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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5342 Views
  • 23 replies
  • 2 likes
  • 5342 Views
  • 23 replies
  • 2 likes

Charged twice per month

I have been charged twice this month, why? I only have one account linked to my email Premium

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  • Casual Listener
  •     I have been charged twice this month, why? I only have one account linked to my email   Premium
  • OneByBoo
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Question About Free Home Mini

I’m So I received the email back when they were sending them out... clicked on link..reserved our mini. I noticed today that we never received it, so I contacted chat and an extremely rude person told me that I didn’t complete my order, I just reserv...

  • Newbie
  • I’m So I received the email back when they were sending them out... clicked on link..reserved our mini. I noticed today that we never received it, so I contacted chat and an extremely rude person tol...
  • Billy-J
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Paying for premium and not having it

bin paying for Spotify premium for 6 months or more now and haven’t got it yet please help thank you PlanFree/PremiumCountry DeviceiPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • bin paying for Spotify premium  for 6 months or more now and haven’t got it yet please help thank you  Plan Free/Premium Country   Device iPhone 6 Operating System (iOS 10, And...
  • Jose_M
  • Spotify Star
  • 316 Views
  • 5 replies
  • 0 likes
  • 316 Views
  • 5 replies
  • 0 likes

Payment still being taken from bank account from an account that is not in use

PlanPremiumCountryCanada My Question or Issue An old account my ex used is still taking payments from my bank account every month. How do I stop this? He no longer knows the username, password or email he used.. help!!

  • Newbie
  •   Plan Premium Country Canada   My Question or Issue  An old account my ex used is still taking payments from my bank account every month. How do I stop this? He no longer know...
  • Bethany_Dawn
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Solved!! Premium Randomly Stopped

PlanFree/PremiumCountry CanadaDeviceOneplus 5Operating SystemAndroid My Question or Issue Woke up this morning and the app says I no longer have premium. I did not cancel any payments. so I wondering what happened?Thanks

  • Newbie
  • Plan Free/Premium Country  Canada Device Oneplus 5 Operating System Android   My Question or Issue  Woke up this morning and the app says I no longer have premium. I did not ...
  • OneByBoo
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Valentine’s Day free premium offer

Hello,unfortunately I cannot activate the 60 day premium trial. I never had a spotify account, so i created one. I never subscribed to premium before. Please help me.Thanks in Advance!

  • Casual Listener
  • Hello, unfortunately I cannot activate the 60 day premium trial. I never had a spotify account, so i created one. I never subscribed to premium before. Please help me. Thanks in Advance!
  • Billy-J
  • Spotify Star
  • 1109 Views
  • 3 replies
  • 0 likes
  • 1109 Views
  • 3 replies
  • 0 likes

Upgrade to Premium

My Question or IssueHi! I’ve been trying to upgrade my free Spotify account to Premium, but couldn’tIt shows a message that my account cannot change to Premium PlanFree to Premium CountryMexico DeviceiPhone XR Operating SystemiOS 10

  • Casual Listener
  • My Question or Issue Hi! I’ve been trying to upgrade my free Spotify account to Premium, but couldn’t It shows a message that my account cannot change to Premium   Plan Free to Premium &nb...
  • Brunelicia
  • Community Legend
  • 315 Views
  • 5 replies
  • 0 likes
  • 315 Views
  • 5 replies
  • 0 likes

Album limit reached, WT actual F

PlanPremiumCountrySweden My Question or IssueFor a while I get denied when I want to add an album to my library, Im a paying member and Im thinking of going back to Google Music (where I even can upload my own stuff). Having a paid subsription and fi...

  • Casual Listener
  • Plan Premium Country Sweden    My Question or Issue For a while I get denied when I want to add an album to my library, Im a paying member and Im thinking of going back to Google Musi...
  • Brunelicia
  • Community Legend
  • 4353 Views
  • 3 replies
  • 6 likes
  • 4353 Views
  • 3 replies
  • 6 likes

Not my credit card

I singles up for the free trial at work in the office computer so we could listen to music in the store (coffee shop). Now I have been somehow signed up for the premium version but I never entered a credit card number or any billing info. There is so...

  • Newbie
  • I singles up for the free trial at work in the office computer so we could listen to music in the store (coffee shop). Now I have been somehow signed up for the premium version but I never entered a ...
  • Bittencourt
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

I cant have my Premium account

Hello , i was pay my premium for oxxo (is like 7 eleven ) and I was want to see if I was have the change of the account and nothing don't change still say I need a buy a premium , I was go to oxxo and said they see all be a correct payment . Maybe th...

  • Newbie
  • Hello , i was pay my premium for oxxo (is like 7 eleven ) and I was want to see if I was have the change of the account and nothing don't change still say I need a buy a premium , I was go to oxxo an...
  • Billy-J
  • Spotify Star
  • 201 Views
  • 1 replies
  • 1 likes
  • 201 Views
  • 1 replies
  • 1 likes

Credit Card Fail But On Card It was Success

Can Someone Help me Im From Philippines And Im Buying Subcription Student Package I Used American Express Virtual Card I put Everything Correctly And I click Next It Says Card Fail But I Recieve A Message From Card That I made A Trancsaction And When...

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  • Newbie
  • Can Someone Help me Im From Philippines And Im Buying Subcription  Student Package I Used American Express Virtual Card I put Everything Correctly And I click Next It Says Card Fail But I Reciev...
  • Billy-J
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Facturation étudiante non effective

PlanPremium EtudiantCountry France My Question or IssueJe suis inscrit avec mon profil avec spotify étudiant, je l'ai renouvellé le 7 novembre mais pourtant j'ai toujours été débité en plein tarif en novembre, décembre. Après une manipulation faite e...

  • Regular
  • Plan Premium Etudiant Country  France  My Question or Issue Je suis inscrit avec mon profil avec spotify étudiant, je l'ai renouvellé le 7 novembre mais pourtant j'ai toujours été débi...
  • Guido
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Solved!! Spotify on my iPhone and Android?

PlanPremiumCountry USADevice(iPhone 6s Plus, Samsung Galaxy Note 9Operating SystemiOS 11, Android Oreo My Question or IssueI have been downloading to my personal iPhone for a year. My new job handed me a new Samsung Galaxy Note 9. I have the Premium ...

  • Newbie
  • Plan Premium Country  USA Device (iPhone 6s Plus, Samsung Galaxy Note 9 Operating System iOS 11, Android Oreo   My Question or Issue I have been downloading to my personal iP...
  • Brunelicia
  • Community Legend
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago en prueba de 30 dias

Ayer contraté el servicio de premium con renovación mensual, al momento de registrar la tarjeta me decía que tenía una prueba de 30 dias gratis y después se me cobrarían $99 al mes. Hoy me llegó un correo electrónico del banco donde me da un importe ...

  • Newbie
  • Ayer contraté el servicio de premium con renovación mensual, al momento de registrar la tarjeta me decía que tenía una prueba de 30 dias gratis y después se me cobrarían $99 al mes. Hoy me llegó un c...
  • Guido
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 1 likes
  • 253 Views
  • 1 replies
  • 1 likes

Student Subscription Not Working Anymore

PlanPremium CountryUSA My Question or Issue I have had spotify premium for student for the last three years with no issues. Then January 2019, I stopped getting access to Hulu on my xbox. I figured it was an issue with my xbox because it is an older ...

  • Newbie
  • Plan Premium   Country USA    My Question or Issue  I have had spotify premium for student for the last three years with no issues.  Then January 2019, I stopped getti...
  • OneByBoo
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Premium Subscription

PlanFreeCountry USADeviceiPhone 10XSOperating SystemiOS 10 My Question or Issue I'm trying to upgrade to premium. The offer is $5.99 but when continue to payment, it's showing $9.99 + Tax monthly for same plan. So how I get the $5.99

  • Newbie
  •   Plan Free Country  USA Device iPhone 10XS Operating System iOS 10   My Question or Issue  I'm trying to upgrade to premium. The offer is $5.99 but when continue to pa...
  • OneByBoo
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Gift Cards

I got 2 gift cards worth 1 month premium each for christmas. That day I entered them both on the redeem page. It then said they were both confirmed and added to my account. But today 1 month later I no longer have Premium. So one of my gift cards did...

  • Casual Listener
  • I got 2 gift cards worth 1 month premium each for christmas. That day I entered them both on the redeem page. It then said they were both confirmed and added to my account. But today 1 month later I ...
  • Billy-J
  • Spotify Star
  • 376 Views
  • 5 replies
  • 0 likes
  • 376 Views
  • 5 replies
  • 0 likes

Credit card transaction fails when attempting to subscribe

Hi, I'm from Argentina, and I'm trying to subscribe to the Premium Family Plan. However, whenever I attempt to, I get the message saying that the transaction failed, and that I should try again soon. I've waited minutes, days and weeks. I've tried us...

  • Casual Listener
  • Hi, I'm from Argentina, and I'm trying to subscribe to the Premium Family Plan. However, whenever I attempt to, I get the message saying that the transaction failed, and that I should try again soon....
  • Billy-J
  • Spotify Star
  • 256 Views
  • 3 replies
  • 0 likes
  • 256 Views
  • 3 replies
  • 0 likes

Solved!! Premium subscription

PlanPremiumCountry DenmarkDevicePCOperating SystemWindows 10 My Question or IssueThe Spotify client prompted me that there was a payment issue and I needed to update my payment, credit card information. I have done that now. But the old and the new c...

  • Casual Listener
  • Plan Premium Country  Denmark Device PC Operating System Windows 10   My Question or Issue The Spotify client prompted me that there was a payment issue and I needed to update my ...
  • Billy-J
  • Spotify Star
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

3 Question

1. When I signed up, it showed an option of paying for 3 months at $27.00. That is no longer an option in my "change plans."?2. My "first" payment is February 14th. Payment will come out or not come out if I cancel a day or two before?3. If I used "a...

  • Casual Listener
  • 1. When I signed up, it showed an option of paying for 3 months at $27.00. That is no longer an option in my "change plans."? 2. My "first" payment is February 14th. Payment will come out or not com...
  • EthanMacCharles
  • Newbie
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes