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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52000 Views
  • 23 replies
  • 4 likes
  • 52000 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32591 Views
  • 19 replies
  • 2 likes
  • 32591 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21861 Views
  • 8 replies
  • 1 likes
  • 21861 Views
  • 8 replies
  • 1 likes

Help

I can't remember my account and I just found out it keeps charging me every month.. what do I do

  • Newbie
  • I can't remember my account and I just found out it keeps charging me every month.. what do I do
  • Luke
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Can't pay with visa

I can't pay premium acc

  • Newbie
  • I can't pay premium acc
  • Luke
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Charged at wrong price

I bought the 3 months premium at HK$4.90 offered at this Christmas yesterday however after I paid I found that I was charged at HK$58. Is there any way to refund the extra charge of HK$55.1? Thank you.

  • Casual Listener
  • I bought the 3 months premium at HK$4.90 offered at this Christmas yesterday however after I paid I found that I was charged at HK$58. Is there any way to refund the extra charge of HK$55.1? Thank yo...
  • Luke
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Have have paid for premium, but account says I'm now on free??

I have been using spotify for the past few months on premium, which has been fine. but today my acount says im on the free service? i have checked that i have paid correctly through my mobile provider. I have re installed the app on my phone, and re ...

  • Newbie
  • I have been using spotify for the past few months on premium, which has been fine. but today my acount says im on the free service? i have checked that i have paid correctly through my mobile provide...
  • Luke
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Pay with mobile

Hi,I wanted to know if we can subscribe to Spotify with our mobil plan, because I don't have any credit card Sincerely

  • Newbie
  • Hi, I wanted to know if we can subscribe to Spotify with our mobil plan, because I don't have any credit card 😞     Sincerely
  • Luke
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Unable to update Premium subscription

Hi there! I spent 45 minutes with your Help over chat last week and was assured by the end that my payment for the annual Premium subscription would go through. Unfortunately, the same issue exists... Please advise, and thanks in advance!

  • Newbie
  • Hi there!  I spent 45 minutes with your Help over chat last week and was assured by the end that my payment for the annual Premium subscription would go through.  Unfortunately, the same is...
  • Luke
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

No se activa premiun

Premiun pagado pero no se activa

  • Newbie
  • Premiun pagado pero no se activa
  • Luke
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Recaptcha

Recaptcha is the worst and tends to make me hate websites. If you make them go away I will buy a premium subscription.

  • Casual Listener
  • Recaptcha is the worst and tends to make me hate websites.  If you make them go away I will buy a premium subscription.
  • ly7bvp971as3nfh
  • Casual Listener
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

Spotify shows "error" on my TV screen.

I am a Premuim member and have been using Spotify for around 2 months. Last week it stopped working with only the word "error" on my TV screen. No suggestions I have read solve the problem. I don't like that you can't contact the company direct with ...

  • Casual Listener
  • I am a Premuim member and have been using Spotify for around 2 months. Last week it stopped working with  only the word "error" on my TV screen. No suggestions I have read solve the problem. I d...
  • Keanu_C
  • Spotify Star
  • 1039 Views
  • 3 replies
  • 0 likes
  • 1039 Views
  • 3 replies
  • 0 likes

Subscription paid on July 20, trying to renew on August 2nd

PlanPremiumCountry CanadaDeviceEssential Ph-1Operating SystemAndroid 7.1 My Question or Issue Why only 12 days into my one month, is my subscription ended

  • Casual Listener
  • Plan Premium Country  Canada Device Essential Ph-1 Operating System Android 7.1   My Question or Issue  Why only 12 days into my one month, is my subscription ended
  • RashestTrash
  • Casual Listener
  • 161 Views
  • 5 replies
  • 0 likes
  • 161 Views
  • 5 replies
  • 0 likes

Payment

PlanFree/PremiumCountry LatviaDevice iPhone 8Operating System(iOS 11 My Question or Issue I just tried paying with newly registered credit card and website showed me error, however money from my bank account is gone, tried the same thing again, happe...

  • Visitor
  • Plan Free/Premium Country  Latvia Device  iPhone 8 Operating System (iOS 11   My Question or Issue  I just tried paying with newly registered credit card and website sho...
  • jeffthepanda
  • Casual Listener
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Paying for Premium but...

PlanPaying for Premium but my account says FreeCountry USADeviceiPhone 7Operating SystemWindows 10 My Question or IssueHi! I’ve been trying to connect my Spotify account to Alexa, but the app won’t allow it because it states that my Spotify account i...

  • Casual Listener
  • Plan Paying for Premium but my account says Free Country  USA Device iPhone 7 Operating System Windows 10   My Question or Issue Hi! I’ve been trying to connect my Spotify account...
  • Noah
  • Spotify Star
  • 198 Views
  • 3 replies
  • 0 likes
  • 198 Views
  • 3 replies
  • 0 likes

Solved!! Can't pay for premium

PlanPremiumCountry NicaraguaDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or Issue Trying to pay my premium family plan but every time I try to do so spotify tells me that something went wrong.. I've been calling to the bank and th...

  • Casual Listener
  • Plan Premium Country  Nicaragua Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue  Trying to pay my premium family plan but every time I try to d...
  • A_Hansson
  • Casual Listener
  • 1329 Views
  • 5 replies
  • 0 likes
  • 1329 Views
  • 5 replies
  • 0 likes

My premium account is bugged

Im trying to subscribe with a new payment for a while, im tried with different cards and nothing , i've been following the instructions over and over again, all my data is correct.i've even waited my account becomes free again and did upgrade to prem...

  • Regular
  •     Im trying to subscribe with a new payment for a while, im tried with different cards and nothing , i've been following the instructions over and over again, all my data is correct...
  • Billy-J
  • Spotify Star
  • 955 Views
  • 16 replies
  • 1 likes
  • 955 Views
  • 16 replies
  • 1 likes

Subscribing Premium through SMART LOAD

I'm currently trying to subscribe to premium through SMART LOAD using my cellphone number and it's not working. It shows that I have to "contact the support team."

  • Newbie
  • I'm currently trying to subscribe to premium through SMART LOAD using my cellphone number and it's not working. It shows that I have to "contact the support team."
  • Luke
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Lost all my music and premium!!

Opened the Spotify app and I was logged off for some reason logged back on and all my music was gone and also my premium subscription. Help!!

  • Newbie
  • Opened the Spotify app and I was logged off for some reason logged back on and all my music was gone and also my premium subscription. Help!!
  • Luke
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Premium not working on new phone.

Premium member, payment comes out monthly etc. Switched to a newer iPhone downloaded apps the same. Logged into Spotify using Facebook as always. However, upon logging in using Facebook it comes up as free version not premium. Many playlist I had sav...

  • Visitor
  • Premium member, payment comes out monthly etc. Switched to a newer iPhone downloaded apps the same. Logged into Spotify using Facebook as always. However, upon logging in using Facebook it comes up a...
  • Luke
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Having issues finding my account

I have premium account that i have been paying for monthly for about a year now....phone smashed...cant see screen...got a new phone ...try to sign in with my account email and its bringing me to an account but says theres no subscription...anf wanti...

  • Newbie
  • I have premium account that i have been paying for monthly for about a year now....phone smashed...cant see screen...got a new phone ...try to sign in with my account email and its bringing me to an ...
  • Luke
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Spotify Premium

Hi, I want to pay my spotify premium using my Bill account, but there is no option for bill account at the payment method. im kinda confused because my friends have that kind of payment method.

  • Visitor
  • Hi, I want to pay my spotify premium using my Bill account, but there is no option for bill account at the payment method. im kinda confused because my friends have that kind of payment method. 
  • Luke
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Spotify Premium Subscription Failed

I used globe as my payment option for the spotify premium subscription and at now it says that my payment has failed though my load had been charged. I even the receipt in the account. There's 1 months free trial, right? And today, my 1 month free tr...

  • Newbie
  • I  used globe as my payment option for the  spotify premium subscription and at now it says that my payment has failed though my load had been charged. I even the receipt in the account. Th...
  • Luke
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes