PlanFree/PremiumCountryPhilippinesDeviceSony Xperia C302Operating SystemAndroid 4.2.2 Jellybean My Question or IssueHow can I cancel my subscription with student discount? I got my subscription but I don't get my premium.
- Plan Free/Premium Country Philippines Device Sony Xperia C302 Operating System Android 4.2.2 Jellybean My Question or Issue How can I cancel my subscription with student discount? I ...
-
-
- Casual Listener
- 415 Views
- 6 replies
- 0 likes
- 415 Views
- 6 replies
- 0 likes
Pago por prueba de treinta días.
Acabo de iniciar la prueba gratuita y ya se me realizó un cobró por $98, en el recibo aparecen $0 pero en mi cuenta bancaria aparece el cobro. No, nunca había contratado premium ni nada parecido.PlanPremiumCountryMéxicoDeviceSamsung Galaxy A6+
- Acabo de iniciar la prueba gratuita y ya se me realizó un cobró por $98, en el recibo aparecen $0 pero en mi cuenta bancaria aparece el cobro. No, nunca había contratado premium ni nada pareci...
-
-
- Community Legend
- 309 Views
- 1 replies
- 0 likes
- 309 Views
- 1 replies
- 0 likes
Can't access Hulu with Spotify Premium with Hulu
Am a Spotify Premium with Hulu subscriber. I have already linked my account to Hulu, and used to be able to access Hulu to stream. But recently I can't login into my Hulu account or stream Hulu any longer. I've tried to relink my accounts but it says...
- Am a Spotify Premium with Hulu subscriber. I have already linked my account to Hulu, and used to be able to access Hulu to stream. But recently I can't login into my Hulu account or stream H...
-
-
- Casual Listener
- 1501 Views
- 2 replies
- 0 likes
- 1501 Views
- 2 replies
- 0 likes
Spotify logs me out of premium when offline
PlanPremiumCountryGermany/Canada DeviceMoto G5Operating SystemAndroid My Question or IssueSpotify logs me out when offline. Was driving to US today where I don't have data. Then the spotify app, instead of working, showed a login screen of death tell...
- Plan Premium Country Germany/Canada Device Moto G5 Operating System Android My Question or Issue Spotify logs me out when offline. Was driving to US today where I do...
-
-
- Casual Listener
- 1369 Views
- 1 replies
- 0 likes
- 1369 Views
- 1 replies
- 0 likes
spotify offers me 3 free months by clicking on a ad that doesn't work
That's it. I've tried like 10 times after listening to a commercial by clicking on the "3 months trial" ad but it sends me to a 1 month page or other options.¿?
- That's it. I've tried like 10 times after listening to a commercial by clicking on the "3 months trial" ad but it sends me to a 1 month page or other options. ¿?
-
-
- Spotify Star
- 605 Views
- 3 replies
- 0 likes
- 605 Views
- 3 replies
- 0 likes
Solved!! Hulu Sign up
I'm on the premium plan. I get notifications and emails that I am eligible for free hulu. I go to sign up and get taken to my account page where there are no instructions for how to activate hulu. I am already signed up for premium, so why is this so...
- I'm on the premium plan. I get notifications and emails that I am eligible for free hulu. I go to sign up and get taken to my account page where there are no instructions for how to activate hulu. I ...
-
-
- Casual Listener
- 4066 Views
- 20 replies
- 12 likes
-
Hulu
- 4066 Views
- 20 replies
- 12 likes
Cancel Spotify Premium
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Casual Listener
- 729 Views
- 2 replies
- 0 likes
-
Spotify PremiumSpotify Premium crashSpotify Premium Student
- 729 Views
- 2 replies
- 0 likes
Change from Premium to Free plan
PlanFree/PremiumCountryMexicoDevice(iPhone 8 Plus)My Question or IssueI just cancel my premium plan (which will officially end on october 13) If I redeem a gift card for a month today, does it begin in Oct 13 and ends on Nov 13?Follow up:Can I redeem...
- Plan Free/Premium Country Mexico Device (iPhone 8 Plus) My Question or Issue I just cancel my premium plan (which will officially end on october 13) If I redeem a gift card for a month today, ...
-
-
- Spotify Star
- 525 Views
- 1 replies
- 0 likes
-
GIFT CARD RENEWAL FOR PREMIUMGift Cards
- 525 Views
- 1 replies
- 0 likes
Spotify Student not avaibile in slovakia
Hello, so one of my frend in CZ told me there is an awesome price for students like myself and i should check it out. He showed me how to do it however when i tryed to buy it, there was no student discount in Slovakia. Can I know the reason why it is...
- Hello, so one of my frend in CZ told me there is an awesome price for students like myself and i should check it out. He showed me how to do it however when i tryed to buy it, there was no student di...
-
-
- Spotify Star
- 821 Views
- 1 replies
- 1 likes
- 821 Views
- 1 replies
- 1 likes
Superuser Contribution Spotify Trial
I signed up for Spotify Premium and got 3 months trial, but my account name I didn't like, if I unsubscribe now and sign up for another account with the same debit card will I still get the 3 month free trial?
- I signed up for Spotify Premium and got 3 months trial, but my account name I didn't like, if I unsubscribe now and sign up for another account with the same debit card will I still get the 3 month f...
-
-
- Spotify Legend
- 444 Views
- 2 replies
- 0 likes
- 444 Views
- 2 replies
- 0 likes
Superuser Contribution Changed from facebook login to email login and lost all playlists
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI reset my password so I could use my email to sign in instead of using facebook. Everything ...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
-
-
- Spotify Legend
- 358 Views
- 2 replies
- 0 likes
- 358 Views
- 2 replies
- 0 likes
Solved
Can’t get app to change over to premium. I do not have a facebook account, nor do I want one. I have logged out, logged in. I have deleted, reset, signed out, signed in, signed up for Spotify family in the last week. Only way I can play songs with no...
- Can’t get app to change over to premium. I do not have a facebook account, nor do I want one. I have logged out, logged in. I have deleted, reset, signed out, signed in, signed up for Spotify f...
-
-
- Community Legend
- 290 Views
- 1 replies
- 0 likes
- 290 Views
- 1 replies
- 0 likes
Spotify Premium gift card - wrong country?
I received a 10EUR Spotify Premium gift card today. However, I can't activate it for some reason, I guess its because the card was bought in Germany and my spotify account is based in Switzerland, where I live. Is there a way to change the card in an...
- I received a 10EUR Spotify Premium gift card today. However, I can't activate it for some reason, I guess its because the card was bought in Germany and my spotify account is based in Switzerland, wh...
-
-
- Community Legend
- 260 Views
- 1 replies
- 0 likes
- 260 Views
- 1 replies
- 0 likes
Payment Charge Issue
Hello,having canceled my premium account a few months ago. I am still being charged for a premium account. Even though I am a member of a premium duo account. Which shows under my account plan. Plan: Premium DuoCountry: Ireland Thnaks Oliver
- Hello, having canceled my premium account a few months ago. I am still being charged for a premium account. Even though I am a member of a premium duo account. Which shows under my account plan. &n...
-
-
- Community Legend
- 339 Views
- 1 replies
- 0 likes
- 339 Views
- 1 replies
- 0 likes
- 407 Views
- 3 replies
- 0 likes
Can't subscribe to premium
PlanFree/PremiumCountry canada Device(iPhone 7)Operating System(iOS 10, My Question or IssueHello, I seem to be having problems subsribing to premium itself, im am currently with spotify free. Orignally, i was applying to get the student offer, i sen...
- Plan Free/Premium Country canada Device (iPhone 7) Operating System (iOS 10, My Question or Issue Hello, I seem to be having problems subsribing to premium itself, im am curre...
-
-
- Community Legend
- 301 Views
- 1 replies
- 0 likes
- 301 Views
- 1 replies
- 0 likes
HELP - Charged twice for 2 different account types on my account
PlanPremium -> StudentCountryCanada My Question or IssueI switched my account plan from premium (9.99/month) to student (4.99) and I got charged for both this month. Can I get a refund back for one of the payments???
- Plan Premium -> Student Country Canada My Question or Issue I switched my account plan from premium (9.99/month) to student (4.99) and I got charged for both this month. Can I g...
-
-
- Spotify Star
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Adverts for ITV while listening to podcasts on premium
PlanPremiumCountryUK DeviceiPhoneXOperating System(iOS 10 My Question or IssueI have premium and have always listened to podcasts. All of a sudden while listening I’ve started getting adverts advertising other podcasts and things on ITV (UK tv channe...
- Plan Premium Country UK Device iPhoneX Operating System (iOS 10 My Question or Issue I have premium and have always listened to podcasts. All of a sudden while listening I’ve...
-
-
- Community Legend
- 261 Views
- 3 replies
- 0 likes
- 261 Views
- 3 replies
- 0 likes