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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131949 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66110 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
248067 Views
153 replies
13 likes
Tengo 3 pagos de Spotify Premium en mi tarjet a de crédito de los cuales solo uno es el mío, quisiera me indiquen como cancelar las otras dos suscripciones ya que no las autoricé.I have 3 paymants on my credit card and just one of them is mine, I wou...
Tengo 3 pagos de Spotify Premium en mi tarjet a de crédito de los cuales solo uno es el mío, quisiera me indiquen como cancelar las otras dos suscripciones ya que no las autoricé. I have 3 paymants ...
Community Legend
1074 Views
1 replies
0 likes
Hey, i activated my 3 moths subscription but after one month it wanted for me to pay. I was trying to fix that but i accidentally cancled my premium. I don´t know if is there some way to get it back.
Hey, i activated my 3 moths subscription but after one month it wanted for me to pay. I was trying to fix that but i accidentally cancled my premium. I don´t know if is there some way to ge...
Community Legend
784 Views
1 replies
0 likes
PlanFamily/PremiumCountryFinlandDevice(iPhone X)Operating System(iOS 13) My Question or IssueI just noticed that I have been double charged from Premium and Family at the same time. Now I tried to delete the Premium subscription because I already hav...
Plan Family/Premium Country Finland Device (iPhone X) Operating System (iOS 13) My Question or Issue I just noticed that I have been double charged from Premium and Family at the sam...
Community Legend
1820 Views
3 replies
0 likes
I really want my playlists to look fancy and have a nice aesthetic. Whenever i go to change the cover of my playlists i always get the same thing. 'That image is too small, it must be at leaset 300 x 300.' This message comes up NO MATTER WHAT, whethe...
I really want my playlists to look fancy and have a nice aesthetic. Whenever i go to change the cover of my playlists i always get the same thing. 'That image is too small, it must be at leaset 300 x...
Community Legend
1509 Views
1 replies
0 likes
I have been using SPOTIFY as a listener for years and I LOVE it...I have turned TONS of family, friends, and fellow artists on to this platform. As a professional comedian I have a confirmed SPOTIFY page;https://open.spotify.com/album/2EeUv6Gwx2x8GlC...
I have been using SPOTIFY as a listener for years and I LOVE it...I have turned TONS of family, friends, and fellow artists on to this platform. As a professional comedian I have a confirmed SPOTIFY ...
Community Legend
4411 Views
3 replies
0 likes
PlanFree/PremiumCountryMexicoDeviceZTE Maven 3/Sony VaioOperating System Android Nougat, Windows 10 My Question or IssueI am a first time user of Spotiy and would like to try the Premium version, but I am unable to to start the free trial with my OXX...
Plan Free/Premium Country Mexico Device ZTE Maven 3/Sony Vaio Operating System Android Nougat, Windows 10 My Question or Issue I am a first time user of Spotiy and...
Roadie
1182 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Casual Listener
623 Views
1 replies
0 likes
PlanFamily Premium Device(Iphone x + Windows computer)Operating System(iOS 13, Windows 10) My Question or Issueended my premium plan and joined my family's plan. on the subscription site it says Premium family. but on both computer and phone i have f...
Plan Family Premium Device (Iphone x + Windows computer) Operating System (iOS 13, Windows 10) My Question or Issue ended my premium plan and joined my family's plan.&n...
Spotify Star
545 Views
1 replies
0 likes
Hi, I signed up for a free trial through my TV provider but the subscription has now expired and I am no longer with Sky. I'm unable to access my account and my account number is a combination of numbers and letters. I want to sign up to premium but ...
Hi, I signed up for a free trial through my TV provider but the subscription has now expired and I am no longer with Sky. I'm unable to access my account and my account number is a combinati...
Composer
870 Views
1 replies
0 likes
PlanFreeCountryNorwayDevicePCOperating SystemWindows 10 My Question or IssueI want to pay for my Spotify Premium by Paysafecard. As I know, It`s available to pay with it in Norway, but I can`t see this option in list of payment methods. Am I doing (u...
Plan Free Country Norway Device PC Operating System Windows 10 My Question or Issue I want to pay for my Spotify Premium by Paysafecard. As I know, It`s available to pay with it in N...
Casual Listener
1397 Views
4 replies
0 likes
I've tried upgrading from a free account to premium and when I try to pay for this with my credit card I get a message that I've already had a trial period. I try to change this to make a one off payment for one month and cannot find an option to pay...
I've tried upgrading from a free account to premium and when I try to pay for this with my credit card I get a message that I've already had a trial period. I try to change this to make a one off pay...
Community Legend
555 Views
1 replies
0 likes
PlanPremiumCountryUS My Question or IssueI have a subscription with Spotify that is under another account and am being charged for Premium service. Since the time of the subscription, I have lost all access to the previous email account. I no longer ...
Plan Premium Country US My Question or Issue I have a subscription with Spotify that is under another account and am being charged for Premium service. Since the time of the subscription...
Community Legend
607 Views
1 replies
0 likes
I've subscirbed my premium since 14th September, it says i get free trial 3 months of Premium, but now the premium is cancelled and i don't do thatPlanFree/PremiumCountryIndonesiaDeviceVivo Y55LOperating SystemAndroid 6.0 My Question or IssueMy Premi...
I've subscirbed my premium since 14th September, it says i get free trial 3 months of Premium, but now the premium is cancelled and i don't do that Plan Free/Premium Country Indonesia Device Vi...
Community Legend
482 Views
1 replies
0 likes
Hi!I had a Spotify Duo. Yesterday i get information that problem appear problem with payment. I cant do payment with card (i tried with 3 other cards from 3 other Banks). I Contact with the bank, there is no problem from their side. What should i do ...
Hi! I had a Spotify Duo. Yesterday i get information that problem appear problem with payment. I cant do payment with card (i tried with 3 other cards from 3 other Banks). I Contact with the bank, t...
Visitor
724 Views
3 replies
0 likes
Realizei o pagamento do meu Premium via boleto e até agora não recebi por e-mail a confirmação de pagamento. O valor já foi debitado de minha conta e estou com o comprovante em mãos.
Realizei o pagamento do meu Premium via boleto e até agora não recebi por e-mail a confirmação de pagamento. O valor já foi debitado de minha conta e estou com o comprovante em mãos.
Spotify Star
576 Views
2 replies
0 likes
PlanPremiumCountryCanadaDeviceI attempted on Desktop (windows) and on my Samsung Galaxy s7 edge My Question or IssueI was adding music to my playlist and on several occasions I have come across playlist of music from artists or individual songs that ...
Plan Premium Country Canada Device I attempted on Desktop (windows) and on my Samsung Galaxy s7 edge My Question or Issue I was adding music to my playlist and on several occasions I h...
Community Legend
2014 Views
1 replies
0 likes
PlanFamily until today !CountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI changed today my plan from a Premium to a Family one.I sent the invitation t...
Plan Family until today ! Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Community Legend
614 Views
1 replies
0 likes
PlanFree/PremiumCountryUSADevice(Samsung Galaxy S10+)Operating System(Android 9) My Question or IssueDownloaded and began 6 month Spotify trial on my Samsung S8+. Phone had to be replaced, but I had a backup made so I restored my settings to a new S1...
Plan Free/Premium Country USA Device (Samsung Galaxy S10+) Operating System (Android 9) My Question or Issue Downloaded and began 6 month Spotify trial on my Samsung S8+. Phone ...
Composer
476 Views
1 replies
0 likes
Hello guys, I used to have a family plan, and I've cancelled it some time ago. When I checked my credit card history I was keep been charged. Anyone have any idea what I can do?
Hello guys, I used to have a family plan, and I've cancelled it some time ago. When I checked my credit card history I was keep been charged. Anyone have any idea what I can do?
Community Legend
1218 Views
1 replies
0 likes
Hello there!Just out of curiosity... Are there any plans to introduce gift cards to the Indian market? And if so, is there any estimation as to when this will happen?Thanks!
Hello there! Just out of curiosity... Are there any plans to introduce gift cards to the Indian market? And if so, is there any estimation as to when this will happen? Thanks!
Spotify Legend
8865 Views
6 replies
3 likes
