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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6512 Views
  • 23 replies
  • 2 likes
  • 6512 Views
  • 23 replies
  • 2 likes

Which email address am I using?

Plan PremiumCountry Netherlands My Question or IssueMy father in law does not use Spotify, yet every month they take money from his account. We want to end his contract but he doesn't know which email address he uses, and all email addresses we try o...

  • Visitor
  • Plan Premium Country Netherlands   My Question or Issue My father in law does not use Spotify, yet every month they take money from his account. We want to end his contract but he doesn...
  • Jose_M
  • Spotify Star
  • 1225 Views
  • 7 replies
  • 1 likes
  • 1225 Views
  • 7 replies
  • 1 likes

Cancel Premium trial (wrong Spotify account)

Plan: PremiumCountry: GermanyDevice: iPhone 8plus, Macbook Pro 2011My Question or Issue: Just now I decided to try Spotify Premium with the 0,99Euro/3 Months promo and did the payment. However, I might accidentally subscribe it with my husband's acco...

  • Visitor
  • Plan: Premium Country: Germany Device: iPhone 8plus, Macbook Pro 2011 My Question or Issue: Just now I decided to try Spotify Premium with the 0,99Euro/3 Months promo and did the payment...
  • Jᴀᴄᴋ
  • Roadie
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Music wont play offline.

I have a subscription yet my music wont play when my data is off. I now pay for data and for spotify?? Logging in and out didnt work neither did clear cahe, niether did reinstall. Help with it please.

  • Newbie
  • I have a subscription yet my music wont play when my data is off. I now pay for data and for spotify?? Logging in and out didnt work neither did clear cahe, niether did reinstall. Help with it please...
  • A_Musicophile
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

I am traveling right now (in Asia) and my family account doesn’t work. My account is from Costa Rica

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • payment issues
  • 298 Views
  • 1 replies
  • 0 likes

Hulu Said my account was cancelled and that I needed to talk to Spotify

PlanStudentCountryUSADeviceiPhone XR I was talking to Hulu support about my issues I had and they said my account had been canceled and that I needed to talk to Spotify. I am not sure how to fix this.

  • Newbie
  • Plan Student Country USA Device iPhone XR   I was talking to Hulu support about my issues I had and they said my account had been canceled and that I needed to talk to Spotify. I am not s...
  • Billy-J
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Solved!! Premium bezahlt, Laufzeit noch einen Monat, aber bei Buchung auf FREE zurückgesetzt

Hallo, ich habe Spotify immer über die Geschenk karten bezahlt und das halt immer für einen extra Monat im voraus. Naja, dann wurde das Konto mal kurzzeitig, warum auch immer, auf Family versetzt, was ich aber wieder auf normales Premium (nach ein pa...

  • Casual Listener
  • Hallo, ich habe Spotify immer über die Geschenk karten bezahlt und das halt immer für einen extra Monat im voraus. Naja, dann wurde das Konto mal kurzzeitig, warum auch immer, auf Family versetzt, wa...
  • Luan
  • Spotify Star
  • 933 Views
  • 3 replies
  • 0 likes
  • 933 Views
  • 3 replies
  • 0 likes

3 meses

Resulta que me llego un correo para contratar premiun por 290 pesos chilenos, al meterme al link ni yo ni mi pareja sale que no somos elegibles para este servicio, si alguien me puede ayudar el por que me sale eso se lo agradeceria mucho ya que es mu...

  • Casual Listener
  • Resulta que me llego un correo para contratar premiun por 290 pesos chilenos, al meterme al link ni yo ni mi pareja sale que no somos elegibles para este servicio, si alguien me puede ayudar el por q...
  • Bittencourt
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Spotify no longer pairing to my amazon echo/alexa account

So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log back in. Just click the big green button. RESET PASS...

  • Regular
  • So the other day I received the below email from Spotify. Hi To protect your Spotify account, we've reset your password due to detected suspicious activity. You need to create a new password to log b...
  • rollingstones44
  • Newbie
  • 2065 Views
  • 3 replies
  • 2 likes
  • 2065 Views
  • 3 replies
  • 2 likes

I just bought Premium and i don't gave it, i tried everything on Help. Help me

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 417 Views
  • 3 replies
  • 1 likes
  • Premium
  • 417 Views
  • 3 replies
  • 1 likes

Gift Card - Spotify with Hulu

PlanSpotify with HuluCountryUSA My Question or IssueI purchased a Gift card to apply to my Spotify account, when I try to redeem it it says "Something went wrong. Try again, or get help." The get help link provides no extra help.

  • Casual Listener
  • Plan Spotify with Hulu Country USA   My Question or Issue I purchased a Gift card to apply to my Spotify account, when I try to redeem it it says "Something went wrong. Try again, or ...
  • brigeorge
  • Casual Listener
  • 2724 Views
  • 7 replies
  • 0 likes
  • 2724 Views
  • 7 replies
  • 0 likes

Premium Subscription doesnt work

Plan§ months premiumCountryGermanyDevice(iPhone 7,DesktopOperating System(iOS 12.2, , Windows 10,) My Question or IssueI subscribed Spotify premium today but on website and my Gadgets doesnt work as premium and i already checked the payment, it says ...

  • Casual Listener
  •   Plan § months premium Country Germany Device (iPhone 7,Desktop Operating System (iOS 12.2, , Windows 10,)   My Question or Issue I subscribed Spotify premium today but on websi...
  • Noah
  • Spotify Star
  • 2067 Views
  • 8 replies
  • 0 likes
  • 2067 Views
  • 8 replies
  • 0 likes

Doble payment

PlanPremiumCountryMexicoDeviceLaptopOperating SystemWindows 8 My Question or IssueUpdating my credit card information, I renewed premium, but mistakenly I payed twise (with PayPal). What can I do to avoid double payment or to get a refund?

  • Newbie
  • Plan Premium Country Mexico Device Laptop Operating System Windows 8   My Question or Issue Updating my credit card information, I renewed premium, but mistakenly I payed twise (with P...
  • OneByBoo
  • Roadie
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Paid Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been paying for Premium for 3 years now. Why am I still on Free if i pay for Premium? ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • OneByBoo
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Suscripción en cuenta errónea

Ocurre que quise realizar la suscripcion a premium pero la realize en una cuenta que no utilizo para nada donde no tengo playlist, pude cancelarla pero al querer realizarlo en la cuenta principal con mis datos de la targeta no es posible.

  • Newbie
  • Ocurre que quise realizar la suscripcion a premium pero la realize en una cuenta que no utilizo para nada donde no tengo playlist, pude cancelarla pero al querer realizarlo en la cuenta principal con...
  • KossB
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Student Spotify abroad

Hello, I live in France and I want to take the student subscribe for Spotify and I want to know if I can use it abroad like in Columbia. Thanks for the help.

  • Newbie
  •  Hello,   I live in France and I want to take the student subscribe for Spotify and I want to know if I can use it abroad like in Columbia.  Thanks for the help.
  • Billy-J
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Subscription payments

Premium for studentsItaly Samsung galaxy s7Android I've successfully payed (got charged on my bank account) still can't use the app without wifi. I have the receipt of May but it misses the April one.

  • Regular
  • Premium for students Italy Samsung galaxy s7 Android   I've successfully payed (got charged on my bank account) still can't use the app without wifi. I have the receipt of May but it misse...
  • Billy-J
  • Spotify Star
  • 680 Views
  • 8 replies
  • 0 likes
  • 680 Views
  • 8 replies
  • 0 likes

Solved!! Annual to family

PlanPremiumCountryNetherlandsDeviceiPhone XS/DesktopOperating SystemiOS 12 Windows 10 Hi,I have an annual plan at the moment but i would like to go to a family subcription(without paying twice).Is this possible or do i have to wait the remaining mont...

  • Visitor
  • Plan Premium Country Netherlands Device iPhone XS/Desktop Operating System iOS 12 Windows 10   Hi, I have an annual plan at the moment but i would like to go to a family subcription(wi...
  • user-removed
  • Not applicable
  • 513 Views
  • 2 replies
  • 0 likes
  • 513 Views
  • 2 replies
  • 0 likes

Codigo inválido

Cuando ingreso en códigoDe la tarjeta de regalo Aparece código inválido :'(

  • Casual Listener
  • Cuando ingreso en código De la tarjeta de regalo  Aparece código inválido :'(
  • Brunelicia
  • Community Legend
  • 558 Views
  • 3 replies
  • 0 likes
  • Spotify
  • 558 Views
  • 3 replies
  • 0 likes

Spotify €0,99 offer doesn’t claim

PlanPremiumCountryNetherlqnds Device(iPhone 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey, I recently made a new spotify account and with that also bought the offer of 3 months premium for €0,99. It got charged fr...

  • Casual Listener
  • Plan Premium Country Netherlqnds  Device (iPhone 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hey, I recently made a new spotify...
  • Billy-J
  • Spotify Star
  • 779 Views
  • 3 replies
  • 0 likes
  • offer
    Premium
    Spotify
  • 779 Views
  • 3 replies
  • 0 likes

Subscriptions!

PlanFree/PremiumCountry United Kingdom DeviceNokia 3Operating SystemAndroidMy wife and I tried singing up to the 3 months premium for 99p, she's managed to get hers, but with me, it first said that a free trial has already been used with my account, ...

  • Newbie
  • Plan Free/Premium Country  United Kingdom   Device Nokia 3 Operating System Android My wife and I tried singing up to the 3 months premium for 99p, she's managed to get hers, but w...
  • Billy-J
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
  • 241 Views
  • 1 replies
  • 0 likes