Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75481 Views
20 replies
101 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140433 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80915 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
270765 Views
159 replies
13 likes
PlanPremiumCountryIndia My Question or IssueHi,I recently changed my premium subscription to the student discount and was charged a second time. Once for the regular subscription at the start for the month, and again yesterday, when I tried switching...
Plan Premium Country India My Question or Issue Hi, I recently changed my premium subscription to the student discount and was charged a second time. Once for the regular subscription ...
Spotify Legend
564 Views
1 replies
0 likes
PlanFreeCountryUSA DeviceiPhone 11Operating SystemiOS 13 My Question or IssueI’ve tried starting my 1 month of premium for free trial but it doesn’t let me. It says I’ve already done it but I have never used premium on this account.
Plan Free Country USA Device iPhone 11 Operating System iOS 13 My Question or Issue I’ve tried starting my 1 month of premium for free trial but it doesn’t let me. It says I’...
Spotify Legend
449 Views
1 replies
0 likes
So, my mom bought me a $60 Spotify Premium Gift card, which would allow me to have Premium for 6 months. So when I got home, I tried to get it put on my phone as soon as I can because I wanted to listen to my music very badly, but when I go to put it...
So, my mom bought me a $60 Spotify Premium Gift card, which would allow me to have Premium for 6 months. So when I got home, I tried to get it put on my phone as soon as I can because I wanted to lis...
Community Legend
805 Views
1 replies
0 likes
I'm trying to change to Spotify Duo. It says that my current family member will be converted to the free Spotify. But I want my daughter (the only other member of the household) to be the second Duo member. How do I do this as part of the plan-change...
I'm trying to change to Spotify Duo. It says that my current family member will be converted to the free Spotify. But I want my daughter (the only other member of the household) to be the second Duo ...
Community Legend
1039 Views
1 replies
0 likes
Plan PremiumCountry CanadaMy Question or IssueCan I suspended by account for a few months until this COVID-19 thing is over? Or if I have to cancel when I'm ready to sign up again, will all my playlists, etc be there; i.e. will I use the same usernam...
Plan Premium Country Canada My Question or Issue Can I suspended by account for a few months until this COVID-19 thing is over? Or if I have to cancel when I'm ready to sign up again, will...
Casual Listener
5321 Views
4 replies
0 likes
I have a Premium Sub, and pay yearly. But now i cant find any info on a yearly sub? Dont want to pay montly, only yearly. Please help.
I have a Premium Sub, and pay yearly. But now i cant find any info on a yearly sub? Dont want to pay montly, only yearly. Please help.
Moderator
1496 Views
4 replies
0 likes
PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS 10 My Question or IssueMy recent debit card has been shut off due to fraudulent activities. I am receiving a new debit card in the mail in the next 5-7 business days. However, my premium spotify...
Plan Premium Country USA Device iPhone 8 Operating System iOS 10 My Question or Issue My recent debit card has been shut off due to fraudulent activities. I am receiving a ne...
Spotify Star
2307 Views
1 replies
0 likes
PlanFree/PremiumCountryMexicoOperating System Android My Question or IssueI started using spotify premium with the 30 days free option. For doing so i had to register a credit card. The 30 days are about to end and i wanted to change my payment mode ...
Plan Free/Premium Country Mexico Operating System Android My Question or Issue I started using spotify premium with the 30 days free option. For doing so i had to register a credit...
Spotify Star
1054 Views
1 replies
1 likes
PlanPremiumCountryPoland My Question or IssueHi, I have one, simple question for you, guys. If I buy a Premium Duo, it will create new account for other member or what?
Plan Premium Country Poland My Question or Issue Hi, I have one, simple question for you, guys. If I buy a Premium Duo, it will create new account for other member or what?
Moderator
712 Views
1 replies
0 likes
I had a premium Spotify account and all of a sudden when trying to log in, it has disappeared together with all my playlist. Apart from that, the user name now has become a number of 10-12 digits. This wouldn't be a problem if at least I could be abl...
I had a premium Spotify account and all of a sudden when trying to log in, it has disappeared together with all my playlist. Apart from that, the user name now has become a number of 10-12 digits. Th...
Moderator
439 Views
1 replies
0 likes
PlanPremiumCountryGermany My Question or IssueHi, in March 2020 I was charged doubled with 9,99 EUR. Can you please refund one charge? Or can you send me an Email Adress or contact data, to which I can refer? Thanks for your help,
Plan Premium Country Germany My Question or Issue Hi, in March 2020 I was charged doubled with 9,99 EUR. Can you please refund one charge? Or can you send me an E...
Roadie
332 Views
1 replies
0 likes
I had the Spotify Premium subscription with the free Hulu. I changed my subscription to the Premium for Students and was able to activate Showtime, but not Hulu. Instead of Hulu saying "Activate Now" in "Your Services" it says "Start Watching." I del...
I had the Spotify Premium subscription with the free Hulu. I changed my subscription to the Premium for Students and was able to activate Showtime, but not Hulu. Instead of Hulu saying "A...
Moderator
1082 Views
1 replies
0 likes
PlanPremiumCountryIndiaMy Question or IssueHi, I signed up for a single premium plan on a debit card, and put it as a monthly subscription. The money for the first month has been deducted from my bank account, but my Spotify account still shows me to...
Plan Premium Country India My Question or Issue Hi, I signed up for a single premium plan on a debit card, and put it as a monthly subscription. The money for the first month has been deducted f...
Spotify Legend
505 Views
1 replies
0 likes
PlanFree/PremiumCountryCanada DeviceiPhone XR Operating SystemiOS 13.3.1 My Question or IssueIs it possible to buy 6 months premium with a debit card? Or do I have to pay with paysafecard?
Plan Free/Premium Country Canada Device iPhone XR Operating System iOS 13.3.1 My Question or Issue Is it possible to buy 6 months premium with a debit card? Or do I have ...
Spotify Star
1169 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceAllOperating SystemAll My Question or IssueI was part of my family's plan (under my sister's name, but paid for by Mom). My mom forgot about that and disputed payment with credit card company. I received an email ...
Plan Premium Country United States Device All Operating System All My Question or Issue I was part of my family's plan (under my sister's name, but paid for by Mom). My mom forgot ab...
Casual Listener
515 Views
1 replies
0 likes
Hi, Got a duo plan, but I am unable to add my wife into the plan, even if we input the exact same address as what is declared in my account, it always say we have to live in the same country. We do... Anybody can help, haven't found a way to chat wit...
Hi, Got a duo plan, but I am unable to add my wife into the plan, even if we input the exact same address as what is declared in my account, it always say we have to live in the same ...
Moderator
709 Views
1 replies
0 likes
PlanPremium for StudentsCountryUnited StatesDeviceMacbook Pro late 2016Operating SystemiOS 10.13.6 My Question or IssueI was subscribed to the Premium for Students plan last year, and I was not notified that I need to renew my subscription every year...
Plan Premium for Students Country United States Device Macbook Pro late 2016 Operating System iOS 10.13.6 My Question or Issue I was subscribed to the Premium for Students plan last ...
Moderator
740 Views
1 replies
0 likes
i topped up yesterday with Vodefone and i added the extra €5 for spotify premium and it said it was gone through. Vodefone then sent me the link to complete the premium purchase but when i pressed on the link it said by subscription would renew on th...
i topped up yesterday with Vodefone and i added the extra €5 for spotify premium and it said it was gone through. Vodefone then sent me the link to complete the premium purchase but when i pressed on...
Moderator
739 Views
1 replies
0 likes
PlanPremiumCountryPerúOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI canceled Spotify premium on March 31 because I didn't want to have it anymore, but they charged me on April 1 anyway, so I want a refund.
Plan Premium Country Perú Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I canceled Spotify premium on March 31 because I didn't want to have it any...
Roadie
380 Views
1 replies
0 likes
PlanPremiumCountryGerman version, living in Bulgaria Device(iPhone 5SE)Operating System(iOS 13.3.1) My Question or Issue I tried to unsubscribe few days ago and I thought it was done successfully although I did’t recieve an e-mail with confirmation.T...
Plan Premium Country German version, living in Bulgaria Device (iPhone 5SE) Operating System (iOS 13.3.1) My Question or Issue I tried to unsubscribe few days ago and...
Casual Listener
451 Views
2 replies
0 likes
