Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 42003 Views
- 19 replies
- 1 likes
- 42003 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5340 Views
- 23 replies
- 2 likes
- 5340 Views
- 23 replies
- 2 likes
Credit card from a different region
Hello, I've recently moved to Canada from Russia which is not supported by Spotify. I want to buy Premium subscription but my payment is beig declined because my account is Canadian and my card was mad in Russia. I wonder if there is a wasu for me to...
- Hello, I've recently moved to Canada from Russia which is not supported by Spotify. I want to buy Premium subscription but my payment is beig declined because my account is Canadian and my card was m...
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- Spotify Star
- 291 Views
- 1 replies
- 0 likes
- 291 Views
- 1 replies
- 0 likes
Student Subscription ended early
PlanStudent PremiumCountryUnited StatesDeviceIphone 6s PlusOperating SystemWindows 10 My Question or Issue I ordered my subscription on the 5th and by the 15th the subscription had ended without any notice.
- Plan Student Premium Country United States Device Iphone 6s Plus Operating System Windows 10 My Question or Issue I ordered my subscription on the 5th and by the 15th the subsc...
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- Spotify Star
- 206 Views
- 3 replies
- 0 likes
- 206 Views
- 3 replies
- 0 likes
Can't register premium account.
Hey!I had family plan, though missed the mail to verify my address. My account turned into free plan. I've sendmyself invitation again. I cannot reconect my account with my facebook account (cannot register again with my facebook account, so my spoti...
- Hey! I had family plan, though missed the mail to verify my address. My account turned into free plan. I've sendmyself invitation again. I cannot reconect my account with my facebook acco...
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- Spotify Star
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
I have Spotify Premium and Hulu I can't watch... asks me to sign up for trial subscription???
PlanFree/PremiumCountry Device Operating System My Question or IssueI have Spotify Premium and Hulu I can't watch... asks me to sign up for trial subscription??? What am I supposed to do??? BOTH ARE ACTIVATED
- Plan Free/Premium Country Device Operating System My Question or Issue I have Spotify Premium and Hulu I can't watch... asks me to sign up for trial subscripti...
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- Spotify Star
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes
Why is Hulu asking me to pick a payment plan?
I have spotify premium and it says "free Hulu on us". Well that worked great for 24 hours. Now Hulu is prompting me to pay.
- I have spotify premium and it says "free Hulu on us". Well that worked great for 24 hours. Now Hulu is prompting me to pay.
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- Spotify Star
- 1743 Views
- 1 replies
- 0 likes
- 1743 Views
- 1 replies
- 0 likes
spotify premium service card
PlanFree/PremiumCountryGreeceDeviceLenovo YogaOperating SystemWindows My Question or IssueI went to Italy one week ago and I bought a 1 month premium gift card thing from a gaming shop. That was a few hours before leaving the airport. The code on the...
- Plan Free/Premium Country Greece Device Lenovo Yoga Operating System Windows My Question or Issue I went to Italy one week ago and I bought a 1 month premium gift card thing from a...
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- Spotify Star
- 591 Views
- 1 replies
- 0 likes
- 591 Views
- 1 replies
- 0 likes
502 Bad gateway when trying to activate Hulu
PlanPremiumCountryUnited StatesDeviceWindows PCOperating SystemWindows 10 My Question or IssueWhenever I try to activate the Hulu subscription, it takes me to a 502 bad gateway page. I'm using Google Chrome on Windows 10.
- Plan Premium Country United States Device Windows PC Operating System Windows 10 My Question or Issue Whenever I try to activate the Hulu subscription, it takes me to a 502 bad gatew...
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- Community Legend
- 3099 Views
- 1 replies
- 1 likes
- 3099 Views
- 1 replies
- 1 likes
Payment Failing
PlanPremiumCountry USDeviceHP Laptop / Iphone XOperating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10 / iOS 12My Question or IssueSpotify was unable to process payment for my Premium subscription this month. I did not receive any notificat...
- Plan Premium Country US Device HP Laptop / Iphone X Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 / iOS 12 My Question or Issue Spotify was unable to proces...
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- Spotify Star
- 341 Views
- 1 replies
- 2 likes
- 341 Views
- 1 replies
- 2 likes
American express not enabled for payment in India
When will spotify enable American express for payment in India? I do not have an alternate credit card and would like to get premium asap.
- When will spotify enable American express for payment in India? I do not have an alternate credit card and would like to get premium asap.
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- Newbie
- 828 Views
- 3 replies
- 1 likes
- 828 Views
- 3 replies
- 1 likes
using guest checkout to redeem google home mini
Hello I subsricbed to spotify premium and ordered the google home mini promo. On the Google page I checked out as guest and did not use a google account. Does that affect my eligibility for the free GHM? should I cancel and reorder using a google acc...
- Hello 🙂 I subsricbed to spotify premium and ordered the google home mini promo. On the Google page I checked out as guest and did not use a google account. Does that affect my eligibility for...
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- Spotify Star
- 402 Views
- 3 replies
- 0 likes
- 402 Views
- 3 replies
- 0 likes
Payment method update every month
Hello ! Every month I receive a message that my payment has failed, I update my payment method for the exact same card and it works, but again the next month it fails, I update the card, etc... Can I do something about it? Thanks!
- Hello ! Every month I receive a message that my payment has failed, I update my payment method for the exact same card and it works, but again the next month it fails, I update the car...
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- Casual Listener
- 256 Views
- 2 replies
- 0 likes
- 256 Views
- 2 replies
- 0 likes
Was billed Premium today when I have Family Plan
I have been paying for a Family Plan for months but today I was billed for the premium plan and now my family members cannot access there Accounts. How can I get this changed so I am billed for the correct plan?PlanFamily CountryCanada
- I have been paying for a Family Plan for months but today I was billed for the premium plan and now my family members cannot access there Accounts. How can I get this changed so I am billed for the c...
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- Spotify Star
- 291 Views
- 3 replies
- 0 likes
- 291 Views
- 3 replies
- 0 likes
Can't Redeem Spotify Gift Card
Hi, I purchased a $10 spotify gift card. When I tried to redeem the gift card it said the code was not valid. The gift card has been activated at the store, and I scratched the back myself. I have tried reloading the page, and nothing seems to work.S...
- Hi, I purchased a $10 spotify gift card. When I tried to redeem the gift card it said the code was not valid. The gift card has been activated at the store, and I scratched the back myself. I ...
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- Spotify Star
- 541 Views
- 1 replies
- 0 likes
- 541 Views
- 1 replies
- 0 likes
HELP PLEASE! Was charged twice in one month!
My Question or IssueI checked my bank account to see I've gotten charged twice this month, Once on 4/5/19 and again on 4/12/19. I only have one Spotify account and the 4/5/19 charge is not showing up on my reciept list.PlanPremiumCountryU.S.A.DeviceA...
- My Question or Issue I checked my bank account to see I've gotten charged twice this month, Once on 4/5/19 and again on 4/12/19. I only have one Spotify account and the 4/5/19 charge is not showing ...
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- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Can't order Google home despite having premium
PlanPremium FamilyCountryCanada My Question or IssueHey ! Dunno why, when I clic on "get your google home mini", and being already logged with my account with a Family Premium, it redirects me on a page asking me to subscribe to premium..... Can some...
- Plan Premium Family Country Canada My Question or Issue Hey ! Dunno why, when I clic on "get your google home mini", and being already logged with my account with a Fami...
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- Gig Goer
- 308 Views
- 3 replies
- 0 likes
- 308 Views
- 3 replies
- 0 likes
How do i unlink Hulu from my Premium account?
I recently accepted the Hulu offer associated with my premium account. In doing so, it re-activated an old Hulu account I used to pay separately for. I’ve now decided that I’d like to add the ‘live tv’ package to my Hulu Account but because Spotify i...
- I recently accepted the Hulu offer associated with my premium account. In doing so, it re-activated an old Hulu account I used to pay separately for. I’ve now decided that I’d like to add the ‘live t...
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- Spotify Star
- 4360 Views
- 3 replies
- 0 likes
- 4360 Views
- 3 replies
- 0 likes
Change family plan
PlanFree - but had been on a Family planCountryIreland DeviceSamsung S8 & PC My Question or IssueHi, I was previously on a family plan however I have moved address and want to sign up to a different family plan. Unfortunately spotify won't allow me t...
- Plan Free - but had been on a Family plan Country Ireland Device Samsung S8 & PC My Question or Issue Hi, I was previously on a family plan however I have moved address and...
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- Community Legend
- 207 Views
- 1 replies
- 0 likes
- 207 Views
- 1 replies
- 0 likes
Google Home Mini Promotion Inconvenience
PlanPremiumCountryCanada Device Samsung Galaxy 9Operating SystemAndroid Oreo Question So I've just ordered the the chalk colored Google Home Mini with the Canadian Spotify promotion. I'm actually really happy about the chalk color, but the only issue...
- Plan Premium Country Canada Device Samsung Galaxy 9 Operating System Android Oreo Question So I've just ordered the the chalk colored Google Home M...
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- Casual Listener
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
Voucher Pin wrong
I have a €60 voucher, the PIN number to redeem the subscription was damaged when it was been scratched, so I am missing the last few digits. Customer services have sent me here, is there anyway I can get a new pin to get my subscription?
- I have a €60 voucher, the PIN number to redeem the subscription was damaged when it was been scratched, so I am missing the last few digits. Customer services have sent me here, is there anywa...
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- Community Legend
- 414 Views
- 5 replies
- 0 likes
- 414 Views
- 5 replies
- 0 likes
Hulu activation
I subscribed to Spotify Premium and paid for 1 year. Do I still get Hulu? If so how do I activate it?
- I subscribed to Spotify Premium and paid for 1 year. Do I still get Hulu? If so how do I activate it?
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- Community Legend
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes