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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

195101 Views

123 replies

12 likes

  • 195101 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22183 Views

28 replies

4 likes

  • 22183 Views
  • 28 replies
  • 4 likes

Superuser Contribution 3 months Premium trial suddely

PlanFree/PremiumCountry DeviceI used my windows 10 laptopOperating SystemWindows 10 My Question or IssueHello,I've tried for hours to find solutions on here and opened many links and followed advice that was already shared. But nothing seems to be wo...

Visitor

Plan Free/Premium Country   Device I used my windows 10 laptop Operating System Windows 10   My Question or Issue Hello, I've tried for hours to find solutions on here and opened...

Mario

Spotify Legend

700 Views

1 replies

0 likes

  • 700 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paiement annuel au lieu de mensuel

Bonjour la communauté ! J'ai un compte premium payé mensuellement depuis plusieurs années (France). Ayant changé de carte, le dernier paiement n'a pas fonctionné. J'ai donc actualisé mes coordonnées bancaires et bien que ce soit toujours indiqué "Pai...

Visitor

Bonjour la communauté !   J'ai un compte premium payé mensuellement depuis plusieurs années (France). Ayant changé de carte, le dernier paiement n'a pas fonctionné. J'ai donc actualisé mes coo...

Petya

Community Legend

7298 Views

1 replies

0 likes

paiement
  • 7298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro en prueba gratis

Pedí una prueba de 60 días gratis, leí los términos y condiciones y decía que no se me cobraría nada hasta terminar el periodo de prueba que es el 04-06-2019 y se me hizo un cargo en mi tarjeta de suscripción premium el mismo día que hice mi cuenta y...

Newbie

Pedí una prueba de 60 días gratis, leí los términos y condiciones y decía que no se me cobraría nada hasta terminar el periodo de prueba que es el 04-06-2019 y se me hizo un cargo en mi tarjeta de su...

Ivan

Spotify Legend

3368 Views

3 replies

0 likes

  • 3368 Views
  • 3 replies
  • 0 likes

Solved!! Free 3 month

hello, why didn't I get a 3 month free premium? it was written that when I buy for a month I get 3 months free ...

Casual Listener

hello, why didn't I get a 3 month free premium? it was written that when I buy for a month I get 3 months free ...

Billy-J

Spotify Star

1139 Views

3 replies

0 likes

  • 1139 Views
  • 3 replies
  • 0 likes

I can´t change my payment info

PlanPremiumCountryColombiaDeviceiPhone 8 Plus Hey! I'm not sure if I can post payment issues here, but I couldn't find any other item.Well, I have the following problem: Recently, I cancelled my credit card and got another one, so I tried to change m...

Visitor

Plan Premium Country Colombia Device iPhone 8 Plus   Hey! I'm not sure if I can post payment issues here, but I couldn't find any other item. Well, I have the following problem: Recently...

Billy-J

Spotify Star

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Spotify 3 month subscription

My Question or Issue I bought a 3 month membership yesterday in Los Angeles CA and when I was redeeming the code it told me it couldn’t redeem it so I called and the lady told me it’s ready to be activated but theirs a issue with the PIN ID because I...

Visitor

My Question or Issue   I bought a 3 month membership yesterday in Los Angeles CA and when I was redeeming the code it told me it couldn’t redeem it so I called and the lady told me it’s ready ...

Billy-J

Spotify Star

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

A valid mail from spotify or a scam?

Hi, got a mail from an account that seems to be Spotify Support but I'm not sure if it's not a scam. The button re-directs to a page: larsen. com. ar/ prueba/ ipaltam/ html/ (without spaces), the mail itself comes from a sender named "no-reply (at) i...

Visitor

Hi, got a mail from an account that seems to be Spotify Support but I'm not sure if it's not a scam. The button re-directs to a page: larsen. com. ar/ prueba/ ipaltam/ html/ (without spaces), the mai...

Emilia_8

Community Legend

953 Views

1 replies

0 likes

  • 953 Views
  • 1 replies
  • 0 likes

boleto

olá,mudei a forma de pagamento para boleto e gostaria de saber se irá chegar por email ou terei q gerar um todo mês pq o primeiro n chegou

Visitor

olá,mudei a forma de pagamento para boleto e gostaria de saber se irá chegar por email ou terei q gerar um todo mês pq o primeiro n chegou 

Bittencourt

Spotify Star

783 Views

1 replies

0 likes

forma
  • 783 Views
  • 1 replies
  • 0 likes

Commercials playing on premium

PlanPremiumCountrySlovakiaDevicePCOperating SystemWindows 10 My Question or IssueWhy do I have to listen to aggressive political ads when I pay a premium account. You angry me today !!!Political advertisements of SMER and VLAST Today 7:30 (CET) twice...

Casual Listener

Plan Premium Country Slovakia Device PC Operating System Windows 10   My Question or Issue Why do I have to listen to aggressive political ads when I pay a premium account. You angry m...

Billy-J

Spotify Star

667 Views

3 replies

0 likes

  • 667 Views
  • 3 replies
  • 0 likes

I received a gift card with 1 free moth of premium, now it's over I can't get 3 months premium anymo

PlanFreeCountryNetherlandsDeviceSamsungGalaxy 7Operating SystemAndroid Oreo My Question or IssueCan't get 3 months free

Visitor

Plan Free Country Netherlands Device SamsungGalaxy 7 Operating System Android Oreo   My Question or Issue Can't get 3 months free

Emilia_8

Community Legend

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda, no me deja pagar mi cuenta con mi tarjeta de crédito

Hola buen día, he intentado pagar mi cuenta Premium con mi tarjeta de crédito habitual y no me deja, intente con otra tarjeta y tampoco me es posible, alguien me puede ayudar, saludos que tengan un buen día

Newbie

Hola buen día,   he intentado pagar mi cuenta Premium con mi tarjeta de crédito habitual y no me deja, intente con otra tarjeta y tampoco me es posible, alguien me puede ayudar, saludos q...

Xenia

Moderator

836 Views

3 replies

0 likes

  • 836 Views
  • 3 replies
  • 0 likes

Superuser Contribution Gift card cant be redeemed

PlanFreeCountryQatarDeviceiPhone x and Alienware laptop I bought a Spotify gift card 10 dollar (us) from my local provider of technology and gift cards, when I tried redeeming it, it didn't work and said: Something went wrong. Try again, or get help....

Casual Listener

Plan Free Country Qatar Device iPhone x and Alienware laptop   I bought a Spotify gift card 10 dollar (us)  from my local provider of technology and gift cards,   when I tried...

Katerina

Spotify Legend

1444 Views

3 replies

0 likes

  • 1444 Views
  • 3 replies
  • 0 likes

question about switching to duo

PlanPremiumCountryPolandDeviceMI 8 LITEOperating SystemAndroid My Question or IssueI wanted to switch my premium plan to duo but like 3 days ago i payed for my normal premium.I was wondering that if i switch to duo will the remaining days be upgraded...

Visitor

Plan Premium Country Poland Device MI 8 LITE Operating System Android   My Question or Issue I wanted to switch my premium plan to duo but like 3 days ago i payed for my normal premium...

Billy-J

Spotify Star

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

3 moths

PlanPremiumCountryPortugalDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I subscribed to the premium plan but did not receive the 3 month offer. How can I rec...

Casual Listener

Plan Premium Country Portugal Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I ...

Billy-J

Spotify Star

687 Views

3 replies

0 likes

  • 687 Views
  • 3 replies
  • 0 likes

Premium

When I first got Spotify I got a free 30 day trial on premium, the thing is, it never gave me offline listening. It been 2 weeks since I’ve had my free trial and I’m really annoyed now because I can’t skip songs that I don’t want and I can’t play son...

Visitor

When I first got Spotify I got a free 30 day trial on premium, the thing is, it never gave me offline listening. It been 2 weeks since I’ve had my free trial and I’m really annoyed now because I can’...

Brunelicia

Community Legend

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Premium and the amount got deducted from my bank account.

I had paid for Premium access yesterday and 119 got deducted from my account. But I havent received any intimation from Spotify in email or in the app or web profile. Now I have bought Family access and I would like that amount to be refunded irrespe...

Visitor

I had paid for Premium access yesterday and 119 got deducted from my account. But I havent received any intimation from Spotify in email or in the app or web profile. Now I have bought Family access ...

Mario

Spotify Legend

1086 Views

1 replies

0 likes

  • 1086 Views
  • 1 replies
  • 0 likes

German Mastercard Austrian University

Hello everybody, i have an issue. I am from Germany but life an study in Austria. I wanted to create a Spotify Premium Student Account. My Austrian Student Identity already got verified. Problem now is, that i can't finish because my German Mastercar...

Casual Listener

Hello everybody,   i have an issue. I am from Germany but life an study in Austria. I wanted to create a Spotify Premium Student Account. My Austrian Student Identity already got verified. Pro...

Maxim

Spotify Star

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Payment

I've paid my subscription and when i open spotify they still ask me to pay it , can you help me with that ?

Visitor

I've paid my subscription and when i open spotify they still ask me to pay it , can you help me with that ?

Brunelicia

Community Legend

746 Views

1 replies

0 likes

  • 746 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed credit card can't update payment

I had to change my credit card, I have a premium account but when I try to update the payment information it does not give me the option of continuing with Premium account of 10$ a month, I can only buy Premium Family account, which I have no use for...

Casual Listener

I had to change my credit card,  I have a premium account but when I try to update the payment information it does not give me the option of continuing with Premium account of 10$ a month, I can...

Ivan

Spotify Legend

489 Views

4 replies

0 likes

Premium
  • 489 Views
  • 4 replies
  • 0 likes