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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75104 Views

20 replies

99 likes

  • 75104 Views
  • 20 replies
  • 99 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140174 Views

69 replies

10 likes

Premium for Family
  • 140174 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80510 Views

89 replies

4 likes

  • 80510 Views
  • 89 replies
  • 4 likes

Vodofone Pay

 Verilerinizi hiçbirine gerek yoktur. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay kullanır.PlanSerbest / PremiumÜlke cihaz(iPhone 8, Samsung Galaxy 9, 2016 sonu Macbook Pro)İşletim sistemi(iOS 10, Android Oreo, Windows ...

Visitor

  Verilerinizi hiçbirine gerek yoktur. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay kullanır. Plan Serbest / Premium Ülke   cihaz (iPhone 8, Samsung Galaxy 9...

Luan

Spotify Star

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Charged for Premium student subscription twice and didn't get premium

I tried to pay for premium membership for students twice, my card was charged twice, but when I came back to the payment page it said there was an error, but my bank account was charged. How will I get a refund in this situation?There is no proper wa...

Visitor

I tried to pay for premium membership for students twice, my card was charged twice, but when I came back to the payment page it said there was an error, but my bank account was charged. How will I g...

Emilia_8

Community Legend

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Gift Card

PlanFree/PremiumCountryColombiaDevice(iPhone 6s)Operating System(iOS 13) My Question or IssueToday I buy a 3 month gift card, I proceeded to write the code on my Iphone and it doesn't let me

Casual Listener

Plan Free/Premium Country Colombia Device (iPhone 6s) Operating System (iOS 13)   My Question or Issue Today I buy a 3 month gift card, I proceeded to write the code on my Iphone and i...

Luis191099

Casual Listener

612 Views

2 replies

0 likes

  • 612 Views
  • 2 replies
  • 0 likes

Can't claim a Google Home Mini while on premium

I'm unsure as to if the supplies for the Google Home Mini are still going. I followed a link telling me how to get verified for it, and it says:"We couldn’t confirm your eligibility for a Google Home Mini.Make sure you’ve logged in with the right acc...

Casual Listener

I'm unsure as to if the supplies for the Google Home Mini are still going. I followed a link telling me how to get verified for it, and it says: " We couldn’t confirm your eligibility for a Googl...

Billy-J

Spotify Star

832 Views

4 replies

1 likes

  • 832 Views
  • 4 replies
  • 1 likes

Solved!! Trying to buy Family Premium - but failing due to the trial period (which I used once before)

PlanTrying to get Family PremiumCountrySwedenDeviceIntel NUCOperating SystemWindows 10 My Question or IssueI am trying to buy a family premium subscription plan... but failing. Since I cannot find a way to buy premium WITHOUT having a three month tri...

Casual Listener

Plan Trying to get Family Premium Country Sweden Device Intel NUC Operating System Windows 10   My Question or Issue I am trying to buy a family premium subscription plan... but failin...

Billy-J

Spotify Star

1794 Views

3 replies

1 likes

  • 1794 Views
  • 3 replies
  • 1 likes

My account is stuck on 'free'

PlanFree/Premium <--- should be premiumCountryThe NetherlandsDevice(I'm currently writing this on my lenovo legion laptop)Operating System(Windows 10.) My Question or IssueI just payed my 1 cent for 3 months free, but my account still says 'Free', wh...

Visitor

  Plan Free/Premium  <--- should be premium Country The Netherlands Device (I'm currently writing this on my lenovo legion laptop) Operating System (Windows 10.)   My Ques...

Billy-J

Spotify Star

1086 Views

1 replies

0 likes

Free
payment not working
  • 1086 Views
  • 1 replies
  • 0 likes

Issues with updating card number

PlanPremium collegueCountrycolombiaDeviceMoto g4Operating SystemWindoes 10 My Question or IssueHello, i seem to be having a problem when updating my card into spotify I have always used an E-card provided by Bancolombia And I never had any issues reg...

Casual Listener

Plan Premium collegue Country colombia Device Moto g4 Operating System Windoes 10   My Question or Issue Hello, i seem to be having a problem when updating my card into spotify  ...

Billy-J

Spotify Star

1161 Views

3 replies

0 likes

bancolombia
e-card
  • 1161 Views
  • 3 replies
  • 0 likes

Solved!! Buying spotify subscription for another person

PlanPremiumCountry Bulgaria/Belgium/Luxembourg Device(Samsung Galaxy 9)Hello, I would like to buy a subscription as a gift. The purchase will be made from Bulgaria to a person who lives in Belgium and works in Luxembourg. I would like to buy an annua...

Newbie

  Plan Premium Country Bulgaria/Belgium/Luxembourg   Device (Samsung Galaxy 9) Hello,  I would like to buy a subscription as a gift. The purchase will be made from Bulgaria t...

Billy-J

Spotify Star

2902 Views

1 replies

1 likes

  • 2902 Views
  • 1 replies
  • 1 likes

Can’t purchase student offer

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I’ve tried purchasing Spotify for students but it won’t let me as I have already gotten a fr...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbsp...

Billy-J

Spotify Star

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't allow me to subscribe

So I'm currently studying at a university which should give me a student discount for Premium Spotify, since I got verified by SheerID and all, but I just can't get a subscription. When I try to subscribe for the 3 months free trial and 50% off after...

Visitor

So I'm currently studying at a university which should give me a student discount for Premium Spotify, since I got verified by SheerID and all, but I just can't get a subscription. When I try to subs...

Petya

Community Legend

5814 Views

5 replies

2 likes

  • 5814 Views
  • 5 replies
  • 2 likes

Add second user to my account

PlanPremium CountryUK My Question or IssueI want to add my girlfriend to my account as a Christmas present. We do not live in the same property, so I am certain that I cannot use a family account. So in other words, have two accounts going through my...

Newbie

Plan Premium   Country UK   My Question or Issue I want to add my girlfriend to my account as a Christmas present. We do not live in the same property, so I am certain that I cannot ...

Emilia_8

Community Legend

12568 Views

1 replies

0 likes

  • 12568 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP still have 20 euros on my account but cannot use them

Hey, I have a problem. i got myself a 30 euro gift card and of course I also used it. My subscription (for one person) has expired. Now i have 20 euros on my account but cannot use it. If I press the subscription i will be asked which paymet method I...

Casual Listener

Hey, I have a problem. i got myself a 30 euro gift card and of course I also used it. My  subscription (for one person) has expired. Now i have 20 euros on my account but cannot use it. If I pre...

Petya

Community Legend

808 Views

3 replies

0 likes

  • 808 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Country does not match payment method

My Question or IssueHi! I have been using Spotify for a while now and I've grown to like it quite a lot, so I've decided to upgrade to Premium. I created it when I was in Romania and my location is, obviously Romania. Since creating the account I mov...

Newbie

My Question or Issue Hi! I have been using Spotify for a while now and I've grown to like it quite a lot, so I've decided to upgrade to Premium.   I created it when I was in Romania and ...

Petya

Community Legend

3465 Views

3 replies

0 likes

  • 3465 Views
  • 3 replies
  • 0 likes

Superuser Contribution Probleme de compte

Bonjour, j'ai souscrit au compte Premium, mais problème je ne dispose pas des avantages Premium. Je me suis déconnecté et reconnecte plusieurs fois mais rien. Comment faire ?

Newbie

Bonjour, j'ai souscrit au compte Premium, mais problème je ne dispose pas des avantages Premium. Je me suis déconnecté et reconnecte plusieurs fois mais rien. Comment faire ?

Petya

Community Legend

606 Views

3 replies

0 likes

  • 606 Views
  • 3 replies
  • 0 likes

Changing to Spotify Family Premium after using Spotify Premium through Spotify partner "Drei"

PlanPremiumCountryAustriaDeviceHuawei P20 ProOperating System Android Oreo My Question or IssueSince it was not possible to update my Spotify Premium to Spotify Family Premium through "Drei" , I had to cancel my Spotify Premium with "Drei". My subscr...

Newbie

  Plan Premium Country Austria Device Huawei P20 Pro Operating System  Android Oreo   My Question or Issue Since it was not possible to update my Spotify Premium to Spo...

Billy-J

Spotify Star

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can prepaid premium plan be extended by 1 year?

PlanPremiumCountryIndia My Question or IssueI bought my 1 year premium plan for 1189 INR. Now it's available only for 699 INR. Can I buy it for 699 now and extend my plan by 1 year?I already talked to Spotify support chat and they told me I cannot us...

Visitor

Plan Premium Country India   My Question or Issue I bought my 1 year premium plan for 1189 INR. Now it's available only for 699 INR. Can I buy it for 699 now and extend my plan by 1 year? ...

Peter

Spotify Legend

1537 Views

1 replies

0 likes

india
Premium
  • 1537 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment

Hello!It´s extremely difficult to get any support from Spotify. It took me a very long time even to find this page and then even longer to enter it and get a page to fill in. Why don´t you simply have a chat available?To enter a "Subjcet" above seems...

Casual Listener

Hello! It´s extremely difficult to get any support from Spotify. It took me a very long time even to find this page and then even longer to enter it and get a page to fill in. Why don´t you simply h...

Mario

Spotify Legend

1786 Views

7 replies

0 likes

  • 1786 Views
  • 7 replies
  • 0 likes

Cannot redeem gift card

Plan: PremiumCountry: MexicoHi. I bought a Spotify gift card this afternoon, and for some reason it won't work. No typos, it's activated. When I try to redeem it the page only say something around the lines of "There's been an error, try later or get...

Visitor

Plan: Premium Country: Mexico Hi. I bought a Spotify gift card this afternoon, and for some reason it won't work. No typos, it's activated. When I try to redeem it the page only say something aroun...

Emilia_8

Community Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Payment

I don’t have a credit card will they accept cheque or an e transfer

Newbie

I don’t have a credit card will they accept cheque or an e transfer

Mario

Spotify Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Solved!! Switching to Family Plan, Will I lose Hulu?

Hello everyone,I have been a Spotify Premium user since before it even became available in the United States, I would now like to switch to the Family Plan. A while ago I was offered Hulu free along with my plan. My question is: if I switch now to th...

Roadie

Hello everyone, I have been a Spotify Premium user since before it even became available in the United States, I would now like to switch to the Family Plan. A while ago I was offered Hulu free alon...

Eli

Roadie

2399 Views

2 replies

1 likes

  • 2399 Views
  • 2 replies
  • 1 likes