Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
ab01545945
Visitor
84197 Views
50 replies
4 likes

84197 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
yesterday
nacho121
Visitor
10417 Views
24 replies
2 likes

10417 Views
24 replies
2 likes

Charged for Subscription that I don't have

Hi, I received a text message at 2.11am this morning, saying "Thank you for your subscription of £9.99 for Spotify Premium from Spotify" etc, this charge has come off my payg O2 balance. I have never signed upto Spotify premium, have also checked my ...

TeeJay63
Casual Listener
Hi, I received a text message at 2.11am this morning, saying "Thank you for your subscription of £9.99 for Spotify Premium from Spotify" etc, this charge has come off my payg O2 balance. I have never...
2019-05-02 11:50:27 AM
2019-05-03 2:16:13 PM
Robert_W
Community Legend
345 Views
3 replies
0 likes

345 Views
3 replies
0 likes

Paying twice

I'm paying for my spotify twice, but I've ever only bought one subscription. What can I do?

Naiqu
Newbie
I'm paying for my spotify twice, but I've ever only bought one subscription. What can I do?
2019-05-03 8:59:23 AM
2019-05-03 1:33:14 PM
Bittencourt
Spotify Star
325 Views
1 replies
0 likes

325 Views
1 replies
0 likes

Cant accept family premium invite

i have an invite to join a family plan but everytime i click it it just goes to the subscription page and tells me to "stay premium" but if i choose that itll just make me have my own family plan. Idk what else to do and this is really annoying pls h...

gjhng
Casual Listener
i have an invite to join a family plan but everytime i click it it just goes to the subscription page and tells me to "stay premium" but if i choose that itll just make me have my own family plan. Id...
2019-05-01 6:56:35 AM
2019-05-03 12:25:01 PM
Billy-J
Spotify Star
553 Views
5 replies
0 likes

553 Views
5 replies
0 likes

Solved!! je paie 9,99 eur par mois, mais je n'ai pas d'abonnement premium...

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

THUILLIEZ
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-05-02 9:44:50 PM
2019-05-03 10:45:35 AM
Luan
Spotify Star
488 Views
3 replies
0 likes

488 Views
3 replies
0 likes

Superuser Contribution Regular Premium Account WITHOUT HULU is not available

Spotify has seriously fouled up their entire subscription system in the USA with the rollout of the Hulu promotion.It appears to be impossible at this moment to sign up for a new Premium account without Hulu, or to upgrade a free to account to Premiu...

KossB
Roadie
Spotify has seriously fouled up their entire subscription system in the USA with the rollout of the Hulu promotion. It appears to be impossible at this moment to sign up for a new Premium account wi...
2019-05-02 4:51:11 PM
2019-05-03 10:07:14 AM
Peter
Spotify Legend
1120 Views
3 replies
0 likes

1120 Views
3 replies
0 likes

Solved!! Cancelled account but still being billed

There has been a small misunderstanding which I don’t immediately know the answer to, hope you can help. i have payed a premium account for 3 months for a friend of mine. I gave this to him as a present. It got billed through mypaypal as is my own pr...

tomreinhoudt
Regular
There has been a small misunderstanding which I don’t immediately know the answer to, hope you can help. i have payed a premium account for 3 months for a friend of mine. I gave this to him ...
2019-04-18 12:57:22 AM
2019-05-03 3:31:20 AM
Luan
Spotify Star
508 Views
1 replies
0 likes

508 Views
1 replies
0 likes

Unable to use spotify premium offer for samsung s10+

PlanFreeCountryUSDeviceS10+Operating SystemAndroid My Question or IssueI do not see the samsung spotify offer. I do not remember using premium before on this account. Could you please let me know what the issue is?

dhavalkolapkar
Newbie
Plan Free Country US Device S10+ Operating System Android My Question or Issue I do not see the samsung spotify offer. I do not remember using premium before on this account. C...
2019-05-02 9:30:53 PM
2019-05-02 12:33:01 AM
ElainaD
Composer
211 Views
1 replies
0 likes

211 Views
1 replies
0 likes

Charged double for several months

PlanPremiumCountryCanadaDeviceIphone 6sOperating SystemIos10 My Question or IssueCharged double for several months, is there anyway to add that back to my credit card ?! I do not want a Spotify credit or whatever for extra months. ThanksAndrew

Andrew91
Newbie
Plan Premium Country Canada Device Iphone 6s Operating System Ios10 My Question or Issue Charged double for several months, is there anyway to add that back to my credit card...
2019-05-02 8:51:24 PM
2019-05-02 12:15:36 AM
A_Musicophile
Community Legend
247 Views
1 replies
0 likes

247 Views
1 replies
0 likes

Solved!! One family member's premium features stopped working

PlanFamily PremiumCountryIrelandDeviceAndroid (moto G5)Operating SystemAndroid Oreo Premium services stopped working My daughter is prompted with a message saying 'You have tried to access a premium feature' when logged in on Android app and trying t...

rtmie
Casual Listener
Plan Family Premium Country Ireland Device Android (moto G5) Operating System Android Oreo Premium services stopped working My daughter is prompted with a message saying 'You...
2019-04-27 6:10:53 PM
2019-05-02 11:32:17 PM
Bittencourt
Spotify Star
830 Views
5 replies
1 likes

830 Views
5 replies
1 likes

Is Hulu really free with Premium spotify

PNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...

Lindaccohen
Casual Listener
PNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
2019-05-02 10:26:52 PM
2019-05-02 10:42:12 PM
KossB
Roadie
291 Views
1 replies
0 likes

291 Views
1 replies
0 likes

Prepaid Visa Failure

PlanFreeCountryGreeceDeviceDesktop , RedmiNote5plusOperating System( Android, Windows 10 My Question or IssueI just got my Visa Prepaid card in order to pay for a prenium student subscription but it does not accept the payment. Take note that the inf...

Jimmynik
Casual Listener
Plan Free Country Greece Device Desktop , RedmiNote5plus Operating System ( Android, Windows 10 My Question or Issue I just got my Visa Prepaid card in order to pay for a prenium stu...
2019-05-02 9:17:16 PM
2019-05-02 10:13:40 PM
KossB
Roadie
373 Views
1 replies
0 likes
prepaid
Visa

373 Views
1 replies
0 likes

Issue to connect my daughter to our Family subscription

PlanSpotify FamilyCountryFranceDeviceSamsung Galaxy A5Operating SystemAndroid Oreo, Windows 10My Question or Issue Hi, I cannot add my daughter's account to our family subscription. I already sent several times the invite (even with different e-mail ...

yaminet
Casual Listener
Plan Spotify Family Country France Device Samsung Galaxy A5 Operating System Android Oreo, Windows 10 My Question or Issue Hi, I cannot add my daughter's account to our...
2019-04-18 11:47:42 AM
2019-05-02 7:30:35 PM
yaminet
Casual Listener
519 Views
3 replies
0 likes

519 Views
3 replies
0 likes

Solved!! Pago

Necesito saber si se puede hacer pago con tarjeta de débitoo y como hacerlo por fa

Anacarolina4
Newbie
Necesito saber si se puede hacer pago con tarjeta de débitoo y como hacerlo por fa
2019-05-02 3:32:00 PM
2019-05-02 7:24:16 PM
Luan
Spotify Star
346 Views
1 replies
0 likes

346 Views
1 replies
0 likes

Solved!! Spotify Premium WITHOUT auto-renewal?

Having reached a time of life when I could keel over dead at any moment, I'm canceling any and all auto-renewal subscriptions as a courtesy to my survivors, who will appreciate having fewer chores to deal with after I've vamoosed. With that in mind, ...

BrooksNYC
Casual Listener
Having reached a time of life when I could keel over dead at any moment, I'm canceling any and all auto-renewal subscriptions as a courtesy to my survivors, who will appreciate having fewer chores to...
2019-05-01 9:57:17 PM
2019-05-02 6:13:17 PM
Bethany_Dawn
Community Legend
2077 Views
3 replies
0 likes

2077 Views
3 replies
0 likes

being charged double AGAIN after talking to someone online

PlanstudentCountrycanadaDeviceandroidQUESTION: WHY am i being charged twice again after i directly spoke with spotify staff about two weeks ago and they closed my other account. i am so frustrated.

krissiekaayy
Newbie
Plan student Country canada Device android QUESTION: WHY am i being charged twice again after i directly spoke with spotify staff about two weeks ago and they closed my other account. i am so f...
2019-05-02 4:04:58 PM
2019-05-02 5:59:08 PM
Robert_W
Community Legend
445 Views
1 replies
0 likes

445 Views
1 replies
0 likes

Solved!! AYUDAAAA

Compré varias tarjetas de Spotify y ninguna me funcionó, me marcaba error cuando las canjeaba, incluso intenté con otras tarjetas de Spotify que había comprado ese momento pero no funcionó. Fui a walmart (en donde compré las tarjetas) y me dijeron qu...

sebbsher
Casual Listener
Compré varias tarjetas de Spotify y ninguna me funcionó, me marcaba error cuando las canjeaba, incluso intenté con otras tarjetas de Spotify que había comprado ese momento pero no funcionó. Fu...
2019-05-01 4:26:58 PM
2019-05-02 5:36:08 PM
david1234508934
Casual Listener
905 Views
2 replies
0 likes

905 Views
2 replies
0 likes

I recently lost my debit card, is there any other method to pay my monthly subscription fee?

PlanPremiumCountrySweden My Question or IssueI recently lost my debit card this Saturday which I naturally blocked as soon as I noticed, of course the timing had to be so terrible that it was right around the time to pay for Spotify Premium. Worst ca...

Lorentzz
Newbie
Plan Premium Country Sweden My Question or Issue I recently lost my debit card this Saturday which I naturally blocked as soon as I noticed, of course the timing had to be so terrible th...
2019-05-02 3:47:14 PM
2019-05-02 3:57:26 PM
KossB
Roadie
551 Views
1 replies
0 likes

551 Views
1 replies
0 likes

Charged for a subscription I did not get

PlanPremiumCountryIndiaDeviceGoogle Pixel 2Operating SystemAndroid Pie My Question or IssueSo I tried subscribing to the monthly plan which costs Rs. 119/month here in India but the plan was rejected since I have a debit card which does not allow for...

nishchay_s
Casual Listener
Plan Premium Country India Device Google Pixel 2 Operating System Android Pie My Question or Issue So I tried subscribing to the monthly plan which costs Rs. 119/month here i...
2019-04-30 4:13:39 PM
2019-05-02 1:10:09 PM
Robert_W
Community Legend
503 Views
4 replies
1 likes

503 Views
4 replies
1 likes

Solved!! Why my account has not been modified in Premium for sudents?

Hallo, my account was premium for students.On January 2019 the first year expired.I reapply for another year but I now realize that Spotify never changed it even if I had a message telling it would have been modified on February 28th 2019.Now I appli...

antocodi82
Newbie
Hallo, my account was premium for students. On January 2019 the first year expired. I reapply for another year but I now realize that Spotify never changed it even if I had a message telling it wou...
2019-05-01 11:20:16 AM
2019-05-02 11:07:32 AM
Luan
Spotify Star
509 Views
1 replies
0 likes

509 Views
1 replies
0 likes

Solved!!Superuser Contribution Is the Google Home Mini offer no longer available?

Hi there, I was planning on purchasing a Premium plan a few weeks back because of this free Google Home Mini promotion, but was waiting until May 1st. But now it appears to be gone? All news outlets reported it going on until May 9th and I don't see ...

CryoZero
Casual Listener
Hi there, I was planning on purchasing a Premium plan a few weeks back because of this free Google Home Mini promotion, but was waiting until May 1st. But now it appears to be gone? All news...
2019-05-01 7:27:50 PM
2019-05-02 10:43:38 AM
Peter
Spotify Legend
1165 Views
9 replies
4 likes

1165 Views
9 replies
4 likes

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