Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 52120 Views
  • 32 replies
  • 3 likes
  • 52120 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6601 Views
  • 23 replies
  • 2 likes
  • 6601 Views
  • 23 replies
  • 2 likes

Solved!! inquiries re: Gift Card for Premium

PlanPremiumCountry CanadaDeviceiphone 6plus and hp laptopOperating Systemios something and windows 10 My Question or Issue I've really wanted to get spotify premium for some time now. I could not connect it to my debit account, however, so I went and...

  • Casual Listener
  • Plan Premium Country  Canada Device iphone 6plus and hp laptop Operating System ios something and windows 10   My Question or Issue  I've really wanted to get spoti...
  • Keanu_C
  • Community Legend
  • 1272 Views
  • 3 replies
  • 0 likes
  • Gift Card
    Premium
  • 1272 Views
  • 3 replies
  • 0 likes

Nice

IdkNone of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • IdkNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan   Operating System (iOS 10, Android Oreo, Windows 10,etc.)...
  • Brunelicia
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

album limit on free account

PlanFree/PremiumCountry UK Device(iPhone 8 plus)Operating System(iOS 12.1.4) My Question or Issue hi, i'm in the process of cancelling my account from premium to free, as i want to change the date i'm billed on, what is the album limit on a free acco...

  • Visitor
  •   Plan Free/Premium Country UK   Device (iPhone 8 plus) Operating System (iOS 12.1.4)   My Question or Issue   hi,  i'm in the process of cancelling my account fr...
  • Brunelicia
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Music does not play, "open.spotify.com" does not work.

PlanPremiumCountry United KingdomDevicePCOperating SystemWindows and Linux My Question or Issue When I click "Play" ona track, every thing looks like its fine and paying, but there is no sound. When I go to Chome it says ..."This site can’t be reache...

  • Casual Listener
  • Plan Premium Country  United Kingdom Device PC Operating System Windows and Linux   My Question or Issue  When I click "Play" ona  track, every thing looks like its fine...
  • Bittencourt
  • Spotify Star
  • 346 Views
  • 4 replies
  • 0 likes
  • 346 Views
  • 4 replies
  • 0 likes

I have bought Spotify Premium but I can’t connect to my premium

PlanFree/Premium idkCountry TurkeyDeviceiPhone 6sOperating SystemiOS10 Hello Spotify ; First of all I did not find that where I should open this topic. I am sory about. When I was in 10 January, I bought Spotify Free Premium for 3 monts in applicatio...

  • Newbie
  • Plan Free/Premium idk Country  Turkey Device iPhone 6s Operating System iOS10    Hello Spotify ;   First of all I did not find that where I should open this topic. I am...
  • Bittencourt
  • Spotify Star
  • 803 Views
  • 2 replies
  • 0 likes
  • 803 Views
  • 2 replies
  • 0 likes

Subsciption failed but card charged

PlanFree / PremiumCountry IndiaDeviceRedmi Note 5Operating SystemAndroid My Question or Issue On March 3, I tried subscribing to Spotify Premium with my visa card. I was taken to my bamk authorisation page to complete the transaction, which I did. Bu...

  • Casual Listener
  • Plan Free / Premium Country  India Device Redmi Note 5 Operating System Android   My Question or Issue  On March 3, I tried subscribing to Spotify Premium with my visa card. ...
  • swaraj861
  • Casual Listener
  • 322 Views
  • 2 replies
  • 1 likes
  • 322 Views
  • 2 replies
  • 1 likes

Solved!! Oferta en Facebook 12 meses por $199

PlanFree/PremiumCountry MéxicoDeviceNote 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Alguien sabe algo de promoción 12 meses Premium por $199 qsue aparece a traves de Facebook, que se puede hacer al respecto si se su...

  • Newbie
  • Plan Free/Premium Country  México Device Note 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Alguien sabe algo de promoción 12 meses ...
  • Luan
  • Spotify Star
  • 25272 Views
  • 1 replies
  • 6 likes
  • 25272 Views
  • 1 replies
  • 6 likes

Solved!! How Can I Gift Spotify Premium to Another User Electronically?

Hello, I have been using Spotify Premium for some time now, and I wish to gift Premium to a friend electronically. I can't seem to access the gift page to do this. Is there some other way to do this? I just get a 404 error everytime I try to go to th...

  • Casual Listener
  •   Hello,   I have been using Spotify Premium for some time now, and I wish to gift Premium to a friend electronically. I can't seem to access the gift page to do this. Is there some othe...
  • GMSchwartz
  • Casual Listener
  • 487 Views
  • 2 replies
  • 0 likes
  • 487 Views
  • 2 replies
  • 0 likes

Premium subscription cancelled but still received the billing the next month

PlanPremiumCountry MalaysiaDeviceLaptopOperating SystemWindows 10 My Question or IssueI really need an urgent attention from Spotify Team. Last month (Feb, 1) I've been double charged for my subscription and someone told me it's due to I've subscribe...

  • Casual Listener
  • Plan Premium Country  Malaysia Device Laptop Operating System Windows 10   My Question or Issue I really need an urgent attention from Spotify Team. Last month (Feb, 1) I've been ...
  • Luan
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

[Subscription] Buying gift card from free plan account

PlanFreeCountry Czech republic My Question or Issue Why there is no posibility to buy a gift card, while having free plan account? Isnt that Spotify's own loss? Or is it just related to country? Ooor Im just blind and cant find the proper page Thanks...

  • Casual Listener
  • Plan Free Country  Czech republic   My Question or Issue  Why there is no posibility to buy a gift card, while having free plan account? Isnt that Spotify's own loss? Or is it ju...
  • Speedzen
  • Casual Listener
  • 2130 Views
  • 2 replies
  • 1 likes
  • card
    gift
    Subscription
  • 2130 Views
  • 2 replies
  • 1 likes

Solved!! Philippines: Paying using Sun Prepaid

PlanFree/PremiumCountryPhilippines My Question or IssueIn subscription for Premium, there are only two networks (Smart and Globe), but my network is Sun Cellular (prepaid). Can I pay/subscribe to premium using Sun Prepaid load or even put my Sun mobi...

  • Casual Listener
  • Plan Free/Premium Country Philippines   My Question or Issue In subscription for Premium, there are only two networks (Smart and Globe), but my network is Sun Cellular (prepaid). Can I pay...
  • hal_25
  • Casual Listener
  • 3085 Views
  • 4 replies
  • 0 likes
  • 3085 Views
  • 4 replies
  • 0 likes

Charged twice

My Question or Issue Hello, a couple of days back i got my money refunded because of a false pop up of a free trial that after it charged me the money for the premium. Today i got my money back, but suddenly after some time the money was charged agai...

  • Newbie
  • My Question or Issue  Hello, a couple of days back i got my money refunded because of a false pop up of a free trial that after it charged me the money for the premium. Today i got my money bac...
  • Brunelicia
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Country and payment method error for family premium

Hey Guys, I want to upgrade to premium but payment is not going through its saying the method and country dont match. I tried many times, and tried manually changing country and then back to my country bulgaria. My payment card is also a bulgarian ba...

  • Newbie
  • Hey Guys,    I want to upgrade to premium but payment is not going through its saying the method and country dont match. I tried many times, and tried manually changing country and then b...
  • Brunelicia
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Premium subscription not available on iOS

PlanPremiumCountry INDIADevice(iPhone 5s,)Operating System(iOS 12.1.4) My Question or Issue Is Premium Subscription for iOS users restricted in India? It is working fine on Android. Please find the screenshot of the premium subscription notification....

  • Newbie
  •   Plan Premium Country  INDIA Device (iPhone 5s,) Operating System (iOS 12.1.4)   My Question or Issue  Is Premium Subscription for iOS users restricted in India? It is...
  • Loxer
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Subscription cancelled BUT still charged

i have cancelled my subscription and yet i was still charged 9.99 . how do i get this fixed ASAP.

  • Regular
  • i have cancelled my subscription and yet i was still charged 9.99 . how do i get this fixed ASAP.
  • Brunelicia
  • Community Legend
  • 799 Views
  • 5 replies
  • 0 likes
  • 799 Views
  • 5 replies
  • 0 likes

Superuser Contribution This song is unavailable

PlanPremiumCountryUK DeviceiPhone, latest MacBook ProOperating Systemlatest iOS, MacOS My Question or IssueJust updgraded to Premium and out of a sudden the songs in https://open.spotify.com/playlist/0tCGOWr57dA8MKR7Bfc1Dj say "This song is unavailab...

  • Regular
  •   Plan Premium Country UK   Device iPhone, latest MacBook Pro Operating System latest iOS, MacOS   My Question or Issue Just updgraded to Premium and out of a sudden the so...
  • peterm01
  • Regular
  • 927 Views
  • 15 replies
  • 0 likes
  • 927 Views
  • 15 replies
  • 0 likes

Unable to cancel premium account

I registered online via Spotify and app shows premium. I am being charged premium and want to cancel go to free account, however when I go online, it shows my account as free so I’m unable to cancel. It should NOT be this difficult to cancel a subscr...

  • Casual Listener
  • I registered online via Spotify and app shows premium. I am being charged premium and want to cancel go to free account, however when I go online, it shows my account as free so I’m unable to cancel....
  • Billy-J
  • Spotify Star
  • 636 Views
  • 3 replies
  • 0 likes
  • 636 Views
  • 3 replies
  • 0 likes

Premium with HULU option disappeared, when trying to update my CC #

I received a notice that I needed to update my Credit card on file information in my account. I was not able to update with my new credit card number, and I confirmed with my credit card company, that the card was not blocked. I then read in the help...

  • Casual Listener
  • I received a notice that I needed to update my Credit card on file information in my account. I was not able to update with my new credit card number, and I confirmed with my credit card company, tha...
  • Noah
  • Spotify Star
  • 410 Views
  • 3 replies
  • 0 likes
  • 410 Views
  • 3 replies
  • 0 likes

Solved!! Formulário de cadastro do serviço já rejeitou dois cartões de crédito diferentes

PlanPremium - famíliaCountry Brasil My Question or IssueA um mês atrás, estava utilizando de meu plano familiar e o Spotify solicitou que eu atualizasse a forma de pagamento. Estava utilizando cartão de crédito Mastercard do Nubank, e tentei utilizá-...

  • Newbie
  • Plan Premium - família Country  Brasil   My Question or Issue A um mês atrás, estava utilizando de meu plano familiar e o Spotify solicitou que eu atualizasse a forma de pagamento. Es...
  • Luan
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Solved!! I Want to Cancel my Old Account but It's Linked to a Now Deleted Facebook Account

PlanFree and PremiumCountry United StatesDeviceiPhone 6S My Question or Issue When I first downloaded Spotify I was still in high school. I linked it to my old Facebook account and my old email account. I lost access to my old email (I can't remember...

  • Newbie
  • Plan Free and Premium Country  United States Device iPhone 6S  My Question or Issue  When I first downloaded Spotify I was still in high school. I linked it to my old Facebook a...
  • Luan
  • Spotify Star
  • 693 Views
  • 1 replies
  • 0 likes
  • delete account
    Log in problem
    New account
    premium subscriber
  • 693 Views
  • 1 replies
  • 0 likes