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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5102 Views
  • 23 replies
  • 2 likes
  • 5102 Views
  • 23 replies
  • 2 likes

Wrong info for subscription shown when returned back after terms and conditions page

PlanFreeCountry IndiaDeviceMI A1Operating SystemAndroid One My Question or Issue The information is misleading unless the options are changed. UI defaulted to one day's cost while selected option remains to be selected as before (1 year)

  • Newbie
  • Plan Free Country  India Device MI A1 Operating System Android One   My Question or Issue  The information is misleading unless the options are changed. UI defaulted to one d...
  • OneByBoo
  • Roadie
  • 472 Views
  • 1 replies
  • 0 likes
  • india
    options
    Subscription
    Terms & Condition
  • 472 Views
  • 1 replies
  • 0 likes

Info

I need to know my adress of my account!!! I can`t remember which one I used it, so, I need it because I want to add my sister on my family account!!!

  • Newbie
  • I need to know my adress of my account!!! I can`t remember which one I used it, so, I need it because I want to add my sister on my family account!!! 
  • Noah
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

I got upgraded from Premium to Family without notice

Without doing any action, my account got upgraded from Premium to Family.I received this welcome email on January 22nd boldly stating "Welcome to Spotify Family" (see screenshot). How can I get reimbursed from my January and February subscriptions by...

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  • Casual Listener
  • Without doing any action, my account got upgraded from Premium to Family. I received this welcome email on January 22nd boldly stating "Welcome to Spotify Family" (see screenshot).   How can ...
  • Billy-J
  • Spotify Star
  • 644 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 644 Views
  • 3 replies
  • 0 likes

Cobrança a mais

Tenho um plano Premium estudantil, mas fizeram a cobrança do Premium normal.Meu país e o Brasil.

  • Casual Listener
  • Tenho um plano Premium estudantil, mas fizeram a cobrança do Premium normal. Meu país e o Brasil. 
  • Brunelicia
  • Community Legend
  • 357 Views
  • 3 replies
  • 0 likes
  • 357 Views
  • 3 replies
  • 0 likes

I am unable to cancel my premium membership india paytm student prepaid(can't see cancel option).

I purchased premium membership in india with student id confirmed and payed 66 INR for one month through paytm wallet but now i want to cance how can i do it.There is no option for cancelling the subscripton please help i have also attached a screenc...

  • Newbie
  • I purchased premium membership in india with student id confirmed and payed 66 INR for one month through paytm wallet but now i want to cance how can i do it. There is no option for cancelling the s...
  • Noah
  • Spotify Star
  • 1450 Views
  • 3 replies
  • 0 likes
  • no option of cancel subcription
    Spotify India
  • 1450 Views
  • 3 replies
  • 0 likes

Solved!! Curve debit card issue

PlanFamily PremiumCountrySweden Hi, I have a Curve fintech card, which works as I can pick any other credit/debit card I have as the underlying card when I pay. The thing is I live in Sweden, so I like to pay SEK. However Curve is operated in UK, the...

  • Newbie
  • Plan Family Premium Country Sweden   Hi, I have a Curve fintech card, which works as I can pick any other credit/debit card I have as the underlying card when I pay. The thing is I live in ...
  • Maxim
  • Spotify Star
  • 1782 Views
  • 1 replies
  • 1 likes
  • 1782 Views
  • 1 replies
  • 1 likes

Code der Geschenkkarte funktioniert nicht

Ich habe mir eine Geschenkkarte gekauft sie wurde aktiviert, jedoch funktioniert der Code nicht. Ich habe auf Gross-Kleinschreibung geachtet und auch das alles richtig geschrieben ist aber es funktioniert immer noch nicht, kann mir jemand helfen?

  • Newbie
  • Ich habe mir eine Geschenkkarte gekauft sie wurde aktiviert, jedoch funktioniert der Code nicht. Ich habe auf Gross-Kleinschreibung geachtet und auch das alles richtig geschrieben ist aber es funktio...
  • Maxim
  • Spotify Star
  • 31571 Views
  • 1 replies
  • 5 likes
  • 31571 Views
  • 1 replies
  • 5 likes

Stolen account

Please somebody has stolen my account and changed my email pls what can i do, i want it back i have premium

  • Casual Listener
  • Please somebody has stolen my account and changed my email pls what can i do, i want it back i have premium
  • OneByBoo
  • Roadie
  • 411 Views
  • 5 replies
  • 0 likes
  • 411 Views
  • 5 replies
  • 0 likes

Spotify Premium Scammed

Basically, I paid for another month of premium yesterday then cancelled my subscription the same day so there wouldn’t be a recurring cost. Spotify says that when you cancel your subscription, you will still be premium until your period runs out. How...

  • Newbie
  • Basically, I paid for another month of premium yesterday then cancelled my subscription the same day so there wouldn’t be a recurring cost. Spotify says that when you cancel your subscription, you wi...
  • OneByBoo
  • Roadie
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Payment

I have a prepaid onevanilla card and a paypal account and when I try the paypal acc it says I need to add a payment method to my paypal but it already has one. When I try to get prepaid with the onevanilla it takes me to checkout where I can only use...

  • Newbie
  • I have a prepaid onevanilla card and a paypal account and when I try the paypal acc it says I need to add a payment method to my paypal but it already has one. When I try to get prepaid with the onev...
  • OneByBoo
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Spotify can't take money from PayPal

PlanPremiumCountry PolandDeviceAllOperating System My Question or Issue I have premium from about 4 years, always pay with PayPal, but now the Spotify cant take money from my account. In PayPal have more than 30zł

  • Newbie
  •   Plan Premium Country  Poland Device All Operating System     My Question or Issue  I have premium from about 4 years, always pay with PayPal, but now the Spotify...
  • OneByBoo
  • Roadie
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Problem mit der Geschenkkarte und Probemonat?

Hallo,ich habe meiner Tochter zum Geburtstag eine Geschenkkarte für Spotify geschenkt.Sie hat sich total gefreut.Hat sich gleich registriert und den Probemonat gebucht.Jetzt wollte sie die Geschenkkarte einlösen - vor Ablauf des Probemonats.Das **ble...

  • Newbie
  • Hallo, ich habe meiner Tochter zum Geburtstag eine Geschenkkarte für Spotify geschenkt. Sie hat sich total gefreut. Hat sich gleich registriert und den Probemonat gebucht. Jetzt wollte sie die Ge...
  • Maxim
  • Spotify Star
  • 738 Views
  • 1 replies
  • 0 likes
  • 738 Views
  • 1 replies
  • 0 likes

I deposited money but my family premium account not activated.

I deposited money but my family premium account not activated. My money is gone and ı cant get back please help me PlanFreeCountryTurkey DeviceHuawei P20 LiteOperating SystemAndroid My Question or Issue

  • Casual Listener
  • I deposited money but my family premium account not activated. My money is gone and ı cant get back please help me  Plan Free Country Turkey  Device Huawei P20 Lite Operating System ...
  • Noah
  • Spotify Star
  • 427 Views
  • 5 replies
  • 0 likes
  • 427 Views
  • 5 replies
  • 0 likes

Spotify Premium Subscription

PlanFree/PremiumCountry IndiaDeviceiPhone 6sOperating SystemiOS 12 My Question or Issue I don‘t have a Credit card right now. And it‘s not allowing Debit Card for Subscription.So if I buy Premium for a month now for ₹ 129/-, will I still be able to g...

  • Visitor
  •   Plan Free/Premium Country  India Device iPhone 6s Operating System iOS 12   My Question or Issue   I don‘t have a Credit card right now. And it‘s not allowing Debit&...
  • Brunelicia
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 315 Views
  • 1 replies
  • 0 likes

From PREMIUM to FREE?? (PS4 Network)

I got PREMIUM account via PlayStation4. Payment via PayPal. Got Payment Info from PlayStationNetwork and PayPal, but Spotify Account is now set to FREE!Why??

  • Casual Listener
  • I got PREMIUM account via PlayStation4. Payment via PayPal. Got Payment Info from PlayStationNetwork and PayPal, but Spotify Account is now set to FREE! Why??
  • Noah
  • Spotify Star
  • 1543 Views
  • 3 replies
  • 0 likes
  • 1543 Views
  • 3 replies
  • 0 likes

Premium Acount was paused, then I payed 4 times, the payment went through, but Spotify gave error

PlanPremiumCountry UAEDevicePixel 2Operating SystemAndroid My Question or IssueI had Premium Acount. When changing my card, I missed the payment and my Premium acount got paused. Then I made a payment with the new card, and Spotify gave me an error (...

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  • Casual Listener
  • Plan Premium Country  UAE Device Pixel 2 Operating System Android   My Question or Issue I had Premium Acount. When changing my card, I missed the payment and my Premium acount go...
  • lauradianu
  • Casual Listener
  • 633 Views
  • 2 replies
  • 0 likes
  • Payment
  • 633 Views
  • 2 replies
  • 0 likes

Payment info won't update

I logged in on my Mac laptop and tried to update my payment information to a different credit card, but it wouldn't update. Every time I changed it, I'd have a green success bar, but my payment would be the same as before... What gives?? I had to can...

  • Casual Listener
  •     I logged in on my Mac laptop and tried to update my payment information to a different credit card, but it wouldn't update. Every time I changed it, I'd have a green success bar, but ...
  • OneByBoo
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Solved!! Premium after new card error

PlanPremiumCountry NorwayDeviceHonor 8, DesktopOperating SystemAndrodi My Question or Issue Tried to buy premium again after i had missed payment after i got a new card. Now that i tried to buy again i got error that said try again later, tried again...

  • Newbie
  •   Plan Premium Country  Norway Device Honor 8, Desktop Operating System Androdi   My Question or Issue  Tried to buy premium again after i had missed payment after i go...
  • OneByBoo
  • Roadie
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Can't return to Family Premium

After a several attempts to change my card details - all unsuccessful accordig to the troubleshooting message that appeared every time, somehow the new details have been saved (even though i never saw a confirmation message). However, while trying to...

  • Casual Listener
  • After a several attempts to change my card details - all unsuccessful accordig to the troubleshooting message that appeared every time, somehow the new details have been saved (even though i never sa...
  • OneByBoo
  • Roadie
  • 293 Views
  • 3 replies
  • 0 likes
  • 293 Views
  • 3 replies
  • 0 likes

Paypal Charge before Trial ended

Hello everyone! I started my Premium Trial @ 29th Jan. 2019. Today (28th Feb 2018) I've seen a Paypal charge for Premium Subscription. However, if I remember correctly it says that Trial Period lasts 30 days. From 29th Jan to 28th Feb is a amount of ...

  • Newbie
  • Hello everyone!   I started my Premium Trial @ 29th Jan. 2019. Today (28th Feb 2018) I've seen a Paypal charge for Premium Subscription. However, if I remember correctly it says that Trial Per...
  • OneByBoo
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes