Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 42040 Views
- 19 replies
- 1 likes
- 42040 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5342 Views
- 23 replies
- 2 likes
- 5342 Views
- 23 replies
- 2 likes
Family Plan - Same country or same address?
PlanPremiumCountryBrazilDevice(Samsung Galaxy S8+)Operating System(Android 9) My Question or IssueSo, I found this answer in a FAQ (https://community.spotify.com/t5/Spotify-Answers/Can-I-get-some-help-with-my-Premium-for-Family-plan/ta-p/1215266/high...
- Plan Premium Country Brazil Device (Samsung Galaxy S8+) Operating System (Android 9) My Question or Issue So, I found this answer in a FAQ (https://community.spotify.com/t5/Spotify-A...
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- Spotify Star
- 906 Views
- 1 replies
- 0 likes
- 906 Views
- 1 replies
- 0 likes
Prepaid Premium Cancellation
PlanPremium CountryIndia DeviceMacbook Pro 2019 Operating SystemMacOSX I activated Spotify Premium in India but I want to change over to another country where I live. (Because it has more content than in India) Help sections everywhere mention to can...
- Plan Premium Country India Device Macbook Pro 2019 Operating System MacOSX I activated Spotify Premium in India but I want to change over to another country wh...
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- Spotify Star
- 796 Views
- 3 replies
- 0 likes
- 796 Views
- 3 replies
- 0 likes
Charged twice when change Premium trial to Family program, in Taiwan
PlanFree/PremiumCountryTaiwan I live in Taiwan.I use the Spotify Premium one month trial program at 2019/03/07. At 2019/04/05 I change to Family Premium program, then I get 2 bill form my VISA, it shows that Spotfy had charged me twice, NT 149 and NT...
- Plan Free/Premium Country Taiwan I live in Taiwan. I use the Spotify Premium one month trial program at 2019/03/07. At 2019/04/05 I change to Family Premium program, then I get 2 bill fo...
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- Casual Listener
- 312 Views
- 2 replies
- 0 likes
- 312 Views
- 2 replies
- 0 likes
Charged twice when changing credit card
PlanPremium StudentCountryBrazil DeviceMoto Z PlayOperating SystemAndroid 8 My Question or IssueHello everyone. Four days ago I've changed the credit card used in my subscription. Then I was charged 10 reais (Brazil currency), which hasn't reversed y...
- Plan Premium Student Country Brazil Device Moto Z Play Operating System Android 8 My Question or Issue Hello everyone. Four days ago I've changed the credit card used in my s...
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- Community Legend
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Inappropriate payments
Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify free (email receipt is attached below. Since then I have been...
- Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify fre...
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- Spotify Star
- 827 Views
- 3 replies
- 0 likes
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Family Plan Issuepayment issuesPayment Problemsspotify free
- 827 Views
- 3 replies
- 0 likes
Is fair to HK Premium Account?
PlanPremiumCountryHong Kong DeviceN/AOperating SystemN/A My Question or Issue Why the Only US And JP Account can use lyrics function, many English and Japanese song had lyrics but only available in local Account not for Hong Kong?i understand song ha...
- Plan Premium Country Hong Kong Device N/A Operating System N/A My Question or Issue Why the Only US And JP Account can use lyrics function, many Eng...
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- Roadie
- 444 Views
- 1 replies
- 0 likes
- 444 Views
- 1 replies
- 0 likes
Error en el pago de suscripcion
Buen Dia, El dia 24 de Marzo, realice el pago de mi suscripcion Premiun familiar, pero me sigue aparecion el mensaje que debo actualizar los datos de pago. Agradezco su colaboracion. < Community Rock Star edit removed screenshot with personal informa...
- Buen Dia, El dia 24 de Marzo, realice el pago de mi suscripcion Premiun familiar, pero me sigue aparecion el mensaje que debo actualizar los datos de pago. Agradezco su colaboracion. &nbs...
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- Spotify Star
- 504 Views
- 3 replies
- 0 likes
- 504 Views
- 3 replies
- 0 likes
Error while subscribing Premium with Paypal
Plannow: Free / trying to subscribe PremiumCountryPlilippinesDeviceLaptop LenovoOperating SystemWindows 10 My Question or IssueWhile trying to subscribe for Premium with my PayPal account (same country, confirmed, limits are raised etc...) constantly...
- Plan now: Free / trying to subscribe Premium Country Plilippines Device Laptop Lenovo Operating System Windows 10 My Question or Issue While trying to subscribe for Premium with my P...
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- Spotify Star
- 1290 Views
- 3 replies
- 0 likes
- 1290 Views
- 3 replies
- 0 likes
Prepaid Premium Spotify and Hulu?
I’m an existing premium Spotify user with 6 months remaining on a yearly prepaid account. I don’t see an activate Hulu option in my settings. Am I eligible to get Hulu as part of my subscription? If so, how do I set it up?
- I’m an existing premium Spotify user with 6 months remaining on a yearly prepaid account. I don’t see an activate Hulu option in my settings. Am I eligible to get Hulu as part of my subscription? If ...
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- Spotify Star
- 1132 Views
- 5 replies
- 0 likes
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Hulu
- 1132 Views
- 5 replies
- 0 likes
Graphic ads at startup
Plan Premium Country Sweden Device huaweiOperating System Android My Question or IssueSo I've been getting an ad for motley crue at startup.I do not pay for spotify to get any kind of ads (or unsolicited recommendations for that matter)I just want pl...
- Plan Premium Country Sweden Device huawei Operating System Android My Question or Issue So I've been getting an ad for motley crue at startup. I do not pa...
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- Spotify Star
- 510 Views
- 6 replies
- 1 likes
- 510 Views
- 6 replies
- 1 likes
Linking Hulu Account
I tried linking my existing Hulu account but it was rejected because I had the ad-free subscription. The message from Spotify said to change my Hulu subscription to the ad-supported (basic) plan in order to link the accounts. I changed by Hulu subscr...
- I tried linking my existing Hulu account but it was rejected because I had the ad-free subscription. The message from Spotify said to change my Hulu subscription to the ad-supported (basic) plan in o...
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- Spotify Star
- 1568 Views
- 6 replies
- 0 likes
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Hulu
- 1568 Views
- 6 replies
- 0 likes
Solved!! Unsubscribed from SingTel Spotify account but it is still showing I am a premium user.
Plan: PremiumCountry: SingaporeDevice Huawei Mate 20 ProOperating System: Android Pie 9.0 My Question or IssueHi! I am trying to sign up for the Premium Family account but because I have an existing Spotify individual account with SingTel, I need to ...
- Plan: Premium Country: Singapore Device Huawei Mate 20 Pro Operating System: Android Pie 9.0 My Question or Issue Hi! I am trying to sign up for the Premium Family account but ...
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- Casual Listener
- 3235 Views
- 2 replies
- 0 likes
- 3235 Views
- 2 replies
- 0 likes
Changed the payment metod and got charged R$10,00
Hi, i'm from Brazil and when i changed my payment metod i've got charged for R$10,00. Is this a thing? Will i receive my money back?
- Hi, i'm from Brazil and when i changed my payment metod i've got charged for R$10,00. Is this a thing? Will i receive my money back?
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- Roadie
- 603 Views
- 3 replies
- 0 likes
- 603 Views
- 3 replies
- 0 likes
Subscription
PlanPremiumCountryGermanyDevice(Samsung Galaxy 9)Operating System(Android Pie) My Question or IssueI just wanted to subscribe on spotify premium but i just got charged like 60€ and Im still out of the premium, checking the E bank, the money is there,...
- Plan Premium Country Germany Device (Samsung Galaxy 9) Operating System (Android Pie) My Question or Issue I just wanted to subscribe on spotify premium but i just got charged like 6...
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- Spotify Star
- 259 Views
- 1 replies
- 0 likes
- 259 Views
- 1 replies
- 0 likes
Hulu using redeem card
WHY DOES USING THE REDEEM CARD OPTION FOR SPOTIFY PREMIUM NEGATE THE OPTION FOR HULU? I FEEL AS THOUGH WITH ME BEING A PAYING CUSTOMER, AND HAVE BEEN FOR OVER A YEAR NOW (OFF AND ON), I SHOULD STILL BE ABLE TO ENJOY THE SERVICES. NOT THE END OF THE W...
- WHY DOES USING THE REDEEM CARD OPTION FOR SPOTIFY PREMIUM NEGATE THE OPTION FOR HULU? I FEEL AS THOUGH WITH ME BEING A PAYING CUSTOMER, AND HAVE BEEN FOR OVER A YEAR NOW (OFF AND ON), I SHOULD STILL ...
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- Spotify Star
- 697 Views
- 3 replies
- 1 likes
- 697 Views
- 3 replies
- 1 likes
Still being charged without having premium and never having it
PlanFreeCountryUnited statesPhoneZte blade max My Question or IssueWhen the 3 months for only ¢99 was about I had tried to get it but was not given any of the premium features I contacted support and was told that they would cancel but wouldn't get m...
- Plan Free Country United states Phone Zte blade max My Question or Issue When the 3 months for only ¢99 was about I had tried to get it but was not given any of the premium fea...
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- Spotify Star
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
Cannot subscribe to a student offer
I cannot access to the subscription page in order to subscribe to a student account. Please refer to attached picture.PlanFree/PremiumCountryFranceDevice(iPhone 6s) My Question or IssueHow can I get the access in order to subscribe to a student accou...
- I cannot access to the subscription page in order to subscribe to a student account. Please refer to attached picture. Plan Free/Premium Country France Device (iPhone 6s) My Question o...
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- Spotify Star
- 242 Views
- 1 replies
- 0 likes
- 242 Views
- 1 replies
- 0 likes
Solved!! Spotify premium family REFUND
PlanPremiumCountryukDevicePCOperating SystemWINDOWS 10 My Question or IssueI accidentley bought 2 spotify premiums on the same account i only want one is there a way to get a refund
- Plan Premium Country uk Device PC Operating System WINDOWS 10 My Question or Issue I accidentley bought 2 spotify premiums on the same account i only want one is there a way ...
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- Spotify Star
- 419 Views
- 1 replies
- 0 likes
- 419 Views
- 1 replies
- 0 likes
Solved!! subscription?
Plan: FreeCountry: USADevice: iPhone7Operating System: iOS12 Hi Spotify community, I recently stopped using iTunes as my primary source of music and right now I'm looking at Spotify for a good alternative but I've heard that the features are limited ...
- Plan: Free Country: USA Device: iPhone7 Operating System: iOS12 Hi Spotify community, I recently stopped using iTunes as my primary source of music and right now I'm looking a...
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- Casual Listener
- 406 Views
- 2 replies
- 0 likes
- 406 Views
- 2 replies
- 0 likes
Can't get the Hulu offer.
PlanPremiumDeviceHP LaptopOperating SystemWindows 10My Question or IssueWhen I click the link to get Hulu (ad version) in my email, it redirects me to my account page but when I am there, I don't see any way to get the Hulu plan. What am I doing wron...
- Plan Premium Device HP Laptop Operating System Windows 10 My Question or Issue When I click the link to get Hulu (ad version) in my email, it redirects me to my account page but when I am ...
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- Newbie
- 367 Views
- 3 replies
- 0 likes
- 367 Views
- 3 replies
- 0 likes