Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
amgb20
Casual Listener
108420 Views
70 replies
9 likes

108420 Views
70 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Thursday
Mariia-cz
Casual Listener
13315 Views
26 replies
2 likes

13315 Views
26 replies
2 likes

I do not see the offer of 6 months for free in my s10e

PlanFree/PremiumCountryChileDevice(Galaxy S10e)Operating System(Android 9) My Question or IssueHello, I bought the samsung galaxy s10e in May in the United States, but when I returned to Chile I did not see the 6-month offer of spotify premium for fr...

MAlpha
Casual Listener
Plan Free/Premium Country Chile Device (Galaxy S10e) Operating System (Android 9) My Question or Issue Hello, I bought the samsung galaxy s10e in May in the United States, but when I...
2019-07-09 5:03:43 AM
2019-07-10 7:07:24 PM
Billy-J
Spotify Star
1304 Views
7 replies
0 likes

1304 Views
7 replies
0 likes

Solved!! Making a new account

I made an account to use spotfiy for free with my real email but didn't think i would stick with it so I used a fake name and i cant change my name so I wonder if i can delete my account and create a new one but also if it would ruin my student disco...

7rye9l8us00ornc
Casual Listener
I made an account to use spotfiy for free with my real email but didn't think i would stick with it so I used a fake name and i cant change my name so I wonder if i can delete my account and create a...
2019-07-10 6:40:21 PM
2019-07-10 6:49:11 PM
7rye9l8us00ornc
Casual Listener
863 Views
2 replies
0 likes
faulty
Student

863 Views
2 replies
0 likes

Gift Cards

PlanFree/PremiumCountryCanadaDevice(iPhone XROperating System(iOS 10 My Question or IssueI no longer have a debit/mastercard so my premium was cancelled. I purchased a $30 gift card and, everytime I try to enter it in, it says there is an error. I do...

leeplusanne
Visitor
Plan Free/Premium Country Canada Device (iPhone XR Operating System (iOS 10 My Question or Issue I no longer have a debit/mastercard so my premium was cancelled. I purchased a ...
2019-07-10 5:24:36 PM
2019-07-10 6:00:04 PM
OneByBoo
Roadie
534 Views
1 replies
0 likes

534 Views
1 replies
0 likes

Solved!! Payment failed, but still charge in credit card

PlanPremiumCountryIndonesiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, today is the extension of my subscription. I get an email that my payment failed. B...

ferdianakbar
Newbie
Plan Premium Country Indonesia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, to...
2019-07-10 12:54:10 PM
2019-07-10 4:56:26 PM
Luan
Spotify Star
808 Views
1 replies
0 likes
Subscription

808 Views
1 replies
0 likes

Solved!! Payment problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy balance has been deducted 129 thb for premium package on 1 july 2019 but today I got an e-...

NICFORCE
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My bala...
2019-07-10 2:30:45 PM
2019-07-10 4:24:40 PM
Luan
Spotify Star
643 Views
1 replies
0 likes

643 Views
1 replies
0 likes

Superuser Contribution Spotify premium 3 months trial at 0.99$ per month

PlanPremiumCountryCanadaDeviceGoogle Pixel 3xlOperating SystemAndroid My Question or IssueI received an ad for free premium trial for 0.99$ per month for first 3 months. I subscribed it and made the payment and it deducted 10.99$( 9.99$ + 1$ tax) whi...

vasujain2710
Casual Listener
Plan Premium Country Canada Device Google Pixel 3xl Operating System Android My Question or Issue I received an ad for free premium trial for 0.99$ per month for first 3 months. I su...
2019-06-26 12:10:15 AM
2019-07-10 1:55:26 PM
Peter
Spotify Legend
6019 Views
7 replies
0 likes

6019 Views
7 replies
0 likes

Superuser Contribution One-time payment.

Hi,Why does the one-time payment for 3 months cost more than the monthly payment?

Screen Shot 2019-07-03 at 10.15.21 AM.png

tyson_truong
Casual Listener
Hi, Why does the one-time payment for 3 months cost more than the monthly payment?
2019-07-03 5:17:14 AM
2019-07-10 1:54:31 PM
Peter
Spotify Legend
8622 Views
3 replies
0 likes

8622 Views
3 replies
0 likes

Superuser Contribution Russian Pricing Terms and account migration

Hey there! I've been using Spotify for a couple years now. Though i live in Moscow, Russia, where Spotify doesnt officially represented at the moment, i managed to pay for my Premium via my friend's american credit card and install Spotify on my phon...

Vlad1990
Casual Listener
Hey there! I've been using Spotify for a couple years now. Though i live in Moscow, Russia, where Spotify doesnt officially represented at the moment, i managed to pay for my Premium via my friend's ...
2019-07-06 8:59:20 PM
2019-07-10 1:51:16 PM
Peter
Spotify Legend
1763 Views
3 replies
0 likes
Premium
Russia

1763 Views
3 replies
0 likes

Superuser Contribution I updated the payment method, but there is a note that I owe

I updated my paymend method and my bank retained double, anyway, I still see the red sign saying. Who can I contact to get help? This platform doesn't help at all.

juanpablogut_sa
Newbie
I updated my paymend method and my bank retained double, anyway, I still see the red sign saying. Who can I contact to get help? This platform doesn't help at all.
2017-10-18 7:03:56 PM
2019-07-10 11:12:26 AM
Katerina
Spotify Legend
610 Views
1 replies
0 likes

610 Views
1 replies
0 likes

Spotify doesn't work probably when playing music and always interrupt the voice call on another app

Hi, I am the Premium user and recently I have trouble with Spotify keeps cutting off on my device. One minute it plays fine and then next, it stops and won't start again. I have been uninstalled and reinstalled the Spotify but it doesn't help at all....

norrislkw
Visitor
Hi, I am the Premium user and recently I have trouble with Spotify keeps cutting off on my device. One minute it plays fine and then next, it stops and won't start again. I have been un...
2019-07-10 3:46:19 AM
2019-07-10 4:24:52 AM
Billy-J
Spotify Star
733 Views
1 replies
2 likes

733 Views
1 replies
2 likes

I am 'not eligable' for a standard premium subscription?

PlanPremiumCountryUKDeviceSamsung S9 My Question or Issueapparently theres an issue with my payment, when I go to fix it I'm told that I'm not eligible for the standard, non-family, pay monthly subscription? I cant afford the family subscription! I'm...

leekrissmith
Casual Listener
Plan Premium Country UK Device Samsung S9 My Question or Issue apparently theres an issue with my payment, when I go to fix it I'm told that I'm not eligible for the standard, non-fami...
2019-07-10 2:08:43 AM
2019-07-10 3:35:50 AM
Billy-J
Spotify Star
551 Views
1 replies
0 likes

551 Views
1 replies
0 likes

Wrong plan choosed

Hello,My credit card number changed this month and a pop up appeared on my phone telling me to renew it. I've done it but it changed my Premium plan to a Family one. What can I do to change my plan and be billed for a premium plan instead of a family...

Liant
Visitor
Hello, My credit card number changed this month and a pop up appeared on my phone telling me to renew it. I've done it but it changed my Premium plan to a Family one. What can I do to change my plan...
2019-07-10 1:23:59 AM
2019-07-10 3:32:16 AM
Billy-J
Spotify Star
469 Views
1 replies
0 likes

469 Views
1 replies
0 likes

Solved!! Question

Planatm Free but I would like to buy PremiumCountry Germany DevicePC and iPhone 6s+Operating SystemWindows 10 My Question or Issue First on german then on english: Meine Frage ist derzeit ist mein Konto nicht abgedeckt für Spotify Premium, wenn ich m...

Domme6789
Music Fan
Plan atm Free but I would like to buy Premium Country Germany Device PC and iPhone 6s+ Operating System Windows 10 My Question or Issue First on german then on english...
2019-07-09 8:16:04 PM
2019-07-09 12:59:21 AM
Billy-J
Spotify Star
818 Views
3 replies
0 likes

818 Views
3 replies
0 likes

Open a record label account

Hi, I want to manage my record labels music on Spotify. My label is distributed through Proton. The music is already on Spotify. Would love to have a label account where I can feature the labels music and make playlists and direct people from social ...

N8clement
Visitor
Hi, I want to manage my record labels music on Spotify. My label is distributed through Proton. The music is already on Spotify. Would love to have a label account where I can feature the labels musi...
2019-07-09 9:38:06 PM
2019-07-09 10:04:55 PM
Billy-J
Spotify Star
766 Views
1 replies
0 likes

766 Views
1 replies
0 likes

Solved!! Mi suscripción no completó el mes pagado.

Mi suscripción duró apenas 18 días y ya se cobró nuevamente. Inició el 20 de Junio por lo cuál debió renovarse el 20 de Julio, pero no... se renovo apenas siendo 08 de Julio, ayudaaa!!!

AlexAmbrizz
Casual Listener
Mi suscripción duró apenas 18 días y ya se cobró nuevamente. Inició el 20 de Junio por lo cuál debió renovarse el 20 de Julio, pero no... se renovo apenas siendo 08 de Julio, ayudaaa!!!
2019-07-09 12:52:17 PM
2019-07-09 6:18:53 PM
AlexAmbrizz
Casual Listener
646 Views
2 replies
0 likes

646 Views
2 replies
0 likes

The system is not doing reset of the account and I cannot change country !

PlanPremiumCountrySingapore (SG)DeviceSamsung Galaxy 9, Galaxy A50, Macbook Pro My Question or IssueI am trying to change country so ican replace my payment method to a local credit card.My current country in the family subscription is Singapore (SG)...

Shayc
Visitor
Plan Premium Country Singapore (SG) Device Samsung Galaxy 9, Galaxy A50, Macbook Pro My Question or Issue I am trying to change country so ican replace my payment meth...
2019-07-09 1:49:44 PM
2019-07-09 4:26:27 PM
Billy-J
Spotify Star
459 Views
1 replies
0 likes

459 Views
1 replies
0 likes

Immediate plan switch

I currently have a family plan that I'm converting the a student plan. I already had hulu through my carrier and cancelled the plan so i can link it through Spotify. I'm unable to access hulu now since I can't attach it to my Spotify account. I'm ass...

Taygotthatluck
Casual Listener
I currently have a family plan that I'm converting the a student plan. I already had hulu through my carrier and cancelled the plan so i can link it through Spotify. I'm unable to access hulu now sin...
2019-07-05 11:10:10 PM
2019-07-09 4:23:55 PM
Billy-J
Spotify Star
716 Views
3 replies
0 likes

716 Views
3 replies
0 likes

Solved!! Download

PlanPremiumCountryPhilippines DeviceOppo f1sOperating SystemMarshmallow My Question or IssueI just bought the 1 day trial because I thought i'll get the free 30 day trial if i bought it. Now my problem is using this 1 day trial i downloaded all the s...

Vercel
Regular
Plan Premium Country Philippines Device Oppo f1s Operating System Marshmallow My Question or Issue I just bought the 1 day trial because I thought i'll get the free 30 day tr...
2019-07-09 3:55:02 PM
2019-07-09 4:19:31 PM
Luan
Spotify Star
783 Views
3 replies
0 likes

783 Views
3 replies
0 likes

Pagamento Boleto

Paguei o Boleto no sábado dia 06/07, mas ainda não recebi nenhuma confirmação do spotify, sendo que pelo meu banco, ele já está considerado pago. Alguém pode me ajudar?

ko-_hs03t9yop
Newbie
Paguei o Boleto no sábado dia 06/07, mas ainda não recebi nenhuma confirmação do spotify, sendo que pelo meu banco, ele já está considerado pago. Alguém pode me ajudar?
2019-07-09 2:58:32 PM
2019-07-09 3:49:52 PM
Bittencourt
Spotify Star
339 Views
1 replies
0 likes

339 Views
1 replies
0 likes

Superuser Contribution Doppio addebito al mese

Buonasera, Ho notato che ricevo due addebiti per mese da parte di Spotify per abbonamento premium. Quindi una è spesa di circa 20€ al mese, anziché 9,99€. Come posso risolvere il problema?

Napken
Casual Listener
Buonasera, Ho notato che ricevo due addebiti per mese da parte di Spotify per abbonamento premium. Quindi una è spesa di circa 20€ al mese, anziché 9,99€. Come posso risolvere il prob...
2019-05-19 10:33:36 PM
2019-07-09 3:14:22 PM
Katerina
Spotify Legend
1109 Views
3 replies
0 likes

1109 Views
3 replies
0 likes

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