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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75388 Views

20 replies

100 likes

  • 75388 Views
  • 20 replies
  • 100 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140359 Views

69 replies

10 likes

Premium for Family
  • 140359 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80798 Views

89 replies

4 likes

  • 80798 Views
  • 89 replies
  • 4 likes

6 Months of Spotify Premium have not gotten code

I accepted an offer on XBOX of XBOX Gamepass Ultimate + 6 months of Spotify premium for new subscribers I am a new subscriber and still have not gotten my code I ordered it last week why have I not got my code yet? I am in the US

Casual Listener

I accepted an offer on XBOX of XBOX Gamepass Ultimate + 6 months of Spotify premium for new subscribers I am a new subscriber and still have not gotten my code I ordered it last week why have I not g...

Billy-J

Spotify Star

785 Views

3 replies

0 likes

  • 785 Views
  • 3 replies
  • 0 likes

Google Home Mini Promo

I received my promo email for my free google home mini. I followed all of the steps to link my account and even reached the check out page. At this point, it showed correctly as $0. I realized I chose the wrong color and hit the back button on my pho...

Casual Listener

I received my promo email for my free google home mini.  I followed all of the steps to link my account and even reached the check out page. At this point, it showed correctly as $0. I real...

Billy-J

Spotify Star

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Premium Duo Invite Link Not Working

Every time I share the link it opens with, a page that says "Link not working try again" How can I solve this. Thanks

Visitor

Every time I share the link it opens with, a page that says "Link not working try again"   How can I solve this.   Thanks

Emilia_8

Community Legend

1289 Views

1 replies

0 likes

  • 1289 Views
  • 1 replies
  • 0 likes

Canada USA premium plan

Hi, I'm a premium user. But my stepfather is still only using free account. He lives in Canada and goes in Florida on winter. He notices that when he is in Florida his Spotify stops after few minutes. Before he gets premium he wants to make sure that...

Newbie

Hi, I'm a premium user. But my stepfather is still only using free account. He lives in Canada and goes in Florida on winter. He notices that when he is in Florida his Spotify stops after few minutes...

OneByBoo

Roadie

2054 Views

1 replies

0 likes

  • 2054 Views
  • 1 replies
  • 0 likes

Reactivating my premium account.

Hello ! I was using Spotify Premium until yesterday. Well this morning actually. But I couldn't pay it since October. So today, it was put on pause until I could pay again. But, I canceled it to make sure I wouldn't get charged for the moment and als...

Visitor

Hello ! I was using Spotify Premium until yesterday. Well this morning actually. But I couldn't pay it since October. So today, it was put on pause until I could pay again. But, I canceled it to make...

OneByBoo

Roadie

2048 Views

1 replies

0 likes

  • 2048 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't reactivate hulu account after updating Spotify payment info

I missed a payment on my Spotify premium, and after updating my payment/reactivating my Spotify subscription, I'm unable to reactivate my hulu subcscription. I've looked all over the place for a way to do it, I've chatted with hulu support who couldn...

Casual Listener

I missed a payment on my Spotify premium, and after updating my payment/reactivating my Spotify subscription, I'm unable to reactivate my hulu subcscription. I've looked all over the place for a way ...

Fawnwilliams

Casual Listener

3828 Views

10 replies

1 likes

  • 3828 Views
  • 10 replies
  • 1 likes

Didn't receive my premium but i paid for it.

Hi, I recently started a subscribtion and it said i will get 3 month's free but after i made the one cent payment for verification and got the verification email that said my payment was succesfull, I looked online on my account and it's saying that ...

Casual Listener

Hi,  I recently started a subscribtion and it said i will get 3 month's free but after i made the one cent payment for verification and got the verification email that said my payment was succe...

Emilia_8

Community Legend

1251 Views

3 replies

0 likes

  • 1251 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google Home mini (NO PROMO CODE) Sent!!!!!!!!

PlanPremium Country - US Device - PC Operating System(Windows 10,etc.) My Question or IssueNo promo code was sent for the Google Home mini I paid for Spotify twice now with two different emails and This email*snip*wasn't sent a promo code Please send...

Regular

Plan Premium  Country - US   Device  - PC   Operating System (Windows 10,etc.)   My Question or Issue No promo code was sent for the Google Home mini I paid for Spo...

o5_-v4caztqjg

Newbie

3496 Views

16 replies

2 likes

  • 3496 Views
  • 16 replies
  • 2 likes

[SOLVED] Redeem success but got failed payment couple days later

PlanShould be PremiumCountryIndonesiaDevice(PC, Asus Max Pro M1)Operating System(Linux Ubuntu 18.04, Android 8.1.0)My Question or IssueI redeem code i bought using TokoPedia for 3 month premium and it finished successfully, and my premium subscriptio...

Casual Listener

Plan Should be Premium Country Indonesia Device (PC, Asus Max Pro M1) Operating System (Linux Ubuntu 18.04, Android 8.1.0) My Question or Issue I redeem code i bought using TokoPedia fo...

rudilee

Casual Listener

790 Views

1 replies

0 likes

  • 790 Views
  • 1 replies
  • 0 likes

subscribed, but not renewing subscription.

Planstudent premimumCountryIndiaDeviceRedmi note 5Operating SystemAndroid 8.1 My Question or IssueI am a student premium subscription member. My subscription expired today. I renewed it immediately. My money got debited yet it has not renewed. I trie...

Casual Listener

Plan student premimum Country India Device Redmi note 5 Operating System Android 8.1   My Question or Issue I am a student premium subscription member. My subscription expire...

Billy-J

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

subscription

I'm currently a student and I've had the student subscription that also includes hulu. When I went to renew my subscription today I paid for the normal premium that does not include hulu or the student discount, is there anything I can do to fix that...

Visitor

I'm currently a student and I've had the student subscription that also includes hulu. When I went to renew my subscription today I paid for the normal premium that does not include hulu or the stude...

Billy-J

Spotify Star

346 Views

1 replies

1 likes

  • 346 Views
  • 1 replies
  • 1 likes

Tried premium but couldn't get it

CountryIndiaDeviceNokia 7.1Operating SystemAndroid Nougat My Question or IssueI have been trying to get premium for a while now. But when I try to activate it it shows my card doesn't support monthly payments. But it does. I have used it for other ap...

Visitor

  Country India Device Nokia 7.1 Operating System Android Nougat   My Question or Issue I have been trying to get premium for a while now. But when I try to activate it it shows my...

Billy-J

Spotify Star

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium Subscription Changed to Family Subscription

Student Subscription with Hulu and Showtime (4.99/mo)United States DeviceiPhone XR, Macbook Air My Question or IssueLast month I subscribed to the student premium deal with ad-supported Hulu. Until yesterday, Hulu was working fine but now I can't wat...

Newbie

Student Subscription with Hulu and Showtime (4.99/mo) United States   Device iPhone XR, Macbook Air     My Question or Issue Last month I subscribed to the student premium deal...

Kanadka

Casual Listener

1539 Views

5 replies

7 likes

  • 1539 Views
  • 5 replies
  • 7 likes

Can’t buy premium

Please help!! I have my bank accounts int the us, but am living in another country. I want to upgrade to Premuim, but it won’t accept my payment method as it’s in a different country from where my account is. If I switch the country, I can’t continue...

Visitor

Please help!! I have my bank accounts int the us, but am living in another country. I want to upgrade to Premuim, but it won’t accept my payment method as it’s in a different country from where my ac...

OneByBoo

Roadie

693 Views

2 replies

0 likes

  • 693 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Won't let me sign up for premium without the 3 months free offer

Free/PremiumCanada I'm trying to sign up for student premium (they've approved my student status). I previously (years ago) used the 3 month free trial and then cancelled the subscription. I now want to sign up again, but when I try to sign up, it sa...

Regular

Free/Premium Canada   I'm trying to sign up for student premium (they've approved my student status). I previously (years ago) used the 3 month free trial and then cancelled the subscription....

Peter

Spotify Legend

3565 Views

5 replies

1 likes

  • 3565 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Can't change country while waiting for current Premium subscription to end

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I currently have a Premium subscription from Belgium. I want to change the country to U...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...

Peter

Spotify Legend

2407 Views

8 replies

0 likes

  • 2407 Views
  • 8 replies
  • 0 likes

Superuser Contribution Paypal Gifts - Postal Code?

The other day, I received a code to a year of Spotify Premium through PayPal Gifts. I got my code and tried to enter it at Spotify.com/redeem, but another field "Postal Code" is confusing. I'm not sure what I'm supposed to enter. I've done the zip co...

Casual Listener

The other day, I received a code to a year of Spotify Premium through PayPal Gifts.    I got my code and tried to enter it at Spotify.com/redeem, but another field "Postal Code" is confus...

Peter

Spotify Legend

8298 Views

4 replies

0 likes

  • 8298 Views
  • 4 replies
  • 0 likes

Superuser Contribution I have premium but I don't. Account or app bug?

PlanFreeCountryUnited StatesDevicePixel 3Operating SystemAndroid 10 My Question or IssueI had my old account deleted and a new one created immediately with the same email used with the old. I never reset the Spotify app. When I opened the app it natu...

Casual Listener

Plan Free Country United States Device Pixel 3 Operating System Android 10   My Question or Issue I had my old account deleted and a new one created immediately with the same email use...

Peter

Spotify Legend

3142 Views

5 replies

0 likes

  • 3142 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Payment

Hello, i am currently living in Luxembourg and i can't seem to make a one-time payment for my premium subscription. I've payed with paysafe cards before in Luxembourg but the option isn't there anymore. Can someone tell me why?

Casual Listener

Hello, i am currently living in Luxembourg and i can't seem to make a one-time payment for my premium subscription. I've payed with paysafe cards before in Luxembourg but the option isn't there anymo...

Peter

Spotify Legend

1351 Views

6 replies

0 likes

  • 1351 Views
  • 6 replies
  • 0 likes

Superuser Contribution i redeemed a apple gift card. how can i use it to pay for my spotify premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

2086 Views

1 replies

0 likes

  • 2086 Views
  • 1 replies
  • 0 likes