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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7987 Views
  • 23 replies
  • 2 likes
  • 7987 Views
  • 23 replies
  • 2 likes

Charged for annual membership but still no premium access

PlanFree/PremiumCountry Device(Lenovo ZUK Z2 Plus)Operating System(Android Pie) My Question or IssueI paid for the annual membership plan via UPI, but I still don't have access to premium services. Even on the website, it shows my subscription as "Sp...

  • Casual Listener
  • Plan Free/Premium Country   Device (Lenovo ZUK Z2 Plus) Operating System (Android Pie)   My Question or Issue I paid for the annual membership plan via UPI, but I still don't have...
  • Mantisentil
  • Community Legend
  • 1104 Views
  • 5 replies
  • 0 likes
  • premium 1 year
  • 1104 Views
  • 5 replies
  • 0 likes

Can't Verify Student Account Eligibility to Get Student Discount on Premium

I just finished my trial period and was trying to verify my student status in time to get the discount. However, I have tried many times but it just does not work properly. Today, I got charged for the normal/regular Premium service. I did cancel it ...

  • Casual Listener
  • I just finished my trial period and was trying to verify my student status in time to get the discount. However, I have tried many times but it just does not work properly. Today, I got charged for t...
  • Mantisentil
  • Community Legend
  • 978 Views
  • 7 replies
  • 0 likes
  • 978 Views
  • 7 replies
  • 0 likes

charged more even though I signed up for student premium

I signed to spotify subscription for student,but i just realissed for the past few months I have been charged morethis is horrible and dishonest service and incorrectwhy was I not notified of this?and I AM STILL A STUDENTi had already verified this w...

  • Casual Listener
  • I signed to spotify subscription for student, but i just realissed for the past few months I have been charged more this is horrible and dishonest service and incorrect why was I not notified of t...
  • Billy-J
  • Spotify Star
  • 740 Views
  • 3 replies
  • 0 likes
  • 740 Views
  • 3 replies
  • 0 likes

Charged on ps4 and no premium

I have always been charged through my ps4 account for spotify. When I recieved an app update, it seems I dont have the premium deal nomore? Its basically asking me to subscribe again for monthly charges if always been paying.PlanFree/PremiumCountry D...

  • Newbie
  • I  have always been charged through my ps4 account for spotify. When I recieved an app update, it seems I dont have the premium deal nomore? Its basically asking me to subscribe again for monthl...
  • Nico
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Family subscription

Spotify changed me twice for one month subscription on family account. What should I do?

  • Casual Listener
  • Spotify changed me twice for one month subscription on family account. What should I do?
  • Nico
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution abbonamento rinnovato il 1 marzo ma disattivato oggi

salve ho rinnovato la sottoscrizione a premium il 1 marzo 2019 ma oggi mi hanno disattivato l'abbonamento dato che il plafon della mia carta di credito si rinnova ogni fine mese non è stato possibile effettuare il pagamento, come posso risolvere la q...

  • Newbie
  • salve ho rinnovato la sottoscrizione a premium il 1 marzo 2019 ma oggi mi hanno disattivato l'abbonamento dato che il plafon della mia carta di credito si rinnova ogni fine mese non è stato possibile...
  • Jemi
  • Spotify Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Solved!! What happens to downloaded song between two seprated subscriptions?

So for example you've canceled your premium or your trial ends and you have downloaded songs specially saving a whole playlist or making a 300 song playlist and downloaded all of its songs. What happens if your premium ends for any reason and you ren...

  • Casual Listener
  • So for example you've canceled your premium or your trial ends and you have downloaded songs specially saving a whole playlist or making a 300 song playlist and downloaded all of its songs. What happ...
  • Billy-J
  • Spotify Star
  • 1521 Views
  • 3 replies
  • 0 likes
  • 1521 Views
  • 3 replies
  • 0 likes

Cant pay for 1 month with credit card

I'm trying to get 1 month premium but it's only giving me the paysafecard option. It's also doing it for the 3 and 6 months, but it's giving me the option to pay with my card for the family and yearly.

  • Newbie
  • I'm trying to get 1 month premium but it's only giving me the paysafecard option. It's also doing it for the 3 and 6 months, but it's giving me the option to pay with my card for the family and yearl...
  • Billy-J
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

premium-code lost

i had a spotify giftcard but i lost it, the only things which i still have is the card where the giftcard was on and the receipt. On the receipt i couldn't find the code.Is there anything on the card (not the giftcard it self) how i can get the premi...

  • Newbie
  • i had a spotify giftcard but i lost it, the only things which i still have is the card where the giftcard was on and the receipt. On the receipt i couldn't find the code. Is there anything on the ca...
  • Billy-J
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

PayPal Gift Card [QUESTION]

PlanPremiumCountryGreece Hi fellas! So I wanna buy a gift card from PayPal site but my account is registered in Greece where I'm living right now. Is it possible to buy the card from PayPal and use it in my country or I have to have a US account? I'm...

  • Newbie
  •   Plan Premium Country Greece   Hi fellas!  So I wanna buy a gift card from PayPal site but my account is registered in Greece where I'm living right now. Is it possible to buy ...
  • Brunelicia
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Charged twice by changing accounts

Hi everyone, Hopefully one of you can help me out. A while ago, I've ordered Spotify Premium but then saw there was also a Spotify for Students. I was charged twice. Now, I have not enough money on my credit card. I would like to know if it's possibl...

  • Newbie
  • Hi everyone,  Hopefully one of you can help me out. A while ago, I've ordered Spotify Premium but then saw there was also a Spotify for Students. I was charged twice. Now, I have not enough mon...
  • Mantisentil
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Some Music unavailable in Spotify India

PlanPremium CountryCurrently India DeviceMSI GS70 20D [Windows] and Nokia 6.1 [Android] Operating SystemWindows 8 and Android 9 IssueA brief background about me, been a 4-year user of Spotify now. First got Spotify in my first country of residence - ...

  • Casual Listener
  • Plan Premium   Country Currently India   Device MSI GS70 20D [Windows]  and Nokia 6.1 [Android]   Operating System Windows 8 and Android 9   Issue A brief backgr...
  • Brunelicia
  • Community Legend
  • 1094 Views
  • 1 replies
  • 2 likes
  • missing tracks
    Spotify India
  • 1094 Views
  • 1 replies
  • 2 likes

Cancelar suscripción de una cuenta que no es mía

Buen día, quiero cancelar la suscripción premium de una cuenta a la que no tengo acceso, no tengo ni el correo ni el usuario ni la contraseña pero ya se me hizo el cargo, está vinculado a mi tarjeta y tengo el comprobante. El cargo se hizo el 31 de m...

  • Newbie
  • Buen día, quiero cancelar la suscripción premium de una cuenta a la que no tengo acceso, no tengo ni el correo ni el usuario ni la contraseña pero ya se me hizo el cargo, está vinculado a mi tarjeta ...
  • Mantisentil
  • Community Legend
  • 1407 Views
  • 1 replies
  • 0 likes
  • cancelar
    cuenta desconocida
    Premium
    Suscripción
  • 1407 Views
  • 1 replies
  • 0 likes

Solved!! Payment taken back

PlanPremiumCountryNetherlandsDeviceiPhone 7Operating SystemIOS 12 My Question or IssueI accidentally withdrew a payment in my bank. I paid for a month of Spotify and somehow returned the payment. Now my account is unaccesable. I am not sure on the em...

  • Casual Listener
  •   Plan Premium Country Netherlands Device iPhone 7 Operating System IOS 12   My Question or Issue I accidentally withdrew a payment in my bank. I paid for a month of Spotify and ...
  • Mantisentil
  • Community Legend
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

Payment Method Changed to Paypal on its own

The past 3 years I've had autopay from my CC. This month, the charge was taken from my paypal account and i've never given Spotify that account information. I've changed it back to my CC but How is this possible? Nothing seems malicious at all, just ...

  • Newbie
  • The past 3 years I've had autopay from my CC. This month, the charge was taken from my paypal account and i've never given Spotify that account information.    I've changed it back to my ...
  • Billy-J
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching between premium accounts to get Google Home

PlanPremium + Headspace CountryUK My Question or IssueHi there; I'd like to switch to the Family plan to get the Google Home offer, but I also enjoy Premium + Headspace. If I switch to Family for a month, cancel and then switch back, does Headspace l...

  • Regular
  • Plan Premium + Headspace   Country UK   My Question or Issue Hi there; I'd like to switch to the Family plan to get the Google Home offer, but I also enjoy Premium + Headspace. If I ...
  • Guido
  • Spotify Legend
  • 727 Views
  • 5 replies
  • 0 likes
  • 727 Views
  • 5 replies
  • 0 likes

Solved!! Song Limit Ridiculous...

Spotify the 1% will increase over time the longer people are subscribers and the longer they are members their Library size will increase. It really takes nothing for you guys to remove this restriction. I was an original beta tester for Spotify befo...

  • Newbie
  • Spotify the 1% will increase over time the longer people are subscribers and the longer they are members their Library size will increase.  It really takes nothing for you guys to remove this re...
  • BevanW
  • Casual Listener
  • 880 Views
  • 2 replies
  • 0 likes
  • 880 Views
  • 2 replies
  • 0 likes

Spotify is charging me the double cost that I usually pay

I have the membership for university students, but right now i saw that the charge that spotify did was for a normal membership, I want to know why and what should I do. PlanPremiumCountryMexico

  • Visitor
  • I have the membership for university students, but right now i saw that the charge that spotify did was for a normal membership, I want to know why and what should I do.   Plan Premium Count...
  • AfterMore
  • Newbie
  • 445 Views
  • 2 replies
  • 0 likes
  • 445 Views
  • 2 replies
  • 0 likes

Spotify has charged me twice for last month.

Hi,I’m a student from the Uk and I have a premium student account. This means the subscription should cost £4.99 a month. However, last month I was charged £4.99 on the 1st of March and then £9.99 on the 29th of March. I am really upset by this charg...

  • Casual Listener
  • Hi, I’m a student from the Uk and I have a premium student account. This means the subscription should cost £4.99 a month. However, last month I was charged £4.99 on the 1st of March and then £9.99 ...
  • Billy-J
  • Spotify Star
  • 259 Views
  • 3 replies
  • 0 likes
  • 259 Views
  • 3 replies
  • 0 likes

Price increases to 14.99 without notice

PlanFree/PremiumCountry DeviceOnePlus 5tOperating SystemAndroid, windows My Question or IssuePrice increased to 14.99 a month in November of 2018 without notice. Appears to be the price for a family account but this is not a family account. Need corr...

  • Casual Listener
  • Plan Free/Premium Country   Device OnePlus 5t Operating System Android, windows    My Question or Issue Price increased to 14.99 a month in November of 2018 without notice. A...
  • Bittencourt
  • Spotify Star
  • 2658 Views
  • 2 replies
  • 0 likes
  • 2658 Views
  • 2 replies
  • 0 likes