Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
ab01545945
Visitor
84456 Views
50 replies
4 likes

84456 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Tuesday
nacho121
Visitor
10455 Views
24 replies
2 likes

10455 Views
24 replies
2 likes

Premium user still being forced to shuffle play and puts random songs on my playlist

I payed for a premium account and everything works fine on my Mac. However, when I try to use the spotify app on my iphone 8 and listen to my own playlists, it shuffles my playlist and puts all kinds of random songs on the queue. I will unsubscribe i...

user-removed
Visitor
I payed for a premium account and everything works fine on my Mac. However, when I try to use the spotify app on my iphone 8 and listen to my own playlists, it shuffles my playlist and puts all kinds...
2019-06-22 3:12:25 AM
2019-06-22 8:34:12 AM
OneByBoo
Roadie
485 Views
1 replies
0 likes

485 Views
1 replies
0 likes

Premium Membership & Hulu

Hey Guys, So, for something that I thought was simple it doesn't appear to be the case. I am on a Spotify Premium subscription that I signed up through a pre-paid card until October. Now, when I try to add the newly announced Hulu.com subscription it...

FixedCroissant
Casual Listener
Hey Guys, So, for something that I thought was simple it doesn't appear to be the case. I am on a Spotify Premium subscription that I signed up through a pre-paid card until October. Now, wh...
2019-03-13 2:32:45 AM
2019-06-22 5:19:12 AM
kleeh
Music Fan
2725 Views
27 replies
5 likes

2725 Views
27 replies
5 likes

songs not playing

this is a little long so please bear with me.so i purchased Spotify premium about a week ago and downloaded all of my songs so it would be able to play offline.whenever i do go offline, only a select few songs plays. for example, the other day about ...

kaelynlael
Newbie
this is a little long so please bear with me. so i purchased Spotify premium about a week ago and downloaded all of my songs so it would be able to play offline. whenever i do go offline,...
2019-06-21 10:06:58 PM
2019-06-22 1:05:11 AM
Billy-J
Spotify Star
281 Views
1 replies
0 likes

281 Views
1 replies
0 likes

Google Home Mini

PlanPremiumCountryCanadaDeviceIphone 7, Windows 10, AndroidOperating Systemios 12, windows build 1903, don't know. My Question or Issue I submitted a claim for a Google Home Mini. I Had a Regular Premium Subscription for a while before I saw this giv...

Leanna_Ropson
Newbie
Plan Premium Country Canada Device Iphone 7, Windows 10, Android Operating System ios 12, windows build 1903, don't know. My Question or Issue I submitted a claim for a Googl...
2019-06-21 12:48:00 AM
2019-06-22 1:04:12 AM
Billy-J
Spotify Star
217 Views
1 replies
0 likes

217 Views
1 replies
0 likes

Some weird issues with paypal

PlanPremiumCountryFinland My Question or IssueI've been using premium spotify, I don't know quite long and paid it always with paypal. But now application and the account site informs me that there were problems with payment.However from paypal site ...

ontelo
Casual Listener
Plan Premium Country Finland My Question or Issue I've been using premium spotify, I don't know quite long and paid it always with paypal. But now application and the account site inform...
2019-06-20 10:57:55 AM
2019-06-21 9:22:36 PM
Billy-J
Spotify Star
1751 Views
5 replies
0 likes

1751 Views
5 replies
0 likes

Add support for Google ChromeCast

how can I remove the subscription from their device or log them out after I've changed the passwor Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Idahogirl100
Casual Listener
how can I remove the subscription from their device or log them out after I've changed the passwor Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, And...
2019-06-06 7:10:15 PM
2019-06-21 2:04:36 PM
Idahogirl100
Casual Listener
374 Views
2 replies
0 likes

374 Views
2 replies
0 likes

Solved!! Not all of my albums are showing!

Hello, all of albums suddenly stopped showing in the Albums section using the Spotify Desktop and app for computer, this problem has only been happening a few days ago only from today 21/9/2019. but all songs are showing in the Song section i have a ...

celerypuff
Casual Listener
Hello, all of albums suddenly stopped showing in the Albums section using the Spotify Desktop and app for computer, this problem has only been happening a few days ago only from today 21/9/2...
2019-06-20 10:57:01 PM
2019-06-21 9:04:29 AM
Chewsonthemove
Casual Listener
1906 Views
3 replies
1 likes

1906 Views
3 replies
1 likes

Hulu

PlanPremiumCountryUnited StatesDeviceLG v20Operating SystemAndoid 8.1 My Question or IssueIs Hulu supposed to work for those who had already signed up? When I paid my account this morning Hulu stopped working

Mhanigunn
Newbie
Plan Premium Country United States Device LG v20 Operating System Andoid 8.1 My Question or Issue Is Hulu supposed to work for those who had already signed up? When I paid my account...
2019-06-17 2:08:41 PM
2019-06-21 3:02:05 AM
kleeh
Music Fan
403 Views
2 replies
0 likes

403 Views
2 replies
0 likes

Pagamento triplicado

Está sendo descontado 3 vezes o valor do plano na minha fatura do cartão de crédito. PlanoPremiumPaís BrasilMarcaSamsung Galaxy S7 EdgeSistema operacional Android My Question or Issue

CarlaDGO
Casual Listener
Está sendo descontado 3 vezes o valor do plano na minha fatura do cartão de crédito. Plano Premium País Brasil Marca Samsung Galaxy S7 Edge Sistema operacional Android My Que...
2019-06-20 9:14:27 PM
2019-06-21 1:11:38 AM
Bittencourt
Spotify Star
249 Views
1 replies
0 likes

249 Views
1 replies
0 likes

Solved!! Canceling Premium through itunes will i lose my playlists??? HELP!

PlanPremiumCountryIreland DeviceiPhone XsOperating SystemiOS 10.13.6 My Question or IssueI'm currently paying €12.99 through itunes and want to sign up directly through Spotify so I can pay €9.99. In order to do this I have to cancel my premium subsc...

Saraelizs37
Casual Listener
Plan Premium Country Ireland Device iPhone Xs Operating System iOS 10.13.6 My Question or Issue I'm currently paying €12.99 through itunes and want to sign up directl...
2019-06-20 3:09:33 PM
2019-06-20 12:03:42 AM
Billy-J
Spotify Star
1082 Views
3 replies
0 likes
itunes premium

1082 Views
3 replies
0 likes

I'm leaving Facebook and want to keep my music, is this possible?

PlanPremiumCountryUK DeviceiPhone XsOperating SystemiOS 10.14.5 I have a premium account which i joined using Facebook. I'm leaving Facebook and apparently have to leave Spotify Premium and sign up again. But i have thousands of songs saved and lots ...

LordLee2016
Newbie
Plan Premium Country UK Device iPhone Xs Operating System iOS 10.14.5 I have a premium account which i joined using Facebook. I'm leaving Facebook and apparently have to...
2019-06-20 2:15:30 PM
2019-06-20 3:30:44 PM
Billy-J
Spotify Star
228 Views
1 replies
1 likes

228 Views
1 replies
1 likes

Premium to family plan

Hi all,I need help to understand an extra charge. Last week I switch my premium account and included my husband's account on the family plan.On June 17th, Spotify charged my husband's premium account, I'm trying to find a way to contact the company f...

Thaaik
Newbie
Hi all, I need help to understand an extra charge. Last week I switch my premium account and included my husband's account on the family plan. On June 17th, Spotify charged my husband's premium acc...
2019-06-20 12:30:44 PM
2019-06-20 3:28:52 PM
Billy-J
Spotify Star
276 Views
1 replies
0 likes

276 Views
1 replies
0 likes

I paid for 3 Months for 0,99,- but my account is still free.

Plan Free/Premium premiumCountry the netherlands Device iPad air 2019(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got an verification mail and everything Seems to be ...

2blarzk3kr3fvqz
Casual Listener
Plan Free/Premium premium Country the netherlands Device iPad air 2019 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,...
2019-06-15 12:22:29 PM
2019-06-20 12:46:35 PM
acmepfeife
Casual Listener
749 Views
5 replies
3 likes

749 Views
5 replies
3 likes

Solved!!Superuser Contribution I don't know the second account that is using my bank account for premium

I have a premium plan with this email address and get charged $10 a month. There is a second account that is using my bank account as well and it is charged an additional $10. I have no idea what this account is or who is using it. I have tried my ot...

longjohn
Casual Listener
I have a premium plan with this email address and get charged $10 a month. There is a second account that is using my bank account as well and it is charged an additional $10. I have no idea what thi...
2019-05-31 5:26:20 PM
2019-06-20 8:35:02 AM
Katerina
Spotify Legend
664 Views
4 replies
0 likes

664 Views
4 replies
0 likes

I have Spotify Premium with Hulu but Hulu account is cancelled

PlanPremiumCountry: USA DeviceMacBook ProOperating SystemOS 10.14.5 My Question or Issue: I am a premium member and was going through a transition period where I was not able to pay for my premium. I had Hulu connected to my account but Spotify cance...

freddie784
Newbie
Plan Premium Country: USA Device MacBook Pro Operating System OS 10.14.5 My Question or Issue: I am a premium member and was going through a transition period where I w...
2019-06-19 12:43:28 AM
2019-06-20 6:35:42 AM
Billy-J
Spotify Star
363 Views
1 replies
0 likes

363 Views
1 replies
0 likes

First 3 month premium dont work

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDeleted my acc because didnt like my username, created new one, wrote that i cant use first 3...

LittleBitMint
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Deleted...
2019-06-19 7:14:03 PM
2019-06-19 9:38:13 PM
Billy-J
Spotify Star
311 Views
1 replies
0 likes

311 Views
1 replies
0 likes

Subscription trouble. Please help!

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI had signed up for spotify using an old Yahoo email account. I forgot my spotify password but can not get my Yahoo account to receive the recovery email. I h...

PBrownlee
Newbie
Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue I had signed up for spotify using an old Yahoo email account. I forgot my spo...
2019-06-19 4:02:26 PM
2019-06-19 9:37:11 PM
Billy-J
Spotify Star
274 Views
1 replies
0 likes

274 Views
1 replies
0 likes

changed twice

PlanPremium duoCountryDenmarkDevice1 plus 5T and Samsung Galaxy S8Operating SystemAndroid for both My Question or IssueOur problem is that we have been charged twice in June.It is on the 9th of June.On Spotify's website, it says that we have only bee...

valdemar4681
Casual Listener
Plan Premium duo Country Denmark Device 1 plus 5T and Samsung Galaxy S8 Operating System Android for both My Question or Issue Our problem is that we have been charged twice in June....
2019-06-17 4:29:19 PM
2019-06-19 9:33:33 PM
Billy-J
Spotify Star
448 Views
5 replies
0 likes

448 Views
5 replies
0 likes

got a refund but wheres my money

Plansamsung galaxy 7idk My Question or Issueso i got a refund but i donnot no wheee the money went to

aids0
Casual Listener
Plan samsung galaxy 7 idk My Question or Issue so i got a refund but i donnot no wheee the money went to
2019-05-29 11:15:25 PM
2019-06-19 9:08:35 PM
Billy-J
Spotify Star
647 Views
5 replies
0 likes

647 Views
5 replies
0 likes

Why are there incentives to join Spotify, but none to stay?

My question, or issue...Why does Spotify offer great deals to join, but never any kind of incentives or rewards to stay when you are a loyal, faithful, customer? Do they not know we have options? I have been a premium Spotify user for 5+ years. Faith...

saras061881
Newbie
My question, or issue... Why does Spotify offer great deals to join, but never any kind of incentives or rewards to stay when you are a loyal, faithful, customer? Do they not know we have o...
2019-06-19 1:00:09 PM
2019-06-19 7:56:00 PM
Bethany_Dawn
Community Legend
576 Views
1 replies
0 likes

576 Views
1 replies
0 likes

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