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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192950 Views

123 replies

12 likes

  • 192950 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22008 Views

28 replies

4 likes

  • 22008 Views
  • 28 replies
  • 4 likes

September Payment

PlanFree/PremiumCountryUSDevice(Samsung Galaxy)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify charged me double last month, and I would like my money back. This is my only account on a student prime membership, an...

Casual Listener

  Plan Free/Premium Country US Device (Samsung Galaxy) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify charged me double last month, ...

Emilia_8

Community Legend

1084 Views

4 replies

0 likes

  • 1084 Views
  • 4 replies
  • 0 likes

Solved!! Correction on subscription end date

i just purchased two 6 month cards from SAMS yesterday, i typed in both pin numbers, when i checked the period of my subscription, it stated that it was only good till April 2020. if my calculations are correct, should it be good till October 2020?

Casual Listener

i just purchased two 6 month cards from SAMS yesterday, i typed in both pin numbers, when i checked the period of my subscription, it stated that it was only good till April 2020.  if my calcula...

Mlenriquez

Casual Listener

2191 Views

5 replies

0 likes

  • 2191 Views
  • 5 replies
  • 0 likes

[Desktop][Subscription] Student account but charged full price

Hello,I verified my account as student in July this year and I got charged normal 100% price for subscription in the past month. Can someone explain me why this happened?

Visitor

Hello, I verified my account as student in July this year and  I got charged normal 100% price for subscription in the past month. Can someone explain me why this happened? 

Emilia_8

Community Legend

659 Views

1 replies

0 likes

Desktop
Subscription
  • 659 Views
  • 1 replies
  • 0 likes

Being charged every 14 days for student premium

Hi, i’m being charged every 14 days for student premium for that past couple months when it’s supposed to be every month. So i’m paying double for spotify premium a month which is really annoying.. wondering if someone can help me? PlanStudent Premiu...

Visitor

Hi, i’m being charged every 14 days for student premium for that past couple months when it’s supposed to be every month. So i’m paying double for spotify premium a month which is really annoying.. w...

Emilia_8

Community Legend

663 Views

1 replies

0 likes

  • 663 Views
  • 1 replies
  • 0 likes

Superuser Contribution Finished with Student Plan, what's next?

PlanStudentCountryUSADeviceWindows based PCOperating SystemWindows 10 My Question or IssueHi, I no longer qualify for the Spotify student plan. I've considered consolidating with my wife with a Spotify Family Plan. Although, at $14.99 is it all or no...

Casual Listener

Plan Student Country USA Device Windows based PC Operating System Windows 10   My Question or Issue Hi, I no longer qualify for the Spotify student plan. I've considered consolidating ...

Katerina

Spotify Legend

1490 Views

3 replies

0 likes

  • 1490 Views
  • 3 replies
  • 0 likes

Cancelled Premium, Credit Card Info?

I just recently cancelled my Spotify Premium subscription, and my question is can I remove my credit card information or has it already been removed when I cancelled my Premium subscription.

Visitor

I just recently cancelled my Spotify Premium subscription, and my question is can I remove my credit card information or has it already been removed when I cancelled my Premium subscription.  

Billy-J

Spotify Star

1276 Views

1 replies

0 likes

  • 1276 Views
  • 1 replies
  • 0 likes

I updated my payment now HULU is not working

PlanPremium w/ HuluCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had to update my payment due to having fraud on my last debt card, and now my free Hul...

Newbie

Plan Premium w/ Hulu Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had t...

Billy-J

Spotify Star

606 Views

1 replies

1 likes

Subscriptions with Hulu
  • 606 Views
  • 1 replies
  • 1 likes

Free trial charged and I didnt turn premium!!!!

I have never been premium and when I tried to with the 3 months free trial it charged me and I did not turn premium.What do I do now? Will I get the money back? Will it keep charging me every month? Why didnt I become premium?

Visitor

I have never been premium and when I tried to with the 3 months free trial it charged me and I did not turn premium. What do I do now? Will I get the money back? Will it keep charging me every month...

Billy-J

Spotify Star

847 Views

1 replies

0 likes

  • 847 Views
  • 1 replies
  • 0 likes

Convert prepaid subscription to family plan

PlanPrepaid for a yearCountryIndiaQuestion or IssueI purchased a yearly prepaid plan just yesterday, 2019-10-01, and today, 2019-10-02, Spotify has announced a family plan in India.Is there anyway to switch to the family plan?

Visitor

Plan Prepaid for a year Country India Question or Issue I purchased a yearly prepaid plan just yesterday, 2019-10-01, and today, 2019-10-02, Spotify has announced a family plan in India. Is the...

Loxer

Community Legend

1089 Views

1 replies

0 likes

  • 1089 Views
  • 1 replies
  • 0 likes

Fans Unable to Listen to New Release

Hi there,PlanFree/PremiumCountryAustralia My Question or IssueWe had some friends who reported that they were unable to listen to our new release because they did not have a premium account. After finding out that this can last for up to two weeks, I...

Visitor

Hi there, Plan Free/Premium Country Australia   My Question or Issue We had some friends who reported that they were unable to listen to our new release because they did not have a pr...

Loxer

Community Legend

1077 Views

1 replies

0 likes

  • 1077 Views
  • 1 replies
  • 0 likes

How to verify if i had subscribe to spotify premium before?

PlanFree/PremiumCountryMYDeviceIphoneOperating SystemIOS My Question or IssueHow to verify if i had subscribe to spotify premium before?

Visitor

Plan Free/Premium Country MY Device Iphone Operating System IOS   My Question or Issue How to verify if i had subscribe to spotify premium before?

Emilia_8

Community Legend

1106 Views

1 replies

0 likes

  • 1106 Views
  • 1 replies
  • 0 likes

Vodafone entertainment plan

PlanFree CountryUkDeviceHuawei p30-pro Operating system Android My Question Hi, I'm having problems setting up the Vodafone entertainment plan subscription . I previously had a subscription through them and have changed contracts.The previous subscri...

Visitor

  Plan Free  Country Uk Device Huawei p30-pro  Operating system  Android    My Question  Hi, I'm having problems setting up the Vodafone entertainment pl...

Bethany_Dawn

Community Legend

1073 Views

1 replies

0 likes

  • 1073 Views
  • 1 replies
  • 0 likes

Solved!! I avail spotify 3 months subscription deducted the 3mos. amount but only get 1 month subscription?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbsp...

OviiiOne

Community Legend

1553 Views

1 replies

0 likes

  • 1553 Views
  • 1 replies
  • 0 likes

No Postal Code given by Discover card redeeming cashback for Spotify.

PlanPremiumUnited States of America My Question or IssueI redeemed my cashback from Discover for a Spotify gift card. However, when I go to redeem this gift card, Spotify is asking for a postal code and none was given to me. All I have is a 16 digit ...

Casual Listener

Plan Premium United States of America   My Question or Issue I redeemed my cashback from Discover for a Spotify gift card. However, when I go to redeem this gift card, Spotify is asking for...

Rene01

Community Legend

1821 Views

3 replies

0 likes

  • 1821 Views
  • 3 replies
  • 0 likes

TRIPLE COBRO - TRIPLE PAYMANT

Tengo 3 pagos de Spotify Premium en mi tarjet a de crédito de los cuales solo uno es el mío, quisiera me indiquen como cancelar las otras dos suscripciones ya que no las autoricé.I have 3 paymants on my credit card and just one of them is mine, I wou...

Newbie

Tengo 3 pagos de Spotify Premium en mi tarjet a de crédito de los cuales solo uno es el mío, quisiera me indiquen como cancelar las otras dos suscripciones ya que no las autoricé. I have 3 paymants ...

Rene01

Community Legend

1023 Views

1 replies

0 likes

  • 1023 Views
  • 1 replies
  • 0 likes

3 months subscription worked only for one month

Hey, i activated my 3 moths subscription but after one month it wanted for me to pay. I was trying to fix that but i accidentally cancled my premium. I don´t know if is there some way to get it back.

Visitor

Hey, i activated my 3 moths subscription but after one month it wanted for me to pay. I was trying to fix that but i accidentally cancled my premium. I don´t know if is there some way to ge...

Rene01

Community Legend

711 Views

1 replies

0 likes

  • 711 Views
  • 1 replies
  • 0 likes

Solved!! Double payment

PlanFamily/PremiumCountryFinlandDevice(iPhone X)Operating System(iOS 13) My Question or IssueI just noticed that I have been double charged from Premium and Family at the same time. Now I tried to delete the Premium subscription because I already hav...

Casual Listener

Plan Family/Premium Country Finland Device (iPhone X) Operating System (iOS 13)   My Question or Issue I just noticed that I have been double charged from Premium and Family at the sam...

Emilia_8

Community Legend

1728 Views

3 replies

0 likes

  • 1728 Views
  • 3 replies
  • 0 likes

Solved!! Annual Subscription no longer available?

PlanPremiumCountryAustraliaDevice My Question or IssueI originally subscribed on the Annual plan, my plan is up for renewal again in a few days but upon checking it appears that its been changed to bill me monthly now. I tried to change the plan back...

Regular

Plan Premium Country Australia Device     My Question or Issue I originally subscribed on the Annual plan, my plan is up for renewal again in a few days but upon checking it appears...

Aiddy81

Regular

9339 Views

6 replies

0 likes

Subscription payment options
  • 9339 Views
  • 6 replies
  • 0 likes

Playlist cover

I really want my playlists to look fancy and have a nice aesthetic. Whenever i go to change the cover of my playlists i always get the same thing. 'That image is too small, it must be at leaset 300 x 300.' This message comes up NO MATTER WHAT, whethe...

Casual Listener

I really want my playlists to look fancy and have a nice aesthetic. Whenever i go to change the cover of my playlists i always get the same thing. 'That image is too small, it must be at leaset 300 x...

Emilia_8

Community Legend

1438 Views

1 replies

0 likes

  • 1438 Views
  • 1 replies
  • 0 likes