Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
krishna1926
Visitor
173261 Views
114 replies
12 likes

173261 Views
114 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
19292 Views
27 replies
4 likes

19292 Views
27 replies
4 likes

Premium Account with Hulu

PlanPremium CountryUnited States Device Operating System My Question or IssueHello, I've had a Premium Spotify account for several years now and have had a Hulu account for about 6 months. Recently, I received an email saying that as a Premium Spotif...

lazoaw
Casual Listener
Plan Premium Country United States Device Operating System My Question or Issue Hello, I've had a Premium Spotify account for several years now...
2019-08-06 9:47:49 PM
2019-08-06 11:56:44 PM
Billy-J
Spotify Star
803 Views
3 replies
0 likes

803 Views
3 replies
0 likes

Charged twice on full price AND student price

PlanPremium StudentCountryNew ZealandDeviceiPhone 8+Operating System My Question or IssueMy devices were all logged out on the day that I was supposed to be charged for a full price subscription. I entered all my email addresses into the "forgot pass...

cherrysun606
Visitor
Plan Premium Student Country New Zealand Device iPhone 8+ Operating System My Question or Issue My devices were all logged out on the day that I was supposed to be charged for...
2019-08-06 11:41:07 PM
2019-08-06 11:51:38 PM
Billy-J
Spotify Star
726 Views
1 replies
0 likes
Payment
Premium
Subscription

726 Views
1 replies
0 likes

Gift Card Redemption Failing for Past Couple Days

So I was given two 3-month premium subscription gift cards. When I put in the PIN of the card to redeem the subscription, I'm met with the message "Something went wrong. Try again, or get help." I've tried three different cards to see if maybe the ca...

Fireause
Visitor
So I was given two 3-month premium subscription gift cards. When I put in the PIN of the card to redeem the subscription, I'm met with the message "Something went wrong. Try again, or get help." I've...
2019-08-06 8:24:08 PM
2019-08-06 8:56:14 PM
Billy-J
Spotify Star
274 Views
1 replies
0 likes

274 Views
1 replies
0 likes

Solved!! Mid-subscription Change for Student Discounts

I subscribed for the first time ever to Spotify (the plan was P129 for three months.) Then school enrolment came. I was at the halfway point of my subscription when I knew there was a student discount, so I ecstatically subscribed to the discount. Th...

julyhart
Visitor
I subscribed for the first time ever to Spotify (the plan was P129 for three months.) Then school enrolment came. I was at the halfway point of my subscription when I knew there was a student discoun...
2019-08-06 2:42:51 PM
2019-08-06 5:06:55 PM
Brunelicia
Community Legend
344 Views
1 replies
0 likes

344 Views
1 replies
0 likes

Superuser Contribution Premium payment issue

I paid for Spotify Premium Student Plan at 66/month for the first month. I forgot I have a free trial month and that I can pay the next month. That's fine. I paid the money through my country's(India) most successful payment method : UPI (paid throug...

Manishbyatroy
Casual Listener
I paid for Spotify Premium Student Plan at 66/month for the first month. I forgot I have a free trial month and that I can pay the next month. That's fine. I paid the money through my country's(India...
2019-08-02 7:17:11 AM
2019-08-06 12:46:10 PM
Peter
Spotify Legend
551 Views
2 replies
0 likes

551 Views
2 replies
0 likes

Superuser Contribution Why is my Spotify account premium

Hello everyone! I write to you because recently I downloaded Spotify free I don't have premium I didn't buy the premium account but the weird thing is that I all the premium options like to listen without internet and to chose the song I listen to I ...

user-removed
Visitor
Hello everyone! I write to you because recently I downloaded Spotify free I don't have premium I didn't buy the premium account but the weird thing is that I all the premium options like to lis...
2019-08-01 12:37:09 AM
2019-08-06 12:41:29 PM
Peter
Spotify Legend
2890 Views
3 replies
0 likes

2890 Views
3 replies
0 likes

Superuser Contribution Payment failed in South Africa

PlanPremiumCountrySouth Africa My Question or IssueI have been trying for 3 months to get my subscription to work. I have tried everything in the help guide I have contacted the help chat and the tech support email, very nice people but unfortunately...

baileyweiss
Regular
Plan Premium Country South Africa My Question or Issue I have been trying for 3 months to get my subscription to work. I have tried everything in the help guide I have contacted the help...
2019-08-02 9:09:19 AM
2019-08-06 12:38:44 PM
baileyweiss
Regular
1324 Views
3 replies
0 likes

1324 Views
3 replies
0 likes

Superuser Contribution Payment Failed with any of my card in South Africa

PlanPremiumCountrySouth AfricaDeviceMacbook Pro Operating SystemOS High Sierra My Question or IssueHello my name is Yann and i'm french.5 Years ago, I moved to South Africa.It's been 6 month that I changed my premium from french account to local Sout...

Nubuck
Newbie
Plan Premium Country South Africa Device Macbook Pro Operating System OS High Sierra My Question or Issue Hello my name is Yann and i'm french. 5 Years ago, I moved to South A...
2019-07-10 7:50:37 PM
2019-08-06 12:35:04 PM
Peter
Spotify Legend
801 Views
3 replies
0 likes

801 Views
3 replies
0 likes

Hulu Account not showing on Account Overview

I signed up for the Premium+Hulu plan, but now when I go to my account overview page there is no "your services" button or anything showing Hulu. The only thing about Hulu that I can find on my account is under apps. Help please? PlanPremiumCountry D...

GRossIV
Visitor
I signed up for the Premium+Hulu plan, but now when I go to my account overview page there is no "your services" button or anything showing Hulu. The only thing about Hulu that I can find on my...
2019-07-31 7:03:18 PM
2019-08-06 8:43:25 AM
Billy-J
Spotify Star
854 Views
1 replies
0 likes

854 Views
1 replies
0 likes

Google assistant keeps telling me i am not a premium user when i tell it to play a song

I have been a premium user for a while now. Every time i asked goolgle to play a specific song i keep getting the same message. "Choosing songs is only available to Spotify premium subscribers." It will still play the song but it is very annoying to ...

Joseaner07
Visitor
I have been a premium user for a while now. Every time i asked goolgle to play a specific song i keep getting the same message. "Choosing songs is only available to Spotify premium subscribers." It w...
2019-08-04 3:52:50 AM
2019-08-06 8:00:03 AM
Rene01
Community Legend
670 Views
1 replies
0 likes

670 Views
1 replies
0 likes

son yedi aydır hesabımdan iki kez para çekiliyor.

aynı hesap üyeliğim için hesabımdan oğlum yedi aydır hem öğrenci hem de normal premium üyelik ücreti çekilmekte.sen olacaksın Plan Serbest / Prim Ülke cihaz (iPhone 8, Samsung Galaxy 9, Macbook Pro 2016 sonunda) İşletim sistemi (iOS 10, Android Oreo,...

burcinsen
Visitor
aynı hesap üyeliğim için hesabımdan oğlum yedi aydır hem öğrenci hem de normal premium üyelik ücreti çekilmekte. sen olacaksın Plan Serbest / Prim Ülke cihaz (iPhone 8, Samsung Ga...
2019-08-05 2:55:41 PM
2019-08-06 7:34:08 AM
Billy-J
Spotify Star
314 Views
1 replies
0 likes

314 Views
1 replies
0 likes

Subscription In different country

So , I started a new subscription In Indonesia which would last for 2 months, however i am going back tot he US in 2 weeks. And have just realized spotify only works 14 days in another country? Unless u change the region in your profile. I wonder if ...

Angelicadar26
Visitor
So , I started a new subscription In Indonesia which would last for 2 months, however i am going back tot he US in 2 weeks. And have just realized spotify only works 14 days in another country? Unles...
2019-08-06 5:40:25 AM
2019-08-06 7:30:42 AM
Billy-J
Spotify Star
617 Views
1 replies
0 likes

617 Views
1 replies
0 likes

Twitter, Live Chat & Executive Team

Hi all, I've tried many times to reach out via Twitter and Live Chat and then finally got put on a ticket with the Executive Team that actually ended my ticket without resolution. What should I do?

DavidAustin
Visitor
Hi all, I've tried many times to reach out via Twitter and Live Chat and then finally got put on a ticket with the Executive Team that actually ended my ticket without resolution. What shoul...
2019-08-05 10:42:14 PM
2019-08-06 7:26:59 AM
Billy-J
Spotify Star
329 Views
1 replies
0 likes

329 Views
1 replies
0 likes

2 Charges of 1 dollar each

Hi Spotify, I just would like to know about 2 charges of 1 dollar in my Account. What are those for? My email is brubrulm@gmail.com ThanksBruna de Lima Martins

brubrulm
Casual Listener
Hi Spotify, I just would like to know about 2 charges of 1 dollar in my Account. What are those for? My email is brubrulm@gmail.com Thanks Bruna de Lima Martins
2017-04-26 5:25:27 AM
2019-08-06 5:03:45 AM
32tj5ve5qyg68i7
Visitor
1112 Views
5 replies
0 likes

1112 Views
5 replies
0 likes

Can't login to Hulu

PlanPremium + HuluCountry USA DeviceRoku and android phone My Question or IssueI activated Hulu a while back and now I can't log in. I need to figure out which email is associated with the account. It's not the same as my Facebook account which I use...

Smithity
Casual Listener
Plan Premium + Hulu Country USA Device Roku and android phone My Question or Issue I activated Hulu a while back and now I can't log in. I need to figure out which email...
2019-08-04 5:27:40 AM
2019-08-05 11:03:50 PM
Smithity
Casual Listener
3783 Views
5 replies
0 likes

3783 Views
5 replies
0 likes

Solved!! How do I connect/make my showtime account?

So yesterday I was able to verify and switch to the premium student plan and I saw it comes w hulu and showtime. I got my hulu awhile back and made that account no problem back before I wasn't a student. When I go to the showtime website it says I ne...

lindsss__
Casual Listener
So yesterday I was able to verify and switch to the premium student plan and I saw it comes w hulu and showtime. I got my hulu awhile back and made that account no problem back before I wasn't a stud...
2019-08-05 6:39:01 PM
2019-08-05 10:40:09 PM
Keanu_C
Community Legend
5010 Views
1 replies
0 likes

5010 Views
1 replies
0 likes

Songs are not playing

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy J5Operating SystemAndroid My Question or IssueI was on a holiday for 2 weeks and about 90% of my downloaded music didn't work. I tried downloading it again a few times, but nothing seemed to work....

mariekendeboer
Casual Listener
Plan Premium Country The Netherlands Device Samsung Galaxy J5 Operating System Android My Question or Issue I was on a holiday for 2 weeks and about 90% of my downloaded music didn't...
2019-08-05 10:16:19 AM
2019-08-05 10:47:39 AM
Mario
Spotify Legend
433 Views
1 replies
0 likes

433 Views
1 replies
0 likes

Superuser Contribution Payment for premium failed - Colombia

PlanPremiumCountryColombiaDeviceIPhone 7Operating SystemiOS 10 My Question or IssueHi, I´ve been trying to make the payment for Premium subscription but I keep receiving a message saying "Payment error. Please try again or use a different payment" - ...

SantiagoB
Visitor
Plan Premium Country Colombia Device IPhone 7 Operating System iOS 10 My Question or Issue Hi, I´ve been trying to make the payment for Premium subscription but I keep receiving a me...
2019-08-02 4:28:02 PM
2019-08-05 10:37:10 AM
Peter
Spotify Legend
354 Views
1 replies
0 likes

354 Views
1 replies
0 likes

Superuser Contribution Premium Student: Removing and Re-Adding Hulu

PlanPremium StudentCountryUSA Hi!I currently have a Premium for Students (with Hulu) subscription. I wanted to try Hulu + Live Tv for a week, but understand that I can't do so with a Spotify subscription. So, I was wondering if I remove Hulu from my ...

mici15
Newbie
Plan Premium Student Country USA Hi! I currently have a Premium for Students (with Hulu) subscription. I wanted to try Hulu + Live Tv for a week, but understand that I can't do so with a...
2019-08-03 6:52:21 AM
2019-08-05 10:35:36 AM
Peter
Spotify Legend
316 Views
1 replies
0 likes

316 Views
1 replies
0 likes

Superuser Contribution Teruggezet naar Free

Mijn family account lijkt per vandaag teruggezet naar free. Wat nu? De betaling is deze maand niet afgeschreven, word je er dan meteen uitgehaald?

dvanos-nl
Visitor
Mijn family account lijkt per vandaag teruggezet naar free. Wat nu? De betaling is deze maand niet afgeschreven, word je er dan meteen uitgehaald?
2019-08-01 7:45:04 AM
2019-08-05 10:33:06 AM
Peter
Spotify Legend
410 Views
1 replies
0 likes

410 Views
1 replies
0 likes

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