Duplicate payments

• Mahmoud86
• Newbie
•  
• 2019-05-16 1:15:25 AM
• 2019-05-16 6:46:34 AM
• OneByBoo
• Roadie
• 955 Views
• 1 replies
• 0 likes
• Payments

Have premium but not showing up on my phone

So I paid for student premium and I cannot not get the premium on my Spotify app on my iPhone 6s. I have logged out and back in deleted the app and logged out and back in a second time with no luck. Then checking online it shows I have subscribed to ...

• thq2odyojbkpfwz
• Newbie
• So I paid for student premium and I cannot not get the premium on my Spotify app on my iPhone 6s. I have logged out and back in deleted the app and logged out and back in a second time with no luck. ...
• 2019-05-16 5:36:58 AM
• 2019-05-16 6:45:18 AM
• OneByBoo
• Roadie
• 694 Views
• 1 replies
• 0 likes

"You've discovered a premium feature" banner shows in mobile app

PlanPremium/StudentCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid Pie (9) w/ Samsung One UI My Question or IssueRecently while using Spotify I have had the issue where the app will start showing a white banner across the bottom that says ...

• Braedenb13
• Newbie
• Plan Premium/Student Country USA Device Samsung Galaxy S10+ Operating System Android Pie (9) w/ Samsung One UI   My Question or Issue Recently while using Spotify I have had the issue ...
• 2019-05-15 11:53:41 PM
• 2019-05-16 1:05:40 AM
• gk1993
• Newbie
• 1607 Views
• 1 replies
• 2 likes
• Premium
  premium feature

Attivazione errata abbonamento Family

Per errore ho attivato l'abbonamento Family (ho un abbonamento Premium). Ho provveduto a cancellare subito questo abbonamento (anche per evitare addebito ulteriore), ma nel profilo risulta comunque un abbonamento Family. Come faccio a ripreistinare i...

• rori_y
• Newbie
• Per errore ho attivato l'abbonamento Family (ho un abbonamento Premium). Ho provveduto a cancellare subito questo abbonamento (anche per evitare addebito ulteriore), ma nel profilo risulta comunque u...
• 2019-05-15 3:20:31 PM
• 2019-05-15 7:57:44 PM
• Bittencourt
• Spotify Star
• 236 Views
• 1 replies
• 0 likes

Spotify Starbucks Premium Membership

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a partner with Starbucks and this morning I woke to my Spotify premium gone, and just a ...

• murphyj115
• Newbie
• Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am a ...
• 2019-05-15 3:54:23 PM
• 2019-05-15 5:14:57 PM
• kaitlingodwin
• Casual Listener
• 644 Views
• 2 replies
• 1 likes

Charged twice per month

PlanPremiumCountryNorwayDeviceHuawei p30 My Question or IssueI've been charged twice per month for the last three months. I only have one account and i am not paying for anybody else either. Please help me.

• CecilieEidem
• Newbie
•   Plan Premium Country Norway Device Huawei p30     My Question or Issue I've been charged twice per month for the last three months. I only have one account and i am not pay...
• 2019-05-15 9:56:44 AM
• 2019-05-15 3:22:15 PM
• jsannn
• Community Legend
• 513 Views
• 1 replies
• 0 likes

Gift Card code doesn't work

PlanFree/PremiumCountryMalaysiaDevice(Samsung Galaxy J7 Prime)Operating System(Android) My Question or IssueSince I'm a student with no credit card, my source of Spotify Premium has been through the gift cards at my local 7-Eleven but the card I boug...

• user-removed
• Visitor
• Plan Free/Premium Country Malaysia Device (Samsung Galaxy J7 Prime) Operating System (Android)   My Question or Issue Since I'm a student with no credit card, my source of Spotify Prem...
• 2019-05-15 10:37:09 AM
• 2019-05-15 12:12:37 PM
• Billy-J
• Spotify Star
• 2471 Views
• 1 replies
• 0 likes

I was being asked to update payment info for premium sub but spotify automatically charged my acc

PlanIt was premium but now is free.CountryCanadaDeviceiPhone 6S PlusOperating SystemiOS 12.2My Question or IssueI was on a premium for students subscription and I was receiving the error to update my payment information and it was literally saying th...

• xternalgeeks
• Newbie
• Plan It was premium but now is free. Country Canada Device iPhone 6S Plus Operating System iOS 12.2 My Question or Issue I was on a premium for students subscription and I was receiving the ...
• 2019-05-15 2:59:39 AM
• 2019-05-15 4:07:17 AM
• Billy-J
• Spotify Star
• 491 Views
• 1 replies
• 0 likes

Google Home Mini redemption promo code australia

I did not get the promo code needed to get the free google home mini for Australia in my email. I'm wondering what solutions are there to rectify this situation? Thanks!!

• Janelle_Wong
• Newbie
• I did not get the promo code needed to get the free google home mini for Australia in my email. I'm wondering what solutions are there to rectify this situation? Thanks!!  
• 2019-04-23 6:00:01 PM
• 2019-05-15 3:19:14 AM
• RajasD
• Newbie
• 2341 Views
• 4 replies
• 0 likes

Spotify Premium Familia

PlanPremium FamilyCountryBrasilDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo My Question or IssueEu e meu filho fazemos parte de um plano Premium Familia assinado pela minha filha, residimos na mesma casa, porém na renovação do plano nossa...

• crysn_sousa
• Newbie
• Plan Premium Family Country Brasil Device Samsung Galaxy S7 Edge Operating System Android Oreo   My Question or Issue Eu e meu filho fazemos parte de um plano Premium Familia assi...
• 2019-05-14 7:59:01 PM
• 2019-05-14 11:16:19 PM
• Bittencourt
• Spotify Star
• 213 Views
• 1 replies
• 0 likes

Trying to switch plan mid cycle

PlanPremium for FamilyCountryUSADevice(Samsung Galaxy 9)Operating System(Android Oreo.) My Question or IssueI've had Premium with Hulu since it was offered. On my last payment I went to switch my credit card info using the mobie app, and It told me t...

• scruffy1993
• Casual Listener
• Plan Premium for Family Country USA Device (Samsung Galaxy 9) Operating System (Android Oreo.)   My Question or Issue I've had Premium with Hulu since it was offered.   ...
• 2019-05-14 7:26:41 AM
• 2019-05-14 8:52:32 PM
• scruffy1993
• Casual Listener
• 739 Views
• 2 replies
• 0 likes

Spotify app stopped working

Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”. Yes I’ve signed in and out. Yes I’ve rebooted my device. I CANNOT reach customer service. I’ve tried and...

• kjbredin
• Newbie
• Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”.  Yes I’ve signed in and out. Yes I’ve rebooted m...
• 2019-04-19 4:38:17 PM
• 2019-05-14 6:07:19 PM
• OneByBoo
• Roadie
• 988 Views
• 1 replies
• 0 likes

Landscape

Fix landscape view.  I'm gonna cancel my subscription. 

• sunsetmillion
• Music Fan
• Fix landscape view.  I'm gonna cancel my subscription. 
• 2019-05-13 2:58:58 PM
• 2019-05-14 5:40:34 PM
• Maxim
• Spotify Star
• 905 Views
• 3 replies
• 1 likes

Superuser Contribution No se puede obtener premium

he intentado durante horas obtener una cuenta premium pero no lo consigo, me dice que hay error de pago.

• monicaaa
• Newbie
• he intentado durante horas obtener una cuenta premium pero no lo consigo, me dice que hay error de pago.  
• 2018-02-05 4:04:44 AM
• 2019-05-14 3:41:54 PM
• Daisy
• Spotify Legend
• 205 Views
• 1 replies
• 0 likes

Superuser Contribution Plan familiar

Tengo un plan familiar y todo marchaba bien. Cuando se realizo el cobro mensual, todos los miembros invitados perdieron la cuenta premium y volvieron a free. No puedo visualizar a ningun miembro en la lista de familiares. He intentado enviar invitaci...

• YairLM
• Newbie
• Tengo un plan familiar y todo marchaba bien. Cuando se realizo el cobro mensual, todos los miembros invitados perdieron la cuenta premium y volvieron a free. No puedo visualizar a ningun miembro en l...
• 2018-02-04 5:58:30 PM
• 2019-05-14 3:40:20 PM
• Daisy
• Spotify Legend
• 248 Views
• 1 replies
• 0 likes

Free account but still being charged for previous premium subscription

My subscription changed from premium to free and I decided to accept unsubscribing to premium. But now I'm still being charged as if my account is still subscribed.

• slamfist21
• Casual Listener
• My subscription changed from premium to free and I decided to accept unsubscribing to premium. But now I'm still being charged as if my account is still subscribed.  
• 2019-05-09 10:53:03 PM
• 2019-05-14 3:33:02 PM
• Robert_W
• Community Legend
• 882 Views
• 3 replies
• 0 likes

I payed twice in month for premium

PlanFree/PremiumCountryPolandDeviceXiaomi mi a1Operating SystemAndroid 9My Question or IssueI didnt have money on card and i was be on free plan. Then, when money is came, spotify took some automaticly. It was be 8.05 that is almost week ago. Today i...

• cookieBDSM
• Newbie
•   Plan Free/Premium Country Poland Device Xiaomi mi a1 Operating System Android 9 My Question or Issue I didnt have money on card and i was be on free plan. Then, when money is came, s...
• 2019-05-14 11:25:50 AM
• 2019-05-14 12:23:52 PM
• Billy-J
• Spotify Star
• 512 Views
• 1 replies
• 0 likes

Superuser Contribution How do we get support response from Spotify?

After two weeks, I have had no response from Spotify (https://community.spotify.com/t5/Subscriptions/Free-google-home-mini/m-p/4736016). The company is okay with taking my mony for a subscription, but gives no way for me to get support for a legitima...

• mikexl
• Regular
• After two weeks, I have had no response from Spotify (https://community.spotify.com/t5/Subscriptions/Free-google-home-mini/m-p/4736016).  The company is okay with taking my mony for a subscripti...
• 2019-05-11 3:06:42 AM
• 2019-05-14 12:22:55 PM
• mikexl
• Regular
• 895 Views
• 5 replies
• 0 likes