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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5961 Views
  • 23 replies
  • 2 likes
  • 5961 Views
  • 23 replies
  • 2 likes

Solved!! Paying for someone else's Premium

I believe my card information is being used to pay someone else's premium account without my consent. How can I cancel it?

  • Newbie
  • I believe my card information is being used to pay someone else's premium account without my consent. How can I cancel it?    
  • Luan
  • Spotify Star
  • 1217 Views
  • 1 replies
  • 0 likes
  • 1217 Views
  • 1 replies
  • 0 likes

Still Free for a paid account

I’m from Indonesia.I’m already pay for premium spotify. But still not upgrade to premium account until now.I’m just pay from Telkomsel provider and already ask the CS Telkomsel, he said this case is spotify responsibility.

  • Newbie
  • I’m from Indonesia. I’m already pay for premium spotify. But still not upgrade to premium account until now. I’m just pay from Telkomsel provider and already ask the CS Telkomsel, he said this cas...
  • OneByBoo
  • Roadie
  • 253 Views
  • 1 replies
  • 1 likes
  • 253 Views
  • 1 replies
  • 1 likes

Solved!! Is Premium Duo available in the United States?

Is Premium Duo available in the United States? Read this article:https://www.theverge.com/2019/3/28/18285116/spotify-premium-duo-mix-pilot-program-two-subscription-discount Spotify Premium Duo landing page:https://www.spotify.com/ie/duo/

  • Casual Listener
  • Is Premium Duo available in the United States?   Read this article: https://www.theverge.com/2019/3/28/18285116/spotify-premium-duo-mix-pilot-program-two-subscription-discount   Spotif...
  • Loxer
  • Community Legend
  • 5553 Views
  • 1 replies
  • 0 likes
  • 5553 Views
  • 1 replies
  • 0 likes

Family being removed from Family Premium on regular basis

PlanPremium for Family CountryUSA My Question or IssueHi, my wife and kids are being removed from my family premium plan every few days. Please advise on how to correct the issue. They have no problems re-joining when I send a new invite link AGAIN a...

  • Newbie
  • Plan Premium for Family   Country USA     My Question or Issue Hi, my wife and kids are being removed from my family premium plan every few days. Please advise on how to correc...
  • Billy-J
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 331 Views
  • 1 replies
  • 0 likes

Hulu add-on feature issue

PlanPremium student plan DevicePCOperating SystemWindows 10 pro My Question or IssueI am not able to manage add-ons in hulu. I do not see the "manage" option.

  • Casual Listener
  • Plan Premium student plan   Device PC Operating System Windows 10 pro   My Question or Issue I am not able to manage add-ons in hulu.  I do not see the "manage" option. &...
  • Billy-J
  • Spotify Star
  • 1227 Views
  • 3 replies
  • 0 likes
  • Hulu
  • 1227 Views
  • 3 replies
  • 0 likes

Pagamento via boleto bancário

Eu gostaria de renovar a minha assinatura para o plano universitário, porém so aparece a forma de pagamento pelo cartão de credito e débito e eu nao tenho como pagar pelo cartão. Gostaria de realizar o pagamento pelo boleto bancário.

  • Newbie
  • Eu gostaria de renovar a minha assinatura para o plano universitário, porém so aparece a forma de pagamento pelo cartão de credito e débito e eu nao tenho como pagar pelo cartão. Gostaria de realizar...
  • Bittencourt
  • Spotify Star
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

I forgot to cancel my subscription

I was on the 3 month for 99p deal, but I forgot to cancel it. It ran out on the 22nd of March. Is there anyway I can get it refunded, and go back to a free account. I know it's only £10, but I'm a university student, and that's a large proportion of ...

  • Casual Listener
  • I was on the 3 month for 99p deal, but I forgot to cancel it. It ran out on the 22nd of March. Is there anyway I can get it refunded, and go back to a free account. I know it's only £10, but I'm a un...
  • Billy-J
  • Spotify Star
  • 1330 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1330 Views
  • 3 replies
  • 0 likes

Solved!! Cobrança de 10 reais indevida

PlanPremiumCountryBrazilMy Question or IssueTroquei de cartão de crédito e foi cobrado 10 reais, que não foi estornado. Os 8,50 é o valor certo da mensalidade.

  • Visitor
  • Plan Premium Country Brazil My Question or Issue Troquei de cartão de crédito e foi cobrado 10 reais, que não foi estornado. Os 8,50 é o valor certo da mensalidade.   
  • Bittencourt
  • Spotify Star
  • 731 Views
  • 1 replies
  • 0 likes
  • 731 Views
  • 1 replies
  • 0 likes

3 month trial ended but....

Hi,I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, and I am a student so didn't want to go further.I don't...

  • Casual Listener
  • Hi, I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, ...
  • Jose_M
  • Spotify Star
  • 607 Views
  • 1 replies
  • 0 likes
  • cancellation
    subcription
    Trial
  • 607 Views
  • 1 replies
  • 0 likes

Cant reapply subscription

PlanFree/PremiumCountryPhilippine DeviceAsus zenfone 5Operating SystemAndroid pie My Question or IssueI accidentally click the subs button before receiving my load after this pic/receive text above i cant subscribe for the promo 149php for 3 months p...

Screenshot_20190327-184434798_1.jpg
  • Newbie
  •   Plan Free/Premium Country Philippine   Device Asus zenfone 5 Operating System Android pie   My Question or Issue I accidentally click the subs button before receiving m...
  • Jose_M
  • Spotify Star
  • 479 Views
  • 1 replies
  • 1 likes
  • 479 Views
  • 1 replies
  • 1 likes

Suscripcion student

Hi, sorry my english. I have the university subscription, perform the reactivation of the account but now I see the charge of a normal account, not that of the studentPlanFree/PremiumCountryChileDeviceHuawei p20Operating SystemAndroid Oreo My Questio...

  • Newbie
  • Hi, sorry my english.  I have the university subscription, perform the reactivation of the account but now I see the charge of a normal account, not that of the student Plan Free/Premium Cou...
  • Brunelicia
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Unable to pay/activate premium

The app doesn’t allow me in any way to get the premium version, someone paid for me until some time ago so i don’t know if that person did something wrong to not allow its purchase. Plan FreeCountryItalyDeviceiPhone 6Operating System- My Question or ...

A972DBFF-7C27-4FBC-912A-0ED66935BE04.png
  • Newbie
  •   The app doesn’t allow me in any way to get the premium version, someone paid for me until some time ago so i don’t  know if that person did something wrong to not allow its purchase. ...
  • Bittencourt
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Can't update my payment info

PlanPremiumCountryFranceDeviceDesktop / Laptop / PS4 / SmartphoneOperating SystemWindows 10 / Android / Chrome My Question or IssueHi, My previous credit card has expired and so my last payment didn't worked.I wanted to update my payment info with my...

  • Casual Listener
  • Plan Premium Country France Device Desktop / Laptop / PS4 / Smartphone Operating System Windows 10 / Android / Chrome   My Question or Issue Hi,  My previous credit card has expi...
  • Bittencourt
  • Spotify Star
  • 758 Views
  • 5 replies
  • 0 likes
  • 758 Views
  • 5 replies
  • 0 likes

Bloc Party presale

Hi I notice there's a Spotify presale for Bloc Party through Live Nation. How do we get access to the code if we follow the band?

  • Casual Listener
  • Hi I notice there's a Spotify presale for Bloc Party through Live Nation. How do we get access to the code if we follow the band?  
  • Jose_M
  • Spotify Star
  • 490 Views
  • 3 replies
  • 1 likes
  • 490 Views
  • 3 replies
  • 1 likes

Improper billing

PlanFreeCountryDeutschland Device(iPhone 7 Plus + PC)Operating System(iOS 10, Windows 10 Pro) My Question or IssueI have billed for the premium plan, but I'm not changed to a premium plan.

  • Newbie
  • Plan Free Country Deutschland   Device (iPhone 7 Plus + PC) Operating System (iOS 10, Windows 10 Pro)   My Question or Issue I have billed for the premium plan, but I'm not chang...
  • Brunelicia
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! Se realizó el cobro completo ($99.00 MX) teniendo suscripción Premuim para Universitarios

Me cobraron el precio total de $ 99.00 después de haber cambiado la información de pago, pero me inscribieron automáticamente para el descuento de estudiante antes de que esto ocurriera y el cobro no se refleja en los recibos de pago de mi pero en mi...

  • Newbie
  • Me cobraron el precio total de $ 99.00 después de haber cambiado la información de pago, pero me inscribieron automáticamente para el descuento de estudiante antes de que esto ocurriera y el cobro no...
  • Brunelicia
  • Community Legend
  • 1086 Views
  • 1 replies
  • 0 likes
  • 1086 Views
  • 1 replies
  • 0 likes

Pago con tarjeta de debito en Ecuador

CountryEcuador My Question or IssueBuenas noches, quiero suscribirme en un plan premium familiar en Ecuador, pero quiero que el valor mensual me lo cobren o debiten de una tarjeta de debito, pero cuando quiero poner solo me aprecen dos opciones de pa...

  • Newbie
  •   Country Ecuador   My Question or Issue Buenas noches, quiero suscribirme en un plan premium familiar en Ecuador, pero quiero que el valor mensual me lo cobren o debiten de una tarjet...
  • Bittencourt
  • Spotify Star
  • 2472 Views
  • 1 replies
  • 0 likes
  • 2472 Views
  • 1 replies
  • 0 likes

Solved!! Discounts for Students: Hulu and SHOWTIME

Hi everyone! I live in Belgium and I recently read about the possibility for students to get Hulu and SHOWTIME included in their Spotify subscription. I was wondering if there was an option for a Belgian student as well. Anyone who knows a bit more a...

  • Composer
  • Hi everyone!   I live in Belgium and I recently read about the possibility for students to get Hulu and SHOWTIME included in their Spotify subscription. I was wondering if there was an option ...
  • marcaevans
  • Composer
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Removing myself from Family Plan

PlanI would like to move to a different family plan. CountryAustralia. DeviceiPhone X. My Question or IssueI am trying to remove myself from a family plan but am not admin. I have gone through the steps provided, once successful it gives me a date bu...

  • Newbie
  • Plan I would like to move to a different family plan.    Country Australia.   Device iPhone X.   My Question or Issue I am trying to remove myself from a family plan but...
  • OneByBoo
  • Roadie
  • 3029 Views
  • 1 replies
  • 0 likes
  • 3029 Views
  • 1 replies
  • 0 likes

I have been charged twice in February

PlanPremium FamilyCountryPortugalDeviceVariousOperating SystemVariousMy Question or IssueI would like to know why I was charged on the 8th of February in Pound, when my currency is Euros, for the amount of 9.99£ and then again on the 14th of February...

  • Newbie
  • Plan Premium Family Country Portugal Device Various Operating System Various My Question or Issue I would like to know why I was charged on the 8th of February in Pound, when my currency is ...
  • Bittencourt
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes