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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6543 Views
  • 23 replies
  • 2 likes
  • 6543 Views
  • 23 replies
  • 2 likes

Premium Family can’t invite anyone

PlanPremium family Country ItalyDevice(iPhone X, Macbook Pro late 2017, pc)Operating System(iOS 12.1.2, Mac OS 10.12(latest update), Windows 10.) My Question or Issue Hello, i just started my family premium, I paid €14,99 and my premium works fine bu...

  • Casual Listener
  • Plan Premium family  Country  Italy Device (iPhone X, Macbook Pro late 2017, pc) Operating System (iOS 12.1.2, Mac OS 10.12(latest update), Windows 10.)   My Question or Issue...
  • Brunelicia
  • Community Legend
  • 420 Views
  • 5 replies
  • 0 likes
  • 420 Views
  • 5 replies
  • 0 likes

payment

HelloI have a account throgh my work, but I have just found out, that you are chargin mý private bank account. I dont understand how you can du this, and I dont want you to do that. So please stop charging my private accout, and I would also like to ...

  • Newbie
  • Hello I have a account throgh my work, but I have just found out, that you are chargin mý private bank account. I dont understand how you can du this, and I dont want you to do that. So please stop ...
  • OneByBoo
  • Roadie
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wanted to try 60day trial, only got 1 week?

Signed in and entered credit card Information to start 60day premium trial but only received 7days, can I start over and get the full offer?

  • Casual Listener
  •   Signed in and entered credit card Information to start 60day premium trial but only received 7days, can I start over and get the full offer?
  • Guido
  • Spotify Legend
  • 462 Views
  • 3 replies
  • 0 likes
  • 462 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bring back ecard payment option!

PlanPremiumCountryTurkey My Question or IssueSpotify removed the ecard payment option that I used to pay for premium. I don't have a credit card or mobile plan. I simply want to pay for my premium for 12 months in advance. Plus, there is no 3rd party...

  • Regular
  • Plan Premium Country Turkey     My Question or Issue Spotify removed the ecard payment option that I used to pay for premium. I don't have a credit card or mobile plan. I simply want...
  • Guido
  • Spotify Legend
  • 1722 Views
  • 6 replies
  • 3 likes
  • ecard
    ecards
    Payment
    Premium
  • 1722 Views
  • 6 replies
  • 3 likes

Charged and upgraded before end of trial

PlanFamilyCountry Switzerland My Question or Issue On 30/11/2018, I bought the 3-month trial for 0.99 CHF. Today, I was charged for 19.90 CHF. The 3 months are not up yet (1 month = 30/12/2018, 2 months = 30/01/2019, 3 months = 28/02/2019) and, as yo...

  • Visitor
  • Plan Family Country  Switzerland   My Question or Issue  On 30/11/2018, I bought the 3-month trial for 0.99 CHF. Today, I was charged for 19.90 CHF. The 3 months are not up yet (...
  • user-removed
  • Not applicable
  • 296 Views
  • 2 replies
  • 0 likes
  • 296 Views
  • 2 replies
  • 0 likes

Spotify advertises student premium for 2,99EUR but asks for 4,99

Hello, I saw an ad for Spotify premium for students for 2,99EUR/month. After I have verified my student status, it asks for a payment of 4,99EUR/month. Why?Is this fraudulent advertisement? See pics

  • Casual Listener
  •   Hello,   I saw an ad for Spotify premium for students for 2,99EUR/month. After I have verified my student status, it asks for a payment of 4,99EUR/month. Why? Is this fraudulent adver...
  • OneByBoo
  • Roadie
  • 839 Views
  • 4 replies
  • 0 likes
  • 839 Views
  • 4 replies
  • 0 likes

Charged for family plan when should be premium

I was oversharged 15 euros when it should be 10. PlanfamilyCountry SpainDevice(iPhone 8Operating System(iOS 10 My Question or Issue I was overcharged. Can I get a refund?

  • Newbie
  • I was oversharged 15 euros when it should be 10.  Plan family Country  Spain Device (iPhone 8 Operating System (iOS 10   My Question or Issue  I was overcharged. Can I ...
  • Billy-J
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Spotify premium offline

Let’s say i’ve previously I had Spotify premium and I had some songs downloaded offline. A month later I wanted Spotify premium back would those offline songs still be offline or would i have to re-download them?

  • Casual Listener
  • Let’s say i’ve previously I had Spotify premium and I had some songs downloaded offline. A month later I wanted Spotify premium back would those offline songs still be offline or would i have to re-d...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

I cancel my subscription and i need to remove my card info

Hi dear, Your app has renewed subscription without notifying me by email before renewal and has made payment automatically, so I cancel the subscription and I need to refund my money and remove card info.I hope to solve this issue. Thanks.

  • Newbie
  • Hi dear,   Your app has renewed subscription without notifying me by email before renewal and has made payment automatically, so I cancel the subscription and I need to refund my mon...
  • Billy-J
  • Spotify Star
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Hulu showtime on tv

My Question or Issuecan you use your subscription for Hulu and showtime on a smart tv?

  • Newbie
  •     My Question or Issue can you use your subscription for Hulu and showtime on a smart tv?  
  • Billy-J
  • Spotify Star
  • 1007 Views
  • 1 replies
  • 0 likes
  • Hulu
    Showtime
    TV
  • 1007 Views
  • 1 replies
  • 0 likes

Changing my postal code

PlanFree/PremiumCountryCanada DeviceIPHONE XROperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, im trying to change my postal code on my billing information (as i have recently moved into a new house), but spotify is n...

  • Newbie
  • Plan Free/Premium Country Canada    Device IPHONE XR Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, im trying to change my posta...
  • Billy-J
  • Spotify Star
  • 678 Views
  • 1 replies
  • 0 likes
  • 678 Views
  • 1 replies
  • 0 likes

offline renew

OK let’s say previously I had Spotify premium and I canceled it. then let’s say a month later I decide that I wanted it again will all the songs that i downloaded offline be offline again or i need to re-download them? I don’t particularly care if th...

  • Casual Listener
  •  OK let’s say previously I had Spotify premium  and I canceled it.  then let’s say a month later I decide that I wanted it again will all the songs that i downloaded offline be offline...
  • Brunelicia
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Spotify Giftcard

PlanFree/PremiumCountry GermanyDevice(iPhone 7)Operating System(Windows 7) My Question or IssueI bought a Spotify GiftCard and wanted to redeem, but it fails and they say to try it again or search for help. The Code is right... what can I do?

  • Newbie
  • Plan Free/Premium Country  Germany Device (iPhone 7) Operating System (Windows 7)   My Question or Issue I bought a Spotify GiftCard and wanted to redeem, but it fails and they sa...
  • MetalIsLaw
  • Newbie
  • 559 Views
  • 1 replies
  • 2 likes
  • 559 Views
  • 1 replies
  • 2 likes

Solved!! Cancelamento de assinatura

Gostaria de saber como devo proceder para cancelar a assinatura de uma pessoa que faleceu

  • Casual Listener
  • Gostaria de saber como devo proceder para cancelar a assinatura de uma pessoa que faleceu
  • fepapj
  • Casual Listener
  • 704 Views
  • 2 replies
  • 0 likes
  • 704 Views
  • 2 replies
  • 0 likes

Solved!! Playlists when changing to free verison

My Question or Issue I am currently on the premium plan and wish to move to free. Will I lose the playlist I created? If so, is there any way to preserve it somewhere else or at least print out the titles? Thanks!Susan

  • Regular
  •    My Question or Issue   I am currently on the premium plan and wish to move to free.    Will I lose the playlist I created? If so, is there any way to preserve it some...
  • susanemorgan
  • Regular
  • 509 Views
  • 4 replies
  • 0 likes
  • 509 Views
  • 4 replies
  • 0 likes

Spotify is showing ads on my second phone - why?

PlanFamily PremiumCountry NorwayDeviceSamsung s8Operating SystemAndroid My Question or IssueWhy s Spotify showing ads on my secondary phone? Spotify is ad-free on my primary phone. Tried reinstalling the app. Didn't help.

  • Casual Listener
  • Plan Family Premium Country  Norway Device Samsung s8 Operating System Android    My Question or Issue Why s Spotify showing ads on my secondary phone? Spotify is ad-free on ...
  • Brunelicia
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

SMS saying that my Premium account has expired

I have gotten several SMS recently requesting me to click a link since my account first is expiring and today, has expired. I handle these as scams and do not click the link. Anyone else with the same experience? PlanPremiumCountrysweden DeviceSMS to...

  • Casual Listener
  • I have gotten several SMS recently requesting me to click a link since my account first is expiring and today, has expired. I handle these as scams and do not click the link. Anyone else with the sam...
  • Brunelicia
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Premium to Family

PlanFree/PremiumCountryDenmark My Question or Issue Hello.We have had a family plan for a while now. But we changed the bank provider and therefore got a new credit card. When spotify tried to charge, it offcourse couldn't and therefore sent at email...

  • Newbie
  • Plan Free/Premium Country Denmark       My Question or Issue  Hello. We have had a family plan for a while now. But we changed the bank provider and therefore got a new c...
  • OneByBoo
  • Roadie
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Valentine’s Day free premium offer

There’s a Spotify ad for 60 day Valentine’s Day **bleep** trial. But nowhere can you redeem it. Huh?

  • Casual Listener
  • There’s a Spotify ad for 60 day Valentine’s Day **bleep** trial. But nowhere can you redeem it. Huh?
  • Jemi
  • Spotify Legend
  • 21412 Views
  • 11 replies
  • 6 likes
  • 21412 Views
  • 11 replies
  • 6 likes

Canada Premium for Family Annual Subscription payment

I'm in Canada and I want to purchase an annual Family Premium Plan instead of a monthly subscription. Can anyone point me in the right direction? I found a useful link for annual Premium plan payment from a community member that I had not been able t...

  • Newbie
  •     I'm in Canada and I want to purchase an annual Family Premium Plan instead of a monthly subscription. Can anyone point me in the right direction? I found a useful link for annual Prem...
  • OneByBoo
  • Roadie
  • 1026 Views
  • 1 replies
  • 0 likes
  • 1026 Views
  • 1 replies
  • 0 likes