Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 40793 Views
- 20 replies
- 1 likes
- 40793 Views
- 20 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5194 Views
- 23 replies
- 2 likes
- 5194 Views
- 23 replies
- 2 likes
Spotify advertises student premium for 2,99EUR but asks for 4,99
Hello, I saw an ad for Spotify premium for students for 2,99EUR/month. After I have verified my student status, it asks for a payment of 4,99EUR/month. Why?Is this fraudulent advertisement? See pics
- Hello, I saw an ad for Spotify premium for students for 2,99EUR/month. After I have verified my student status, it asks for a payment of 4,99EUR/month. Why? Is this fraudulent adver...
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- Roadie
- 824 Views
- 4 replies
- 0 likes
- 824 Views
- 4 replies
- 0 likes
Charged for family plan when should be premium
I was oversharged 15 euros when it should be 10. PlanfamilyCountry SpainDevice(iPhone 8Operating System(iOS 10 My Question or Issue I was overcharged. Can I get a refund?
- I was oversharged 15 euros when it should be 10. Plan family Country Spain Device (iPhone 8 Operating System (iOS 10 My Question or Issue I was overcharged. Can I ...
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- Spotify Star
- 261 Views
- 1 replies
- 0 likes
- 261 Views
- 1 replies
- 0 likes
Spotify premium offline
Let’s say i’ve previously I had Spotify premium and I had some songs downloaded offline. A month later I wanted Spotify premium back would those offline songs still be offline or would i have to re-download them?
- Let’s say i’ve previously I had Spotify premium and I had some songs downloaded offline. A month later I wanted Spotify premium back would those offline songs still be offline or would i have to re-d...
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- Spotify Star
- 338 Views
- 1 replies
- 0 likes
- 338 Views
- 1 replies
- 0 likes
I cancel my subscription and i need to remove my card info
Hi dear, Your app has renewed subscription without notifying me by email before renewal and has made payment automatically, so I cancel the subscription and I need to refund my money and remove card info.I hope to solve this issue. Thanks.
- Hi dear, Your app has renewed subscription without notifying me by email before renewal and has made payment automatically, so I cancel the subscription and I need to refund my mon...
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- Spotify Star
- 550 Views
- 1 replies
- 0 likes
- 550 Views
- 1 replies
- 0 likes
Hulu showtime on tv
My Question or Issuecan you use your subscription for Hulu and showtime on a smart tv?
- My Question or Issue can you use your subscription for Hulu and showtime on a smart tv?
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- Spotify Star
- 994 Views
- 1 replies
- 0 likes
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HuluShowtimeTV
- 994 Views
- 1 replies
- 0 likes
Changing my postal code
PlanFree/PremiumCountryCanada DeviceIPHONE XROperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, im trying to change my postal code on my billing information (as i have recently moved into a new house), but spotify is n...
- Plan Free/Premium Country Canada Device IPHONE XR Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, im trying to change my posta...
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- Spotify Star
- 666 Views
- 1 replies
- 0 likes
- 666 Views
- 1 replies
- 0 likes
offline renew
OK let’s say previously I had Spotify premium and I canceled it. then let’s say a month later I decide that I wanted it again will all the songs that i downloaded offline be offline again or i need to re-download them? I don’t particularly care if th...
- OK let’s say previously I had Spotify premium and I canceled it. then let’s say a month later I decide that I wanted it again will all the songs that i downloaded offline be offline...
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- Community Legend
- 291 Views
- 1 replies
- 0 likes
- 291 Views
- 1 replies
- 0 likes
Spotify Giftcard
PlanFree/PremiumCountry GermanyDevice(iPhone 7)Operating System(Windows 7) My Question or IssueI bought a Spotify GiftCard and wanted to redeem, but it fails and they say to try it again or search for help. The Code is right... what can I do?
- Plan Free/Premium Country Germany Device (iPhone 7) Operating System (Windows 7) My Question or Issue I bought a Spotify GiftCard and wanted to redeem, but it fails and they sa...
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- Newbie
- 546 Views
- 1 replies
- 2 likes
- 546 Views
- 1 replies
- 2 likes
Solved!! Cancelamento de assinatura
Gostaria de saber como devo proceder para cancelar a assinatura de uma pessoa que faleceu
- Gostaria de saber como devo proceder para cancelar a assinatura de uma pessoa que faleceu
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- Casual Listener
- 683 Views
- 2 replies
- 0 likes
- 683 Views
- 2 replies
- 0 likes
Solved!! Playlists when changing to free verison
My Question or Issue I am currently on the premium plan and wish to move to free. Will I lose the playlist I created? If so, is there any way to preserve it somewhere else or at least print out the titles? Thanks!Susan
- My Question or Issue I am currently on the premium plan and wish to move to free. Will I lose the playlist I created? If so, is there any way to preserve it some...
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- Regular
- 496 Views
- 4 replies
- 0 likes
- 496 Views
- 4 replies
- 0 likes
Spotify is showing ads on my second phone - why?
PlanFamily PremiumCountry NorwayDeviceSamsung s8Operating SystemAndroid My Question or IssueWhy s Spotify showing ads on my secondary phone? Spotify is ad-free on my primary phone. Tried reinstalling the app. Didn't help.
- Plan Family Premium Country Norway Device Samsung s8 Operating System Android My Question or Issue Why s Spotify showing ads on my secondary phone? Spotify is ad-free on ...
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- Community Legend
- 277 Views
- 1 replies
- 0 likes
- 277 Views
- 1 replies
- 0 likes
SMS saying that my Premium account has expired
I have gotten several SMS recently requesting me to click a link since my account first is expiring and today, has expired. I handle these as scams and do not click the link. Anyone else with the same experience? PlanPremiumCountrysweden DeviceSMS to...
- I have gotten several SMS recently requesting me to click a link since my account first is expiring and today, has expired. I handle these as scams and do not click the link. Anyone else with the sam...
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- Community Legend
- 317 Views
- 1 replies
- 0 likes
- 317 Views
- 1 replies
- 0 likes
Premium to Family
PlanFree/PremiumCountryDenmark My Question or Issue Hello.We have had a family plan for a while now. But we changed the bank provider and therefore got a new credit card. When spotify tried to charge, it offcourse couldn't and therefore sent at email...
- Plan Free/Premium Country Denmark My Question or Issue Hello. We have had a family plan for a while now. But we changed the bank provider and therefore got a new c...
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- Roadie
- 332 Views
- 1 replies
- 0 likes
- 332 Views
- 1 replies
- 0 likes
Superuser Contribution Valentine’s Day free premium offer
There’s a Spotify ad for 60 day Valentine’s Day **bleep** trial. But nowhere can you redeem it. Huh?
- There’s a Spotify ad for 60 day Valentine’s Day **bleep** trial. But nowhere can you redeem it. Huh?
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- Spotify Legend
- 21349 Views
- 11 replies
- 6 likes
- 21349 Views
- 11 replies
- 6 likes
Canada Premium for Family Annual Subscription payment
I'm in Canada and I want to purchase an annual Family Premium Plan instead of a monthly subscription. Can anyone point me in the right direction? I found a useful link for annual Premium plan payment from a community member that I had not been able t...
- I'm in Canada and I want to purchase an annual Family Premium Plan instead of a monthly subscription. Can anyone point me in the right direction? I found a useful link for annual Prem...
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- Roadie
- 1014 Views
- 1 replies
- 0 likes
- 1014 Views
- 1 replies
- 0 likes
Changed payment card
Hello,I have updated my payment card and I can't find a way to make sure the old card was deleted and is no longer stored at Spotify.How can I verify that only the current card is stored with spotify, and not the one I have used in the past.Thank you...
- Hello, I have updated my payment card and I can't find a way to make sure the old card was deleted and is no longer stored at Spotify. How can I verify that only the current card is stored ...
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- Roadie
- 290 Views
- 1 replies
- 1 likes
- 290 Views
- 1 replies
- 1 likes
Superuser Contribution Cant purchase premium on FNB Visa
Hi Im trying to subscribe to premium. New user. Im from south africa and spotify is apparently still new here. Im trying to pay with my first national bank Visa card but keep getting payment failed. Please dont give me an answer of go look at this cr...
- Hi Im trying to subscribe to premium. New user. Im from south africa and spotify is apparently still new here. Im trying to pay with my first national bank Visa card but kee...
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- Casual Listener
- 1469 Views
- 4 replies
- 4 likes
- 1469 Views
- 4 replies
- 4 likes
Spotify + Hulu Price
With hulu's price going down $2 is the hulu+spotify bundle's price going go to down as well?
- With hulu's price going down $2 is the hulu+spotify bundle's price going go to down as well?
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- Spotify Star
- 503 Views
- 1 replies
- 0 likes
- 503 Views
- 1 replies
- 0 likes
Solved!! How do I buy a premium giftcard for someone in another country?
So valentine's day is coming up and I would like to buy a spotify premium giftcard for someone in another country, but from what I've seen, the gift cards you can buy at stores are only redeemable in the country you bought it in, and I can't find a w...
- So valentine's day is coming up and I would like to buy a spotify premium giftcard for someone in another country, but from what I've seen, the gift cards you can buy at stores are only redeemable in...
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- Community Legend
- 1743 Views
- 1 replies
- 0 likes
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Different countryGift CardPremium
- 1743 Views
- 1 replies
- 0 likes
Unable to change payment details
PlanPremiumCountry Device(iPhone SE)Operating System(iOS 1,) My Question or IssueI was informed that I have to change my payment details. I forgot to do so, and my student subcription was cancelled. Now I tried to change payment details and I can't d...
- Plan Premium Country Device (iPhone SE) Operating System (iOS 1,) My Question or Issue I was informed that I have to change my payment details. I forgot to do so, and my stude...
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- Community Legend
- 403 Views
- 3 replies
- 0 likes
- 403 Views
- 3 replies
- 0 likes