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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131446 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
65125 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
246078 Views
151 replies
13 likes
CountryIndiaDeviceNokia 7.1Operating SystemAndroid Nougat My Question or IssueI have been trying to get premium for a while now. But when I try to activate it it shows my card doesn't support monthly payments. But it does. I have used it for other ap...
Country India Device Nokia 7.1 Operating System Android Nougat My Question or Issue I have been trying to get premium for a while now. But when I try to activate it it shows my...
Spotify Star
325 Views
1 replies
0 likes
Student Subscription with Hulu and Showtime (4.99/mo)United States DeviceiPhone XR, Macbook Air My Question or IssueLast month I subscribed to the student premium deal with ad-supported Hulu. Until yesterday, Hulu was working fine but now I can't wat...
Student Subscription with Hulu and Showtime (4.99/mo) United States Device iPhone XR, Macbook Air My Question or Issue Last month I subscribed to the student premium deal...
Casual Listener
1471 Views
5 replies
7 likes
Please help!! I have my bank accounts int the us, but am living in another country. I want to upgrade to Premuim, but it won’t accept my payment method as it’s in a different country from where my account is. If I switch the country, I can’t continue...
Please help!! I have my bank accounts int the us, but am living in another country. I want to upgrade to Premuim, but it won’t accept my payment method as it’s in a different country from where my ac...
Roadie
658 Views
2 replies
0 likes
Free/PremiumCanada I'm trying to sign up for student premium (they've approved my student status). I previously (years ago) used the 3 month free trial and then cancelled the subscription. I now want to sign up again, but when I try to sign up, it sa...
Free/Premium Canada I'm trying to sign up for student premium (they've approved my student status). I previously (years ago) used the 3 month free trial and then cancelled the subscription....
Spotify Legend
3508 Views
5 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I currently have a Premium subscription from Belgium. I want to change the country to U...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, ...
Spotify Legend
2261 Views
8 replies
0 likes
The other day, I received a code to a year of Spotify Premium through PayPal Gifts. I got my code and tried to enter it at Spotify.com/redeem, but another field "Postal Code" is confusing. I'm not sure what I'm supposed to enter. I've done the zip co...
The other day, I received a code to a year of Spotify Premium through PayPal Gifts. I got my code and tried to enter it at Spotify.com/redeem, but another field "Postal Code" is confus...
Spotify Legend
8139 Views
4 replies
0 likes
PlanFreeCountryUnited StatesDevicePixel 3Operating SystemAndroid 10 My Question or IssueI had my old account deleted and a new one created immediately with the same email used with the old. I never reset the Spotify app. When I opened the app it natu...
Plan Free Country United States Device Pixel 3 Operating System Android 10 My Question or Issue I had my old account deleted and a new one created immediately with the same email use...
Spotify Legend
3020 Views
5 replies
0 likes
Hello, i am currently living in Luxembourg and i can't seem to make a one-time payment for my premium subscription. I've payed with paysafe cards before in Luxembourg but the option isn't there anymore. Can someone tell me why?
Hello, i am currently living in Luxembourg and i can't seem to make a one-time payment for my premium subscription. I've payed with paysafe cards before in Luxembourg but the option isn't there anymo...
Spotify Legend
1283 Views
6 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
1889 Views
1 replies
0 likes
I cant purchase spotify student premium because i have already used the free trial on the card i am using to purchase it and every time i have tried, i have been charged 99 cents. I have also tried a non trial premium page, but it wont let the transa...
I cant purchase spotify student premium because i have already used the free trial on the card i am using to purchase it and every time i have tried, i have been charged 99 cents. I have also tried a...
Community Legend
1902 Views
5 replies
0 likes
PlanPremium familyCountry: Argentina My Question or Issuetengo problemas para cambiar el metodo de pago. El actual es mediante credito, pero lo quiero cambiar a debito pero me pide que si o si agregue una tarjeta de credito. Espero su respuesta. Grac...
Plan Premium family Country: Argentina My Question or Issue tengo problemas para cambiar el metodo de pago. El actual es mediante credito, pero lo quiero cambiar a debito ...
Roadie
1736 Views
1 replies
0 likes
Premium plan, re-subscribed because of this offer. It won't last if this isn't fixed ASAP, hovering around the chargeback option at this point. I received my offer email, reserved my mini, waited a few days for the charcoal, selected the chalk eventu...
Premium plan, re-subscribed because of this offer. It won't last if this isn't fixed ASAP, hovering around the chargeback option at this point. I received my offer email, reserved my mini, w...
Newbie
7251 Views
7 replies
8 likes
PlanPremiumCountryUSADeviceiPhone XROperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI went to go get my free Google Home Mini and the google store is saying I live in Canada, I tried changing it to the US but it removed th...
Plan Premium Country USA Device iPhone XR Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I went to go get my free Google Home Mini and the google ...
Spotify Star
462 Views
1 replies
0 likes
PlanPremium 9.99/monthCountryAmerica DeviceLG Stylo 2Operating SystemAndroid I had to switch cards for my payments and I lost my Hulu subsciption. I'm not a student, and I got Premium back when they were offering a Google Mini with a Family Plan. Now...
Plan Premium 9.99/month Country America Device LG Stylo 2 Operating System Android I had to switch cards for my payments and I lost my Hulu subsciption. I'm not a student, and...
Roadie
788 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceDesktop and phoneOperating System(Android, Windows X, etc.) My Question or IssueI bought a 6 months subscriptions with a 60€ card from Spotify itself that I bought in the shop, that I activated on spotify.com/premium. I...
Plan Premium Country Germany Device Desktop and phone Operating System (Android, Windows X, etc.) My Question or Issue I bought a 6 months subscriptions with a 60€ card from Spo...
Community Legend
513 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceGoogle Pixel 4Operating SystemAndroid My Question or IssueHi,I have Spotify Premium and recently joined a Premium Family plan (I'm a member, not the owner), but still got charged for my Premium subscription. When I go to my ...
Plan Premium Country UK Device Google Pixel 4 Operating System Android My Question or Issue Hi, I have Spotify Premium and recently joined a Premium Family plan (I'm a membe...
Spotify Star
719 Views
5 replies
0 likes
Salve,vi contatto in quanto ho riscontrato problemi nel pagamento con il mio buono 18app.Oggi alle 17:30 ho creato un buono di 120 euro con il mio profilo 18app precisamente scegliendo ‘Musica Registrata’.Ho inserito poi il codice come coupon richied...
Salve, vi contatto in quanto ho riscontrato problemi nel pagamento con il mio buono 18app. Oggi alle 17:30 ho creato un buono di 120 euro con il mio profilo 18app precisamente scegliendo ‘Musica Re...
Roadie
734 Views
1 replies
0 likes
Hi there, I signed up for premium but for some reason I am on family plan and being charged accordingly. I am the only person who uses this so would like to please ammend this and be reimbursed accordingly. Any ideas on how I can do this? Thank you
Hi there, I signed up for premium but for some reason I am on family plan and being charged accordingly. I am the only person who uses this so would like to please ammend this and be r...
Spotify Star
397 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceLG TV, Note 9, PS4, Amazon Fire HD, Blah blah My Question I lost my wallet and had to order new cards. I received my credit card and updated my payment card. I received the warning messages, but my accounts were never cancel...
Plan Premium Country US Device LG TV, Note 9, PS4, Amazon Fire HD, Blah blah My Question I lost my wallet and had to order new cards. I received my credit card and update...
Roadie
2500 Views
5 replies
1 likes
HiI applied for the free google home mini and received the email from Spotify but when i followed the link the page crashed now if I try again the discount is not added at checkout even though I have not purchased the device. Any advice?
Hi I applied for the free google home mini and received the email from Spotify but when i followed the link the page crashed now if I try again the discount is not added at checkout even though I ha...
Casual Listener
3133 Views
15 replies
2 likes
