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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76367 Views
  • 27 replies
  • 5 likes
  • 76367 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43395 Views
  • 19 replies
  • 2 likes
  • 43395 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31434 Views
  • 17 replies
  • 3 likes
  • 31434 Views
  • 17 replies
  • 3 likes

Family music subscriptions

I’m looking at starting a family pack but we don’t live at the same address. 3 out of the 5 accounts do. Will this matter? thanks

  • Newbie
  •    I’m looking at starting a family pack but we don’t live at the same address. 3 out of the 5 accounts do. Will this matter?   thanks
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged while still on free trial

PlanFree/PremiumCountry PhilippinesDeviceSamsung A7 2017 & PCOperating SystemAndroid & Windows 10 My Question or IssueI just activated a 30-day free trial last October 22, 2018. After 3 days, I was charged for 149 pesos. How is that possible. Please ...

  • Casual Listener
  • Plan Free/Premium Country  Philippines Device Samsung A7 2017 & PC Operating System Android & Windows 10     My Question or Issue I just activated a 30-day free tria...
  • Guido
  • Spotify Legend
  • 218 Views
  • 2 replies
  • 1 likes
  • 218 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Premium account and all music disappeared

PlanPremiumCountry DeviceGoogle pixel 2 Operating SystemAndroidMy Question or IssueI have changed to a new phone. I downloaded the app and logged in but apparently I'm on a free account now and all my music has disappeared. I have checked my other ac...

  • Visitor
  • Plan Premium Country   Device Google pixel 2  Operating System Android My Question or Issue I have changed to a new phone. I downloaded the app and logged in but apparently I'm on ...
  • Guido
  • Spotify Legend
  • 1396 Views
  • 2 replies
  • 0 likes
  • 1396 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student price 0.99€ does not work

Hello, I wanted to subscribe to Spotify Premium with the € 0.99 offer for 3 months for students, ending October 29 in France. I checked my student status. It has been validated, and I subscribed by following the links for this famous offer. However, ...

  • Regular
  •   Hello,   I wanted to subscribe to Spotify Premium with the € 0.99 offer for 3 months for students, ending October 29 in France.   I checked my student status. It has been valida...
  • Guido
  • Spotify Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • price deduction
    student discount help
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem getting hulu I paid for with the 2 months of premium and hulu for 99 cents

PlanSpotify & Hulu for $0.99Country United StatesDeviceSamsung Galaxy s7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Yesterday I paid for the hulu and spotify for $0.99 and I did immediately recieve premium but I don't...

  • Newbie
  • Plan Spotify & Hulu for $0.99 Country  United States Device Samsung Galaxy s7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Yester...
  • Guido
  • Spotify Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

turkcell mobil ödeme ile premium almak istiyorum hata alıyorum

PlanFreeCountry TurkeyDevicesony xperia xa1Operating System(Android Oreo.) My Question or Issue i fix it thank you.

  • Regular
  • Plan Free Country  Turkey Device sony xperia xa1 Operating System (Android Oreo.)   My Question or Issue  i fix it thank you.
  • carsiankara21
  • Regular
  • 481 Views
  • 4 replies
  • 1 likes
  • 481 Views
  • 4 replies
  • 1 likes

Lost Card Information

Can someone please help me remove my debit card information from here? I’m being charged every month but my account hasn’t had receipts since early 2017 since it’s last been used. My card information has been stolen and I would like it removed. I thi...

  • Visitor
  • Can someone please help me remove my debit card information from here? I’m being charged every month but my account hasn’t had receipts since early 2017 since it’s last been used. My card information...
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! Premium Subscription for Family

PlanPremiumCountry Device Operating System My Question or Issue I accidentally changed my plan from standard monthly premium subscription to a family subscription, but i don't need it so can you help me get back to my monthly premium subscription, pl...

  • Visitor
  • Plan Premium Country   Device   Operating System   My Question or Issue  I accidentally changed my plan from standard monthly premium subscription to a family subscriptio...
  • Jose_M
  • Spotify Star
  • 265 Views
  • 1 replies
  • 1 likes
  • 265 Views
  • 1 replies
  • 1 likes

Payed for Premium without Reverting to Student Premium

PlanStudent PremiumCountryUnited States I paid for premium this month (October-November) without realizing that I needed to reverify my student spotify account. So I paid 9.99, instead of the normal 4.99 that student spotify pays. Is there a way to g...

  • Newbie
  • Plan Student Premium Country United States    I paid for premium this month (October-November) without realizing that I needed to reverify my student spotify account. So I paid 9.99, i...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

I would like it if i can get My money back that Was taken from me today. it Was money that i needed

PlanFree/PremiumCountryDk My Question or Issue I would like it if i can get My money back that Was tanken from me today - it Was money that i needed to Pay for My grocerys. But when i tried to pay, i couldnt because you at spotify had taken Them

  • Newbie
  • Plan Free/Premium Country Dk   My Question or Issue  I would like it if i can get My money back that Was tanken from me today - it Was money that i needed to Pay for My grocerys. But ...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Premium Refund

I canceled my subscription because I ordered a new card, but I was still charged on my old account. When I talked to an agent online they were supposed to refund me the $9.99 and it never showed up in my bank statements. I’ve been trying to get a res...

  • Newbie
  • I canceled my subscription because I ordered a new card, but I was still charged on my old account. When I talked to an agent online they were supposed to refund me the $9.99 and it never showed up i...
  • Jose_M
  • Spotify Star
  • 172 Views
  • 1 replies
  • 1 likes
  • 172 Views
  • 1 replies
  • 1 likes

Tried everything and still can’t join premium

PlanFreeCountry usa Device(iPhone 7Operating Systemios 12 My Question or Issue i got an email saying that the payment couldn’t go through, which is odd since none of my cards are maxed or prohibiting payment. So i’m trying to change the payment and l...

  • Casual Listener
  •   Plan Free Country usa   Device (iPhone 7 Operating System ios 12     My Question or Issue  i got an email saying that the payment couldn’t go through, which is ...
  • Jose_M
  • Spotify Star
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Payment Failed"

I've had on-and-off premium for about 4 years now, and I've never once had this issue before. I recently had my credit card information stolen, and I've been issued a new card, but it's giving me issues when I've been trying to renew my premium subsc...

  • Newbie
  • I've had on-and-off premium for about 4 years now, and I've never once had this issue before. I recently had my credit card information stolen, and I've been issued a new card, but it's giving me iss...
  • Guido
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium overcharged

PlanPremiumCountry UKDeviceiphone6sOperating SystemiOS 10 My Question or Issue I have a premium student plan which i renewed when i recieved the email telling me to do so. Having just checked my account I can see this month i paid the full £9.99. How...

  • Newbie
  •   Plan Premium Country  UK Device iphone6s Operating System iOS 10   My Question or Issue  I have a premium student plan which i renewed when i recieved the email telli...
  • Guido
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Not Accepted

PlanStudent PremiumCountry USADeviceMacbook Air 2017Operating SystemiOS 10My Question or Issue I am trying to update my payment and Spotify says that my card is not based out of the United States when indeed it is. I hve contacted my bank and no char...

  • Newbie
  •   Plan Student Premium Country  USA Device Macbook Air 2017 Operating System iOS 10 My Question or Issue  I am trying to update my payment and Spotify says that my card is no...
  • Guido
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution No account, yet being charged

PlanFreeMy Question or Issue I have been overseas the last few months and upon returning noticed that I am being charged for Spotify premium. I have never had a premium account, always the free subscription. In September 2017 I did the free three wee...

  • Newbie
  • Plan Free My Question or Issue   I have been overseas the last few months and upon returning noticed that I am being charged for Spotify premium. I have never had a premium account, always t...
  • Guido
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with verify address in family premium

I joined my sisters family premium account and typed in our correct address all was good until today I recieved an email that my account was changed to a regular account (no longer premium family) spotify unable to verify my account

  • Newbie
  • I joined my sisters family premium account and typed in our correct address all was good until today I recieved an email that my account was changed to a regular account (no longer premium family) sp...
  • Guido
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] Spotify overcharged me

I applied for the "student offer" £0.99 for 3 months but ended up paying £4.99 for 1 month! I had not used the free trial prior to this and now that's also wasted. I am furious with Spotify and will definately not renew my subscription. This is false...

  • Newbie
  • I applied for the "student offer" £0.99 for 3 months but ended up paying £4.99 for 1 month! I had not used the free trial prior to this and now that's also wasted. I am furious with Spotify and will ...
  • Guido
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution hulu is saying start free trial when i am premum

Plan 9.99PremiumCountry usa DevicepcOperating SystemWindows 10 My Question or Issue hulu is saying start free trial when i am premum and i linked my spotify to my hulu

  • Visitor
  •   Plan 9.99 Premium Country usa   Device pc Operating System Windows 10   My Question or Issue  hulu is saying start free trial when i am premum and i linked my spotify...
  • Guido
  • Spotify Legend
  • 1476 Views
  • 1 replies
  • 0 likes
  • 1476 Views
  • 1 replies
  • 0 likes