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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7737 Views
  • 23 replies
  • 2 likes
  • 7737 Views
  • 23 replies
  • 2 likes

Solved!! What happens to downloaded song between two seprated subscriptions?

So for example you've canceled your premium or your trial ends and you have downloaded songs specially saving a whole playlist or making a 300 song playlist and downloaded all of its songs. What happens if your premium ends for any reason and you ren...

  • Casual Listener
  • So for example you've canceled your premium or your trial ends and you have downloaded songs specially saving a whole playlist or making a 300 song playlist and downloaded all of its songs. What happ...
  • Billy-J
  • Spotify Star
  • 1512 Views
  • 3 replies
  • 0 likes
  • 1512 Views
  • 3 replies
  • 0 likes

Cant pay for 1 month with credit card

I'm trying to get 1 month premium but it's only giving me the paysafecard option. It's also doing it for the 3 and 6 months, but it's giving me the option to pay with my card for the family and yearly.

  • Newbie
  • I'm trying to get 1 month premium but it's only giving me the paysafecard option. It's also doing it for the 3 and 6 months, but it's giving me the option to pay with my card for the family and yearl...
  • Billy-J
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

premium-code lost

i had a spotify giftcard but i lost it, the only things which i still have is the card where the giftcard was on and the receipt. On the receipt i couldn't find the code.Is there anything on the card (not the giftcard it self) how i can get the premi...

  • Newbie
  • i had a spotify giftcard but i lost it, the only things which i still have is the card where the giftcard was on and the receipt. On the receipt i couldn't find the code. Is there anything on the ca...
  • Billy-J
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

PayPal Gift Card [QUESTION]

PlanPremiumCountryGreece Hi fellas! So I wanna buy a gift card from PayPal site but my account is registered in Greece where I'm living right now. Is it possible to buy the card from PayPal and use it in my country or I have to have a US account? I'm...

  • Newbie
  •   Plan Premium Country Greece   Hi fellas!  So I wanna buy a gift card from PayPal site but my account is registered in Greece where I'm living right now. Is it possible to buy ...
  • Brunelicia
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Charged twice by changing accounts

Hi everyone, Hopefully one of you can help me out. A while ago, I've ordered Spotify Premium but then saw there was also a Spotify for Students. I was charged twice. Now, I have not enough money on my credit card. I would like to know if it's possibl...

  • Newbie
  • Hi everyone,  Hopefully one of you can help me out. A while ago, I've ordered Spotify Premium but then saw there was also a Spotify for Students. I was charged twice. Now, I have not enough mon...
  • Mantisentil
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Some Music unavailable in Spotify India

PlanPremium CountryCurrently India DeviceMSI GS70 20D [Windows] and Nokia 6.1 [Android] Operating SystemWindows 8 and Android 9 IssueA brief background about me, been a 4-year user of Spotify now. First got Spotify in my first country of residence - ...

  • Casual Listener
  • Plan Premium   Country Currently India   Device MSI GS70 20D [Windows]  and Nokia 6.1 [Android]   Operating System Windows 8 and Android 9   Issue A brief backgr...
  • Brunelicia
  • Community Legend
  • 1082 Views
  • 1 replies
  • 2 likes
  • missing tracks
    Spotify India
  • 1082 Views
  • 1 replies
  • 2 likes

Cancelar suscripción de una cuenta que no es mía

Buen día, quiero cancelar la suscripción premium de una cuenta a la que no tengo acceso, no tengo ni el correo ni el usuario ni la contraseña pero ya se me hizo el cargo, está vinculado a mi tarjeta y tengo el comprobante. El cargo se hizo el 31 de m...

  • Newbie
  • Buen día, quiero cancelar la suscripción premium de una cuenta a la que no tengo acceso, no tengo ni el correo ni el usuario ni la contraseña pero ya se me hizo el cargo, está vinculado a mi tarjeta ...
  • Mantisentil
  • Community Legend
  • 1399 Views
  • 1 replies
  • 0 likes
  • cancelar
    cuenta desconocida
    Premium
    Suscripción
  • 1399 Views
  • 1 replies
  • 0 likes

Solved!! Payment taken back

PlanPremiumCountryNetherlandsDeviceiPhone 7Operating SystemIOS 12 My Question or IssueI accidentally withdrew a payment in my bank. I paid for a month of Spotify and somehow returned the payment. Now my account is unaccesable. I am not sure on the em...

  • Casual Listener
  •   Plan Premium Country Netherlands Device iPhone 7 Operating System IOS 12   My Question or Issue I accidentally withdrew a payment in my bank. I paid for a month of Spotify and ...
  • Mantisentil
  • Community Legend
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

Payment Method Changed to Paypal on its own

The past 3 years I've had autopay from my CC. This month, the charge was taken from my paypal account and i've never given Spotify that account information. I've changed it back to my CC but How is this possible? Nothing seems malicious at all, just ...

  • Newbie
  • The past 3 years I've had autopay from my CC. This month, the charge was taken from my paypal account and i've never given Spotify that account information.    I've changed it back to my ...
  • Billy-J
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching between premium accounts to get Google Home

PlanPremium + Headspace CountryUK My Question or IssueHi there; I'd like to switch to the Family plan to get the Google Home offer, but I also enjoy Premium + Headspace. If I switch to Family for a month, cancel and then switch back, does Headspace l...

  • Regular
  • Plan Premium + Headspace   Country UK   My Question or Issue Hi there; I'd like to switch to the Family plan to get the Google Home offer, but I also enjoy Premium + Headspace. If I ...
  • Guido
  • Spotify Legend
  • 717 Views
  • 5 replies
  • 0 likes
  • 717 Views
  • 5 replies
  • 0 likes

Solved!! Song Limit Ridiculous...

Spotify the 1% will increase over time the longer people are subscribers and the longer they are members their Library size will increase. It really takes nothing for you guys to remove this restriction. I was an original beta tester for Spotify befo...

  • Newbie
  • Spotify the 1% will increase over time the longer people are subscribers and the longer they are members their Library size will increase.  It really takes nothing for you guys to remove this re...
  • BevanW
  • Casual Listener
  • 869 Views
  • 2 replies
  • 0 likes
  • 869 Views
  • 2 replies
  • 0 likes

Spotify is charging me the double cost that I usually pay

I have the membership for university students, but right now i saw that the charge that spotify did was for a normal membership, I want to know why and what should I do. PlanPremiumCountryMexico

  • Visitor
  • I have the membership for university students, but right now i saw that the charge that spotify did was for a normal membership, I want to know why and what should I do.   Plan Premium Count...
  • AfterMore
  • Newbie
  • 440 Views
  • 2 replies
  • 0 likes
  • 440 Views
  • 2 replies
  • 0 likes

Spotify has charged me twice for last month.

Hi,I’m a student from the Uk and I have a premium student account. This means the subscription should cost £4.99 a month. However, last month I was charged £4.99 on the 1st of March and then £9.99 on the 29th of March. I am really upset by this charg...

  • Casual Listener
  • Hi, I’m a student from the Uk and I have a premium student account. This means the subscription should cost £4.99 a month. However, last month I was charged £4.99 on the 1st of March and then £9.99 ...
  • Billy-J
  • Spotify Star
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Price increases to 14.99 without notice

PlanFree/PremiumCountry DeviceOnePlus 5tOperating SystemAndroid, windows My Question or IssuePrice increased to 14.99 a month in November of 2018 without notice. Appears to be the price for a family account but this is not a family account. Need corr...

  • Casual Listener
  • Plan Free/Premium Country   Device OnePlus 5t Operating System Android, windows    My Question or Issue Price increased to 14.99 a month in November of 2018 without notice. A...
  • Bittencourt
  • Spotify Star
  • 2654 Views
  • 2 replies
  • 0 likes
  • 2654 Views
  • 2 replies
  • 0 likes

Galaxy S10 6 Month Trial

PlanTrialCountryUSDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueI am currently on a free trial for spotify and I just found out my Galaxy S10 comes with a 6 month trial. Is there anyway I could extend my trial by 5 months since ...

  • Newbie
  • Plan Trial Country US Device Samsung Galaxy S10 Operating System Android   My Question or Issue I am currently on a free trial for spotify and I just found out my Galaxy S10 comes with...
  • Billy-J
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Subscription

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am am trying to change payment info. I pay for premium Spotify. But my online account says it’s basic free Spotify. I need someone to look into my ...

  • Casual Listener
  • Plan Free/Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I am am trying to change payment info. I pay for premium Spo...
  • Brunelicia
  • Community Legend
  • 505 Views
  • 5 replies
  • 0 likes
  • 505 Views
  • 5 replies
  • 0 likes

Solved!! Me hicieron doble cargo

Primero hice el pago con una tarjeta pero fue rechazada, lo hice con otra que fue aceptada pero al final me cobraron en las dosPremiumMéxico DispositivoMotorola oneSistema operativoAndroidDoble cargo de una cuenta

  • Newbie
  • Primero hice el pago con una tarjeta pero fue rechazada, lo hice con otra que fue aceptada pero al final me cobraron en las dos Premium México    Dispositivo Motorola one Sistema oper...
  • Luan
  • Spotify Star
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Solved!! Paysafecard

CountrySwitzerland Hi, today I wanted to pay for my subscription and paysafecard is not available here in Switzerland, also it would be great to have paysafecard as a paying method for Spotify Premium for Students. Thank you

  • Casual Listener
  • Country Switzerland   Hi, today I wanted to pay for my subscription and paysafecard is not available here in Switzerland, also it would be great to have paysafecard as a paying method for Spo...
  • detyp
  • Casual Listener
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Owner of the family account

I have a family account, but I cannot enter the owners account. It belongs to my mother and she have forgotten what email she used when first signing up. Is there a way to look what username that account has? The bills are payed from her card on that...

  • Newbie
  • I have a family account, but I cannot enter the owners account. It belongs to my mother and she have forgotten what email she used when first signing up. Is there a way to look what username that acc...
  • Billy-J
  • Spotify Star
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

hulu purchased for 99 cents a month (for a year), do I get spotify premium with this?

I purchased hulu for 99 cents a month (for a year) from a black friday deal, can I get spotify combined with this without an increase in price? If so, how do I do this? (I just heard of the offer hulu + spotify)

  • Casual Listener
  • I purchased hulu for 99 cents a month (for a year) from a black friday deal, can I get spotify combined with this without an increase in price? If so, how do I do this?   (I just heard of the ...
  • Billy-J
  • Spotify Star
  • 358 Views
  • 3 replies
  • 0 likes
  • 358 Views
  • 3 replies
  • 0 likes