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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130869 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
63007 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
243032 Views
149 replies
13 likes
We have requested the entry of our University for more than 9 months already , without any progress. Yes, we know that "if your university isn’t on the list, you can request it to be added, and that it can take a minimum of 30 days.", but in the Shee...
We have requested the entry of our University for more than 9 months already , without any progress. Yes, we know that "if your university isn’t on the list, you can request ...
Spotify Legend
814 Views
2 replies
0 likes
I have not received the free google mini speaker due to being signed up through facebook. And the email that my facebook was started with no longer works. I have been a premium member for years and it seems I cannot find a solution to my issue. I wou...
I have not received the free google mini speaker due to being signed up through facebook. And the email that my facebook was started with no longer works. I have been a premium member for years and i...
Visitor
616 Views
1 replies
0 likes
PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy 10 Operating SystemAndroid My Question or IssueFor some time now (over a month) the app on my phone has been having issues. Sometimes, when I'm listening to music on spotify and I lock the screen...
Plan Premium Country United Kingdom Device Samsung Galaxy 10 Operating System Android My Question or Issue For some time now (over a month) the app on my phon...
Spotify Star
1163 Views
1 replies
0 likes
My gf bought me a 10 euro gift card from Germany, but i live in Romania, when i entered the code, is not working, i don't think this is normal, as long as in Romania a month is 5 euro, and a 10 euro gift card is as good as a toilet paper in this mome...
My gf bought me a 10 euro gift card from Germany, but i live in Romania, when i entered the code, is not working, i don't think this is normal, as long as in Romania a month is 5 euro, and a 10 euro ...
Spotify Star
981 Views
3 replies
0 likes
Hello, I have a recurring payment on the 15th of every month. I didn't have funds to pay for my subscription, so I had to pay for it 2 days after. How long does it take for spotify to retry payments? It's been almost 5 days since they tried, as any o...
Hello, I have a recurring payment on the 15th of every month. I didn't have funds to pay for my subscription, so I had to pay for it 2 days after. How long does it take for sp...
Community Legend
7261 Views
1 replies
0 likes
My buddy at school recently told me that if you already own a Hulu account, you can get Spotify Premium for free. Is this currently possible or was it ever possible?
My buddy at school recently told me that if you already own a Hulu account, you can get Spotify Premium for free. Is this currently possible or was it ever possible?
Spotify Star
663 Views
3 replies
0 likes
Plan: Premium + HuluCountry: US My Question or IssueI currently have a Premium + Hulu plan under my account and thinking to upgrade to a family account. Does that mean I will lose the Hulu subscription?
Plan: Premium + Hulu Country: US My Question or Issue I currently have a Premium + Hulu plan under my account and thinking to upgrade to a family account. Does that mean I will l...
Spotify Star
401 Views
1 replies
0 likes
PlanPremium X2CountrySwedenMy Question or IssueOkay, I have a Spotify Premium account with my bank details. I am also paying for my ex-friends Spotify Premium account. But I don't want to pay for hers anymore and we are not speaking. I don't have her...
Plan Premium X2 Country Sweden My Question or Issue Okay, I have a Spotify Premium account with my bank details. I am also paying for my ex-friends Spotify Premium account. But I don't want to p...
Community Legend
873 Views
1 replies
0 likes
Hello, I am currently travelling and I tried to pay for my premium service via PayPal but Spotify just notified me that "Country and Payment don't match". The money is however deducted from my bank account and my plan is still showing as "Free". The ...
Hello, I am currently travelling and I tried to pay for my premium service via PayPal but Spotify just notified me that "Country and Payment don't match". The money is however deducted from my bank a...
Spotify Star
741 Views
1 replies
0 likes
PlanPremiumCountryItalyDevicePCOperating SystemWIndows My Question or IssueI just subscribed to the €10/3 months offer, and, unlike all other times in the past, I can't find the "subscription" area of the site anywhere (no link on the left bar), to c...
Plan Premium Country Italy Device PC Operating System WIndows My Question or Issue I just subscribed to the €10/3 months offer, and, unlike all other times in the past, I can...
Community Legend
1005 Views
1 replies
0 likes
PlanFree/PremiumCountryUnited Kingdom My Question or IssueI have been offered 6 months free premium from Game Pass but my credit card is never accepted for some reason.
Plan Free/Premium Country United Kingdom My Question or Issue I have been offered 6 months free premium from Game Pass but my credit card is never accepted for some reason.
Roadie
408 Views
1 replies
0 likes
I went to renew my subscription but after 3 retries I realised that I was charged 3 times and that I still didn't get premium on my account. I've been using Spotify premium for 2 years now and for this to happen is a major annoyance. I was using Payp...
I went to renew my subscription but after 3 retries I realised that I was charged 3 times and that I still didn't get premium on my account. I've been using Spotify premium for 2 years now and for th...
Community Legend
768 Views
3 replies
0 likes
PlanPremiumCountryUSADevice(iPhone 7 Plus)Operating System(iOS 11) My Question or IssueI can't make payment with my debit card. What is going on? How can you help me?
Plan Premium Country USA Device (iPhone 7 Plus) Operating System (iOS 11) My Question or Issue I can't make payment with my debit card. What is going on? How can you help...
Spotify Star
2042 Views
1 replies
0 likes
Hello! I currently am using the Spotify Premium with Hulu plan for $9.99/month, that I was luckily able to attain before the end of 2019. Since I will be attending college soon, I plan to the Premium for Students plan that also includes Hulu (and SHO...
Hello! I currently am using the Spotify Premium with Hulu plan for $9.99/month, that I was luckily able to attain before the end of 2019. Since I will be attending college soon, I plan to the Pr...
Spotify Star
1544 Views
1 replies
0 likes
Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just won't work. I haven't used the trial before and the ...
Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just w...
Spotify Star
1117 Views
1 replies
1 likes
PlanFree trying to get PremiumCountryUSDeviceSamsung Galaxy S8Operating Systemrecently updated I just had a new card ordered and I am incapable of purchasing premium online with it. I contacted the bank and they contacted the card company and said it...
Plan Free trying to get Premium Country US Device Samsung Galaxy S8 Operating System recently updated I just had a new card ordered and I am incapable of purchasing premium online wit...
Spotify Star
804 Views
1 replies
0 likes
My Question or IssueRecently a favourite podcast of mine has gotten really greedy. They run a 30 second ad at the start of the pod, in the middle and then at the end, whilst also having a sponsored ad in the pod as well, surely this goes against some...
My Question or Issue Recently a favourite podcast of mine has gotten really greedy. They run a 30 second ad at the start of the pod, in the middle and then at the end, whilst also having a sponsored...
Casual Listener
470 Views
2 replies
1 likes
My Question or IssueI live in Canada and went to buy more premium and used my debit while on google chrome and my account is set to Canada and has never been changed and yet it says my country doesn’t match my payment but it does and I need music for...
My Question or Issue I live in Canada and went to buy more premium and used my debit while on google chrome and my account is set to Canada and has never been changed and yet it says my coun...
Roadie
716 Views
1 replies
1 likes
Hi,I am part of the Premium Family Plan and for the monthly payment I want to change my bank account number to my brothers. How do I do that?
Hi, I am part of the Premium Family Plan and for the monthly payment I want to change my bank account number to my brothers. How do I do that?
Roadie
516 Views
3 replies
0 likes
