Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 186295 Views
- 118 replies
- 12 likes
- 186295 Views
- 118 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 21145 Views
- 28 replies
- 4 likes
- 21145 Views
- 28 replies
- 4 likes
Automatic Debit fail. Unable to complete premium paying when Updating card info.
PlanStudent PlanCountryBrazilDeviceMoto G6 PlayOperating SystemAndroid Pie My Question or IssueFor months and months now i've been able to pay for my subscription just fine, spotify would charge me automatically and renew my subscription. But today, ...
- Plan Student Plan Country Brazil Device Moto G6 Play Operating System Android Pie My Question or Issue For months and months now i've been able to pay for my subscription just fine, ...
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- Community Legend
- 427 Views
- 1 replies
- 0 likes
- 427 Views
- 1 replies
- 0 likes
My payment says it did not go through but at my Bank appears charged
PremiumCountryEcuadorDeviceMotorola G7 powerOperating SystemAndroid My Question or Issue
- Premium Country Ecuador Device Motorola G7 power Operating System Android My Question or Issue
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- Community Legend
- 501 Views
- 1 replies
- 0 likes
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Payment
- 501 Views
- 1 replies
- 0 likes
3 months premium for free advert
PlanFreeCountryDenmarkDeviceSamsung Galaxy s7 edge, MSI laptop My Question or IssueHi there. On both my laptop and phone im getting an ad, that says i can get 3 months of spotify for free, when i click on the ad, it sends me straight to a payment sit...
- Plan Free Country Denmark Device Samsung Galaxy s7 edge, MSI laptop My Question or Issue Hi there. On both my laptop and phone im getting an ad, that says i can get 3 months of spotify...
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- Casual Listener
- 1193 Views
- 4 replies
- 0 likes
- 1193 Views
- 4 replies
- 0 likes
I cant login to my account im still paying for because i cant login to the old email address i used
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Community Legend
- 441 Views
- 1 replies
- 0 likes
- 441 Views
- 1 replies
- 0 likes
Unkown users in my Family Plan
I don´t know why but my Premium subscription passed to Family Plan. Today when I was checking this, I noticed that I had 5 unknown users added to my Family Plan that I didn't add. I deleted all them and downgrade to Premiun again. Someone else with t...
- I don´t know why but my Premium subscription passed to Family Plan. Today when I was checking this, I noticed that I had 5 unknown users added to my Family Plan that I didn't add. I...
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- Roadie
- 448 Views
- 1 replies
- 0 likes
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Subscriptions
- 448 Views
- 1 replies
- 0 likes
Solved!! Subscription
I have bought premium for 3 months for 0.99$ and in August I stop that...But this week it takes 5.99$
- I have bought premium for 3 months for 0.99$ and in August I stop that... But this week it takes 5.99$
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- Spotify Star
- 811 Views
- 3 replies
- 0 likes
- 811 Views
- 3 replies
- 0 likes
Solved!! Got a $4.99 charge when I updated my credit card
PlanPremiumCountryCanada My Question or Issue I recently got a new credit card, and when I updated this information on the website, the new credit card got charged for $4.99. I have a standard premium account and I pay $9.99 a month, and my account i...
- Plan Premium Country Canada My Question or Issue I recently got a new credit card, and when I updated this information on the website, the new credit card got charged for $4.99. ...
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- Casual Listener
- 2810 Views
- 3 replies
- 0 likes
- 2810 Views
- 3 replies
- 0 likes
Updating credit card changed plan
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently got a different credit card number and forgot to update my premium family subscrip...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recen...
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- Spotify Star
- 474 Views
- 3 replies
- 0 likes
- 474 Views
- 3 replies
- 0 likes
Superuser Contribution Paying with Paysafe Card
Hello, I would want to buy Spotify for few months with my Paysafe account, but I don't see it. Why paying for some months with Paysafe Card was removed? Is it going to be added back? If no, I have no other choice then stopping using Spotify, or using...
- Hello, I would want to buy Spotify for few months with my Paysafe account, but I don't see it. Why paying for some months with Paysafe Card was removed? Is it going to be added back? If no, I have no...
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- Spotify Star
- 8505 Views
- 1 replies
- 1 likes
- 8505 Views
- 1 replies
- 1 likes
WRONG CHARGUE
PlanPremiumCountryColombiaDevice( Samsung Galaxy 9)Operating System(Android Pie) My Question or Issue Hello, The last month I upgraded my University account, so I supposed this month I actually should pay just a half of charge, but I was charged full...
- Plan Premium Country Colombia Device ( Samsung Galaxy 9) Operating System (Android Pie) My Question or Issue Hello, The last month I upgraded my University account, ...
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- Spotify Star
- 386 Views
- 1 replies
- 0 likes
- 386 Views
- 1 replies
- 0 likes
Problems with premium account
Hello I have opened a premium account(with 3 months free trail) on the 5th of Septembre. After rebooting my telephone Yesterday I can not use my premium account anymore, only the free account. I have tried to open the account again, but then I reciev...
- Hello I have opened a premium account(with 3 months free trail) on the 5th of Septembre. After rebooting my telephone Yesterday I can not use my premium account anymore, only the free account. ...
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- Spotify Star
- 364 Views
- 1 replies
- 0 likes
- 364 Views
- 1 replies
- 0 likes
Superuser Contribution Charged after 20 days of free trial
I have been charged 20 days after starting my free trial. It was a 30 day trial. Why is this and how do I get a refund?
- I have been charged 20 days after starting my free trial. It was a 30 day trial. Why is this and how do I get a refund?
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- Spotify Legend
- 331 Views
- 1 replies
- 0 likes
- 331 Views
- 1 replies
- 0 likes
Which account is my credit card bonded to?
Today i got charged for premium account, but i dont use spotify anymore and i cant find the right account. Can i cancel the subscription just from my bank account or can i find out which account is getting the premium???PlanFree/PremiumCountry Device...
- Today i got charged for premium account, but i dont use spotify anymore and i cant find the right account. Can i cancel the subscription just from my bank account or can i find out which account is g...
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- Spotify Star
- 319 Views
- 1 replies
- 0 likes
- 319 Views
- 1 replies
- 0 likes
Paying with mobile credit
Im trying to get premium, but i dont want to do it by credit card or paypal. Why isnt there an option for paying with mobile? Not trying to find an offer or anything, just regular premium subscription. Im from Esonia if it helps. Any help is apprecia...
- Im trying to get premium, but i dont want to do it by credit card or paypal. Why isnt there an option for paying with mobile? Not trying to find an offer or anything, just reg...
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- Spotify Star
- 413 Views
- 1 replies
- 0 likes
- 413 Views
- 1 replies
- 0 likes
Solved!! Problem regarding the premium account
Guys, i am using free premium trial ( 3 months ). If the trial still have about 2 weeks, can i buy the premium package now. I would like to purchase spotify premium for 1 month. The 1 month premium will start from the date i purchase or after the 2 w...
- Guys, i am using free premium trial ( 3 months ). If the trial still have about 2 weeks, can i buy the premium package now. I would like to purchase spotify premium for 1 month. The 1 month premium w...
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- Community Legend
- 668 Views
- 1 replies
- 0 likes
- 668 Views
- 1 replies
- 0 likes
Change subscription
PlanPremiumCountryBulgariaDeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. My acc was premium and i joined premium for family. I need to know if i am going to be still charged for my Solo Premium or sta...
- Plan Premium Country Bulgaria Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello. My acc was premium and i joined premium for fa...
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- Community Legend
- 321 Views
- 1 replies
- 0 likes
- 321 Views
- 1 replies
- 0 likes
Solved!! Activating Student Discount problems.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hello, I have just received confirmation that I am eligible for the student discount for Spotify. When I go to ac...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Hello, I have just re...
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- Roadie
- 1016 Views
- 7 replies
- 0 likes
- 1016 Views
- 7 replies
- 0 likes
Solved!! Poseo error en el pago
Informo de error para pagar, hablo con el banco y me dice que ellos realizan el envío del pago pero spotify la rechaza, envío imagen del error.
- Informo de error para pagar, hablo con el banco y me dice que ellos realizan el envío del pago pero spotify la rechaza, envío imagen del error.
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- Spotify Star
- 952 Views
- 5 replies
- 0 likes
- 952 Views
- 5 replies
- 0 likes
Will I get money back if I cancel the premium?
PlanPremium, yetCountryPolandDeviceSony Xperia M5, PCOperating SystemAndroid, Windows 10 3 months ago I bought 3 months of premium for 0,99 zł and today I suddenly got information that I paid 19,99 zł for another month of premium. I didn't want to bu...
- Plan Premium, yet Country Poland Device Sony Xperia M5, PC Operating System Android, Windows 10 3 months ago I bought 3 months of premium for 0,99 zł and today I suddenly got informat...
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- Spotify Star
- 393 Views
- 3 replies
- 0 likes
- 393 Views
- 3 replies
- 0 likes
Solved!! Using Hulu with Spotify Premium
PlanPremiumUS DeviceWindows 10 Laptop & Android PhoneOperating SystemWindows & Android My Question or IssueI know this has been posted a lot but none of the solutions work for me. Any time I go to Hulu they want to charge me. I got into the free Hulu...
- Plan Premium US Device Windows 10 Laptop & Android Phone Operating System Windows & Android My Question or Issue I know this has been posted a lot but none of th...
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- Spotify Star
- 574 Views
- 4 replies
- 0 likes
- 574 Views
- 4 replies
- 0 likes