Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129075 Views

69 replies

9 likes

Premium for Family
  • 129075 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57647 Views

87 replies

4 likes

  • 57647 Views
  • 87 replies
  • 4 likes

Superuser Contribution I want to close my account and open a new one

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Katerina

Spotify Legend

603 Views

3 replies

0 likes

  • 603 Views
  • 3 replies
  • 0 likes

I can't login to Hulu anywhere

PlanPremiumCountryU.S.DeviceiPhone X, Windows 10 PCOperating SystemiOS 13.2.2, Windows10 My Question or IssueI have activated my Hulu account through Spotify and I have been able to watch Hulu on my phone for a while now, but I've never been able to ...

Casual Listener

Plan Premium Country U.S. Device iPhone X, Windows 10 PC Operating System iOS 13.2.2, Windows10   My Question or Issue I have activated my Hulu account through Spotify and I have been ...

KossB

Roadie

2345 Views

4 replies

0 likes

  • 2345 Views
  • 4 replies
  • 0 likes

Not eligible for Spotify Premium

PlanPremium at the momentCountryBEDevice(Huawei Mate 20, Windows PC)Operating System(Android Pie, Windows 10,) My Question or IssueHi. I have an issue with Spotify Premium for 3 days now. I do have premium right now, paid via PayPal, but I'm trying t...

Newbie

Plan Premium at the moment Country BE Device (Huawei Mate 20, Windows PC) Operating System (Android Pie, Windows 10,)   My Question or Issue Hi. I have an issue with Spotify Premium fo...

Maxim

Spotify Star

6831 Views

2 replies

0 likes

  • 6831 Views
  • 2 replies
  • 0 likes

Charged twice per month

PlanPremiumCountryEnglandDeviceiPhone 7Operating SystemiOS 10 My Question or IssuePaypal said the payment failed and it will be charged once again. but my money charged twice on this Wednesday and today. i checked my bank account, it confirmed.

Visitor

Plan Premium Country England Device iPhone 7 Operating System iOS 10   My Question or Issue Paypal said the payment failed and it will be charged once again. but my money charged twice...

OneByBoo

Roadie

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Why did my abo change by itself?

[snip - Community Moderator edit for personal details]   Plan Premium Country Germany Device iPhone 7 Operating System iOS 13.2 My Question or Issue Hey, I was using the standard premium abo the whole time. I was paying 9,99€ and suddenly the spotify...

Casual Listener

[snip - Community Moderator edit for personal details]   Plan Premium Country Germany   Device iPhone 7 Operating System iOS 13.2   My Question or Issue Hey, I was u...

OneByBoo

Roadie

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Xbox Game Pass Spotify Premium Promotional Offer Not Working

i came across a offer 6 month of spotify premium with Xbox game pass,after the purchase i waited to receive message once i received a message with unique linki clicked on it which to me to a web pagewith start trial page after clicking on the start t...

Regular

i came across a offer 6 month of spotify premium with Xbox game pass, after the purchase i waited to receive message  once i received a message with unique link i clicked on it which to me to...

Katerina

Spotify Legend

1936 Views

2 replies

0 likes

  • 1936 Views
  • 2 replies
  • 0 likes

Premium

PlanFree/PremiumCountrySweden Operating SystemWindows 10My Question or IssueI received an ad stating "3 months free". Upon clicking on it, the page I was forwarded to, then said Premium for 99kr (SEK) for 3 months (with 99kr/month after that). What i...

Visitor

Plan Free/Premium Country Sweden   Operating System Windows 10 My Question or Issue I received an ad stating "3 months free". Upon clicking on it, the page I was forwarded to, then said ...

Billy-J

Spotify Star

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Premiere works on Daughter's PC but not on mine

I have paid for Premiere and it works my Daughter's PC but it doesn't show up on my PC. What can I do?PlanPremiumCountryusaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or Issue

Newbie

I have paid for Premiere and it works my Daughter's PC but it doesn't show up on my PC.  What can I do? Plan Premium Country usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) ...

user-removed

Not applicable

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Xbox Game pass offer

I Cant redeem my game pass 6 month trial it gives me this Error It looks like you’re not eligible for that offer, but we found more for you. PlanFree/PremiumCountryUSADeviceXbox One XOperating SystemWindows 10 (Talking from) My Question or IssueI Wan...

Visitor

I Cant redeem my game pass 6 month trial it gives me this  Error It looks like you’re not eligible for that offer, but we found more for you.   Plan Free/Premium Country USA Device Xb...

Billy-J

Spotify Star

771 Views

1 replies

0 likes

  • 771 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment failed

I used up all the credit on my card for this month, so the Spotify payment for my Family account was denied. In a few days the card should return available, but what should I do as of now?

Casual Listener

I used up all the credit on my card for this month, so the Spotify payment for my Family account was denied.   In a few days the card should return available, but what should I do as of now?

Peter

Spotify Legend

1068 Views

3 replies

0 likes

  • 1068 Views
  • 3 replies
  • 0 likes

Romania users are not allowed to pay with PayPal™

Plan Premium (Free For Now)Country Romania (Turda, Cluj County)Devices Samsung S7 Edge (2016), Samsung A40 (2019), ASUS Desktop PC (2014+)Operating System Android 8, Android 9, Windows 10 My Question or IssueI just wanted to buy premium and I am not ...

Visitor

Plan Premium (Free For Now) Country Romania (Turda, Cluj County) Devices Samsung S7 Edge (2016), Samsung A40 (2019), ASUS Desktop PC (2014+) Operating System Android 8, Android...

OneByBoo

Roadie

1684 Views

1 replies

0 likes

paypal
PayPal™
PP
RO
romania
ROU
  • 1684 Views
  • 1 replies
  • 0 likes

Spotify Premium abroad / Revolut / N26

Hello,Suggestion : accept Revolut or N26 cards payment method when living abroad // decorrelate country residence location and credit card nationality. I created my premium account in France but I’m living in Vietnam now for several years. According ...

Visitor

Hello, Suggestion : accept Revolut or N26 cards payment method when living abroad // decorrelate country residence location and credit card nationality.   I created my premium account in ...

osornios

Spotify Star

1736 Views

1 replies

0 likes

  • 1736 Views
  • 1 replies
  • 0 likes

PAGAMENTO VIA BOLETO

BOM DIA, REALIZEI O PAGAMENTO DO BOLETO DIA 19/11 E AINDA NÃO RECEBI A CONFIRMAÇÃO DO PAGAMENTO.

Casual Listener

BOM DIA, REALIZEI O PAGAMENTO DO BOLETO DIA 19/11 E AINDA NÃO RECEBI A CONFIRMAÇÃO DO PAGAMENTO.

Bittencourt

Spotify Star

565 Views

3 replies

0 likes

  • 565 Views
  • 3 replies
  • 0 likes

Solved!! [Subscription] Premium overcharged

PlanPremiumCountrySingaporeDeviceGoogle Pixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn the last day & a few hours before my mobile service provider billing cycle (15th November) ends, I applied for Spotify Premi...

Casual Listener

Plan Premium Country Singapore Device Google Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On the last day & a few hours before my mo...

Billy-J

Spotify Star

2524 Views

5 replies

0 likes

Subscription
  • 2524 Views
  • 5 replies
  • 0 likes

Charged twice for full subscriprion even though I registered for student.

I've had a premium account for students for a while now. When my card expired, so did the premium and I had to update my billing details. After I did that, Spotify charged me the normal premium price. I was surprised, but imagined I had made a mistak...

Visitor

I've had a premium account for students for a while now. When my card expired, so did the premium and I had to update my billing details. After I did that, Spotify charged me the normal premium price...

Emilia_8

Community Legend

682 Views

1 replies

0 likes

  • 682 Views
  • 1 replies
  • 0 likes

Solved!! Resuscribe 3 months promotion

Plan Premium 3 months promotionCountryColombiaDeviceXiaomi Redmi Note 5Operating SystemWindows 10 My Question or IssueI can't resuscribe my account to premium 3 months promotion. I used this same promotion before, but I canceled the service on Septem...

Regular

Plan  Premium 3 months promotion Country Colombia Device Xiaomi Redmi Note 5 Operating System Windows 10   My Question or Issue I can't resuscribe my account to premium ...

raulama1

Regular

2858 Views

12 replies

0 likes

3-months promotion
Payment Problems
Resuscribe
  • 2858 Views
  • 12 replies
  • 0 likes

Superuser Contribution West Attica University Ignored for Months

We have requested the entry of our University for more than 9 months already , without any progress. Yes, we know that "if your university isn’t on the list, you can request it to be added, and that it can take a minimum of 30 days.", but in the Shee...

Newbie

We have requested the entry of our University for more than 9 months already , without any progress.    Yes, we know that "if your university isn’t on the list, you can request ...

Katerina

Spotify Legend

801 Views

2 replies

0 likes

  • 801 Views
  • 2 replies
  • 0 likes

Free google mini speaker

I have not received the free google mini speaker due to being signed up through facebook. And the email that my facebook was started with no longer works. I have been a premium member for years and it seems I cannot find a solution to my issue. I wou...

Visitor

I have not received the free google mini speaker due to being signed up through facebook. And the email that my facebook was started with no longer works. I have been a premium member for years and i...

amogh92dr

Visitor

610 Views

1 replies

0 likes

  • 610 Views
  • 1 replies
  • 0 likes

Problems with the phone app

PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy 10 Operating SystemAndroid My Question or IssueFor some time now (over a month) the app on my phone has been having issues. Sometimes, when I'm listening to music on spotify and I lock the screen...

Regular

Plan Premium   Country United Kingdom   Device Samsung Galaxy 10   Operating System Android   My Question or Issue For some time now (over a month) the app on my phon...

Jose_M

Spotify Star

1152 Views

1 replies

0 likes

  • 1152 Views
  • 1 replies
  • 0 likes