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Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I’m looking at starting a family pack but we don’t live at the same address. 3 out of the 5 accounts do. Will this matter? thanks
PlanFree/PremiumCountry PhilippinesDeviceSamsung A7 2017 & PCOperating SystemAndroid & Windows 10 My Question or IssueI just activated a 30-day free trial last October 22, 2018. After 3 days, I was charged for 149 pesos. How is that possible. Please ...
PlanPremiumCountry DeviceGoogle pixel 2 Operating SystemAndroidMy Question or IssueI have changed to a new phone. I downloaded the app and logged in but apparently I'm on a free account now and all my music has disappeared. I have checked my other ac...
Hello, I wanted to subscribe to Spotify Premium with the € 0.99 offer for 3 months for students, ending October 29 in France. I checked my student status. It has been validated, and I subscribed by following the links for this famous offer. However, ...
PlanSpotify & Hulu for $0.99Country United StatesDeviceSamsung Galaxy s7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Yesterday I paid for the hulu and spotify for $0.99 and I did immediately recieve premium but I don't...
PlanFreeCountry TurkeyDevicesony xperia xa1Operating System(Android Oreo.) My Question or Issue i fix it thank you.
Can someone please help me remove my debit card information from here? I’m being charged every month but my account hasn’t had receipts since early 2017 since it’s last been used. My card information has been stolen and I would like it removed. I thi...
PlanPremiumCountry Device Operating System My Question or Issue I accidentally changed my plan from standard monthly premium subscription to a family subscription, but i don't need it so can you help me get back to my monthly premium subscription, pl...
Is 30 day free trial also available in Quebec?
PlanStudent PremiumCountryUnited States I paid for premium this month (October-November) without realizing that I needed to reverify my student spotify account. So I paid 9.99, instead of the normal 4.99 that student spotify pays. Is there a way to g...
PlanFree/PremiumCountryDk My Question or Issue I would like it if i can get My money back that Was tanken from me today - it Was money that i needed to Pay for My grocerys. But when i tried to pay, i couldnt because you at spotify had taken Them
I canceled my subscription because I ordered a new card, but I was still charged on my old account. When I talked to an agent online they were supposed to refund me the $9.99 and it never showed up in my bank statements. I’ve been trying to get a res...
PlanFreeCountry usa Device(iPhone 7Operating Systemios 12 My Question or Issue i got an email saying that the payment couldn’t go through, which is odd since none of my cards are maxed or prohibiting payment. So i’m trying to change the payment and l...
I've had on-and-off premium for about 4 years now, and I've never once had this issue before. I recently had my credit card information stolen, and I've been issued a new card, but it's giving me issues when I've been trying to renew my premium subsc...
PlanPremiumCountry UKDeviceiphone6sOperating SystemiOS 10 My Question or Issue I have a premium student plan which i renewed when i recieved the email telling me to do so. Having just checked my account I can see this month i paid the full £9.99. How...
PlanStudent PremiumCountry USADeviceMacbook Air 2017Operating SystemiOS 10My Question or Issue I am trying to update my payment and Spotify says that my card is not based out of the United States when indeed it is. I hve contacted my bank and no char...
PlanFreeMy Question or Issue I have been overseas the last few months and upon returning noticed that I am being charged for Spotify premium. I have never had a premium account, always the free subscription. In September 2017 I did the free three wee...
I joined my sisters family premium account and typed in our correct address all was good until today I recieved an email that my account was changed to a regular account (no longer premium family) spotify unable to verify my account
I applied for the "student offer" £0.99 for 3 months but ended up paying £4.99 for 1 month! I had not used the free trial prior to this and now that's also wasted. I am furious with Spotify and will definately not renew my subscription. This is false...
Plan 9.99PremiumCountry usa DevicepcOperating SystemWindows 10 My Question or Issue hulu is saying start free trial when i am premum and i linked my spotify to my hulu