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Please see below the most popular frequently asked questions.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7987 Views
  • 23 replies
  • 2 likes
  • 7987 Views
  • 23 replies
  • 2 likes

Se me debito el pago en doble oportunidad por la vigencia del mismo mes

Realicé el pago del plan que actualmente tengo, al ser de estudiante por un valor de $ 9.300,00 y al momento de observar la aplicación por la cual se realizó el pago se ven reflejados 2 descuentos por este valor, posteriormente me llegaron 2 comproba...

  • Visitor
  • Realicé el pago del plan que actualmente tengo, al ser de estudiante por un valor de $ 9.300,00 y al momento de observar la aplicación por la cual se realizó el pago se ven reflejados 2 descuentos po...
  • Bittencourt
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

I want to upgrade my payment to annually

I am from Nigeria. I will like to pay for one year premium individual

  • Visitor
  • I am from Nigeria. I will like to pay for one year premium individual
  • jataylor
  • Visitor
  • 111 Views
  • 2 replies
  • 0 likes
  • 111 Views
  • 2 replies
  • 0 likes

Superuser Contribution Por qué no me han hecho el cobro del plan?

Se me tenía que cobrar el plan premium entre el 14 y el 15 de marzo, se me cobró varias veces, seis veces, dinero que se mantiene bloqueado, de dos tarjetas diferentes y aún así me sigue saliendo un anuncio de que puedo perder mi plan si no lo pago.

  • Visitor
  • Se me tenía que cobrar el plan premium entre el 14 y el 15 de marzo, se me cobró varias veces, seis veces, dinero que se mantiene bloqueado, de dos tarjetas diferentes y aún así me sigue saliendo un ...
  • Novy
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have just upgraded to premium on my Mac but can’t get premium on my iphon

I had free trial on my iPhone and since it said that I could not upgrade to premium on my iPhone, I upgraded no my Mac. I have the upgrade on my Mac but not on my iPhone. How can I download the premium version to my iPhone?

  • Visitor
  • I had free trial on my iPhone and since it said that I could not upgrade to premium on my iPhone, I upgraded no my Mac. I have the upgrade on my Mac but not on my iPhone. How can I download the premi...
  • Novy
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution I subscribed to Premium Mini and Full Premium at the same time. I want access to Full Premium.

PlanPremiumCountryIndiaDevice(PC)Operating System(Windows 10) My Question or IssueI made a subscription to Premium Mini thinking it'll provide "Very High" quality music. Later I found out it doesn't. Then I immediately made a subscription to Full Pre...

  • Casual Listener
  • Plan Premium Country India Device (PC) Operating System (Windows 10)   My Question or Issue I made a subscription to Premium Mini thinking it'll provide "Very High" quality music. Late...
  • shrikantbhosle12
  • Casual Listener
  • 1164 Views
  • 6 replies
  • 0 likes
  • 1164 Views
  • 6 replies
  • 0 likes

unable to stop spotify monthly payment

My Question or Issue spofify does not recognize my account paying for a Duo Plan. Spotify states I have a free subscription. Yet, I am being charged for a duo subscription. I have exausted all avenues but for cancelling credit card. Any suggestions?

  • Visitor
  •     My Question or Issue   spofify does not recognize my account paying for a Duo Plan.  Spotify states I have a free subscription.  Yet, I am being charged for a duo sub...
  • osornios
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My Spotify Premium gift card code is invalid

My Spotify Premium gift card code is not valid, I made the purchase of my gift card and when I redeemed it and entered the code it tells me that: Unfortunately, this Premium code does not seem to be valid. Try again or contact the customer service de...

  • Casual Listener
  • My Spotify Premium gift card code is not valid, I made the purchase of my gift card and when I redeemed it and entered the code it tells me that: Unfortunately, this Premium code does not seem to be ...
  • Novy
  • Moderator
  • 10937 Views
  • 5 replies
  • 0 likes
  • 10937 Views
  • 5 replies
  • 0 likes

Cadastrei outro cartão e me cobrou 7,00 pq?

Fui atualizar pagamento e tive uma cobrança de 7 reais

  • Visitor
  • Fui atualizar pagamento e tive uma cobrança de 7 reais
  • Bittencourt
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Payment problems

In the current month, €7,99 was deducted from my card twice as my plan is monthly, they deducted the amount on 18th of march and the same amount on 19th of march, in this case today, pls help

  • Visitor
  • In the current month, €7,99 was deducted from my card twice as my plan is monthly, they deducted the amount on 18th of march and the same amount on 19th of march, in this case today, pls help  ...
  • Luan
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! I want my money back pls

I canceled my subscription and I just want a refund

  • Visitor
  • I canceled my subscription and I just want a refund
  • AdamDam
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

my premium accouint not working on my iphone

i pay each month by credit csrd and the premium function has stopped working

  • Visitor
  • i pay each month by credit csrd and the premium function has stopped working
  • Bittencourt
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Month at no extra cost

Spotify offered me a month at no extra cost to go from duo to family plan. It says it will be £14.99 till the 24th then go to 17.99 on the 24th does this mean I will have the extra premium accounts now then be charged 14.99 on the 24th or 17.99 on th...

  • Visitor
  • Spotify offered me a month at no extra cost to go from duo to family plan. It says it will be £14.99 till the 24th then go to 17.99 on the 24th does this mean I will have the extra premium accounts n...
  • Maria
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

why can i choose whatever song i want as if i’m on premium but i’m not

It started yesterday my and my premium friend were joking around, she invited me to do a spotify jam with her after we have finished we both leave the jam the morning afterwards i still have the “premium” ability to choose whatever songs i want to pl...

  • Casual Listener
  • It started yesterday my and my premium friend were joking around, she invited me to do a spotify jam with her after we have finished we both leave the jam the morning afterwards i still have the “pre...
  • Bittencourt
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Can I stay connect in two diferente de vocês at the same time with my account?

I have a Premium Duo account and start to use an old Cell phone to listen music at home. I have my account logged in my personal phone and login in the only- home-use phone. When start to listen, there is ads and recommend to me to get Premium accoun...

  • Casual Listener
  • I have a Premium Duo account and start to use an old Cell phone to listen music at home. I have my account logged in my personal phone and login in the only- home-use phone. When start to listen, the...
  • Bittencourt
  • Spotify Star
  • 117 Views
  • 2 replies
  • 1 likes
  • 117 Views
  • 2 replies
  • 1 likes

Tenho o plano universitário e não toca música offline

PlanoUniversitário PaísBrasilDispositivoRealme 11x 5gSistema operacionalAndroid 13 Minha pergunta ou problemaComprei o Premium universitário, mas não toca todas as músicas das minhas playlists no offline, tem apenas algumas que tocam, e são muito pou...

  • Visitor
  • Plano Universitário  País Brasil Dispositivo Realme 11x 5g Sistema operacional Android 13   Minha pergunta ou problema Comprei o Premium universitário, mas não toca todas as músic...
  • Bittencourt
  • Spotify Star
  • 125 Views
  • 2 replies
  • 0 likes
  • 125 Views
  • 2 replies
  • 0 likes