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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129355 Views

69 replies

10 likes

Premium for Family
  • 129355 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

58422 Views

87 replies

4 likes

  • 58422 Views
  • 87 replies
  • 4 likes

Paguei o boleto do Spotify Premium e não liberou

paguei o boleto do Spotify Premium ontem (já faz mais de 24h) e até agora não liberou. Podem verificar o porque?

Casual Listener

paguei o boleto do Spotify Premium ontem (já faz mais de 24h) e até agora não liberou.    Podem verificar o porque?

Bittencourt

Spotify Star

9078 Views

17 replies

2 likes

  • 9078 Views
  • 17 replies
  • 2 likes

Premium Account with Hulu

PlanPremium CountryUnited States Device Operating System My Question or IssueHello, I've had a Premium Spotify account for several years now and have had a Hulu account for about 6 months. Recently, I received an email saying that as a Premium Spotif...

Casual Listener

Plan Premium   Country United States   Device   Operating System     My Question or Issue Hello,   I've had a Premium Spotify account for several years now...

Billy-J

Spotify Star

869 Views

3 replies

0 likes

  • 869 Views
  • 3 replies
  • 0 likes

Gift Card Redemption Failing for Past Couple Days

So I was given two 3-month premium subscription gift cards. When I put in the PIN of the card to redeem the subscription, I'm met with the message "Something went wrong. Try again, or get help." I've tried three different cards to see if maybe the ca...

Visitor

So I was given two 3-month premium subscription gift cards. When I put in the PIN of the card to redeem the subscription, I'm met with the message "Something went wrong. Try again, or get help." I've...

Billy-J

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Can't buy spotify premium with PayPal because I need a Creditcard. Before july it worked.

PlanPremium for studentsCountryBelgium Hello! Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that there was a change in m...

Casual Listener

Plan Premium for students Country Belgium     Hello!   Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatical...

OneByBoo

Roadie

2129 Views

3 replies

0 likes

creditCard
paypal
Spotify Premium
  • 2129 Views
  • 3 replies
  • 0 likes

No puedo ingresar el código de mi tarjeta de regalo

Compré una tarjeta de regalo de Spotify en un Oxxo y cuando quiero ingresar mi código me dice que se produce un error y que lo intente más tarde y ya llevo 3 horas intentándolo, que puedo hacer para poder ingresarlo?Ayuda por favor

Visitor

Compré una tarjeta de regalo de Spotify en un Oxxo y cuando quiero ingresar mi código me dice que se produce un error y que lo intente más tarde y ya llevo 3 horas intentándolo, que puedo hacer para ...

Brunelicia

Community Legend

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes

Solved!! Mid-subscription Change for Student Discounts

I subscribed for the first time ever to Spotify (the plan was P129 for three months.) Then school enrolment came. I was at the halfway point of my subscription when I knew there was a student discount, so I ecstatically subscribed to the discount. Th...

Visitor

I subscribed for the first time ever to Spotify (the plan was P129 for three months.) Then school enrolment came. I was at the halfway point of my subscription when I knew there was a student discoun...

Brunelicia

Community Legend

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Subscription In different country

So , I started a new subscription In Indonesia which would last for 2 months, however i am going back tot he US in 2 weeks. And have just realized spotify only works 14 days in another country? Unless u change the region in your profile. I wonder if ...

Visitor

So , I started a new subscription In Indonesia which would last for 2 months, however i am going back tot he US in 2 weeks. And have just realized spotify only works 14 days in another country? Unles...

Billy-J

Spotify Star

709 Views

1 replies

0 likes

  • 709 Views
  • 1 replies
  • 0 likes

Twitter, Live Chat & Executive Team

Hi all, I've tried many times to reach out via Twitter and Live Chat and then finally got put on a ticket with the Executive Team that actually ended my ticket without resolution. What should I do?

Visitor

Hi all,   I've tried many times to reach out via Twitter and Live Chat and then finally got put on a ticket with the Executive Team that actually ended my ticket without resolution. What shoul...

Billy-J

Spotify Star

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Solved!! How do I connect/make my showtime account?

So yesterday I was able to verify and switch to the premium student plan and I saw it comes w hulu and showtime. I got my hulu awhile back and made that account no problem back before I wasn't a student. When I go to the showtime website it says I ne...

Casual Listener

So yesterday I was able to verify and switch to the premium student plan and I saw it comes w hulu and showtime. I got my hulu awhile back and made that account no problem back before I wasn't a stud...

Keanu_C

Community Legend

5225 Views

1 replies

0 likes

  • 5225 Views
  • 1 replies
  • 0 likes

son yedi aydır hesabımdan iki kez para çekiliyor.

aynı hesap üyeliğim için hesabımdan oğlum yedi aydır hem öğrenci hem de normal premium üyelik ücreti çekilmekte.sen olacaksın Plan Serbest / Prim Ülke cihaz (iPhone 8, Samsung Galaxy 9, Macbook Pro 2016 sonunda) İşletim sistemi (iOS 10, Android Oreo,...

Visitor

aynı hesap üyeliğim için hesabımdan oğlum yedi aydır hem öğrenci hem de normal premium üyelik ücreti çekilmekte. sen olacaksın Plan Serbest / Prim Ülke   cihaz (iPhone 8, Samsung Ga...

Billy-J

Spotify Star

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Songs are not playing

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy J5Operating SystemAndroid My Question or IssueI was on a holiday for 2 weeks and about 90% of my downloaded music didn't work. I tried downloading it again a few times, but nothing seemed to work....

Casual Listener

Plan Premium Country The Netherlands Device Samsung Galaxy J5 Operating System Android   My Question or Issue I was on a holiday for 2 weeks and about 90% of my downloaded music didn't...

Mario

Spotify Legend

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

My original song has someone else’s name under it...Evidently it has been this way for a year..

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

594 Views

3 replies

0 likes

  • 594 Views
  • 3 replies
  • 0 likes

Cobrança indevida de premium

PlanFreeCountryBrasilDeviceMoto G7Operating SystemAndroid My Question or IssueEstou sendo cobrada pelo serviço premium e não estou conseguindo usufruir do mesmo, como posso resolver esse problema?

Casual Listener

Plan Free Country Brasil Device Moto G7 Operating System Android   My Question or Issue Estou sendo cobrada pelo serviço premium e não estou conseguindo usufruir do mesmo, como posso r...

Billy-J

Spotify Star

421 Views

3 replies

0 likes

  • 421 Views
  • 3 replies
  • 0 likes

I was being charged twice - through both Apple and directly through Spotify

Recently cancelled the recurring ios app subscription. It's pretty confusing and this support system is really frustrating. Um, can I at least get some credit for the times I was being charged twice for using the same account? PlanFree/PremiumCountry...

Newbie

Recently cancelled the recurring ios app subscription. It's pretty confusing and this support system is really frustrating. Um, can I at least get some credit for the times I was being charged twice ...

Billy-J

Spotify Star

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Premium says my paypal debit card number is invalid

PlanPremiumCountryU.S.DeviceSamsung Galaxy J7 Crown Operating SystemAndroid My Question or IssueSo, I have a PayPal Cash card, which is debit. And I tried to pay for the free month of premium, so when I entered my card number, it said it was invalid....

Visitor

  Plan Premium Country U.S. Device Samsung Galaxy J7 Crown  Operating System Android    My Question or Issue So, I have a PayPal Cash card, which is debit. And I tried ...

Billy-J

Spotify Star

899 Views

1 replies

1 likes

  • 899 Views
  • 1 replies
  • 1 likes

Can't login to Hulu

PlanPremium + HuluCountry USA DeviceRoku and android phone My Question or IssueI activated Hulu a while back and now I can't log in. I need to figure out which email is associated with the account. It's not the same as my Facebook account which I use...

Casual Listener

  Plan Premium + Hulu Country USA   Device Roku and android phone   My Question or Issue I activated Hulu a while back and now I can't log in. I need to figure out which email...

Smithity

Casual Listener

3930 Views

5 replies

0 likes

  • 3930 Views
  • 5 replies
  • 0 likes

Google assistant keeps telling me i am not a premium user when i tell it to play a song

I have been a premium user for a while now. Every time i asked goolgle to play a specific song i keep getting the same message. "Choosing songs is only available to Spotify premium subscribers." It will still play the song but it is very annoying to ...

Visitor

I have been a premium user for a while now. Every time i asked goolgle to play a specific song i keep getting the same message. "Choosing songs is only available to Spotify premium subscribers." It w...

Rene01

Community Legend

764 Views

1 replies

0 likes

  • 764 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Student: Removing and Re-Adding Hulu

PlanPremium StudentCountryUSA Hi!I currently have a Premium for Students (with Hulu) subscription. I wanted to try Hulu + Live Tv for a week, but understand that I can't do so with a Spotify subscription. So, I was wondering if I remove Hulu from my ...

Newbie

Plan Premium Student Country USA   Hi! I currently have a Premium for Students (with Hulu) subscription. I wanted to try Hulu + Live Tv for a week, but understand that I can't do so with a...

Peter

Spotify Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Trying to change Payment Method/Billing Information

Plan: PremiumCountry: Canada Device: PC Desktop, Samsung A5(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid Windows 10 My Question or IssueI am switching credit card providers and banks and would like to move over my automat...

Visitor

Plan: Premium Country: Canada   Device: PC Desktop, Samsung A5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android Windows 10   My Question o...

Billy-J

Spotify Star

646 Views

1 replies

0 likes

  • 646 Views
  • 1 replies
  • 0 likes

My Spotify says "in 2 months" on the timestamp. What does it mean?

i just got back from a out of country trip and i switched my spotify account back to the country i am living in and i added a couple songs but in the time stamp they say in two months. i am so confused, what does it mean? and i am also kind of worrie...

Casual Listener

i just got back from a out of country trip and i switched my spotify account back to the country i am living in and i added a couple songs but in the time stamp they say in two months. i am so confus...

adr_vas

Newbie

904 Views

6 replies

0 likes

  • 904 Views
  • 6 replies
  • 0 likes