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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192845 Views

123 replies

12 likes

  • 192845 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22002 Views

28 replies

4 likes

  • 22002 Views
  • 28 replies
  • 4 likes

Why was my account plan downgraded from premium to standard?

My six-month plan is approximately two-thirds complete. While I anticipated three or four months remaining, Spotify has reverted my subscription to the standard plan.

Visitor

My six-month plan is approximately two-thirds complete. While I anticipated three or four months remaining, Spotify has reverted my subscription to the standard plan.

Maxim

Spotify Star

616 Views

1 replies

0 likes

  • 616 Views
  • 1 replies
  • 0 likes

Is there a discount for bulk purchase of audiobook top up?

For example some percentage discount if you buy 3+ top ups at once? Is there any such discount?

Visitor

For example some percentage discount if you buy 3+ top ups at once? Is there any such discount?

Maxim

Spotify Star

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Premium duo does not work

PlanDuoCountryFinlandDeviceIphone 13 Operating System(iOS 18,2) My Question or Issue I just cancelled my duo premium and it will be deactivated on 3rd of February. I got an invite from my girlfriend to join her Duo account but the activation fails wh...

Newbie

Plan Duo Country Finland Device Iphone 13  Operating System (iOS 18,2)   My Question or Issue   I just cancelled my duo premium and it will be deactivated on 3rd of February...

Jose_M

Spotify Star

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

Spotify in the Classroom

Spotify directs UK schools to www.soundtrackyourbrand.com if they want to play background music, for example in the school canteen or corridors because the licences are for personal use and Spotify don't have the rights in the first place to give you...

Casual Listener

Spotify directs UK schools to www.soundtrackyourbrand.com if they want to play background music, for example in the school canteen or corridors because the licences are for personal use and...

Victoriaalander

Newbie

11924 Views

4 replies

1 likes

classroom
School
teacher
  • 11924 Views
  • 4 replies
  • 1 likes

Superuser Contribution Two accounts

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Joan

Moderator

584 Views

2 replies

0 likes

  • 584 Views
  • 2 replies
  • 0 likes

I’m trying to pay for premium duo. But it keep saying payment failed

It keeps saying payment failed but I have money. It won’t let me process my payment even after clicking “complete purchase” a bunch of times.

Visitor

It keeps saying payment failed but I have money. It won’t let me process my payment even after clicking “complete purchase” a bunch of times.

Bittencourt

Spotify Star

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Devices not recognizing the upgrade to premium

I paid for the premium subscription but it is not showing on any device, ie: online or on my phone

Visitor

I paid for the premium subscription but it is not showing on any device, ie: online or on my phone

Jose_M

Spotify Star

756 Views

3 replies

1 likes

  • 756 Views
  • 3 replies
  • 1 likes

Como faço para cancelar uma cobrança que não sei da onde está cobrando?

Cancelei minha conta Spotify Premium Individual, e ainda está cobrando. No meu perfil aparece como Spotify Free, mas ainda sim cobrou.

Visitor

Cancelei minha conta Spotify Premium Individual, e ainda está cobrando. No meu perfil aparece como Spotify Free, mas ainda sim cobrou.

Bittencourt

Spotify Star

133 Views

1 replies

0 likes

  • 133 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ads kept playing even when I had Premium Mini

Ads kept playing when I was listening to music even though I had Premium Mini It happened on Macbook M1 & Window 10 PC Spotify App

Newbie

Ads kept playing when I was listening to music even though I had Premium Mini   It happened on Macbook M1 & Window 10 PC Spotify App

Not applicable

3911 Views

7 replies

2 likes

  • 3911 Views
  • 7 replies
  • 2 likes

Hi I have charged extra (sdg 11.29) instead of 10.28 for my premium

Hi I have been charged extra (sdg 11.29) instead of (Sgd 10.28) for my premium individual for 2 months

Visitor

Hi I have been charged extra (sdg 11.29) instead of (Sgd 10.28) for my premium individual for 2 months

Jose_M

Spotify Star

116 Views

1 replies

0 likes

  • 116 Views
  • 1 replies
  • 0 likes

Cancelled over a week ago but just been charged

PlanPremiumCountryUK My Question or IssueI cancelled my subscription and joined Tidal over a week ago, but have just been charged another month. Does anyone know why this would happen and if there’s a way of contacting Spotify to get a refund? Thanks...

Visitor

Plan Premium Country UK   My Question or Issue I cancelled my subscription and joined Tidal over a week ago, but have just been charged another month. Does anyone know why this would happe...

Jose_M

Spotify Star

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me compre unos redmi buds 6 pro y no da el código

Cuando ingreso a la aplicación y presiono en el banner me dirige a una página en la que me dice que la página no está disponible y por ende no puedo canjear mis meses de Spotify premium, tengo la aplicación actualizada y cumplo con los requisitos seg...

Visitor

Cuando ingreso a la aplicación y presiono en el banner me dirige a una página en la que me dice que la página no está disponible y por ende no puedo canjear mis meses de Spotify premium, tengo la apl...

Joan

Moderator

1560 Views

1 replies

0 likes

  • 1560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me hacen un cobro de mi tarjeta de SPOTIFY STOCKHOLM

Desde el mes de novimebre del 2024 hasta enero del presente año se me hace un cobro de mi tarjeta de débito la cantidad de 4.18 dólares estado unidenses, pero yo solo tengo contrato un plan familiar. asi que pido de la manera mas encarecida que se me...

Visitor

Desde el mes de novimebre del 2024 hasta enero  del presente año se me hace un cobro de mi tarjeta de débito la cantidad de 4.18 dólares estado unidenses, pero yo solo tengo contrato un plan fam...

Jose_M

Spotify Star

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

What happens after I fail to pay for the three-month one-time payment plan?

Hello, my name is Gabriel, from Brazil. I'm thinking about signing up for the individual premium plan, where you make a single payment for three months via PIX, which is like a bank slip. What happens after the three-month period ends? If I want to c...

Newbie

Hello, my name is Gabriel, from Brazil. I'm thinking about signing up for the individual premium plan, where you make a single payment for three months via PIX, which is like a bank slip. What happen...

TanyaS

Spotify Star

170 Views

1 replies

0 likes

  • 170 Views
  • 1 replies
  • 0 likes

Why can't I re-upgrade to Duo with gift card from the holidays?

I really like this platform, but the issues with different accounts are really FRUSTRATING!I had a duo account so my daughter could use it as well. My wife uses it so rarely that this has worked well.My daughter (13 years old) bought us a $99 gift ca...

Casual Listener

I really like this platform, but the issues with different accounts are really FRUSTRATING! I had a duo account so my daughter could use it as well.  My wife uses it so rarely that this has wor...

Paperpeople

Casual Listener

241 Views

2 replies

0 likes

  • 241 Views
  • 2 replies
  • 0 likes

Superuser Contribution Désolant…même en re-certifiant le paiement valide et accepté vous me répond

Désolant…même en re-certifiant le paiement valide et accepté vous me répondez que je perdrai bientôt mon abonnement PremiumDuo…Y-a t’il un pilote dans l’avion? Ou êtes-vous soumis seulement à l’IA ???Merci de me donner une réponse claire.Pour mémoire...

Visitor

Désolant…même en re-certifiant le paiement valide et accepté vous me répondez que je perdrai bientôt mon abonnement Premium Duo… Y-a t’il un pilote dans l’avion? Ou êtes-vous soumis seulement à l’I...

Novy

Moderator

92 Views

1 replies

0 likes

  • 92 Views
  • 1 replies
  • 0 likes

Wordt mijn abonnement gestopt

Ik heb een vraag wordt mijn abonnement vanaf de 25 januari gestopt

Visitor

Ik heb een vraag wordt mijn abonnement vanaf de 25 januari gestopt

Ximzend

Spotify Star

116 Views

1 replies

0 likes

  • 116 Views
  • 1 replies
  • 0 likes