Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
roflmaoo
Casual Listener
123942 Views
81 replies
10 likes

123942 Views
81 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14826 Views
27 replies
2 likes

14826 Views
27 replies
2 likes

Solved!! Poseo error en el pago

Informo de error para pagar, hablo con el banco y me dice que ellos realizan el envío del pago pero spotify la rechaza, envío imagen del error.

diazguerra2
Newbie
Informo de error para pagar, hablo con el banco y me dice que ellos realizan el envío del pago pero spotify la rechaza, envío imagen del error.
2019-07-09 1:35:32 AM
2019-09-18 3:38:24 AM
Luan
Spotify Star
872 Views
5 replies
0 likes

872 Views
5 replies
0 likes

Will I get money back if I cancel the premium?

PlanPremium, yetCountryPolandDeviceSony Xperia M5, PCOperating SystemAndroid, Windows 10 3 months ago I bought 3 months of premium for 0,99 zł and today I suddenly got information that I paid 19,99 zł for another month of premium. I didn't want to bu...

jakubzielinski
Casual Listener
Plan Premium, yet Country Poland Device Sony Xperia M5, PC Operating System Android, Windows 10 3 months ago I bought 3 months of premium for 0,99 zł and today I suddenly got informat...
2019-09-17 2:57:41 PM
2019-09-18 3:14:26 AM
Billy-J
Spotify Star
353 Views
3 replies
0 likes

353 Views
3 replies
0 likes

Solved!! Using Hulu with Spotify Premium

PlanPremiumUS DeviceWindows 10 Laptop & Android PhoneOperating SystemWindows & Android My Question or IssueI know this has been posted a lot but none of the solutions work for me. Any time I go to Hulu they want to charge me. I got into the free Hulu...

famattjr
Casual Listener
Plan Premium US Device Windows 10 Laptop & Android Phone Operating System Windows & Android My Question or Issue I know this has been posted a lot but none of th...
2019-09-16 2:04:43 PM
2019-09-18 3:12:32 AM
Billy-J
Spotify Star
511 Views
4 replies
0 likes

511 Views
4 replies
0 likes

Refund

PlanPremiumCountryUnited StatesDevice(iphone 7)Operating System(iOS 13) My Question or IssueHi I was just wondering if I am gonna get my money back because I canceled my Spotify premium but I forgot the trial was up and did it like a few days late an...

4enivqbja4xx0t0
Visitor
Plan Premium Country United States Device (iphone 7) Operating System (iOS 13) My Question or Issue Hi I was just wondering if I am gonna get my money back because I canceled...
2019-09-17 12:51:14 AM
2019-09-18 3:06:23 AM
Billy-J
Spotify Star
200 Views
1 replies
0 likes

200 Views
1 replies
0 likes

I cant subscribe

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I try to press "start with spotify permium" it says in a red box: "Something went wrong....

MrFlamerKid
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I ...
2019-09-17 12:30:40 AM
2019-09-18 3:04:53 AM
Billy-J
Spotify Star
333 Views
1 replies
0 likes

333 Views
1 replies
0 likes

Solved!! Charged twice for spotify student.

PlanFreeCountryCanadaDevice(iPhone 6s)Operating System(iOS 11.4) My Question or IssueI have been charged 4.99 CAD for spotfy student even though there are no subscriptions or reciepts. On my bak account is shows that 4.99 has been charged twice (on h...

user-removed
Visitor
Plan Free Country Canada Device (iPhone 6s) Operating System (iOS 11.4) My Question or Issue I have been charged 4.99 CAD for spotfy student even though there are no subscriptions or...
2019-09-18 2:38:58 AM
2019-09-18 3:02:38 AM
Billy-J
Spotify Star
521 Views
1 replies
0 likes

521 Views
1 replies
0 likes

Student subscription deactivated but invoice is paid

PlanFree/Premium (Student)CountryNetherlandsDevice(iPhone 7, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have paid my invoice for September however today my account was switched to the fr...

KillianS
Newbie
Plan Free/Premium (Student) Country Netherlands Device (iPhone 7, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, &n...
2019-09-17 10:04:06 PM
2019-09-17 11:35:50 PM
OviiiOne
Community Legend
264 Views
1 replies
0 likes

264 Views
1 replies
0 likes

Solved!! Premium

I’ve had the premium subscription for years. I recently canceled my credit card and was sent back to the free subscription. But then i got a new card and updsted the payment in my icloud but i couldn’T change ANYWHERE in the app to the premium subscr...

Juliazerwes
Casual Listener
I’ve had the premium subscription for years. I recently canceled my credit card and was sent back to the free subscription. But then i got a new card and updsted the payment in my icloud but i couldn...
2019-09-17 5:40:56 PM
2019-09-17 6:40:03 PM
Juliazerwes
Casual Listener
693 Views
2 replies
0 likes

693 Views
2 replies
0 likes

Hola! Me descontaron la suscripción pero no tengo spotify premium

No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanGratis / PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro a finales de 2016)Sistema operat...

Camylaelizabeth
Casual Listener
No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Gratis / Premium País Dispositivo (iPho...
2019-09-17 3:34:11 PM
2019-09-17 6:12:14 PM
OviiiOne
Community Legend
528 Views
3 replies
0 likes

528 Views
3 replies
0 likes

My Premium subscription suddenly stopped, but I already paid

Location The NetherlandsThe title says it all. I pay with a Dutch bank and it has worked for months now suddenly my premium subscription has stopped, I haven't gotten ANY email, notification or whatever about this, it just stopped abruptly. And I pai...

steassy
Casual Listener
Location The Netherlands The title says it all. I pay with a Dutch bank and it has worked for months now suddenly my premium subscription has stopped, I haven't gotten ANY email, notification or w...
2019-09-17 3:43:33 PM
2019-09-17 4:45:51 PM
Shuidong
Roadie
551 Views
1 replies
0 likes

551 Views
1 replies
0 likes

Credit Card Payment Failure

Every month, my spotify premium payment fails.When i update my payment details, it takes the payment and i can keep using premium. The problem is that i use the same credit card before and after updating payment details. But every month, im having th...

Blumentalovic
Visitor
Every month, my spotify premium payment fails. When i update my payment details, it takes the payment and i can keep using premium. The problem is that i use the same credit card before a...
2019-09-17 9:38:51 AM
2019-09-17 2:28:06 PM
Billy-J
Spotify Star
454 Views
1 replies
0 likes
Credit Card
Failure
Payment
Premium

454 Views
1 replies
0 likes

I bought premium on my old account that I don’t use can I switch it to my regular one

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

user-removed
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-09-16 6:01:17 PM
2019-09-17 2:04:31 AM
Billy-J
Spotify Star
375 Views
1 replies
0 likes

375 Views
1 replies
0 likes

Charged twice 2 different amounts, why?

I've been charged twice this month.I didn't upgrade to family, I don't have multiple accounts. My account is linked to my Facebook.I just renewed my premiuim.But I've been charged €12.99 and €9.99 on September 15thWhy is this Spotify?

davisnero
Visitor
I've been charged twice this month. I didn't upgrade to family, I don't have multiple accounts. My account is linked to my Facebook. I just renewed my premiuim. But I've been charged €12.99 and €9...
2019-09-16 4:16:18 PM
2019-09-17 2:01:09 AM
Billy-J
Spotify Star
526 Views
1 replies
0 likes

526 Views
1 replies
0 likes

Spotify Premium Duo

I tried to access Spotify Premium Duo under Account Overview, but it just keeps buffering and won't let me access. Is this because the one i'm sharing with removed their account?

Dcease
Visitor
I tried to access Spotify Premium Duo under Account Overview, but it just keeps buffering and won't let me access. Is this because the one i'm sharing with removed their account?
2019-09-16 7:11:43 PM
2019-09-17 1:53:32 AM
Billy-J
Spotify Star
385 Views
1 replies
1 likes

385 Views
1 replies
1 likes

Spotify Premium Family plan

Hello Spotify,Can I share my Spotify Premium Family plan with my friends?

VishnuCH
Visitor
Hello Spotify, Can I share my Spotify Premium Family plan with my friends?
2019-09-16 7:51:33 PM
2019-09-16 8:05:48 PM
Shuidong
Roadie
289 Views
1 replies
0 likes

289 Views
1 replies
0 likes

subscription/account problems

I have a Facebook linked free account that I just tried to make premium. However, I used a different email address as it asked for one linked to my student account. This has now made a separate account I didn't know existed have the premium plan and ...

emsgreen
Casual Listener
I have a Facebook linked free account that I just tried to make premium. However, I used a different email address as it asked for one linked to my student account. This has now made a separate accou...
2019-09-16 1:06:06 PM
2019-09-16 2:01:56 PM
OneByBoo
Roadie
350 Views
3 replies
0 likes

350 Views
3 replies
0 likes

Cancel Spotify Student phone subscription

PlanFree/PremiumCountryPhilippinesDeviceSony Xperia C302Operating SystemAndroid 4.2.2 Jellybean My Question or IssueHow can I cancel my subscription with student discount? I got my subscription but I don't get my premium.

HaggaiAromin
Casual Listener
Plan Free/Premium Country Philippines Device Sony Xperia C302 Operating System Android 4.2.2 Jellybean My Question or Issue How can I cancel my subscription with student discount? I ...
2019-09-16 5:24:43 AM
2019-09-16 8:03:53 AM
HaggaiAromin
Casual Listener
449 Views
6 replies
0 likes

449 Views
6 replies
0 likes

Pago por prueba de treinta días.

Acabo de iniciar la prueba gratuita y ya se me realizó un cobró por $98, en el recibo aparecen $0 pero en mi cuenta bancaria aparece el cobro. No, nunca había contratado premium ni nada parecido.PlanPremiumCountryMéxicoDeviceSamsung Galaxy A6+

SeleneM
Visitor
Acabo de iniciar la prueba gratuita y ya se me realizó un cobró por $98, en el recibo aparecen $0 pero en mi cuenta bancaria aparece el cobro. No, nunca había contratado premium ni nada pareci...
2019-09-15 5:13:33 PM
2019-09-16 7:20:03 AM
Rene01
Community Legend
326 Views
1 replies
0 likes

326 Views
1 replies
0 likes

Can't access Hulu with Spotify Premium with Hulu

Am a Spotify Premium with Hulu subscriber. I have already linked my account to Hulu, and used to be able to access Hulu to stream. But recently I can't login into my Hulu account or stream Hulu any longer. I've tried to relink my accounts but it says...

twos
Casual Listener
Am a Spotify Premium with Hulu subscriber. I have already linked my account to Hulu, and used to be able to access Hulu to stream. But recently I can't login into my Hulu account or stream H...
2019-09-16 6:13:44 AM
2019-09-16 6:58:46 AM
twos
Casual Listener
1525 Views
2 replies
0 likes

1525 Views
2 replies
0 likes

Spotify logs me out of premium when offline

PlanPremiumCountryGermany/Canada DeviceMoto G5Operating SystemAndroid My Question or IssueSpotify logs me out when offline. Was driving to US today where I don't have data. Then the spotify app, instead of working, showed a login screen of death tell...

Karlemagne1
Casual Listener
Plan Premium Country Germany/Canada Device Moto G5 Operating System Android My Question or Issue Spotify logs me out when offline. Was driving to US today where I do...
2019-09-16 6:04:08 AM
2019-09-16 6:11:42 AM
tyleranne
Casual Listener
1548 Views
1 replies
0 likes

1548 Views
1 replies
0 likes

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