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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8040 Views
  • 23 replies
  • 2 likes
  • 8040 Views
  • 23 replies
  • 2 likes

Playlist functionality

I am new to Spotify and I am used to Pandora functionality. I have created a playlist in my Spotify Premium account and have added music to it, but it seems limited to only the exact songs I've added to the playlist/ How do I get Spotify to automatic...

  • Casual Listener
  • I am new to Spotify and I am used to Pandora functionality. I have created a playlist in my Spotify Premium account and have added music to it, but it seems limited to only the exact songs I've added...
  • Bittencourt
  • Spotify Star
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

Student Subscription Issues

I went through the verification to prove I'm a student and had the $5.99 plan showing on my account, but I was charged the regular price of $9.99 and when I check my account it's not showing the student rate anymore, but the regular rate. How do I go...

  • Visitor
  • I went through the verification to prove I'm a student and had the $5.99 plan showing on my account, but I was charged the regular price of $9.99 and when I check my account it's not showing the stud...
  • OneByBoo
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Premium Lite

So I was thinking (while listening to Spotify) and I was thinking of a Cheaper / Premium Lite. I am in a school of around 700 students (high school). I asked around a lot of friends and other people around the school (150+), “who uses what spotify?”,...

  • Visitor
  • So I was thinking (while listening to Spotify) and I was thinking of a Cheaper / Premium Lite. I am in a school of around 700 students (high school). I asked around a lot of friends and other pe...
  • Loxer
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Combining Spotify/PS Plus/Hulu Subscriptions

Is there a way to get the discounted PS Plus & Spotify Premium alongside the Spotify Premium & Hulu plan all for the same account? If so, how would you go about this?

  • Visitor
  • Is there a way to get the discounted PS Plus & Spotify Premium alongside the Spotify Premium & Hulu plan all for the same account? If so, how would you go about this?   
  • Loxer
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

my account keeps getting charged earlier every month

PlanPremium FamilyCountrySwedenMy Question or IssueHi,I got family premium jan-25 and payment went threw jan-28 and then I thought I would get charged again around that date in feb but instead got charged feb-18 and this month spotify tried on mar-14...

  • Visitor
  • Plan Premium Family Country Sweden My Question or Issue Hi, I got family premium jan-25 and payment went threw jan-28 and then I thought I would get charged again around that date in feb but in...
  • OneByBoo
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution **bleep** as usual. (Aka someone is using my account)

Well, well, here we are again. Now my girlfriend is facing the same issue as I did two month ago - someone keeps highjacking her Spotify account and starting playback of music she does not listen to. Interestingly it is always -in my opinion- bad rap...

  • Regular
  • Well, well, here we are again. Now my girlfriend is facing the same issue as I did two month ago - someone keeps highjacking her Spotify account and starting playback of music she does not listen to....
  • Katerina
  • Spotify Legend
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Premium does not work

PlanPremiumCountryGermany My Question or IssueHey guys, I am subscribed to a Premium Spotify account since over 3 years now, never had any problems. Since a week, it says I only have a Free account on my phone (Samsung S5) and Laptop (Lenovo Yoga). T...

  • Visitor
  • Plan Premium Country Germany     My Question or Issue Hey guys, I am subscribed to a Premium Spotify account since over 3 years now, never had any problems. Since a week, it says I o...
  • Loxer
  • Community Legend
  • 620 Views
  • 3 replies
  • 0 likes
  • 620 Views
  • 3 replies
  • 0 likes

Solved!! My spotify subscription on my galaxy s8 wont let me cancel

PlanPremiumCountryAmericaDeviceGalaxy s8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up for the free trial on my phone for the premium back in february 2019 and was planning on canceling the subscription since ...

  • Newbie
  • Plan Premium Country America Device Galaxy s8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I signed up for the free trial on my phone for the pr...
  • Brunelicia
  • Community Legend
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Family premium account

PlanFamilyCountryPortugalDeviceiphone and android´sOperating SystemlatestMy Question or Issuei always have been family account, yesterday my credit card was changed, and all my family menbers went out of the account. i want them back. as you can see ...

  • Casual Listener
  • Plan Family Country Portugal Device iphone and android´s Operating System latest My Question or Issue i always have been family account, yesterday my credit card was changed, and all my fami...
  • Billy-J
  • Spotify Star
  • 413 Views
  • 3 replies
  • 0 likes
  • 413 Views
  • 3 replies
  • 0 likes

Spotify premium and hulu

My Question or IssueSo I already have Spotify Premium and I have had it for a little while now but I just saw the Hulu advertisement and I added it does that mean I'm paying for Spotify and my Hulu account for just 9 99 for both of them or what is th...

  • Visitor
  • My Question or Issue So I already have Spotify Premium and I have had it for a little while now but I just saw the Hulu advertisement and I added it does that mean I'm paying for Spotify and my Hulu...
  • Loxer
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Can't redeem my pin

PlanFree/PremiumCountryBrazilDeviceAsus Z3Operating SystemAndroid My Question or IssueI just bought a card to redeem but the system says it's not valid. I have the receipt saying it was validated. Anyone can help?

  • Regular
  •   Plan Free/Premium Country Brazil Device Asus Z3 Operating System Android   My Question or Issue I just bought a card to redeem but the system says it's not valid. I have the re...
  • hulbero
  • Casual Listener
  • 559 Views
  • 5 replies
  • 0 likes
  • 559 Views
  • 5 replies
  • 0 likes

Remove subscription from third users

PlanPremiumCountryArgentinaDeviceSony M2Operating SystemAndroid My Question or IssueHi! This is my Issue: I was dating with a girl, some months ago. I boughtspotify premium for her with my credit card. Now, we are apparted and I wish to quit her subs...

  • Newbie
  • Plan Premium Country Argentina Device Sony M2 Operating System Android   My Question or Issue Hi! This is my Issue: I was dating with a girl, some months ago. I bought spotify premium...
  • Brunelicia
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

buy gift card in Ecuador

Country Ecuador Device(iPhone 7)Operating System(iOS 10) My Question or IssueI´m doing a giveaway in Ecuador, I want to give to the winners 10 premium accounts for 3 months.In Ecuador it currently won't be possible to purchase gift cards so I don´t k...

  • Visitor
  • Country  Ecuador   Device (iPhone 7) Operating System (iOS 10)   My Question or Issue I´m doing a giveaway in Ecuador, I want to give to the winners 10 premium accounts for 3 ...
  • Mantisentil
  • Community Legend
  • 2156 Views
  • 1 replies
  • 0 likes
  • Ecuador
    Gift Card
    Payments
  • 2156 Views
  • 1 replies
  • 0 likes

Cobro de servicio no emitido

PlanFree/PremiumCountry DeviceOperating System My Question or IssueMe cobran el servicio de plan familiar premium y no cuento con el servicio, porque me dice que tengo que contratarlo de nueva cuenta.Ademas removio la opcion de invitar a mis familiar...

  • Visitor
  • Plan Free/Premium Country   Device Operating System   My Question or Issue Me cobran el servicio de plan familiar premium y no cuento con el servicio, porque me dice que tengo que c...
  • Brunelicia
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Samsung Premium Promo

PlanFree/PremiumCountryUnited StatesDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueHello, I bought a brand new Galaxy S10 and when I go to sign up for Premium through the app, it only shows a 30 day trial. I have heard of others ...

  • Visitor
  • Plan Free/Premium Country United States Device Samsung Galaxy S10 Operating System Android   My Question or Issue Hello,   I bought a brand new Galaxy S10 and when I go to sign ...
  • Maxim
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Premium trial, not free

So, I have been trying for some time now to activate the premium trial but nothing.It seems spotify cannot approve either my credit card or my paypal. I have been using these 2 since forever for online purchances and I don't get why it's so hard to d...

  • Visitor
  • So,  I have been trying for some time now to activate the premium trial but nothing. It seems spotify cannot approve either my credit card or my paypal.  I have been using these 2 sinc...
  • xoholo
  • Composer
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Paid twice

PlanFamily Plan PremiumCountryArgentinaDevicePocophone F1Operating SystemAndroidHi When my family subscription ended I pressed the big red bar to update my payment for a new family aubacription. It just happened to renovate the plan with the common p...

  • Visitor
  •   Plan Family Plan Premium Country Argentina Device Pocophone F1 Operating System Android Hi When my family subscription ended I pressed the big red bar to update my payment for a new f...
  • Billy-J
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Solved!! How to cancel my debit card to stop spotify for charging me in my student price

PlanPremiumCountryMexicoMy Question or IssueHi!I was paying the student discount in spotify but now i joined a family premium plan. How do i cancel my subscription in the student plan so i dont pay the following months?

  • Newbie
  • Plan Premium Country Mexico My Question or Issue Hi! I was paying the student discount in spotify but now i joined a family premium plan.  How do i cancel my subscription in the student p...
  • Noah
  • Spotify Star
  • 2540 Views
  • 1 replies
  • 0 likes
  • Debit Card
    Family Premium Plan
  • 2540 Views
  • 1 replies
  • 0 likes

Hulu deal Australia

PlanPremiumCountryAustralia DeviceiPhone 6SOperating System(iOS 10, Android Oreo, Windows 10,et My Question or IssueWith the new deal with Hulu, I’ve tried to redeem the deal but it says I’m not eligible. I pay the full Premium fee (even though I’m i...

  • Visitor
  • Plan Premium Country Australia  Device iPhone 6S Operating System (iOS 10, Android Oreo, Windows 10,et   My Question or Issue With the new deal with Hulu, I’ve tried to redee...
  • Loxer
  • Community Legend
  • 3221 Views
  • 3 replies
  • 0 likes
  • 3221 Views
  • 3 replies
  • 0 likes

Adverts playing before my favoutite Podcast - and I'm on Premium

So just in the last week or so I've noticed Spotify have started running short ads at the start of my favourite pocast. I thought I was paying a monthly fee to avoid ads, which I can't stand - what gives?!

  • Casual Listener
  • So just in the last week or so I've noticed Spotify have started running short ads at the start of my favourite pocast. I thought I was paying a monthly fee to avoid ads, which I can't stand - what g...
  • Noah
  • Spotify Star
  • 2811 Views
  • 3 replies
  • 1 likes
  • Ads-premium accounts
    advertisment
    Premium
  • 2811 Views
  • 3 replies
  • 1 likes