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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5854 Views
  • 23 replies
  • 2 likes
  • 5854 Views
  • 23 replies
  • 2 likes

Add dislike-button to premium or I'll go back to free!

Just got premium and I miss the Dislike-button (little circle with diagonal line through it). Specially because there is so simple menu item to delete it from playlist! Support doesn't help, so I need to go back to free version.

  • Music Fan
  • Just got premium and I miss the Dislike-button (little circle with diagonal line through it). Specially because there is so simple menu item to delete it from playlist!   Support doesn't help,...
  • Jᴀᴄᴋ
  • Roadie
  • 363 Views
  • 1 replies
  • 1 likes
  • dislike
  • 363 Views
  • 1 replies
  • 1 likes

Payment problem

PlanFree/PremiumCountryDominican Republic, but currently in Spain. DeviceSamsung galaxy 9Operating SystemAndroid My Question or IssueI'm trying to upgrade my account to premium. My card is from Dominican Republic, so I tried to change my country from...

  • Newbie
  • Plan Free/Premium Country Dominican Republic, but currently in Spain.  Device Samsung galaxy 9 Operating System Android   My Question or Issue I'm trying to upgrade my account to ...
  • Jᴀᴄᴋ
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Can't pay with PayPal balance anymore

I have paid for Premium for over a year with PayPal balance, but when I try to pay now it says I have to have a credit card linked to my account. I cannot do that, hence why I'm using PayPal balance. Why can't I use PayPal balance anymore?

  • Casual Listener
  • I have paid for Premium for over a year with PayPal balance, but when I try to pay now it says I have to have a credit card linked to my account. I cannot do that, hence why I'm using PayPal balance....
  • Jᴀᴄᴋ
  • Roadie
  • 1371 Views
  • 3 replies
  • 1 likes
  • 1371 Views
  • 3 replies
  • 1 likes

Cobro doble en días distintos en mismo mes

Me hicieron cobro doble en días distintos en el mismo mes. En mi suscripción me dice que me hacen cobro los días 12 de cada mes, pero tengo cobros del 15 de Spotify por el mismo valor. PlanPremiumCountryColombiaDeviceHuawei P20Operating SystemAndroid...

  • Casual Listener
  • Me hicieron cobro doble en días distintos en el mismo mes. En mi suscripción me dice que me hacen cobro los días 12 de cada mes, pero tengo cobros del 15 de Spotify por el mismo valor.  Plan P...
  • Bittencourt
  • Spotify Star
  • 232 Views
  • 3 replies
  • 0 likes
  • 232 Views
  • 3 replies
  • 0 likes

Itunes payment problems

Hello,I have had a premium subscribtion with no issues, for many years, paid via Itunes (for a reason I have forgot). For about a week ago I had an email telling me there was a problem with my payment, so I head over to my bank and notice that the pa...

  • Casual Listener
  • Hello, I have had a premium subscribtion with no issues, for many years, paid via Itunes (for a reason I have forgot). For about a week ago I had an email telling me there was a problem with my paym...
  • Bittencourt
  • Spotify Star
  • 387 Views
  • 6 replies
  • 0 likes
  • 387 Views
  • 6 replies
  • 0 likes

I dont have premium and I am still being charged

I have 2 emails and I dont remember if I got premium in any of those ones. But, currently I am using one of them and I dont have premium but I am still being charged. I need help and a refund. Thank you .

  • Newbie
  • I have 2 emails and I dont remember if I got premium in any of those ones. But, currently I am using one of them and I dont have premium but I am still being charged.  I need help and a refund. ...
  • Ethan_Moore004
  • Composer
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Google Home Mini- Code not working

I am yet another customer who is struggling with the Canadian Google Home Mini offer. I recieved my email telling me that my device is available. I go through the steps and to checkout only to find that the redemption code is not applied. I try to ap...

  • Casual Listener
  • I am yet another customer who is struggling with the Canadian Google Home Mini offer.    I recieved my email telling me that my device is available. I go through the steps and to checkout...
  • Loxer
  • Community Legend
  • 837 Views
  • 5 replies
  • 0 likes
  • 837 Views
  • 5 replies
  • 0 likes

Solved!! Premium and country

Hi! I have a consecant problem. The country of my free Spotify account is Switzerland. I want to re-subscribe to a Premium account, but the person who pays for me is in France. If this person pays the account from France with a Swiss credit card, wil...

  • Casual Listener
  •   Hi!   I have a consecant problem. The country of my free Spotify account is Switzerland. I want to re-subscribe to a Premium account, but the person who pays for me is in France. If th...
  • Bittencourt
  • Spotify Star
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Register for premium

Hi, I am interested in the google mini offer, however I am not a premium member. The fine print of the offer says: Offer available until May 9, 2019, or while supplies last. If I sign up today for the premium account, will I still get the google mini...

  • Casual Listener
  • Hi,   I am interested in the google mini offer, however I am not a premium member. The fine print of the offer says:   Offer available until May 9, 2019, or while supplies last.  ...
  • Billy-J
  • Spotify Star
  • 323 Views
  • 3 replies
  • 0 likes
  • 323 Views
  • 3 replies
  • 0 likes

google home

PlanPremiumCountry DeviceSamsung Galaxy s9Operating SystemiOS 10, My Question or Issuehi, when i try to get my google home mini, it say de promotional code will be apply but its not. sorry for my english, im french. how can i get free if it does not ...

  • Casual Listener
  •   Plan Premium Country   Device Samsung Galaxy s9 Operating System iOS 10,   My Question or Issue hi, when i try to get my google home mini, it say de promotional code will ...
  • Billy-J
  • Spotify Star
  • 412 Views
  • 7 replies
  • 0 likes
  • 412 Views
  • 7 replies
  • 0 likes

Paying for Premium, have payment proof but no Premium

PlanPremiumThe Netherlands DeviceYou put that here, so why moan about the message body containing that content? IdiotsOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm paying for Premium, can see payment details (last pa...

  • Casual Listener
  • Plan Premium The Netherlands   Device You put that here, so why moan about the message body containing that content? Idiots Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
  • YoungJules
  • Casual Listener
  • 308 Views
  • 4 replies
  • 0 likes
  • 308 Views
  • 4 replies
  • 0 likes

Never got the promo code email for the google home mini. When can I expect the email?

Bought premium on the 9th and its the 17th of april. 2019. Never got email for google home mini. And people already received theire device by mail .how long will i have to wait?

  • Visitor
  • Bought premium on the 9th and its the 17th of april. 2019. Never got email for google home mini. And people already received theire device by mail .how long will i have to wait?
  • Jᴀᴄᴋ
  • Roadie
  • 263 Views
  • 1 replies
  • 1 likes
  • 263 Views
  • 1 replies
  • 1 likes

Spotify Premium w Hulu not allowing me to login

So i signed up for the premium w/ hulu and it worked for a moment. My spotify account says it is linked to hulu with the "start watching" button but everytime i try to login with the hulu account i made it says "login invalid" and doesnt let me in. D...

  • Casual Listener
  • So i signed up for the premium w/ hulu and it worked for a moment. My spotify account says it is linked to hulu with the "start watching" button but everytime i try to login with the hulu account i m...
  • Billy-J
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Hulu

PlanPremium for StudentsCountryUnited StatesDeviceiPhone 8, TVOperating System My Question or IssueSo I am trying to log into my hulu account on my tv but it won't let me. When I go onto hulu on my phone, I'm already logged in because of spotify. I e...

  • Newbie
  •   Plan Premium for Students Country United States Device iPhone 8, TV Operating System     My Question or Issue So I am trying to log into my hulu account on my tv but it wo...
  • Billy-J
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Hulu login NOT working!

Plan - Premium w/ HuluLocation - United StatesOperating System - MacOS Mojave 10.14.4Browser - Google Chrome Version 73.0.3683.103 Spotify Premium w/ HuluHulu shows that it is activatedAfter clicking "start watching" I get sent here. My name appears ...

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  • Casual Listener
  • Plan - Premium w/ Hulu Location - United States Operating System - MacOS Mojave 10.14.4 Browser - Google Chrome Version 73.0.3683.103   Spotify Premium w/ Hulu Hulu shows that it is...
  • laniebug
  • Casual Listener
  • 1533 Views
  • 2 replies
  • 0 likes
  • 1533 Views
  • 2 replies
  • 0 likes

s10 plus promotion

Hi, I purchased Samsung 10 plus and as per offer i should get 6 months of premium membership free. Please help me get that

  • Newbie
  • Hi,   I purchased Samsung 10 plus and as per offer i should get 6 months of premium membership free. Please help me get that
  • Bittencourt
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelada cuenta premium con PS4

PlanFree and PremiumCountrySpainDeviceAllOperating SystemAndroid and Deskotp My Question or IssueBuenos días, Me han pasado automáticamente a la cuenta free habiendo pagado la cuenta premium a través de PS4. De hecho, me han cobrado 10 euros en lugar...

  • Casual Listener
  •   Plan Free and Premium Country Spain Device All Operating System Android and Deskotp   My Question or Issue Buenos días,   Me han pasado automáticamente a la cuenta free ...
  • Guido
  • Spotify Legend
  • 417 Views
  • 5 replies
  • 0 likes
  • 417 Views
  • 5 replies
  • 0 likes

Spotify Premium PSC

Hi.I've been using Paysafecard to activate my spotify premium, but now I don't see any other option, than activate it throught the month subscription.Did the spotify remove activation thru the PSC in my country? I am living in Poland.

  • Casual Listener
  • Hi. I've been using Paysafecard to activate my spotify premium, but now I don't see any other option, than activate it throught the month subscription. Did the spotify remove activation thru the PS...
  • chapajdzide666
  • Casual Listener
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Google Mini Home Cancelled

PlanPremiumCountryCanadaDeviceiPhone 8, Mac Book Pro, DesktopMy Question or IssueI just ordered my google home mini and it got cancelled. I spoke with a google representative first and they said that they had to verify my information again and it wil...

  • Newbie
  • Plan Premium Country Canada Device iPhone 8, Mac Book Pro, Desktop My Question or Issue I just ordered my google home mini and it got cancelled. I spoke with a google representative first and ...
  • veronika2
  • Newbie
  • 397 Views
  • 3 replies
  • 1 likes
  • 397 Views
  • 3 replies
  • 1 likes