Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
Jess841
Visitor
111346 Views
71 replies
9 likes

111346 Views
71 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Thursday
FenrisulvKK
Visitor
13582 Views
27 replies
2 likes

13582 Views
27 replies
2 likes

Mistake made while changing subscription

Hi! I wanted to test if I could switch easily from Premium to Family and clicked a bit too quickly on SUBSCRIBE. I didn't want to do that, just to test. I've cancelled straight away but i can still see the deposit from my bank account. Could you plea...

LinaRed
Visitor
Hi! I wanted to test if I could switch easily from Premium to Family and clicked a bit too quickly on SUBSCRIBE. I didn't want to do that, just to test. I've cancelled straight away but i can still s...
2019-07-26 6:29:58 AM
2019-07-26 7:16:17 AM
Billy-J
Spotify Star
230 Views
1 replies
0 likes

230 Views
1 replies
0 likes

Premium free month problems

My Question or IssueJust registered to Premium Free month -I was CHARGED and on top of it, I'm still marked as FREE user and I can't seem to be able to change it.Very frustrating!!! PlanFree/PremiumCountryCanadaDeviceSamsung S8

user-removed
Visitor
My Question or Issue Just registered to Premium Free month - I was CHARGED and on top of it, I'm still marked as FREE user and I can't seem to be able to change it. Very frustrating!!! Pl...
2019-07-24 10:05:52 PM
2019-07-26 5:38:22 AM
Billy-J
Spotify Star
403 Views
6 replies
0 likes

403 Views
6 replies
0 likes

Cancelar después de renovar premium

Buenas, se me ha renovado automáticamente mi suscripción premium. Me gustaría saber si lo cancelo ya para que no se me olvide el mes próximo, ¿Perdería spotify premium de este mes?Gracias.

Madela607
Newbie
Buenas, se me ha renovado automáticamente mi suscripción premium. Me gustaría saber si lo cancelo ya para que no se me olvide el mes próximo, ¿Perdería spotify premium de este mes? Gracias.
2017-05-10 10:42:20 PM
2019-07-26 3:02:05 AM
padepaulina
Visitor
985 Views
2 replies
0 likes

985 Views
2 replies
0 likes

How can i add a song from my lokal datas to my Songs Playlist?

I've downloaded the song and added into a playlist i created, but i can't give the song a heart to add it into the standart-Playlist ,,songs''. I have added a song like the new one into this list already, i dont know how i did it.I can tap on the Hea...

StonedFinn
Visitor
I've downloaded the song and added into a playlist i created, but i can't give the song a heart to add it into the standart-Playlist ,,songs''. I have added a song like the new one into this...
2019-07-25 9:27:47 PM
2019-07-25 12:41:48 AM
Billy-J
Spotify Star
237 Views
1 replies
0 likes

237 Views
1 replies
0 likes

I have always paid $14.99/mo, but suddenly upped to $15.89/mo. Is this a fee change? No alert?

Plan: FamilyFree/Premium: PremiumCountry: USA Device: N/A -- issue is related to my monthly fee.Operating System: N/A -- issue is related to my monthly fee. My Question or IssueI have always paid $14.99/mo, but suddenly upped to $15.89/mo the past tw...

sbeats
Visitor
Plan: Family Free/Premium: Premium Country: USA Device: N/A -- issue is related to my monthly fee. Operating System: N/A -- issue is related to my monthly fee. My Question ...
2019-07-25 11:20:32 PM
2019-07-25 12:37:26 AM
Billy-J
Spotify Star
170 Views
1 replies
0 likes

170 Views
1 replies
0 likes

Change of credit card

Hi, I had my credit card changed and automatically premium family subscription was unsubscribed. If I subscribe again, do I love all the playlists? Best regards

pujään
Visitor
Hi, I had my credit card changed and automatically premium family subscription was unsubscribed. If I subscribe again, do I love all the playlists? Best regards
2019-07-25 9:14:09 PM
2019-07-25 12:30:29 AM
Billy-J
Spotify Star
220 Views
1 replies
0 likes

220 Views
1 replies
0 likes

Payment Amount has Changed

Hello, my credit card has been charged $9.99 for as long as I can remember for Spotify. All of a sudden, I get charged $10.94 this month without being notified of the change and I'm wondering why? Can someone shed some light, please. Thanks

jmbentley7
Casual Listener
Hello, my credit card has been charged $9.99 for as long as I can remember for Spotify. All of a sudden, I get charged $10.94 this month without being notified of the change and I'm wondering w...
2019-07-23 9:32:39 PM
2019-07-24 11:22:26 PM
Billy-J
Spotify Star
561 Views
4 replies
0 likes

561 Views
4 replies
0 likes

Will I get in legal trouble if I check the Quebec box even if I live in Quebec?

PlanPremium (problem; offers)CountryCanadaDeviceiPhone 6Operating SystemiOS 11 My Question or IssueJust need to know this for a friend, cause he cant make a community account for some reason.

Parelance
Visitor
Plan Premium (problem; offers) Country Canada Device iPhone 6 Operating System iOS 11 My Question or Issue Just need to know this for a friend, cause he cant make a community...
2019-07-24 2:56:38 PM
2019-07-24 11:13:39 PM
Billy-J
Spotify Star
503 Views
1 replies
0 likes

503 Views
1 replies
0 likes

Solved!! Premium charged my account while on trial

PlanPremium for StudentsCountryNew ZealandDeviceHuawei P10Operating SystemAndroid Oreo My Question or IssueHi. So, doesn't Spotify Premium give a 30 day trial, free of charge? At least that's the ad I saw before I thought to give it a try. I'm not su...

Erinys
Casual Listener
Plan Premium for Students Country New Zealand Device Huawei P10 Operating System Android Oreo My Question or Issue Hi. So, doesn't Spotify Premium give a 30 day trial, free of c...
2019-04-26 2:43:49 AM
2019-07-24 10:07:25 PM
user-removed
Not applicable
1465 Views
6 replies
0 likes

1465 Views
6 replies
0 likes

Pay someone else's subscription

Hello, Can I pay someone else's subscription without requesting his account details? I only know his username. And I don't want to request the password because I want it to be a surprise.

Karen36
Visitor
Hello, Can I pay someone else's subscription without requesting his account details? I only know his username. And I don't want to request the password because I want it to be a surprise.
2019-07-24 9:20:11 AM
2019-07-24 4:27:06 PM
Brunelicia
Community Legend
5214 Views
1 replies
0 likes

5214 Views
1 replies
0 likes

Double Payment

So in the last month I have been being charged two times in one month from Spotify for € 9.99. There is no customer service help what so ever, no number to call.

dcave17
Visitor
So in the last month I have been being charged two times in one month from Spotify for € 9.99. There is no customer service help what so ever, no number to call.
2019-07-24 3:03:33 PM
2019-07-24 4:24:12 PM
Brunelicia
Community Legend
345 Views
1 replies
0 likes

345 Views
1 replies
0 likes

Deactivate Hulu

I am trying to deactivate Hulu from my Spotify for Students account so I can change my Hulu account type, but I do not have a "deactivate" button when I look under My Services. The only option I have is "Start Watching".

jordan615
Casual Listener
I am trying to deactivate Hulu from my Spotify for Students account so I can change my Hulu account type, but I do not have a "deactivate" button when I look under My Services. The only option I have...
2019-07-23 8:26:32 PM
2019-07-23 11:55:50 PM
Billy-J
Spotify Star
1880 Views
3 replies
0 likes
Hulu

1880 Views
3 replies
0 likes

CHANGE PREMIUM SUB FROM FAMILY TO INDIVIDUAL

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I want to change my Family Premium Membership to Individual and keep my daughters music. Als...

user-removed
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2019-07-23 10:00:33 AM
2019-07-23 11:51:31 PM
Billy-J
Spotify Star
807 Views
3 replies
0 likes

807 Views
3 replies
0 likes

Failed payment

PlanPremiumCountryUruguayDevice(iPhone 7)Operating System(iOS 10) My Question or IssueWhen I tried to subscribe to Premium, I forgot to put money in my credit card. When I did and tried again, it wouldn't work. How many days should I wait to try agai...

origou
Visitor
Plan Premium Country Uruguay Device (iPhone 7) Operating System (iOS 10) My Question or Issue When I tried to subscribe to Premium, I forgot to put money in my credit card. When I di...
2019-07-23 1:57:07 PM
2019-07-23 5:45:57 PM
Billy-J
Spotify Star
368 Views
1 replies
0 likes

368 Views
1 replies
0 likes

Solved!! How long does it take to cancel spotify premium family as a member?

My Question or IssueI´m currently in a family Spotify Premium subscription as a member but I want to leave. I went through the usuall Cancel Subscription process on the account page but it says it will cancel today on that one website but when I go b...

Fred651
Visitor
My Question or Issue I´m currently in a family Spotify Premium subscription as a member but I want to leave. I went through the usuall Cancel Subscription process on the account page but it says it ...
2019-07-23 3:23:50 PM
2019-07-23 5:43:04 PM
Billy-J
Spotify Star
2794 Views
1 replies
0 likes

2794 Views
1 replies
0 likes

Paying for premium family but not able to use it..

PlanPremiumCountryThe Netherlands DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI’ve been paying for a premium family account since the 2th of this month. I’ve tried to add my boyfriend. He received the inventation. When he uses the link, ...

henrymaura
Visitor
Plan Premium Country The Netherlands Device iPhone 8 Operating System iOS 10 My Question or Issue I’ve been paying for a premium family account since the 2th of this mo...
2019-07-23 1:36:46 PM
2019-07-23 5:38:23 PM
Billy-J
Spotify Star
452 Views
1 replies
0 likes

452 Views
1 replies
0 likes

Solved!! How long does it take for Spotify to retry a failed payment (if they do)

So I'm paying for my premium account using PayPal.I don't have a credit card so this was the perfect solution for me. The problem is I forgot to add money to my PayPal so this months payment failed.I added money to my balance immediately so now I do ...

ALG_Phoenix
Regular
So I'm paying for my premium account using PayPal. I don't have a credit card so this was the perfect solution for me. The problem is I forgot to add money to my PayPal so this months payme...
2019-07-15 9:31:16 PM
2019-07-23 12:44:39 PM
ALG_Phoenix
Regular
6407 Views
2 replies
0 likes

6407 Views
2 replies
0 likes

Trying to Redeem Spotify Gift Card CANADA

Redeem a spotify gift card so I have been trying to redeem my gift card code and it keeps saying "Something went wrong. Try again, or get help."PlanFreeCountry Canada Device(Custom Gaming PC)Operating System(Windows 10) My Question or IssuePlease hel...

user-removed
Visitor
Redeem a spotify gift card so I have been trying to redeem my gift card code and it keeps saying "Something went wrong. Try again, or get help." Plan Free Country Canada Devic...
2019-07-22 6:07:16 AM
2019-07-23 8:40:10 AM
Billy-J
Spotify Star
2283 Views
3 replies
0 likes

2283 Views
3 replies
0 likes

Summer offer

Why I don't get the summer offer that I have to pay 0.99 € per month. I've been in the premium for quite some time.

GabijaVenciute
Visitor
Why I don't get the summer offer that I have to pay 0.99 € per month. I've been in the premium for quite some time.
2019-07-22 9:40:15 PM
2019-07-22 12:21:36 AM
Billy-J
Spotify Star
418 Views
1 replies
0 likes

418 Views
1 replies
0 likes

Solved!! Will I lose my music when I quit my premium subscription through itunes to start a family plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

MarissaGT
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-07-22 8:14:13 PM
2019-07-22 8:53:28 PM
Billy-J
Spotify Star
1072 Views
3 replies
0 likes

1072 Views
3 replies
0 likes

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