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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5308 Views
  • 23 replies
  • 2 likes
  • 5308 Views
  • 23 replies
  • 2 likes

Paying double the amount

My subscription just got renewed, but this time I got charged double the amount, can I know why? Is there something extra that I’m subscribed for?

  • Newbie
  • My subscription just got renewed, but this time I got charged double the amount, can I know why? Is there something extra that I’m subscribed for?  
  • Brunelicia
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google home mini giveaway

I am a Canadian who activated my premium account while on vacation in Mexico. When I tried to get my free Google mini, a message came on saying that the promotion was unavailable in my country. I checked my account and it said Mexico so I changed it ...

  • Casual Listener
  • I am a Canadian who activated my premium account while on vacation in Mexico. When I tried to get my free Google mini, a message came on saying that the promotion was unavailable in my country. ...
  • Ronnierich1
  • Casual Listener
  • 749 Views
  • 2 replies
  • 0 likes
  • 749 Views
  • 2 replies
  • 0 likes

Solved!! Unable to pay, Colombia Credit Card issue

PlanFamily CountryColombiaDeviceDiferent Cellphones, Tablet, PCOperating SystemAndroid, WindowsUntil now, i have tried at least 7 times, with different credit cards, adscribed to different banks, all assured to have enough balance, be active and able...

  • Casual Listener
  • Plan Family  Country Colombia Device Diferent Cellphones, Tablet, PC Operating System Android, Windows Until now, i have tried at least 7 times, with different credit cards, adscribed ...
  • Luan
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Premium stopped working

PlanPremiumCountryAustraliaDeviceAndroid Motorola of some sort My Question or IssueI have premium paid up to February next year. Everything had been working fine for years until this week, suddenly the app thinks I'm not subscribed. All saved music d...

  • Casual Listener
  • Plan Premium Country Australia Device Android Motorola of some sort   My Question or Issue I have premium paid up to February next year.  Everything had been working fine for years ...
  • Bittencourt
  • Spotify Star
  • 433 Views
  • 5 replies
  • 0 likes
  • Premium
  • 433 Views
  • 5 replies
  • 0 likes

Hulu Account Change

PlanPremiumCountryUnited StatesDevice Operating System My Question or IssueI decided to make a new hulu account when this promotion first came out but I also had a profile on another hulu account that was no longer being used. I was wondering if I ca...

  • Newbie
  • Plan Premium Country United States Device   Operating System     My Question or Issue I decided to make a new hulu account when this promotion first came out but I also had a...
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Google Home Mini for Existing Subscribers

How do I make "express my interest" to receive the promotion code to get a Google Home Mini? I'm an existing Premium Subscriber. Thanks.

  • Newbie
  • How do I make "express my interest" to receive the promotion code to get a Google Home Mini?  I'm an existing Premium Subscriber.   Thanks.
  • Billy-J
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Premium Subscription

Hello! On Monday I was charged and I have SMS confirmation for Premium, but the app on phone and PC told me "Unable to renew..". There is the screenshot of SMS confirmation abaut the thansaction.How can I contat the support?

  • Casual Listener
  • Hello!   On Monday I was charged and I have SMS confirmation for Premium, but the app on phone and PC told me "Unable to renew..". There is the screenshot of SMS confirmation abaut the thansac...
  • Billy-J
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Prepaid Spotify Premium and adding Hulu

My Question or Issue If I have already prepaid for Spotify Premium through November 2019 but want to get the Spotify with Hulu subscription, do I lose out on the remainder of my prepaid subscription? Just wondering if I will be charged double until t...

  • Newbie
  • My Question or Issue   If I have already prepaid for Spotify Premium through November 2019 but want to get the Spotify with Hulu subscription, do I lose out on the remainder of my prepaid subs...
  • Billy-J
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Spotify Premium Family & Google Home Mini - Resolved

PlanSpotify Premium for FamilyCountryCA, Canada My Question:Why is the Spotify Premium Family package (at $14.99 a month) not eligible for the Google Home Mini? I have been a subscriber since 2016 as a Premium member at that, yet now that i have my f...

  • Newbie
  • Plan Spotify Premium for Family Country CA, Canada   My Question: Why is the Spotify Premium Family package (at $14.99 a month) not eligible for the Google Home Mini? I have been a subscri...
  • Billy-J
  • Spotify Star
  • 365 Views
  • 1 replies
  • 1 likes
  • 365 Views
  • 1 replies
  • 1 likes

Free Google Mini? Never Got the email and was charged £49.99

Premium Plan (UK:My Question or IssueGuys, so I joined Spotify Premium - £14.99 / month and saw a promo for a "free" google mini link to a google page. I never got the email, but I clicked on the google store web page, ordered the goods and was charg...

  • Casual Listener
  • Premium Plan (UK: My Question or Issue Guys, so I joined Spotify Premium - £14.99 / month and saw a promo for a "free" google mini link to a google page. I never got the email, but I clicked on the...
  • Billy-J
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Premium subscriptions don't play all of your music!! Why am I paying to hear the same 30 songs on sh

My Question or IssueThe freaking thing only plays the same 30 songs on shuffle! I have over 2000 songs on my playlist. I've tried turning the shuffle on and off but nothing helps. Im getting extremely **bleep**.

  • Newbie
  •     My Question or Issue The freaking thing only plays the same 30 songs on shuffle! I have over 2000 songs on my playlist. I've tried turning the shuffle on and off but nothing helps. I...
  • Billy-J
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Iscrizione premium for student con carta di credito

Da diversi giorni provo a passare al mio account premium for student, ma non ci riesco perché mi dice che la carta di credito e la localizzazione del mio Spotify non corrispondono. Ora io vivo in Inghilterra, la mia carta è stata e emessa in Inghilte...

  • Newbie
  • Da diversi giorni provo a passare al mio account premium for student, ma non ci riesco perché mi dice che la carta di credito e la localizzazione del mio Spotify non corrispondono. Ora io vivo in Ing...
  • Katerina
  • Spotify Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Pagamento

Salve, ho effettuato il pagamento il 22 marzo, e oggi, 11 aprile, mi richiede nuovamente di effettuare il pagamento nonostante non sia passato un mese. Come mai? Potete risolvere? Non mi pare il caso di pagare spotify 20 euro al mese! Anticipatamente...

  • Newbie
  • Salve, ho effettuato il pagamento il 22 marzo, e oggi, 11 aprile, mi richiede nuovamente di effettuare il pagamento nonostante non sia passato un mese. Come mai? Potete risolvere? Non mi pare il caso...
  • Luan
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

spotify charge me for the next mounth

hispotify charge me for the next mounth and the 30 days not finish yetand what i want is to cancel the subscribtion and money backPlanPremiumCountrysaudi arabiaDeviceiphone7

  • Casual Listener
  • hi spotify charge me for the next mounth and the 30 days not finish yet and what i want is to cancel the subscribtion and money back Plan Premium Country saudi arabia Device iphone7
  • madersa
  • Casual Listener
  • 187 Views
  • 2 replies
  • 0 likes
  • 187 Views
  • 2 replies
  • 0 likes

Solved!! Clarification on gift card + 30 day trial

Hello, I am planning to buy a 1 Month Spotify gift card. However, I’ve been reading online and I discovered people had to fill in their credit card details after adding in the gift card so that they would then get the free trial. As I am a student wh...

  • Casual Listener
  •   Hello, I am planning to buy a 1 Month Spotify gift card. However, I’ve been reading online and I discovered people had to fill in their credit card details after adding in the gift card so th...
  • Maxim
  • Spotify Star
  • 1351 Views
  • 1 replies
  • 0 likes
  • 1351 Views
  • 1 replies
  • 0 likes

If I cancel Premium

I want to switch to the Vodafone X Phone plan which includes Spotify premium but this required me to cancel the premium I already have. Will I lose all my song and playlist if I do this it will they just only be available offline?

  • Newbie
  • I want to switch to the Vodafone X Phone plan which includes Spotify premium but this required me to cancel the premium I already have. Will I lose all my song and playlist if I do this it will they ...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Google Home Mini not offered for Family Plan Members

Canada / British Columbia My Question or IssueHi, there's a promotion offering a Google Home mini for new and existing clients: https://www.spotify.com/ca-en/googlehome/offer/ However, when trying to redeem it, it asks me to subscribe again. Even so,...

  • Newbie
  • Canada / British Columbia   My Question or Issue Hi, there's a promotion offering a Google Home mini for new and existing clients: https://www.spotify.com/ca-en/googlehome/offer/  ...
  • Slyfoxx66
  • Newbie
  • 189 Views
  • 1 replies
  • 2 likes
  • 189 Views
  • 1 replies
  • 2 likes

Subscription changed to free

Plan:Premium Country:Germany Device:All Issue: I had my spotify account change from Premium to free couple of days ago, i am paying through Playstation which is withdrawn automatically from my bank account, i tried to logout and login again but nothi...

  • Casual Listener
  • Plan: Premium   Country: Germany   Device: All   Issue:   I had my spotify account change from Premium to free couple of days ago, i am paying through Playstation which...
  • Nico
  • Community Legend
  • 303 Views
  • 3 replies
  • 0 likes
  • 303 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't Redeem Free Google Home Mini

PlanPremium for FamilyCountryUSA DeviceMacbook Pro Early 2013Operating SystemMacOS My Question or Issue I'm a current family plan owner and have been for at least a year now. However I'm trying to redeem the offer for the free google home mini and I ...

  • Casual Listener
  • Plan Premium for Family Country USA   Device Macbook Pro Early 2013 Operating System MacOS   My Question or Issue  I'm a current family plan owner and have been for at least...
  • TomLegend
  • Spotify Legend
  • 26604 Views
  • 58 replies
  • 7 likes
  • 26604 Views
  • 58 replies
  • 7 likes