Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
IsabelaSantos
Casual Listener
149250 Views
100 replies
12 likes

149250 Views
100 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
17117 Views
27 replies
4 likes

17117 Views
27 replies
4 likes

Being charged after card expired

PremiumUnited States DeviceMotorola Z2Macbook Air My Question or IssueSeveral months ago Spotify told me that my credit card expired (which it did) and that my Premium subscription would be paused until I updated my payment information. I had been us...

zt44
Casual Listener
Premium United States Device Motorola Z2 Macbook Air My Question or Issue Several months ago Spotify told me that my credit card expired (which it did) and that my Premium subsc...
2019-07-06 9:22:14 PM
2019-07-07 4:00:15 AM
Billy-J
Spotify Star
1947 Views
5 replies
0 likes

1947 Views
5 replies
0 likes

My payment keeps saying error

PlanFree/Premium trying to upgrade CountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)A8Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssuePayment card keeps saying error

Jessm2
Newbie
Plan Free/Premium trying to upgrade Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) A8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android ...
2019-07-07 1:29:22 AM
2019-07-07 2:44:35 AM
Billy-J
Spotify Star
521 Views
1 replies
0 likes

521 Views
1 replies
0 likes

Never received my free Google Home Mini from the US offer. Been over 7 months!

PlanPremiumCountryUS DeviceMacBook Pro My Question or IssueWe never received our free google home mini from the US promotion at the end of last year. There was an issue with it, and we chatted with Spotify support, MULTIPLE TIMES, and they said they ...

Snaxxthetech
Newbie
Plan Premium Country US Device MacBook Pro My Question or Issue We never received our free google home mini from the US promotion at the end of last year. There was an ...
2019-07-06 9:05:51 PM
2019-07-06 11:33:53 PM
Billy-J
Spotify Star
920 Views
1 replies
0 likes

920 Views
1 replies
0 likes

No access to account

PlanFree/PremiumCountryCanadaDeviceiPhone 8plusOperating SystemiOS My Question or IssueMy daughter cannot access her account because she forgot her password and account name and the email used to sign up is inaccessible as well . I need to cancel the...

Will706
Newbie
Plan Free/Premium Country Canada Device iPhone 8plus Operating System iOS My Question or Issue My daughter cannot access her account because she forgot her password and...
2019-07-06 6:54:40 PM
2019-07-06 11:22:13 PM
Billy-J
Spotify Star
513 Views
2 replies
0 likes
Help

513 Views
2 replies
0 likes

Subscription Spotify Premium Duo

PlanSpotify Premiun DuoCountryColombiaOperating SystemAndroidMy Question or IssueAfter entering the credit card details to subscribe to the Spotify Premium Duo plan with the first month free, the system shows me the following error: "An error occurre...

Juanpix
Newbie
Plan Spotify Premiun Duo Country Colombia Operating System Android My Question or Issue After entering the credit card details to subscribe to the Spotify Premium Duo plan with the first month...
2019-07-05 2:20:11 PM
2019-07-06 9:43:44 AM
OneByBoo
Roadie
462 Views
1 replies
0 likes
Subscription

462 Views
1 replies
0 likes

Spotify Premium

PlanFreeCountryUnited StatesDeviceiPhone 6sOperating SystemiOS 12 My Question or IssueI am not a premium member yet but do have a Spotify account with free membership and am planning to start the 7-day free trial. After that free trial has ended will...

kabeera7060
Newbie
Plan Free Country United States Device iPhone 6s Operating System iOS 12 My Question or Issue I am not a premium member yet but do have a Spotify account with free membership...
2019-07-06 8:57:48 AM
2019-07-06 9:37:49 AM
Billy-J
Spotify Star
341 Views
1 replies
0 likes

341 Views
1 replies
0 likes

What r u billing me for???

None of the information below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, ...

Blu1976
Newbie
None of the information below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Gal...
2019-07-06 2:46:17 AM
2019-07-06 2:49:06 AM
Billy-J
Spotify Star
396 Views
1 replies
0 likes

396 Views
1 replies
0 likes

Cant download with premium

I cant download any playlists even though I have bought premium, I have looked that they have charged me, and checked my plan, and ut says that i have premium to 9/26/19. So i dont understand! Thanks for help::)

user-removed
Visitor
I cant download any playlists even though I have bought premium, I have looked that they have charged me, and checked my plan, and ut says that i have premium to 9/26/19. So i dont understand! &nbsp...
2019-07-05 12:54:38 AM
2019-07-06 1:41:29 AM
Billy-J
Spotify Star
320 Views
1 replies
0 likes

320 Views
1 replies
0 likes

0.99c per month for 3 months incorrect billing

PlanPremiumCountryIrelandDeviceHuawei p20 liteOperating SystemAndroid 8 My Question or IssueI signed up for 0.99c for 3 months and then it was due to increase to 9.99 euro thereafter, however I was charged 9. 99 on my second month. Can someone explai...

Haeloo
Newbie
Plan Premium Country Ireland Device Huawei p20 lite Operating System Android 8 My Question or Issue I signed up for 0.99c for 3 months and then it was due to increase to 9.99 euro th...
2019-07-05 10:47:48 PM
2019-07-06 1:38:45 AM
Billy-J
Spotify Star
417 Views
1 replies
0 likes

417 Views
1 replies
0 likes

Spotify Double Charging Issue

PlanPremium CountryTurkey My Question or Issue Hello;I have noticed that both App Store and Spotify charge me per month and thus I have been paying double charge for my Spotify account. I contacted with Spotify for the return of the payments that I h...

Krmklr
Newbie
Plan Premium Country Turkey My Question or Issue Hello; I have noticed that both App Store and Spotify charge me per month and thus I have been paying double charg...
2019-07-05 3:16:02 PM
2019-07-05 7:03:20 PM
Billy-J
Spotify Star
514 Views
1 replies
0 likes

514 Views
1 replies
0 likes

Question about Family Account

Hi there, I've recently reactivated my spotify premium account. I was offered 3 months @ £9.99 meaning my next payment wouldn't be due to leave my account until 29/09/19. If i wanted to upgrade to a family account would i lose this promotion and star...

Dougie__
Newbie
Hi there, I've recently reactivated my spotify premium account. I was offered 3 months @ £9.99 meaning my next payment wouldn't be due to leave my account until 29/09/19. If i wanted to upgr...
2019-07-05 4:45:38 PM
2019-07-05 6:59:22 PM
Billy-J
Spotify Star
338 Views
1 replies
0 likes

338 Views
1 replies
0 likes

Superuser Contribution My spotify isnt working

PlanFree/PremiumCountry Device Samsung Galaxy S9 My Question or IssueI paid for spotify for two months and did receive it. Spoke to someone on that chat and they fixed it. They asked my to pay for the first month and would add two free months. After ...

Rcatherine7
Casual Listener
Plan Free/Premium Country Device Samsung Galaxy S9 My Question or Issue I paid for spotify for two months and did receive it. Spoke to someone on that chat and the...
2019-07-02 5:48:36 PM
2019-07-05 1:12:11 PM
Peter
Spotify Legend
1370 Views
3 replies
0 likes

1370 Views
3 replies
0 likes

Superuser Contribution I have a samsung galaxy S10 and the 6 month trial states is not available. I have never had phone pl

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Alexgon3
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-06-28 10:54:37 PM
2019-07-05 1:08:34 PM
Peter
Spotify Legend
650 Views
2 replies
0 likes

650 Views
2 replies
0 likes

Superuser Contribution Payment successfully done via UPI, but received error on the Spotify payment gateway page

PlanPremium 1 month for students CountryIndia Device Samsung Galaxy A6 Operating SystemAndroid My Question or IssueI completed the payment for 1 month student premium via UPI method and the UPI app showed successful transaction and money has been ded...

cryzek
Newbie
Plan Premium 1 month for students Country India Device Samsung Galaxy A6 Operating System Android My Question or Issue I completed the payment for 1 mon...
2019-06-27 10:55:51 PM
2019-07-05 1:05:26 PM
Peter
Spotify Legend
565 Views
1 replies
0 likes
Payment

565 Views
1 replies
0 likes

Card Changed

PlanPremiumCountryUSDevice(iPhone XR)Operating System(iOS 10)My Question or IssueI’ve had the Hulu and Premium deal since it was $12.99. Recently I changed cards and my account disconnected. Now I can’t have the deal because you guys don’t offer it a...

y6ilru2upou9ed5
Newbie
Plan Premium Country US Device (iPhone XR) Operating System (iOS 10) My Question or Issue I’ve had the Hulu and Premium deal since it was $12.99. Recently I changed cards and my account disc...
2019-07-05 2:30:40 AM
2019-07-05 10:45:14 AM
OneByBoo
Roadie
340 Views
1 replies
0 likes

340 Views
1 replies
0 likes

I Paid via UPI, I got charged but I dint get any subscription

Hi, I paid for 12 months offer through my UPI. I got charged from my card, but i never got the subscription.... HELP

wardozer
Newbie
Hi, I paid for 12 months offer through my UPI. I got charged from my card, but i never got the subscription.... HELP
2019-07-03 8:39:42 PM
2019-07-04 10:57:44 PM
Billy-J
Spotify Star
282 Views
1 replies
0 likes

282 Views
1 replies
0 likes

Tengo Ualá y no me toma el pago

Venía pagando Spotify con mi tarjeta prepara Ualá y ahora ya no le deja, me dan alguna ayuda. Gracias!PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question...

Nicolascamposg
Newbie
Venía pagando Spotify con mi tarjeta prepara Ualá y ahora ya no le deja, me dan alguna ayuda. Gracias! Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016...
2019-07-04 8:03:38 PM
2019-07-04 10:53:33 PM
Billy-J
Spotify Star
1282 Views
1 replies
0 likes

1282 Views
1 replies
0 likes

Family Upgrading

I just upgraded my account from free to premium. But now I'd like to upgrade it to Family premium. For this I have 2 questions:1. How do I do to keep my 3 months for 1$ on the family plan?2. What if two of the member live most of the time on a differ...

sergiostarr
Newbie
I just upgraded my account from free to premium. But now I'd like to upgrade it to Family premium. For this I have 2 questions: 1. How do I do to keep my 3 months for 1$ on the family plan? 2. What...
2019-07-04 8:00:18 PM
2019-07-04 10:52:20 PM
Billy-J
Spotify Star
2425 Views
1 replies
1 likes
Upgrade Family

2425 Views
1 replies
1 likes

I'm unable to change country on Spotify account

Hi, I'm trying to change country setting on my father's Spotify account. However I'm not able to do this. Whenever I select the country I just get thrown back to the subscription settings screen, and the country stays the same. I'm trying to do this ...

dvirsmail
Newbie
Hi, I'm trying to change country setting on my father's Spotify account. However I'm not able to do this. Whenever I select the country I just get thrown back to the subscription settings sc...
2019-07-02 2:19:20 PM
2019-07-04 10:41:32 PM
Maxim
Spotify Star
1556 Views
1 replies
0 likes

1556 Views
1 replies
0 likes

Superuser Contribution Subscription changed automatically to Family.

PlanChanged from Premium to Family Premium CountryBulgaria DeviceSamsung Galaxy A50 Operating System(iOS 10, Android Oreo, Windows 10) My Question or IssueI've been a Spotify user for 5 years with Premium subscription (4.99 EUR). Suddenly my subscrip...

angelapencheva
Newbie
Plan Changed from Premium to Family Premium Country Bulgaria Device Samsung Galaxy A50 Operating System (iOS 10, Android Oreo, Windows 10) My Question or ...
2019-07-02 8:43:01 AM
2019-07-04 4:03:51 PM
Jemi
Spotify Legend
907 Views
1 replies
0 likes
Account
Payment
Premium
problem
Subscription

907 Views
1 replies
0 likes

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