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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76245 Views
  • 27 replies
  • 5 likes
  • 76245 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43368 Views
  • 19 replies
  • 2 likes
  • 43368 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31396 Views
  • 17 replies
  • 3 likes
  • 31396 Views
  • 17 replies
  • 3 likes

Find out which account is tied to payment

Is there way that Spotify can help me with identifing for which account Ive paid monthly subscription by payment identificator? Im pretty sure that Ive disabled all subscriptions and trials yet today I found 2 monthly payments.

  • Newbie
  •   Is there way that Spotify can help me with identifing for which account Ive paid monthly subscription by payment identificator? Im pretty sure that Ive disabled all subscriptions and trials y...
  • Billy-J
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution No pay by cash option

Country MalaysiaOperating SystemAndroid My Question or Issue I cannot find Pay By Cash / mol option on my payment method. I want to pay by 7-11 but it have no option.

  • Newbie
  • Country  Malaysia Operating System Android    My Question or Issue  I cannot find Pay By Cash / mol option on my payment method. I want to pay by 7-11 but it have no option.
  • Guido
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Payment BE

Plan Premium FamilyCountry BELGIUM DeviceiMAC My Question or IssueI cannot get any CC payment change authorised.

  • Newbie
  • Plan Premium Family Country BELGIUM   Device iMAC     My Question or Issue I cannot get any CC payment change authorised.  
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! After 4 days it's saying I already used me free month for premium

I used my debit card to sign up for the free 30 day premium, After 4 days it's wouldn't let me do anything. I did your list and none of it worked so I took it off and downloaded it again and now it's saying, I can't apply for the special premium twic...

  • Newbie
  • I used my debit card to sign up for the free 30 day premium, After 4 days it's wouldn't let me do anything. I did your list and none of it worked so I took it off and downloaded it again and now it's...
  • Luke
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problème compte

Salut à tous ! J'ai acheté 1 mois de spotify dans un night shop et encodé le pin sur leurs page web. Problème ? Mon compte sur l'apli n'est pas passé Premium comme si rien n'avait éte fait..Une solution ?

  • Newbie
  • Salut à tous ! J'ai acheté 1 mois de spotify dans un night shop et encodé le pin sur leurs page web. Problème ? Mon compte sur l'apli n'est pas passé Premium comme si rien n'avait éte fait..Une solut...
  • Katerina
  • Spotify Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Charged wrongly

I am a student with the student account. I've been approved but have been charged $10 for the last two months. Plan PremiumCountry:USA Device: iPhone 7Operating System(iOS 10 My Question or Issue

  • Newbie
  • I am a student with the student account. I've been approved but have been charged $10 for the last two months.  Plan  Premium Country:USA   Device: iPhone 7 Operating System (iO...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account

PlanFree/PremiumCountry Singapore Device: Samsung Galaxy 7 I registered for premium last week and have done all the steps in the troubleshooting guide but premium is still not registered to my account.

  • Newbie
  •   Plan Free/Premium Country Singapore   Device: Samsung Galaxy 7   I registered for premium last week and have done all the steps in the troubleshooting guide but premium i...
  • Katerina
  • Spotify Legend
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me están cobrando $67 USD después de que cancele mi suscripción

Cancele mi cuenta de spotify premium y me llego una cuenta a mi tarjeta de credito por $67 USD, me parece muy extraño porque nunca pague mas de $8 USD/ mes Me gustaría saber si esto tiene alguna explicación o solución.

  • Casual Listener
  • Cancele mi cuenta de spotify premium y me llego una cuenta a mi tarjeta de credito por $67 USD, me parece muy extraño porque nunca pague mas de $8 USD/ mes  Me gustaría saber si esto tiene algu...
  • Katerina
  • Spotify Legend
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium

Arkadaşlar önceden hesabımı premium yapmıştım kredi kartı üzerinden fakat sonra iptal ettim şimdi de aynı hesabımı telefon faturam üzerinden premium yapmak istiyorum fakat numaranız bloke edilmiştir hatası alıyorum tekrar denediğimde iste hat üstüne ...

  • Visitor
  • Arkadaşlar önceden hesabımı premium yapmıştım kredi kartı üzerinden fakat sonra iptal ettim şimdi de aynı hesabımı telefon faturam üzerinden premium yapmak istiyorum fakat numaranız bloke edilmiştir ...
  • Guido
  • Spotify Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed and charged from student to family without notice or my consent

PlanStudent PremiumCountry Canada Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I started my student premium at July and when I was just checking my credit card statement, I don't know why all of a sudden, starting Sept...

  • Casual Listener
  • Plan Student Premium Country Canada     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I started my student premium at July and w...
  • Guido
  • Spotify Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why update payment info?

PlanFamilyCountry SwedenDeviceiMac, iPad, Samsung mobileOperating SystemMac OS Sierra 10.12.6 My Question or Issue I have a Family subscription but get a popup message asking me to update my payment info - why? I have not changed the credit card I've...

  • Regular
  • Plan Family Country  Sweden Device iMac, iPad, Samsung mobile Operating System Mac OS Sierra 10.12.6   My Question or Issue  I have a Family subscription but get a popup mess...
  • Guido
  • Spotify Legend
  • 369 Views
  • 8 replies
  • 0 likes
  • 369 Views
  • 8 replies
  • 0 likes

Superuser Contribution Family Members "You are about to be added to the family plan with --" Different name than mine

Hey, I'm having a bit of a problem with my Family Member plan - I'm paying for my friends and familt the $14.99/month plan. However, whenever I send the invitation to them, they see that they are about to be added to the family plan but with a name d...

  • Newbie
  • Hey,  I'm having a bit of a problem with my Family Member plan - I'm paying for my friends and familt the $14.99/month plan. However, whenever I send the invitation to them, they see that they ...
  • Guido
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • familyplan
  • 238 Views
  • 1 replies
  • 0 likes

Solved!! Cannot renew Monthly Subsciption

Okay so my payment info needs changing as I have a new card which is fine. But now when I update my plan... it only let's me select spotify for students which I'm not, spotify for family... Which I don't want... or yearly sub... Which I can't afford ...

  • Casual Listener
  • Okay so my payment info needs changing as I have a new card which is fine. But now when I update my plan... it only let's me select spotify for students which I'm not, spotify for family... Which I d...
  • No-StuNZ_Here
  • Casual Listener
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Should I pay to Envato Market when I download music?

PlanPremiumCountryArgentina Device(iPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have Family Premium suscription and I made several Museic download to my IPhone. I thought that I shouldn´t pay for that, but I ...

  • Casual Listener
  • Plan Premium Country Argentina  Device (iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have Family Premium suscription ...
  • Ricardo39
  • Casual Listener
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes

Premium not working

PlanPremiumCountry USADeviceIphone XOperating SystemIOS My Question or Issue I was charged for premium service on October 20th, through Itunes 12.99, but Premium service not working. I have tried deleting and reinstalling, updating, nothing works.

  • Newbie
  • Plan Premium Country  USA Device Iphone X Operating System IOS   My Question or Issue  I was charged for premium service on October 20th, through Itunes 12.99, but Premium se...
  • Billy-J
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Can't buy Spotify Premium with Paypal

PlanFreeCountry Germany My Question or Issue Hi, I've tried to get Premium so many times now and it's just not working. I've tried all the advice I could find: turning the ad blocker off, the country is the same on paypal and spotify, incognito brows...

  • Newbie
  •   Plan Free Country  Germany     My Question or Issue  Hi, I've tried to get Premium so many times now and it's just not working. I've tried all the advice I could fi...
  • Billy-J
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Double charged

PlanPremium Family Country Canada DeviceSamsung Galaxy 9Operating System My Question or Issue Hello! In September, I upgraded from Premium to Family Premium. I noticed for both September and October I was charged twice. Once for the Premium subscript...

  • Casual Listener
  •   Plan Premium Family  Country  Canada  Device Samsung Galaxy 9 Operating System   My Question or Issue  Hello! In September, I upgraded from Premium to Family...
  • Billy-J
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Family premium

My invite was logged out because address wasn’t verified. Are u able to enable this email for me *snip*. PlanPremiumCountry Sg

  • Newbie
  • My invite was logged out because address wasn’t verified. Are u able to enable this email for me *snip*.  Plan Premium Country  Sg    
  • Jose_M
  • Spotify Star
  • 168 Views
  • 1 replies
  • 1 likes
  • 168 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problema con pago con tarjeta

Me cobraron dos veces una sale con cargos de Adyenmx y otro con punto de cargos hable al banco y es problema de spotify

  • Newbie
  • Me cobraron dos veces una sale con cargos de Adyenmx y otro con punto de cargos hable al banco y es problema de spotify
  • Daisy
  • Spotify Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aitor peris

Ayer se me renovo el premium me han hecho un cargo a la tarjeta pero aun no tengo el premium i en la app no sale nada para actualizar ni nada que puedo hacer?

  • Newbie
  • Ayer se me renovo el premium me han hecho un cargo a la tarjeta pero aun no tengo el premium i en la app no sale nada para actualizar ni nada que puedo hacer?
  • Daisy
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes