Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
amgb20
Casual Listener
106501 Views
70 replies
8 likes

106501 Views
70 replies
8 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-09-17 5:20:26 PM
nacho121
Visitor
13170 Views
24 replies
2 likes

13170 Views
24 replies
2 likes

Still subscribed to premium even though i haven't been paying for it

PlanPremiumCountryUKDeviceiPhone 6s plusOperating SystemiOS 11.4.1 My Question or IssueI'm supposed to be paying £9.99 per month every month but after being subscribed to premium for over a year now there have been months where i have not had suffici...

lindtt
Visitor
Plan Premium Country UK Device iPhone 6s plus Operating System iOS 11.4.1 My Question or Issue I'm supposed to be paying £9.99 per month every month but after being subscribed to pre...
2019-08-21 3:44:41 PM
2019-08-22 7:18:16 AM
Billy-J
Spotify Star
939 Views
1 replies
0 likes

939 Views
1 replies
0 likes

Subscription - DCC Charged

Family PlanPremiumSingapore My Question or IssueI believe this is a well-known issue but nobody in Spotify seems to care about this. Spotify quotes subscribers scubscription rates in currency where the subscriber is based, in my case, SGD. While this...

DCCcharged
Visitor
Family Plan Premium Singapore My Question or Issue I believe this is a well-known issue but nobody in Spotify seems to care about this. Spotify quotes subscribers scubscription rates in c...
2019-08-22 3:27:35 AM
2019-08-22 7:17:00 AM
Rene01
Community Legend
549 Views
1 replies
1 likes

549 Views
1 replies
1 likes

Paying without getting services

PlanPremium CountryCANADA DeviceiPhone Xs My Question or IssueMy Premium acount ended in January 2019. Since, I kept the same acount, and still have the same playlists as before. Howerver, I realized that my credit card has been debited 10.99$ every ...

maudgravel
Casual Listener
Plan Premium Country CANADA Device iPhone Xs My Question or Issue My Premium acount ended in January 2019. Since, I kept the same acount, and still have t...
2019-08-20 8:31:13 PM
2019-08-22 6:35:44 AM
Noah
Spotify Star
335 Views
3 replies
0 likes

335 Views
3 replies
0 likes

Pagamento não processado

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentarmos ajudar.PlanoEstudante PaísBrasilDispositivo( Zenfone - Asus)Sistema operacional(Android ) Minha pergunta ou problemaO pagamento foi...

emilyleticia
Casual Listener
Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentarmos ajudar. Plano Estudante País Brasil Dispositivo ( Zenfone - Asus) Sistem...
2019-08-21 2:39:08 PM
2019-08-21 10:57:15 PM
Bittencourt
Spotify Star
367 Views
3 replies
0 likes

367 Views
3 replies
0 likes

Invitation to join premium for family

I was sent an invitation from my daughter who lives at the same address as me to join the Family Premium Plan. The invitation came with an invite code. I then created my own profile. I now want to make my profile be part of the Family Premium but can...

pconnors
Visitor
I was sent an invitation from my daughter who lives at the same address as me to join the Family Premium Plan. The invitation came with an invite code. I then created my own profile.&nbsp...
2019-08-21 6:13:56 PM
2019-08-21 7:22:09 PM
Luan
Spotify Star
278 Views
1 replies
0 likes

278 Views
1 replies
0 likes

I already pay subscription but still show payment fail

I have pay monthly subscription but still show fail. It charged my money already please help

1november
Newbie
I have pay monthly subscription but still show fail. It charged my money already please help
2019-08-21 3:27:20 PM
2019-08-21 3:42:49 PM
Bittencourt
Spotify Star
242 Views
1 replies
0 likes

242 Views
1 replies
0 likes

[All Platforms] No option for HULU in Account Overview

I received the 6 Months promotion for S10 and spotify premium. Understand that this spotify premium would be directly connected with Hulu as well. However, when reviewing the account status it looks like there's nothing to activate. Any ideas on what...

weslang
Newbie
I received the 6 Months promotion for S10 and spotify premium. Understand that this spotify premium would be directly connected with Hulu as well. However, when reviewing the account status ...
2019-04-05 9:57:26 AM
2019-08-21 11:43:05 AM
OneByBoo
Roadie
367 Views
1 replies
0 likes
All Platforms

367 Views
1 replies
0 likes

Artist: Mary Rodwell - All Albums now missing

PremiumPhilippines Device Samsung Galaxy 9 and Desktop I joined Spotify because I found Mary Rodwell's Meditation albums here, but since yesterday all my playlists for her are empty. The tracks are gone. Can you tell me if this is a glitch, or if she...

HigherSelf
Visitor
Premium Philippines Device Samsung Galaxy 9 and Desktop I joined Spotify because I found Mary Rodwell's Meditation albums here, but since yesterday all my playlists for her ...
2019-08-21 8:10:02 AM
2019-08-21 11:41:30 AM
OneByBoo
Roadie
231 Views
1 replies
0 likes

231 Views
1 replies
0 likes

Solved!! Cancelling both headspace and premium

PlanHeadspace/Premium My Question or IssueI've tried to cancel my Headsapce/Premium subscription but seem to have only opted out of Headspace as it says at my next billing date i will change to just Premium and be charged, how do I now opt out of pre...

francesbrawne20
Casual Listener
Plan Headspace/Premium My Question or Issue I've tried to cancel my Headsapce/Premium subscription but seem to have only opted out of Headspace as it says at my next billing date i...
2019-08-20 11:21:45 AM
2019-08-21 4:55:03 AM
Billy-J
Spotify Star
545 Views
3 replies
0 likes

545 Views
3 replies
0 likes

Solved!! Spotify Premium for students Cancelled suddenly

I subscribed for Spotify premium for students and made payment through my telco. However, just today, my account was reverted to “Free”. With no notification and no pre-warning. And I don’t even know why!!!! Please assist in this... anyone

Xavvie
Newbie
I subscribed for Spotify premium for students and made payment through my telco. However, just today, my account was reverted to “Free”. With no notification and no pre-warning. And I don’t even know...
2019-08-20 3:26:51 PM
2019-08-21 4:29:24 AM
Luan
Spotify Star
366 Views
1 replies
0 likes

366 Views
1 replies
0 likes

Can't update payment info after failure to charge

My credit card was at max and Spotify wasn't able to process my payment. I've since made the payment possible, yet when I try to update my payment info on my account it says it's unable to do so. Is it because it's the same credit card info? I just d...

ChrisHJ
Visitor
My credit card was at max and Spotify wasn't able to process my payment. I've since made the payment possible, yet when I try to update my payment info on my account it says it's unable to do so. Is ...
2019-08-21 2:36:13 AM
2019-08-21 4:08:09 AM
Luan
Spotify Star
244 Views
1 replies
0 likes

244 Views
1 replies
0 likes

No puedo activar mi tarjeta de regalo

Recientemente compre una tarjeta de regalo de Spotify, al momento de introducir el codigo me aparece un error, el cual dice que me ponga en contacto con la ayuda, intente de todo, incluso cambiar las letras minusculas por mayusculas, pero nada. PlanF...

Science_Smurf
Casual Listener
Recientemente compre una tarjeta de regalo de Spotify, al momento de introducir el codigo me aparece un error, el cual dice que me ponga en contacto con la ayuda, intente de todo, incluso cambiar las...
2019-08-20 12:41:05 AM
2019-08-21 3:02:05 AM
Brunelicia
Community Legend
985 Views
1 replies
0 likes

985 Views
1 replies
0 likes

Solved!! Subscription changed to free

PlanFree/PremiumCountryCanadaDeviceSamsung note 9 My Question or IssueI was logged out of my account.When I logged back in my subscription has changed from premium to free, region was changed to US. All my downloaded and saved songs were gone.On the ...

Leno_b
Visitor
Plan Free/Premium Country Canada Device Samsung note 9 My Question or Issue I was logged out of my account. When I logged back in my subscription has changed from premium to free, reg...
2019-08-20 6:57:27 PM
2019-08-20 7:19:34 PM
Brunelicia
Community Legend
306 Views
1 replies
0 likes

306 Views
1 replies
0 likes

Premium activated with mobile provider but am still free

PlanFree/PremiumCountryNew ZealandDeviceSamsung S8Operating SystemAndroid My Question or IssueAm currently activated premium with spark mobile but when i go on spotify, im still on free spotify

Limbo97
Casual Listener
Plan Free/Premium Country New Zealand Device Samsung S8 Operating System Android My Question or Issue Am currently activated premium with spark mobile but when i go on spotif...
2019-08-17 10:15:27 AM
2019-08-20 5:47:50 PM
Jose_M
Spotify Star
809 Views
4 replies
1 likes

809 Views
4 replies
1 likes

You are not eligible for this payment method

HiIm trying to subscribe to Spotify using my phone number and i get this reponse. "You are not eligible for this payment method." Anyone know why and how to fix it. Im with vodacom and have money in my account.

chapmandrew
Visitor
Hi Im trying to subscribe to Spotify using my phone number and i get this reponse. "You are not eligible for this payment method." Anyone know why and how to fix it. Im with vodacom and have money i...
2019-08-19 12:46:52 PM
2019-08-20 3:05:13 PM
OneByBoo
Roadie
794 Views
1 replies
0 likes

794 Views
1 replies
0 likes

dont know my current subscription

I am a new user. Few days ago I started a one month premium trial. Today, I joined a family plan but due to the 2 clashes, I tried cancelling the premium trial so that I am not charged. Now I don't know what my current plan is and if I am still on th...

7fe9w9twwhqqc
Visitor
I am a new user. Few days ago I started a one month premium trial. Today, I joined a family plan but due to the 2 clashes, I tried cancelling the premium trial so that I am not charged. Now I don't k...
2019-08-20 1:48:53 PM
2019-08-20 3:02:30 PM
OneByBoo
Roadie
217 Views
1 replies
0 likes

217 Views
1 replies
0 likes

Wrong renewal date. Less Premium, than I paid for

PlanPremiumCountryGermanyDeviceDesktop / SmartphoneOperating SystemWindows / Android 9 My Question or IssueSo... I've been using a prepaid SIM card as my method of payment up until the 19th of July, which is when the subscription ran out and wasn't r...

anarki8
Casual Listener
Plan Premium Country Germany Device Desktop / Smartphone Operating System Windows / Android 9 My Question or Issue So... I've been using a prepaid SIM card as my method of pa...
2019-08-18 11:12:30 AM
2019-08-20 2:50:24 PM
OneByBoo
Roadie
386 Views
3 replies
0 likes

386 Views
3 replies
0 likes

Changed payment method

I changed my payment method 2 days before it charges, will it be charged in the last credit card or in the new?

KyuriL
Visitor
I changed my payment method 2 days before it charges, will it be charged in the last credit card or in the new?
2019-08-20 3:00:12 AM
2019-08-20 4:39:47 AM
Billy-J
Spotify Star
271 Views
1 replies
0 likes

271 Views
1 replies
0 likes

Can't redeem gift card

PlanFree/PremiumCountryMexicoDevice(iPhone 7 Plus, HP Pavilion 23)Operating System(iOS 12.3.1, Windows 10) My Question or IssueYesterday (August 18, 2019) I purchased a gift card for $300.00 Mexican pesos in a Oxxo store and when I tried to redeem it...

ToyotaLasagna
Casual Listener
Plan Free/Premium Country Mexico Device (iPhone 7 Plus, HP Pavilion 23) Operating System (iOS 12.3.1, Windows 10) My Question or Issue Yesterday (August 18, 2019) I purchased a gift ...
2019-08-19 9:46:38 PM
2019-08-19 11:51:19 PM
Brunelicia
Community Legend
1265 Views
3 replies
0 likes

1265 Views
3 replies
0 likes

Change Method Of Payment On Account For Already Charged Sub

Hello! I forgot to change a method of payment for my subscription and it charged me to the card I don't use anymore. Is there a way for me to refund that charge and charge my subscription on my new card? Thank you!

Bcca
Visitor
Hello! I forgot to change a method of payment for my subscription and it charged me to the card I don't use anymore. Is there a way for me to refund that charge and charge my subscription on my new c...
2019-08-19 7:45:55 PM
2019-08-19 10:44:45 PM
Brunelicia
Community Legend
784 Views
1 replies
0 likes

784 Views
1 replies
0 likes

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