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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5068 Views
  • 23 replies
  • 2 likes
  • 5068 Views
  • 23 replies
  • 2 likes

I got 3 month subscription on Dec 21st but i am being billed as of March 4th. Why?

PlanPremiumCountry CanadaDevice Operating System My Question or Issue I got 3 month subscription on Dec 21st but i am being billed as of March 4th. Why? It was the 1 dollar offer for 3 months. 3 months are not complete and i wanted to cancel my premi...

  • Newbie
  •   Plan Premium Country  Canada Device   Operating System     My Question or Issue  I got 3 month subscription on Dec 21st but i am being billed as of March 4t...
  • OneByBoo
  • Roadie
  • 572 Views
  • 1 replies
  • 0 likes
  • 572 Views
  • 1 replies
  • 0 likes

Charged 9.99, I just confirmed I was a student.

PlanRegular Premium/ Student PremiumCountryUSAMy Question or IssueI forgot to confirm I was a student and was charged on 03/05 $9.99 eventhough I am a student. Today I was able to confirm I am a student and I want this charge of $9.99 to be removed a...

  • Newbie
  • Plan Regular Premium/ Student Premium Country USA My Question or Issue I forgot to confirm I was a student and was charged on 03/05 $9.99 eventhough I am a student. Today I was able to confirm I...
  • Maxim
  • Spotify Star
  • 662 Views
  • 1 replies
  • 0 likes
  • 662 Views
  • 1 replies
  • 0 likes

Won't give me a 30 day trial

I signed in with a new account and it automatically gave me the 7 day trial. Now I'm trying to get the 30 day trial but it says I've already used it.

  • Newbie
  • I signed in with a new account and it automatically gave me the 7 day trial.  Now I'm trying to get the 30 day trial but it says I've already used it. 
  • Brunelicia
  • Community Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Discounts for Students

I'm a student and i'm trying to get my student discount but i can't find my college at the selection. Is there a way?

  • Casual Listener
  • I'm a student and i'm trying to get my student discount but i can't find my college at the selection. Is there a way?  
  • Brunelicia
  • Community Legend
  • 1046 Views
  • 3 replies
  • 0 likes
  • 1046 Views
  • 3 replies
  • 0 likes

Subscribed to premium but account cannot access account and wants to downgrade

PlanPremiumCountry PhilippinesDeviceiPhone 5sOperating SystemiOS 11 My Question or Issue My problem is that I've paid the premium subscription, but when I look at my phone's Spotify, it still wants to downgrade it. And when I look back to my account,...

  • Newbie
  • Plan Premium Country  Philippines Device iPhone 5s Operating System iOS 11   My Question or Issue  My problem is that I've paid the premium subscription, but when I look at m...
  • Billy-J
  • Spotify Star
  • 827 Views
  • 1 replies
  • 0 likes
  • 827 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant pay for my premimum

Im trying to update my payment method, since my CC is not registerd to my account anymore, but isnt possible.

  • Regular
  • Im trying to update my payment method, since my CC is not registerd to my account anymore, but isnt possible.
  • Peter
  • Spotify Legend
  • 3890 Views
  • 9 replies
  • 0 likes
  • 3890 Views
  • 9 replies
  • 0 likes

Superuser Contribution Ok, I did what you asked to get a proper billing date, but it chose the wrong date when signing up??

PlanPremium FamilyCountry DenmarkDeviceAndroid, Google HomeOperating SystemAndroid 9 My Question or IssueSo as per your stupid system (yes, I'm NOT impressed), it isn't possible to change the payment date.The only thing I could do, was to unsubscribe...

  • Casual Listener
  • Plan Premium Family Country  Denmark Device Android, Google Home Operating System Android 9   My Question or Issue So as per your stupid system (yes, I'm NOT impressed), it isn't ...
  • Jemi
  • Spotify Legend
  • 985 Views
  • 2 replies
  • 0 likes
  • 985 Views
  • 2 replies
  • 0 likes

Cancelling Subscription after a couple of months

I want to cancel my subscription on my old account which i still use due to having premium but i bought it for the year a couple of months ago, if i cancel it now will i get a refund or am i a lost cause?

  • Newbie
  • I want to cancel my subscription on my old account which i still use due to having premium but i bought it for the year a couple of months ago, if i cancel it now will i get a refund or am i a lost c...
  • Brunelicia
  • Community Legend
  • 559 Views
  • 2 replies
  • 0 likes
  • 559 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Deleted Old Account, Still Getting Charged

My Question or IssueI was on a previous account, however, I have since deleted the account, but I am still being charged for it. Help!

  • Casual Listener
  • My Question or Issue I was on a previous account, however, I have since deleted the account, but I am still being charged for it. Help!
  • Brunelicia
  • Community Legend
  • 1374 Views
  • 6 replies
  • 0 likes
  • 1374 Views
  • 6 replies
  • 0 likes

Bolivia

No puedo realizar el pago ni por mi tarjeta de debito, credito ni paypal! Tengo que cancelar ya no mas! Que esta pasando

  • Newbie
  • No puedo realizar el pago ni por mi tarjeta de debito, credito ni paypal! Tengo que cancelar ya no mas! Que esta pasando 
  • OneByBoo
  • Roadie
  • 953 Views
  • 1 replies
  • 0 likes
  • 953 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify India UPI Payment not showing for 12 months Plan

PlanPremiumCountry IndiaDevicePixel 3Operating SystemAndroid Pie My Question or Issue Recently Spotify was launched in India. I verified my Student status via SheerID. Now when I go to pay for the Premium it shows that UPI is available as an option. ...

  • Casual Listener
  • Plan Premium Country  India Device Pixel 3 Operating System Android Pie   My Question or Issue  Recently Spotify was launched in India. I verified my Student status via Sheer...
  • arnoldxt9
  • Casual Listener
  • 3748 Views
  • 5 replies
  • 7 likes
  • Payment
    Premium
    Spotify India
    UPI
  • 3748 Views
  • 5 replies
  • 7 likes

Me hacen cargos y no tengo conocimiento de haber hecho ninguna suscripción.

My Question or Issue No se quien o como se formó una suscripcion a mi nombre, que provoca cargos mensuales a mi TC. Podría conocewr quien, como y a que equipo llega la suscripcion.Estos son los datos que cargan a TC: ADYENMX*SPOTIFY * 99.00 RFC: RSM ...

  • Newbie
  •     My Question or Issue No se quien o como se formó una suscripcion a mi nombre, que provoca cargos mensuales a mi TC. Podría conocewr quien, como  y a que equipo llega la suscripci...
  • Brunelicia
  • Community Legend
  • 1161 Views
  • 1 replies
  • 0 likes
  • 1161 Views
  • 1 replies
  • 0 likes

skipping songs

PlanPremiumCountryCanada Samsung Galaxy 9+Operating SystemAndroid Oreo My Question or Issue Hi!!!! for some reason a few days ago my spotify will no longer let me skip songs from the lock screen OR when its connected to my vehicle bluetooth. is there...

  • Casual Listener
  • Plan Premium Country Canada  Samsung Galaxy 9+ Operating System Android Oreo   My Question or Issue  Hi!!!! for some reason a few days ago my spotify will no longer let m...
  • Bittencourt
  • Spotify Star
  • 530 Views
  • 3 replies
  • 0 likes
  • Help
    skip songs
  • 530 Views
  • 3 replies
  • 0 likes

Solved!! Charged during trial period

I recently signed up for a 3 month trial and during both the second and third month of it I was still charged 14.99. I have just cancelled the subscription, but would like to be refunded the other two charges. Thank you

  • Newbie
  •     I recently signed up for a 3 month trial and during both the second and third month of it I was still charged 14.99.  I have just cancelled the subscription, but would like to be...
  • Luan
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Premium gift card pin doesn't work

PlanPremiumCountry Finland DeviceHonor 10 My Question or Issue I purchased a gift card to continue my Premium subscription. I do this every 6 months. The card was activated in the store, I have the receipt indication the activation, as well as the ac...

  • Casual Listener
  • Plan Premium Country Finland   Device Honor 10   My Question or Issue  I purchased a gift card to continue my Premium subscription. I do this every 6 months. The card was act...
  • Brunelicia
  • Community Legend
  • 1936 Views
  • 3 replies
  • 0 likes
  • 1936 Views
  • 3 replies
  • 0 likes

Solved!! Charged, but I don't know account details

Hello, I am automatically charged for premium for the account that I do not use. However, I am unable to cancel subscribtion, because I don't know on who this account is registered on, what are its email adress or password. What now? Latest bank tran...

  • Casual Listener
  •   Hello,   I am automatically charged for premium for the account that I do not use. However, I am unable to cancel subscribtion, because I don't know on who this account is registered o...
  • Bittencourt
  • Spotify Star
  • 4895 Views
  • 5 replies
  • 0 likes
  • 4895 Views
  • 5 replies
  • 0 likes

free account but spotify takes me money

None of the below information is required. PlanFreeCountry FranceDevice Samsung s8 My Question or Issue spotify takes me money while I have a free account. I have already read the articles about this and I have no other accounts. I want to be refunde...

  • Visitor
  • None of the below information is required.  Plan Free Country  France Device  Samsung s8   My Question or Issue  spotify takes me money while I have a free account...
  • Bittencourt
  • Spotify Star
  • 640 Views
  • 8 replies
  • 0 likes
  • 640 Views
  • 8 replies
  • 0 likes

Superuser Contribution Cannot Start Free Trial

Just Today Spotify was launched in India, many of my friends were able to subscribe to premium trial. But I cannot. I used my International Debit Card. Even my friends tried it with their bank debit cards, it worked, but not in my case.PlanFreeCountr...

  • Visitor
  • Just Today Spotify was launched in India, many of my friends were able to subscribe to premium trial. But I cannot. I used my International Debit Card. Even my friends tried it with their bank debit ...
  • Peter
  • Spotify Legend
  • 518 Views
  • 7 replies
  • 3 likes
  • 518 Views
  • 7 replies
  • 3 likes

Solved!! Pagamento via Boleto - Brasil

PlanFree/PremiumCountryBrasil Device(iPhone Operating System(iOS 12) My Question or Issue Minha assinatura acabou e gostaria de renová-la, mas não encontro a opção de pagamento com boleto (minha última assinatura foi paga dessa forma). Meu plano é re...

  • Newbie
  • Plan Free/Premium Country Brasil  Device (iPhone 😎 Operating System (iOS 12)   My Question or Issue  Minha assinatura acabou e gostaria de renová-la, mas não encontro a opçã...
  • Brunelicia
  • Community Legend
  • 559 Views
  • 3 replies
  • 0 likes
  • 559 Views
  • 3 replies
  • 0 likes

Solved!! inquiries re: Gift Card for Premium

PlanPremiumCountry CanadaDeviceiphone 6plus and hp laptopOperating Systemios something and windows 10 My Question or Issue I've really wanted to get spotify premium for some time now. I could not connect it to my debit account, however, so I went and...

  • Casual Listener
  • Plan Premium Country  Canada Device iphone 6plus and hp laptop Operating System ios something and windows 10   My Question or Issue  I've really wanted to get spoti...
  • Keanu_C
  • Spotify Star
  • 1257 Views
  • 3 replies
  • 0 likes
  • Gift Card
    Premium
  • 1257 Views
  • 3 replies
  • 0 likes