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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7916 Views
  • 23 replies
  • 2 likes
  • 7916 Views
  • 23 replies
  • 2 likes

Google home mini promo

PlanPremiumCountryCanada Device(iPhone XROperating System(iOS 10 My Question or IssueHi I used google home mini promo code. But I pressed cancel shipment by mistake. I already contacted google customer service. They said I can get a new promo code fr...

  • Regular
  • Plan Premium Country Canada   Device (iPhone XR Operating System (iOS 10   My Question or Issue Hi I used google home mini promo code. But I pressed cancel shipment by mistake. I...
  • Billy-J
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Google home mini promotion - Canada

PlanFree/PremiumCountryCanadaDevice(Huawei)Operating System(Android, Windows 10,) My Question or IssueHello i have been premium for a few years now and i never received any special promotion like this google mini for premium members. Where can i go o...

  • Newbie
  • Plan Free/Premium Country Canada Device (Huawei) Operating System (Android, Windows 10,)   My Question or Issue Hello i have been premium for a few years now and i never received any s...
  • Billy-J
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini

Plan PremiumCountry Canada My Question or IssueI registered and paid for Premium from the Google Home Mini promo page on April 15. I have not received any email regarding the Google Home Mini. Can you please tell me when I will get any information?

  • Casual Listener
  • Plan Premium Country Canada   My Question or Issue I registered and paid for Premium from the Google Home Mini promo page on April 15. I have not received any email regarding the Google...
  • Peter
  • Spotify Legend
  • 649 Views
  • 6 replies
  • 0 likes
  • 649 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution [Canada] Google Home mini for full price, no discount

Plan Premium Country Canada My Question or Issue I got the link for the free Google Home mini for my Spotify Premium account. The first page said the discount would be applied during check-out, but when I placed the order, it was charged on my credit...

  • Newbie
  • Plan Premium Country Canada   My Question or Issue I got the link for the free Google Home mini for my Spotify Premium account. The first page said the discount would be applied duri...
  • lazygizmo
  • Casual Listener
  • 6626 Views
  • 26 replies
  • 2 likes
  • 6626 Views
  • 26 replies
  • 2 likes

Can't pay for Spotify Premium with PayPal Balance

I've been able to pay for Premium for 1-2 years faithfully, only once having been downgraded for delaying my payment. Unfortunately I downgraded again this month for delaying my payment again, and so I recently got my money to pay for premium by Payp...

  • Casual Listener
  • I've been able to pay for Premium for 1-2 years faithfully, only once having been downgraded for delaying my payment. Unfortunately I downgraded again this month for delaying my payment again, and so...
  • Unknownlistener
  • Casual Listener
  • 4239 Views
  • 4 replies
  • 2 likes
  • 4239 Views
  • 4 replies
  • 2 likes

Premium Subscription Error, Payment Method and Country incorrect.

PlanPremiumCountryItalyDevice Samsung Galaxy 9, Macbook pro, Dell Laptop Operating SystemiOS 10, Android Oreo, Windows 10 My Question or IssueI have just moved to Italy from USA, and am trying to subscribe for Spotify premium. When I enter all my inf...

  • Casual Listener
  • Plan Premium Country Italy Device  Samsung Galaxy 9, Macbook pro, Dell Laptop  Operating System iOS 10, Android Oreo, Windows 10   My Question or Issue I have just moved...
  • Jᴀᴄᴋ
  • Roadie
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Don't want a family subscription so don't keep asking me!!!!!!

PlanPremiumIre DeviceSamsung tabOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI dont want a family account now when i open spotify on my tablet it asks if i want to upgrade no i do not want to upgrade!!! Ive been asked t...

  • Newbie
  • Plan Premium Ire   Device Samsung tab Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I dont want a family account now when i open spotify on ...
  • Ethan_Moore004
  • Composer
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Google Mini Promo = False Advertisment

Spotify is promising Google minis for every premium subscription. I have noticed numerous posts complaining about not receiving their mini and not receiving a refund. My Google mini order was cancelled by Google because I used a debit card in the che...

  • Music Fan
  • Spotify is promising Google minis for every premium subscription. I have noticed numerous posts complaining about not receiving their mini and not receiving a refund.    My Google mini or...
  • XUTProf
  • Newbie
  • 914 Views
  • 4 replies
  • 1 likes
  • 914 Views
  • 4 replies
  • 1 likes

Google home mini

PlanFree/PremiumCountrycanada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. I used google home mini promo code. But I pressed cancel shipment by mistake. I ask...

  • Regular
  • Plan Free/Premium Country canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Jᴀᴄᴋ
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Google home promo says I am not qualified

PlanFamily PremiumCanada DeviceTried on my Microsoft PC and my MacBookOperating System(iOS 10/Windows 10) I have had premium for a while (outside of the free promo period). I attempted to get the Google Home, I was put on the waitlist. I received the...

  • Casual Listener
  • Plan Family Premium Canada   Device Tried on my Microsoft PC and my MacBook Operating System (iOS 10/Windows 10)   I have had premium for a while (outside of the free promo period)...
  • Billy-J
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Google Home
    promo
  • 428 Views
  • 1 replies
  • 0 likes

Google Home Mini Promo Not Honoured

PlanPremium Country Canada My Question or Issueimmediately upon redeeming the google home mini promotion in the google store, google cancelled the order citing ‘we could not validate some of your info’. Google will not provide further explanation, no...

  • Newbie
  • Plan Premium  Country   Canada     My Question or Issue immediately upon redeeming the google home mini promotion in the google store, google cancelled the order citing ‘w...
  • Billy-J
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Personal premium account discontinued after the premium account for family expires

PlanPremiumCountryPhilippinedDeviceSamsung galaxy J7 proOperating SystemAndroid 8.1.0 My Question or IssueThe registration for my personal premium account discontinued after the subscription for family premium expires. Is that what supposed to happen...

  • Casual Listener
  • Plan Premium Country Philippined Device Samsung galaxy J7 pro Operating System Android 8.1.0   My Question or Issue The registration for my personal premium account discontinued after ...
  • Billy-J
  • Spotify Star
  • 490 Views
  • 6 replies
  • 0 likes
  • 490 Views
  • 6 replies
  • 0 likes

What if I already have Hulu?

PlanFree/PremiumCountry USA My Question or Issue:I believe others have this same issue. I have(had) a premium account. I would love to take advantage of the Hulu offer but my current Hulu account (had many years) is associated with another email addr...

  • Newbie
  • Plan Free/Premium Country USA   My Question or Issue: I believe others have this same issue. I have(had) a premium account. I would love to take advantage of the Hulu offer but my current H...
  • Jᴀᴄᴋ
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

My little cousin

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there, i have a little cousin far away from me(she is 13 yr old) so she's living in german...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi ther...
  • Bittencourt
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Free google home mini

I had access to the offer about the free google home mini but as I was about to finish the transaction realized it was charging me total even if i am a premium user. Therefore i decided to wait a day or 2 and now there is no access at all for the off...

  • Newbie
  • I had access to the offer about the free google home mini but as I was about to finish the transaction realized it was charging me total even if i am a premium user. Therefore  i decided to wait...
  • Jᴀᴄᴋ
  • Roadie
  • 1237 Views
  • 1 replies
  • 0 likes
  • Google Home Mini
  • 1237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my Google Home Mini ETA May 22-23 when friends who joined after me have theirs en route?

PlanPremiumCountryCanadaDevicePixel 3Operating SystemAndroidMy Question or IssueI joined and placed an order for a Google Home mini and was told I would get it on May 22-23. Since then my co-workers have also joined and they have packages in the mail...

  • Casual Listener
  • Plan Premium Country Canada Device Pixel 3 Operating System Android My Question or Issue I joined and placed an order for a Google Home mini and was told I would get it on May 22-23. Since t...
  • Rubilobster
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Promo code for Home mini did not apply so I cancelled the order now it won't let me redo it.

I signed up for Premium, got the email. Clicked on the link and when I finished the checkout it was going to charge me the full price. So I cancelled the order went to redo it and it will not let me add another mini to the account to buy it. Help!

  • Newbie
  • I signed up for Premium, got the email. Clicked on the link and when I finished the checkout it was going to charge me the full price. So I cancelled the order went to redo it and it will n...
  • Billy-J
  • Spotify Star
  • 292 Views
  • 1 replies
  • 1 likes
  • 292 Views
  • 1 replies
  • 1 likes

Error ordering google mini at google checkout

Planupgraded to PremiumCountryUKMy Question or IssueI upgraded my account to premium for the mini. I recieved an email from spotify to say that it was ready. I clicked on the link which toook me to google store. Trying to check out I recieved an erro...

  • Newbie
  • Plan upgraded to Premium Country UK My Question or Issue I upgraded my account to premium for the mini. I recieved an email from spotify to say that it was ready. I clicked on the link which too...
  • Billy-J
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Invalid Google Home promo code

My Question or IssueI've recently tried to redeem my Google Home mini from the current promotion but when I arrive on the Google checkout page, it says the promo code is invalid or expired, yet I never used it. Talked to a Google rep who told me to g...

  • Newbie
  • My Question or Issue I've recently tried to redeem my Google Home mini from the current promotion but when I arrive on the Google checkout page, it says the promo code is invalid or expired, yet I n...
  • Billy-J
  • Spotify Star
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes

Family subscription and immediate verification of family member not works

Hello,I Invite my girlfriend several times and several times cancel my invitation and again resend. Every time she received invitation email, but every time Spotify told "We couldn't verify your account". How this can happend? We live in same flat, a...

  • Newbie
  • Hello, I Invite my girlfriend several times and several times cancel my invitation and again resend. Every time she received invitation email, but every time Spotify told "We couldn't verify your ac...
  • Bittencourt
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes