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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130854 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62948 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242935 Views
149 replies
13 likes
I have been paying for my son's individual account for years. Recently I got a premium account. How do I combine the accounts into a family account?
I have been paying for my son's individual account for years. Recently I got a premium account. How do I combine the accounts into a family account?
Spotify Star
625 Views
1 replies
0 likes
My bank account confirmed the payment but in Spotify isn't reflected
My bank account confirmed the payment but in Spotify isn't reflected
Spotify Star
352 Views
1 replies
0 likes
PlanPremium Individual (trial)CountryGermanyDeviceiPhone 11Operating System(iOS 18 My Question or IssueI am currently on a Premium Individual trial plan. I want to change my subscription to Premium Family however when I try it on the website, the res...
Plan Premium Individual (trial) Country Germany Device iPhone 11 Operating System (iOS 18 My Question or Issue I am currently on a Premium Individual trial plan. I want to change my ...
Casual Listener
736 Views
6 replies
0 likes
PlanPremium IndividualCountryIndonesiaDeviceInfinix Note Pro 10Operating SystemAndroid My Question or IssueI purchased the premium individual menu for one month and now I'm extending it on 01/13/25, and it should be a full month, but it's not. in the...
Plan Premium Individual Country Indonesia Device Infinix Note Pro 10 Operating System Android My Question or Issue I purchased the premium individual menu for one month and n...
Moderator
210 Views
1 replies
0 likes
I used PayPal to pay to upgrade to a premium account. My account was charged, but no upgrade was issued. After being charged and going back the Spotify payment dashboard, a red banner at the top showed that the payment has failed, despite charging my...
I used PayPal to pay to upgrade to a premium account. My account was charged, but no upgrade was issued. After being charged and going back the Spotify payment dashboard, a red banner at the top...
Gig Goer
1004 Views
1 replies
0 likes
PlanPremiumCountry US Device IPhone 12 Pro(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy subscription monthly is $12.71. Before there were no ads. Now there are ads. A...
Plan Premium Country US Device IPhone 12 Pro (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My ...
Not applicable
1075 Views
5 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuecan I add another member to my subs. even if the other user is in another country??
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue can I a...
Spotify Star
531 Views
1 replies
0 likes
PlanDUOCountryNetherlands DeviceiPhone / Samsung My Question or IssueI want to take the DUO plan with my partner. We live on the same address, but her Phone country setting is not the same as mine and we can't change this for other reasons. She has a...
Plan DUO Country Netherlands Device iPhone / Samsung My Question or Issue I want to take the DUO plan with my partner. We live on the same address, but her Phone ...
Spotify Star
553 Views
1 replies
0 likes
PlanFree/PremiumCountryI redeemed my airmiles for 9 $10 gift cards. The first 4 codes went through fine and the last 5 keep giving me an error message saying that I can't redeem them on a premium account. I currently have an individual premium subscr...
Plan Free/Premium Country I redeemed my airmiles for 9 $10 gift cards. The first 4 codes went through fine and the last 5 keep giving me an error message saying that I can't redeem them on a premi...
Moderator
474 Views
1 replies
0 likes
PlanPremiumCountryNorway DeviceSamsung S21Operating SystemAndroid My Question or IssueI've had premium for years with no issues, now I have started getting 20 second ads between podcast episodes? Its not the usual ads that are part of the podcast epi...
Plan Premium Country Norway Device Samsung S21 Operating System Android My Question or Issue I've had premium for years with no issues, now I have started getting 20 second...
Casual Listener
2653 Views
4 replies
1 likes
I’m a member of a duo plan with my now ex who is the plan manager and I’d prefer not to have communication with him. I’ve tried to change my plan but I get a message to contact my plan manager…there are no options to change to a free plan only to can...
I’m a member of a duo plan with my now ex who is the plan manager and I’d prefer not to have communication with him. I’ve tried to change my plan but I get a message to contact my plan manager…there ...
Spotify Star
3282 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 11My Question or IssueI am struggling to change to a basic plan because i don't listen to audio books, however i don't the option anywhere, and i don't think i have ever bought a basic p...
Plan Premium Country United Kingdom Device PC Operating System Windows 11 My Question or Issue I am struggling to change to a basic plan because i don't listen to audio books, however i don'...
Moderator
1341 Views
3 replies
0 likes
Hi, I have had premium for a while now. 3 days ago I changed my subscription to premium duo and added my husband on. Problem is he wants to listen to a specific audio book, on my phone (iPhone 13) it is included , on his phone (Samsung) it is not inc...
Hi, I have had premium for a while now. 3 days ago I changed my subscription to premium duo and added my husband on. Problem is he wants to listen to a specific audio book, on my phone (iPhone...
Casual Listener
753 Views
2 replies
0 likes
when using the code for spotify premium it says to contact customer service the code is for egypt my account is set to egypt region same as ip addressPlanPremiumCountryegyptDeviceiphone 11Operating Systemios 18
when using the code for spotify premium it says to contact customer service the code is for egypt my account is set to egypt region same as ip address Plan Premium Country egypt Device iphone 1...
Moderator
605 Views
1 replies
0 likes
PlanPremium FamilyCountryNigeriaDevice(Samsung Galaxy S10+)Operating System(Android Oreo) My Question or IssueI have tried more than 6 bank visa card master card and verve card but no one worked and I get this error below.The payment failed. Please t...
Plan Premium Family Country Nigeria Device (Samsung Galaxy S10+) Operating System (Android Oreo) My Question or Issue I have tried more than 6 bank visa card mas...
Newbie
513 Views
1 replies
0 likes
Plan: PremiumCountry: IndiaDevice: iPhone 14 Pro Max My Question or Issue: Keep getting these emails - Update your payment method to keep Premium. Your Premium subscription will be cancelled in 30 days as we believe the country you bought your subscr...
Plan: Premium Country: India Device: iPhone 14 Pro Max My Question or Issue: Keep getting these emails - Update your payment method to keep Premium. Your Premium subscriptio...
Visitor
3605 Views
2 replies
0 likes
En el mes de diciembre aproximadamente no recuerdo la fecha exacta anulé la suscripción premium de Spotify se supone que este mes no me cobraban pero me di con la sorpresa que el día de hoy me han descontado de mi tarjeta La suscripción Spotify cance...
En el mes de diciembre aproximadamente no recuerdo la fecha exacta anulé la suscripción premium de Spotify se supone que este mes no me cobraban pero me di con la sorpresa que el día de hoy me han de...
Moderator
516 Views
1 replies
0 likes
Started a 3 months trial via H&M app, but my Premium status had reversed back to Free plan for in less than a day. All future payment details ented correctly, got email confirmation (see attachment) Plan Premium 3 mth trial Country Uk Device (OnePlus...
Started a 3 months trial via H&M app, but my Premium status had reversed back to Free plan for in less than a day. All future payment details ented correctly, got email confirmation (see attachme...
Spotify Star
264 Views
1 replies
0 likes
I'm currently a Premium Individual subscriber in the US and started with a free trial before now paying the present Premium rate for 1 month. The official FAQ seems to suggest I should be eligible for a comparable basic plan now, though it does not a...
I'm currently a Premium Individual subscriber in the US and started with a free trial before now paying the present Premium rate for 1 month. The official FAQ seems to suggest I should be eligi...
Spotify Star
1254 Views
1 replies
0 likes
PlanFree/PremiumCountryEnglandDeviceIphone 14 plus/Macbook/IpadOperating SystemNew IOS My Question or IssueWhenever I try to upgrade my Spotify Duo plan to Spotify Family on the app on my phone/laptop it says I need to go online and do it but when I ...
Plan Free/Premium Country England Device Iphone 14 plus/Macbook/Ipad Operating System New IOS My Question or Issue Whenever I try to upgrade my Spotify Duo plan to Spotify Family on ...
Moderator
621 Views
1 replies
0 likes
