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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5213 Views
  • 23 replies
  • 2 likes
  • 5213 Views
  • 23 replies
  • 2 likes

Superuser Contribution Ok, I did what you asked to get a proper billing date, but it chose the wrong date when signing up??

PlanPremium FamilyCountry DenmarkDeviceAndroid, Google HomeOperating SystemAndroid 9 My Question or IssueSo as per your stupid system (yes, I'm NOT impressed), it isn't possible to change the payment date.The only thing I could do, was to unsubscribe...

  • Casual Listener
  • Plan Premium Family Country  Denmark Device Android, Google Home Operating System Android 9   My Question or Issue So as per your stupid system (yes, I'm NOT impressed), it isn't ...
  • Jemi
  • Spotify Legend
  • 995 Views
  • 2 replies
  • 0 likes
  • 995 Views
  • 2 replies
  • 0 likes

Cancelling Subscription after a couple of months

I want to cancel my subscription on my old account which i still use due to having premium but i bought it for the year a couple of months ago, if i cancel it now will i get a refund or am i a lost cause?

  • Newbie
  • I want to cancel my subscription on my old account which i still use due to having premium but i bought it for the year a couple of months ago, if i cancel it now will i get a refund or am i a lost c...
  • Brunelicia
  • Community Legend
  • 566 Views
  • 2 replies
  • 0 likes
  • 566 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Deleted Old Account, Still Getting Charged

My Question or IssueI was on a previous account, however, I have since deleted the account, but I am still being charged for it. Help!

  • Casual Listener
  • My Question or Issue I was on a previous account, however, I have since deleted the account, but I am still being charged for it. Help!
  • Brunelicia
  • Community Legend
  • 1398 Views
  • 6 replies
  • 0 likes
  • 1398 Views
  • 6 replies
  • 0 likes

Bolivia

No puedo realizar el pago ni por mi tarjeta de debito, credito ni paypal! Tengo que cancelar ya no mas! Que esta pasando

  • Newbie
  • No puedo realizar el pago ni por mi tarjeta de debito, credito ni paypal! Tengo que cancelar ya no mas! Que esta pasando 
  • OneByBoo
  • Roadie
  • 958 Views
  • 1 replies
  • 0 likes
  • 958 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify India UPI Payment not showing for 12 months Plan

PlanPremiumCountry IndiaDevicePixel 3Operating SystemAndroid Pie My Question or Issue Recently Spotify was launched in India. I verified my Student status via SheerID. Now when I go to pay for the Premium it shows that UPI is available as an option. ...

  • Casual Listener
  • Plan Premium Country  India Device Pixel 3 Operating System Android Pie   My Question or Issue  Recently Spotify was launched in India. I verified my Student status via Sheer...
  • arnoldxt9
  • Casual Listener
  • 3763 Views
  • 5 replies
  • 7 likes
  • Payment
    Premium
    Spotify India
    UPI
  • 3763 Views
  • 5 replies
  • 7 likes

Me hacen cargos y no tengo conocimiento de haber hecho ninguna suscripción.

My Question or Issue No se quien o como se formó una suscripcion a mi nombre, que provoca cargos mensuales a mi TC. Podría conocewr quien, como y a que equipo llega la suscripcion.Estos son los datos que cargan a TC: ADYENMX*SPOTIFY * 99.00 RFC: RSM ...

  • Newbie
  •     My Question or Issue No se quien o como se formó una suscripcion a mi nombre, que provoca cargos mensuales a mi TC. Podría conocewr quien, como  y a que equipo llega la suscripci...
  • Brunelicia
  • Community Legend
  • 1170 Views
  • 1 replies
  • 0 likes
  • 1170 Views
  • 1 replies
  • 0 likes

skipping songs

PlanPremiumCountryCanada Samsung Galaxy 9+Operating SystemAndroid Oreo My Question or Issue Hi!!!! for some reason a few days ago my spotify will no longer let me skip songs from the lock screen OR when its connected to my vehicle bluetooth. is there...

  • Casual Listener
  • Plan Premium Country Canada  Samsung Galaxy 9+ Operating System Android Oreo   My Question or Issue  Hi!!!! for some reason a few days ago my spotify will no longer let m...
  • Bittencourt
  • Spotify Star
  • 548 Views
  • 3 replies
  • 0 likes
  • Help
    skip songs
  • 548 Views
  • 3 replies
  • 0 likes

Solved!! Charged during trial period

I recently signed up for a 3 month trial and during both the second and third month of it I was still charged 14.99. I have just cancelled the subscription, but would like to be refunded the other two charges. Thank you

  • Newbie
  •     I recently signed up for a 3 month trial and during both the second and third month of it I was still charged 14.99.  I have just cancelled the subscription, but would like to be...
  • Luan
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Premium gift card pin doesn't work

PlanPremiumCountry Finland DeviceHonor 10 My Question or Issue I purchased a gift card to continue my Premium subscription. I do this every 6 months. The card was activated in the store, I have the receipt indication the activation, as well as the ac...

  • Casual Listener
  • Plan Premium Country Finland   Device Honor 10   My Question or Issue  I purchased a gift card to continue my Premium subscription. I do this every 6 months. The card was act...
  • Brunelicia
  • Community Legend
  • 1947 Views
  • 3 replies
  • 0 likes
  • 1947 Views
  • 3 replies
  • 0 likes

Solved!! Charged, but I don't know account details

Hello, I am automatically charged for premium for the account that I do not use. However, I am unable to cancel subscribtion, because I don't know on who this account is registered on, what are its email adress or password. What now? Latest bank tran...

  • Casual Listener
  •   Hello,   I am automatically charged for premium for the account that I do not use. However, I am unable to cancel subscribtion, because I don't know on who this account is registered o...
  • Bittencourt
  • Spotify Star
  • 4925 Views
  • 5 replies
  • 0 likes
  • 4925 Views
  • 5 replies
  • 0 likes

free account but spotify takes me money

None of the below information is required. PlanFreeCountry FranceDevice Samsung s8 My Question or Issue spotify takes me money while I have a free account. I have already read the articles about this and I have no other accounts. I want to be refunde...

  • Visitor
  • None of the below information is required.  Plan Free Country  France Device  Samsung s8   My Question or Issue  spotify takes me money while I have a free account...
  • Bittencourt
  • Spotify Star
  • 641 Views
  • 8 replies
  • 0 likes
  • 641 Views
  • 8 replies
  • 0 likes

Superuser Contribution Cannot Start Free Trial

Just Today Spotify was launched in India, many of my friends were able to subscribe to premium trial. But I cannot. I used my International Debit Card. Even my friends tried it with their bank debit cards, it worked, but not in my case.PlanFreeCountr...

  • Visitor
  • Just Today Spotify was launched in India, many of my friends were able to subscribe to premium trial. But I cannot. I used my International Debit Card. Even my friends tried it with their bank debit ...
  • Peter
  • Spotify Legend
  • 522 Views
  • 7 replies
  • 3 likes
  • 522 Views
  • 7 replies
  • 3 likes

Solved!! Pagamento via Boleto - Brasil

PlanFree/PremiumCountryBrasil Device(iPhone Operating System(iOS 12) My Question or Issue Minha assinatura acabou e gostaria de renová-la, mas não encontro a opção de pagamento com boleto (minha última assinatura foi paga dessa forma). Meu plano é re...

  • Newbie
  • Plan Free/Premium Country Brasil  Device (iPhone 😎 Operating System (iOS 12)   My Question or Issue  Minha assinatura acabou e gostaria de renová-la, mas não encontro a opçã...
  • Brunelicia
  • Community Legend
  • 571 Views
  • 3 replies
  • 0 likes
  • 571 Views
  • 3 replies
  • 0 likes

Solved!! inquiries re: Gift Card for Premium

PlanPremiumCountry CanadaDeviceiphone 6plus and hp laptopOperating Systemios something and windows 10 My Question or Issue I've really wanted to get spotify premium for some time now. I could not connect it to my debit account, however, so I went and...

  • Casual Listener
  • Plan Premium Country  Canada Device iphone 6plus and hp laptop Operating System ios something and windows 10   My Question or Issue  I've really wanted to get spoti...
  • Keanu_C
  • Community Legend
  • 1261 Views
  • 3 replies
  • 0 likes
  • Gift Card
    Premium
  • 1261 Views
  • 3 replies
  • 0 likes

Nice

IdkNone of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • IdkNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan   Operating System (iOS 10, Android Oreo, Windows 10,etc.)...
  • Brunelicia
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

album limit on free account

PlanFree/PremiumCountry UK Device(iPhone 8 plus)Operating System(iOS 12.1.4) My Question or Issue hi, i'm in the process of cancelling my account from premium to free, as i want to change the date i'm billed on, what is the album limit on a free acco...

  • Visitor
  •   Plan Free/Premium Country UK   Device (iPhone 8 plus) Operating System (iOS 12.1.4)   My Question or Issue   hi,  i'm in the process of cancelling my account fr...
  • Brunelicia
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Music does not play, "open.spotify.com" does not work.

PlanPremiumCountry United KingdomDevicePCOperating SystemWindows and Linux My Question or Issue When I click "Play" ona track, every thing looks like its fine and paying, but there is no sound. When I go to Chome it says ..."This site can’t be reache...

  • Casual Listener
  • Plan Premium Country  United Kingdom Device PC Operating System Windows and Linux   My Question or Issue  When I click "Play" ona  track, every thing looks like its fine...
  • Bittencourt
  • Spotify Star
  • 340 Views
  • 4 replies
  • 0 likes
  • 340 Views
  • 4 replies
  • 0 likes

I have bought Spotify Premium but I can’t connect to my premium

PlanFree/Premium idkCountry TurkeyDeviceiPhone 6sOperating SystemiOS10 Hello Spotify ; First of all I did not find that where I should open this topic. I am sory about. When I was in 10 January, I bought Spotify Free Premium for 3 monts in applicatio...

  • Newbie
  • Plan Free/Premium idk Country  Turkey Device iPhone 6s Operating System iOS10    Hello Spotify ;   First of all I did not find that where I should open this topic. I am...
  • Bittencourt
  • Spotify Star
  • 796 Views
  • 2 replies
  • 0 likes
  • 796 Views
  • 2 replies
  • 0 likes

Subsciption failed but card charged

PlanFree / PremiumCountry IndiaDeviceRedmi Note 5Operating SystemAndroid My Question or Issue On March 3, I tried subscribing to Spotify Premium with my visa card. I was taken to my bamk authorisation page to complete the transaction, which I did. Bu...

  • Casual Listener
  • Plan Free / Premium Country  India Device Redmi Note 5 Operating System Android   My Question or Issue  On March 3, I tried subscribing to Spotify Premium with my visa card. ...
  • swaraj861
  • Casual Listener
  • 313 Views
  • 2 replies
  • 1 likes
  • 313 Views
  • 2 replies
  • 1 likes

Solved!! Oferta en Facebook 12 meses por $199

PlanFree/PremiumCountry MéxicoDeviceNote 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Alguien sabe algo de promoción 12 meses Premium por $199 qsue aparece a traves de Facebook, que se puede hacer al respecto si se su...

  • Newbie
  • Plan Free/Premium Country  México Device Note 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Alguien sabe algo de promoción 12 meses ...
  • Luan
  • Spotify Star
  • 25260 Views
  • 1 replies
  • 6 likes
  • 25260 Views
  • 1 replies
  • 6 likes