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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Hey, I am currently abroad ( german in norway ) and upgraded my sportify to spotify premium. I already got the receipt for the upgrade via mail, but it doenst work. Any suggestions how to fix that problem ?
O valor que aparece “em lançamento” no meu cartão de crédito é de 10 reais. Passou duas vezes o mesmo valor quando assinei o Premium (ou seja, 20 reais)! Já fazem uns 5 dias e não consigo acessar a conta como Premium. Pra mim, aparece como se eu esti...
Meu plano família tá tirando os integrantes por alegar que eles não estão registrados no mesmo endereço, sendo que estao.
Country RomaniaDeviceWindows PCs, Playstation 4, iPhone 8 plus My Question or Issue Hello,A while ago I set up a reccurring payment for spotify premium through my Playstation account. All went well until this month when even though the payment was co...
Yesterday I cleared the cache and saved data, but I could not remember my login information to my premium account. Is there any way to retrieve it?
I had a family plan that expired and I can not renew any other plans.
Hi, I am triying to upgrade my account but both of my credit cards aren't accepted. How can I solve this problem.( My banks said, there is no problem with them.)
Paguei 2 vezes o premium por 3 meses pre pago...acumula pra 6? Nao consigo um tel pra ligar!
Hallo,ich habe gerade aus versehen von der monatlichen Zahlungsweise fuer meinen Premiumaccount auf die jaehrliche Zahlungsweise gewechselt.Eigentlich wollte ich vom normalen Premium auf Familiy Premium wechseln... Kann ich jetzt trotzdem einfach auf...
I am moving countries from Chile to Argentina and need to change credit card and therefore subscription country. I follow the steps indicated by spotify but the option to change country never appears after filling in new credit card info. as indicate...
Compre hoy premium y no me funciona
We have a Premium for Family subscription. Two family members have the same Apple ID account but should have separate Spotify accounts. However, Spotify treats them as if they are the same. How do we fix this?
Hi, I am currently under the student plan, however I was charged $9.90 (the standard price) as shown. There should be an error in Spotify's payment & hence is there any way to get a refund?
Why do all of my downloads got deleted after expiration of my Premium subscription? It was due for like a couple of days and I forgot to pay it actually, thus I was over the due date. Then, once I paid it again, I found out that all of my downloaded ...
How come your webpage allowed me to sign up for the family plan, offered me the promotion, and quoted me a price in Canadian dollars if I am ineligible as a Canadian for the home mini for free?? Did I just upgrade for no reason?? CountryCanada
Okay, so I was wondering about getting premium, but I want to know if I can still get the perks of premium, but still be able to listen to the ads. I like listening to ads in the night for some reason, but is there a way I can get premium with all it...
Foi cobrado na minha conta o valor de 10 reais que foi cobrado 2 vezes. Gostaria do reembolso.
PlanPremiumCountryCanadaDeviceMultiple devices (Galaxy S5, S9+, Windows 7 desktop, Xbox One, Samsung Note Edge)Operating SystemLastest on all devices listed above My Question or Issue Trying to add my son to my Premium Family plan. I have already add...
I just bought Spotify Premium for Students and it charged my account twice. Does anybody know how to fix it?
PremiumCountry IndonesiaDevice(OPPO F7)Operating System(Android Oreo) My Question or Issue Does 1-day Spotify Premium provides access for 24 Hours or only until 24:00? Thanks