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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 13185 Views
  • 24 replies
  • 2 likes
  • 13185 Views
  • 24 replies
  • 2 likes

Subscription

I was on the Spotify '3 month trial for 99p' and i need to cancel it before it starts to charge me full price, although i logged out of that account and don't know what email or password i used to set it up... So obviously i cant get in and cancel th...

  • Casual Listener
  •   I was on the Spotify '3 month trial for 99p' and i need to cancel it before it starts to charge me full price, although i logged out of that account and don't know what email or password i us...
  • OneByBoo
  • Roadie
  • 480 Views
  • 3 replies
  • 0 likes
  • Account
    Account Name
    login issue
    Subscription
  • 480 Views
  • 3 replies
  • 0 likes

[Subscription] Can't go premium

PlanFreeCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueHello,About 2 days ago my yearly subscription has expired. Now when I try to subscribe for very basic premium subscription (not duo, not group, just that basic premium) I get...

  • Casual Listener
  • Plan Free Country Poland Device PC Operating System Windows 10   My Question or Issue Hello, About 2 days ago my yearly subscription has expired. Now when I try to subscribe for very ...
  • OneByBoo
  • Roadie
  • 565 Views
  • 6 replies
  • 0 likes
  • 565 Views
  • 6 replies
  • 0 likes

My subscription hasn't started

As in the photos, I paid. After payment, it says you have used the three-month trial but the money was taken from my bank card. PlanFreeCountryTurkey DeviceGeneral Mobile GM5 PLUSOperating SystemAndroid 8.0 My Question or IssueWill my premium members...

  • Visitor
  • As in the photos, I paid. After payment, it says you have used the three-month trial but the money was taken from my bank card.    Plan Free Country Turkey  Device General Mobil...
  • Billy-J
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

doble pago en un mes

PlanfamiliarPaísChileDispositivoSamsung Galaxy A30Sistema operativoAndroid Mi pregunta o problemapague mi cuenta el 5/08/2019 y hoy 28/8/2019 me vuelven a cobrarno paso el pago porque no tenia saldo en mi tarjeta, pero es molesto que aparezca el mens...

  • Newbie
  • Plan familiar País Chile Dispositivo Samsung Galaxy A30 Sistema operativo Android    Mi pregunta o problema pague mi cuenta el 5/08/2019 y hoy 28/8/2019 me vuelven a cobrar no pa...
  • Luan
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • doble pago mensual
  • 316 Views
  • 1 replies
  • 0 likes

Double charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

Regalo Spotify 6 mesi

Buongiorno, ho regalato un buono Spotify di 6 mesi ma alla persona alla quale ho regalato il buono non e arrivata mail di conferma.

  • Casual Listener
  • Buongiorno,  ho regalato un buono Spotify di 6 mesi ma alla persona alla quale ho regalato il buono non e arrivata mail di conferma. 
  • OneByBoo
  • Roadie
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Using multiple gift cards?

I just bought 2 gift cards for 3 months each (6 months total) and I can't redeem one of them? It just says something went wrong. Is there a limit of gift cards I can redeem in a period of time?

  • Casual Listener
  • I just bought 2 gift cards for 3 months each (6 months total) and I can't redeem one of them? It just says something went wrong. Is there a limit of gift cards I can redeem in a period of time?
  • OneByBoo
  • Roadie
  • 3901 Views
  • 3 replies
  • 0 likes
  • 3901 Views
  • 3 replies
  • 0 likes

No Premium Payment for Globe in the Option

I'm having problem with paying my Premium because there is no Payment option for Globe. There are only Credit Card, Online Banking, PayPal, pay by cash and Molpoints

  • Newbie
  • I'm having problem with paying my Premium because there is no Payment option for Globe. There are only Credit Card, Online Banking, PayPal, pay by cash and Molpoints
  • OneByBoo
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Got charged for a family account when im not eligible

PlanPremium individual 13.99 TL/month CountryTurkey Devicesamsung galaxy note 8Operating SystemAndroid Oreo My Question or IssueHey,I originally purchased the family account which is 20.99 TL / month subscription was deducted from my account.I receiv...

  • Visitor
  •   Plan Premium individual 13.99 TL/month  Country Turkey  Device samsung galaxy note 8 Operating System Android Oreo   My Question or Issue Hey, I originally purc...
  • OneByBoo
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Can't change country

PlanPremiumCountryDenmark, Norway beforeDeviceComputerOperating SystemWindows 10 My Question or IssueI've tried to follow the https://support.spotify.com/no/article/How-can-I-change-my-country-setting/ regarding changing my country settings, but it s...

  • Casual Listener
  • Plan Premium Country Denmark, Norway before Device Computer Operating System Windows 10   My Question or Issue I've tried to follow the https://support.spotify.com/no/article/Ho...
  • Luan
  • Spotify Star
  • 1343 Views
  • 5 replies
  • 0 likes
  • 1343 Views
  • 5 replies
  • 0 likes

Why is a years subscription not less expensive than 2 6 months subscriptions ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePremiummacbook 2012I will sign in on Spotify if they have the logical courage like Idagio or ...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Premium...
  • ignaceii
  • Regular
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

How long lasts Premium - update when 0.10 Euro

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI allowed to Spotify getting money from my bank. They booked 10 Cent (0.10 EUR) but nothing h...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I allow...
  • Billy-J
  • Spotify Star
  • 923 Views
  • 5 replies
  • 0 likes
  • 923 Views
  • 5 replies
  • 0 likes

Solved!! Cancel subscription if your login account is ineligible.

My premium Spotify is logged in to my ineligible Facebook account, which means I can't access my Facebook anymore but my Spotify is still taking money. Tried to log into my email address that my Facebook used but it just gave me a new Spotify account...

  • Visitor
  • My premium Spotify is logged in to my ineligible Facebook account, which means I can't access my Facebook anymore but my Spotify is still taking money. Tried to log into my email address that my Face...
  • Billy-J
  • Spotify Star
  • 529 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 529 Views
  • 1 replies
  • 0 likes

I'm not eligible to renew my Premium account despite having it for years.

PlanPremiumCountryAmerica My payment information for my 9.99$ premium account lapsed a few days ago, and I just got around to renewing it. When I go to do so on through the SPotify website, I'm being told that I'm not eligible for Premium and have to...

  • Casual Listener
  •   Plan Premium Country America   My payment information for my 9.99$ premium account lapsed a few days ago, and I just got around to renewing it. When I go to do so on through the SPo...
  • Jose_M
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

No access to premium or family account

Hi.I’m writing to ask you to fix a problem with my premium subscription - from which I have been locked out of.I registered my premium subscription in 2016 with the email address (Removed by a Rock Star) and the user name veturlidi. I have, ever sinc...

  • Visitor
  • Hi. I’m writing to ask you to fix a problem with my premium subscription - from which I have been locked out of. I registered my premium subscription in 2016 with the email address (Removed by a Ro...
  • user-removed
  • Not applicable
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Listening History On Mobile Devices

I didn’t answered the verification email on time and now I can’t listen to my musics, how can I fix this problem?

  • Newbie
  • I didn’t answered the verification email on time and now I can’t listen to my musics, how can I fix this problem? 
  • user-removed
  • Not applicable
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Android widget removal - has it resulted in you unsubscribing from Premium?

With the bizarre and illogical removal of the Android widget it seems lots of people have mentioned unsubscribing from Premium as a result. I thought it might be interesting (and perhaps a wake-up call for Spotify) to see what an instant hit this has...

  • Music Fan
  • With the bizarre and illogical removal of the Android widget it seems lots of people have mentioned unsubscribing from Premium as a result.  I thought it might be interesting (and perhaps a wake...
  • gb79a
  • Music Fan
  • 2266 Views
  • 15 replies
  • 10 likes
  • Android
    Subscription
    Unsubscribe
    Widget
  • 2266 Views
  • 15 replies
  • 10 likes

Solved!! Can't Verify Student Status

Hi. I'm confused and curious as to why when I try to verify that I'm a student to get the Premium discount, it gives me the message "Unfortunately, we couldn't confirm that you're a student. Please check your details and try again." I go to a univers...

  • Visitor
  • Hi. I'm confused and curious as to why when I try to verify that I'm a student to get the Premium discount, it gives me the message "Unfortunately, we couldn't confirm that you're a student. Ple...
  • Brunelicia
  • Community Legend
  • 14939 Views
  • 1 replies
  • 0 likes
  • 14939 Views
  • 1 replies
  • 0 likes

Account problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have just realised that I have been charged twice for Premium Family since 20 June when I h...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Luan
  • Spotify Star
  • 556 Views
  • 3 replies
  • 0 likes
  • 556 Views
  • 3 replies
  • 0 likes

Issues with connecting phone courier with premium subscription

I want to change from paying for my premium Spotify subscription by gift cards & PayPal to linking my Spotify account with my M1 phone courier account. PlanCurrently on last 6 days of premium. CountrySingapore Device(iPhone X, bought 2017)Operating S...

  • Visitor
  • I want to change from paying for my premium Spotify subscription by gift cards & PayPal to linking my Spotify account with my M1 phone courier account.  Plan Currently on last 6 days of pr...
  • Luan
  • Spotify Star
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes