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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19665 Views
  • 27 replies
  • 4 likes
  • 19665 Views
  • 27 replies
  • 4 likes

Spotify won't accept my money...15 times :D

Ok guys, an apple music subscriber here.Have been trying to subcribe to spotify with 2 different debit cards and none gets accepted. Same happened over a year ago. It only says payment not accepted and redirects me to some stupid page where I do not ...

  • Casual Listener
  • Ok guys, an apple music subscriber here. Have been trying to subcribe to spotify with 2 different debit cards and none gets accepted. Same happened over a year ago. It only says payment not accepted...
  • Luan
  • Spotify Star
  • 680 Views
  • 3 replies
  • 1 likes
  • 680 Views
  • 3 replies
  • 1 likes

Cant Subscribe to premium with allready used payment method

HelloWhen trying to purchuase premium for my account a message appears telling me that i am not eligible for the 3 month free trial however i can still purchase a premium subscription.That happens because i have aready used this payment method on an ...

  • Casual Listener
  • Hello When trying to purchuase premium for my account a message appears telling me that i am not eligible for the 3 month free trial however i can still purchase a premium subscription.That happens ...
  • Luan
  • Spotify Star
  • 1129 Views
  • 5 replies
  • 0 likes
  • 1129 Views
  • 5 replies
  • 0 likes

Add family member while traveling

PlanPremimum FamilyCountryUSA/PhilippinesDeviceiPhone 10Operating SystemIOS My Question or IssueI live in the USA but I travel 3-6 months out of the year in Asia. I am in Asia right now and Spotify works fine but I want to upgrade to the family plan ...

  • Casual Listener
  • Plan Premimum Family Country USA/Philippines Device iPhone 10 Operating System IOS   My Question or Issue I live in the USA but I travel 3-6 months out of the year in Asia. I am in Asi...
  • Dogcow
  • Casual Listener
  • 850 Views
  • 1 replies
  • 0 likes
  • 850 Views
  • 1 replies
  • 0 likes

certain tracks and albums not available for premium for family

PlanPremium for familyCountryNorwayDeviceAsus ZenfoneOperating SystemAndroid My Question or IssueI have Premium for Family subscription, however some tracks or albums seem unavailable for me, they appear to be a "Premium feature" - shown in the pictu...

  • Casual Listener
  • Plan Premium for family Country Norway Device Asus Zenfone Operating System Android   My Question or Issue I have Premium for Family subscription, however some tracks or albums seem un...
  • Jacob
  • Community Legend
  • 661 Views
  • 5 replies
  • 0 likes
  • 661 Views
  • 5 replies
  • 0 likes

I bought a Hulu subscription how do I connect it with my Spotify account? I am a student

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

Spotify increased how much it was charging without telling me.

PlanPremiumCountryUK My Question or IssueI am currently a student and have been for a few years. I was previously being charged £5/month for premium, however without alerting me this was increased to £10/month for April, May, June, July, August and S...

  • Newbie
  •   Plan Premium Country UK   My Question or Issue I am currently a student and have been for a few years. I was previously being charged £5/month for premium, however without alerting...
  • Luan
  • Spotify Star
  • 784 Views
  • 1 replies
  • 0 likes
  • 784 Views
  • 1 replies
  • 0 likes

Account not being accepted by hulu

Student PremiumU.S. Macbook Pro Operating SystemiOS 10 My Question or IssueI had a student subscription and just renewed it today. I had to change email addresses because i transfered colleges. When I went to activate hulu, it said accounts for both ...

  • Newbie
  •   Student Premium U.S.   Macbook Pro   Operating System iOS 10   My Question or Issue I had a student subscription and just renewed it today. I had to change email addre...
  • Luan
  • Spotify Star
  • 628 Views
  • 1 replies
  • 0 likes
  • 628 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify and Galaxy S10 don't work together

I have a Samsung Galaxy S10. I have Spotify Premium. I'm in the USA. I go to the gym, start a song, press the button to put the phone to "sleep" (or at least the screen) like I've done on every phone since the S6, and Spotify will stop playing. Yes, ...

  • Visitor
  • I have a Samsung Galaxy S10. I have Spotify Premium. I'm in the USA. I go to the gym, start a song, press the button to put the phone to "sleep" (or at least the screen) like I've done on every phone...
  • Luan
  • Spotify Star
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

HELP! Please, i have just joined 3 free months, what happens if i cancel the suscription right now?

What happens if i press cancel the suscription right now? I will keep the trial service Premium these 3 months?

  • Visitor
  • What happens if i press cancel the suscription right now? I will keep the trial service Premium these 3 months?  
  • Luan
  • Spotify Star
  • 640 Views
  • 1 replies
  • 0 likes
  • 640 Views
  • 1 replies
  • 0 likes

spotify premium valid to may '20 win 10 won't play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 677 Views
  • 1 replies
  • 0 likes
  • 677 Views
  • 1 replies
  • 0 likes

Spotify do not cancel my account

In June I subscribe Spotify using the 3 months premium offer. When it finishes, if you don't cancel your subscription, automatically you pay for premium which cost 9.99 euros. I cancelled my subscription but Spotify didn't notice that, so when the of...

  • Visitor
  • In June I subscribe Spotify using the 3 months premium offer. When it finishes, if you don't cancel your subscription, automatically you pay for premium which cost 9.99 euros. I cancelled m...
  • Billy-J
  • Spotify Star
  • 635 Views
  • 1 replies
  • 1 likes
  • 635 Views
  • 1 replies
  • 1 likes

Premium Plan deceiving to newbie

PlanPremiumCountryCanadaDeviceDesktop ComputerOperating SystemWindows 10 I am new to Spotify and signed up to Premium thinking I could download songs to my computer via the Spotify program. HOWEVER I can't! I wanted to burn them to CD for my car but ...

  • Visitor
  •   Plan Premium Country Canada Device Desktop Computer Operating System Windows 10   I am new to Spotify and signed up to Premium thinking I could download songs to my computer via...
  • Billy-J
  • Spotify Star
  • 1096 Views
  • 1 replies
  • 0 likes
  • 1096 Views
  • 1 replies
  • 0 likes

Subscription mistake

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. I need help transfering a free three month subscription to my account. Without noticin...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. ...
  • Billy-J
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Why my account changed to free?

Hi there,Firstable; Why there is no contact form/chat with expert or help phone? I have a big issue. My account changed to free before a mounth.I register with 3 mounths free by mobile operator service. And opererator charged fee to me. I can not tou...

  • Visitor
  • Hi there, Firstable; Why there is no contact form/chat with expert or help phone?   I have a big issue. My account changed to free before a mounth. I register with 3 mounths free by mobile o...
  • Billy-J
  • Spotify Star
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription switched to montly

Plan Premium Country Malaysia Device Samsung A50 Operating System Windows 10 My Question or Issue I subscribed to the 14.90 for 3 months offer and subsequently it was charged accordingly. However, I got a message this morning that my subscription amo...

  • Casual Listener
  • Plan Premium Country Malaysia Device Samsung A50 Operating System Windows 10   My Question or Issue I subscribed to the 14.90 for 3 months offer and subsequently it was charg...
  • Katerina
  • Spotify Legend
  • 780 Views
  • 3 replies
  • 0 likes
  • 780 Views
  • 3 replies
  • 0 likes

Moving from Spotify Premium iTunes to Spotify Premium Family

Tired of my kids logging into my account and taking over Spotify when Im listening so need to get everyone their own account. Currently a Spotify Premium user signed up through iTunes. It will not let me upgrade to Family Premium. Went directly to Sp...

  • Visitor
  • Tired of my kids logging into my account and taking over Spotify when Im listening so need to get everyone their own account. Currently a Spotify Premium user signed up through iTunes. It will not le...
  • Jacob
  • Community Legend
  • 595 Views
  • 1 replies
  • 0 likes
  • Spotify Premium Family problem
    Spotify Premium iTunes
  • 595 Views
  • 1 replies
  • 0 likes

Arreter spotify premium sans avoir acces au compte

Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight to read)Bonjour, je m'en remets a vous car je suis desespere. J'aimerais savoir si il etait possible d'arreter mon compte spotify Premium sans y avoir acces car j'ai perdu mes i...

  • Newbie
  • Bonjour, je m'en remets a vous car je suis desespere. J'aimerais savoir si il etait possible d'arreter mon compte spotify Premium sans y avoir acces car j'ai perdu mes identifiants et le mot de passe...
  • osornios
  • Spotify Star
  • 572 Views
  • 1 replies
  • 0 likes
  • 572 Views
  • 1 replies
  • 0 likes

No puedo agregar otras tablets y IPad al plan familiar

No es posible no haya quien atienda. Contrate el Plan Familiar y no puedo agregar mis otros equipos para oir musica en diferentes areas de la casa. y NADIE le importa, no es posible ni un callcenter,

  • Newbie
  • No es posible no haya quien atienda. Contrate el Plan Familiar y no puedo agregar mis otros equipos para oir musica en diferentes areas de la casa. y NADIE le importa, no es posible ni un callcenter,
  • osornios
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Cuenta nueva de Plan Familiar por cambio de vivienda

Hola a todos. Estoy suscrito actualmente al plan familiar, cancele mi suscripcion y renove la misma recientente, debido a que Spotify elimino a mi familia del plan. Lei en la comunidad que la unica forma de cambiar mi direccion de vivienda, ya que me...

  • Newbie
  • Hola a todos.   Estoy suscrito actualmente al plan familiar, cancele mi suscripcion y renove la misma recientente, debido a que Spotify elimino a mi familia del plan.   Lei en la comuni...
  • osornios
  • Spotify Star
  • 668 Views
  • 1 replies
  • 0 likes
  • 668 Views
  • 1 replies
  • 0 likes