Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
krishna1926
Visitor
176100 Views
114 replies
12 likes

176100 Views
114 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
19682 Views
27 replies
4 likes

19682 Views
27 replies
4 likes

Cuenta nueva de Plan Familiar por cambio de vivienda

Hola a todos. Estoy suscrito actualmente al plan familiar, cancele mi suscripcion y renove la misma recientente, debido a que Spotify elimino a mi familia del plan. Lei en la comunidad que la unica forma de cambiar mi direccion de vivienda, ya que me...

danielgoitia84
Newbie
Hola a todos. Estoy suscrito actualmente al plan familiar, cancele mi suscripcion y renove la misma recientente, debido a que Spotify elimino a mi familia del plan. Lei en la comuni...
2018-02-09 7:11:59 PM
2019-10-08 2:19:44 AM
osornios
Spotify Star
668 Views
1 replies
0 likes

668 Views
1 replies
0 likes

Problems using family plan

So, im listening to my playlist and my husbamd is at work trying to listen to his. But it kicks one of us off. I upgraded to the family plan last night and idk what to do

JenniMcCarty
Newbie
So, im listening to my playlist and my husbamd is at work trying to listen to his. But it kicks one of us off. I upgraded to the family plan last night and idk what to do
2018-08-04 3:09:18 PM
2019-10-07 11:08:40 PM
Vanderpompe
Visitor
4097 Views
3 replies
2 likes

4097 Views
3 replies
2 likes

Unable to redeem Gift card

PlanFree/PremiumCountryMY DevicePCOperating SystemWindows 10 My Question or IssueI just bought a gift card, but i'm unable to redeem it.It keeps telling me "Something went wrong. Try again, or get help."

B3rri3
Visitor
Plan Free/Premium Country MY Device PC Operating System Windows 10 My Question or Issue I just bought a gift card, but i'm unable to redeem it. It keeps telling me "Somethin...
2019-10-07 8:34:55 PM
2019-10-07 9:02:52 PM
Jacob
Community Legend
537 Views
1 replies
0 likes

537 Views
1 replies
0 likes

Superuser Contribution Will not let me activate hulu

I have a premium subscription and was so excited to hear I am eligible for Hulu. When I tried to activate, I kept getting an error message and it said I was not eligible. I do have Premium membership and don't know why it's not working.

lanegin
Casual Listener
I have a premium subscription and was so excited to hear I am eligible for Hulu. When I tried to activate, I kept getting an error message and it said I was not eligible. I do have Premium membership...
2019-03-15 4:32:46 AM
2019-10-07 7:22:53 PM
dnov
Visitor
7216 Views
16 replies
5 likes

7216 Views
16 replies
5 likes

İade

PlanSpotify PremiumÜlkeTürkiyecihazSamsung J6 2018İşletim sistemiAndroid Sorum veya SorunumAile premium üyeliği başlatacakken, yanlışıkla 13,99 TL olan premium üyeliğini başlattım ve otomatik para çekildi. Ödemeyi kart ile yaptım. 04.10.2019 tarihind...

emrevural500
Visitor
Plan Spotify Premium Ülke Türkiye cihaz Samsung J6 2018 İşletim sistemi Android Sorum veya Sorunum Aile premium üyeliği başlatacakken, yanlışıkla 13,99 TL olan premium üyeliğini başl...
2019-10-05 3:43:31 AM
2019-10-07 7:32:55 AM
Rene01
Community Legend
605 Views
1 replies
0 likes

605 Views
1 replies
0 likes

Not able to use my student discount

So I recently got the email back from Spotify that I have now been confirmed as a student and that I now am able to use my student discount. However, it says that I've already used the "test period". I am not looking for a 3 month free trial before, ...

phvxTV
Visitor
So I recently got the email back from Spotify that I have now been confirmed as a student and that I now am able to use my student discount. However, it says that I've already used the "test period"....
2019-10-06 11:18:11 PM
2019-10-07 7:28:01 AM
Rene01
Community Legend
507 Views
1 replies
0 likes

507 Views
1 replies
0 likes

Premium não válido mas pagamento confirmado?

PlanFree/PremiumCountryBrasilDevice(Samsung)Operating System(Android) My Question or IssueBom, eu sou client premium e queria dividir minha conta com minha namorada, mas vi que isso não é permitido, então fui criar uma conta premium pra ela, mas apar...

ypedrovictor
Casual Listener
Plan Free/Premium Country Brasil Device (Samsung) Operating System (Android) My Question or Issue Bom, eu sou client premium e queria dividir minha conta com minha namorada, mas vi q...
2019-06-29 10:54:14 PM
2019-10-06 11:19:26 PM
Bittencourt
Spotify Star
1864 Views
9 replies
0 likes

1864 Views
9 replies
0 likes

Upgrade zu Premium

Ich habe seid jahren ein free Account und würde gern Premium abonniernen.In der Auswahl gibt es nur mit Gratismonaten... da ich diese damals schon genutzt habe, kommt eine Fehlermeldung:Wie es aussieht, hast du schon einmal ein Testangebot genutzt. D...

user-removed
Visitor
Ich habe seid jahren ein free Account und würde gern Premium abonniernen. In der Auswahl gibt es nur mit Gratismonaten... da ich diese damals schon genutzt habe, kommt eine Fehlermeldung: Wie es au...
2019-10-06 5:31:29 AM
2019-10-06 5:22:11 PM
Luan
Spotify Star
1376 Views
1 replies
0 likes

1376 Views
1 replies
0 likes

My Premium is gone early

PlanFree/PremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueSo i recently took off my payment card for spotify premium because this is my last month and it is supposed to go until october 13th. And i got on to listen to music and ...

ayeRico
Casual Listener
Plan Free/Premium Country US Device PC Operating System Windows 10 My Question or Issue So i recently took off my payment card for spotify premium because this is my last month...
2019-09-28 6:04:19 PM
2019-10-06 4:30:38 PM
Jose_M
Spotify Star
878 Views
3 replies
0 likes

878 Views
3 replies
0 likes

Spotify premium three month trial

Hi,I got the three month trial for premium but it doesn't say on my account that I'm using premium.I've tried almost everything,logging back into the account,deleting and reinstalling on my desktop.Mabye someone can help me how I can get the homepage...

user-removed
Visitor
Hi,I got the three month trial for premium but it doesn't say on my account that I'm using premium.I've tried almost everything,logging back into the account,deleting and reinstalling on my desktop.M...
2019-10-06 3:02:34 PM
2019-10-06 3:32:44 PM
Emilia_8
Community Legend
569 Views
1 replies
0 likes

569 Views
1 replies
0 likes

premium free trial not working

PlanPremiumCountryUK DeviceiPhone 6, Lenovo Ideapad 120S 14IAPOperating SystemiOS 12, Windows 10 Pro My Question or IssueI'm trying to apply for the spotify premium 3 months free trial and entered all my card details correctly, but it's saying that m...

broitsrumi
Visitor
Plan Premium Country UK Device iPhone 6, Lenovo Ideapad 120S 14IAP Operating System iOS 12, Windows 10 Pro My Question or Issue I'm trying to apply for the spotify premium 3 ...
2019-10-06 1:13:41 AM
2019-10-06 6:54:19 AM
Billy-J
Spotify Star
343 Views
1 replies
0 likes

343 Views
1 replies
0 likes

hello, i want to ask about why i cant buy premium via paysafecard

My Question or Issue is why i cant buy premium via paysafecard because i dont have any bank card or paypal so i jsut wonder why suddenly i cant buy it via paysafe is it going to be fixed or is it forever ?

martyn7
Casual Listener
My Question or Issue is why i cant buy premium via paysafecard because i dont have any bank card or paypal so i jsut wonder why suddenly i cant buy it via paysafe is it going t...
2019-09-30 3:10:18 PM
2019-10-05 5:18:27 PM
OviiiOne
Community Legend
3535 Views
4 replies
0 likes

3535 Views
4 replies
0 likes

I can't payment with credit card

I had tried to subscribe Premium with credit card , but show "Payment failed. Try again, or use a different payment method".

Ting2
Newbie
I had tried to subscribe Premium with credit card , but show "Payment failed. Try again, or use a different payment method".
2019-10-05 4:09:35 AM
2019-10-05 10:40:17 AM
Loxer
Community Legend
434 Views
2 replies
1 likes

434 Views
2 replies
1 likes

Too young to start a student discount premium account

So I'm supposedly too young to create a student discount premium account. I'm in college; however, I'm only 15 soon to be 16. Can anyone help me with this?

rizma_01
Newbie
So I'm supposedly too young to create a student discount premium account. I'm in college; however, I'm only 15 soon to be 16. Can anyone help me with this?
2019-10-04 12:15:22 AM
2019-10-05 6:30:17 AM
Billy-J
Spotify Star
665 Views
1 replies
0 likes

665 Views
1 replies
0 likes

Solved!! are you offering any special bundle packs for Black Friday

PlanPremiumCountryU.S.ADevice(Stylo 3, Windows Desktop)Operating System(Win7) My Question or Issue are you offering any special bundle packs for Black Friday? such as cheapest subscriptions?just for Black Friday some type of sale

PrestonGarvey
Gig Goer
Plan Premium Country U.S.A Device (Stylo 3, Windows Desktop) Operating System (Win7) My Question or Issue are you offering any special bundle packs for Black Friday? suc...
2019-10-03 12:35:53 AM
2019-10-05 2:12:16 AM
PrestonGarvey
Gig Goer
1828 Views
2 replies
0 likes

1828 Views
2 replies
0 likes

Why am i charge the family premium?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Himtkc
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-10-04 5:19:01 AM
2019-10-04 6:31:34 PM
Billy-J
Spotify Star
647 Views
1 replies
0 likes

647 Views
1 replies
0 likes

Solved!! I can't find my new date for the payment of my suscripcion

PlanPremiumCountrySpain/ESPDeviceSamsung Galaxy S8Operating SystemWindows 10 My Question :I can't check my payment info like the date to resub my Family Premium Plan. Appears as a symbol of questioning like this "?"

hvhmemecsgo
Casual Listener
Plan Premium Country Spain/ESP Device Samsung Galaxy S8 Operating System Windows 10 My Question : I can't check my payment info like the date to resub my Family Premium Plan. ...
2019-10-01 2:12:11 PM
2019-10-04 6:27:14 PM
Billy-J
Spotify Star
1372 Views
3 replies
0 likes

1372 Views
3 replies
0 likes

Activating Hulu Page not Found

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10+/PCOperating SystemAndroid 9/Windows 10 My Question or IssueEverywhere I've looked I'm seeing that this issue was supposedly "fixed for everyone" but no matter what browser or device I use I kee...

Yojimbo93
Casual Listener
Plan Premium Country United States Device Samsung Galaxy S10+/PC Operating System Android 9/Windows 10 My Question or Issue Everywhere I've looked I'm seeing that this issue was su...
2019-09-26 4:30:04 AM
2019-10-04 6:24:17 PM
Billy-J
Spotify Star
1667 Views
7 replies
1 likes
Hulu
Page Not Found
Spotify

1667 Views
7 replies
1 likes

3 months premium free, doesn't work correctly

My Question or Issue Monday (1 oktober) is saw that i could try spotify premium for free for 3 months. I already had premium on my account once before, so i created a new account and used the same bankaccount. I verified my back account for my new sp...

user-removed
Visitor
My Question or Issue Monday (1 oktober) is saw that i could try spotify premium for free for 3 months. I already had premium on my account once before, so i created a new account and used th...
2019-10-03 4:24:54 PM
2019-10-04 3:55:16 PM
Jacob
Community Legend
1873 Views
3 replies
0 likes

1873 Views
3 replies
0 likes

Solved!! I’ve been charged twice a month for the past 3 months please help

PlanPremiumCountryUnited StatesDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm seeing two charges per month of $10 from Spotify please help. I tried using the contact form and it doesn't work.

Everardo_G
Casual Listener
Plan Premium Country United States Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm seeing two charges per month of $10 from Spoti...
2019-10-03 8:06:18 PM
2019-10-03 11:53:14 PM
Everardo_G
Casual Listener
1293 Views
5 replies
0 likes

1293 Views
5 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts