Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
ab01545945
Visitor
81188 Views
50 replies
4 likes

81188 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10155 Views
23 replies
2 likes

10155 Views
23 replies
2 likes

Superuser Contribution Paid for 3 months premium but didn't get the premium

Hi. So I saw this ad of spotify giving 3 months premium for 0.99. I bought it on my other account that's free and I even got the receipt saying that I have the premium now but when I log it to the account it's said that I'm still on a spotify free. I...

LaithS
Casual Listener
Hi. So I saw this ad of spotify giving 3 months premium for 0.99. I bought it on my other account that's free and I even got the receipt saying that I have the premium now but when I log it to the ac...
2019-06-09 1:07:17 PM
2019-06-22 11:00:00 PM
Edwin39
Newbie
509 Views
4 replies
2 likes

509 Views
4 replies
2 likes

Superuser Contribution Cant get into account

I made a Spotify a while back and I have premium. It was linked to facebook but I just deleted it months ago.. now my app logged me out and I cant log back in. I tried using the same email address that was used on my facebook.. but obviously they nee...

user-removed
Visitor
I made a Spotify a while back and I have premium. It was linked to facebook but I just deleted it months ago.. now my app logged me out and I cant log back in. I tried using the same email address th...
2019-06-19 4:40:18 PM
2019-06-22 2:28:07 PM
Peter
Spotify Legend
260 Views
1 replies
0 likes

260 Views
1 replies
0 likes

Superuser Contribution payment issue

CountryEgyptDeviceiphone 6sMy Question or IssueI used to be a spotify premium user but I had some issues with my visa and I had to cancel it for a couple of months, so I had to downgrade to free. It has been reactivated now and used for other website...

menan
Newbie
Country Egypt Device iphone 6s My Question or Issue I used to be a spotify premium user but I had some issues with my visa and I had to cancel it for a couple of months, so I had to downgrade to...
2019-06-19 11:51:58 PM
2019-06-22 2:27:04 PM
Peter
Spotify Legend
271 Views
1 replies
0 likes

271 Views
1 replies
0 likes

Can't pay

PlanFree/PremiumCountryVietnam/RussiaDeviceOppo A7Operating SystemAndroid My Question or IssueHello. I currently live in Vietnam, but I am a client of a Russian bank. When I tried to pay and get a premium account, I couldn't do that because "Your pay...

bubnist
Newbie
Plan Free/Premium Country Vietnam/Russia Device Oppo A7 Operating System Android My Question or Issue Hello. I currently live in Vietnam, but I am a client of a Russian b...
2019-06-20 9:30:21 PM
2019-06-22 8:40:51 AM
OneByBoo
Roadie
260 Views
1 replies
0 likes

260 Views
1 replies
0 likes

I have premium and downloaded all my saved songs but they won't play when I don't have cell service

PlanPremiumCountryUSADeviceLG K10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI live out at a Navy base in the middle of nowhere and I just want to listen to music but it plays one song then it says it's playing the nex...

FNFAL1994
Newbie
Plan Premium Country USA Device LG K10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I live out at a Navy base in the middle of nowhere a...
2019-06-21 3:35:17 PM
2019-06-22 8:37:22 AM
OneByBoo
Roadie
286 Views
1 replies
1 likes

286 Views
1 replies
1 likes

Premium user still being forced to shuffle play and puts random songs on my playlist

I payed for a premium account and everything works fine on my Mac. However, when I try to use the spotify app on my iphone 8 and listen to my own playlists, it shuffles my playlist and puts all kinds of random songs on the queue. I will unsubscribe i...

user-removed
Visitor
I payed for a premium account and everything works fine on my Mac. However, when I try to use the spotify app on my iphone 8 and listen to my own playlists, it shuffles my playlist and puts all kinds...
2019-06-22 3:12:25 AM
2019-06-22 8:34:12 AM
OneByBoo
Roadie
485 Views
1 replies
0 likes

485 Views
1 replies
0 likes

Premium Membership & Hulu

Hey Guys, So, for something that I thought was simple it doesn't appear to be the case. I am on a Spotify Premium subscription that I signed up through a pre-paid card until October. Now, when I try to add the newly announced Hulu.com subscription it...

FixedCroissant
Casual Listener
Hey Guys, So, for something that I thought was simple it doesn't appear to be the case. I am on a Spotify Premium subscription that I signed up through a pre-paid card until October. Now, wh...
2019-03-13 2:32:45 AM
2019-06-22 5:19:12 AM
kleeh
Music Fan
2722 Views
27 replies
5 likes

2722 Views
27 replies
5 likes

songs not playing

this is a little long so please bear with me.so i purchased Spotify premium about a week ago and downloaded all of my songs so it would be able to play offline.whenever i do go offline, only a select few songs plays. for example, the other day about ...

kaelynlael
Newbie
this is a little long so please bear with me. so i purchased Spotify premium about a week ago and downloaded all of my songs so it would be able to play offline. whenever i do go offline,...
2019-06-21 10:06:58 PM
2019-06-22 1:05:11 AM
Billy-J
Spotify Star
279 Views
1 replies
0 likes

279 Views
1 replies
0 likes

Google Home Mini

PlanPremiumCountryCanadaDeviceIphone 7, Windows 10, AndroidOperating Systemios 12, windows build 1903, don't know. My Question or Issue I submitted a claim for a Google Home Mini. I Had a Regular Premium Subscription for a while before I saw this giv...

Leanna_Ropson
Newbie
Plan Premium Country Canada Device Iphone 7, Windows 10, Android Operating System ios 12, windows build 1903, don't know. My Question or Issue I submitted a claim for a Googl...
2019-06-21 12:48:00 AM
2019-06-22 1:04:12 AM
Billy-J
Spotify Star
217 Views
1 replies
0 likes

217 Views
1 replies
0 likes

Some weird issues with paypal

PlanPremiumCountryFinland My Question or IssueI've been using premium spotify, I don't know quite long and paid it always with paypal. But now application and the account site informs me that there were problems with payment.However from paypal site ...

ontelo
Casual Listener
Plan Premium Country Finland My Question or Issue I've been using premium spotify, I don't know quite long and paid it always with paypal. But now application and the account site inform...
2019-06-20 10:57:55 AM
2019-06-21 9:22:36 PM
Billy-J
Spotify Star
1745 Views
5 replies
0 likes

1745 Views
5 replies
0 likes

Add support for Google ChromeCast

how can I remove the subscription from their device or log them out after I've changed the passwor Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Idahogirl100
Casual Listener
how can I remove the subscription from their device or log them out after I've changed the passwor Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, And...
2019-06-06 7:10:15 PM
2019-06-21 2:04:36 PM
Idahogirl100
Casual Listener
374 Views
2 replies
0 likes

374 Views
2 replies
0 likes

Solved!! Not all of my albums are showing!

Hello, all of albums suddenly stopped showing in the Albums section using the Spotify Desktop and app for computer, this problem has only been happening a few days ago only from today 21/9/2019. but all songs are showing in the Song section i have a ...

celerypuff
Casual Listener
Hello, all of albums suddenly stopped showing in the Albums section using the Spotify Desktop and app for computer, this problem has only been happening a few days ago only from today 21/9/2...
2019-06-20 10:57:01 PM
2019-06-21 9:04:29 AM
Chewsonthemove
Casual Listener
1902 Views
3 replies
1 likes

1902 Views
3 replies
1 likes

Hulu

PlanPremiumCountryUnited StatesDeviceLG v20Operating SystemAndoid 8.1 My Question or IssueIs Hulu supposed to work for those who had already signed up? When I paid my account this morning Hulu stopped working

Mhanigunn
Newbie
Plan Premium Country United States Device LG v20 Operating System Andoid 8.1 My Question or Issue Is Hulu supposed to work for those who had already signed up? When I paid my account...
2019-06-17 2:08:41 PM
2019-06-21 3:02:05 AM
kleeh
Music Fan
403 Views
2 replies
0 likes

403 Views
2 replies
0 likes

Pagamento triplicado

Está sendo descontado 3 vezes o valor do plano na minha fatura do cartão de crédito. PlanoPremiumPaís BrasilMarcaSamsung Galaxy S7 EdgeSistema operacional Android My Question or Issue

CarlaDGO
Casual Listener
Está sendo descontado 3 vezes o valor do plano na minha fatura do cartão de crédito. Plano Premium País Brasil Marca Samsung Galaxy S7 Edge Sistema operacional Android My Que...
2019-06-20 9:14:27 PM
2019-06-21 1:11:38 AM
Bittencourt
Spotify Star
249 Views
1 replies
0 likes

249 Views
1 replies
0 likes

Solved!! Canceling Premium through itunes will i lose my playlists??? HELP!

PlanPremiumCountryIreland DeviceiPhone XsOperating SystemiOS 10.13.6 My Question or IssueI'm currently paying €12.99 through itunes and want to sign up directly through Spotify so I can pay €9.99. In order to do this I have to cancel my premium subsc...

Saraelizs37
Casual Listener
Plan Premium Country Ireland Device iPhone Xs Operating System iOS 10.13.6 My Question or Issue I'm currently paying €12.99 through itunes and want to sign up directl...
2019-06-20 3:09:33 PM
2019-06-20 12:03:42 AM
Billy-J
Spotify Star
1082 Views
3 replies
0 likes
itunes premium

1082 Views
3 replies
0 likes

I'm leaving Facebook and want to keep my music, is this possible?

PlanPremiumCountryUK DeviceiPhone XsOperating SystemiOS 10.14.5 I have a premium account which i joined using Facebook. I'm leaving Facebook and apparently have to leave Spotify Premium and sign up again. But i have thousands of songs saved and lots ...

LordLee2016
Newbie
Plan Premium Country UK Device iPhone Xs Operating System iOS 10.14.5 I have a premium account which i joined using Facebook. I'm leaving Facebook and apparently have to...
2019-06-20 2:15:30 PM
2019-06-20 3:30:44 PM
Billy-J
Spotify Star
228 Views
1 replies
1 likes

228 Views
1 replies
1 likes

Premium to family plan

Hi all,I need help to understand an extra charge. Last week I switch my premium account and included my husband's account on the family plan.On June 17th, Spotify charged my husband's premium account, I'm trying to find a way to contact the company f...

Thaaik
Newbie
Hi all, I need help to understand an extra charge. Last week I switch my premium account and included my husband's account on the family plan. On June 17th, Spotify charged my husband's premium acc...
2019-06-20 12:30:44 PM
2019-06-20 3:28:52 PM
Billy-J
Spotify Star
276 Views
1 replies
0 likes

276 Views
1 replies
0 likes

I paid for 3 Months for 0,99,- but my account is still free.

Plan Free/Premium premiumCountry the netherlands Device iPad air 2019(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got an verification mail and everything Seems to be ...

2blarzk3kr3fvqz
Casual Listener
Plan Free/Premium premium Country the netherlands Device iPad air 2019 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,...
2019-06-15 12:22:29 PM
2019-06-20 12:46:35 PM
acmepfeife
Casual Listener
749 Views
5 replies
3 likes

749 Views
5 replies
3 likes

Solved!!Superuser Contribution I don't know the second account that is using my bank account for premium

I have a premium plan with this email address and get charged $10 a month. There is a second account that is using my bank account as well and it is charged an additional $10. I have no idea what this account is or who is using it. I have tried my ot...

longjohn
Casual Listener
I have a premium plan with this email address and get charged $10 a month. There is a second account that is using my bank account as well and it is charged an additional $10. I have no idea what thi...
2019-05-31 5:26:20 PM
2019-06-20 8:35:02 AM
Katerina
Spotify Legend
662 Views
4 replies
0 likes

662 Views
4 replies
0 likes

I have Spotify Premium with Hulu but Hulu account is cancelled

PlanPremiumCountry: USA DeviceMacBook ProOperating SystemOS 10.14.5 My Question or Issue: I am a premium member and was going through a transition period where I was not able to pay for my premium. I had Hulu connected to my account but Spotify cance...

freddie784
Newbie
Plan Premium Country: USA Device MacBook Pro Operating System OS 10.14.5 My Question or Issue: I am a premium member and was going through a transition period where I w...
2019-06-19 12:43:28 AM
2019-06-20 6:35:42 AM
Billy-J
Spotify Star
362 Views
1 replies
0 likes

362 Views
1 replies
0 likes

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