Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 108293 Views
- 70 replies
- 9 likes
- 108293 Views
- 70 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Casual Listener
- 13309 Views
- 26 replies
- 2 likes
- 13309 Views
- 26 replies
- 2 likes
Spotify and hulu connection
I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had hulu this whole time connected and just today I trie...
- I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had h...
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- Composer
- 275 Views
- 1 replies
- 0 likes
- 275 Views
- 1 replies
- 0 likes
Changing payment method to a foreign card
Hi,So I have been using premium for little over 1 or 2 years, and it has been a wonderful experience. But I moved temporarily to Nigeria, and while I knew Spotify is not supported in the country I decided to remain on premium by paying with my debit ...
- Hi, So I have been using premium for little over 1 or 2 years, and it has been a wonderful experience. But I moved temporarily to Nigeria, and while I knew Spotify is not supported in the coun...
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- Composer
- 335 Views
- 1 replies
- 0 likes
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Premium
- 335 Views
- 1 replies
- 0 likes
Got charged multiple times this month
PlanFAMILYCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy was I charged 3x this month on my debit card
- Plan FAMILY Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why was I cha...
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- Composer
- 238 Views
- 1 replies
- 0 likes
- 238 Views
- 1 replies
- 0 likes
I received a email stating my Spotify account is canceled and asks me to update, is this a scam
I received a email stating my Spotify account is canceled and asks me to update, is this a scam? See attached it takes me directly to update my credit card info
- I received a email stating my Spotify account is canceled and asks me to update, is this a scam? See attached it takes me directly to update my credit card info
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- Composer
- 224 Views
- 1 replies
- 0 likes
- 224 Views
- 1 replies
- 0 likes
1.99 SAR Premium not working
says you used free premium before and u cant take this offer somthing like this then it take the price off from my bank account and dont active the premium (no i didnt active free premium before)
- says you used free premium before and u cant take this offer somthing like this then it take the price off from my bank account and dont active the premium 😕 (no i didnt active fr...
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- Spotify Star
- 295 Views
- 1 replies
- 0 likes
- 295 Views
- 1 replies
- 0 likes
Involuntary payment fee change
PlanPremiumCountrySpainMy Question or IssueI used to pay for the subscription the premium university payment. I just saw that I was charged three times normal premium and I'm still a university student. Being a failure that is not mine I think that s...
- Plan Premium Country Spain My Question or Issue I used to pay for the subscription the premium university payment. I just saw that I was charged three times normal premium and I'm still a univer...
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- Spotify Star
- 265 Views
- 1 replies
- 0 likes
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PaymentSubscription
- 265 Views
- 1 replies
- 0 likes
Cannot find hulu in my services
Hi,I was told that I could enable a special hulu ads plan however it doesn't seem possible for me, I can't find the "your services" tab and when I click on this link: https://www.spotify.com/account/your-services/ it redirects me to my account.I even...
- Hi, I was told that I could enable a special hulu ads plan however it doesn't seem possible for me, I can't find the "your services" tab and when I click on this link: https://www.spotify.com/a...
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- Spotify Star
- 334 Views
- 1 replies
- 0 likes
- 334 Views
- 1 replies
- 0 likes
Constant payments
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 372 Views
- 3 replies
- 0 likes
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Tired of being told i need to pay within a week of payment and now you took two payments within 3 days. Fix it!!!
- 372 Views
- 3 replies
- 0 likes
Can someone please help me with payment date and/or time of day?
PlanSpotify Premium for FamilyCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a subscription to Spotify Premium for Family which everyone loves, bu...
- Plan Spotify Premium for Family Country U.S. Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Is...
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- Community Legend
- 383 Views
- 1 replies
- 0 likes
- 383 Views
- 1 replies
- 0 likes
Solved!! Sheerid takes long
Dear Spotify StaffA few days ago I tried to upgrade from free to Student premium by sending a document for verification to SheerId. Unfortunately I still haven't had an answer from SheerId, and when I want to re-apply I can't. I'm a student of a univ...
- Dear Spotify Staff A few days ago I tried to upgrade from free to Student premium by sending a document for verification to SheerId. Unfortunately I still haven't had an answer from SheerId, and whe...
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- Spotify Star
- 3859 Views
- 3 replies
- 0 likes
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sheerID
- 3859 Views
- 3 replies
- 0 likes
3months trial: got a receipt, bank account charged - still no premium
I payed for the 3 months trial for 99cents. I got a receipt and my bank account has been charged. Still it says I am in free mode.What I did try:- Log out, close browser, log in.- Log in with User name given in the receipt.No success yet... Help appr...
- I payed for the 3 months trial for 99cents. I got a receipt and my bank account has been charged. Still it says I am in free mode. What I did try: - Log out, close browser, log in. - Log in with U...
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- Casual Listener
- 572 Views
- 4 replies
- 2 likes
- 572 Views
- 4 replies
- 2 likes
Failed to subscribe but the money was taken from my account
PlanFreeCountryEgyptDeviceChrome Operating SystemWindows 10 My Question or IssueI tried to subscribe to the 3 Monthes for 5 EGP offer but after I fill the payment data the page told me that I can't subscribe to this offer because I was subscribed to ...
- Plan Free Country Egypt Device Chrome Operating System Windows 10 My Question or Issue I tried to subscribe to the 3 Monthes for 5 EGP offer but after I fill the paymen...
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- Spotify Star
- 306 Views
- 1 replies
- 0 likes
- 306 Views
- 1 replies
- 0 likes
Premium not working even though I paid
The three month trial for $0.99 was paid, but I'm still on free. I never recieved a receipt through email, even though I have been waiting for over 48 hours. I tried logging out and logging back in, checked if I was using another account or email, an...
- The three month trial for $0.99 was paid, but I'm still on free. I never recieved a receipt through email, even though I have been waiting for over 48 hours. I tried logging out and logging back in, ...
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- Spotify Star
- 345 Views
- 1 replies
- 0 likes
- 345 Views
- 1 replies
- 0 likes
Hacked account
PlanPremiumCountryChileMy Question or IssueMy account was hacked and was upgraded to Family Premium and two people were added without my consent, I need the rest of the money back from the day the account was upgraded without my consent. Regards.
- Plan Premium Country Chile My Question or Issue My account was hacked and was upgraded to Family Premium and two people were added without my consent, I need the rest of the money back from the ...
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- Spotify Star
- 267 Views
- 1 replies
- 0 likes
- 267 Views
- 1 replies
- 0 likes
Type of payment for family subscription.
PlanFamily PremiumCountry Mexico DeviceVarious Operating System(iOS 10) My QuestionHi, I had a family subscription, but had a problem with the card I use for the subscriptions payment (it may take two or three weeks to get it solved). Can I use anoth...
- Plan Family Premium Country Mexico Device Various Operating System (iOS 10) My Question Hi, I had a family subscription, but had a problem with the card I ...
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- Spotify Star
- 580 Views
- 3 replies
- 0 likes
- 580 Views
- 3 replies
- 0 likes
Problema con la tarjeta de crédito
Hola. Yo le pagaba la cuenta a mi sobrina de spotify, ahora ella lo puede pagar con su trabajo, y me dijo que cancelo la suscripcion con mi tarjeta.Hoy yo me cree una cuenta propia, y al ver los planes premium, selecciono el de los tres meses y cuand...
- Hola. Yo le pagaba la cuenta a mi sobrina de spotify, ahora ella lo puede pagar con su trabajo, y me dijo que cancelo la suscripcion con mi tarjeta. Hoy yo me cree una cuenta propia, y al ver los pl...
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- Spotify Star
- 673 Views
- 3 replies
- 0 likes
- 673 Views
- 3 replies
- 0 likes
Charged again within a month for premium.
I have paid for premium but two weeks later, i am being told i need to pay again. I have recieved an email receipt too. What do i do? I have logged out already.
- I have paid for premium but two weeks later, i am being told i need to pay again. I have recieved an email receipt too. What do i do? I have logged out already.
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- Casual Listener
- 313 Views
- 2 replies
- 0 likes
- 313 Views
- 2 replies
- 0 likes
Paying Premium with Paypal without a creditcard.
PlanGetting spotify premiumMy Question or IssueI want to get Spotify premium. Since i have no creditcard (and I'm not planning on getting one), I chose to use paypal. It was rather disappointing to see that when I continued I was asked to link a cred...
- Plan Getting spotify premium My Question or Issue I want to get Spotify premium. Since i have no creditcard (and I'm not planning on getting one), I chose to use paypal. It was rather disappointin...
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- Spotify Star
- 1700 Views
- 7 replies
- 0 likes
- 1700 Views
- 7 replies
- 0 likes
Charged for two accounts on same card
PlanPremiumCountry UK My Question or IssueBack in January 2018, I upgraded from premium to family premium. Thinking I was doing it on my existing account, weirdly enough I just realised today (June 2019) that I wasn’t and apparently, I accidentally c...
- Plan Premium Country UK My Question or Issue Back in January 2018, I upgraded from premium to family premium. Thinking I was doing it on my existing account, weirdly enough I just...
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- Roadie
- 333 Views
- 1 replies
- 0 likes
- 333 Views
- 1 replies
- 0 likes
Paid but not working
Hi have been using premium services for ñast few months. This month payment is charged but my account moved to Free..PlanPremiumCountryUAEDeviceOne plus 5 Operating SystemAndroid Oreo My Question or IssueCharged on my account but premium not working
- Hi have been using premium services for ñast few months. This month payment is charged but my account moved to Free.. Plan Premium Country UAE Device One plus 5 Operating System Android...
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- Roadie
- 367 Views
- 1 replies
- 0 likes
- 367 Views
- 1 replies
- 0 likes