Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
195060 Views
123 replies
12 likes
- 195060 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22181 Views
28 replies
4 likes
- 22181 Views
- 28 replies
- 4 likes
Solved
Can’t get app to change over to premium. I do not have a facebook account, nor do I want one. I have logged out, logged in. I have deleted, reset, signed out, signed in, signed up for Spotify family in the last week. Only way I can play songs with no...
Can’t get app to change over to premium. I do not have a facebook account, nor do I want one. I have logged out, logged in. I have deleted, reset, signed out, signed in, signed up for Spotify f...
Community Legend
312 Views
1 replies
0 likes
- 312 Views
- 1 replies
- 0 likes
Spotify Premium gift card - wrong country?
I received a 10EUR Spotify Premium gift card today. However, I can't activate it for some reason, I guess its because the card was bought in Germany and my spotify account is based in Switzerland, where I live. Is there a way to change the card in an...
I received a 10EUR Spotify Premium gift card today. However, I can't activate it for some reason, I guess its because the card was bought in Germany and my spotify account is based in Switzerland, wh...
Community Legend
292 Views
1 replies
0 likes
- 292 Views
- 1 replies
- 0 likes
Payment Charge Issue
Hello,having canceled my premium account a few months ago. I am still being charged for a premium account. Even though I am a member of a premium duo account. Which shows under my account plan. Plan: Premium DuoCountry: Ireland Thnaks Oliver
Hello, having canceled my premium account a few months ago. I am still being charged for a premium account. Even though I am a member of a premium duo account. Which shows under my account plan. &n...
Community Legend
389 Views
1 replies
0 likes
- 389 Views
- 1 replies
- 0 likes
- 471 Views
- 3 replies
- 0 likes
Can't subscribe to premium
PlanFree/PremiumCountry canada Device(iPhone 7)Operating System(iOS 10, My Question or IssueHello, I seem to be having problems subsribing to premium itself, im am currently with spotify free. Orignally, i was applying to get the student offer, i sen...
Plan Free/Premium Country canada Device (iPhone 7) Operating System (iOS 10, My Question or Issue Hello, I seem to be having problems subsribing to premium itself, im am curre...
Community Legend
327 Views
1 replies
0 likes
- 327 Views
- 1 replies
- 0 likes
HELP - Charged twice for 2 different account types on my account
PlanPremium -> StudentCountryCanada My Question or IssueI switched my account plan from premium (9.99/month) to student (4.99) and I got charged for both this month. Can I get a refund back for one of the payments???
Plan Premium -> Student Country Canada My Question or Issue I switched my account plan from premium (9.99/month) to student (4.99) and I got charged for both this month. Can I g...
Spotify Star
225 Views
1 replies
0 likes
- 225 Views
- 1 replies
- 0 likes
Adverts for ITV while listening to podcasts on premium
PlanPremiumCountryUK DeviceiPhoneXOperating System(iOS 10 My Question or IssueI have premium and have always listened to podcasts. All of a sudden while listening I’ve started getting adverts advertising other podcasts and things on ITV (UK tv channe...
Plan Premium Country UK Device iPhoneX Operating System (iOS 10 My Question or Issue I have premium and have always listened to podcasts. All of a sudden while listening I’ve...
Community Legend
319 Views
3 replies
0 likes
- 319 Views
- 3 replies
- 0 likes
Can’t buy premium as after trial i am not eligible for this option. I still want to buy premium
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Casual Listener
423 Views
2 replies
0 likes
- 423 Views
- 2 replies
- 0 likes
Hulu With Spotify Not Working.
PremiumUS I have premium for students, and my Spotify works perfect but when I go to Hulu, it keeps trying to get me to sign up for a plan even though it’s included with Spotify for students. I have used my Hulu with Spotify before no problems. I don...
Premium US I have premium for students, and my Spotify works perfect but when I go to Hulu, it keeps trying to get me to sign up for a plan even though it’s included with Spotify fo...
Community Legend
337 Views
1 replies
0 likes
- 337 Views
- 1 replies
- 0 likes
Recuperar playlist que SIGUES (no las que has creado)
Buenas tardes! Tengo una cuenta premium de spotify y alguien ha conseguido descifrar mi contraseña y ha estado usando mi cuenta. Eso no es un gran problema, el caso es que esa persona me ha borrado todoas las playlist que yo seguía, y todas las carpe...
Buenas tardes! Tengo una cuenta premium de spotify y alguien ha conseguido descifrar mi contraseña y ha estado usando mi cuenta. Eso no es un gran problema, el caso es que esa persona me ha ...
Community Legend
1335 Views
1 replies
0 likes
- 1335 Views
- 1 replies
- 0 likes
Joining a Family Account after canceling Premium and it's not working
Hi, I have been trying to join my husband's family account for many months. I just recently realized we both are continuing to get charged even though it shows I am a member of his family account on his account and on my account it shows I am paying ...
Hi, I have been trying to join my husband's family account for many months. I just recently realized we both are continuing to get charged even though it shows I am a member of his family ac...
Community Legend
723 Views
1 replies
0 likes
Premium
Subscription
- 723 Views
- 1 replies
- 0 likes
Premium for Students
Plan PremiumCountryCanadaDeviceiPhone 7PlusOperating SystemiOS 10 My Question or IssueI used to be subscribed to the premium students in spotify UK and my discount code lasts until 2020. However, I want to switch to the premium students discount in C...
Plan Premium Country Canada Device iPhone 7Plus Operating System iOS 10 My Question or Issue I used to be subscribed to the premium students in spotify UK and my discount code ...
Community Legend
496 Views
1 replies
0 likes
country
Premium
Student
- 496 Views
- 1 replies
- 0 likes
spotify premiun DUO
necesito anexar a mi pareja a mi cuenta, pero no me funciona la dirección? no me la reconoce. que puedo hacer? neesito en enlace para hablar con el soporte tecnico, el me ayudo la vez anterior.
necesito anexar a mi pareja a mi cuenta, pero no me funciona la dirección? no me la reconoce. que puedo hacer? neesito en enlace para hablar con el soporte tecnico, el me ayudo la vez anterior.
Community Legend
314 Views
1 replies
0 likes
- 314 Views
- 1 replies
- 0 likes
Cobrança indevida no cartão de credito
o spotify cobrou no meu cartão 199 reias o banco bloqueou e depois veio cobrando 49 reias sendo que o valor e 16,90 reais, por isso cancelei, e vou deixar expirar essa assinatura para refazer uma nova, gostaria de ser reembolsado deste valor de 49 re...
o spotify cobrou no meu cartão 199 reias o banco bloqueou e depois veio cobrando 49 reias sendo que o valor e 16,90 reais, por isso cancelei, e vou deixar expirar essa assinatura para refazer uma nov...
Community Legend
265 Views
1 replies
0 likes
- 265 Views
- 1 replies
- 0 likes
Change of country and payment method
PlanPremium trialCountrySpainDeviceXiaomi Mi A2 liteOperating SystemAndroid One v9 My Question or IssueI tried to sign up for a free Premium trial. My accout is set to Spain. When entering the credit card number it said the country of my account does...
Plan Premium trial Country Spain Device Xiaomi Mi A2 lite Operating System Android One v9 My Question or Issue I tried to sign up for a free Premium trial. My accout is set to S...
Community Legend
230 Views
1 replies
0 likes
- 230 Views
- 1 replies
- 0 likes
Change premium from English price to Thailand price.
PlanPremium CountryThailand DeviceiPhone 7 Operating SystemiOS My Question or IssueI’ve moved to Thailand. I want to change my premium account from English price (£9.99 p/m) to Thai price; with my new Thai Visa card (129 Baht p/m). When I try do it o...
Plan Premium Country Thailand Device iPhone 7 Operating System iOS My Question or Issue I’ve moved to Thailand. I want to change my premium account from Engli...
Community Legend
633 Views
1 replies
0 likes
- 633 Views
- 1 replies
- 0 likes
No payment in september, no notification, premium got cancelled??
Plan Spotify FamilyPremiumCountry Holland My Question or Issue Ok, so I had a spotify family account, and there is a receipt for a payment on 5 september, but it wasn't paid from my account, which makes me think it might not have had enough money in ...
Plan Spotify Family Premium Country Holland My Question or Issue Ok, so I had a spotify family account, and there is a receipt for a payment on 5 september, but it wasn't ...
Community Legend
304 Views
1 replies
0 likes
- 304 Views
- 1 replies
- 0 likes
Pago doble
El día de hoy es el cobro del plan Premium que estoy pagando y llegó duplicado el pago, EN 2 TARJETAS BANCARIAS DIFERENTES. Ambas tarjetas las tengo vinculadas en Paypal, que es la opción principal que tengo de pago, y en caso de que no llegue a pasa...
El día de hoy es el cobro del plan Premium que estoy pagando y llegó duplicado el pago, EN 2 TARJETAS BANCARIAS DIFERENTES. Ambas tarjetas las tengo vinculadas en Paypal, que es la opción principal q...
Spotify Star
528 Views
1 replies
0 likes
Pago
pago doble
paypal
- 528 Views
- 1 replies
- 0 likes
My card is removed?
Hi i had my 30 days trial and before to end i canceled it so now this day i wanted to delete my credit card but the thing is i cant see another option just get premium i cant see change or cancel so it means my credit card is removed?
Hi i had my 30 days trial and before to end i canceled it so now this day i wanted to delete my credit card but the thing is i cant see another option just get premium i cant see change or cancel&nbs...
Spotify Star
365 Views
1 replies
0 likes
Account
- 365 Views
- 1 replies
- 0 likes
Cannot redeem gift card
Trying to redeem gift card; it keeps failing. The card was ordered from Amazon, I've done that before with no problems, and the code was still covered up when I received it. I've tried all my recent postal codes, none of which work, and all reasonabl...
Trying to redeem gift card; it keeps failing. The card was ordered from Amazon, I've done that before with no problems, and the code was still covered up when I received it. I've tried all my recent ...
Spotify Star
370 Views
1 replies
0 likes
- 370 Views
- 1 replies
- 0 likes