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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7927 Views
  • 23 replies
  • 2 likes
  • 7927 Views
  • 23 replies
  • 2 likes

I still have Spotify premium after free trial ended

I registered for Spotify premium with a Visa card that I learned had no balance. It still worked to serve as something for me to get a free trial and I assumed the payment would get rejected the trial would end after a month. The payment failed expec...

  • Newbie
  • I registered for Spotify premium with a Visa card that I learned had no balance. It still worked to serve as something for me to get a free trial and I assumed the payment would get rejected the tria...
  • Billy-J
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

subscription

so i have my premuim subscription, i logged out and back in and i didnt have the premium features and it looks like a free account, i looked at everything and my payment is not pending, it went through. how do i fix this???

  • Newbie
  • so i have my premuim subscription, i logged out and back in and i didnt have the premium features and it looks like a free account, i looked at everything and my payment is not pending, it went throu...
  • Billy-J
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Visa prepaid for Spotify Premium $0.99 for 3 months offer

None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,et...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macboo...
  • Luan
  • Spotify Star
  • 1200 Views
  • 3 replies
  • 0 likes
  • 1200 Views
  • 3 replies
  • 0 likes

Superuser Contribution I paid twice for student premium but still a Spotify-Free

PlanStudent PremiumCountryPhilippinesDeviceVivo Y53Operating SystemAndroid 6.0 My Question or IssueSo let's start. My last payment is April 28 for Student Premium. I didn't pay for the month of May-June. So as of yesterday, I cancelled my premium, be...

  • Newbie
  •   Plan Student Premium Country Philippines Device Vivo Y53 Operating System Android 6.0   My Question or Issue So let's start. My last payment is April 28 for Student Premium. I ...
  • Peter
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amount of songs in each playlist no longer displayed

PlanPremiumCountryUnited StatesDeviceSamsung Note 8Operating SystemAndroid My Question or IssueWith the new update for Spotify, I've noticed that the amount of songs that are in each playlist created in the library is no longer displayed. So if I cre...

  • Casual Listener
  •   Plan Premium Country United States Device Samsung Note 8 Operating System Android     My Question or Issue With the new update for Spotify, I've noticed that the amount o...
  • Peter
  • Spotify Legend
  • 620 Views
  • 1 replies
  • 0 likes
  • Playlist Creation
    Playlist feature
    playlist help
    Playlist issues
    Playlist Organization
    Playlist problem
    Playlists
  • 620 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al registrar mi dirección

Acabo de pagar el plan familiar premium y registre mal mi dirección. Leí que debo cancelar mi suscripción y hacer una nueva. Pero mi duda es. Si al hacer esto pierdo el pago q y realice y debo volver a pagar? Gracias

  • Newbie
  •   Acabo de pagar el plan familiar premium y registre mal mi dirección. Leí que debo cancelar mi suscripción y hacer una nueva.  Pero mi duda es. Si al hacer esto pierdo el pago q y realice...
  • Peter
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment by mobile(M1, Singapore)

PlanFree/PremiumCountrySingaporeDevicexs maxOperating System(iOS 12 My Question or IssueI am from Singapore, and i want to pay for spotify premium, using my mobile bill I am under M1). However, it seems that the only option to pay via mobile is by ha...

  • Casual Listener
  • Plan Free/Premium Country Singapore Device xs max Operating System (iOS 12   My Question or Issue I am from Singapore, and i want to pay for spotify premium, using my mobile bill I am ...
  • Peter
  • Spotify Legend
  • 2453 Views
  • 1 replies
  • 0 likes
  • 2453 Views
  • 1 replies
  • 0 likes

Superuser Contribution The 3 months for 99 cents promo

PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssueTo me it is really telling how Spotify feels about it's longtime users. Th...

  • Newbie
  • Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)Android   My Question or ...
  • Peter
  • Spotify Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Spotify destroyed my library

This has been raised a few times on the forum, but I want to add one more so Spotify can see more disgruntled customers and hopefully take action. The new update has totally ruined the Spotify experience. I had hundres of artists and thousands of son...

  • Casual Listener
  • This has been raised a few times on the forum, but I want to add one more so Spotify can see more disgruntled customers and hopefully take action.   The new update has totally ruined the Spoti...
  • carlnrtn
  • Casual Listener
  • 1003 Views
  • 4 replies
  • 6 likes
  • Missing Music
    Update
  • 1003 Views
  • 4 replies
  • 6 likes

Superuser Contribution Premium and hulu were canceled for no reason

PlanPremiumCountryUnited stateaSamsung Galaxy 9Operating SystemAndroid oreo My Question or IssueMy issue is that my card information was stolen through a skim device a week and a half ago. I just received my new card yesterday and activated it that n...

  • Newbie
  • Plan Premium Country United statea Samsung Galaxy 9 Operating System Android oreo    My Question or Issue My issue is that my card information was stolen through a skim device a we...
  • HouseofMikado
  • Casual Listener
  • 1946 Views
  • 6 replies
  • 1 likes
  • 1946 Views
  • 6 replies
  • 1 likes

Superuser Contribution Wrong help on Spotify about payment date

So my problem is that I wanted to change the subscription billing date to be in sync with my payday. I followed the instructions on Spotify website and stopped my premium subscription for some days. I signed up again on 26th so that it would be the d...

  • Regular
  • So my problem is that I wanted to change the subscription billing date to be in sync with my payday. I followed the instructions on Spotify website and stopped my premium subscription for some days. ...
  • Katerina
  • Spotify Legend
  • 647 Views
  • 5 replies
  • 0 likes
  • 647 Views
  • 5 replies
  • 0 likes

Superuser Contribution premium functions gone

HI, have a premium subscription since 2012. The fee was booked last time at the 16th June from my credit card which is valid. When i log in to my account on the homepage the web version tells me that i have a premium abo.I didn't change my email adre...

  • Newbie
  • HI,   have a premium subscription since 2012. The fee was booked last time at the 16th June from my credit card which is valid. When i log in to my account on the homepage the web version tell...
  • Katerina
  • Spotify Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution How long is one month in Spotify world?????

Plan: Free/PremiumCountry: IcelandDevice: Samsung Galaxy 9Operating System: Android OreoMy Question or Issue: I paid for premium on june 1st and yesterday (23rd) got an email that my supscription was over and payment had failed. I paid for one month ...

  • Casual Listener
  • Plan: Free/Premium Country: Iceland Device: Samsung Galaxy 9 Operating System: Android Oreo My Question or Issue:   I paid for premium on june 1st and yesterday (23rd) ...
  • Katerina
  • Spotify Legend
  • 3209 Views
  • 6 replies
  • 0 likes
  • 3209 Views
  • 6 replies
  • 0 likes

Family subscription

My children lives 50/50 with their mother and me, but have the official adress with their mother.So can I buy a family subscrition for my children and me?

  • Newbie
  • My children lives 50/50 with their mother and me, but have the official adress with their mother. So can I buy a family subscrition for my children and me?  
  • Billy-J
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

subscription status premium, but still on spotify free in the app

PlanPremiumCountryindonesiaDeviceiphone 5s, imacOperating Systemios10 My Question or IssueMy current subscription status on the web is premium, valid until september, but in the app it's still on spotify free in all of my devices, its not automatical...

  • Newbie
  •   Plan Premium Country indonesia Device iphone 5s, imac Operating System ios10   My Question or Issue My current subscription status on the web is premium, valid until september,...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Unable to access premium account despite

PlanFreeCountryIndiaDeviceSony Xperia XOperating SystemAndroid My Question or IssueHello, I purchased my premium account through Google Pay with my registered email ID yesterday. The payment was processed and money was debited from my account. But ne...

  • Newbie
  • Plan Free Country India Device Sony Xperia X Operating System Android   My Question or Issue Hello,  I purchased my premium account through Google Pay with my registered email ID...
  • Billy-J
  • Spotify Star
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Changes & Hulu

Plan: Premium with HuluCountry: USADevice: Samsung Galaxy S8Operating System: Android, Windows 7, Windows 10 My Question or Issue:I see that adding Hulu to your service is no longer available unless you have a Student account; I do not. My account is...

  • Newbie
  •   Plan: Premium with Hulu Country: USA Device: Samsung Galaxy S8 Operating System: Android, Windows 7, Windows 10   My Question or Issue: I see that adding Hulu t...
  • Peter
  • Spotify Legend
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charge for Premium and Family premium

Hello I have issue with double charging an premium. I got a Single premium purchased last month and in the same month I bought Premium for Family. I was charged 5.99€ for one and 8.99€ for another. That´s will be fine but in nowdays it´s happend agai...

  • Newbie
  • Hello I have issue with double charging an premium. I got a Single premium purchased last month and in the same month I bought Premium for Family. I was charged 5.99€ for one and 8.99€ for another. T...
  • Peter
  • Spotify Legend
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payer avec paypal lié a une carte de débit/compte courant

Bonjour, Je souhaite m'abonner à spotify premium mais le problême est que je n'ai pas de cartes de crédit. Je désire donc payer avec mon compte paypal sur le quel est lié ma carte de débit mais quand je clique sur m'abonner, moyen de payer, paypal à ...

  • Newbie
  • Bonjour,  Je souhaite m'abonner à spotify premium  mais le problême est que je n'ai pas de cartes de crédit. Je désire donc payer avec mon compte paypal sur le quel est lié ma carte de déb...
  • Peter
  • Spotify Legend
  • 3606 Views
  • 1 replies
  • 0 likes
  • carte débit
    Debit Card
    Moyen de paiement
    paypal
  • 3606 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have Spotify Premium with Hulu but I can't get into Hulu

PlanPremium with HuluCountryUSADeviceInspiron 15 7000Operating SystemWindows 10 My Question or IssueI have Spotify Premium with Hulu and under the "Your Services" tab, I see Hulu listed and I have the option to Start Watching or Deactivate. I also ch...

  • Newbie
  •   Plan Premium with Hulu Country USA Device Inspiron 15 7000 Operating System Windows 10   My Question or Issue I have Spotify Premium with Hulu and under the "Your Services" tab...
  • Peter
  • Spotify Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes