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Please see below the most popular frequently asked questions.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7862 Views
  • 23 replies
  • 2 likes
  • 7862 Views
  • 23 replies
  • 2 likes

3 Month Plan only payable by Paysafecard?

I wanted to purchase a three month plan rather than a recurring one, but I can't seem to see a way to purchase with any other payment method than paysafecard? 1. What the heck is that and who even uses it?2. Why can't I just use my credit card or pay...

  • Newbie
  • I wanted to purchase a three month plan rather than a recurring one, but I can't seem to see a way to purchase with any other payment method than paysafecard?   1. What the heck is that and wh...
  • OneByBoo
  • Roadie
  • 642 Views
  • 1 replies
  • 0 likes
  • 642 Views
  • 1 replies
  • 0 likes

Reset Previous Test Phase

Hi everyone, about two years ago I already started a test peroid (PayPal as payment method).Now, I am looking forward to switch over to Spotify with my entire family. I tried to re-activate a test period connected to my PayPal account but I'll get an...

  • Visitor
  • Hi everyone,   about two years ago I already started a test peroid (PayPal as payment method). Now, I am looking forward to switch over to Spotify with my entire family.   I tried to r...
  • Billy-J
  • Spotify Star
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Can't get premium on phone and tried everything

Signed up for a premium student account. On the desktop I have premium and everything is good but my phone is still showing free. Tried signing in with my email and with Facebook, no luck. Tried uninstalling and reinstalling, no luck. Tried a new pas...

  • Newbie
  • Signed up for a premium student account. On the desktop I have premium and everything is good but my phone is still showing free. Tried signing in with my email and with Facebook, no luck. Tried unin...
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

3 month premium pay issue for Turkey

i cant pay for premium acc please helpPlanFree/PremiumCountryturkeyDevice(iPhone 5s)Operating System(iOS 12.2 My Question or Issue

  • Newbie
  • i cant pay for premium acc please help Plan Free/Premium Country turkey Device (iPhone 5s) Operating System (iOS 12.2   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • Premium
  • 394 Views
  • 1 replies
  • 0 likes

Premium offer

PlanFree/PremiumCountryGreece My Question or IssueI received the newsletter today for the offer 6.99 EUR for three months. However when I clicked, it informs me that I do not satisfy the criteria. The offer is not eligible for premium accounts who ca...

  • Newbie
  • Plan Free/Premium Country Greece   My Question or Issue I received the newsletter today for the offer 6.99 EUR for three months. However when I clicked, it informs me that I do not sa...
  • pavargau
  • Newbie
  • 709 Views
  • 2 replies
  • 1 likes
  • 709 Views
  • 2 replies
  • 1 likes

subscription is not working

I got an email that I'm using premium for student but app shows it is free I reinstall my app and restart my device

  • Visitor
  • I got an email that I'm using premium for student but app shows it is free   I reinstall my app and restart my device
  • Royth42
  • Newbie
  • 900 Views
  • 2 replies
  • 0 likes
  • 900 Views
  • 2 replies
  • 0 likes

Have premium but not showing up on my phone

So I paid for student premium and I cannot not get the premium on my Spotify app on my iPhone 6s. I have logged out and back in deleted the app and logged out and back in a second time with no luck. Then checking online it shows I have subscribed to ...

  • Newbie
  • So I paid for student premium and I cannot not get the premium on my Spotify app on my iPhone 6s. I have logged out and back in deleted the app and logged out and back in a second time with no luck. ...
  • OneByBoo
  • Roadie
  • 707 Views
  • 1 replies
  • 0 likes
  • 707 Views
  • 1 replies
  • 0 likes

"You've discovered a premium feature" banner shows in mobile app

PlanPremium/StudentCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid Pie (9) w/ Samsung One UI My Question or IssueRecently while using Spotify I have had the issue where the app will start showing a white banner across the bottom that says ...

  • Newbie
  • Plan Premium/Student Country USA Device Samsung Galaxy S10+ Operating System Android Pie (9) w/ Samsung One UI   My Question or Issue Recently while using Spotify I have had the issue ...
  • gk1993
  • Newbie
  • 1629 Views
  • 1 replies
  • 2 likes
  • Premium
    premium feature
  • 1629 Views
  • 1 replies
  • 2 likes

Attivazione errata abbonamento Family

Per errore ho attivato l'abbonamento Family (ho un abbonamento Premium). Ho provveduto a cancellare subito questo abbonamento (anche per evitare addebito ulteriore), ma nel profilo risulta comunque un abbonamento Family. Come faccio a ripreistinare i...

  • Newbie
  • Per errore ho attivato l'abbonamento Family (ho un abbonamento Premium). Ho provveduto a cancellare subito questo abbonamento (anche per evitare addebito ulteriore), ma nel profilo risulta comunque u...
  • Bittencourt
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Spotify Starbucks Premium Membership

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a partner with Starbucks and this morning I woke to my Spotify premium gone, and just a ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am a ...
  • kaitlingodwin
  • Casual Listener
  • 669 Views
  • 2 replies
  • 1 likes
  • 669 Views
  • 2 replies
  • 1 likes

Charged twice per month

PlanPremiumCountryNorwayDeviceHuawei p30 My Question or IssueI've been charged twice per month for the last three months. I only have one account and i am not paying for anybody else either. Please help me.

  • Newbie
  •   Plan Premium Country Norway Device Huawei p30     My Question or Issue I've been charged twice per month for the last three months. I only have one account and i am not pay...
  • jsannn
  • Community Legend
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Gift Card code doesn't work

PlanFree/PremiumCountryMalaysiaDevice(Samsung Galaxy J7 Prime)Operating System(Android) My Question or IssueSince I'm a student with no credit card, my source of Spotify Premium has been through the gift cards at my local 7-Eleven but the card I boug...

  • Visitor
  • Plan Free/Premium Country Malaysia Device (Samsung Galaxy J7 Prime) Operating System (Android)   My Question or Issue Since I'm a student with no credit card, my source of Spotify Prem...
  • Billy-J
  • Spotify Star
  • 2488 Views
  • 1 replies
  • 0 likes
  • 2488 Views
  • 1 replies
  • 0 likes

I was being asked to update payment info for premium sub but spotify automatically charged my acc

PlanIt was premium but now is free.CountryCanadaDeviceiPhone 6S PlusOperating SystemiOS 12.2My Question or IssueI was on a premium for students subscription and I was receiving the error to update my payment information and it was literally saying th...

  • Newbie
  • Plan It was premium but now is free. Country Canada Device iPhone 6S Plus Operating System iOS 12.2 My Question or Issue I was on a premium for students subscription and I was receiving the ...
  • Billy-J
  • Spotify Star
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Google Home Mini redemption promo code australia

I did not get the promo code needed to get the free google home mini for Australia in my email. I'm wondering what solutions are there to rectify this situation? Thanks!!

  • Newbie
  • I did not get the promo code needed to get the free google home mini for Australia in my email. I'm wondering what solutions are there to rectify this situation? Thanks!!  
  • RajasD
  • Newbie
  • 2360 Views
  • 4 replies
  • 0 likes
  • 2360 Views
  • 4 replies
  • 0 likes

Spotify Premium Familia

PlanPremium FamilyCountryBrasilDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo My Question or IssueEu e meu filho fazemos parte de um plano Premium Familia assinado pela minha filha, residimos na mesma casa, porém na renovação do plano nossa...

  • Newbie
  • Plan Premium Family Country Brasil Device Samsung Galaxy S7 Edge Operating System Android Oreo   My Question or Issue Eu e meu filho fazemos parte de um plano Premium Familia assi...
  • Bittencourt
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Trying to switch plan mid cycle

PlanPremium for FamilyCountryUSADevice(Samsung Galaxy 9)Operating System(Android Oreo.) My Question or IssueI've had Premium with Hulu since it was offered. On my last payment I went to switch my credit card info using the mobie app, and It told me t...

  • Casual Listener
  • Plan Premium for Family Country USA Device (Samsung Galaxy 9) Operating System (Android Oreo.)   My Question or Issue I've had Premium with Hulu since it was offered.   ...
  • scruffy1993
  • Casual Listener
  • 757 Views
  • 2 replies
  • 0 likes
  • 757 Views
  • 2 replies
  • 0 likes

Solved!! premium family

I want to upgrade my free spotify account to a premium family. I see when I want to try the normal premium I can begin with 30 day's for free/testing. Is this also possible when I want to subscibe to premium family?

  • Casual Listener
  • I want to upgrade my free spotify account to a premium family. I see when I want to try the normal premium I can begin with 30 day's for free/testing. Is this also possible when I want to subscibe to...
  • Jᴀᴄᴋ
  • Roadie
  • 1416 Views
  • 3 replies
  • 0 likes
  • Premium family
  • 1416 Views
  • 3 replies
  • 0 likes

Spotify app stopped working

Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”. Yes I’ve signed in and out. Yes I’ve rebooted my device. I CANNOT reach customer service. I’ve tried and...

  • Newbie
  • Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”.  Yes I’ve signed in and out. Yes I’ve rebooted m...
  • OneByBoo
  • Roadie
  • 1005 Views
  • 1 replies
  • 0 likes
  • 1005 Views
  • 1 replies
  • 0 likes

Landscape

Fix landscape view.  I'm gonna cancel my subscription. 

  • Music Fan
  • Fix landscape view.  I'm gonna cancel my subscription. 
  • Maxim
  • Spotify Star
  • 919 Views
  • 3 replies
  • 1 likes
  • 919 Views
  • 3 replies
  • 1 likes