Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
Gigiss22
Visitor
125276 Views
82 replies
10 likes

125276 Views
82 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14940 Views
27 replies
2 likes

14940 Views
27 replies
2 likes

Spotify family the Netherlands...do I delete my own Spotify premium account??

Hello Spotifyettes and Spotifyers,My Mum has subscribed to a Spotify Family account. I already have a Spotify Premium account.Now it seems we both pay for Spotify, while I can use it under her account. I don't know if she has to offically invite me? ...

spotadandy
Music Fan
Hello Spotifyettes and Spotifyers, My Mum has subscribed to a Spotify Family account. I already have a Spotify Premium account. Now it seems we both pay for Spotify, while I ca...
2019-06-30 7:55:53 PM
2019-06-30 8:53:32 PM
Billy-J
Spotify Star
306 Views
1 replies
0 likes

306 Views
1 replies
0 likes

Solved!! Spotify gift card not working :(

PlanFree (want to buy premium)CountryU.S.A.Device IPod TouchOperating SystemiOS 12.3.1. My Question or IssueJust a bit of backstory so you can understand it more. I bought a Spotify gift card at Target maybe 3 days ago. I got home and tried to redeem...

Semijak
Regular
Plan Free (want to buy premium) Country U.S.A. Device IPod Touch Operating System iOS 12.3.1. My Question or Issue Just a bit of backstory so you can understand it more...
2019-06-30 3:53:09 PM
2019-06-30 6:18:36 PM
Billy-J
Spotify Star
731 Views
5 replies
0 likes

731 Views
5 replies
0 likes

Solved!! Spotify Family

On a retiré l’abonnement premium de mon frère car Spotify n’arrive pas a prouver qu’on habite à la meme adresse ! Veuillez vite trouver une solution, je suis prête à donner n’importe quelle preuves que nous habitons à la même adresse.

Sabrinamlg
Casual Listener
On a retiré l’abonnement premium de mon frère car Spotify n’arrive pas a prouver qu’on habite à la meme adresse ! Veuillez vite trouver une solution, je suis prête à donner n’importe quelle pr...
2019-06-30 2:40:39 PM
2019-06-30 5:07:30 PM
Billy-J
Spotify Star
409 Views
3 replies
0 likes

409 Views
3 replies
0 likes

I can’t change my gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

ValG22
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-06-30 7:22:16 AM
2019-06-30 7:38:12 AM
Billy-J
Spotify Star
183 Views
1 replies
0 likes

183 Views
1 replies
0 likes

Solved!! Planning to upgrade from Premium to Family

PlanFree/PremiumCountryCanadaDeviceIphone XROperating SystemiOS 12 My Question or IssueAs the title says. The only question I have is if I do before my the a week before they auto renewal what happens? Does the day when the auto renewal change also?

justwisted
Casual Listener
Plan Free/Premium Country Canada Device Iphone XR Operating System iOS 12 My Question or Issue As the title says. The only question I have is if I do before my the a week before they...
2019-06-30 5:40:53 AM
2019-06-30 7:25:51 AM
Billy-J
Spotify Star
446 Views
3 replies
0 likes

446 Views
3 replies
0 likes

I still have Spotify premium after free trial ended

I registered for Spotify premium with a Visa card that I learned had no balance. It still worked to serve as something for me to get a free trial and I assumed the payment would get rejected the trial would end after a month. The payment failed expec...

RC34
Newbie
I registered for Spotify premium with a Visa card that I learned had no balance. It still worked to serve as something for me to get a free trial and I assumed the payment would get rejected the tria...
2019-06-30 5:39:08 AM
2019-06-30 5:55:14 AM
Billy-J
Spotify Star
679 Views
1 replies
0 likes

679 Views
1 replies
0 likes

subscription

so i have my premuim subscription, i logged out and back in and i didnt have the premium features and it looks like a free account, i looked at everything and my payment is not pending, it went through. how do i fix this???

timmylieberman
Newbie
so i have my premuim subscription, i logged out and back in and i didnt have the premium features and it looks like a free account, i looked at everything and my payment is not pending, it went throu...
2019-06-29 10:33:27 PM
2019-06-30 5:50:33 AM
Billy-J
Spotify Star
242 Views
1 replies
0 likes

242 Views
1 replies
0 likes

Solved!! Visa prepaid for Spotify Premium $0.99 for 3 months offer

None of the below information is required. However, the more you provide the easier it will be for us to try and helpPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,et...

gaurangib
Casual Listener
None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macboo...
2019-06-28 11:42:53 PM
2019-06-30 3:28:50 AM
Luan
Spotify Star
1287 Views
3 replies
0 likes

1287 Views
3 replies
0 likes

Superuser Contribution I paid twice for student premium but still a Spotify-Free

PlanStudent PremiumCountryPhilippinesDeviceVivo Y53Operating SystemAndroid 6.0 My Question or IssueSo let's start. My last payment is April 28 for Student Premium. I didn't pay for the month of May-June. So as of yesterday, I cancelled my premium, be...

katherinexlee
Newbie
Plan Student Premium Country Philippines Device Vivo Y53 Operating System Android 6.0 My Question or Issue So let's start. My last payment is April 28 for Student Premium. I ...
2019-06-26 10:15:34 AM
2019-06-29 2:01:21 PM
Peter
Spotify Legend
297 Views
1 replies
0 likes

297 Views
1 replies
0 likes

Superuser Contribution Amount of songs in each playlist no longer displayed

PlanPremiumCountryUnited StatesDeviceSamsung Note 8Operating SystemAndroid My Question or IssueWith the new update for Spotify, I've noticed that the amount of songs that are in each playlist created in the library is no longer displayed. So if I cre...

bethblaze
Casual Listener
Plan Premium Country United States Device Samsung Note 8 Operating System Android My Question or Issue With the new update for Spotify, I've noticed that the amount o...
2019-06-26 10:37:45 AM
2019-06-29 1:56:27 PM
Peter
Spotify Legend
674 Views
1 replies
0 likes
Playlist Creation
Playlist feature
playlist help
Playlist issues
Playlist Organization
Playlist problem
Playlists

674 Views
1 replies
0 likes

Superuser Contribution Error al registrar mi dirección

Acabo de pagar el plan familiar premium y registre mal mi dirección. Leí que debo cancelar mi suscripción y hacer una nueva. Pero mi duda es. Si al hacer esto pierdo el pago q y realice y debo volver a pagar? Gracias

Cyyn
Newbie
Acabo de pagar el plan familiar premium y registre mal mi dirección. Leí que debo cancelar mi suscripción y hacer una nueva. Pero mi duda es. Si al hacer esto pierdo el pago q y realice...
2019-06-27 1:37:40 AM
2019-06-29 12:59:28 PM
Peter
Spotify Legend
413 Views
1 replies
0 likes

413 Views
1 replies
0 likes

Superuser Contribution Payment by mobile(M1, Singapore)

PlanFree/PremiumCountrySingaporeDevicexs maxOperating System(iOS 12 My Question or IssueI am from Singapore, and i want to pay for spotify premium, using my mobile bill I am under M1). However, it seems that the only option to pay via mobile is by ha...

ma3333
Casual Listener
Plan Free/Premium Country Singapore Device xs max Operating System (iOS 12 My Question or Issue I am from Singapore, and i want to pay for spotify premium, using my mobile bill I am ...
2019-06-27 6:55:30 PM
2019-06-29 12:52:49 PM
Peter
Spotify Legend
2552 Views
1 replies
0 likes

2552 Views
1 replies
0 likes

Superuser Contribution The 3 months for 99 cents promo

PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssueTo me it is really telling how Spotify feels about it's longtime users. Th...

billcar84
Newbie
Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)Android My Question or ...
2019-06-27 10:46:28 PM
2019-06-29 12:47:48 PM
Peter
Spotify Legend
513 Views
1 replies
0 likes

513 Views
1 replies
0 likes

Spotify destroyed my library

This has been raised a few times on the forum, but I want to add one more so Spotify can see more disgruntled customers and hopefully take action. The new update has totally ruined the Spotify experience. I had hundres of artists and thousands of son...

carlnrtn
Casual Listener
This has been raised a few times on the forum, but I want to add one more so Spotify can see more disgruntled customers and hopefully take action. The new update has totally ruined the Spoti...
2019-06-28 12:39:13 PM
2019-06-29 11:42:42 AM
carlnrtn
Casual Listener
1091 Views
4 replies
6 likes
Missing Music
Update

1091 Views
4 replies
6 likes

Superuser Contribution Premium and hulu were canceled for no reason

PlanPremiumCountryUnited stateaSamsung Galaxy 9Operating SystemAndroid oreo My Question or IssueMy issue is that my card information was stolen through a skim device a week and a half ago. I just received my new card yesterday and activated it that n...

BB6934
Newbie
Plan Premium Country United statea Samsung Galaxy 9 Operating System Android oreo My Question or Issue My issue is that my card information was stolen through a skim device a we...
2019-06-22 1:29:18 AM
2019-06-28 2:31:13 PM
HouseofMikado
Casual Listener
2005 Views
6 replies
1 likes

2005 Views
6 replies
1 likes

Superuser Contribution Wrong help on Spotify about payment date

So my problem is that I wanted to change the subscription billing date to be in sync with my payday. I followed the instructions on Spotify website and stopped my premium subscription for some days. I signed up again on 26th so that it would be the d...

mv011
Regular
So my problem is that I wanted to change the subscription billing date to be in sync with my payday. I followed the instructions on Spotify website and stopped my premium subscription for some days. ...
2019-06-14 10:39:16 AM
2019-06-28 1:05:21 PM
Katerina
Spotify Legend
699 Views
5 replies
0 likes

699 Views
5 replies
0 likes

Superuser Contribution premium functions gone

HI, have a premium subscription since 2012. The fee was booked last time at the 16th June from my credit card which is valid. When i log in to my account on the homepage the web version tells me that i have a premium abo.I didn't change my email adre...

desertraider
Newbie
HI, have a premium subscription since 2012. The fee was booked last time at the 16th June from my credit card which is valid. When i log in to my account on the homepage the web version tell...
2019-06-26 3:39:48 PM
2019-06-28 11:17:03 AM
Katerina
Spotify Legend
469 Views
1 replies
0 likes

469 Views
1 replies
0 likes

Superuser Contribution How long is one month in Spotify world?????

Plan: Free/PremiumCountry: IcelandDevice: Samsung Galaxy 9Operating System: Android OreoMy Question or Issue: I paid for premium on june 1st and yesterday (23rd) got an email that my supscription was over and payment had failed. I paid for one month ...

margretinga
Casual Listener
Plan: Free/Premium Country: Iceland Device: Samsung Galaxy 9 Operating System: Android Oreo My Question or Issue: I paid for premium on june 1st and yesterday (23rd) ...
2019-06-24 1:27:26 PM
2019-06-28 11:07:22 AM
Katerina
Spotify Legend
3653 Views
6 replies
0 likes

3653 Views
6 replies
0 likes

Family subscription

My children lives 50/50 with their mother and me, but have the official adress with their mother.So can I buy a family subscrition for my children and me?

KarstenLund
Newbie
My children lives 50/50 with their mother and me, but have the official adress with their mother. So can I buy a family subscrition for my children and me?
2019-06-27 11:09:50 AM
2019-06-28 4:22:55 AM
Billy-J
Spotify Star
326 Views
1 replies
0 likes

326 Views
1 replies
0 likes

subscription status premium, but still on spotify free in the app

PlanPremiumCountryindonesiaDeviceiphone 5s, imacOperating Systemios10 My Question or IssueMy current subscription status on the web is premium, valid until september, but in the app it's still on spotify free in all of my devices, its not automatical...

egadenandra92
Newbie
Plan Premium Country indonesia Device iphone 5s, imac Operating System ios10 My Question or Issue My current subscription status on the web is premium, valid until september,...
2019-06-27 7:30:26 AM
2019-06-28 3:53:56 AM
Billy-J
Spotify Star
364 Views
1 replies
0 likes

364 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts