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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5100 Views
  • 23 replies
  • 2 likes
  • 5100 Views
  • 23 replies
  • 2 likes

On 22nd March, 15€ should have been disappered but they are still there?

I have 25€ on my bank account my subscription should have been renewed on 22nd March. I have Spotify Family (I am the owner). On Saturday, it should have been 15€ less, so that I should only have 10€. But all my money (25€) is there and I still have ...

  • Newbie
  • I have 25€ on my bank account my subscription should have been renewed on 22nd March. I have Spotify Family (I am the owner). On Saturday, it should have been 15€ less, so that I should only have 10€...
  • Jose_M
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Hello, I have a problem when redeeming a gift card

PlanFree/PremiumCountryMéxico DeviceHuawei mate 10 liteOperating SystemAndroid 8 My Question or IssueI have a problem

  • Newbie
  • Plan Free/Premium Country México  Device Huawei mate 10 lite Operating System Android 8   My Question or Issue I have a problem 
  • Jose_M
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Galaxy S10 Promo not working

PlanFree, just signed up today with premiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueTried doing the Samsung promo, says I'm not eligible for it? Don't know what's going on. Thanks in advance.

  • Newbie
  • Plan Free, just signed up today with premium Country USA Device Samsung Galaxy S10+ Operating System Android   My Question or Issue Tried doing the Samsung promo, says I'm not eligible...
  • Maxim
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution No trial period

Hi, I paid for yearly subscription, but didn't get any free trial included. Kindly guide.PremiumIndia Device(One Plus 6, Macbook Air 2017)Operating System(Android Pie, High Sierra) My Question or Issue

  • Visitor
  • Hi, I paid for yearly subscription, but didn't get any free trial included. Kindly guide. Premium India   Device (One Plus 6, Macbook Air 2017) Operating System (Android Pie, High Sierra)...
  • Peter
  • Spotify Legend
  • 526 Views
  • 5 replies
  • 0 likes
  • 526 Views
  • 5 replies
  • 0 likes

Cancel Premium

Hi Spotify Community,I was charged $9.99 for Premium on March 25 and right after being charged, I canceled my subscription the same day. Does it mean I still get access to Premium for 30 days or I can get a refund? Thanks for any information!

  • Newbie
  • Hi Spotify Community, I was charged $9.99 for Premium on March 25 and right after being charged, I canceled my subscription the same day. Does it mean I still get access to Premium for 30 days or I ...
  • xoholo
  • Composer
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Ödeme yaptığım halde ödeme başarısız görünüyor

PlanPremium(For Students)CountryTurkeyDeviceiPhone 6SOperating SystemiOS 12 My Question or IssueI already pay for premium but it still looks like didn't take payment.

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  • Casual Listener
  • Plan Premium(For Students) Country Turkey Device iPhone 6S Operating System iOS 12   My Question or Issue I already pay for premium but it still looks like didn't take payment.
  • Billy-J
  • Spotify Star
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

Solved!! Question About Premium Fee

PlanFree/PremiumCountry My Question or Issue Hey, I was wondering: I cancelled Spotify premium today and my screen said that my subscription would end tomorrow. Tomorrow is also the date that I was scheduled to be charged for the next premium period....

  • Casual Listener
  •   Plan Free/Premium Country   My Question or Issue  Hey, I was wondering: I cancelled Spotify premium today and my screen said that my subscription would end tomorrow. Tomorrow i...
  • Bittencourt
  • Spotify Star
  • 995 Views
  • 3 replies
  • 0 likes
  • Premium
  • 995 Views
  • 3 replies
  • 0 likes

Cobrança indevida 10 reais

PlanPremium familyCountry Brazil My Question or IssueTive um problema com minha conta. Troquei de cartão e foi descontado 10 reais em 18 de janeiro de 2019. Até agora não foi feito o estorno.

  • Newbie
  •   Plan Premium family Country  Brazil   My Question or Issue Tive um problema com minha conta. Troquei de cartão e foi descontado 10 reais em 18 de janeiro de 2019. Até agora nã...
  • Bittencourt
  • Spotify Star
  • 426 Views
  • 3 replies
  • 0 likes
  • 426 Views
  • 3 replies
  • 0 likes

Solved!! My login name is my phone number

PlanPremiumUSA DeviceMotorola Hello Community Members, Somehow the ID of my account is automatically set to my cell number. And I have no idea how to change it to anything else that I want it to be. Any lead much appreciated.

  • Casual Listener
  •     Plan Premium USA   Device Motorola      Hello Community Members,   Somehow the ID of my account is automatically set to my cell number. And I have n...
  • Luan
  • Spotify Star
  • 1016 Views
  • 1 replies
  • 0 likes
  • 1016 Views
  • 1 replies
  • 0 likes

Solved!! I want to pay from another country!!

PlanPremiumCountryTurkeyDevice(Sony Xperia Z5)Operating System(Android Oreo) My Question or IssueI'm a Erasmus student in Poland. I don't have any bank account and also I don't need it. I verified my student account in Poland for premium. I click her...

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  • Newbie
  • Plan Premium Country Turkey Device (Sony Xperia Z5) Operating System (Android Oreo)   My Question or Issue I'm a Erasmus student in Poland. I don't have any bank account and also ...
  • Luan
  • Spotify Star
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Subscription payment failed

Hello,PlanPremiumCountryMoroccoDeviceiPhone 7+Operating SystemiOS 12.1.4 About a month ago, i tried to subscribe to spotify with my Moroccan credit card, and it worked, but i now get a message telling me that my payment failed. I read that i just nee...

  • Newbie
  • Hello, Plan Premium Country Morocco Device iPhone 7+ Operating System iOS 12.1.4   About a month ago, i tried to subscribe to spotify with my Moroccan credit card, and it worked, but i...
  • Billy-J
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Charged full price but was eligible for student discount

PlanPremium student discountCountryHalifaxDeviceiphone 6Operating Systemios, windows 10 My Question or IssueI was charged the full price of $9.99 after I had changed payment info but I was enrolled for student discount before this had occured. Was wo...

  • Newbie
  • Plan Premium student discount Country Halifax Device iphone 6 Operating System ios, windows 10   My Question or Issue I was charged the full price of $9.99 after I had changed payment ...
  • OneByBoo
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Refund of premium subscription

PlanPremium to StudentCountryU.S.DeviceiPhone 6Operating SystemiOS 10 My Question or IssueI began my free trial with spotify in January of this year. I enjoyed it enough and decided to keep it and paid the $9.99 for the premium amount. However, this ...

  • Newbie
  • Plan Premium to Student Country U.S. Device iPhone 6 Operating System iOS 10   My Question or Issue I began my free trial with spotify in January of this year. I enjoyed it enough and ...
  • mosohodPeti
  • Composer
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Pass through media player>av amplifier>speakers

Hi,With Spotify free account can i hear music to home cimema via media player (wifi conected)>av amplifier>speakers? The connection of media player with av amplifier is with hdmi. Thanks

  • Casual Listener
  • Hi, With Spotify free account can i hear music to home cimema via media player (wifi conected)>av amplifier>speakers? The connection of media player with av amplifier is with hdmi.   Th...
  • OneByBoo
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

unable to use spotify.com or spotify app

I have several issues continuing with Spotify. Background : I was previously on my dad's Premium Family plan while I was living with them before moving to Stockholm last year. After moving of course I was no longer able to use that account, stating t...

  • Newbie
  • I have several issues continuing with Spotify.    Background : I was previously on my dad's Premium Family plan while I was living with them before moving to Stockholm last year. After mo...
  • OneByBoo
  • Roadie
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Gift Cards where to buy in phillipines

Hi all, as spotify is not selling gift cards any more through their homepage is there any other store where we could by Gift Cards? In Malaysia you sell gift cards through 7-11 is there an official store who is selling in the phillipines gift cards /...

  • Visitor
  • Hi all,   as spotify is not selling gift cards any more through their homepage is there any other store where we could by Gift Cards?   In Malaysia you sell gift cards through 7-11 is t...
  • OneByBoo
  • Roadie
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Can't order google home...

French account.Hello, When i try to get the free google home, it is said that I already ask for and show an error message when I click the link to "check". Something like "Sorry you can't make a profit of this offer curently"...

  • Visitor
  • French account. Hello,   When i try to get the free google home, it is said that I already ask for and show an error message when I click the link to "check".   Something like "Sorry y...
  • XTaziK
  • Regular
  • 545 Views
  • 4 replies
  • 3 likes
  • 545 Views
  • 4 replies
  • 3 likes

No puedo ingresar mi codigo de mi tarjeta de regalo

al momento de ingresar el codigo me dice que no es valido.ya intente todo lo que viene en el soporte.

  • Newbie
  • al momento de ingresar el codigo me dice que no es valido. ya intente todo lo que viene en el soporte.
  • Jose_M
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Countries LT and UK

PlanFree/PremiumCountryLithuania, UK, Russia Device(iPhone Xs Max, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI live in 2 countries: Spain and Lithuania. Currently, I am in Lithuania. My card is ...

  • Newbie
  • Plan Free/Premium Country Lithuania, UK, Russia   Device (iPhone Xs Max, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • Jose_M
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes