Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 145845 Views
- 99 replies
- 12 likes
- 145845 Views
- 99 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 16889 Views
- 27 replies
- 4 likes
- 16889 Views
- 27 replies
- 4 likes
Google Home Discount is supposed to be applied, but isn't
PlanPremiumCountryUnited States It says the discount for the Google Home Mini will be applied at checkout, but it isn't. Is there any way to fix this issue or would I need a new code? Note: I have never used the code before and this is my first time ...
- Plan Premium Country United States It says the discount for the Google Home Mini will be applied at checkout, but it isn't. Is there any way to fix this issue or would I need a ne...
-
-
- Spotify Star
- 1065 Views
- 5 replies
- 1 likes
-
GoogleHome
- 1065 Views
- 5 replies
- 1 likes
6 Months of Spotify Premium have not gotten code
I accepted an offer on XBOX of XBOX Gamepass Ultimate + 6 months of Spotify premium for new subscribers I am a new subscriber and still have not gotten my code I ordered it last week why have I not got my code yet? I am in the US
- I accepted an offer on XBOX of XBOX Gamepass Ultimate + 6 months of Spotify premium for new subscribers I am a new subscriber and still have not gotten my code I ordered it last week why have I not g...
-
-
- Spotify Star
- 646 Views
- 3 replies
- 0 likes
- 646 Views
- 3 replies
- 0 likes
Google Home Mini Promo
I received my promo email for my free google home mini. I followed all of the steps to link my account and even reached the check out page. At this point, it showed correctly as $0. I realized I chose the wrong color and hit the back button on my pho...
- I received my promo email for my free google home mini. I followed all of the steps to link my account and even reached the check out page. At this point, it showed correctly as $0. I real...
-
-
- Spotify Star
- 306 Views
- 1 replies
- 0 likes
- 306 Views
- 1 replies
- 0 likes
Premium Duo Invite Link Not Working
Every time I share the link it opens with, a page that says "Link not working try again" How can I solve this. Thanks
- Every time I share the link it opens with, a page that says "Link not working try again" How can I solve this. Thanks
-
-
- Community Legend
- 851 Views
- 1 replies
- 0 likes
- 851 Views
- 1 replies
- 0 likes
Canada USA premium plan
Hi, I'm a premium user. But my stepfather is still only using free account. He lives in Canada and goes in Florida on winter. He notices that when he is in Florida his Spotify stops after few minutes. Before he gets premium he wants to make sure that...
- Hi, I'm a premium user. But my stepfather is still only using free account. He lives in Canada and goes in Florida on winter. He notices that when he is in Florida his Spotify stops after few minutes...
-
-
- Roadie
- 1538 Views
- 1 replies
- 0 likes
- 1538 Views
- 1 replies
- 0 likes
Reactivating my premium account.
Hello ! I was using Spotify Premium until yesterday. Well this morning actually. But I couldn't pay it since October. So today, it was put on pause until I could pay again. But, I canceled it to make sure I wouldn't get charged for the moment and als...
- Hello ! I was using Spotify Premium until yesterday. Well this morning actually. But I couldn't pay it since October. So today, it was put on pause until I could pay again. But, I canceled it to make...
-
-
- Roadie
- 1779 Views
- 1 replies
- 0 likes
- 1779 Views
- 1 replies
- 0 likes
Superuser Contribution Can't reactivate hulu account after updating Spotify payment info
I missed a payment on my Spotify premium, and after updating my payment/reactivating my Spotify subscription, I'm unable to reactivate my hulu subcscription. I've looked all over the place for a way to do it, I've chatted with hulu support who couldn...
- I missed a payment on my Spotify premium, and after updating my payment/reactivating my Spotify subscription, I'm unable to reactivate my hulu subcscription. I've looked all over the place for a way ...
-
-
- Casual Listener
- 3061 Views
- 10 replies
- 1 likes
- 3061 Views
- 10 replies
- 1 likes
Didn't receive my premium but i paid for it.
Hi, I recently started a subscribtion and it said i will get 3 month's free but after i made the one cent payment for verification and got the verification email that said my payment was succesfull, I looked online on my account and it's saying that ...
- Hi, I recently started a subscribtion and it said i will get 3 month's free but after i made the one cent payment for verification and got the verification email that said my payment was succe...
-
-
- Community Legend
- 1095 Views
- 3 replies
- 0 likes
- 1095 Views
- 3 replies
- 0 likes
Superuser Contribution Google Home mini (NO PROMO CODE) Sent!!!!!!!!
PlanPremium Country - US Device - PC Operating System(Windows 10,etc.) My Question or IssueNo promo code was sent for the Google Home mini I paid for Spotify twice now with two different emails and This email*snip*wasn't sent a promo code Please send...
- Plan Premium Country - US Device - PC Operating System (Windows 10,etc.) My Question or Issue No promo code was sent for the Google Home mini I paid for Spo...
-
-
- Newbie
- 2617 Views
- 16 replies
- 2 likes
- 2617 Views
- 16 replies
- 2 likes
[SOLVED] Redeem success but got failed payment couple days later
PlanShould be PremiumCountryIndonesiaDevice(PC, Asus Max Pro M1)Operating System(Linux Ubuntu 18.04, Android 8.1.0)My Question or IssueI redeem code i bought using TokoPedia for 3 month premium and it finished successfully, and my premium subscriptio...
- Plan Should be Premium Country Indonesia Device (PC, Asus Max Pro M1) Operating System (Linux Ubuntu 18.04, Android 8.1.0) My Question or Issue I redeem code i bought using TokoPedia fo...
-
-
- Casual Listener
- 682 Views
- 1 replies
- 0 likes
- 682 Views
- 1 replies
- 0 likes
subscribed, but not renewing subscription.
Planstudent premimumCountryIndiaDeviceRedmi note 5Operating SystemAndroid 8.1 My Question or IssueI am a student premium subscription member. My subscription expired today. I renewed it immediately. My money got debited yet it has not renewed. I trie...
- Plan student premimum Country India Device Redmi note 5 Operating System Android 8.1 My Question or Issue I am a student premium subscription member. My subscription expire...
-
-
- Spotify Star
- 253 Views
- 1 replies
- 0 likes
- 253 Views
- 1 replies
- 0 likes
subscription
I'm currently a student and I've had the student subscription that also includes hulu. When I went to renew my subscription today I paid for the normal premium that does not include hulu or the student discount, is there anything I can do to fix that...
- I'm currently a student and I've had the student subscription that also includes hulu. When I went to renew my subscription today I paid for the normal premium that does not include hulu or the stude...
-
-
- Spotify Star
- 249 Views
- 1 replies
- 1 likes
- 249 Views
- 1 replies
- 1 likes
Tried premium but couldn't get it
CountryIndiaDeviceNokia 7.1Operating SystemAndroid Nougat My Question or IssueI have been trying to get premium for a while now. But when I try to activate it it shows my card doesn't support monthly payments. But it does. I have used it for other ap...
- Country India Device Nokia 7.1 Operating System Android Nougat My Question or Issue I have been trying to get premium for a while now. But when I try to activate it it shows my...
-
-
- Spotify Star
- 241 Views
- 1 replies
- 0 likes
- 241 Views
- 1 replies
- 0 likes
Superuser Contribution Student Premium Subscription Changed to Family Subscription
Student Subscription with Hulu and Showtime (4.99/mo)United States DeviceiPhone XR, Macbook Air My Question or IssueLast month I subscribed to the student premium deal with ad-supported Hulu. Until yesterday, Hulu was working fine but now I can't wat...
- Student Subscription with Hulu and Showtime (4.99/mo) United States Device iPhone XR, Macbook Air My Question or Issue Last month I subscribed to the student premium deal...
-
-
- Casual Listener
- 1240 Views
- 5 replies
- 7 likes
- 1240 Views
- 5 replies
- 7 likes
Can’t buy premium
Please help!! I have my bank accounts int the us, but am living in another country. I want to upgrade to Premuim, but it won’t accept my payment method as it’s in a different country from where my account is. If I switch the country, I can’t continue...
- Please help!! I have my bank accounts int the us, but am living in another country. I want to upgrade to Premuim, but it won’t accept my payment method as it’s in a different country from where my ac...
-
-
- Roadie
- 539 Views
- 2 replies
- 0 likes
- 539 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution Won't let me sign up for premium without the 3 months free offer
Free/PremiumCanada I'm trying to sign up for student premium (they've approved my student status). I previously (years ago) used the 3 month free trial and then cancelled the subscription. I now want to sign up again, but when I try to sign up, it sa...
- Free/Premium Canada I'm trying to sign up for student premium (they've approved my student status). I previously (years ago) used the 3 month free trial and then cancelled the subscription....
-
-
- Spotify Legend
- 3297 Views
- 5 replies
- 1 likes
- 3297 Views
- 5 replies
- 1 likes
Solved!!Superuser Contribution Can't change country while waiting for current Premium subscription to end
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I currently have a Premium subscription from Belgium. I want to change the country to U...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, ...
-
-
- Spotify Legend
- 1967 Views
- 8 replies
- 0 likes
- 1967 Views
- 8 replies
- 0 likes
Superuser Contribution Paypal Gifts - Postal Code?
The other day, I received a code to a year of Spotify Premium through PayPal Gifts. I got my code and tried to enter it at Spotify.com/redeem, but another field "Postal Code" is confusing. I'm not sure what I'm supposed to enter. I've done the zip co...
- The other day, I received a code to a year of Spotify Premium through PayPal Gifts. I got my code and tried to enter it at Spotify.com/redeem, but another field "Postal Code" is confus...
-
-
- Spotify Legend
- 7953 Views
- 4 replies
- 0 likes
- 7953 Views
- 4 replies
- 0 likes
Superuser Contribution I have premium but I don't. Account or app bug?
PlanFreeCountryUnited StatesDevicePixel 3Operating SystemAndroid 10 My Question or IssueI had my old account deleted and a new one created immediately with the same email used with the old. I never reset the Spotify app. When I opened the app it natu...
- Plan Free Country United States Device Pixel 3 Operating System Android 10 My Question or Issue I had my old account deleted and a new one created immediately with the same email use...
-
-
- Spotify Legend
- 2807 Views
- 5 replies
- 0 likes
- 2807 Views
- 5 replies
- 0 likes
Superuser Contribution Premium Payment
Hello, i am currently living in Luxembourg and i can't seem to make a one-time payment for my premium subscription. I've payed with paysafe cards before in Luxembourg but the option isn't there anymore. Can someone tell me why?
- Hello, i am currently living in Luxembourg and i can't seem to make a one-time payment for my premium subscription. I've payed with paysafe cards before in Luxembourg but the option isn't there anymo...
-
-
- Spotify Legend
- 1117 Views
- 6 replies
- 0 likes
- 1117 Views
- 6 replies
- 0 likes