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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
73175 Views
19 replies
98 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
136395 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
77854 Views
90 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
263162 Views
157 replies
13 likes
Hi, I pay 14.99 euros per month for Spotify Family. This month I was charged the usual 14.99 and then an additional 9.99 as a separate transaction on top. What is this and how do i get my money back? Its not listed on my payment list in my account bu...
Hi, I pay 14.99 euros per month for Spotify Family. This month I was charged the usual 14.99 and then an additional 9.99 as a separate transaction on top. What is this and how do i get my mo...
Roadie
469 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have subscribed to premium Spotify on someone else device, paying from my credit card, now...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Roadie
1435 Views
1 replies
0 likes
PlanFamily PremiumCountryCanadaDevicePixel 2 XL/PCOperating SystemAndroid 10, Windows 10 My Question or IssueI was using the free subscription when I saw advertised on my phone the family plan premium with a mention of 3 free months (I saved a screen...
Plan Family Premium Country Canada Device Pixel 2 XL/PC Operating System Android 10, Windows 10 My Question or Issue I was using the free subscription when I saw advertised on my pho...
Spotify Star
969 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
677 Views
1 replies
0 likes
PlanPremiumCountryPerúCurrently, I have the Premium Plan. I want to change to a Premium Duo Plan, but I have just payed for September in my Premium Plan. I am wondering if I’ll be charged the whole new plan again, or if I’lo be charged he difference ...
Plan Premium Country Perú Currently, I have the Premium Plan. I want to change to a Premium Duo Plan, but I have just payed for September in my Premium Plan. I am wondering if I’ll be charged the...
Spotify Legend
3173 Views
2 replies
0 likes
I will soon be moving out on my own and will need to get off my parents family plan. How do I create my own account and move all my music over?
I will soon be moving out on my own and will need to get off my parents family plan. How do I create my own account and move all my music over?
Spotify Legend
4078 Views
2 replies
0 likes
PlanPremiumCountryUKDeviceiPhone 7 Operating SystemiOS 10My Question or Issuei have just signed up for the 3 months free premium for students, but I want to cancel the subscription now so that I do not get charged in 3 months time. If I cancel it now...
Plan Premium Country UK Device iPhone 7 Operating System iOS 10 My Question or Issue i have just signed up for the 3 months free premium for students, but I want to cancel the ...
Spotify Legend
2338 Views
2 replies
0 likes
I cancelled Premium before the end of 30 days free trial.How can i subscribe to Premium now. There is no possibility on the website for subscription again without using the trial again but this doesn't work of course.
I cancelled Premium before the end of 30 days free trial. How can i subscribe to Premium now. There is no possibility on the website for subscription again without using the trial again but this doe...
Casual Listener
3416 Views
5 replies
0 likes
Plan Free/Premium Country Chile Hi, I'm from Chile and I use a prepaid card created in Chile that has the same characteristics as a credit card to pay Spotify Premium.Last month I forgot to load the prepaid card, so the Spotify monthly payment was no...
Plan Free/Premium Country Chile Hi, I'm from Chile and I use a prepaid card created in Chile that has the same characteristics as a credit card to pay Spotify Premium. Last mo...
Spotify Star
1515 Views
6 replies
0 likes
I changed my billing to a differnt credit card and lost hulu! I want it back or i will cancel!
I changed my billing to a differnt credit card and lost hulu! I want it back or i will cancel!
Casual Listener
1536 Views
3 replies
2 likes
PlanFreeCountryCanadaDevice Aspire TC ATC-705-ER52Operating SystemWindows 10So after i posted for help 2 weeks ago i got the reply to uninstall spotify and delete any folder left of reset my comp and re download the app again yet the same problem is ...
Plan Free Country Canada Device Aspire TC ATC-705-ER52 Operating System Windows 10 So after i posted for help 2 weeks ago i got the reply to uninstall spotify and delete an...
Casual Listener
1049 Views
3 replies
0 likes
Plan: Premium -> FamilyCountry: GermanyDevice: Google Pixel 2 My Question or Issue:The title already sums it up. I joined my families subscription with my standard premium account. Do I have to do anything else or will MY premium subscription be canc...
Plan: Premium -> Family Country: Germany Device: Google Pixel 2 My Question or Issue: The title already sums it up. I joined my families subscription with my standard premium account. ...
Community Legend
1096 Views
1 replies
0 likes
I have been subscribed to an individual account (tied to a carrier - indosat) in Indonesia. I have now moved country - to Singapore - and am trying to change payment to credit card. The system only offers me a family account, which I don't need. Ther...
I have been subscribed to an individual account (tied to a carrier - indosat) in Indonesia. I have now moved country - to Singapore - and am trying to change payment to credit card. The system only o...
Spotify Star
2817 Views
5 replies
0 likes
PlanPremiumCountryUK My Question or IssueI've had student spotify for the past 2 years, spending £4.99. I've recently finished school and will have to pay for the full price which is fine. Where has the £9.99 premium option gone? I either pay 14.99 f...
Plan Premium Country UK My Question or Issue I've had student spotify for the past 2 years, spending £4.99. I've recently finished school and will have to pay for the full price which is...
Spotify Star
2444 Views
3 replies
0 likes
Hi, I am premium, paying monthly wondering if i can change to buy the next full year in bulk with a discount?How do i do that?
Hi, I am premium, paying monthly wondering if i can change to buy the next full year in bulk with a discount? How do i do that?
Roadie
1691 Views
1 replies
0 likes
PlanPremium DuoCountryIrelandDeviceiPhone 7Operating SystemiOS 13.1.2 My Question or IssueI am trying to start a duo subsription but my payment is not being accepted from my visa debit card. There is no issue with the card, I have had an account prev...
Plan Premium Duo Country Ireland Device iPhone 7 Operating System iOS 13.1.2 My Question or Issue I am trying to start a duo subsription but my payment is not being accepted from my ...
Roadie
883 Views
1 replies
0 likes
I'm really confused about the purpose of offline mode. Songs that are dowloaded to a playlist are available when not connected to mobile data or the internet, ie, offline. So, underwhat circumstance would offline mode be used? I really can't fathom a...
I'm really confused about the purpose of offline mode. Songs that are dowloaded to a playlist are available when not connected to mobile data or the internet, ie, offline. So, under...
Community Legend
1009 Views
2 replies
0 likes
I just updated my creditcard details, and I automatically lost my Family subscription.When I'm trying to ugrade to familiy subriciption I am told it will not upgrade before the end of the month. This is much to long to wait. How can I upgrade imidiat...
I just updated my creditcard details, and I automatically lost my Family subscription. When I'm trying to ugrade to familiy subriciption I am told it will not upgrade before the end of the month. Th...
Roadie
1013 Views
1 replies
0 likes
PlanFreeCountryBelgiumDevicesamsung A7 2018Operating System My Question or Issueso i wanted to know if spotify automatically charges me after the 3 months free trail since i don't want my money taken from me automatically.
Plan Free Country Belgium Device samsung A7 2018 Operating System My Question or Issue so i wanted to know if spotify automatically charges me after the 3 months free trail si...
Roadie
833 Views
1 replies
0 likes
PlanPremium (on credit card since 2015!)CountryArgentinaDeviceiPhone X, Macbook Air 2018Operating SystemiOS 13, Mac OS MojaveMy Question or IssueI travelled to Japan and after 2 weeks i received an alert from Spotify because I was in another country....
Plan Premium (on credit card since 2015!) Country Argentina Device iPhone X, Macbook Air 2018 Operating System iOS 13, Mac OS Mojave My Question or Issue I travelled to Japan and after ...
Roadie
995 Views
1 replies
0 likes
