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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192546 Views

123 replies

12 likes

  • 192546 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21983 Views

28 replies

4 likes

  • 21983 Views
  • 28 replies
  • 4 likes

Where is the Google Home Mini I signed up for?

PlanFree/PremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My QuestionI signed up for premium so I could get a free Google Home Mini. Received an email that said I'd be no...

Visitor

Plan Free/Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question I signed up for prem...

TheTeish

Casual Listener

776 Views

1 replies

0 likes

3 month premium for $9.99
free google home mini
  • 776 Views
  • 1 replies
  • 0 likes

Expat with same payment method but obviously different country, so cannot activate Spotify Account.

hello, i had a perfectly working premium account in belgium. When I moved to Malta, it was also functining since I kept my country in Spotify as Belgium. Now I would like to upgrade to a family account. In order for all users to have the same address...

Casual Listener

hello,  i had a perfectly working premium account in belgium. When I moved to Malta, it was also functining since I kept my country in Spotify as Belgium. Now I would like to upgrade to a famil...

Zen77

Casual Listener

595 Views

3 replies

0 likes

  • 595 Views
  • 3 replies
  • 0 likes

One account in different countries

PlanPremium My Question or IssueHi all! I have a question. I've read few threads about using Spotify abroad, I do understand that I don't have to change the country as I am the Premium user so it all will work. BUT. The problem I'm having is the fact...

Casual Listener

Plan Premium   My Question or Issue Hi all! I have a question. I've read few threads about using Spotify abroad, I do understand that I don't have to change the country as I am the Premium u...

Agzie

Casual Listener

2141 Views

2 replies

0 likes

Premium
streaming
Unlimited
  • 2141 Views
  • 2 replies
  • 0 likes

Superuser Contribution Effects in my account by changing country.

I’m soon gonna shift to another country and i was wondering if my account will get effected by that. What happens if i have a year subscription left when I shift? Do i have to pay again according to that country spotify rates?

Regular

I’m soon gonna shift to another country and i was wondering if my account will get effected by that. What happens if i have a year subscription left when I shift? Do i have to pay again according to ...

Katerina

Spotify Legend

514 Views

2 replies

0 likes

  • 514 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment Failure in the US

Hello, so I had my student discount set up and this month when I was supposed to be billed it said the transaction did not go through. This because I had no money in the account at the time. Now there is money in the account. Do I need to still updat...

Visitor

Hello, so I had my student discount set up and this month when I was supposed to be billed it said the transaction did not go through. This because I had no money in the account at the time. Now ther...

Petya

Community Legend

720 Views

2 replies

0 likes

  • 720 Views
  • 2 replies
  • 0 likes

Superuser Contribution Discontinuing a pre paid premium plan

I have recently moved from India to United States. I had bought a long term pre paid premium plan while I was in India. However now that I have moved, I would like my library changed to the one available in the United States, but for that to happen m...

Visitor

I have recently moved from India to United States. I had bought a long term pre paid premium plan while I was in India. However now that I have moved, I would like my library changed to the one avail...

Petya

Community Legend

864 Views

2 replies

0 likes

cancellation
Subscription
  • 864 Views
  • 2 replies
  • 0 likes

Superuser Contribution Card canceled, waiting for new card

I'm on Spotify Premium. I had to cancel my payment card for security reasons and should get the new one early next week. In the meanwhile, my monthly Spotify payment is due and I received a message that I need to update my card details ASAP. How can ...

Visitor

I'm on Spotify Premium. I had to cancel my payment card for security reasons and should get the new one early next week. In the meanwhile, my monthly Spotify payment is due and I received a message t...

Petya

Community Legend

927 Views

2 replies

0 likes

  • 927 Views
  • 2 replies
  • 0 likes

Superuser Contribution I’m using premium but not the admin, I’d like to keep my existing library and pay for my daughter as

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI accepted the invite to use premium on a family plan, I would like to keep my library and ge...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I accep...

Petya

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help please

PlanFree/PremiumCountryThe Netherlands Device(iPhone 11 Pro)Operating System(iOS 13.3.) My Question or Issue Money has been debited from the bank account but not for my current account. How can I find out which address this belongs to?

Casual Listener

Plan Free/Premium Country The Netherlands   Device (iPhone 11 Pro) Operating System (iOS 13.3.)   My Question or Issue   Money has been debited from the bank account but no...

Petya

Community Legend

1418 Views

2 replies

0 likes

Account
  • 1418 Views
  • 2 replies
  • 0 likes

Superuser Contribution Your payment details and country doesn't match

I been trying to get a subscription on Spotify student premium. I got verified as a student but when it came for payment details after entering my credentials it pops up a message "your country and your payment details doesn't match" Please help I do...

Visitor

I been trying to get a subscription on Spotify student premium. I got verified as a student but when it came for payment details after entering my credentials it pops up a message "your country and y...

Petya

Community Legend

704 Views

2 replies

0 likes

  • 704 Views
  • 2 replies
  • 0 likes

Google home mini Spotify offer

PlanPremiumCountryU.S. DeviceIPhone XR Operating System(iOS 13 My Question or IssueI ordered the google home mini as part of the promotion, but it was shipped to the wrong address and has since returned to the warehouse. Is there anyway I can have it...

Visitor

Plan Premium Country U.S.  Device IPhone XR  Operating System (iOS 13   My Question or Issue I ordered the google home mini as part of the promotion, but it was shipped to th...

Billy-J

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Link premium account

PlanPremiumCountryArgentinaDeviceSamsung J7 (2016)Operating SystemAndroid My Question or IssueHello everyone, i'm having a problem with my Spotify account.I suscribed to the Premium Plan, and later my daughter uninstalled Spotify on my phone.I downlo...

Visitor

Plan Premium Country Argentina Device Samsung J7 (2016) Operating System Android   My Question or Issue Hello everyone, i'm having a problem with my Spotify account. I suscribed to th...

Billy-J

Spotify Star

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution College plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo my problem is I’m trying to set up a college premium account but I entered my college and ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So my p...

user-removed

Not applicable

498 Views

2 replies

0 likes

  • 498 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium Student Account

PlanFreeCountryUnited StatesDeviceiPhone 7 My Question or IssueI tried creating a spotify premium account but I am getting this message: "Unfortunately, we couldn't confirm that you're a student.Please check your details and try again." I can see tha...

Visitor

Plan Free Country United States Device iPhone 7     My Question or Issue I tried creating a spotify premium account but I am getting this message:   "Unfortunately, we could...

Petya

Community Legend

541 Views

2 replies

0 likes

  • 541 Views
  • 2 replies
  • 0 likes

Superuser Contribution I paid for a day premium. Money has been deducted from my account and I havent received the premium.

As the title says. I have seen the money deducted from my bank account have a statement saying payment went through. I havent received any confirmation from Spotify however, and no premium. The money has been deducted though and I like this solved. ...

Casual Listener

As the title says. I have seen the money deducted from my bank account have a statement saying payment went through. I havent received any confirmation from Spotify however, and no premium. The money...

Petya

Community Legend

564 Views

3 replies

0 likes

Premium
Subscription
  • 564 Views
  • 3 replies
  • 0 likes

Superuser Contribution My free trial stopped working and put me back to free

I got a free premium trial and all worked fine. Until this morning! I've been put back to free. Why? And how do I get it back? Geniet van Spotify Premium januari 03, 2020 Bestelnummer: 1248867777715105 Spotify Premium €0,00 3 maanden Totaal €0,00 Bet...

Casual Listener

I got a free premium trial and all worked fine. Until this morning! I've been put back to free. Why? And how do I get it back?     Geniet van Spotify Premium     &nb...

Mario

Spotify Legend

2151 Views

6 replies

0 likes

  • 2151 Views
  • 6 replies
  • 0 likes

Premium Subscription Not Available

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't seem to subscribe using card, even though it shows in the list of subsciption types a...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't...

OneByBoo

Roadie

1081 Views

3 replies

0 likes

  • 1081 Views
  • 3 replies
  • 0 likes

Hulu and Spotify premium for students

PlanPremium- student CountryUSA Device Macbook Pro late 2016Operating System(iOS 10) My Question or IssueI've been using Hulu with my Spotify student account but today I opened Hulu and they're asking me to pay $5.99 to start my plan. There is also a...

Visitor

Plan Premium- student  Country USA   Device  Macbook Pro late 2016 Operating System (iOS 10)   My Question or Issue I've been using Hulu with my Spotify student account...

Billy-J

Spotify Star

747 Views

1 replies

0 likes

  • 747 Views
  • 1 replies
  • 0 likes

Account charged but did not get premium service

PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or Issuehi. I bought the Spotify Premium family plan. My card got debited but I did not receive premium.I got a message on the...

Visitor

  Plan Free/Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10   My Question or Issue hi. I bought the Spotify Premium f...

Billy-J

Spotify Star

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Justificatif d'abonnement annuel

PlanPremium FamilyCountryFrance My Question or IssueBonjour,Est-il possible de télécharger l'ensemble des factures d'une année d'un abonnement premium ? Ou d'obtenir un justificatif d'abonnement ? Le contexte de la demande est la demande d'une subven...

Casual Listener

Plan Premium Family Country France   My Question or Issue Bonjour, Est-il possible de télécharger l'ensemble des factures d'une année d'un abonnement premium ? Ou d'obtenir un justificati...

OneByBoo

Roadie

1581 Views

1 replies

0 likes

  • 1581 Views
  • 1 replies
  • 0 likes