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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5283 Views
  • 23 replies
  • 2 likes
  • 5283 Views
  • 23 replies
  • 2 likes

Falha no pagamento

Não consegui a atualizar o pagamento da minha conta premium. Após várias tentativas, só aparecia falha no pagamento. Cancelei a conta premium, mas ao tentar assinar novamente permanece a falha no pagamento. Já tentei em 3 cartões diferentes. Em vário...

  • Visitor
  • Não consegui a atualizar o pagamento da minha conta premium. Após várias tentativas, só aparecia falha no pagamento. Cancelei a conta premium, mas ao tentar assinar novamente permanece a falha no pag...
  • Bittencourt
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Tricked into changing plan!

I was late making my payment to spotify this month, and when I updated my pay information, I accidentally left the premium+hulu option instead of my original family plan option. I want my old plan back, but I don't want to pay for premium+hulu AND th...

  • Visitor
  • I was late making my payment to spotify this month, and when I updated my pay information, I accidentally left the premium+hulu option instead of my original family plan option. I want my old plan ba...
  • Mantisentil
  • Community Legend
  • 679 Views
  • 1 replies
  • 0 likes
  • 679 Views
  • 1 replies
  • 0 likes

Superuser Contribution CHARGED

I recently signed up for a 3 month trial and during both the second and third month of it I was still charged 14.99. I have just cancelled the subscription, but would like to be refunded the other two charges.

  • Regular
  • I recently signed up for a 3 month trial and during both the second and third month of it I was still charged 14.99. I have just cancelled the subscription, but would like to be refunded the other tw...
  • Katerina
  • Spotify Legend
  • 462 Views
  • 2 replies
  • 0 likes
  • LOO
  • 462 Views
  • 2 replies
  • 0 likes

Got charged two times

PlanPremiumCountrySwedenDeviceHuawei Mate 20 ProOperating SystemAndroid My Question or IssueMy subscription payment failed at the end of last month. So yesterday when I was going to pay it the payment failed again through the Spotify website. I then ...

  • Visitor
  • Plan Premium Country Sweden Device Huawei Mate 20 Pro Operating System Android   My Question or Issue My subscription payment failed at the end of last month. So yesterday when I was g...
  • Brunelicia
  • Community Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Samsung 6 month trial not showing up on app

PlanFree/PremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndriod version 9 My Question or IssueI picked up my pre-ordered S10+ and when i signed up with a new account on spotify its only showing me the 30 day trial. The 6 month trial never ...

  • Visitor
  • Plan Free/Premium Country USA Device Samsung Galaxy S10+ Operating System Andriod version 9   My Question or Issue I picked up my pre-ordered S10+ and when i signed up with a new accou...
  • Brunelicia
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Subscriptions for nhs staff and families who don’t reside at the same address

PlanPremium CountryUKDevice(iPhone 7 plusOperating SystemiOS 10 My Question or IssueI don’t live with my partner and daughter but pay for my step-daughters student membership.I work for the nhs, it is a shame you don’t have discounts for nhs staff, I...

  • Newbie
  • Plan Premium  Country UK Device (iPhone 7 plus Operating System iOS 10   My Question or Issue I don’t live with my partner and daughter but pay for my step-daughters student membe...
  • Brunelicia
  • Community Legend
  • 1845 Views
  • 1 replies
  • 1 likes
  • 1845 Views
  • 1 replies
  • 1 likes

Solved!! Spotify Family for 2 persons living in diffrent adress

PlanFreeCountryPolandDeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, me and my fiance have diffrent adress but still we want to buy Spotify Family is this possible?

  • Visitor
  • Plan Free Country Poland Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, me and my fiance have diffrent adress but still we want to buy S...
  • Brunelicia
  • Community Legend
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Solved!! I got charged for the Spotify family fee but my subscription says im still a free user ?

PlanFreeCountryTurkeyDeviceSamsung Galaxy S6Operating SystemAndroid My Question or IssueSo i tried to upgrade from a free account to a family one but spotify somehow rejected my card the 4 times i tried ( even though my card had more money needed tha...

  • Visitor
  •   Plan Free Country Turkey Device Samsung Galaxy S6 Operating System Android   My Question or Issue So i tried to upgrade from a free account to a family one but spotify somehow ...
  • user-removed
  • Not applicable
  • 1573 Views
  • 2 replies
  • 0 likes
  • 1573 Views
  • 2 replies
  • 0 likes

Re: Assinatura

Olá, recebi o e-mail confirmando o pagamento conforme anexo. Ainda aparece como Free[Imagem]

  • Casual Listener
  • Olá, recebi o e-mail confirmando o pagamento conforme anexo. Ainda aparece como Free [Imagem]
  • Bittencourt
  • Spotify Star
  • 545 Views
  • 5 replies
  • 0 likes
  • 545 Views
  • 5 replies
  • 0 likes

Got charged a student rate even though I am on a family plan where the payments go through my sister

PlanPremium for Family/Premium for StudentsCountryCanada My Question or IssueFor the past 3 months, I have been charged $4.99/month (the premium for students rate). However, I am currently on a premium for family plan, which is charged through my sis...

  • Newbie
  • Plan Premium for Family/Premium for Students Country Canada   My Question or Issue For the past 3 months, I have been charged $4.99/month (the premium for students rate). However, I am cur...
  • Bittencourt
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

The payment of my subscription didn’t happen.

PremiumMexicoiPhone 7 PlusiOS 12.1.4 I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card still works perfect. What I can do?

  • Visitor
  • Premium Mexico iPhone 7 Plus iOS 12.1.4   I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card stil...
  • Brunelicia
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • Payment
    Payment failure
    Payment Problems
    Subscription
    Subscription information
  • 359 Views
  • 1 replies
  • 0 likes

Premium Account not working

PlanFamily PremiumCountryUSDeviceiPhone and DesktopOperating SystemWindows 10 My Question or IssueThis morning I tried opening Spotify and it is saying that I do not have an account. I was charged for my premium account a week ago and everything was ...

  • Visitor
  • Plan Family Premium Country US Device iPhone and Desktop Operating System Windows 10   My Question or Issue This morning I tried opening Spotify and it is saying that I do not have an ...
  • Jose_M
  • Spotify Star
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Payment Issues

I PlanPremium CountryThe NetherlandsDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have verified my student account since September 2018 but I am still charged to this day the full Premium price. I have already c...

  • Casual Listener
  • I  Plan Premium  Country The Netherlands Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have verified my student a...
  • Brunelicia
  • Community Legend
  • 287 Views
  • 3 replies
  • 0 likes
  • 287 Views
  • 3 replies
  • 0 likes

Premium Account

PlanPremiumCountryPhilippinesDeviceSamsung A9 2018Operating SystemAndroid Oreo My Question or IssueAttached is a screenshot from my IG. I just want to confirm if this is legit? Thank you

  • Visitor
  • Plan Premium Country Philippines Device Samsung A9 2018 Operating System Android Oreo   My Question or Issue Attached is a screenshot from my IG. I just want to confirm if this is...
  • Brunelicia
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Spotify Premium switched to Premiem Family without my concent

Hello there, I've got a few issues with my Spotify account and subscription. I've been using the service for a few years now without problems on a Premium Account. I noticed on my last credit card statement that I was charged more last month.I see th...

Screen Shot 2019-03-12 at 10.05.12.jpg Screen Shot 2019-03-12 at 10.06.02.jpg Screen Shot 2019-03-12 at 10.07.15.jpg
  • Casual Listener
  • Hello there,   I've got a few issues with my Spotify account and subscription. I've been using the service for a few years now without problems on a Premium Account.   I noticed on my l...
  • Brunelicia
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium has been disavtivated and I CAN'T upgrade to premium anymore, find picture attached HELP

I opened my spotify and the following pop showed up, I always used the PREMIUM & also paid every month due my phone operator. Now I moved from luxembourg to Thailand and I cancelled my phone abonement. I need to change the paimenent settings, but eve...

  • Newbie
  • I opened my spotify and the following pop showed up, I always used the PREMIUM & also paid every month due my phone operator.   Now I moved from luxembourg to Thailand and I cancelled my p...
  • Peter
  • Spotify Legend
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Superuser Contribution Give me my premium

PlanFree/PremiumCountry TurkeyDevice(iPhone 5S,Pc)Operating System(Windows 10) My Question or Issue I just bought premium and it took my money.But now it says your payment has not taken.

  • Newbie
  •   Plan Free/Premium Country  Turkey Device (iPhone 5S,Pc) Operating System (Windows 10)   My Question or Issue  I just bought premium and it took my money.But now it sa...
  • Peter
  • Spotify Legend
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify premium bugged

I recently started my free trial for 1 month Spotify premium .I have relogged in multiple times in the app but it still shows the premium tab also the download feature works .On the website it states this :"your premium member ship will automatically...

  • Visitor
  • I recently started my free trial for 1 month Spotify premium . I have relogged in multiple times in the app but it still shows the premium tab also the download feature works . On the website it st...
  • Peter
  • Spotify Legend
  • 851 Views
  • 2 replies
  • 0 likes
  • 851 Views
  • 2 replies
  • 0 likes

[All Platforms][Subscription] I got an email saying I cancelled premium when I didn't

I received an email today saying that my premium had been cancelled whenever I did not authorise this at all

  • Newbie
  • I received an email today saying that my premium had been cancelled whenever I did not authorise this at all
  • OneByBoo
  • Roadie
  • 365 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 365 Views
  • 1 replies
  • 0 likes

Unavailable songs

PlanPremiumCountryIndiaDevice(Nokia 8.1)Operating System(Android pie) My Question or IssueMost of the songs are missing in India.. please make available regional as well as international songs ASAP.

  • Newbie
  • Plan Premium Country India Device (Nokia 8.1) Operating System (Android pie)   My Question or Issue Most of the songs are missing in India..  please make available regional as wel...
  • OneByBoo
  • Roadie
  • 184 Views
  • 1 replies
  • 1 likes
  • 184 Views
  • 1 replies
  • 1 likes