Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 114337 Views
- 72 replies
- 9 likes
- 114337 Views
- 72 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13804 Views
- 27 replies
- 2 likes
- 13804 Views
- 27 replies
- 2 likes
Superuser Contribution Me elimina a mi familia de mi cuenta premium
Estoy super molesta por que no borra a mi familia de la cuenta premium & es una lata volver a activarlos. que pasa por que pasa esto¡! AYUDA
- Estoy super molesta por que no borra a mi familia de la cuenta premium & es una lata volver a activarlos. que pasa por que pasa esto¡! AYUDA
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- Spotify Legend
- 1100 Views
- 5 replies
- 0 likes
- 1100 Views
- 5 replies
- 0 likes
Age registration problem
PlanFree/PremiumCountry: Italy DeviceAnyOperating SystemAny My Question or IssueGood evening. I tried to create an account for my daughter, but when I insert birth day the registration system says to me that age limit is not satisfied, but my daughte...
- Plan Free/Premium Country: Italy Device Any Operating System Any My Question or Issue Good evening. I tried to create an account for my daughter, but when I insert birth day t...
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- Casual Listener
- 1218 Views
- 8 replies
- 0 likes
- 1218 Views
- 8 replies
- 0 likes
Solved!! Pay for Premium, still on free
PlanFree/PremiumCountry Canada DeviceSamsung Galaxy Tab2Operating SystemAndroid My Question or IssueI paid for Premium, the payment passed on June 4th on my credit card. I didn't received receipt/invoice, no email confirmation (nothing in spam) and s...
- Plan Free/Premium Country Canada Device Samsung Galaxy Tab2 Operating System Android My Question or Issue I paid for Premium, the payment passed on June 4th on my credit card....
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- Spotify Star
- 473 Views
- 1 replies
- 0 likes
- 473 Views
- 1 replies
- 0 likes
cant buy premium for 0,99
PlanPremiumCountryGermanyDevicedifferentOperating Systemdifferent My Question or Issuehello, it says premium is only 0,99 for three months, but when i try to buy it, it always says i am buying normal premium for 9,99/month.Also the onyl payment optio...
- Plan Premium Country Germany Device different Operating System different My Question or Issue hello, it says premium is only 0,99 for three months, but when i try to buy it,...
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- Spotify Star
- 356 Views
- 3 replies
- 0 likes
- 356 Views
- 3 replies
- 0 likes
Payment failed, please try again later.
More months on end I've had this same problem attempting to obtain premium. Everytime I try to sign up, I get an error message saying, "payment failed, please try again later." I have tried to get premium on different bank cards and on different acco...
- More months on end I've had this same problem attempting to obtain premium. Everytime I try to sign up, I get an error message saying, "payment failed, please try again later." I have tried to get pr...
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- Roadie
- 828 Views
- 4 replies
- 0 likes
- 828 Views
- 4 replies
- 0 likes
Falha ao realizar pagamento com cartão
Estou com problema de falha no pagamento quando vou realizar o pagamento, meus cartões estão pagos o de crédito e o débito. Quero alguma solução ! Sou do Brasil
- Estou com problema de falha no pagamento quando vou realizar o pagamento, meus cartões estão pagos o de crédito e o débito. Quero alguma solução ! Sou do Brasil
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- Community Legend
- 331 Views
- 1 replies
- 0 likes
- 331 Views
- 1 replies
- 0 likes
Charged but i don't pay
My mother started a family pack. She pays for it. I don't.Still recently spotify takes money from my account. How?I went to the bank to shut down the payment but the bank told me they cant do this, because of the contract i have with spotify. PlanFre...
- My mother started a family pack. She pays for it. I don't. Still recently spotify takes money from my account. How? I went to the bank to shut down the payment but the bank told me they cant do thi...
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- Community Legend
- 228 Views
- 1 replies
- 0 likes
- 228 Views
- 1 replies
- 0 likes
Student Subscription has suddenly be cancelled in my app
PlanStudent SubscriptionCountrySingaporeDeviceSamsung S10Operating SystemAndroid My Question or Issue My premium subscription has stop working suddenly. Paid already at the start of the month like 2 days ago..i found that i was not able to download m...
- Plan Student Subscription Country Singapore Device Samsung S10 Operating System Android My Question or Issue My premium subscription has stop working suddenly. Paid a...
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- Community Legend
- 233 Views
- 1 replies
- 1 likes
- 233 Views
- 1 replies
- 1 likes
Why do I still see "Get Premium" option on website after getting premium?
I have premium but I still see "Get Premium" stuff on the website, will it be there forever because there are other plans like Family plan etc. ?
- I have premium but I still see "Get Premium" stuff on the website, will it be there forever because there are other plans like Family plan etc. ?
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- Spotify Star
- 365 Views
- 3 replies
- 0 likes
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Premium
- 365 Views
- 3 replies
- 0 likes
Spotify and hulu connection
I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had hulu this whole time connected and just today I trie...
- I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had h...
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- Composer
- 275 Views
- 1 replies
- 0 likes
- 275 Views
- 1 replies
- 0 likes
Changing payment method to a foreign card
Hi,So I have been using premium for little over 1 or 2 years, and it has been a wonderful experience. But I moved temporarily to Nigeria, and while I knew Spotify is not supported in the country I decided to remain on premium by paying with my debit ...
- Hi, So I have been using premium for little over 1 or 2 years, and it has been a wonderful experience. But I moved temporarily to Nigeria, and while I knew Spotify is not supported in the coun...
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- Composer
- 336 Views
- 1 replies
- 0 likes
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Premium
- 336 Views
- 1 replies
- 0 likes
Got charged multiple times this month
PlanFAMILYCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy was I charged 3x this month on my debit card
- Plan FAMILY Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why was I cha...
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- Composer
- 238 Views
- 1 replies
- 0 likes
- 238 Views
- 1 replies
- 0 likes
I received a email stating my Spotify account is canceled and asks me to update, is this a scam
I received a email stating my Spotify account is canceled and asks me to update, is this a scam? See attached it takes me directly to update my credit card info
- I received a email stating my Spotify account is canceled and asks me to update, is this a scam? See attached it takes me directly to update my credit card info
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- Composer
- 225 Views
- 1 replies
- 0 likes
- 225 Views
- 1 replies
- 0 likes
1.99 SAR Premium not working
says you used free premium before and u cant take this offer somthing like this then it take the price off from my bank account and dont active the premium (no i didnt active free premium before)
- says you used free premium before and u cant take this offer somthing like this then it take the price off from my bank account and dont active the premium 😕 (no i didnt active fr...
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- Spotify Star
- 296 Views
- 1 replies
- 0 likes
- 296 Views
- 1 replies
- 0 likes
Involuntary payment fee change
PlanPremiumCountrySpainMy Question or IssueI used to pay for the subscription the premium university payment. I just saw that I was charged three times normal premium and I'm still a university student. Being a failure that is not mine I think that s...
- Plan Premium Country Spain My Question or Issue I used to pay for the subscription the premium university payment. I just saw that I was charged three times normal premium and I'm still a univer...
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- Spotify Star
- 267 Views
- 1 replies
- 0 likes
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PaymentSubscription
- 267 Views
- 1 replies
- 0 likes
Cannot find hulu in my services
Hi,I was told that I could enable a special hulu ads plan however it doesn't seem possible for me, I can't find the "your services" tab and when I click on this link: https://www.spotify.com/account/your-services/ it redirects me to my account.I even...
- Hi, I was told that I could enable a special hulu ads plan however it doesn't seem possible for me, I can't find the "your services" tab and when I click on this link: https://www.spotify.com/a...
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- Spotify Star
- 336 Views
- 1 replies
- 0 likes
- 336 Views
- 1 replies
- 0 likes
Constant payments
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 372 Views
- 3 replies
- 0 likes
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Tired of being told i need to pay within a week of payment and now you took two payments within 3 days. Fix it!!!
- 372 Views
- 3 replies
- 0 likes
Can someone please help me with payment date and/or time of day?
PlanSpotify Premium for FamilyCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a subscription to Spotify Premium for Family which everyone loves, bu...
- Plan Spotify Premium for Family Country U.S. Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Is...
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- Community Legend
- 385 Views
- 1 replies
- 0 likes
- 385 Views
- 1 replies
- 0 likes
Solved!! Sheerid takes long
Dear Spotify StaffA few days ago I tried to upgrade from free to Student premium by sending a document for verification to SheerId. Unfortunately I still haven't had an answer from SheerId, and when I want to re-apply I can't. I'm a student of a univ...
- Dear Spotify Staff A few days ago I tried to upgrade from free to Student premium by sending a document for verification to SheerId. Unfortunately I still haven't had an answer from SheerId, and whe...
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- Spotify Star
- 3973 Views
- 3 replies
- 0 likes
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sheerID
- 3973 Views
- 3 replies
- 0 likes
3months trial: got a receipt, bank account charged - still no premium
I payed for the 3 months trial for 99cents. I got a receipt and my bank account has been charged. Still it says I am in free mode.What I did try:- Log out, close browser, log in.- Log in with User name given in the receipt.No success yet... Help appr...
- I payed for the 3 months trial for 99cents. I got a receipt and my bank account has been charged. Still it says I am in free mode. What I did try: - Log out, close browser, log in. - Log in with U...
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- Casual Listener
- 572 Views
- 4 replies
- 2 likes
- 572 Views
- 4 replies
- 2 likes