Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 42020 Views
- 19 replies
- 1 likes
- 42020 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5341 Views
- 23 replies
- 2 likes
- 5341 Views
- 23 replies
- 2 likes
Superuser Contribution Spotify safado
mano eu fui fazer a assinatura pq tava dizendo três mes gratis e o primeiro pagamento era quando acabasse os três meses, to **bleep** pq eles cobraram 31,90 assim que assinei
- mano eu fui fazer a assinatura pq tava dizendo três mes gratis e o primeiro pagamento era quando acabasse os três meses, to **bleep** pq eles cobraram 31,90 assim que assinei
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- Moderator
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Conflicting gift card expiry information
Hi there, I've looked everywhere I can but can't find a specific answer to clear up this confusion: In the T&C for gift cards (https://www.spotify.com/us/legal/gift-card/) it says clearly that "cards do not expire, and no inactivity fees or service f...
- Hi there, I've looked everywhere I can but can't find a specific answer to clear up this confusion: In the T&C for gift cards (https://www.spotify.com/us/legal/gift-card/) it says clearl...
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- Moderator
- 1529 Views
- 8 replies
- 0 likes
- 1529 Views
- 8 replies
- 0 likes
Superuser Contribution Suscripción
Saben el motivo porque no me deja cambiar mi suscripción de individual a dúo mi método de pago es con telefonía móvil
- Saben el motivo porque no me deja cambiar mi suscripción de individual a dúo mi método de pago es con telefonía móvil
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- Moderator
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes
Issue upgrading plans
I currently have an Individual premium account which I pay through a subscription through Google Play.I want to change to the Duo plan so my daughter and I can both have a Premium membership.When I click on the change plan button, it keeps saying pay...
- I currently have an Individual premium account which I pay through a subscription through Google Play. I want to change to the Duo plan so my daughter and I can both have a Premium membership. When...
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- Spotify Star
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Superuser Contribution Purchased Premium but showing as Free User
PlanPremiumCountryIndiaDeviceVivo Y73Operating SystemAndroid Oreo My Question or IssueI have just bought the individual plan today and the payment went through,i only have 1 spotify account,yet it doesnt show that im a premium user. In the profile pa...
- Plan Premium Country India Device Vivo Y73 Operating System Android Oreo My Question or Issue I have just bought the individual plan today and the payment went through,i only ha...
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- Moderator
- 226 Views
- 7 replies
- 0 likes
- 226 Views
- 7 replies
- 0 likes
Solved!! I paid for premium but dont have it
Recently so I could have my own uninterupted playlists, I created my own account and I closed my old one. I paid for premium and was charged eleven euros. However I am still on a free subscription. Currently my only theory is the subscription went to...
- Recently so I could have my own uninterupted playlists, I created my own account and I closed my old one. I paid for premium and was charged eleven euros. However I am still on a free subscription. C...
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- Visitor
- 233 Views
- 2 replies
- 0 likes
- 233 Views
- 2 replies
- 0 likes
Superuser Contribution Download option not showing in my spotify account.
I'm already buy spotify premium version. But there is not showing download option. I'm very disappointed. **bleep**.
- I'm already buy spotify premium version. But there is not showing download option. I'm very disappointed. **bleep**.
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- Moderator
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Re: I'm on a family plan but Spotify says I'm a free member!!
I’m having the same problem
- I’m having the same problem
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- Moderator
- 79 Views
- 1 replies
- 0 likes
- 79 Views
- 1 replies
- 0 likes
Superuser Contribution Premium was charged to my bank, but I didnt get it.
PlanFree/PremiumCountryUSADeviceBought on Iphone 13Operating SystemChecked on windows 10 desktop My Question or IssueI bought the 10.99/3 months sub. It kept saying the payment wouldn't process although I have money in my account. I gave up trying to...
- Plan Free/Premium Country USA Device Bought on Iphone 13 Operating System Checked on windows 10 desktop My Question or Issue I bought the 10.99/3 months sub. It kept saying the payme...
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- Moderator
- 95 Views
- 1 replies
- 0 likes
- 95 Views
- 1 replies
- 0 likes
Preiserhöhung akzeptieren
Hallo,Ich würde gerne die aktuelle Preiserhöhung bestätigen.In der App und im online Portal kann ich das nicht machen, da mein Abo über den Play Store verwaltet wird.Im Play Store finde ich auch keine Möglichkeit zur Bestätigung.Einfach nichts tun, g...
- Hallo, Ich würde gerne die aktuelle Preiserhöhung bestätigen. In der App und im online Portal kann ich das nicht machen, da mein Abo über den Play Store verwaltet wird. Im Play Store finde ich auc...
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- Casual Listener
- 236 Views
- 2 replies
- 0 likes
- 236 Views
- 2 replies
- 0 likes
I am being billed for 2 different accounts on 2 different credit cards and
need to cancel one of them.
- need to cancel one of them.
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- Spotify Star
- 72 Views
- 1 replies
- 0 likes
- 72 Views
- 1 replies
- 0 likes
Changed a country - and can't pay for my Subscription
I've got an issue with my subscription. I've moved to other country, and now I try to change my debit card data to keep my subscription alive. I tried to do it multiple timesm, and here are my users cases:Case 1:1. I went to "Update payment method", ...
- I've got an issue with my subscription. I've moved to other country, and now I try to change my debit card data to keep my subscription alive. I tried to do it multiple timesm, and here are my users ...
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- Spotify Star
- 108 Views
- 1 replies
- 0 likes
- 108 Views
- 1 replies
- 0 likes
Premium Individual getting ads
PlanPremiumCountry My Question or IssueI have been a Premium subscriber for ages, but this morning I started getting ads. I am not listening to podcasts, only music. What gives?
- Plan Premium Country My Question or Issue I have been a Premium subscriber for ages, but this morning I started getting ads. I am not listening to podcasts, only music. Wha...
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- Spotify Star
- 146 Views
- 7 replies
- 1 likes
- 146 Views
- 7 replies
- 1 likes
Updating my credit card I receive" payment method and country don't match".
my address is in the united states and my account is set to us. I am connecting from there, I never go anywhere else. my new credit card is a discover card issued in the US. Something is wrong and there is no where to report the bug that I can find o...
- my address is in the united states and my account is set to us. I am connecting from there, I never go anywhere else. my new credit card is a discover card issued in the US. Something is wrong and...
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- Casual Listener
- 284 Views
- 4 replies
- 0 likes
- 284 Views
- 4 replies
- 0 likes
Solved!! Not possible to confirm address in accepting duo
PlanDuoCountryBelgiumDeviceHuawei p30Operating Systemandroid My Question or IssueI bought Spotify Premium Duo and invited my wife via whatsapp and email, but my wife is unable to use it, as whenever he confirms the address, it says "There was a probl...
- Plan Duo Country Belgium Device Huawei p30 Operating System android My Question or Issue I bought Spotify Premium Duo and invited my wife via whatsapp and ema...
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- Casual Listener
- 177 Views
- 5 replies
- 0 likes
- 177 Views
- 5 replies
- 0 likes
Premium Subscription
PlanFreeCountry Device(NOTHING Phone (1))Operating System(Android 13) My Question or IssueI was trying to get the premium subscription for the offer price ₹119 for 3 months. Money was deducted from my bank account but I did not get the subscription. ...
- Plan Free Country Device (NOTHING Phone (1)) Operating System (Android 13) My Question or Issue I was trying to get the premium subscription for the offer price ₹119 for 3 mon...
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- Spotify Star
- 90 Views
- 1 replies
- 0 likes
- 90 Views
- 1 replies
- 0 likes
Website will not let me support a podcast
Hello. I'm on the free plan (I just made an account to try to see if that would help, it didn't), in Canada, and I've tried it on both my macbook air (sonoma 14.1.2, mid-2023 model) and my phone (android version 14, Samsung Galaxy S23 Ultra, on its c...
- Hello. I'm on the free plan (I just made an account to try to see if that would help, it didn't), in Canada, and I've tried it on both my macbook air (sonoma 14.1.2, mid-2023 model) and my p...
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- Spotify Star
- 130 Views
- 3 replies
- 0 likes
- 130 Views
- 3 replies
- 0 likes
I want access to my other account from my old phone I've had Spotify for a
updated my phone but my account was losted
- updated my phone but my account was losted
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- Spotify Star
- 105 Views
- 1 replies
- 0 likes
- 105 Views
- 1 replies
- 0 likes
Premium Duo address doesn't match for Spotify
Hi there,I have subscribed duo premium for my husband and myself, and he can’t join it we have the exact same address on Spotify we've checked 10 times even on the same computer and when he put the address, the message says that we are not at the sam...
- Hi there, I have subscribed duo premium for my husband and myself, and he can’t join it we have the exact same address on Spotify we've checked 10 times even on the same computer and when he ...
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- Spotify Star
- 71 Views
- 1 replies
- 0 likes
- 71 Views
- 1 replies
- 0 likes
Can't access 90 day free premium
Hello, I received an email offer for free premium access for 90 days. I set it up but was not asked to create a password. I cannot access the premium service now and there is no way to log in as I never set up a password. How can I access premium? If...
- Hello, I received an email offer for free premium access for 90 days. I set it up but was not asked to create a password. I cannot access the premium service now and there is no way to log in as I ne...
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- Spotify Star
- 82 Views
- 1 replies
- 0 likes
- 82 Views
- 1 replies
- 0 likes