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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5092 Views
  • 23 replies
  • 2 likes
  • 5092 Views
  • 23 replies
  • 2 likes

Spotify has charged me twice for last month.

Hi,I’m a student from the Uk and I have a premium student account. This means the subscription should cost £4.99 a month. However, last month I was charged £4.99 on the 1st of March and then £9.99 on the 29th of March. I am really upset by this charg...

  • Casual Listener
  • Hi, I’m a student from the Uk and I have a premium student account. This means the subscription should cost £4.99 a month. However, last month I was charged £4.99 on the 1st of March and then £9.99 ...
  • Billy-J
  • Spotify Star
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Price increases to 14.99 without notice

PlanFree/PremiumCountry DeviceOnePlus 5tOperating SystemAndroid, windows My Question or IssuePrice increased to 14.99 a month in November of 2018 without notice. Appears to be the price for a family account but this is not a family account. Need corr...

  • Casual Listener
  • Plan Free/Premium Country   Device OnePlus 5t Operating System Android, windows    My Question or Issue Price increased to 14.99 a month in November of 2018 without notice. A...
  • Bittencourt
  • Spotify Star
  • 2629 Views
  • 2 replies
  • 0 likes
  • 2629 Views
  • 2 replies
  • 0 likes

Galaxy S10 6 Month Trial

PlanTrialCountryUSDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueI am currently on a free trial for spotify and I just found out my Galaxy S10 comes with a 6 month trial. Is there anyway I could extend my trial by 5 months since ...

  • Newbie
  • Plan Trial Country US Device Samsung Galaxy S10 Operating System Android   My Question or Issue I am currently on a free trial for spotify and I just found out my Galaxy S10 comes with...
  • Billy-J
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Subscription

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am am trying to change payment info. I pay for premium Spotify. But my online account says it’s basic free Spotify. I need someone to look into my ...

  • Casual Listener
  • Plan Free/Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I am am trying to change payment info. I pay for premium Spo...
  • Brunelicia
  • Community Legend
  • 492 Views
  • 5 replies
  • 0 likes
  • 492 Views
  • 5 replies
  • 0 likes

Solved!! Me hicieron doble cargo

Primero hice el pago con una tarjeta pero fue rechazada, lo hice con otra que fue aceptada pero al final me cobraron en las dosPremiumMéxico DispositivoMotorola oneSistema operativoAndroidDoble cargo de una cuenta

  • Newbie
  • Primero hice el pago con una tarjeta pero fue rechazada, lo hice con otra que fue aceptada pero al final me cobraron en las dos Premium México    Dispositivo Motorola one Sistema oper...
  • Luan
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Solved!! Paysafecard

CountrySwitzerland Hi, today I wanted to pay for my subscription and paysafecard is not available here in Switzerland, also it would be great to have paysafecard as a paying method for Spotify Premium for Students. Thank you

  • Casual Listener
  • Country Switzerland   Hi, today I wanted to pay for my subscription and paysafecard is not available here in Switzerland, also it would be great to have paysafecard as a paying method for Spo...
  • detyp
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Owner of the family account

I have a family account, but I cannot enter the owners account. It belongs to my mother and she have forgotten what email she used when first signing up. Is there a way to look what username that account has? The bills are payed from her card on that...

  • Newbie
  • I have a family account, but I cannot enter the owners account. It belongs to my mother and she have forgotten what email she used when first signing up. Is there a way to look what username that acc...
  • Billy-J
  • Spotify Star
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

hulu purchased for 99 cents a month (for a year), do I get spotify premium with this?

I purchased hulu for 99 cents a month (for a year) from a black friday deal, can I get spotify combined with this without an increase in price? If so, how do I do this? (I just heard of the offer hulu + spotify)

  • Casual Listener
  • I purchased hulu for 99 cents a month (for a year) from a black friday deal, can I get spotify combined with this without an increase in price? If so, how do I do this?   (I just heard of the ...
  • Billy-J
  • Spotify Star
  • 342 Views
  • 3 replies
  • 0 likes
  • 342 Views
  • 3 replies
  • 0 likes

[Subscription] Student Discount Payment Problem

Hi,I have Spotify student premium since 18.03.2018. Two days ago Spotify charged me full premium price. I noticed that my spotify account page showed full price for premium. I have used SheerID to verify that I am a student again. I got an email whic...

  • Visitor
  • Hi, I have Spotify student premium since 18.03.2018. Two days ago Spotify charged me full premium price. I noticed that  my spotify account page showed full price for premium. I have used Sheer...
  • emily-grace
  • Composer
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Second Family Account

PlanPremium/Family accountCountrySwedenDeviceAnyOperating SystemAny My Question or IssueI am the owner of a Family Account, it works very well for us. I want to be the owner of a second family account where I pay for, and manage an account for my par...

  • Casual Listener
  • Plan Premium/Family account Country Sweden Device Any Operating System Any   My Question or Issue I am the owner of a Family Account, it works very well for us. I want to be the owner ...
  • Bittencourt
  • Spotify Star
  • 310 Views
  • 3 replies
  • 0 likes
  • 310 Views
  • 3 replies
  • 0 likes

'Free Google Home' discount not being applied

Family SubUK iPhone X I recevied the email saying my google home was ready however during the checkout process the car I was in went through a tunnel and my connection was lost. When I now try to complete the checkout process I'm not getting the disc...

  • Newbie
  • Family Sub UK   iPhone X   I recevied the email saying my google home was ready however during the checkout process the car I was in went through a tunnel and my connection was lost.&n...
  • OneByBoo
  • Roadie
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Wrongfully charged the subscription fee. Whom should I contact? Help ASAP!!

PlanPremiumCountry USA Device Operating System My Question or Issue:I have unsubscribed the spotify premium two months back, but I am still being charged the subscription fee. If anyone can help me out here that would be great. Also my subscription m...

  • Newbie
  • Plan Premium Country USA   Device   Operating System     My Question or Issue: I have unsubscribed the spotify premium two months back, but I am still being charged the ...
  • Billy-J
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

My account has the status "free account" while paying for a Spotify Premium account.

PlanPremium CountryNetherlands DeviceiPhone 7 Operating SystemiOS My Question or IssueI am using my Spotify account for 5 years. Since two weeks my account changed all in a sudden from Premium account into a Free Account, both on mobile and computer....

  • Newbie
  • Plan Premium   Country Netherlands   Device iPhone 7   Operating System iOS   My Question or Issue I am using my Spotify account for 5 years. Since two weeks my accou...
  • Billy-J
  • Spotify Star
  • 418 Views
  • 1 replies
  • 1 likes
  • Payment
    Payment Problems
    Premium
  • 418 Views
  • 1 replies
  • 1 likes

Account doesn’t accept my payments

I have two accounts. One is deabm and the other manueldeabe. both were premium i tried changing the credit card and none is accepted. I did all things suggested in your page and I also checked with the bank and credit card company many times. i conti...

  • Newbie
  • I have two accounts. One is deabm and the other manueldeabe.    both were premium   i tried changing the credit card and none is accepted. I did all things suggested in your page a...
  • Billy-J
  • Spotify Star
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Spotify free trial not working

PlanFree/PremiumCountryNetherlandsDevicePhone and DesktopOperating SystemWindows My Question or IssueYesterday I tried to activate my 30 day free trial by transfering the required 0.01 cents to Spotify. However, I never received my free trial. I got ...

  • Regular
  • Plan Free/Premium Country Netherlands Device Phone and Desktop Operating System Windows   My Question or Issue Yesterday I tried to activate my 30 day free trial by transfering the req...
  • Billy-J
  • Spotify Star
  • 1120 Views
  • 9 replies
  • 0 likes
  • 1120 Views
  • 9 replies
  • 0 likes

Solved!! Change from Family to Duo

PlanPremium FamilyCountrySpainDeviceN/AOperating SystemiOS, MacOS, PS4 My Question or Issue Hi. My wife and I are sharing a Family subscription and we would like to switch to Duo, but when I go to the Duo page it says I am not eligible for the offer....

  • Casual Listener
  • Plan Premium Family Country Spain Device N/A Operating System iOS, MacOS, PS4   My Question or Issue   Hi.   My wife and I are sharing a Family subscription and we would l...
  • Maxim
  • Spotify Star
  • 2055 Views
  • 3 replies
  • 0 likes
  • 2055 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Student and Hulu

I am losing my spotify student because i am no longer a student, will i lose hulu as well? The hulu i got from having spotify premium for students.

  • Casual Listener
  • I am losing my spotify student because i am no longer a student, will i lose hulu as well? The hulu i got from having spotify premium for students.   
  • Billy-J
  • Spotify Star
  • 925 Views
  • 5 replies
  • 0 likes
  • 925 Views
  • 5 replies
  • 0 likes

Subscription issues

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am currently paying for Spotify premium, but when I use the app it is as if I am using it for free.

  • Newbie
  • Plan Free/Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am currently paying for Spotify premium, but when I use the app it...
  • OneByBoo
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

I am currently paying for Spotify Premium but have not received a receipt, not able to locate userna

Hi there, can someone PLEASE help me. i am currently paying for spotify Premium. I have been charged $14,99 since February 2019 and my last payment was on the 8/03/2019. I was logged into my Premium until I accidentally logged out. I cant seem to loc...

  • Visitor
  • Hi there, can someone PLEASE help me.   i am currently paying for spotify Premium. I have been charged $14,99 since February 2019 and my last payment was on the 8/03/2019. I was logged into my...
  • Bittencourt
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Family Premium + Hulu?

I would like to have the Hulu for my existing Premium Family Plan, is it possible? iPhone X - United States

  • Newbie
  • I would like to have the Hulu for my existing Premium Family Plan, is it possible?   iPhone X - United States  
  • Billy-J
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes