Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 weeks ago
Janecore_0414
Newbie
146220 Views
99 replies
12 likes

146220 Views
99 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
16946 Views
27 replies
4 likes

16946 Views
27 replies
4 likes

I cant subscribe

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I try to press "start with spotify permium" it says in a red box: "Something went wrong....

MrFlamerKid
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I ...
2019-09-17 12:30:40 AM
2019-09-18 3:04:53 AM
Billy-J
Spotify Star
341 Views
1 replies
0 likes

341 Views
1 replies
0 likes

Solved!! Charged twice for spotify student.

PlanFreeCountryCanadaDevice(iPhone 6s)Operating System(iOS 11.4) My Question or IssueI have been charged 4.99 CAD for spotfy student even though there are no subscriptions or reciepts. On my bak account is shows that 4.99 has been charged twice (on h...

user-removed
Visitor
Plan Free Country Canada Device (iPhone 6s) Operating System (iOS 11.4) My Question or Issue I have been charged 4.99 CAD for spotfy student even though there are no subscriptions or...
2019-09-18 2:38:58 AM
2019-09-18 3:02:38 AM
Billy-J
Spotify Star
541 Views
1 replies
0 likes

541 Views
1 replies
0 likes

Student subscription deactivated but invoice is paid

PlanFree/Premium (Student)CountryNetherlandsDevice(iPhone 7, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have paid my invoice for September however today my account was switched to the fr...

KillianS
Newbie
Plan Free/Premium (Student) Country Netherlands Device (iPhone 7, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, &n...
2019-09-17 10:04:06 PM
2019-09-17 11:35:50 PM
OviiiOne
Community Legend
269 Views
1 replies
0 likes

269 Views
1 replies
0 likes

Solved!! Premium

I’ve had the premium subscription for years. I recently canceled my credit card and was sent back to the free subscription. But then i got a new card and updsted the payment in my icloud but i couldn’T change ANYWHERE in the app to the premium subscr...

Juliazerwes
Casual Listener
I’ve had the premium subscription for years. I recently canceled my credit card and was sent back to the free subscription. But then i got a new card and updsted the payment in my icloud but i couldn...
2019-09-17 5:40:56 PM
2019-09-17 6:40:03 PM
Juliazerwes
Casual Listener
711 Views
2 replies
0 likes

711 Views
2 replies
0 likes

Hola! Me descontaron la suscripción pero no tengo spotify premium

No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanGratis / PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro a finales de 2016)Sistema operat...

Camylaelizabeth
Casual Listener
No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Gratis / Premium País Dispositivo (iPho...
2019-09-17 3:34:11 PM
2019-09-17 6:12:14 PM
OviiiOne
Community Legend
559 Views
3 replies
0 likes

559 Views
3 replies
0 likes

My Premium subscription suddenly stopped, but I already paid

Location The NetherlandsThe title says it all. I pay with a Dutch bank and it has worked for months now suddenly my premium subscription has stopped, I haven't gotten ANY email, notification or whatever about this, it just stopped abruptly. And I pai...

steassy
Casual Listener
Location The Netherlands The title says it all. I pay with a Dutch bank and it has worked for months now suddenly my premium subscription has stopped, I haven't gotten ANY email, notification or w...
2019-09-17 3:43:33 PM
2019-09-17 4:45:51 PM
Shuidong
Roadie
570 Views
1 replies
0 likes

570 Views
1 replies
0 likes

Credit Card Payment Failure

Every month, my spotify premium payment fails.When i update my payment details, it takes the payment and i can keep using premium. The problem is that i use the same credit card before and after updating payment details. But every month, im having th...

Blumentalovic
Visitor
Every month, my spotify premium payment fails. When i update my payment details, it takes the payment and i can keep using premium. The problem is that i use the same credit card before a...
2019-09-17 9:38:51 AM
2019-09-17 2:28:06 PM
Billy-J
Spotify Star
474 Views
1 replies
0 likes
Credit Card
Failure
Payment
Premium

474 Views
1 replies
0 likes

I bought premium on my old account that I don’t use can I switch it to my regular one

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

user-removed
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-09-16 6:01:17 PM
2019-09-17 2:04:31 AM
Billy-J
Spotify Star
386 Views
1 replies
0 likes

386 Views
1 replies
0 likes

Charged twice 2 different amounts, why?

I've been charged twice this month.I didn't upgrade to family, I don't have multiple accounts. My account is linked to my Facebook.I just renewed my premiuim.But I've been charged €12.99 and €9.99 on September 15thWhy is this Spotify?

davisnero
Visitor
I've been charged twice this month. I didn't upgrade to family, I don't have multiple accounts. My account is linked to my Facebook. I just renewed my premiuim. But I've been charged €12.99 and €9...
2019-09-16 4:16:18 PM
2019-09-17 2:01:09 AM
Billy-J
Spotify Star
542 Views
1 replies
0 likes

542 Views
1 replies
0 likes

Spotify Premium Duo

I tried to access Spotify Premium Duo under Account Overview, but it just keeps buffering and won't let me access. Is this because the one i'm sharing with removed their account?

Dcease
Visitor
I tried to access Spotify Premium Duo under Account Overview, but it just keeps buffering and won't let me access. Is this because the one i'm sharing with removed their account?
2019-09-16 7:11:43 PM
2019-09-17 1:53:32 AM
Billy-J
Spotify Star
400 Views
1 replies
1 likes

400 Views
1 replies
1 likes

Spotify Premium Family plan

Hello Spotify,Can I share my Spotify Premium Family plan with my friends?

VishnuCH
Visitor
Hello Spotify, Can I share my Spotify Premium Family plan with my friends?
2019-09-16 7:51:33 PM
2019-09-16 8:05:48 PM
Shuidong
Roadie
303 Views
1 replies
0 likes

303 Views
1 replies
0 likes

subscription/account problems

I have a Facebook linked free account that I just tried to make premium. However, I used a different email address as it asked for one linked to my student account. This has now made a separate account I didn't know existed have the premium plan and ...

emsgreen
Casual Listener
I have a Facebook linked free account that I just tried to make premium. However, I used a different email address as it asked for one linked to my student account. This has now made a separate accou...
2019-09-16 1:06:06 PM
2019-09-16 2:01:56 PM
OneByBoo
Roadie
360 Views
3 replies
0 likes

360 Views
3 replies
0 likes

Cancel Spotify Student phone subscription

PlanFree/PremiumCountryPhilippinesDeviceSony Xperia C302Operating SystemAndroid 4.2.2 Jellybean My Question or IssueHow can I cancel my subscription with student discount? I got my subscription but I don't get my premium.

HaggaiAromin
Casual Listener
Plan Free/Premium Country Philippines Device Sony Xperia C302 Operating System Android 4.2.2 Jellybean My Question or Issue How can I cancel my subscription with student discount? I ...
2019-09-16 5:24:43 AM
2019-09-16 8:03:53 AM
HaggaiAromin
Casual Listener
463 Views
6 replies
0 likes

463 Views
6 replies
0 likes

Pago por prueba de treinta días.

Acabo de iniciar la prueba gratuita y ya se me realizó un cobró por $98, en el recibo aparecen $0 pero en mi cuenta bancaria aparece el cobro. No, nunca había contratado premium ni nada parecido.PlanPremiumCountryMéxicoDeviceSamsung Galaxy A6+

SeleneM
Visitor
Acabo de iniciar la prueba gratuita y ya se me realizó un cobró por $98, en el recibo aparecen $0 pero en mi cuenta bancaria aparece el cobro. No, nunca había contratado premium ni nada pareci...
2019-09-15 5:13:33 PM
2019-09-16 7:20:03 AM
Rene01
Community Legend
332 Views
1 replies
0 likes

332 Views
1 replies
0 likes

Can't access Hulu with Spotify Premium with Hulu

Am a Spotify Premium with Hulu subscriber. I have already linked my account to Hulu, and used to be able to access Hulu to stream. But recently I can't login into my Hulu account or stream Hulu any longer. I've tried to relink my accounts but it says...

twos
Casual Listener
Am a Spotify Premium with Hulu subscriber. I have already linked my account to Hulu, and used to be able to access Hulu to stream. But recently I can't login into my Hulu account or stream H...
2019-09-16 6:13:44 AM
2019-09-16 6:58:46 AM
twos
Casual Listener
1535 Views
2 replies
0 likes

1535 Views
2 replies
0 likes

Spotify logs me out of premium when offline

PlanPremiumCountryGermany/Canada DeviceMoto G5Operating SystemAndroid My Question or IssueSpotify logs me out when offline. Was driving to US today where I don't have data. Then the spotify app, instead of working, showed a login screen of death tell...

Karlemagne1
Casual Listener
Plan Premium Country Germany/Canada Device Moto G5 Operating System Android My Question or Issue Spotify logs me out when offline. Was driving to US today where I do...
2019-09-16 6:04:08 AM
2019-09-16 6:11:42 AM
tyleranne
Casual Listener
1611 Views
1 replies
0 likes

1611 Views
1 replies
0 likes

spotify offers me 3 free months by clicking on a ad that doesn't work

That's it. I've tried like 10 times after listening to a commercial by clicking on the "3 months trial" ad but it sends me to a 1 month page or other options.¿?

user-removed
Visitor
That's it. I've tried like 10 times after listening to a commercial by clicking on the "3 months trial" ad but it sends me to a 1 month page or other options. ¿?
2019-09-15 8:12:50 PM
2019-09-16 5:17:05 AM
Billy-J
Spotify Star
644 Views
3 replies
0 likes

644 Views
3 replies
0 likes

Solved!! Hulu Sign up

I'm on the premium plan. I get notifications and emails that I am eligible for free hulu. I go to sign up and get taken to my account page where there are no instructions for how to activate hulu. I am already signed up for premium, so why is this so...

echolbrook
Newbie
I'm on the premium plan. I get notifications and emails that I am eligible for free hulu. I go to sign up and get taken to my account page where there are no instructions for how to activate hulu. I ...
2019-04-05 7:59:46 PM
2019-09-15 12:45:14 AM
famattjr
Casual Listener
4210 Views
20 replies
12 likes
Hulu

4210 Views
20 replies
12 likes

Cancel Spotify Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

11148849849
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-09-15 1:18:57 PM
2019-09-15 11:11:53 PM
11148849849
Casual Listener
764 Views
2 replies
0 likes
Spotify Premium
Spotify Premium crash
Spotify Premium Student

764 Views
2 replies
0 likes

Change from Premium to Free plan

PlanFree/PremiumCountryMexicoDevice(iPhone 8 Plus)My Question or IssueI just cancel my premium plan (which will officially end on october 13) If I redeem a gift card for a month today, does it begin in Oct 13 and ends on Nov 13?Follow up:Can I redeem...

brend_a_rv01
Visitor
Plan Free/Premium Country Mexico Device (iPhone 8 Plus) My Question or Issue I just cancel my premium plan (which will officially end on october 13) If I redeem a gift card for a month today, ...
2019-09-15 9:38:58 PM
2019-09-15 10:40:44 PM
Billy-J
Spotify Star
555 Views
1 replies
0 likes
GIFT CARD RENEWAL FOR PREMIUM
Gift Cards

555 Views
1 replies
0 likes

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