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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15209 Views
  • 27 replies
  • 3 likes
  • 15209 Views
  • 27 replies
  • 3 likes

What happens if I take my credit card info off during my free trial

Will i get my trial until it should expire(in January) or will it be cancelled in the moment i take my info?

  • Visitor
  • Will i get my trial until it should expire(in January) or will it be cancelled in the moment i take my info?  
  • OneByBoo
  • Roadie
  • 621 Views
  • 1 replies
  • 0 likes
  • 621 Views
  • 1 replies
  • 0 likes

I want to pay for my spotify premium account using a smart carrier but it keeps on telling me that ‘

I want to pay for my spotify premium account using a smart carrier but it keeps on telling me that ‘Something is wrong' what should i do? I really want to listen to spotify

  • Visitor
  • I want to pay for my spotify premium account using a smart carrier but it keeps on telling me that ‘Something is wrong' what should i do? I really want to listen to spotify
  • OneByBoo
  • Roadie
  • 708 Views
  • 1 replies
  • 0 likes
  • 708 Views
  • 1 replies
  • 0 likes

Solved!! Romanian Student Discount

Hi there! I'm a Spotify user from Romania. I just got the premium version. I am also a student and I want to activate the student subscription. How can I do that? Is it available in my country? If not, when it'll be available. Thanks!

  • Casual Listener
  • Hi there! I'm a Spotify user from Romania. I just got the premium version. I am also a student and I want to activate the student subscription. How can I do that? Is it available in my country? If no...
  • swordfish77
  • Visitor
  • 7875 Views
  • 2 replies
  • 8 likes
  • 7875 Views
  • 2 replies
  • 8 likes

Can Giftcards extend Membership?

So I already have a premium membership by buying a 3 months gift card and now I'm buying it again. But I'm kinda worried if it going to extend my premium plan. Sorry if my English is kinda bad, but can a gift card extend the membership?

  • Newbie
  • So I already have a premium membership by buying a 3 months gift card and now I'm buying it again. But I'm kinda worried if it going to extend my premium plan. Sorry if my English is kinda bad, but c...
  • OneByBoo
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Miles & More coupon

Hi!Am I collection Miles (bonus points) with the Miles & More system offered by the airline Lufthansa. In the Miles & More shop, I ordered a 60€ coupon for Spotify using those points. The description said that it will work with any German Spotify acc...

  • Newbie
  • Hi! Am I collection Miles (bonus points) with the Miles & More system offered by the airline Lufthansa. In the Miles & More shop, I ordered a 60€ coupon for Spotify using those points. The d...
  • OneByBoo
  • Roadie
  • 873 Views
  • 1 replies
  • 0 likes
  • 873 Views
  • 1 replies
  • 0 likes

Charged twice

Hi, I pay 14.99 euros per month for Spotify Family. This month I was charged the usual 14.99 and then an additional 9.99 as a separate transaction on top. What is this and how do i get my money back? Its not listed on my payment list in my account bu...

  • Visitor
  • Hi,   I pay 14.99 euros per month for Spotify Family. This month I was charged the usual 14.99 and then an additional 9.99 as a separate transaction on top. What is this and how do i get my mo...
  • OneByBoo
  • Roadie
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Solved!! Cancel subscription on another account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have subscribed to premium Spotify on someone else device, paying from my credit card, now...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • OneByBoo
  • Roadie
  • 1233 Views
  • 1 replies
  • 0 likes
  • 1233 Views
  • 1 replies
  • 0 likes

Family Subscription 3 months free

PlanFamily PremiumCountryCanadaDevicePixel 2 XL/PCOperating SystemAndroid 10, Windows 10 My Question or IssueI was using the free subscription when I saw advertised on my phone the family plan premium with a mention of 3 free months (I saved a screen...

  • Casual Listener
  • Plan Family Premium Country Canada Device Pixel 2 XL/PC Operating System Android 10, Windows 10   My Question or Issue I was using the free subscription when I saw advertised on my pho...
  • Billy-J
  • Spotify Star
  • 851 Views
  • 3 replies
  • 0 likes
  • 851 Views
  • 3 replies
  • 0 likes

Why am i being charged 3 times a month when i only have 2 accounts?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing Premium for Premium Duo

PlanPremiumCountryPerúCurrently, I have the Premium Plan. I want to change to a Premium Duo Plan, but I have just payed for September in my Premium Plan. I am wondering if I’ll be charged the whole new plan again, or if I’lo be charged he difference ...

  • Visitor
  • Plan Premium Country Perú Currently, I have the Premium Plan. I want to change to a Premium Duo Plan, but I have just payed for September in my Premium Plan. I am wondering if I’ll be charged the...
  • Katerina
  • Spotify Legend
  • 3047 Views
  • 2 replies
  • 0 likes
  • 3047 Views
  • 2 replies
  • 0 likes

Superuser Contribution Moving out on my own

I will soon be moving out on my own and will need to get off my parents family plan. How do I create my own account and move all my music over?

  • Casual Listener
  • I will soon be moving out on my own and will need to get off my parents family plan.  How do I create my own account and move all my music over?
  • Katerina
  • Spotify Legend
  • 3526 Views
  • 2 replies
  • 0 likes
  • 3526 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancelling 3 month free trial for students

PlanPremiumCountryUKDeviceiPhone 7 Operating SystemiOS 10My Question or Issuei have just signed up for the 3 months free premium for students, but I want to cancel the subscription now so that I do not get charged in 3 months time. If I cancel it now...

  • Visitor
  •   Plan Premium Country UK Device iPhone 7  Operating System iOS 10 My Question or Issue i have just signed up for the 3 months free premium for students, but I want to cancel the ...
  • Katerina
  • Spotify Legend
  • 2176 Views
  • 2 replies
  • 0 likes
  • 2176 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How to get premium if 30 days trial expired while ago

I cancelled Premium before the end of 30 days free trial.How can i subscribe to Premium now. There is no possibility on the website for subscription again without using the trial again but this doesn't work of course.

  • Casual Listener
  • I cancelled Premium before the end of 30 days free trial. How can i subscribe to Premium now. There is no possibility on the website for subscription again without using the trial again but this doe...
  • LieveKoen
  • Casual Listener
  • 2436 Views
  • 5 replies
  • 0 likes
  • 2436 Views
  • 5 replies
  • 0 likes

Problems paying with a prepaid card

Plan Free/Premium Country Chile Hi, I'm from Chile and I use a prepaid card created in Chile that has the same characteristics as a credit card to pay Spotify Premium.Last month I forgot to load the prepaid card, so the Spotify monthly payment was no...

  • Casual Listener
  •   Plan Free/Premium Country  Chile Hi, I'm from Chile and I use a prepaid card created in Chile that has the same characteristics as a credit card to pay Spotify Premium. Last mo...
  • Luan
  • Spotify Star
  • 1232 Views
  • 6 replies
  • 0 likes
  • 1232 Views
  • 6 replies
  • 0 likes

Lost Hulu access because of Credit card change

I changed my billing to a differnt credit card and lost hulu! I want it back or i will cancel!

  • Casual Listener
  • I changed my billing to a differnt credit card and lost hulu!   I want it back or i will cancel!
  • waxedfish
  • Casual Listener
  • 1379 Views
  • 3 replies
  • 2 likes
  • 1379 Views
  • 3 replies
  • 2 likes

Are the free player user's being pressure into buying Premium?

PlanFreeCountryCanadaDevice Aspire TC ATC-705-ER52Operating SystemWindows 10So after i posted for help 2 weeks ago i got the reply to uninstall spotify and delete any folder left of reset my comp and re download the app again yet the same problem is ...

  • Casual Listener
  •   Plan Free Country Canada Device  Aspire TC ATC-705-ER52 Operating System Windows 10 So after i posted for help 2 weeks ago i got the reply to uninstall spotify and delete an...
  • Adam1483
  • Casual Listener
  • 873 Views
  • 3 replies
  • 0 likes
  • 873 Views
  • 3 replies
  • 0 likes

Solved!! What happens if I join a family subsciption with an existing premium account?

Plan: Premium -> FamilyCountry: GermanyDevice: Google Pixel 2 My Question or Issue:The title already sums it up. I joined my families subscription with my standard premium account. Do I have to do anything else or will MY premium subscription be canc...

  • Visitor
  • Plan: Premium -> Family Country: Germany Device: Google Pixel 2   My Question or Issue: The title already sums it up. I joined my families subscription with my standard premium account. ...
  • Emilia_8
  • Community Legend
  • 892 Views
  • 1 replies
  • 0 likes
  • premium subscription
  • 892 Views
  • 1 replies
  • 0 likes

Solved!! Change from a carrier subscription to individual account

I have been subscribed to an individual account (tied to a carrier - indosat) in Indonesia. I have now moved country - to Singapore - and am trying to change payment to credit card. The system only offers me a family account, which I don't need. Ther...

  • Casual Listener
  • I have been subscribed to an individual account (tied to a carrier - indosat) in Indonesia. I have now moved country - to Singapore - and am trying to change payment to credit card. The system only o...
  • osornios
  • Spotify Star
  • 2160 Views
  • 5 replies
  • 0 likes
  • Mobile
    Subscription
  • 2160 Views
  • 5 replies
  • 0 likes

Solved!! Individual to Family Subscription

PlanPremiumCountryUK My Question or IssueI've had student spotify for the past 2 years, spending £4.99. I've recently finished school and will have to pay for the full price which is fine. Where has the £9.99 premium option gone? I either pay 14.99 f...

  • Casual Listener
  • Plan Premium Country UK   My Question or Issue I've had student spotify for the past 2 years, spending £4.99. I've recently finished school and will have to pay for the full price which is...
  • Bittencourt
  • Spotify Star
  • 2269 Views
  • 3 replies
  • 0 likes
  • 2269 Views
  • 3 replies
  • 0 likes

Solved!! Is it possible to change from monthly to year bulk payment with discount?

Hi, I am premium, paying monthly wondering if i can change to buy the next full year in bulk with a discount?How do i do that?

  • Casual Listener
  • Hi, I am premium, paying monthly wondering if i can change to buy the next full year in bulk with a discount? How do i do that?
  • OneByBoo
  • Roadie
  • 1512 Views
  • 1 replies
  • 0 likes
  • Payment
    yearly
  • 1512 Views
  • 1 replies
  • 0 likes