Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
FatihTalha
Casual Listener
90637 Views
56 replies
5 likes

90637 Views
56 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
4 weeks ago
nacho121
Visitor
11400 Views
24 replies
2 likes

11400 Views
24 replies
2 likes

Issue to connect my daughter to our Family subscription

PlanSpotify FamilyCountryFranceDeviceSamsung Galaxy A5Operating SystemAndroid Oreo, Windows 10My Question or Issue Hi, I cannot add my daughter's account to our family subscription. I already sent several times the invite (even with different e-mail ...

yaminet
Casual Listener
Plan Spotify Family Country France Device Samsung Galaxy A5 Operating System Android Oreo, Windows 10 My Question or Issue Hi, I cannot add my daughter's account to our...
2019-04-18 11:47:42 AM
2019-05-02 7:30:35 PM
yaminet
Casual Listener
521 Views
3 replies
0 likes

521 Views
3 replies
0 likes

Solved!! Pago

Necesito saber si se puede hacer pago con tarjeta de débitoo y como hacerlo por fa

Anacarolina4
Newbie
Necesito saber si se puede hacer pago con tarjeta de débitoo y como hacerlo por fa
2019-05-02 3:32:00 PM
2019-05-02 7:24:16 PM
Luan
Spotify Star
349 Views
1 replies
0 likes

349 Views
1 replies
0 likes

Solved!! Spotify Premium WITHOUT auto-renewal?

Having reached a time of life when I could keel over dead at any moment, I'm canceling any and all auto-renewal subscriptions as a courtesy to my survivors, who will appreciate having fewer chores to deal with after I've vamoosed. With that in mind, ...

BrooksNYC
Casual Listener
Having reached a time of life when I could keel over dead at any moment, I'm canceling any and all auto-renewal subscriptions as a courtesy to my survivors, who will appreciate having fewer chores to...
2019-05-01 9:57:17 PM
2019-05-02 6:13:17 PM
Bethany_Dawn
Community Legend
2153 Views
3 replies
0 likes

2153 Views
3 replies
0 likes

being charged double AGAIN after talking to someone online

PlanstudentCountrycanadaDeviceandroidQUESTION: WHY am i being charged twice again after i directly spoke with spotify staff about two weeks ago and they closed my other account. i am so frustrated.

krissiekaayy
Newbie
Plan student Country canada Device android QUESTION: WHY am i being charged twice again after i directly spoke with spotify staff about two weeks ago and they closed my other account. i am so f...
2019-05-02 4:04:58 PM
2019-05-02 5:59:08 PM
Robert_W
Community Legend
447 Views
1 replies
0 likes

447 Views
1 replies
0 likes

Solved!! AYUDAAAA

Compré varias tarjetas de Spotify y ninguna me funcionó, me marcaba error cuando las canjeaba, incluso intenté con otras tarjetas de Spotify que había comprado ese momento pero no funcionó. Fui a walmart (en donde compré las tarjetas) y me dijeron qu...

sebbsher
Casual Listener
Compré varias tarjetas de Spotify y ninguna me funcionó, me marcaba error cuando las canjeaba, incluso intenté con otras tarjetas de Spotify que había comprado ese momento pero no funcionó. Fu...
2019-05-01 4:26:58 PM
2019-05-02 5:36:08 PM
david1234508934
Casual Listener
909 Views
2 replies
0 likes

909 Views
2 replies
0 likes

I recently lost my debit card, is there any other method to pay my monthly subscription fee?

PlanPremiumCountrySweden My Question or IssueI recently lost my debit card this Saturday which I naturally blocked as soon as I noticed, of course the timing had to be so terrible that it was right around the time to pay for Spotify Premium. Worst ca...

Lorentzz
Newbie
Plan Premium Country Sweden My Question or Issue I recently lost my debit card this Saturday which I naturally blocked as soon as I noticed, of course the timing had to be so terrible th...
2019-05-02 3:47:14 PM
2019-05-02 3:57:26 PM
KossB
Roadie
555 Views
1 replies
0 likes

555 Views
1 replies
0 likes

Charged for a subscription I did not get

PlanPremiumCountryIndiaDeviceGoogle Pixel 2Operating SystemAndroid Pie My Question or IssueSo I tried subscribing to the monthly plan which costs Rs. 119/month here in India but the plan was rejected since I have a debit card which does not allow for...

nishchay_s
Casual Listener
Plan Premium Country India Device Google Pixel 2 Operating System Android Pie My Question or Issue So I tried subscribing to the monthly plan which costs Rs. 119/month here i...
2019-04-30 4:13:39 PM
2019-05-02 1:10:09 PM
Robert_W
Community Legend
513 Views
4 replies
1 likes

513 Views
4 replies
1 likes

Solved!! Why my account has not been modified in Premium for sudents?

Hallo, my account was premium for students.On January 2019 the first year expired.I reapply for another year but I now realize that Spotify never changed it even if I had a message telling it would have been modified on February 28th 2019.Now I appli...

antocodi82
Newbie
Hallo, my account was premium for students. On January 2019 the first year expired. I reapply for another year but I now realize that Spotify never changed it even if I had a message telling it wou...
2019-05-01 11:20:16 AM
2019-05-02 11:07:32 AM
Luan
Spotify Star
511 Views
1 replies
0 likes

511 Views
1 replies
0 likes

Solved!!Superuser Contribution Is the Google Home Mini offer no longer available?

Hi there, I was planning on purchasing a Premium plan a few weeks back because of this free Google Home Mini promotion, but was waiting until May 1st. But now it appears to be gone? All news outlets reported it going on until May 9th and I don't see ...

CryoZero
Casual Listener
Hi there, I was planning on purchasing a Premium plan a few weeks back because of this free Google Home Mini promotion, but was waiting until May 1st. But now it appears to be gone? All news...
2019-05-01 7:27:50 PM
2019-05-02 10:43:38 AM
Peter
Spotify Legend
1166 Views
9 replies
4 likes

1166 Views
9 replies
4 likes

Superuser Contribution Gift Cards Codes are failing

Hello, yesterday I bought 12 gift cards for Spotify premium and I tried to insert the code and none works and I went to the store I bought it and they told me "Check with the provider" and now I'm typing this message, can you please help me? I spent ...

sebbsher
Casual Listener
Hello, yesterday I bought 12 gift cards for Spotify premium and I tried to insert the code and none works and I went to the store I bought it and they told me "Check with the provider" and now I'm ty...
2019-05-01 9:36:07 PM
2019-05-02 9:59:09 AM
Peter
Spotify Legend
491 Views
2 replies
0 likes

491 Views
2 replies
0 likes

Google home mini cancelled?

So I have recently signed up for the google home mini offer and this went well. I redeemed my google home mini it went through and an hour later it gets cancelled. I’ve tried emailing google and still hasn’t responded. If I can’t get it I pretty much...

Kevin109
Casual Listener
So I have recently signed up for the google home mini offer and this went well. I redeemed my google home mini it went through and an hour later it gets cancelled. I’ve tried emailing google and stil...
2019-04-16 2:13:28 PM
2019-05-02 4:43:46 AM
DavyW
Casual Listener
3661 Views
10 replies
2 likes

3661 Views
10 replies
2 likes

Solved!! Can't edit payment details. I need help!

Plan Free/PremiumCountry CanadaDevice LG g5Operating System Android Here is my payment details issue. Spotify have paused my Premium subscribtion. I have to change the credit card so I can keep paying and get Premium back. I tried to edit the payment...

jcastier
Newbie
Plan Free/Premium Country Canada Device LG g5 Operating System Android Here is my payment details issue. Spotify have paused my Premium subscribtion. I have to change...
2019-05-01 4:46:19 PM
2019-05-01 11:56:06 PM
Luan
Spotify Star
841 Views
1 replies
0 likes

841 Views
1 replies
0 likes

Cancelled my subscription last month but it was "mysteriously" switched on again!

I cancelled my subscription last month but Spotify "switched" it on again and charged my debit card today! What is this? Are you swindeling people their money without their consent? Please do not tell me that other people have access to my account or...

QuataPastFour
Newbie
I cancelled my subscription last month but Spotify "switched" it on again and charged my debit card today! What is this? Are you swindeling people their money without their consent? Please do not tel...
2019-05-01 9:49:01 PM
2019-05-01 10:30:49 PM
KossB
Roadie
608 Views
1 replies
0 likes

608 Views
1 replies
0 likes

Sporify Duo Premium - still charged for both

PlanPremium DUOCountryDenmark My Question or IssueMy girlfriend and I (living together) has switched to the spotify duo premium plan at DKK 124 a month. While my card now is being charged DKK 124, my girlfriend was today charged DKK 99 premium on her...

Hallandsen
Regular
Plan Premium DUO Country Denmark My Question or Issue My girlfriend and I (living together) has switched to the spotify duo premium plan at DKK 124 a month. While my card now is being ch...
2019-04-30 9:02:17 PM
2019-05-01 10:16:31 PM
Bittencourt
Spotify Star
1317 Views
3 replies
0 likes
Charge of more money
Duo
Premium

1317 Views
3 replies
0 likes

Superuser Contribution About google home mini

Hello, I bought the 9.9 premium with a redemptionof google home mini two days ago. However I didn't get any redemption from email or website.

beidi
Casual Listener
Hello, I bought the 9.9 premium with a redemptionof google home mini two days ago. However I didn't get any redemption from email or website.
2019-04-18 7:16:31 PM
2019-05-01 6:50:59 PM
beidi
Casual Listener
660 Views
3 replies
0 likes

660 Views
3 replies
0 likes

Login from another country

Hello, I did the first month free of Spotify Premium in Poland on 26th of march. Two weeks ago I came back to Italy. Last week I did the disconnection of Spotify and when I logged in I had no more my Free month of spotify and I have no subscription i...

FedeSp
Regular
Hello, I did the first month free of Spotify Premium in Poland on 26th of march. Two weeks ago I came back to Italy. Last week I did the disconnection of Spotify and when I logged in I had no m...
2019-04-26 2:51:47 PM
2019-05-01 6:49:37 PM
Robert_W
Community Legend
1462 Views
8 replies
0 likes

1462 Views
8 replies
0 likes

Premium spotify problem

PlanPremiumCountryPortugalDevice Samsung Galaxy s8Operating System Android Oreo My Question or IssueSo today (1/05/19) i have renewed my premium plan that is 6.99€ a month and for some reason it said that i'll need to pay again on the 22 of May so no...

bdmarley
Newbie
Plan Premium Country Portugal Device Samsung Galaxy s8 Operating System Android Oreo My Question or Issue So today (1/05/19) i have renewed my premium plan that is 6...
2019-05-01 5:05:58 PM
2019-05-01 6:27:32 PM
Jᴀᴄᴋ
Roadie
342 Views
1 replies
0 likes

342 Views
1 replies
0 likes

Solved!! Incorrect Expiry Date?

My Question or IssueI paid for a yearly subscription today but my expiry date will be on 1/4/2020. Why is my subscription 3+ months short?

yuna5566
Casual Listener
My Question or Issue I paid for a yearly subscription today but my expiry date will be on 1/4/2020. Why is my subscription 3+ months short?
2019-04-17 5:07:33 AM
2019-05-01 5:20:59 PM
yuna5566
Casual Listener
1504 Views
2 replies
0 likes

1504 Views
2 replies
0 likes

Money being taken from my card even tho i have a family subscription.

Hi, for the past 3 months spotify had been charging me 6 euros every month even tho i have family subsciprtion and my account payment history shows 0 euros every month for the past 6 months. I did not give my card number etc. to anyone so i have no c...

Max811
Casual Listener
Hi, for the past 3 months spotify had been charging me 6 euros every month even tho i have family subsciprtion and my account payment history shows 0 euros every month for the past 6 months. I did no...
2019-04-22 12:16:09 PM
2019-05-01 2:42:27 PM
Max811
Casual Listener
564 Views
2 replies
0 likes

564 Views
2 replies
0 likes

Solved!! From trial and premium to student premium [error 404]

PlanPremiumCountrySlovakia DeviceSamsung Galaxy J5Operating SystemAndroid 7.1 My Question or IssueHi, a few months ago i tried 30days free trial, then i paid full price for premium after payment i realised i can verify my student status. Everything w...

chosee1
Regular
Plan Premium Country Slovakia Device Samsung Galaxy J5 Operating System Android 7.1 My Question or Issue Hi, a few months ago i tried 30days free trial, then i paid full pric...
2019-04-19 1:22:30 PM
2019-05-01 12:22:57 PM
Billy-J
Spotify Star
1468 Views
10 replies
0 likes

1468 Views
10 replies
0 likes

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