Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
amgb20
Casual Listener
106883 Views
70 replies
9 likes

106883 Views
70 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-09-17 5:20:26 PM
nacho121
Visitor
13185 Views
24 replies
2 likes

13185 Views
24 replies
2 likes

Subscription

I was on the Spotify '3 month trial for 99p' and i need to cancel it before it starts to charge me full price, although i logged out of that account and don't know what email or password i used to set it up... So obviously i cant get in and cancel th...

Miadb
Casual Listener
I was on the Spotify '3 month trial for 99p' and i need to cancel it before it starts to charge me full price, although i logged out of that account and don't know what email or password i us...
2019-08-29 12:06:20 PM
2019-08-29 9:22:26 PM
OneByBoo
Roadie
480 Views
3 replies
0 likes
Account
Account Name
login issue
Subscription

480 Views
3 replies
0 likes

[Subscription] Can't go premium

PlanFreeCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueHello,About 2 days ago my yearly subscription has expired. Now when I try to subscribe for very basic premium subscription (not duo, not group, just that basic premium) I get...

Zygfryt
Casual Listener
Plan Free Country Poland Device PC Operating System Windows 10 My Question or Issue Hello, About 2 days ago my yearly subscription has expired. Now when I try to subscribe for very ...
2019-08-21 11:16:10 AM
2019-08-29 9:20:49 PM
OneByBoo
Roadie
565 Views
6 replies
0 likes

565 Views
6 replies
0 likes

My subscription hasn't started

As in the photos, I paid. After payment, it says you have used the three-month trial but the money was taken from my bank card. PlanFreeCountryTurkey DeviceGeneral Mobile GM5 PLUSOperating SystemAndroid 8.0 My Question or IssueWill my premium members...

Ebru01
Visitor
As in the photos, I paid. After payment, it says you have used the three-month trial but the money was taken from my bank card. Plan Free Country Turkey Device General Mobil...
2019-08-29 2:08:49 PM
2019-08-29 3:22:05 PM
Billy-J
Spotify Star
235 Views
1 replies
0 likes

235 Views
1 replies
0 likes

doble pago en un mes

PlanfamiliarPaísChileDispositivoSamsung Galaxy A30Sistema operativoAndroid Mi pregunta o problemapague mi cuenta el 5/08/2019 y hoy 28/8/2019 me vuelven a cobrarno paso el pago porque no tenia saldo en mi tarjeta, pero es molesto que aparezca el mens...

b-_0fv1kptpq6
Newbie
Plan familiar País Chile Dispositivo Samsung Galaxy A30 Sistema operativo Android Mi pregunta o problema pague mi cuenta el 5/08/2019 y hoy 28/8/2019 me vuelven a cobrar no pa...
2019-08-28 6:03:57 PM
2019-08-29 5:39:31 AM
Luan
Spotify Star
316 Views
1 replies
0 likes
doble pago mensual

316 Views
1 replies
0 likes

Double charged

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Nursejaq
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-08-28 9:08:27 PM
2019-08-28 9:21:41 PM
Loxer
Community Legend
395 Views
3 replies
0 likes

395 Views
3 replies
0 likes

Regalo Spotify 6 mesi

Buongiorno, ho regalato un buono Spotify di 6 mesi ma alla persona alla quale ho regalato il buono non e arrivata mail di conferma.

Nicolo23
Casual Listener
Buongiorno, ho regalato un buono Spotify di 6 mesi ma alla persona alla quale ho regalato il buono non e arrivata mail di conferma.
2018-02-20 2:32:56 PM
2019-08-28 7:03:36 PM
OneByBoo
Roadie
320 Views
1 replies
0 likes

320 Views
1 replies
0 likes

Using multiple gift cards?

I just bought 2 gift cards for 3 months each (6 months total) and I can't redeem one of them? It just says something went wrong. Is there a limit of gift cards I can redeem in a period of time?

kpcf-3te_77n
Casual Listener
I just bought 2 gift cards for 3 months each (6 months total) and I can't redeem one of them? It just says something went wrong. Is there a limit of gift cards I can redeem in a period of time?
2019-08-28 3:48:58 AM
2019-08-28 7:00:02 PM
OneByBoo
Roadie
3901 Views
3 replies
0 likes

3901 Views
3 replies
0 likes

No Premium Payment for Globe in the Option

I'm having problem with paying my Premium because there is no Payment option for Globe. There are only Credit Card, Online Banking, PayPal, pay by cash and Molpoints

22mhmcqbygzsbiv
Newbie
I'm having problem with paying my Premium because there is no Payment option for Globe. There are only Credit Card, Online Banking, PayPal, pay by cash and Molpoints
2018-02-14 6:20:23 AM
2019-08-28 1:51:15 PM
OneByBoo
Roadie
285 Views
1 replies
0 likes

285 Views
1 replies
0 likes

Got charged for a family account when im not eligible

PlanPremium individual 13.99 TL/month CountryTurkey Devicesamsung galaxy note 8Operating SystemAndroid Oreo My Question or IssueHey,I originally purchased the family account which is 20.99 TL / month subscription was deducted from my account.I receiv...

Rashams
Visitor
Plan Premium individual 13.99 TL/month Country Turkey Device samsung galaxy note 8 Operating System Android Oreo My Question or Issue Hey, I originally purc...
2019-08-28 12:56:05 PM
2019-08-28 1:47:27 PM
OneByBoo
Roadie
215 Views
1 replies
0 likes

215 Views
1 replies
0 likes

Can't change country

PlanPremiumCountryDenmark, Norway beforeDeviceComputerOperating SystemWindows 10 My Question or IssueI've tried to follow the https://support.spotify.com/no/article/How-can-I-change-my-country-setting/ regarding changing my country settings, but it s...

hhaaland1985
Casual Listener
Plan Premium Country Denmark, Norway before Device Computer Operating System Windows 10 My Question or Issue I've tried to follow the https://support.spotify.com/no/article/Ho...
2019-08-26 8:09:49 PM
2019-08-28 12:27:46 PM
Luan
Spotify Star
1343 Views
5 replies
0 likes

1343 Views
5 replies
0 likes

Why is a years subscription not less expensive than 2 6 months subscriptions ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePremiummacbook 2012I will sign in on Spotify if they have the logical courage like Idagio or ...

ignaceii
Regular
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Premium...
2019-08-27 7:00:34 PM
2019-08-28 8:07:23 AM
ignaceii
Regular
265 Views
2 replies
0 likes

265 Views
2 replies
0 likes

How long lasts Premium - update when 0.10 Euro

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI allowed to Spotify getting money from my bank. They booked 10 Cent (0.10 EUR) but nothing h...

Holger1308
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I allow...
2019-08-27 10:10:35 AM
2019-08-27 6:06:46 PM
Billy-J
Spotify Star
923 Views
5 replies
0 likes

923 Views
5 replies
0 likes

Solved!! Cancel subscription if your login account is ineligible.

My premium Spotify is logged in to my ineligible Facebook account, which means I can't access my Facebook anymore but my Spotify is still taking money. Tried to log into my email address that my Facebook used but it just gave me a new Spotify account...

TheAsian20
Visitor
My premium Spotify is logged in to my ineligible Facebook account, which means I can't access my Facebook anymore but my Spotify is still taking money. Tried to log into my email address that my Face...
2019-08-27 5:11:07 PM
2019-08-27 6:04:50 PM
Billy-J
Spotify Star
529 Views
1 replies
0 likes
Subscription

529 Views
1 replies
0 likes

I'm not eligible to renew my Premium account despite having it for years.

PlanPremiumCountryAmerica My payment information for my 9.99$ premium account lapsed a few days ago, and I just got around to renewing it. When I go to do so on through the SPotify website, I'm being told that I'm not eligible for Premium and have to...

gregregore
Casual Listener
Plan Premium Country America My payment information for my 9.99$ premium account lapsed a few days ago, and I just got around to renewing it. When I go to do so on through the SPo...
2019-08-27 8:24:42 AM
2019-08-27 12:27:19 PM
Jose_M
Spotify Star
432 Views
1 replies
0 likes

432 Views
1 replies
0 likes

No access to premium or family account

Hi.I’m writing to ask you to fix a problem with my premium subscription - from which I have been locked out of.I registered my premium subscription in 2016 with the email address (Removed by a Rock Star) and the user name veturlidi. I have, ever sinc...

user-removed
Visitor
Hi. I’m writing to ask you to fix a problem with my premium subscription - from which I have been locked out of. I registered my premium subscription in 2016 with the email address (Removed by a Ro...
2018-02-11 2:04:18 PM
2019-08-27 6:40:35 AM
user-removed
Not applicable
590 Views
1 replies
0 likes

590 Views
1 replies
0 likes

Listening History On Mobile Devices

I didn’t answered the verification email on time and now I can’t listen to my musics, how can I fix this problem?

luana1210
Newbie
I didn’t answered the verification email on time and now I can’t listen to my musics, how can I fix this problem?
2018-02-14 8:56:16 PM
2019-08-27 6:33:39 AM
user-removed
Not applicable
574 Views
1 replies
0 likes

574 Views
1 replies
0 likes

Android widget removal - has it resulted in you unsubscribing from Premium?

With the bizarre and illogical removal of the Android widget it seems lots of people have mentioned unsubscribing from Premium as a result. I thought it might be interesting (and perhaps a wake-up call for Spotify) to see what an instant hit this has...

gb79a
Music Fan
With the bizarre and illogical removal of the Android widget it seems lots of people have mentioned unsubscribing from Premium as a result. I thought it might be interesting (and perhaps a wake...
2019-08-13 2:40:25 PM
2019-08-27 2:20:58 AM
gb79a
Music Fan
2266 Views
15 replies
10 likes
Android
Subscription
Unsubscribe
Widget

2266 Views
15 replies
10 likes

Solved!! Can't Verify Student Status

Hi. I'm confused and curious as to why when I try to verify that I'm a student to get the Premium discount, it gives me the message "Unfortunately, we couldn't confirm that you're a student. Please check your details and try again." I go to a univers...

goldenseek
Visitor
Hi. I'm confused and curious as to why when I try to verify that I'm a student to get the Premium discount, it gives me the message "Unfortunately, we couldn't confirm that you're a student. Ple...
2019-08-27 1:44:43 AM
2019-08-27 1:58:22 AM
Brunelicia
Community Legend
14939 Views
1 replies
0 likes

14939 Views
1 replies
0 likes

Account problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have just realised that I have been charged twice for Premium Family since 20 June when I h...

chill15
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
2019-08-26 11:45:45 PM
2019-08-26 12:24:04 AM
Luan
Spotify Star
556 Views
3 replies
0 likes

556 Views
3 replies
0 likes

Issues with connecting phone courier with premium subscription

I want to change from paying for my premium Spotify subscription by gift cards & PayPal to linking my Spotify account with my M1 phone courier account. PlanCurrently on last 6 days of premium. CountrySingapore Device(iPhone X, bought 2017)Operating S...

Sleepy37
Visitor
I want to change from paying for my premium Spotify subscription by gift cards & PayPal to linking my Spotify account with my M1 phone courier account. Plan Currently on last 6 days of pr...
2019-08-26 2:10:04 PM
2019-08-26 11:28:18 PM
Luan
Spotify Star
517 Views
1 replies
0 likes

517 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts