Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
dima2
Visitor
122050 Views
79 replies
10 likes

122050 Views
79 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14552 Views
27 replies
2 likes

14552 Views
27 replies
2 likes

Changed name; lost free Hulu

PlanPremiumCountryUSADevice Operating System My Question or IssueBefore I got married, I signed up for Spotify Premium and got Hulu for free. After I got married, a new account was set up for me in order to change my last name. Doing that caused me t...

redelen
Visitor
Plan Premium Country USA Device Operating System My Question or Issue Before I got married, I signed up for Spotify Premium and got Hulu for free. After I got mar...
2019-09-19 4:49:36 PM
2019-09-19 9:56:21 PM
Rene01
Community Legend
463 Views
1 replies
1 likes

463 Views
1 replies
1 likes

paysafe card

PlanFreeCountrySwedenDeviceIphone xs My Question or IssueI have a paysafe card and wanr to buy spotify premium with it but i can not find the option to use it and it says that it works in spotify on the paysafe websitei need help to know if i can use...

cubeice
Visitor
Plan Free Country Sweden Device Iphone xs My Question or Issue I have a paysafe card and wanr to buy spotify premium with it but i can not find the option to use it and it says that it...
2019-09-19 5:35:43 PM
2019-09-19 9:53:58 PM
Rene01
Community Legend
519 Views
1 replies
0 likes

519 Views
1 replies
0 likes

Premium Duo not working

PlanPremium DuoCountryColombiaDeviceiPhone 5 Plus and iPhone 7 PlusMy Question or IssueI recently upgraded from Premium to Premium Duo, I'm almost going to be charged for this new plan, but if my daughter is listening to music on the app on her iPhon...

lindajaramillo
Visitor
Plan Premium Duo Country Colombia Device iPhone 5 Plus and iPhone 7 Plus My Question or Issue I recently upgraded from Premium to Premium Duo, I'm almost going to be charged for this new plan,...
2019-09-18 6:59:29 PM
2019-09-19 9:51:18 PM
Rene01
Community Legend
742 Views
1 replies
0 likes

742 Views
1 replies
0 likes

Automatic Debit fail. Unable to complete premium paying when Updating card info.

PlanStudent PlanCountryBrazilDeviceMoto G6 PlayOperating SystemAndroid Pie My Question or IssueFor months and months now i've been able to pay for my subscription just fine, spotify would charge me automatically and renew my subscription. But today, ...

Kuntitled
Visitor
Plan Student Plan Country Brazil Device Moto G6 Play Operating System Android Pie My Question or Issue For months and months now i've been able to pay for my subscription just fine, ...
2019-09-19 2:47:52 PM
2019-09-19 9:47:23 PM
Rene01
Community Legend
396 Views
1 replies
0 likes

396 Views
1 replies
0 likes

My payment says it did not go through but at my Bank appears charged

PremiumCountryEcuadorDeviceMotorola G7 powerOperating SystemAndroid My Question or Issue

xionaryguerrero
Visitor
Premium Country Ecuador Device Motorola G7 power Operating System Android My Question or Issue
2019-09-19 5:43:37 PM
2019-09-19 9:39:56 PM
Rene01
Community Legend
474 Views
1 replies
0 likes
Payment

474 Views
1 replies
0 likes

3 months premium for free advert

PlanFreeCountryDenmarkDeviceSamsung Galaxy s7 edge, MSI laptop My Question or IssueHi there. On both my laptop and phone im getting an ad, that says i can get 3 months of spotify for free, when i click on the ad, it sends me straight to a payment sit...

christian123211
Casual Listener
Plan Free Country Denmark Device Samsung Galaxy s7 edge, MSI laptop My Question or Issue Hi there. On both my laptop and phone im getting an ad, that says i can get 3 months of spotify...
2019-09-19 12:09:05 PM
2019-09-19 12:47:42 PM
christian123211
Casual Listener
1060 Views
4 replies
0 likes

1060 Views
4 replies
0 likes

I cant login to my account im still paying for because i cant login to the old email address i used

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

asap_buddah
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-09-19 12:06:49 PM
2019-09-19 12:28:11 PM
OviiiOne
Community Legend
398 Views
1 replies
0 likes

398 Views
1 replies
0 likes

Unkown users in my Family Plan

I don´t know why but my Premium subscription passed to Family Plan. Today when I was checking this, I noticed that I had 5 unknown users added to my Family Plan that I didn't add. I deleted all them and downgrade to Premiun again. Someone else with t...

Kutxu77
Visitor
I don´t know why but my Premium subscription passed to Family Plan. Today when I was checking this, I noticed that I had 5 unknown users added to my Family Plan that I didn't add. I...
2019-09-17 1:25:30 PM
2019-09-19 9:22:42 AM
OneByBoo
Roadie
420 Views
1 replies
0 likes
Subscriptions

420 Views
1 replies
0 likes

Solved!! Subscription

I have bought premium for 3 months for 0.99$ and in August I stop that...But this week it takes 5.99$

VEVERO
Casual Listener
I have bought premium for 3 months for 0.99$ and in August I stop that... But this week it takes 5.99$
2019-09-18 2:41:40 PM
2019-09-19 6:47:53 AM
Billy-J
Spotify Star
740 Views
3 replies
0 likes

740 Views
3 replies
0 likes

Solved!! Got a $4.99 charge when I updated my credit card

PlanPremiumCountryCanada My Question or Issue I recently got a new credit card, and when I updated this information on the website, the new credit card got charged for $4.99. I have a standard premium account and I pay $9.99 a month, and my account i...

starster86
Casual Listener
Plan Premium Country Canada My Question or Issue I recently got a new credit card, and when I updated this information on the website, the new credit card got charged for $4.99. ...
2019-09-18 12:04:20 AM
2019-09-18 12:42:50 AM
starster86
Casual Listener
2683 Views
3 replies
0 likes

2683 Views
3 replies
0 likes

Updating credit card changed plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently got a different credit card number and forgot to update my premium family subscrip...

Driftless
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recen...
2019-09-17 11:28:59 PM
2019-09-18 11:55:50 PM
osornios
Spotify Star
447 Views
3 replies
0 likes

447 Views
3 replies
0 likes

Paying with Paysafe Card

Hello, I would want to buy Spotify for few months with my Paysafe account, but I don't see it. Why paying for some months with Paysafe Card was removed? Is it going to be added back? If no, I have no other choice then stopping using Spotify, or using...

DEADLOCKING
Visitor
Hello, I would want to buy Spotify for few months with my Paysafe account, but I don't see it. Why paying for some months with Paysafe Card was removed? Is it going to be added back? If no, I have no...
2019-09-18 4:29:33 PM
2019-09-18 11:34:21 PM
osornios
Spotify Star
7106 Views
1 replies
1 likes

7106 Views
1 replies
1 likes

WRONG CHARGUE

PlanPremiumCountryColombiaDevice( Samsung Galaxy 9)Operating System(Android Pie) My Question or Issue Hello, The last month I upgraded my University account, so I supposed this month I actually should pay just a half of charge, but I was charged full...

DanielDB97
Visitor
Plan Premium Country Colombia Device ( Samsung Galaxy 9) Operating System (Android Pie) My Question or Issue Hello, The last month I upgraded my University account, ...
2019-09-18 7:46:59 PM
2019-09-18 11:32:09 PM
osornios
Spotify Star
368 Views
1 replies
0 likes

368 Views
1 replies
0 likes

Problems with premium account

Hello I have opened a premium account(with 3 months free trail) on the 5th of Septembre. After rebooting my telephone Yesterday I can not use my premium account anymore, only the free account. I have tried to open the account again, but then I reciev...

Pimvin
Visitor
Hello I have opened a premium account(with 3 months free trail) on the 5th of Septembre. After rebooting my telephone Yesterday I can not use my premium account anymore, only the free account. ...
2019-09-18 5:24:17 PM
2019-09-18 6:37:25 PM
Billy-J
Spotify Star
335 Views
1 replies
0 likes

335 Views
1 replies
0 likes

Superuser Contribution Charged after 20 days of free trial

I have been charged 20 days after starting my free trial. It was a 30 day trial. Why is this and how do I get a refund?

Mattywein
Newbie
I have been charged 20 days after starting my free trial. It was a 30 day trial. Why is this and how do I get a refund?
2018-01-22 10:39:51 AM
2019-09-18 3:32:00 PM
Daisy
Spotify Legend
296 Views
1 replies
0 likes

296 Views
1 replies
0 likes

Which account is my credit card bonded to?

Today i got charged for premium account, but i dont use spotify anymore and i cant find the right account. Can i cancel the subscription just from my bank account or can i find out which account is getting the premium???PlanFree/PremiumCountry Device...

martis336
Newbie
Today i got charged for premium account, but i dont use spotify anymore and i cant find the right account. Can i cancel the subscription just from my bank account or can i find out which account is g...
2019-09-18 2:22:35 PM
2019-09-18 3:15:01 PM
Billy-J
Spotify Star
287 Views
1 replies
0 likes

287 Views
1 replies
0 likes

Paying with mobile credit

Im trying to get premium, but i dont want to do it by credit card or paypal. Why isnt there an option for paying with mobile? Not trying to find an offer or anything, just regular premium subscription. Im from Esonia if it helps. Any help is apprecia...

Savijumal
Visitor
Im trying to get premium, but i dont want to do it by credit card or paypal. Why isnt there an option for paying with mobile? Not trying to find an offer or anything, just reg...
2019-09-18 9:32:58 AM
2019-09-18 3:13:00 PM
Billy-J
Spotify Star
367 Views
1 replies
0 likes

367 Views
1 replies
0 likes

Solved!! Problem regarding the premium account

Guys, i am using free premium trial ( 3 months ). If the trial still have about 2 weeks, can i buy the premium package now. I would like to purchase spotify premium for 1 month. The 1 month premium will start from the date i purchase or after the 2 w...

Benny121
Visitor
Guys, i am using free premium trial ( 3 months ). If the trial still have about 2 weeks, can i buy the premium package now. I would like to purchase spotify premium for 1 month. The 1 month premium w...
2019-09-18 12:59:22 PM
2019-09-18 1:03:37 PM
OviiiOne
Community Legend
621 Views
1 replies
0 likes

621 Views
1 replies
0 likes

Change subscription

PlanPremiumCountryBulgariaDeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. My acc was premium and i joined premium for family. I need to know if i am going to be still charged for my Solo Premium or sta...

gbm4n
Newbie
Plan Premium Country Bulgaria Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello. My acc was premium and i joined premium for fa...
2019-09-18 11:14:03 AM
2019-09-18 11:26:48 AM
OviiiOne
Community Legend
276 Views
1 replies
0 likes

276 Views
1 replies
0 likes

Solved!! Activating Student Discount problems.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hello, I have just received confirmation that I am eligible for the student discount for Spotify. When I go to ac...

user-removed
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Hello, I have just re...
2019-09-17 3:31:56 PM
2019-09-18 6:45:11 AM
Jᴀᴄᴋ
Roadie
979 Views
7 replies
0 likes

979 Views
7 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts