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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5264 Views
  • 23 replies
  • 2 likes
  • 5264 Views
  • 23 replies
  • 2 likes

Changing the family account

PlanPremium family CountryGermany DeviceiPhone Se / mac book pro Operating System(iOS My Question or IssueI had a family account with my husband. We now split up and I want to have my own premium/family account. Once I exit the now existing family ac...

  • Visitor
  • Plan Premium family  Country Germany  Device iPhone Se / mac book pro  Operating System (iOS   My Question or Issue I had a family account with my husband. We now split ...
  • Brunelicia
  • Community Legend
  • 1147 Views
  • 1 replies
  • 0 likes
  • 1147 Views
  • 1 replies
  • 0 likes

Fair Pay For Songwriters

The copywrite board just gave songwriters their first raise in 110 years! Awesome! Spotify does not want to honor it. Not awesome! Without songwriters there are no songs. Don't y'all make your living off of songs, Spotify? Unless you honor the raise,...

  • Regular
  • The copywrite board just gave songwriters their first raise in 110 years!  Awesome! 😁   Spotify does not want to honor it.  Not awesome! 😤   Without songwriters there are no...
  • radiostillworks
  • Regular
  • 275 Views
  • 1 replies
  • 3 likes
  • 275 Views
  • 1 replies
  • 3 likes

Can't join Spotify Premium in Egypt

I'm trying to join the premium subscription but every time i use my visa it says: Payment failed. Try again, or use a different payment method. Get helpAlso i have tried more than one visa card. Any help please? CountryEgypt

  • Casual Listener
  • I'm trying to join the premium subscription but every time i use my visa it says: Payment failed. Try again, or use a different payment method. Get help Also i have tried more than one vis...
  • Billy-J
  • Spotify Star
  • 1231 Views
  • 5 replies
  • 0 likes
  • 1231 Views
  • 5 replies
  • 0 likes

Solved!! Unable to redeem Google Home Mini promo

PlanPremiumCountryCanada My Question or IssueI received my email saying "Your device is now available", but when I click the Get it now button and once I get to the Google Store, the devices or either out of stock or coming soon, but when I go to the...

  • Casual Listener
  • Plan Premium Country Canada   My Question or Issue I received my email saying "Your device is now available", but when I click the Get it now button and once I get to the Google Store, the...
  • calijayde1989
  • Casual Listener
  • 753 Views
  • 5 replies
  • 0 likes
  • 753 Views
  • 5 replies
  • 0 likes

Google home mini - Can't select a Canadian address only US shows up

I am a premium account holder and I am trying to get my Google Home Mini. I have been able to get to the check out page but when I try to enter my shipping address it defaults to U.S.A. I cannot figure out how to make it for Canada. Frustrating that ...

  • Newbie
  • I am a premium account holder and I am trying to get my Google Home Mini.    I have been able to get to the check out page but when I try to enter my shipping address it defaults to U.S.A...
  • Billy-J
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Free Google Home Mini in Canada

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue I got my email saying that my Google Home Mini was now available. I clicked the link and Spotify sent me to the Google Store, but I wasnt able to complete the...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android   My Question or Issue   I got my email saying that my Google Home Mini was now available. I clicked...
  • Billy-J
  • Spotify Star
  • 1353 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 1353 Views
  • 1 replies
  • 0 likes

Reedeming Google Home Mini (EMAIL RECEIVED)

$9.99/Month PremiumCanada My Question or Issue:I received the email to reedeem my Google Home Mini, but when I click on 'Get It Now', it takes me to a page where it asks me to subscribe to a family plan. How can I reedem it?

  • Casual Listener
  • $9.99/Month Premium Canada   My Question or Issue: I received the email to reedeem my Google Home Mini, but when I click on 'Get It Now', it takes me to a page where it asks me to subsc...
  • Billy-J
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Why is my Family premium subscription being changed?

Plan Family premium Country Canada DeviceiPhone 8Operating SystemLatest My Question or Issue why does it say that my plan is going to be changed?this is what is says on my subscription page: Premium for FamilyYour plan will change to Spotify Premium ...

  • Newbie
  • Plan Family premium   Country Canada   Device iPhone 8 Operating System Latest   My Question or Issue   why does it say that my plan is going to be changed? this ...
  • Billy-J
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • Family Premium Plan
  • 349 Views
  • 1 replies
  • 0 likes

Solved!! Spotifiy premium cant renew

So i have the family plan, is it eligible for the google mini home and if not, why?I tried swapping my payment to the single person spotify premium and i keep getting an error, how do i fix it

  • Casual Listener
  • So i have the family plan, is it eligible for the google mini home and if not, why? I tried swapping my payment to the single person spotify premium and i keep getting an error, how do i fix it &nb...
  • Billy-J
  • Spotify Star
  • 2310 Views
  • 10 replies
  • 1 likes
  • 2310 Views
  • 10 replies
  • 1 likes

[Canada] Final solution to get Google Home Mini

Hey Guys! After trying for hundreds of times, I succeeded place an order by google. Here are some useful tips:Do these on your computer, Chrome, Safari.... not on mobile devices(it will drive you crazy...) Prepare list:A Google accountA Credit Card: ...

  • Casual Listener
  • Hey Guys! After trying for hundreds of times, I succeeded place an order by google. Here are some useful tips: Do these on your computer, Chrome, Safari.... not on mobile devices(it will drive...
  • Liamarie01
  • Casual Listener
  • 418 Views
  • 2 replies
  • 0 likes
  • 418 Views
  • 2 replies
  • 0 likes

Out of stock google mini

PlanPremiumCountryCanadaDeviceIphone XOperating SystemiOS 12 My Question or IssueGot the link for a google mini, followed link says out of stock.

  • Newbie
  • Plan Premium Country Canada Device Iphone X Operating System iOS 12   My Question or Issue Got the link for a google mini, followed link says out of stock.
  • KatShay
  • Regular
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

Google home mini code

PlanPremiumCountryCanadaDevice(iPhone My Question or IssueI signed up premium on April 11 around 12am, I am still waiting for the email to redeem, how long do i have to wait for

  • Music Fan
  • Plan Premium Country Canada Device (iPhone 😎     My Question or Issue I signed up premium on April 11 around 12am, I am still waiting for the email to redeem, how long do i have t...
  • kelly1997hk
  • Music Fan
  • 994 Views
  • 8 replies
  • 0 likes
  • Google Home Mini
  • 994 Views
  • 8 replies
  • 0 likes

Solved!! 30€ Voucher pin didnt get accepted

PlanFreeCountryGermanyDevice(iPhone 7, Laptop,Operating System(iOS 10, , Windows 10, My Question or IssueToday i bought a 30€ voucher, i got the pin (namend "merchandise pin") and i wanted my premium. But my pin didnt got accepted with the info "pin ...

  • Casual Listener
  •   Plan Free Country Germany Device (iPhone 7, Laptop, Operating System (iOS 10, , Windows 10,   My Question or Issue Today i bought a 30€ voucher, i got the pin (namend "merchand...
  • Luan
  • Spotify Star
  • 982 Views
  • 5 replies
  • 0 likes
  • 982 Views
  • 5 replies
  • 0 likes

Re: Cancelled premium, has Spotify saved my card info?

I too have cancelled premium and been charged on my credit card. I want their phone contact details its got to stop.

  • Newbie
  • I too have cancelled premium and been charged on my credit card. I want their phone contact details its got to stop.
  • Bittencourt
  • Spotify Star
  • 1079 Views
  • 1 replies
  • 0 likes
  • 1079 Views
  • 1 replies
  • 0 likes

Paying for unwanted accounts

PlanPremiumCountryBelgiumMy Question or IssueI am currently paying 4x 9,99 euro's.I made an account for my uncle, I think he messed things up and now I am paying for 4 accounts.I would like to cancel 3 accounts. And keep my current if I could get a r...

  • Newbie
  • Plan Premium Country Belgium My Question or Issue I am currently paying 4x 9,99 euro's. I made an account for my uncle, I think he messed things up and now I am paying for 4 accounts. I would ...
  • Bittencourt
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini Promo

I have Spotfy Premium. It's not a trial version, it's not a family version and it's fully paid up until March 2020. When I click the link for the promotional Google Home Mini, it says that I'm not eligible. What gives???

  • Newbie
  • I have Spotfy Premium.  It's not a trial version, it's not a family version and it's fully paid up until March 2020.  When I click the link for the promotional Google Home Mini, it says tha...
  • Katerina
  • Spotify Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Canada] Can I get a Google Home mini if I'm using a gift card/pay as you go method?

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI used a spotify gift card ($30 for 3 months) to pay for my premium subcription (gift card subscription ends on May 25), yet I'm not eligible for the google home mini prom...

  • Casual Listener
  • Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue I used a spotify gift card ($30 for 3 months) to pay for my premium subcription (gift card subs...
  • Yrrep
  • Newbie
  • 5666 Views
  • 26 replies
  • 6 likes
  • 5666 Views
  • 26 replies
  • 6 likes

Paying double the amount

My subscription just got renewed, but this time I got charged double the amount, can I know why? Is there something extra that I’m subscribed for?

  • Newbie
  • My subscription just got renewed, but this time I got charged double the amount, can I know why? Is there something extra that I’m subscribed for?  
  • Brunelicia
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google home mini giveaway

I am a Canadian who activated my premium account while on vacation in Mexico. When I tried to get my free Google mini, a message came on saying that the promotion was unavailable in my country. I checked my account and it said Mexico so I changed it ...

  • Casual Listener
  • I am a Canadian who activated my premium account while on vacation in Mexico. When I tried to get my free Google mini, a message came on saying that the promotion was unavailable in my country. ...
  • Ronnierich1
  • Casual Listener
  • 749 Views
  • 2 replies
  • 0 likes
  • 749 Views
  • 2 replies
  • 0 likes

Solved!! Unable to pay, Colombia Credit Card issue

PlanFamily CountryColombiaDeviceDiferent Cellphones, Tablet, PCOperating SystemAndroid, WindowsUntil now, i have tried at least 7 times, with different credit cards, adscribed to different banks, all assured to have enough balance, be active and able...

  • Casual Listener
  • Plan Family  Country Colombia Device Diferent Cellphones, Tablet, PC Operating System Android, Windows Until now, i have tried at least 7 times, with different credit cards, adscribed ...
  • Luan
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes