Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 89268 Views
- 54 replies
- 5 likes
- 89268 Views
- 54 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11213 Views
- 24 replies
- 2 likes
- 11213 Views
- 24 replies
- 2 likes
Superuser Contribution Double Billing
I checked my credit card statement recently and saw that I was receiving double bills for Spotify. One was coming from Apple - for a total of $13.80 which I can see in my App Store settings is my monthly subscription cost. The other is coming from Sp...
- I checked my credit card statement recently and saw that I was receiving double bills for Spotify. One was coming from Apple - for a total of $13.80 which I can see in my App Store settings is my mon...
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- Spotify Legend
- 2374 Views
- 7 replies
- 0 likes
- 2374 Views
- 7 replies
- 0 likes
Superuser Contribution Spotify keeps unsubscribing me from family plan
I was invited to family plan. We live at the same address and i entered accurate address, but spotify still says that i didn't verify my account. What is the problem?
- I was invited to family plan. We live at the same address and i entered accurate address, but spotify still says that i didn't verify my account. What is the problem?
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- Spotify Legend
- 1139 Views
- 4 replies
- 0 likes
- 1139 Views
- 4 replies
- 0 likes
Wrong payment plan
As I was updating my payment information my account switched from Premium to Family-Premium.I went instantly to change it back, but now you have charged me 14,90€. I would like to get a partial refund on that, since I feel that this was out of my con...
- As I was updating my payment information my account switched from Premium to Family-Premium. I went instantly to change it back, but now you have charged me 14,90€. I would like to get a partial ref...
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- Community Legend
- 503 Views
- 1 replies
- 0 likes
- 503 Views
- 1 replies
- 0 likes
Superuser Contribution Hulu no longer works on premium?
PlanPremiumCountryUsaDeviceLg stylo 2 My Question or IssueAfter updating payment info for spotify premium, i lost access to hulu.
- Plan Premium Country Usa Device Lg stylo 2 My Question or Issue After updating payment info for spotify premium, i lost access to hulu.
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- Spotify Legend
- 358 Views
- 1 replies
- 0 likes
- 358 Views
- 1 replies
- 0 likes
Superuser Contribution hello
Im from mexico i allready pay per family plan but i obly have access to fre spotify help please
- Im from mexico i allready pay per family plan but i obly have access to fre spotify help please
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- Spotify Legend
- 352 Views
- 1 replies
- 0 likes
- 352 Views
- 1 replies
- 0 likes
Superuser Contribution Nieuwe telefoon
Ik heb sinds gisteren een nieuwe telefoon. Aan mijn abonnement is niks veranderd. Op mijn oude telefoon had ik een Premium account. Het bedrag hiervan wordt maandelijks van mijn rekening afgeschreven. Op mijn nieuwe telefoon heb ik ook de Spotify app...
- Ik heb sinds gisteren een nieuwe telefoon. Aan mijn abonnement is niks veranderd. Op mijn oude telefoon had ik een Premium account. Het bedrag hiervan wordt maandelijks van mijn rekening afgeschreven...
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- Spotify Legend
- 10747 Views
- 1 replies
- 2 likes
- 10747 Views
- 1 replies
- 2 likes
Superuser Contribution Premium not working
I dont understand why i lose all my music and i was charge for the Premium on Aug 1, 2017 on my paypal account. Now when i login into i have no music and its says i have to sign up again for Premium and i am not going to sign up again if i was alread...
- I dont understand why i lose all my music and i was charge for the Premium on Aug 1, 2017 on my paypal account. Now when i login into i have no music and its says i have to sign up again for Premium ...
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- Spotify Legend
- 309 Views
- 1 replies
- 0 likes
- 309 Views
- 1 replies
- 0 likes
Superuser Contribution Premium to Premium Family
I just wanted to ask: does my normal premium contract get canceled automaticly if I join the premium family via email-invitation. Like dont I have to cancel the contract myself?
- I just wanted to ask: does my normal premium contract get canceled automaticly if I join the premium family via email-invitation. Like dont I have to cancel the contract myself?
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- Spotify Legend
- 301 Views
- 1 replies
- 0 likes
- 301 Views
- 1 replies
- 0 likes
unable to log in
So I have two Spotify accounts and both of the emails have been deactivated and there is no way getting them back. I have no way of contacting customer support because in order to contact you must be logged into the account. So basically I have no wa...
- So I have two Spotify accounts and both of the emails have been deactivated and there is no way getting them back. I have no way of contacting customer support because in order to contact you must be...
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- Spotify Star
- 330 Views
- 1 replies
- 0 likes
- 330 Views
- 1 replies
- 0 likes
2 payment at month
PlanDisable 1 payment from my cardCountryTurkey Device(samsung galaxy s8)Operating System(Android Oreo.) My Question or IssueSpotify does 2 payment at same card at month with diffrent payment codes how can i cancel one
- Plan Disable 1 payment from my card Country Turkey Device (samsung galaxy s8) Operating System (Android Oreo.) My Question or Issue Spotify does 2 payment at sam...
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- Spotify Star
- 283 Views
- 1 replies
- 0 likes
- 283 Views
- 1 replies
- 0 likes
I bought a subscription and my cat scratched the code, what can I do?
Please I don't know what can I do
- Please I don't know what can I do
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- Spotify Star
- 292 Views
- 1 replies
- 0 likes
- 292 Views
- 1 replies
- 0 likes
Superuser Contribution False offer of 3 months for 0.99$ charged me 9.99$
PlanPremium OfferCountryCanadaMy Question or IssueI was charged the regular full month instead of 0.99$ for 3 months as announced. I'm sure that probably spotify put some small letters somewhere to do so, but for me, it looks like a scam. I am very d...
- Plan Premium Offer Country Canada My Question or Issue I was charged the regular full month instead of 0.99$ for 3 months as announced. I'm sure that probably spotify put some small letters some...
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- Spotify Legend
- 770 Views
- 2 replies
- 0 likes
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99offer 3 months 0
- 770 Views
- 2 replies
- 0 likes
Issue with changing country
I tried to change my country from Netherlands to Spain, however, when cancelling my Premium/Family account, I get below error message. I need this change to add my family to the account as I´ve moved back to Spain. Anyone can help out?
- I tried to change my country from Netherlands to Spain, however, when cancelling my Premium/Family account, I get below error message. I need this change to add my family to the account as I´ve moved...
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- Roadie
- 386 Views
- 5 replies
- 0 likes
- 386 Views
- 5 replies
- 0 likes
My student discount has been canceled too early
PlanPremium studentCountry DeviceiPhone 7; iPad Operating System(iOS 10 My Questionmy student discount has been canceled too early. Should have been for 12 months (April 2018 - March 2019) but has been discontinued by December 2018. PayPal history fo...
- Plan Premium student Country Device iPhone 7; iPad Operating System (iOS 10 My Question my student discount has been canceled too early. Should have been for 12 months (...
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- Roadie
- 345 Views
- 1 replies
- 0 likes
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student discount EuropeStudent Plan cancel
- 345 Views
- 1 replies
- 0 likes
Solved!! Drei Monate Abo
Hallo ihr lieben, kann ich meine 3 Monate Premium für 0,99€ noch bekommen wenn ich ca. 4 Monate jetzt schon mir immer Premium über diese Geschenkkarten geholt habe? Denn ich habe jetzt seit längerer Zeit PayPal und wollte mir jetzt die 3 Monate Premi...
- Hallo ihr lieben, kann ich meine 3 Monate Premium für 0,99€ noch bekommen wenn ich ca. 4 Monate jetzt schon mir immer Premium über diese Geschenkkarten geholt habe? Denn ich habe jetzt seit lä...
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- Spotify Star
- 480 Views
- 1 replies
- 0 likes
- 480 Views
- 1 replies
- 0 likes
it’s not letting me pay premium with my card it keeps say payment failed and it’s not my bank
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 476 Views
- 1 replies
- 0 likes
- 476 Views
- 1 replies
- 0 likes
2 User Names
PlanFree/Premium - BOTHCountry - USA Device(Phone XSOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue - I have two user names - scanlonbrooke6 (my free account) and brookescanlon (my premium account). I use brookescanlon, h...
- Plan Free/Premium - BOTH Country - USA Device (Phone XS Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue - I have two user names - scanlonbroo...
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- Spotify Star
- 429 Views
- 1 replies
- 1 likes
- 429 Views
- 1 replies
- 1 likes
Cancelling subscription - switches to Free, or stays Premium?
I'm currently on a Spotify Family account with my old roommates, and now I'd like to switch to a family account with my family. I am not the Family account holder, I'm one of the users linked to the Family account. To my understanding, I have to canc...
- I'm currently on a Spotify Family account with my old roommates, and now I'd like to switch to a family account with my family. I am not the Family account holder, I'm one of the users linked to the ...
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- Community Legend
- 375 Views
- 1 replies
- 0 likes
- 375 Views
- 1 replies
- 0 likes
Subscription not coming thrue after paying.
PlanFree/PremiumCountryThe NetherlandsDevicePc/S9+Operating SystemWindows 10 My Question or IssueHello, I paid for the 3 months for 1 euro thingy and didnt get it after waiting for 1 hour i made another account and tried again didnt get premium on th...
- Plan Free/Premium Country The Netherlands Device Pc/S9+ Operating System Windows 10 My Question or Issue Hello, I paid for the 3 months for 1 euro thingy and didnt get it after waiti...
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- Casual Listener
- 543 Views
- 6 replies
- 0 likes
- 543 Views
- 6 replies
- 0 likes
Payment
PlanPremiumCountryRomania DeviceSamsung Galaxy S8+, Operating SystemAndroid Oreo My Question or IssueI am having this issue i pay for the Premium service but at Subscripition and Payment apears that i do not have a premium Spotify . I do have the car...
- Plan Premium Country Romania Device Samsung Galaxy S8+, Operating System Android Oreo My Question or Issue I am having this issue i pay for the Premium service but...
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- Spotify Star
- 623 Views
- 5 replies
- 0 likes
- 623 Views
- 5 replies
- 0 likes