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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52446 Views
  • 23 replies
  • 4 likes
  • 52446 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32861 Views
  • 19 replies
  • 2 likes
  • 32861 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22139 Views
  • 8 replies
  • 1 likes
  • 22139 Views
  • 8 replies
  • 1 likes

Superuser Contribution Unrecognized payment

I have been a premium subscriber for a year or so. This month I received a mail about unsuccessful payment and the cancellation of my subscription. But one day later Spotify succesfully chargedmy account, as I received an e-mail about that (through a...

  • Newbie
  • I have been a premium subscriber for a year or so. This month I received a mail about unsuccessful payment and the cancellation of my subscription. But one day later Spotify succesfully chargedm...
  • SergioDavid
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Sair do spotify plano familia

PlanPremium - plano familiarCountry BrasilDeviceMotorola Z2 play force editionOperating SystemAndroid 8.0.0 My Question or Issue Eu não tenho facebook para entrar em contato com a equipe Spotify e preciso sair do plano familiar, porém não tenho mais ...

  • Visitor
  •   Plan Premium - plano familiar Country  Brasil Device Motorola Z2 play force edition Operating System Android 8.0.0   My Question or Issue  Eu não tenho facebook para ...
  • Bittencourt
  • Spotify Star
  • 4785 Views
  • 3 replies
  • 0 likes
  • 4785 Views
  • 3 replies
  • 0 likes

Paypal payment is looping back

PlanFreeCountry Isreal DevicePCOperating System(Windows 10,etc.) My Question or IssueEach time I try to upgrade my account using PayPal (both accounts are from the same country) i'm thrown back to the payment page (https://www.spotify.com/il/purchase...

  • Casual Listener
  • Plan Free Country  Isreal  Device PC Operating System (Windows 10,etc.)   My Question or Issue Each time I try to upgrade my account using PayPal (both accounts are from the ...
  • Maxim
  • Spotify Star
  • 413 Views
  • 5 replies
  • 0 likes
  • 413 Views
  • 5 replies
  • 0 likes

Spotify Premium 9 Pesos for 3 Months but with additional 60 pesos charge

Spotify Usernameaccent345PlanPremiumCountryPhilippinesDeviceAsus Zenfone 4 MaxOperating SystemWindows 10 My Question or Issue I just received the offer of Spotify of 9 Pesos for 3 months premium subscription on this day and subscribed to it on this v...

  • Visitor
  • Spotify Username accent345 Plan Premium Country Philippines Device Asus Zenfone 4 Max Operating System Windows 10   My Question or Issue   I just received the offer of Spotify o...
  • r-rsewiw_4hz8
  • Casual Listener
  • 3121 Views
  • 4 replies
  • 0 likes
  • 3121 Views
  • 4 replies
  • 0 likes

If I've had the seven day free premium trial, can I still use the 3 months for 99p?

So the terms and conditions specify 30 or 60 day trials, neither of which I have had. The 99p thing is being advertised to me, so even though I've had a 7 day trial, I can still use the 99p thing? Thanks!

  • Casual Listener
  •   So the terms and conditions specify 30 or 60 day trials, neither of which I have had. The 99p thing is being advertised to me, so even though I've had a 7 day trial, I can still use the 99p t...
  • Jollof
  • Composer
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

My premium memership did not come

I paid 3 times a month for a 3-month campaign, but my premium membership did not come.

  • Casual Listener
  • I paid 3 times a month for a 3-month campaign, but my premium membership did not come.
  • Jollof
  • Composer
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Just got an in app message saying only 1 week left of premium.

PlanPremiumCountryUSDeviceGalaxy S8 & Google Pixel 2 XLOperating SystemAndroid Oreo My Question or Issue My wife and I both just opened our app and were greeted with a message saying that we only have 1 more week of premium and were being told we nee...

  • Newbie
  • Plan Premium Country US Device Galaxy S8 & Google Pixel 2 XL Operating System Android Oreo  My Question or Issue  My wife and I both just opened our app and were greeted w...
  • Jollof
  • Composer
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!! Duvida com a promção de 3 meses

Boa noite, tenho uma duvida muito grande. Aqui no brasil vende aqueles cartoes de R$17 reais (1 mes) nos supermercado. Se eu comprar um cartão desse eu consigo pegar a promoção de 3 meses ? ( paga 1 mes e ganha 3 meses gratis) . ou so comprando pelo ...

  • Newbie
  •   Boa noite, tenho uma duvida muito grande.  Aqui no brasil vende aqueles cartoes de R$17 reais (1 mes) nos supermercado. Se eu comprar um cartão desse eu consigo pegar a promoção de 3 mes...
  • DouglasDumontte
  • Music Fan
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! Phone number or any help

Whenever I try to get premium, it keeps saying that it is loading, but it won't load.PlanPremium wantedCountry USA DeviceSamsung Galaxy S6Operating SystemIdkMy Question or Issue I want Spotify's phone number or help from someone.

  • Newbie
  • Whenever I try to get premium, it keeps saying that it is loading, but it won't load. Plan Premium wanted Country  USA  Device Samsung Galaxy S6 Operating System Idk My Question or...
  • Loxer
  • Spotify Star
  • 244 Views
  • 1 replies
  • 1 likes
  • 244 Views
  • 1 replies
  • 1 likes

Superuser Contribution offre 3 mois pour fr.0.99

Bonjour, j'ai vu qu'il y avait une offre pour 3 mois à fr0.99 pour spotify premium, il y a t'il quelque chose de similaire pour un abonnement famille ?

  • Newbie
  •       Bonjour, j'ai vu qu'il y avait une offre pour 3 mois à fr0.99 pour spotify premium, il y a t'il quelque chose de similaire pour un abonnement famille ?  
  • SergioDavid
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Debit card was charged but did not register to Spotify.

Plan Premium Country Philippines Device Galaxy S7 Edge Operating System Android Nougat My Question or Issue Spotify charged my card for the monthly fee for the subsciption of Premium for Family. My balance was deducted Php 194.00 but Spotify still sa...

  • Newbie
  • Plan  Premium Country  Philippines Device Galaxy S7 Edge Operating System Android Nougat   My Question or Issue   Spotify charged my card for the monthly fee...
  • SergioDavid
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tarjeta regalo no valida en España

PlanFree/PremiumCountry España My Question or Issue Hola,Compré una tarjeta regalo y dice que el código no es valido en España. Como puedo cambiarlo?

  • Newbie
  •     Plan Free/Premium Country  España     My Question or Issue   Hola, Compré una tarjeta regalo y dice que el código no es valido en España. Como puedo cambi...
  • SergioDavid
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have the 6 months free premium with Fido, but I can't log in as premium anymore.

PlanPremiumCountry CanadaDeviceHuawei P10 LiteOperating SystemAndroid 7.0 My Question or Issue I activated my 6 free months of Spotify through Fido two days ago, but when I went off offline mode today, I haven't been able to log on as premium.

  • Newbie
  • Plan Premium Country  Canada Device Huawei P10 Lite Operating System Android 7.0   My Question or Issue  I activated my 6 free months of Spotify through Fido two days ago, bu...
  • SergioDavid
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan de 0.99 por 3 meses

Pagué para tener 3 meses por 0.99 dólares y me cobró 5.99 dólares en la tarjeta!!! Qué carajos paso? @#$!!

  • Newbie
  • Pagué para tener 3 meses por 0.99 dólares y me cobró 5.99 dólares en la tarjeta!!! Qué carajos paso? @#$!!
  • SergioDavid
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium problem

i can't pay 0.99 TL and can't get premium. if i try to get premium i see this message "Payment failed. Try again or use another payment method. Get help" i have money in the card and my all payment restriction is open. Can some1 help me Country turke...

  • Newbie
  • i can't pay 0.99 TL and can't get premium. if i try to get premium i see this message " Payment failed. Try again or use another payment method. Get help" i have money in the card and my all pay...
  • SergioDavid
  • Roadie
  • 128 Views
  • 1 replies
  • 1 likes
  • 128 Views
  • 1 replies
  • 1 likes

Debit Card Charged But No Premium

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So I was using Spotify free, when I saw an advertisement for “Three Months of Premium for $.99. So I clicked on the link in which it took me t...

  • Newbie
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  So I was using Spotify free, when I saw an adv...
  • Luke
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Payment with credit card does not work

I moved from Germany to Italy last month and I got an italian credit card now. My account is still in the german version and it doesn't let me change country mannualy. So I tried entering my new cc informations but it won't accept it because the cc w...

  • Newbie
  • I moved from Germany to Italy last month and I got an italian credit card now. My account is still in the german version and it doesn't let me change country mannualy. So I tried entering my new cc i...
  • Luke
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

I have been charged twice on the same day (End of Spotify Premium trial)

Hi Team Spotify, With reference to the attachment, Spotify has charged S$1.02 and S$10.18 respectively to my bank account on the same day (12 Jun 2018). Knowing that my free trial was ending, I have actually subscribed for Spotify Premium that was ha...

  • Newbie
  •   Hi Team Spotify,    With reference to the attachment, Spotify has charged S$1.02 and S$10.18 respectively to my bank account on the same day (12 Jun 2018).     Kn...
  • Loxer
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Payment : different Country and credit card

I want to get spotify premium. Iam from Germany, so i have a german credit card and paypal account. But now Iam in Spain for the next 6 months. When I want to pay the premium account it says credit card doesnt fit with country and I need to change co...

  • Newbie
  • I want to get spotify premium. Iam from Germany, so i have a german credit card and paypal account. But now Iam in Spain for the next 6 months. When I want to pay the premium account it says credit c...
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes