Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
roflmaoo
Casual Listener
123664 Views
81 replies
10 likes

123664 Views
81 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14763 Views
27 replies
2 likes

14763 Views
27 replies
2 likes

Spotify Family Account

I want to change my account to a premium family subscription. Please could you help me do this, I cant see where the option is.

Kevrodr
Visitor
I want to change my account to a premium family subscription. Please could you help me do this, I cant see where the option is.
2019-07-09 12:55:11 PM
2019-07-09 1:41:08 PM
A_Musicophile
Community Legend
319 Views
1 replies
0 likes

319 Views
1 replies
0 likes

Solved!!Superuser Contribution how to delete songs?

PlanPremiumCountryPhilippines DeviceiPhone 6+Operating SystemiOS 12 My Question or Issuehello! the new format of spotify premium has been confusing me a bit, but i'll get used to it. the question though is how can i delete songs in an album without d...

bokurootrash
Casual Listener
Plan Premium Country Philippines Device iPhone 6+ Operating System iOS 12 My Question or Issue hello! the new format of spotify premium has been confusing me a bit, but i'll ...
2019-06-28 11:41:34 AM
2019-07-09 1:09:35 PM
Katerina
Spotify Legend
728 Views
2 replies
1 likes

728 Views
2 replies
1 likes

Solved!!Superuser Contribution Spotify for students not working

PlanPremiumCountryItalyDeviceiPhone XS/MacBook AirOperating SystemiOS My Question or IssueGoodmorning. I received a message from my bank today which autorized a payment of 9,99€ for my premium account. The issue is that I subscribed to an offer for s...

strikelash
Regular
Plan Premium Country Italy Device iPhone XS/MacBook Air Operating System iOS My Question or Issue Goodmorning. I received a message from my bank today which autorized a...
2019-06-26 9:01:55 AM
2019-07-09 10:59:49 AM
Katerina
Spotify Legend
716 Views
3 replies
0 likes

716 Views
3 replies
0 likes

Superuser Contribution Error 102 when attempt to join family subscription

Plan PremiumCountryUSA DeviceMacbook Pro, mid-2012Operating SystemOS X 10.10.5 My Question or IssueI am a current premium subscriber, but my family has recently decided to make a family account. I received the invite link and filled out the (same) ad...

lindsg
Casual Listener
Plan Premium Country USA Device Macbook Pro, mid-2012 Operating System OS X 10.10.5 My Question or Issue I am a current premium subscriber, but my family has recently d...
2019-06-19 9:48:08 AM
2019-07-09 10:51:06 AM
Katerina
Spotify Legend
3079 Views
6 replies
0 likes

3079 Views
6 replies
0 likes

Superuser Contribution Can't use Spotify with data plan, says I'm offline

PlanPremium FamilyCountryUSDeviceiPhone 6 SEIt says I'm offline when I can use the data plan for everything else, and I'm not offline. It works fine with WiFi. I've shut off and restarted the phone, logged out and in to Spotify, and deinstalled and r...

nikobiko
Regular
Plan Premium Family Country US Device iPhone 6 SE It says I'm offline when I can use the data plan for everything else, and I'm not offline. It works fine with WiFi. I've shut off and restarted...
2019-06-28 3:45:05 AM
2019-07-09 10:26:15 AM
Katerina
Spotify Legend
1142 Views
4 replies
0 likes

1142 Views
4 replies
0 likes

Superuser Contribution Cancelling after 3 years

After 3 years on a premium plan I’m moving on. Happily listening to my podcast when Spotify automatically logs me out. It’s been so long since I logged in I’ve forgotten my password, only problem is, Spotify was linked to my Facebook account which is...

kidguitar2000
Newbie
After 3 years on a premium plan I’m moving on. Happily listening to my podcast when Spotify automatically logs me out. It’s been so long since I logged in I’ve forgotten my pass...
2019-07-06 3:11:08 PM
2019-07-09 9:59:31 AM
Katerina
Spotify Legend
432 Views
3 replies
0 likes

432 Views
3 replies
0 likes

Superuser Contribution Im a premium, im paying, and I dont want other songs within my playlists!

Something changed really bad in spotify! Why cannot I listen my playlists and the albuns with no interruptions - something Completely unwanted! I’m paying to choose the music I want to listen. Whats happenning? What did you change? Let me know if you...

Regodinho
Newbie
Something changed really bad in spotify! Why cannot I listen my playlists and the albuns with no interruptions - something Completely unwanted! I’m paying to choose the music I want to listen. Whats ...
2019-07-07 2:56:01 AM
2019-07-09 9:36:55 AM
Katerina
Spotify Legend
490 Views
2 replies
0 likes

490 Views
2 replies
0 likes

Payment details

I’m trying to change my account info but I don’t know my email or username so it keeps charging me and I want to cancel it, how do I do that ?Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Androi...

DavidM1998_
Newbie
I’m trying to change my account info but I don’t know my email or username so it keeps charging me and I want to cancel it, how do I do that ? Free/Premium Country Device (iPhone 8, Samsu...
2019-07-08 6:45:18 PM
2019-07-09 3:53:42 AM
Billy-J
Spotify Star
377 Views
1 replies
0 likes

377 Views
1 replies
0 likes

Solved!! payment not successfull - request to update payment details

Plan PremiumCountry: Poland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I received a message stating that the most recent payment for Premium was not succes...

daszut
Casual Listener
Plan Premium Country: Poland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or...
2019-07-05 9:31:31 PM
2019-07-08 4:24:14 PM
Billy-J
Spotify Star
612 Views
3 replies
0 likes

612 Views
3 replies
0 likes

Spotify doesnt accept my redeem Code

PlanFree/PremiumCountryGermanyDevice Operating System My Question or IssueHey, I recently bought a redeem code at supermarket. I tried to activate premium, but it keeps saying there was a problem. I looked it up in help and followed the advices, but ...

Bastian4478
Newbie
Plan Free/Premium Country Germany Device Operating System My Question or Issue Hey, I recently bought a redeem code at supermarket. I tried to activate premium, ...
2019-07-08 12:09:48 PM
2019-07-08 1:07:34 PM
Jose_M
Spotify Star
337 Views
1 replies
0 likes

337 Views
1 replies
0 likes

Premium member but 5 ads in my poscasts!!!!

PlanPremiumCountryAustraliaDeviceSamsung 6 edgeOperating SystemAndroid My Question or IssueI have been listening to a new podcast Redhanded with my premium membership and it is full of ads, at the beginning in the middle and at the end. No banner and...

Jas1808
Casual Listener
Plan Premium Country Australia Device Samsung 6 edge Operating System Android My Question or Issue I have been listening to a new podcast Redhanded with my premium membership and it ...
2019-07-05 11:26:25 AM
2019-07-08 1:00:04 PM
Jose_M
Spotify Star
755 Views
5 replies
0 likes

755 Views
5 replies
0 likes

Overcharged me

I would like to know why it says I'll be charged .99 for three months and the. 9.99 a month after that but I was charged 119?? Can someone please tell me how I can get this handled? Thanks

Jennykap
Newbie
I would like to know why it says I'll be charged .99 for three months and the. 9.99 a month after that but I was charged 119?? Can someone please tell me how I can get this handled? Thanks&n...
2019-07-07 12:18:17 AM
2019-07-08 7:18:48 AM
Billy-J
Spotify Star
587 Views
1 replies
0 likes

587 Views
1 replies
0 likes

I cancelled my subscription last month and they charged me this month anyway. I want a refund.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

avillahermosa
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-07-07 9:53:20 PM
2019-07-08 7:17:27 AM
Billy-J
Spotify Star
381 Views
1 replies
0 likes

381 Views
1 replies
0 likes

Missing payments will cause Hulu deal to be taken away

This isn't a question. Just a notice to those looking for information like I was when I suddenly couldn't access my connected Hulu account.While traveling I lost my debit card. I canceled it, causing my Spotify payment to be rejected. I couldn't upda...

mdcox
Newbie
This isn't a question. Just a notice to those looking for information like I was when I suddenly couldn't access my connected Hulu account. While traveling I lost my debit card. I canceled it, c...
2019-07-07 11:04:09 AM
2019-07-07 9:33:48 PM
Billy-J
Spotify Star
1173 Views
1 replies
1 likes

1173 Views
1 replies
1 likes

Solved!! Student premium to Family premium

I have a student premium account and my family just got a family account. I cancelled the student account since I want to get on the family account. When I accept the invitation, I don't get asked to put in the verification code and I cannot get hook...

beeker24
Casual Listener
I have a student premium account and my family just got a family account. I cancelled the student account since I want to get on the family account. When I accept the invitation, I don't get asked to...
2019-07-07 3:58:26 PM
2019-07-07 8:48:16 PM
Billy-J
Spotify Star
638 Views
3 replies
0 likes

638 Views
3 replies
0 likes

Solved!! Thinking about Premium, but have some questions

My question is this:I currently have the $10 a month Hulu Plan (Ad-Free)I currently have the Showtime Bundle through X-Finity CableI am a student;How would this affect my bill, since the package you are offering is the $5.99 (Ad-Supported) Hulu, and ...

dameos1976
Regular
My question is this: I currently have the $10 a month Hulu Plan (Ad-Free) I currently have the Showtime Bundle through X-Finity Cable I am a student; How would this affect my bill, since the pack...
2019-07-05 4:24:22 PM
2019-07-07 4:43:20 PM
Billy-J
Spotify Star
698 Views
9 replies
0 likes

698 Views
9 replies
0 likes

Paid, no subscription

My Question or IssueOne of my friends, paid for a year subscription. The transaction went through but my friend Isn't getting a paid subscription. She's still on the free service. We've tried logging out and back in. And most troubleshooting things, ...

JinxFormal
Newbie
My Question or Issue One of my friends, paid for a year subscription. The transaction went through but my friend Isn't getting a paid subscription. She's still on the free service. We've tried loggi...
2019-07-07 9:23:06 AM
2019-07-07 4:23:22 PM
Billy-J
Spotify Star
349 Views
1 replies
0 likes

349 Views
1 replies
0 likes

Being charged after card expired

PremiumUnited States DeviceMotorola Z2Macbook Air My Question or IssueSeveral months ago Spotify told me that my credit card expired (which it did) and that my Premium subscription would be paused until I updated my payment information. I had been us...

zt44
Casual Listener
Premium United States Device Motorola Z2 Macbook Air My Question or Issue Several months ago Spotify told me that my credit card expired (which it did) and that my Premium subsc...
2019-07-06 9:22:14 PM
2019-07-07 4:00:15 AM
Billy-J
Spotify Star
1892 Views
5 replies
0 likes

1892 Views
5 replies
0 likes

My payment keeps saying error

PlanFree/Premium trying to upgrade CountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)A8Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssuePayment card keeps saying error

Jessm2
Newbie
Plan Free/Premium trying to upgrade Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) A8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android ...
2019-07-07 1:29:22 AM
2019-07-07 2:44:35 AM
Billy-J
Spotify Star
513 Views
1 replies
0 likes

513 Views
1 replies
0 likes

Never received my free Google Home Mini from the US offer. Been over 7 months!

PlanPremiumCountryUS DeviceMacBook Pro My Question or IssueWe never received our free google home mini from the US promotion at the end of last year. There was an issue with it, and we chatted with Spotify support, MULTIPLE TIMES, and they said they ...

Snaxxthetech
Newbie
Plan Premium Country US Device MacBook Pro My Question or Issue We never received our free google home mini from the US promotion at the end of last year. There was an ...
2019-07-06 9:05:51 PM
2019-07-06 11:33:53 PM
Billy-J
Spotify Star
916 Views
1 replies
0 likes

916 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts