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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanFreeCountryRomaniaDeviceGoogle Pixel 2 XlOperating SystemAndroid 9My Question or IssueI paid for premium before, with the same card, and now when I try to pay (because I cancelled for a week maybe two) it says "Payment failed. Try again, or use a...
PlanFree/PremiumCountry Device(16)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was offered a 60 day free trial, I needed to log in to get it, didnt know my password so I had to reset it, once reset bam no 60 day tria...
PlanFree/PremiumCountry Chile Device(samsung galaxy j7)Operating System(Android) My Question or Issue: Why is it so difficult for me to ask a question and get it properly answered? The only one who can answer my question would be someone who actually...
Hi- I purchased a premium account and it is only showing as Free. I was granted a few free months but I did pre-pay the entire 12 month year and now I am not getting it. I bought the year subscription in June and my three free months just ended, so m...
Hi,I started my new premium student deal today which is meant to come with access to Hulu, but when I try to access Hulu (which I could only do by researching in these forums to find a link as my profile doesn't have a link) it says it can't vertify ...
Hi, I have a student plan but can't access shows on hulu. I activated it several months ago and it worked great. Now, when i log into hulu, it asks me to choose a plan. I spoke with a rep from Hulu, and they had me remove access to hulu within spotif...
Hey Leute ich hatte ausgewählt, dass ich per Handy mein Abbo bezahle. Jedoch steht da was mit Kreditkarte. -> "Spotify reserviert zur Bestätigung einen bestimmten Betrag auf Deiner Kreditkarte. Bitte beachte, dass dies lediglich eine Reservierung und...
PlanPrimaPaísColombia Estoy en Colombia, quiero obtener un familiar superior, quiero realizar el pago con mi tarjeta de débito. pero no he podido, que al momento de intentar pagar, solo me aparece el medio de pago con tarjeta credito.
PlanPremiumCountry UkDeviceiPhone My Question or Issue We pay a monthly set price for a family account of £14.99. We have just another payment taken from our account for £3.99 and we can’t find out why?
PlanFree/PremiumCountry UK My Question or Issue I have just signed up for a 60 free trial but my account tells me I am on a 30 day free trial how do I get a 60 day free trail . I have registered to pay with Paypal which said payments wont be taken ti...
I'm trying tot cancel my premium account before 6-01-2019 (want to keep using it until then).But the button that should go tohttps://www.spotify.com/nl/account/subscription/change/intent/?target=freedoesn't work. I keep returning tohttps://www.spotif...
PlanFree/PremiumCountry Argentina My Question or Issue I´m trying to create a suscription to a family plan, but won´t take my credit card. my account and credit card is on the same country, and tried several times, yesterday and today, and in a priva...
Hello, I have recently changed my plan from Globe Telecom. I included a Spotify Premium subscription in the plan, yet my Spotify account is still listed as Spotify Free. I have tried linking my Globe number to my Spotify account, but I can only get t...
PlanPremiumCountrymalaysia Deviceoppo f5Operating Systemandroid My Question or Issue Why RM 4 was debited from my account when i was on 30 days premium trial.Is there any explanation to that .Thank you
PlanPremiumCountry USADeviceiPhone 8Operating SystemiOS 10 My Question or Issue I have been charged 2 times in one month. I am a premium customer and have been for quite some time. My bank has notified me that Spotify has received payment 2 times Wit...
PlanFree/PremiumCountry EnglandDeviceSamsung Galaxy 9 edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have set up an account and logged in using skyQ log in but have only been given normal free trial, not 6 months pr...
Plan: PremiumCountry: Republic of Ireland Device: iPhone 5 My Question or Issue:Hi, I recently signed up to a bundle phone deal with Vodafone, where I receive Spotify Premium for free as part of the deal. However, I already signed up to Spotify Premi...
PlanPremiumCountryMalaysia DeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue My grandfather created 2 Spotify accounts, and one of them is subscribed to the premium plan. He wants to cancel the subscription but forgot to which ...
I did pay with another card once before. Then I canceled. But the former also gets money from the card I canceled.
Hello! I had the family package however I have signed out by mistake and now that I enter again my email and password (which i have already reset too many times) it appears that I have access only to the free account! I dont mind creating a new accou...