Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 174133 Views
- 114 replies
- 12 likes
- 174133 Views
- 114 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 19372 Views
- 27 replies
- 4 likes
- 19372 Views
- 27 replies
- 4 likes
I delete my profile but payment still going
I have that problem that I delete my old account (I cant log in), but still payment go. I don´t know how to stop it, because I cant log in.
- I have that problem that I delete my old account (I cant log in), but still payment go. I don´t know how to stop it, because I cant log in.
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- Community Legend
- 285 Views
- 1 replies
- 0 likes
- 285 Views
- 1 replies
- 0 likes
Gift card pin unreadable
Hi I got a gift card worth 60 euro for spotify premium. I peeled it off a little abruptly and now the pin is completely illegible. What can I do? The store doesn't accept refunds because they said I have to contact spotify.. Thank you. Plan 6 months ...
- Hi I got a gift card worth 60 euro for spotify premium. I peeled it off a little abruptly and now the pin is completely illegible. What can I do? The store doesn't accept refunds because they...
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- Community Legend
- 573 Views
- 1 replies
- 0 likes
- 573 Views
- 1 replies
- 0 likes
Solved!! I bought a Card and it wont work because it was damaged
PlanFree/PremiumCountryATDevice(iPhone 7)Operating System(iOS) My Question or IssueI bought a Card and it wont work because it is damaged
- Plan Free/Premium Country AT Device (iPhone 7) Operating System (iOS) My Question or Issue I bought a Card and it wont work because it is damaged
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- Community Legend
- 1628 Views
- 1 replies
- 0 likes
- 1628 Views
- 1 replies
- 0 likes
Unable to subscribe cause of test months
I want to subscribe to spotify on a monthly basis (not yearly!) and I have the following options: Family (I just want one account so nope)Premium Monthly (that'd be fine but comes with a 3 months test version)Premium Student (I want this one, it says...
- I want to subscribe to spotify on a monthly basis (not yearly!) and I have the following options: Family (I just want one account so nope) Premium Monthly (that'd be fine but comes with a 3...
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- Spotify Star
- 550 Views
- 1 replies
- 0 likes
- 550 Views
- 1 replies
- 0 likes
I did, but she wants to pay again
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue *community rock star edit - removed personal info*
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
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- Spotify Star
- 1541 Views
- 9 replies
- 0 likes
- 1541 Views
- 9 replies
- 0 likes
Advance family subscription charge
My family plan is automatically renewed every 17 of each month, but I need it to be on the 1st of each month
- My family plan is automatically renewed every 17 of each month, but I need it to be on the 1st of each month
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- Spotify Star
- 857 Views
- 1 replies
- 0 likes
- 857 Views
- 1 replies
- 0 likes
No cambiar o restablecer mi contrasena
Estoy tratando de cambiar mi contrasena por que ya no la recuerdo , pero al momento de tratar de hacerlo no me reconoce ni el usuario ni el email.
- Estoy tratando de cambiar mi contrasena por que ya no la recuerdo , pero al momento de tratar de hacerlo no me reconoce ni el usuario ni el email.
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- Roadie
- 627 Views
- 1 replies
- 0 likes
- 627 Views
- 1 replies
- 0 likes
I paid for spotify premium but i dont have it.
I am using a Samsung A50 to sign up for Spotify Premium. My Spotify account (m7kvu8u935clzzc8zg5biyrpa) had already complete the payment, but I didn't get my Spotify Premium. It sends me a message that stated: "MYR4.00 AT Spotify P0C8B2500A SE".
- I am using a Samsung A50 to sign up for Spotify Premium. My Spotify account (m7kvu8u935clzzc8zg5biyrpa) had already complete the payment, but I didn't get my Spotify Premium. It sends me a message th...
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- Roadie
- 318 Views
- 1 replies
- 0 likes
- 318 Views
- 1 replies
- 0 likes
I upgrade to Premium and got confirmation for the payment but the accounct is still on free program
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 693 Views
- 4 replies
- 0 likes
- 693 Views
- 4 replies
- 0 likes
Solved!! Not eligible for a promo
PlanPremiumCountry Philippines DeviceSamsung Galaxy S10+Operating SystemAndroid Pie My Question or IssueBeen paying spotify premium via card, but for this month i would like to pay via mobile promo, but it says that im not eligible for that offer
- Plan Premium Country Philippines Device Samsung Galaxy S10+ Operating System Android Pie My Question or Issue Been paying spotify premium via card, but for this month i w...
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- Casual Listener
- 655 Views
- 2 replies
- 0 likes
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Not eligiblePremium features disabledSpotify premium problem
- 655 Views
- 2 replies
- 0 likes
Cobrança indevida de R$10,00!!!
Boa noite, recentemente criei essa conta e peguei a promoção de 3 meses por R$1,99, e hoje apareceu no meu extrato online uma cobrança de R$10,00 pelo spotify, mas não fiz nenhuma subscrição, o que posso fazer pra cancelar esses R$10,00 ???PlanPREMIU...
- Boa noite, recentemente criei essa conta e peguei a promoção de 3 meses por R$1,99, e hoje apareceu no meu extrato online uma cobrança de R$10,00 pelo spotify, mas não fiz nenhuma subscrição, o que p...
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- Community Legend
- 316 Views
- 1 replies
- 0 likes
- 316 Views
- 1 replies
- 0 likes
Unable to purchase premium because my country isn't in the list
Plan — free, but I wanted to purchase the premiumCountry — I'm came from Russia but I now live in the Czech Republic My Question or Issue:I was trying to purchase the Premium. I filled in my debit card deatails but I couldn't pay. It was written that...
- Plan — free, but I wanted to purchase the premium Country — I'm came from Russia but I now live in the Czech Republic My Question or Issue: I was trying to purchase the Premium. I filled i...
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- Community Legend
- 457 Views
- 1 replies
- 0 likes
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PaymentPremiumSubscription
- 457 Views
- 1 replies
- 0 likes
Solved!! Cancelled Premium but STill Chrged
PlanNow free but used to be premiumCountry IrelandDeviceLaptop+Samsung J3Operating SystemWindows 10+ Android My Question or IssueMy Spotify premium was due on 22/08/2019 but I didn't have the money to afford it so I cancelled it on that day. But a fe...
- Plan Now free but used to be premium Country Ireland Device Laptop+Samsung J3 Operating System Windows 10+ Android My Question or Issue My Spotify premium was due on 22/08/2019...
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- Spotify Star
- 661 Views
- 5 replies
- 0 likes
- 661 Views
- 5 replies
- 0 likes
Student subscription changed to full premium without any notification
PlanPremiumCountryGreeceDevice(PC,Huawei smartphone)Operating System( Android, Windows 10) My Question or IssueI have spotify premium for a bit over a year today I noticed that I have been charged with full price for the last 5 months so almost 20 eu...
- Plan Premium Country Greece Device (PC,Huawei smartphone) Operating System ( Android, Windows 10) My Question or Issue I have spotify premium for a bit over a year today I noticed th...
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- Spotify Star
- 294 Views
- 1 replies
- 0 likes
- 294 Views
- 1 replies
- 0 likes
Premium duo issue
PlanPremium duoCountry Device Operating System(iOS and Android My Question or IssueTengo el plan premium duo y no es posible escuchar música de manera independiente en un segundo dispositivo.
- Plan Premium duo Country Device Operating System (iOS and Android My Question or Issue Tengo el plan premium duo y no es posible escuchar música de manera i...
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- Community Legend
- 279 Views
- 1 replies
- 0 likes
- 279 Views
- 1 replies
- 0 likes
Subscription
Hey, Can I buy a subscription from Romania, if I am from US?
- Hey, Can I buy a subscription from Romania, if I am from US?
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- Community Legend
- 276 Views
- 1 replies
- 0 likes
- 276 Views
- 1 replies
- 0 likes
Payment failed. Please try again later or use a different card
PlanFree/PremiumCountrySouth Africa My Question or IssueMy bank card that I was using expired last month after Spotify deducted from my account. Now with the new card that I have when I input the details it tells me that the payment has failed. I hav...
- Plan Free/Premium Country South Africa My Question or Issue My bank card that I was using expired last month after Spotify deducted from my account. Now with the new card that I have whe...
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- Spotify Star
- 731 Views
- 3 replies
- 0 likes
- 731 Views
- 3 replies
- 0 likes
Superuser Contribution My spotify premium is still on spotify free
I have already read the other threads where the mods commented but this methods do not work for me. Ive got email from spotify and logged in with the username given to me but i still have spotify free. Neither have i accidently made a 2nd account usi...
- I have already read the other threads where the mods commented but this methods do not work for me. Ive got email from spotify and logged in with the username given to me but i still have spotify fre...
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- Spotify Legend
- 467 Views
- 3 replies
- 0 likes
- 467 Views
- 3 replies
- 0 likes
Changing plan from premium to family plan
Plan premium family plan CountryIreland DeviceHonor 10 My Question or IssueI started Spotify on the 99cent for 3 months offer, this officially ended and I was charged 9.99 euro to stay on the premium plan. I wasn't notified that I was going to be cha...
- Plan premium family plan Country Ireland Device Honor 10 My Question or Issue I started Spotify on the 99cent for 3 months offer, this officially ended and I was cha...
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- Spotify Star
- 472 Views
- 1 replies
- 0 likes
- 472 Views
- 1 replies
- 0 likes
[Subscription] Paid for sub, but my premium isn't available
PlanPremiumCountryNetherlandsDeviceAcer LaptopOperating SystemWindows 10 My Question or IssueHello!I recently decided to buy a Premium subscription again after a few months.The payment went well, but when I was done with the payment it gave me an err...
- Plan Premium Country Netherlands Device Acer Laptop Operating System Windows 10 My Question or Issue Hello! I recently decided to buy a Premium subscription again after a few months...
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- Spotify Star
- 428 Views
- 3 replies
- 0 likes
- 428 Views
- 3 replies
- 0 likes