Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
pathansharma
Visitor
165116 Views
110 replies
12 likes

165116 Views
110 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18508 Views
27 replies
4 likes

18508 Views
27 replies
4 likes

Solved!! Annual Subscription no longer available?

PlanPremiumCountryAustraliaDevice My Question or IssueI originally subscribed on the Annual plan, my plan is up for renewal again in a few days but upon checking it appears that its been changed to bill me monthly now. I tried to change the plan back...

Aiddy81
Regular
Plan Premium Country Australia Device My Question or Issue I originally subscribed on the Annual plan, my plan is up for renewal again in a few days but upon checking it appears...
2019-09-28 12:26:20 PM
2019-09-30 1:28:18 PM
Aiddy81
Regular
8951 Views
6 replies
0 likes
Subscription payment options

8951 Views
6 replies
0 likes

Playlist cover

I really want my playlists to look fancy and have a nice aesthetic. Whenever i go to change the cover of my playlists i always get the same thing. 'That image is too small, it must be at leaset 300 x 300.' This message comes up NO MATTER WHAT, whethe...

Revenge04
Casual Listener
I really want my playlists to look fancy and have a nice aesthetic. Whenever i go to change the cover of my playlists i always get the same thing. 'That image is too small, it must be at leaset 300 x...
2019-09-30 12:39:22 PM
2019-09-30 1:03:37 PM
Emilia_8
Community Legend
1338 Views
1 replies
0 likes

1338 Views
1 replies
0 likes

I'm an ARTIST why am I losing several followers a day?!?!?

I have been using SPOTIFY as a listener for years and I LOVE it...I have turned TONS of family, friends, and fellow artists on to this platform. As a professional comedian I have a confirmed SPOTIFY page;https://open.spotify.com/album/2EeUv6Gwx2x8GlC...

Actorcomic
Casual Listener
I have been using SPOTIFY as a listener for years and I LOVE it...I have turned TONS of family, friends, and fellow artists on to this platform. As a professional comedian I have a confirmed SPOTIFY ...
2019-09-28 11:24:26 PM
2019-09-30 12:23:30 PM
Loxer
Community Legend
4186 Views
3 replies
0 likes

4186 Views
3 replies
0 likes

Subscription for Spotify with a OXXO debit card

PlanFree/PremiumCountryMexicoDeviceZTE Maven 3/Sony VaioOperating System Android Nougat, Windows 10 My Question or IssueI am a first time user of Spotiy and would like to try the Premium version, but I am unable to to start the free trial with my OXX...

F3RNA
Visitor
Plan Free/Premium Country Mexico Device ZTE Maven 3/Sony Vaio Operating System Android Nougat, Windows 10 My Question or Issue I am a first time user of Spotiy and...
2019-09-30 4:12:49 AM
2019-09-30 10:05:16 AM
OneByBoo
Roadie
976 Views
1 replies
0 likes

976 Views
1 replies
0 likes

Switched to family plan and it didn’t switch from premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Jeromet1969
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-09-29 4:55:29 PM
2019-09-30 1:04:31 AM
ItsEvan_b
Casual Listener
549 Views
1 replies
0 likes

549 Views
1 replies
0 likes

cancelled premium and joined my familys spotify, but went to free

PlanFamily Premium Device(Iphone x + Windows computer)Operating System(iOS 13, Windows 10) My Question or Issueended my premium plan and joined my family's plan. on the subscription site it says Premium family. but on both computer and phone i have f...

burkis132
Newbie
Plan Family Premium Device (Iphone x + Windows computer) Operating System (iOS 13, Windows 10) My Question or Issue ended my premium plan and joined my family's plan.&n...
2019-09-29 7:00:37 PM
2019-09-29 11:14:31 PM
Luan
Spotify Star
472 Views
1 replies
0 likes

472 Views
1 replies
0 likes

Sky Q subscription expired

Hi, I signed up for a free trial through my TV provider but the subscription has now expired and I am no longer with Sky. I'm unable to access my account and my account number is a combination of numbers and letters. I want to sign up to premium but ...

dave8888
Visitor
Hi, I signed up for a free trial through my TV provider but the subscription has now expired and I am no longer with Sky. I'm unable to access my account and my account number is a combinati...
2019-09-29 1:03:45 PM
2019-09-29 6:11:23 PM
AndrewRobs01
Composer
789 Views
1 replies
0 likes

789 Views
1 replies
0 likes

Paying by Paysafecard

PlanFreeCountryNorwayDevicePCOperating SystemWindows 10 My Question or IssueI want to pay for my Spotify Premium by Paysafecard. As I know, It`s available to pay with it in Norway, but I can`t see this option in list of payment methods. Am I doing (u...

Taifin
Casual Listener
Plan Free Country Norway Device PC Operating System Windows 10 My Question or Issue I want to pay for my Spotify Premium by Paysafecard. As I know, It`s available to pay with it in N...
2019-09-23 8:02:34 PM
2019-09-29 11:06:01 AM
Taifin
Casual Listener
1245 Views
4 replies
0 likes

1245 Views
4 replies
0 likes

How do I pay for Premium with a credit card after my trial expired months ago

I've tried upgrading from a free account to premium and when I try to pay for this with my credit card I get a message that I've already had a trial period. I try to change this to make a one off payment for one month and cannot find an option to pay...

seager
Visitor
I've tried upgrading from a free account to premium and when I try to pay for this with my credit card I get a message that I've already had a trial period. I try to change this to make a one off pay...
2019-09-29 3:50:43 AM
2019-09-29 9:47:47 AM
Loxer
Community Legend
484 Views
1 replies
0 likes

484 Views
1 replies
0 likes

Unable to log into account to cancel subscription

PlanPremiumCountryUS My Question or IssueI have a subscription with Spotify that is under another account and am being charged for Premium service. Since the time of the subscription, I have lost all access to the previous email account. I no longer ...

brownnation1
Visitor
Plan Premium Country US My Question or Issue I have a subscription with Spotify that is under another account and am being charged for Premium service. Since the time of the subscription...
2019-09-28 9:50:08 PM
2019-09-29 9:44:22 AM
Loxer
Community Legend
543 Views
1 replies
0 likes

543 Views
1 replies
0 likes

I've subscribed, but the Premium is gone

I've subscirbed my premium since 14th September, it says i get free trial 3 months of Premium, but now the premium is cancelled and i don't do thatPlanFree/PremiumCountryIndonesiaDeviceVivo Y55LOperating SystemAndroid 6.0 My Question or IssueMy Premi...

Fryndazs
Visitor
I've subscirbed my premium since 14th September, it says i get free trial 3 months of Premium, but now the premium is cancelled and i don't do that Plan Free/Premium Country Indonesia Device Vi...
2019-09-28 5:46:34 AM
2019-09-28 4:27:20 PM
Loxer
Community Legend
401 Views
1 replies
0 likes

401 Views
1 replies
0 likes

Problem with payment with card

Hi!I had a Spotify Duo. Yesterday i get information that problem appear problem with payment. I cant do payment with card (i tried with 3 other cards from 3 other Banks). I Contact with the bank, there is no problem from their side. What should i do ...

Jakubiak
Visitor
Hi! I had a Spotify Duo. Yesterday i get information that problem appear problem with payment. I cant do payment with card (i tried with 3 other cards from 3 other Banks). I Contact with the bank, t...
2019-09-24 12:31:10 PM
2019-09-28 4:22:36 PM
GeraDMR
Visitor
672 Views
3 replies
0 likes

672 Views
3 replies
0 likes

Pagamento via Boleto

Realizei o pagamento do meu Premium via boleto e até agora não recebi por e-mail a confirmação de pagamento. O valor já foi debitado de minha conta e estou com o comprovante em mãos.

rayssadfrance
Visitor
Realizei o pagamento do meu Premium via boleto e até agora não recebi por e-mail a confirmação de pagamento. O valor já foi debitado de minha conta e estou com o comprovante em mãos.
2019-09-24 8:47:46 PM
2019-09-28 2:09:17 PM
Bittencourt
Spotify Star
510 Views
2 replies
0 likes

510 Views
2 replies
0 likes

Still locked out of some premium content even though i am a premium member

PlanPremiumCountryCanadaDeviceI attempted on Desktop (windows) and on my Samsung Galaxy s7 edge My Question or IssueI was adding music to my playlist and on several occasions I have come across playlist of music from artists or individual songs that ...

krich
Visitor
Plan Premium Country Canada Device I attempted on Desktop (windows) and on my Samsung Galaxy s7 edge My Question or Issue I was adding music to my playlist and on several occasions I h...
2019-09-27 10:02:10 AM
2019-09-27 12:27:02 AM
Loxer
Community Legend
1687 Views
1 replies
0 likes

1687 Views
1 replies
0 likes

Spotify Family account problem !

PlanFamily until today !CountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI changed today my plan from a Premium to a Family one.I sent the invitation t...

AlexKid1
Regular
Plan Family until today ! Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2019-09-27 12:10:14 PM
2019-09-27 12:26:11 AM
Loxer
Community Legend
558 Views
1 replies
0 likes

558 Views
1 replies
0 likes

6 month trial, phone broke, new phone spotify won't continue subscription

PlanFree/PremiumCountryUSADevice(Samsung Galaxy S10+)Operating System(Android 9) My Question or IssueDownloaded and began 6 month Spotify trial on my Samsung S8+. Phone had to be replaced, but I had a backup made so I restored my settings to a new S1...

60MinuteAbs
Newbie
Plan Free/Premium Country USA Device (Samsung Galaxy S10+) Operating System (Android 9) My Question or Issue Downloaded and began 6 month Spotify trial on my Samsung S8+. Phone ...
2019-09-26 11:32:24 PM
2019-09-27 7:07:14 AM
AndrewRobs01
Composer
411 Views
1 replies
0 likes

411 Views
1 replies
0 likes

Solved!! Keep charging me

Hello guys, I used to have a family plan, and I've cancelled it some time ago. When I checked my credit card history I was keep been charged. Anyone have any idea what I can do?

LeoElicker
Visitor
Hello guys, I used to have a family plan, and I've cancelled it some time ago. When I checked my credit card history I was keep been charged. Anyone have any idea what I can do?
2019-09-26 4:54:09 PM
2019-09-26 6:47:45 PM
Emilia_8
Community Legend
1052 Views
1 replies
0 likes

1052 Views
1 replies
0 likes

Superuser Contribution Any plans for gift cards in India?

Hello there!Just out of curiosity... Are there any plans to introduce gift cards to the Indian market? And if so, is there any estimation as to when this will happen?Thanks!

daniel-dur
Regular
Hello there! Just out of curiosity... Are there any plans to introduce gift cards to the Indian market? And if so, is there any estimation as to when this will happen? Thanks!
2019-09-20 2:15:27 PM
2019-09-26 9:24:42 AM
Peter
Spotify Legend
8480 Views
6 replies
3 likes
Gift Card
Gift Cards
india
Subscription

8480 Views
6 replies
3 likes

Solved!!Superuser Contribution different credit card country

i live in the philippines and Ive been using spotify prem for a year via my mobile carrier. now im subscribing with my sisters credit card from uae. can I use it? or i should use a card from the philippines?

Geetlog
Casual Listener
i live in the philippines and Ive been using spotify prem for a year via my mobile carrier. now im subscribing with my sisters credit card from uae. can I use it? or i should use a card from the phil...
2017-03-21 8:05:21 PM
2019-09-26 9:08:58 AM
Katerina
Spotify Legend
1951 Views
4 replies
0 likes
Account
Premium
Subscription

1951 Views
4 replies
0 likes

Superuser Contribution Country Change Wont Save

Hello, I've recently moved from the US to the UK. I've opened a bank account here, and followed the steps to change country from Spotify (subscriptions, change bank details, change country). But when I go back to check my account, it still says US, n...

1234707274
Newbie
Hello, I've recently moved from the US to the UK. I've opened a bank account here, and followed the steps to change country from Spotify (subscriptions, change bank details, change country). But when...
2019-09-23 7:02:04 PM
2019-09-26 8:59:32 AM
Katerina
Spotify Legend
1443 Views
1 replies
0 likes
save
university

1443 Views
1 replies
0 likes

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