Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
ab01545945
Visitor
84068 Views
50 replies
4 likes

84068 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
19m ago
nacho121
Visitor
10388 Views
24 replies
2 likes

10388 Views
24 replies
2 likes

Got charged for family premium but it's gone

Hello,on May 17th of 2019 I got charged 14,99 euros for our family premium account. But this morning all 5 accounts went from premium to free. We don't know why and we find it strange. I've still got the proof of paying it. I can see it at the subscr...

djbrettboy
Newbie
Hello, on May 17th of 2019 I got charged 14,99 euros for our family premium account. But this morning all 5 accounts went from premium to free. We don't know why and we find it strange. I've still g...
2019-05-28 4:43:51 PM
2019-05-30 9:09:21 AM
OneByBoo
Roadie
272 Views
1 replies
0 likes

272 Views
1 replies
0 likes

“Win Back” offers... how to get one!?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had a Spotify free trial already, but I understand that Spotify has “win back” offers ...

Flowergirlanna
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
2019-05-29 12:14:43 AM
2019-05-30 4:48:03 AM
Billy-J
Spotify Star
1239 Views
1 replies
0 likes

1239 Views
1 replies
0 likes

Hulu subscription got cancelled?

Plan:PremiumCountry: USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, So for the last few years I have been on the student premium plan which included Hul...

patrickyvillar
Newbie
Plan: Premium Country: USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2019-05-30 2:49:37 AM
2019-05-30 4:46:50 AM
Billy-J
Spotify Star
556 Views
1 replies
0 likes
Hulu
Hulu-spotify
Subscription

556 Views
1 replies
0 likes

Premium Account with Hulu

Hello, I have the Individual Premium Plan in the USA. I am trying to find out if I had to enable the Hulu account during the promotional period and since that period is now closed if I am no longer able to activate the Hulu subscription. I can't find...

gnp_4ur-5p004
Casual Listener
Hello, I have the Individual Premium Plan in the USA. I am trying to find out if I had to enable the Hulu account during the promotional period and since that period is now closed i...
2019-05-28 11:40:19 PM
2019-05-29 10:28:54 PM
Billy-J
Spotify Star
553 Views
3 replies
0 likes

553 Views
3 replies
0 likes

Superuser Contribution I need steps how to subscribe premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Forthjae
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-05-28 3:29:28 PM
2019-05-29 2:27:46 PM
Katerina
Spotify Legend
676 Views
5 replies
0 likes
steps

676 Views
5 replies
0 likes

Cant download Songs

Good Morning, I am from Germany and I am not able to download Songs for 2 days now. Premium is activated (It says so in the Website, it is the Student version). And as far as I see, the other premium Features like skip, like or choose a Free Song of ...

backfisch_2_go
Newbie
Good Morning, I am from Germany and I am not able to download Songs for 2 days now. Premium is activated (It says so in the Website, it is the Student version). And as far as I see, the other premium...
2019-05-29 7:19:45 AM
2019-05-29 1:52:56 PM
OneByBoo
Roadie
326 Views
1 replies
0 likes

326 Views
1 replies
0 likes

Solved!! Family Subscription denied

PlanFree/PremiumCountryAustriaDeviceS8Operating SystemSome Android My Question or IssueHi, i forgot to enter verify my adress. I got switched to a free account. My wife send me an invitation again, but I cannot enter the family anymore and just get a...

triarier
Regular
Plan Free/Premium Country Austria Device S8 Operating System Some Android My Question or Issue Hi, i forgot to enter verify my adress. I got switched to a free account. ...
2019-05-28 3:47:39 PM
2019-05-29 1:34:42 PM
Luan
Spotify Star
1345 Views
9 replies
0 likes

1345 Views
9 replies
0 likes

Solved!!Superuser Contribution SI SE ME ACABA EL PREMIUM... PUEDO SEGUIR ESCUCHANDO MI MÚSICA DESCARGADA?

Mi pregunta o problemaQuiero saber si una vez dado de baja el premium podre seguir escuchando mi musica descargada

Andru781
Newbie
Mi pregunta o problema Quiero saber si una vez dado de baja el premium podre seguir escuchando mi musica descargada
2019-05-27 6:47:22 AM
2019-05-29 9:22:12 AM
Jemi
Spotify Legend
5652 Views
1 replies
0 likes

5652 Views
1 replies
0 likes

Annual membership gift

Hello, I would like to purchase a 1 year membership for a friend.I have his email address to setup an account, but where on your website do I click to setup annual account ?

jb_xyz
Newbie
Hello, I would like to purchase a 1 year membership for a friend. I have his email address to setup an account, but where on your website do I click to setup annual account ?
2019-05-29 3:58:54 AM
2019-05-29 6:58:53 AM
OneByBoo
Roadie
557 Views
1 replies
0 likes

557 Views
1 replies
0 likes

can't connect to hulu

ive had premium for years now, and am just trying to connect to hulu. half hour later , im still getting no clear way of doing it. Some comments have said to go to "my services" part of my account page, but i don't see any such "my services link" aft...

boogiethedog
Newbie
ive had premium for years now, and am just trying to connect to hulu. half hour later , im still getting no clear way of doing it. Some comments have said to go to "my services" part of m...
2019-05-28 6:57:04 PM
2019-05-28 9:57:07 PM
Bethany_Dawn
Community Legend
502 Views
1 replies
1 likes

502 Views
1 replies
1 likes

Solved!! Premium for students: No answer!

So I tried applying for premium for students.. after filling in all the boxes, they said they would let me know if my application is approved in 2 or 3 days. It's a week after my application and I still didn't hear anything from Spotify. I'm paying 9...

Amber29
Newbie
So I tried applying for premium for students.. after filling in all the boxes, they said they would let me know if my application is approved in 2 or 3 days. It's a week after my application and I st...
2019-05-28 3:59:39 PM
2019-05-28 4:36:42 PM
Luan
Spotify Star
368 Views
1 replies
0 likes

368 Views
1 replies
0 likes

Spotify charged me twice a month for a long time!

So i just noticed (shame on me, i know) that spotify has been charging me twice a month for the monthly plan (20 INS / month) every 14 and 27 of each month for the past 11 months. Is there a reason for that?! and how can i solve it? Thank you.

GabiArzu
Newbie
So i just noticed (shame on me, i know) that spotify has been charging me twice a month for the monthly plan (20 INS / month) every 14 and 27 of each month for the past 11 months. Is there a...
2019-05-28 2:40:29 PM
2019-05-28 3:06:54 PM
A_Musicophile
Community Legend
477 Views
1 replies
0 likes

477 Views
1 replies
0 likes

adding partner to premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I have spotify premium and have added my son with no issue. But when i try to add my wife ...

det3880
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I ha...
2019-05-28 4:47:49 AM
2019-05-28 2:57:27 PM
Billy-J
Spotify Star
305 Views
1 replies
0 likes

305 Views
1 replies
0 likes

Assinei plano por boleto e não liberou

Assinei o plano Premium por boleto, debitou da minha conta chegou a confirmação no email, quando clico para confirmar me direciona para minha conta, porém aparece que está free ainda.

Thai3
Newbie
Assinei o plano Premium por boleto, debitou da minha conta chegou a confirmação no email, quando clico para confirmar me direciona para minha conta, porém aparece que está free ainda.
2019-05-27 11:33:36 PM
2019-05-28 2:33:31 PM
Bittencourt
Spotify Star
245 Views
1 replies
0 likes

245 Views
1 replies
0 likes

Superuser Contribution Got charged twice this month

PlanPremiumCountryUSADeviceiPhone Operating SystemiOS My Question or IssueI got charged the 6th of this month and now the 19th. Why? And it constantly pops up that I haven't paid when I obviously have.

Trapzilla
Casual Listener
Plan Premium Country USA Device iPhone Operating System iOS My Question or Issue I got charged the 6th of this month and now the 19th. Why? And it constantly pops up that I hav...
2019-05-19 9:02:28 PM
2019-05-28 10:31:41 AM
Peter
Spotify Legend
514 Views
3 replies
0 likes

514 Views
3 replies
0 likes

One of family member suddenly become non-premium account

PlanPremiumCountryMalaysia DeviceS10plusOperating SystemAndroid My Question or IssueOne of my family members suddenly become non-premium. We've been subscribing premium account since Sept 2018. His login email is still the same as in the family premi...

shashaarif89
Newbie
Plan Premium Country Malaysia Device S10plus Operating System Android My Question or Issue One of my family members suddenly become non-premium. We've been subscribing premiu...
2019-05-28 5:35:01 AM
2019-05-28 7:06:10 AM
OneByBoo
Roadie
426 Views
1 replies
0 likes

426 Views
1 replies
0 likes

Spotify Premium Renews on ?

My Spotify premium was supposed to end on May 17 as I have $0 in my bank account, however, I keep getting notifications that my premium is supposed to end although I still have it. I check my subscription page and see that my Spotify renews on “?” I ...

alexpb720
Newbie
My Spotify premium was supposed to end on May 17 as I have $0 in my bank account, however, I keep getting notifications that my premium is supposed to end although I still have it. I check my subscri...
2019-05-27 12:29:27 AM
2019-05-28 2:24:43 AM
Billy-J
Spotify Star
392 Views
1 replies
0 likes

392 Views
1 replies
0 likes

Premium changed by hacker

I originally purchased spotify premium for only myself. Someone ended up getting into my account and upgraded my account from regular premium to family premium so they could steal off of what I paid for. The deal I bought was $9.99 for 3 months, howe...

Soulfrog212
Newbie
I originally purchased spotify premium for only myself. Someone ended up getting into my account and upgraded my account from regular premium to family premium so they could steal off of what I paid ...
2019-05-27 1:51:44 PM
2019-05-27 6:41:54 PM
Billy-J
Spotify Star
411 Views
1 replies
0 likes

411 Views
1 replies
0 likes

Solved!! SPOTIFY STOLE FROM ME

I have had the student membership for a while and all of the sudden it expired without my knowledge. spotify went ahead and charged me WITHOUT NOTICE the full price for the past 6 months. this is absolutely disgusting and schmmy of them for STEALING ...

sppotifyisscum
Newbie
I have had the student membership for a while and all of the sudden it expired without my knowledge. spotify went ahead and charged me WITHOUT NOTICE the full price for the past 6 months. this is abs...
2019-05-27 3:43:58 AM
2019-05-27 11:02:45 AM
OneByBoo
Roadie
448 Views
1 replies
0 likes

448 Views
1 replies
0 likes

Pay via Klarna as Austrian

Hey, I'm really wanna try out the 3 months premium trial but I could only pay via Klarna but Spotify doesn't seem to have that option for Austria. So, if I change the country I'm in to Germany and pay with Klarna and then change back to Austria, will...

enyOs
Newbie
Hey, I'm really wanna try out the 3 months premium trial but I could only pay via Klarna but Spotify doesn't seem to have that option for Austria. So, if I change the country I'm in to Germany and pa...
2019-05-23 7:22:04 PM
2019-05-27 7:11:53 AM
OneByBoo
Roadie
285 Views
1 replies
0 likes

285 Views
1 replies
0 likes

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